Online Course Directory

Transcription

1 22nd issue Online Course Directory Contains over 300 online courses over 1.5 million online learners

2 Contents Introduction About Virtual College 1 Some of the benefits of e-learning 2 Some of the benefits of working with us 3 E nable the complete Learning Management System 4 The learner journey 5 Business & Enterprise Division Business 6 Food 22 Housing 26 Construction 38 Health & Social Care Division Healthcare 44 Telesolutions 56 Lean Healthcare 58 Safeguarding 66 Education Division Step 91 Apprenticeships 92 Employability 102 Index 106

3 About Virtual College With a team of over 100 people, the company was placed in the top 50 of Yorkshire s 2014 Insider Growth 100 for companies who have achieved consistent growth over the last five years. You may be able to share in this success by becoming a Reseller, Affiliate or developing a course with us. The company is an Investor in People, a Microsoft Partner, a CPD Member and has even successfully completed an Ofsted inspection. The establishment of dedicated teams to sector-specific e-academies has ensured specialism and great customer service in the areas of Apprenticeships, Healthcare, Lean Healthcare, Housing, Manufacturing Productivity, Telesolutions, Trades and Safeguarding Adults and Children. Via the Safeguarding Children e-academy we are pleased to have donated over 180,000 to children s charities. Virtual College is the UK s leading e-learning provider with over 1.5 million online learners across both public and private sectors, establishing itself as a major force in e- adoption for over 19 years. The CPD Certification Services The majority of Virtual College courses have been independently certified as conforming to universally accepted CPD (Continuing Personal or Professional Development) guidelines. The CPD Certification Service is the independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD quality mark is a recognised symbol of quality-assured training. Look out for the CPD logo on qualifying courses. 1 Online Course Directory

4 Some of the benefits of e-learning Reduces the cost of delivering training Secure access 24 hours a day, 7 days a week Learning can be done at a pace, place and time to suit the learner Ability to control pace of learning progress at the learner s own speed Tracking allows learners to take a break and revisit learning at the point they left off Improves engagement and retention of learners Ensures that content is fully understood through online assessments Cost-effective no room hire or travel expenses Learners are in control of their own learning which increases motivation A consistent message is given to all learners Organisational engagement can be achieved by customisation Certificate of achievement with every course Discounts are available for multiple purchases. Please contact us for details on or info@virtual-college.co.uk. 2 Online Course Directory

5 Some of the benefits of working with us Become a Reseller You can generate instant, additional income for yourself by becoming a reseller: Minimal input required by you to get started Your branding throughout the learner journey - Learners buy from your branded website - Learners log in via your branded login page - Your branded thank you s To take advantage of over 19 years of industry-leading online experience, get in touch with us. Become an Affiliate You can generate instant, additional income for yourself by becoming an affiliate. If you can sell our courses via a link from your website you will earn for every sale. To help we can create your banner adverts including customising the size for you. For more information, get in touch with us. Develop a course with us As the UK s leading online content developers we can produce cost-effective, exciting and engaging learning resources by providing a complete content design and development service, which is structured to suit our customers needs. We are constantly developing our course portfolio and have established a track record of partnership development to address specific sector needs. Got an idea? Get in touch with us. t: e: info@virtual-college.co.uk 3 Online Course Directory

6 E nable The complete Learning Management System E nable is a great tool for those organisations who want to fully embrace e-learning to enhance their existing training activities. It provides a simple route to creating your own e-learning solutions for induction, staff development, mandatory training, Continuing Professional Development, diplomas and apprenticeships, etc. In addition to allowing you to develop your own e-learning courses and e-assessments it has an expanding range of features to support personal development and reviews, e-portfolios, appraisal and evaluation systems, training needs analysis, training events, course evaluations, CPD tracking and course management, and reporting of both online and offline course delivery. Staff Induction Training Mandatory Training e.g. H&S Company Policy & Procedure Training Product & Equipment Training E nable the complete LMS solution Objective Setting, PDR & Appraisals Blended Training Solutions Training Needs Analysis e-portfolios With over 1.5 million registered users, E nable is one of the UK s leading Learning Management Systems, being used across businesses, schools, colleges, councils and training providers. Contact us for a brochure on E nable. 4 Online Course Directory

7 The learner journey Whether you purchased a course online or were allocated a course by a manager, the process is then the same once you have received your username and password for access to E nable, our Learning Management System (LMS). If you purchased a course online, you will receive an automatic with your unique username and password; if you were allocated a course by your manager, they will have forwarded you your login details. Step 1: Log on to your personalised learning record training is delivered via the internet; follow the link identified in your instructions and enter your unique username and password when prompted. Step 2: Access learning material simply click on the training button to launch your course. The content is broken down into several sections, which can be paused and resumed at the place you left off; you decide the pace of your learning, the average time to complete a course being 2 to 3 hours. When all lessons have been completed, our system will automatically record that you have successfully completed the course. You can revisit the training material at any time, even after you have completed the course. Step 3: Undertake e-assessment having completed the learning you will be presented with a series of multiple-choice questions pulled at random from a databank of questions to check your understanding of the learning content. You will be able to retake the assessment a further two times if you do not pass first time. Step 4: Complete the course evaluation feedback is very important to us, as it enables us to continually improve our courses. The evaluation will only take a few minutes of your time thank you. Step 5: Your certificate you will then receive a pass certificate of successful achievement (dependent on the course undertaken, certificate could be learner printed, organisation printed, or by post from Virtual College). 5 Online Course Directory

8 Business & Enterprise Division Business e-learning courses Business & Enterprise Division Understanding the Role of the Manager We provide a broad range of high quality e-learning services to the business community, working with individuals and organisations across key sectors including food and drink, hospitality, councils, recruitment, retail, construction and housing. We put the needs of our customers at the heart of what we do by working with them to develop remarkable, cost-effective training solutions and partnerships that build long-term benefits. The People Manager s Toolkit Suite of Courses Introduction Developed in partnership with human resources specialists In Good Company, this suite of 20 courses within pages 7-13 is aimed at helping those who manage others to achieve their full potential in carrying out their supervisory role. We firmly believe that this comprehensive management training toolkit will benefit not only the individual manager, but also the team within which they work and consequently their wider organisation. The suite covers a wide range of areas including: How to Manage Recruitment and Selection, How to Manage Redundancy, How to Delegate Effectively, How to Manage Coaching, How to Manage Sickness and Absence. How to Delegate Effectively A manager is responsible for controlling or administering all or part of a company or similar organisation. It is vital that managers understand their role within an organisation; they are required to motivate staff, keep order and set standards. They coordinate people, money, projects, and are often the conduit between workers and senior management. This module has been developed to provide learners with an increased understanding of the key competencies required for the role of a manager. On completion, learners will appreciate the difference between management and leadership and recognise the different stages of team development. Delegation is one of the most important management skills, yet few managers are really good at it, or take advantage of the benefits that effective delegation can bring. Managers who are able to delegate effectively are key to the success of an organisation. Effective delegation saves time, develops and motivates staff and ensures people are making the best use of their skills. This module has been developed to provide learners with an increased understanding of the importance of effective delegation and outlines the key steps to take in order to ensure that they delegate effectively. Total flexibility is offered as courses are available individually at 30 each or as a discounted package of courses The People Manager s Toolkit as follows: Essentials Level: any 6 courses* for 99 + VAT Advanced Level: any 12 courses* for VAT Best Practice Level: any 18 courses* for VAT *Selection must include Understanding the Role of the Manager Each course has been CPD (Continuing Professional Development) accredited, and on completion of each of the 3 levels above, the learner will receive a City & Guilds Accredited Certificate. Individual courses can be used to fill in the gaps in a manager s existing knowledge or the learner can complete 18 of the 20 courses available to become a City & Guilds Accredited Best Practice People Manager. How to Develop a Culture of Openness and Trust An organisation s culture can explain much about how an organisation functions, both internally and in relation to its external environment. Although there is no one best culture to which to aspire, openness and trust should be the foundations of any healthy culture. This module has been developed to provide learners with an increased understanding of what the term Organisational Culture means and the benefits of adopting a culture of openness and trust. On completion, learners will also understand the ways in which managers can influence culture. To purchase these courses online go to To purchase these courses online go to 6 Online Course Directory 7 Online Course Directory

9 Business & Enterprise Division Business e-learning courses How to Develop an Effective Induction How to Manage Conflict The purpose of an induction is to ensure that all staff gain the confidence, skills and knowledge they need to begin performing effectively in the shortest time possible. If workers induction training is unsatisfactory, this can lead to a host of problems, for example, accidents, low job satisfaction, costly mistakes, unsatisfactory performance, high demands on managers. As a result, this module has been developed to provide learners with the knowledge and skills required to manage an effective induction. On completion, learners will understand the different stages of an induction, and be able to design an induction checklist. Conflict in the workplace is inevitable due to individuals having different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision-making. Conflict can stimulate critical thinking and fuel creativity and innovation. As a result, this course has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prepared. How to Manage Capability How to Manage Discipline and Grievance Having the skill-set and competence to manage poor employee performance is an essential capability of any manager who wants to maximise individual and team performance. This module provides learners with the knowledge and skills required to tackle performance problems effectively, as well as prepare and conduct a formal capability meeting. Grievances are concerns, problems or complaints that employees raise with their employers. Employers use disciplinary procedures to tell employees that their performance or conduct isn t up to the expected standard and to encourage improvement. Clear rules and standards help managers to act fairly and consistently in both discipline and grievance cases. Breaking rules is what leads into discipline and grievance procedures and it is important that managers conduct these procedures fairly, professionally and in accordance with guidelines. How to Manage Coaching How to Manage Effective Meetings Coaching plays a key part in any successful organisation. It helps motivate staff, accelerate change and improve productivity. Coaching is a form of development, where a coach supports another person in self-development and improved performance. This course has been developed to provide learners with an increased understanding of the key coaching principles and the different coaching models available. On completion, learners will have an increased awareness of a variety of coaching techniques and also understand the added value that coaching can bring to an organisation and its employees. Meetings are vital for management and communication. They enable people to plan activities, exchange information and make decisions together. Knowing how to hold efficient and effective meetings is a key aspect of ensuring successful projects or activities. As a result, this course has been developed to provide learners with the knowledge and skills required to manage an effective meeting. On completion learners will understand why meetings are important and know how to ensure that the key outcomes of an effective meeting are achieved. To purchase these courses online go to To purchase these courses online go to 8 Online Course Directory 9 Online Course Directory

10 Business & Enterprise Division Business e-learning courses How to Manage Equality and Diversity How to Manage Recruitment and Selection We live in an increasingly diverse society and need to be able to respond appropriately and sensitively to this diversity. Successful implementation of equality and diversity in all aspects of work ensures that people are valued, motivated and treated fairly. This module has been developed to provide learners with an increased understanding of how to manage equality and diversity. Effective recruitment and selection is an important part of a manager s role and to the success of an organisation. This module provides learners with an increased understanding of the recruitment and selection process; it outlines the six stages of effective recruitment and provides learners with information on how to make recruitment and selection processes work for them. On completion, learners will be able to describe a variety of selection methods, including their advantages and disadvantages and also understand the impact of legislation on recruitment and selection. How to Manage Learning and Development How to Manage Redundancy Investment in learning and development can, amongst other things, improve quality, customer service, effective management, accident rate and turnover of staff, and this in turn will lead to enhanced profits. As a result, this module has been designed to provide learners with the knowledge and skills required to manage learning and development. On completion, learners will understand the importance of learning and development and be able to create personal development plans. A redundancy situation generally occurs when a decision is made that an employee s job no longer exists. There may be a number of reasons, for example, recession, company restructure, operations relocated or efficiency cuts. Knowing how to manage redundancy is an essential part of a manager s role and if not managed correctly, redundancy can have a far reaching impact within an organisation. Redundancies can be costly, time consuming and have a negative effect on staff morale. This module provides learners with an increased understanding of how to manage redundancy, including the legal framework and the process to follow for a fair redundancy. How to Manage Performance Reviews How to Manage Retirement Performance reviews are an important part of running an effective business and have a number of benefits, for example; they establish individual training needs, enable individuals to develop, motivate and engage employees and empower relationships between managers and employees. This module has been developed to provide learners with an understanding of why performance reviews are important and how to manage an effective performance review meeting. On completion, learners will be able to deliver effective performance feedback and set clear and effective development goals. The Default Retirement Age (DRA) which allowed an employer to compulsorily retire an employee was withdrawn for a range of reasons, including allowing freedom of choice, equality of opportunity, enabling older people to reap the benefits of longer working and economic advantage. The law on retirement prohibits an employer from compulsorily retiring an employee unless it can be objectively justified. Moreover, an older workforce has a positive and valuable contribution to make within any organisation but without a set retirement age, managers need to have the necessary skills and training to handle retirement procedure. To purchase these courses online go to To purchase these courses online go to 10 Online Course Directory 11 Online Course Directory

11 Business & Enterprise Division Business e-learning courses How to Manage Sickness and Absence How to Manage Working Parents If not managed correctly, sickness and absence can have an extremely negative impact on an organisation and its employees. The loss of skills and experience of individuals through sickness is not only expensive but it can also put additional pressure on colleagues, affect morale and have a detrimental effect on the service provided. This module provides learners with an increased understanding of the process for managing absence effectively and the value of recording and monitoring absence correctly. On completion, learners will be able to identify ways to calculate the effect of absence and a have an increased awareness of the range of options for facilitating employees return to work. Working parents comprise a significant proportion of the workforce and there are a number of benefits of catering for their needs of working parents This module has been developed to provide learners with an increased understanding of the law and how it can be applied to meet the needs of working parents. On completion, learners will have the knowledge and skills required to manage requests for paternity leave, parental leave and flexible working and be able to identify which types of leave are appropriate for different situations. How to Manage Through Change How to Recognise and Reward Your Team Managing through change is extremely important, as if it is not managed correctly, change can often lead to uncertainty and turbulence in the workplace. It can distract people from their goals and objectives and performance suffers. This module has been developed to provide learners with an increased understanding of why managing change is important, the different reactions to change, and how to implement change effectively. The amount of money spent on pay and employee benefits can often account for the largest part of organisational expenditure, therefore it is important to manage it correctly. Individuals are attracted, retained and engaged by a whole range of financial and non-financial rewards and these can change over time depending on their personal circumstances. Effective managers should find out what will achieve this for their team. This module provides learners with an increased understanding of the difference between strategic and total rewards, as well as the importance of reward and recognition for employee motivation. How to Manage Volunteers Volunteers may have different reasons and motivations when choosing to volunteer their time. It is crucial that managers understand the difference between volunteer status and employee status. The module provides learners with an increased understanding of the policies and procedures which need to be in place when recruiting, managing and supporting volunteers. On completion, learners will have an increased awareness of the difference between a volunteer and an employee and have a knowledge of the fundamentals of volunteers and the law. Total flexibility is offered: purchase the courses on pages 7-13 individually or as discounted packages below The People Manager s Toolkit as follows: Essentials Level: any 6 courses* for 99 + VAT Advanced Level: any 12 courses* for VAT Best Practice Level: any 18 courses* for VAT *Selection must include Understanding the Role of the Manager Each of the 3 levels above is City & Guilds Accredited. To purchase these courses online go to To purchase these courses online go to 12 Online Course Directory 13 Online Course Directory

12 Business & Enterprise Division Business e-learning courses The Bribery Act 2010 Conflict Resolution in the Workplace The UK Bribery Act 2010 came into force on 1st July 2011, making it a legal requirement for all businesses that operate within the UK to ensure adequate protection and training is in place against bribery and corruption in the workplace. Our Bribery Act e-learning course has been developed from the ground up with experts, to help you understand the corporate offence of failing to prevent bribery, how to put procedures into place with staff relating to the new legislation, and by making use of online training, job disruption is minimised as the course can be completed around your staff s current workflow. This course has been developed in line with the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations. With over 316 attacks on staff every day you need to be prepared if such a situation should arise. This course covers such areas as identifying the common causes of conflict; the three elements of communication; warnings and danger signs; impact factors; the use of distance when dealing with conflict; the use of reasonable force. The course is underpinned by the use of scenarios from the workplace. Carbon Literacy POA Customer Care Developed in conjunction with Manchester Carbon Literacy and Manchester Council this e-learning course forms part 1 of a certified carbon literacy training programme. The course provides an overview of what carbon literacy is and examples and case studies of carbon literacy in action. Learner will gain an understanding of climate change basics, recognise how climate change can affect us all, and know what we can all do about climate change and the actions we can all take to reduce our carbon footprint. Virtually everyone has had experiences of poor customer care, be it from unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay. Obviously there are examples of outstanding customer care, but unfortunately these can seem to be the exception rather than the rule. What frustrates customers is that many of these grievances could be easily avoided with thought, planning and training. This course is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them. Confidentiality in the Workplace Data Protection at Work Confidentiality of information is enforced on the need to know principle, which forms the cornerstone of information security in today s corporate world. The confidentiality bubble restricts information flows, with both positive and negative consequences. After completing this course, learners should be able to: understand what confidentiality is and why it is important; understand the four key requirements of the confidentiality model; understand their role in creating a confidential service. The Data Protection Act 1998 came into force in March It sets rules for processing personal information and sensitive information and applies to paper records and those held electronically. The aim of this course is to provide an overview of the benefits and legal requirements in adopting data protection principles in the workplace. On completion of this course, learners will be able to: explain the eight principles of the Data Protection Act; describe what these principles mean to their role; explain what subject access requests are and how they should be dealt with. To purchase these courses online go to To purchase these courses online go to 14 Online Course Directory 15 Online Course Directory

13 Business & Enterprise Division Business e-learning courses Display Screen Equipment and Workstation Health and Safety Fire Safety Training 15 + VAT Many millions of people now spend their working days sitting in front of display screens whilst operating computers. This lifestyle and the postures and repetitive physical activity involved can cause serious health problems. The Health and Safety at Work etc. Act 1974 and the Health and Safety (Display Screen Equipment) Regulations 1992 place significant responsibilities upon employers for the health and safety of their staff. This course will enable you to take positive action in respect of your own health and safety, thereby making compliance with the law easier and more effective. Fire training is no longer optional. The Regulatory Reform (Fire Safety) Order 2005 which came into force in October 2006 requires staff to receive appropriate fire training; employers are now legally required by Fire Safety Regulations to provide information, instruction and training to employees about the fire precautions in the workplace. This online fire safety training course will help employers and individuals to fulfil this requirement by offering learners an overview of the key issues relating to a safe working environment. Equal Opportunities and the Law First Aid: The Primary Survey 15 + VAT All employers have a legal responsibility to promote equal opportunity in the workplace and ensure their employment policy and employee behaviour does not contravene UK law. As a result, this e-learning course has been developed to provide learners with a heightened awareness of equal opportunities within the workplace. It provides learners with an increased understanding of the key UK opportunities and anti-discrimination laws relating to a variety of issues including race, age, gender and disability. This course is relevant to anyone who may find themselves first on the scene of an incident involving a casualty, whether in a work or personal capacity. It has been created by Virtual College in partnership with First Response Training, to give learners the basic knowledge of how to act in the event of an incident requiring first aid assistance. The learning material is underpinned by the use of video scenarios. The overall aim of this course is to provide an overview of what you need to know to act safely and effectively in the event of an incident requiring first aid assistance. Equality and Diversity in the Workplace Health and Safety in the Workplace Ask the question what is equality and diversity and you will get a variety of answers. There is much confusion; it is often obscured by myths and most people are wary of dealing with equality and diversity issues for fear that they may do or say something wrong. Most people just want to be treated fairly, with respect and dignity, and given an equal opportunity to make a success of their lives. This course is aimed at helping learners to be better placed to play their part in promoting equality and diversity. In an ideal world, a safe and healthy workplace means a working environment where everyone enjoys a sense of wellbeing, whilst being safe from accident and injury. Of course, we do not live in an ideal world but our aim should be to employ sensible precautions, which reduce risks and protect employees and visitors alike from harm. There are many good reasons to ensure workplaces are safe and healthy, high on the list being compliance with legislation and ensuring the wellbeing of employees, visitors and customers. Another compelling reason is that it makes good business sense. To purchase these courses online go to To purchase these courses online go to 16 Online Course Directory 17 Online Course Directory

14 Business & Enterprise Division Business e-learning courses An Introduction to Social Media for Business 15 + VAT Managing Stress and Pressure With two thirds of the global internet population visiting social networks, businesses are increasingly utilising these platforms to engage with clients and other businesses. Social media is an extremely effective form of marketing which can be used to increase brand awareness, brand loyalty, customer service, and lead to increased sales. On completion of this course learners will understand what social media is; the benefits of social media for business; how to get started and how much time it will take; the different ways of using social media; how to run a successful campaign; Return On Investment (ROI). Developed in partnership with Wellbeing4business, this module is all about how, by gaining understanding of what stress and pressure are and what factors affect them, you can have an influence over your colleagues. If you understand how the body works you can take active steps to promote wellbeing and minimise the effects of stress. The module educates on how to manage pressure in you and others and the legalities and implications of stress at work. It looks at what factors affect wellbeing and cause stress, how to identify stress signs and how they can be prevented. Lesbian, Gay, Bisexual and Trans Awareness Manual Handling Although society as a whole is becoming more tolerant of a diversity of sexual orientations, homophobia is still ingrained in many institutions and communities. This continues to have an extremely negative affect on the lives of LGBT people. As a result, this course has been developed to help raise awareness of lesbian, gay, bisexual and trans issues, including the differences between sexual orientation and gender identity. It has been designed to challenge people s views, raise awareness of LGBT issues and outline how LGBT issues relate to a study and work environment. Back injury is the main reason for absence from the workplace and one third of all reported injuries that result in three days off work are caused by manual handling accidents. Employers are required by law to take reasonable steps to safeguard the health and safety of all employees, one of which is increasing awareness about the hazards, and what can be done to minimise risk. This online manual handling module provides learners with the knowledge they need in order to reduce the chance of incurring an injury whilst moving loads in their work environment. Managing Attendance VAT Personal Safety for Lone Workers 15 + VAT Effective absence management is about creating working environments where employees are less likely to wake up and think I don t feel like going into work today. Comprises 6 modules including an introduction module and the following: Health and Wellbeing, Managing Attendance, Return to Work, Rights and Responsibilities, Support Services. The material covers 8 to 10 hours of learning. Everyday thousands of people will be exposed to situations in which they are left alone with customers or other members of the public during their working day. However there are many risks associated with working in isolation and without the support of colleagues, and violence against employees is unfortunately all too common. On completion of this module you will be taking real steps towards minimising risk and hopefully feeling safer. To purchase these courses online go to To purchase these courses online go to 18 Online Course Directory 19 Online Course Directory

15 Business & Enterprise Division Business e-learning courses Risk Assessment An Introduction to Contract Management All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities; this course outlines the process involved in doing so. On completion of the course, learners will be aware of: hazard identification; risk evaluation; communications; application of control measures; review of risk assessments. They will know risk assessments are important, know the definitions of hazards and risks, and know the seven key steps to risk assessment. Project managers, contract managers, HR managers and other professionals involved in contract management must be able to work effectively with customers, vendors, partners or employees to achieve key objectives. Due to the new regulatory requirements, increase in volume and the complexity of contract management, a good understanding of the process is crucial and can benefit an organisation enormously. Slips, Trips & Falls Managing your Professional Digital Profile Slips, trips and falls are the most common cause of injuries in all workplaces in the UK. This module has been developed to provide people at any level, in any sector, with guidance that will help them prevent slips, trips and falls. On successful completion of this module, the learner will understand why it is important to prevent slips, trips and falls, what can cause them, what can be done to prevent them and about risk assessments and the Law. Digital and social media blurs the lines between a person s private and professional life. Companies are at risk from financial, reputational and criminal damage caused by ill-trained employees in what is and isn t acceptable to put into the public domain. This course is relevant for all professionals but particularly those who work in industries where digital communications can impact upon a client s or organisation s reputation. Using case study scenarios, it aims to help learners establish the skills required when using digital social communication tools without damaging their employer s reputation or compromising themselves professionally. Time Management An Overview of COSHH 15 + VAT This e-learning course has been designed to help learners improve their time management skills. Covering a wide variety of effective time management techniques, the module provides learners with the knowledge and skills required to help them achieve more, in less time. The module also contains practical strategies which can be used to help overcome the most common challenges to effective time management, and help learners to improve their productivity and efficiency. Every year, thousands of workers are made ill by hazardous substances, contracting lung disease such as asthma, cancer and skin disease such as dermatitis. The Control of Substances Hazardous to Health Regulations 2002 (COSHH) were established, and amended in 2005, to help employers protect both employees and others who may be at risk at work due to exposure to chemicals or other hazardous substances. To purchase these courses online go to To purchase these courses online go to 20 Online Course Directory 21 Online Course Directory

16 Food e-learning courses An Introduction There is a substantial education and training requirement for those who operate within a food, drink and hospitality environment. As a business owner or food handler, you have a duty to comply with the provisions of Regulation (EC) 852/2004 of the European Parliament on the Hygiene of Foodstuffs, the Food Safety Act 1990, Food Hygiene (England) Regulations Those requirements state that: Food handlers must be supervised and instructed and/or trained in food hygiene matters relevant to their work. The person responsible for developing and maintaining food safety procedures must be trained in the application of HACCP principles. Level 1 Food Safety and Hygiene 15 + VAT The aim of this food hygiene training course is to introduce you to the basic principles of food safety and hygiene. It is intended for anyone working in catering and for those who are preparing to work in the catering industry; this includes people wanting to work in hotels, cafés, bars, restaurants, kitchens, fast food outlets and catering in hospitals or schools. It is ideal as induction training and will benefit anyone working in a situation where there is food and drink but is not involved with food preparation. This can often be compounded by challenges relating to language, shift working and seasonal employment. Virtual College has trained well in excess of 200,000 learners in Food Hygiene since 2005 via its suite of e-learning courses, which provide an alternative route to traditional faceto-face classroom based learning. The courses can be accessed at any time from any computer with internet access and are aimed at anyone working in catering or hospitality whether employed or self employed, working in restaurants, hotels, fast food outlets, takeaways, cafes, bars, kitchens, catering in hospitals, schools and colleges. Level 2 Food Safety and Hygiene for Catering From 15 + VAT Anyone handling food and drink in the catering sector must be trained in food safety and hygiene. The aim of this course is to raise understanding and achieve good food hygiene standards. Learners will gain an understanding of a wide range of key food safety issues. They will know the correct temperatures needed for storage and food handling activities from delivery through to sale. They will be aware of common food pests and how to control them, along with the principles of cleaning and disinfection and applying them. This course leads to the Level 2 Certificate in Food Hygiene. Level 2 Food Safety and Hygiene for Manufacturing From 15 + VAT Please contact us for more information about joining the e-academy. The EU Regulation 852/2004 Hygiene for Foodstuffs requires food and drink manufacturing businesses to make sure that any staff handling food are supervised, instructed and trained in food hygiene. On completion of this course learners should understand: why food hygiene and safety is important; their personal and legal responsibilities; how food becomes contaminated; the effect contaminated food can have on the body; how to prevent contamination; how to control the food safety hazards. This course leads to the Level 2 Certificate in Food Hygiene. To purchase these courses online go to To purchase these courses online go to 22 Online Course Directory 23 Online Course Directory

17 Food e-learning courses Level 2 Food Safety and Hygiene for Retail From 15 + VAT Food businesses must make sure that any staff handing food are supervised, instructed and trained in food hygiene in a way that is appropriate to their work. This course is aimed at anyone who works in retail with food, such as supermarkets, grocery stores, butchers, bakeries, etc. On completion of the course, learners should understand: why food hygiene and safety is important; their legal and personal responsibilities; the effect of contaminated food on the body; how food is contaminated; how to prevent it. This course leads to the Level 2 Certificate in Food Hygiene. Customer feedback on Food e-learning courses: Found it easy to use with lots of illustrations to make it more interesting. Able to access in bite-size chunks. LM, Brambletye School Level 3 Food Safety and Hygiene for Supervisors Nutrition, Healthier Foods and Special Diets - Foundation VAT This course is the ideal progression for anyone who has completed a Level 2 Food Safety course, but is now taking on further responsibilities for food safety within a business or just wants to know more! Following the RSPH syllabus, it is aimed at those who are supervising other staff within a food business whether that is catering, manufacturing or food retailing. We would recommend that all food premises should have at least one person trained to Level 3 particularly if they are in charge of other staff and are responsible for the training of those staff. This course will provide a deeper understanding of Food Safety than Level 2 and will also consider some of the implications of poor food hygiene VAT The Government is committed to reducing death and ill-health caused by diet-related disease. More than ever, caterers and those preparing and serving food for others need to understand the link between diet and health. Based on the syllabus of the Level 2 Award in Healthier Food and Special Diets, this course covers the basic principles of nutrition which underpin the production of healthy food, the preparation of special diets, and the effect that nutrition has on our health, and is aimed at those who are employed in catering environments and involved in the selection of menus, recipes and ingredients. Easy to understand, clear instructions, less pressure than studying in a classroom. AG Very easy to complete and I felt confident all the way through. KF I was so happy that I could complete this course in my own time. I enjoyed learning online, and I know I will study online again. Thank you. JC To purchase these courses online go to To purchase these courses online go to 24 Online Course Directory 25 Online Course Directory

18 Housing e-learning courses What is the Housing e-academy? The Housing e-academy is a best practice club that was launched in The e-academy is specifically structured to enhance the learning process for individuals and organisations that work within, provide support for, or are customers of the housing sector. This means that we provide e-learning courses, accessed via the internet, to staff, board members, contractors and tenants. Overview A Beginners Guide to Leasehold and Shared Ownership Management Authored by David Higgins, this module introduces and explains the basics of leasehold and shared ownership. The course looks at what a lease is, as well as the main elements of the lease, the rights of the leaseholder, collecting service changes and how to enforce breaches of a lease. Relevant to any housing organisation looking for a high quality introductory course or a refresher course, or to any individual wanting to gain a better understanding of leasehold or shared ownership. Our mission is to support the housing sector in exceeding expectations through the provision of high quality e-learning courses and a useable platform, supported by excellent customer service, whilst ensuring value for money. Our prime focus is to make strategic use of online solutions to help enhance the traditional approach to education and training. The Aim The aim of the Housing e-academy is to improve the education and training process within the housing sector. We do this by developing training solutions in cooperation with our members which ensures that our courses exceed the required legislative standards and organisational standards, whilst meeting individual training needs. We continue to apply innovative ideas which enhance training delivery and work with our customers to ensure the successful alignment of e-learning into their training strategy. An Introduction to Estate Services Providing estate services is all about looking after the environment around tenant s homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services. An Introduction to Social Housing An Introduction to Social Housing Please contact us for more information about joining the e-academy. To purchase these courses online go to This e-learning course, authored by housing professional Ceri Lewis, provides background into the history of social housing and looks at the roles and responsibilities of housing organisations and their tenants. It also discusses the roles of the bodies that regulate social housing in the UK. This course is accredited by the Chartered Insititute of Housing (CIH) as a component of the Level II Certificate in Housing. It is targeted primarily at individuals new to, or returning to, the social housing sector and/or those looking for a general overview. To purchase these courses online go to 26 Online Course Directory 27 Online Course Directory

19 Housing e-learning courses An Introduction to Social Housing in Scotland This e-learning course, authored by housing professional Ed Duguid, provides background into the history of social housing in Scotland and looks at the roles and responsibilities of social housing providers and their tenants. It is targeted primarily at individuals new to, or returning to, the social housing sector in Scotland and/or those looking for a general overview. An Introduction to the New Regulatory Framework for Social Housing in England 20 + VAT This e-learning course, authored by housing professional Ceri Lewis, provides background into the Social Housing Regulator and looks at the changes to regulation brought about by the new Regulator. It also outlines what will happen when social housing providers fail to comply with the required standard. This course is suitable for anyone working in the social housing sector who wants to learn more about social housing regulation. An Introduction to Governance for Social Housing Providers 20 + VAT This course is primarily aimed at Registered Social Landlords who are regulated for governance by the Scottish Housing Regulator. On completion of this course you will have a greater understanding of: being a board member- why bother: what the Scottish Housing Regulator expects from boards; what should a board member expect from a good governance structure; codes of governance; how boards can achieve greatness; boards and public duty - what standards should they follow; such a lot of responsibility! - is it all really worth it? An Introduction to the New Regulatory Framework for Social Housing in Scotland 20 + VAT This e-learning course, authored by housing professional Ed Duguid, provides background into the new regulatory framework for social housing in Scotland, introduced in April It also looks at the principles upon which the regulation is based and the approach of the independent Scottish Housing Regulator to the application of the standards. This course is primarily aimed at individuals within the social housing sector in Scotland. An Introduction to Governance for Registered Social Landlords in Scotland 20 + VAT An Introduction to the Right to Buy and Right to Acquire in England This e-learning course, authored by housing professional Ceri Lewis, provides background into the role of boards within the social housing sector, as well as giving a greater understanding of codes of governance. The course is primarily aimed at social housing providers who are regulated for governance by the Social Housing Regulator. Those who are not, such as local authorities or Arm s Length Management Organisations (ALMOs) and Tenant Managed Organisations (TMOs) who do not own their stock, may also find it useful in terms of general good practice. The Right to Buy scheme was introduced in 1980 and gives qualifying social housing tenants the right to buy their home. The scheme is open to secure tenants of local authorities and non-charitable Housing Associations. This course specifically focuses on the Right to Buy in England, as other countries in the UK follow different rules. On completion of this course you will have knowledge of the operation of the Right to Buy and Right to Acquire schemes, an understanding of which tenants qualify and how the schemes operate. To purchase these courses online go to To purchase these courses online go to 28 Online Course Directory 29 Online Course Directory