CIMB BANK BHD. 8 th November 2011
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1 PRODUCT DISCLOSURE SHEET (Read this Product Disclosure Sheet before you decide to take up the CIMB Bank Debit MasterCard. Be sure to also read general terms and conditions.) CIMB BANK BHD CIMB BANK DEBIT MASTERCARD 8 th November What is this product about? This is a debit card, a payment instrument which allows you to pay for goods and services from your deposit account at participating retail and service outlets via MasterCard network and it also allows cash withdrawal at Automatic Teller Machines (ATM). You are required to maintain a deposit account with us, to be linked to your debit card. Customer is to read and understand the CIMB Bank Debit MasterCard Terms and Conditions before signing the agreement and using the debit card. 2. What do I get from this product and what are the limitations? Debit Card Bonus Points Every RM2 spent on retail purchase with the debit card at any MasterCard merchants will earn 1 Debit Card Bonus Point. Retail purchase excludes cash withdrawals, cash deposits, purchases of petrol, diesel and any other purchases made at the petrol kiosks, payment of the annual fees and/or service charges, delivery charges, cash payments, card replacement fee, dispute charges, fraud charges or any other fees, charges or penalties whether imposed by the Bank or otherwise. Point-of-Sale Purchases The debit card can be used to pay for goods and services at MasterCard merchants domestically and worldwide, as well as MEPS e-debit merchants. Discounts & Privileges Enjoy exclusive discounts and privileges at selected merchant partners for payments with CIMB Bank Debit MasterCard. Cash Access Immediate access to cash whenever the need arises at Cirrus/MEPS Overseas ATMs worldwide. Locally, cash withdrawals can be performed via any MEPS ATMs and no fee will be imposed for withdrawals via CIMB Bank ATMs. Pre-Authorization Amount for Petrol Transaction at the Outdoor Pump Pre-authorization amount of RM200 is required for petrol transaction at the outdoor pump at petrol station. Pre-authorization amount will be charged to your deposit account during fill up. The pre-authorization amount will then be reversed and the actual filled up amount will be charged to your deposit account once the Bank receives the actual settlement amount from the acquiring bank. Overseas Usage Activation Both ATM withdrawal and Point-of-Sale* functions will be enabled once customers activate the overseas usage. Activation can be done via ATM, Branch or Call Centre. Customer is given the
2 flexibility/choice to activate the overseas usage on a Permanent or Temporary basis, as well as to Deactivate at any time. *provided Point-of-Sale function was activated beforehand. Safety Measures Card-not-present transactions, such as Internet/online shopping/payment, installment/recurring payment plan, auto debit, purchases via phone calls, mail order/telephone order are not allowed. 3. What are the fees and charges I have to pay? CIMB Bank Debit MasterCard Annual Fee and Conversion from existing CIMB BankCard to CIMB Bank Debit MasterCard Domestic ATM withdrawal fee International ATM withdrawal fee (Cirrus & MEPS Overseas) Fund transfer to member banks of MEPS Shared ATM Network Replacement of CIMB Bank Debit MasterCard due to: Loss or theft of the card Damage due to cardholder s misuse Electronic Share Application RM 8 CIMB Bank - Nil MEPS - RM 1 RM 10 RM 1 RM 12 RM 2.50 per application 4. What if I fail to fulfill my obligations? You must always use reasonable precautions to prevent the loss of your debit card and/or pin number. If your debit card is lost or stolen, you must notify CIMB Bank immediately after having found that your debit card is lost or stolen, followed by a written confirmation together with a copy of police report. You are fully liable for all unauthorised ATM and retail transactions as a consequence of a lost or stolen debit card. 5. What are the major risks? You should notify us immediately after having found that your debit card is lost or stolen or unauthorized transaction has been conducted using your debit card to enable us to block the card. 6. What do I need to do if there are changes to my contact details? It is important that you inform us of any change in your contact details to ensure that all correspondences reach you in a timely manner. This can be done by going to any of our branches to update your contact details accordingly.
3 7. Where can I get further information? For more information, please call our Call Centre at (Local) or (International) or visit or visit any CIMB branches conveniently located near you. 8. Other debit card packages available CIMB Bank e-debit through MEPS Network. The information provided in this disclosure sheet is valid as of 8 November 2011.
4 LEMBARAN PENDEDAHAN PRODUK (Sila baca Lembaran Penerangan Produk ini sebelum anda membuat keputusan untuk mendapatkan CIMB Bank Debit MasterCard. Pastikan anda juga membaca terma dan syarat umum) CIMB BANK BHD CIMB BANK DEBIT MASTERCARD 8 hb November Apakah produk ini? Ini adalah kad debit, satu intrumen pembayaran yang membolehkan anda membuat bayaran melalui akaun simpanan anda untuk pembelian dan perkhidmatan di mana-mana saudagar runcit dan pusat servis yang mengambil bahagian melalui rangkaian MasterCard dan juga membolehkan anda untuk mengeluarkan wang tunai di Automatic Teller Machines (ATM). Anda dikehendaki mengekalkan akaun simpanan dengan kami, yang akan dihubungkan kepada kad debit anda. Sekiranya anda menutup akaun simpanan anda dengan kami, kad debit anda akan terbatal secara automatik. Pemegang kad juga dikehendaki untuk membaca and memahami terma dan syarat CIMB Bank Debit MasterCard sebelum menanggani perjanjian dan menggunakan kad debit. 2. Apakah manfaat yang saya perolehi daripada produk ini dan apa liabilitinya? Mata Bonus Kad Debit Setiap RM2 pembelian runcit mengunakan kad debit, akan melayakkan anda 1 Mata bonus. Pembelian Runcit tidak termasuk pengeluaran wang tunai, mendepositan wang tunai, pembelian petrol, diesel atau pelbagai pembayaran di kiosk petrol, bayaran yuranan tahunan dan/atau caj servis, caj penghantaran, pembayaran tunai, bayaran penggantian kad, caj pertikaian, caj penipuan, atau sebaranag caj, fi atau penalti yang dikenakan oleh Bank atau berkaitan. Pusat Pembelian (Point-of-Sale) Debit kad ini boleh digunakan untuk pembelian barangan atau perkhidmatan di semua rangkaian saudagar runcit MasterCard seluruh dunia serta saudagar MEPS e-debit. Keistimewaan & Diskaun Nikmati keistimewaan dan diskaun eksklusif di rangkaian runcit rakan niaga CIMB terpilih dengan pembayaran mengunakan CIMB Bank Debit MasterCard. Pengeluaran Wang Tunai Akses terus kepada wang tunai di mana-mana ATMs/MEPS Ciruss Overseas di seluruh dunia. Pengeluaran wang tunai di dalam negara, boleh dibuat di mana-mana rangkaian ATM Bank. Pengeluaran wang tunai melalui ATM CIMB Bank, tidak dikenakan sebarang caj. Jumlah Pra-lulus untuk Urus Niaga Petrol di Pam Luar Jumlah Pra-lulus sebanyak RM200 adalah diperlukan untuk urus niaga petrol di pam luar stesen. Jumlah Pra-lulus akan dicajkan kepada Akaun Kad Debit apabila mengisi minyak. Jumlah Pra-lulus ini akan dikembalikan dan hanya jumlah isian petrol sebenar akan dicaj ke akaun kad debit anda apabila Bank menerima jumlah penyelesaian yang sebenar daripada bank perolehan yang mengambil bahagian.
5 Pengaktifan Transaksi Luar Negara Fungsi pengeluaran wang melalui ATM dan pembelian di Pusat Pembelian (Point-of-Sale)* di luar Negara akan diaktifkan apabila pemegang kad mengaktifkan transaksi Luar Negara. Pengaktifan ini boleh dibuat melalui mesin ATM, cawangan Bank atau Pusat Panggilan Pelanggan (Call Centre). Pemegang kad diberi fleksibiliti pilihan untuk mengaktifkan transaksi luar negara secara kekal atau sementara, termasuk pilihan untuk menamatkan pengaktifan transaksi luar negara pada bila-bila masa. *Dengan syarat fungsi Pusat Pembelian (Point-of-Sale) telah diaktifkan sebelum ini Langkah-langkah Keselamatan Transaksi Kad tanpa-hadir, seperti penggunaan Internet / pembelian / pembayaran online, ansuran / bayaran berulang, auto debit, pembelian dan tempahan melalui telefon dan tempahan mail adalah tidak dibenarkan. 3. Apakah yuran dan caj yang perlu saya bayar? Yuran Tahunan CIMB Bank Debit MasterCard dan Penggantian daripada CIMB BankCard kepada CIMB Bank Debit MasterCard Fi pengeluaran wang ATM Tempatan Fi pengeluaran wang ATM Luar Negara (Cirrus & MEPS Overseas) Fi Pemindahan wang ke ahli bank yang berkongsi rangkaian MEPS ATM Penggantian CIMB Bank Debit MasterCard disebabkan: Kad hilang atau dicuri Rosak atas kecuaian pemegang kad Permohonan Pembelian Saham Secara Elektronik RM 8 CIMB Bank - Nil MEPS - RM 1 RM 10 RM 1 RM 12 RM 2.50 per application 4. Bagaimanakah sekiranya saya gagal menunaikan tanggungjawab saya? Anda mesti mengambil langkah yang sewajarnya untuk memastikan kad debit dan nombor pin anda tidak hilang. Sekiranya kad debit dan/atau nombor pin anda hilang atau dicuri, anda mesti memaklumkan kepada CIMB Bank dengan segera sebaik sahaja mengetahuinya, dengan pengesahan secara bertulis beserta dengan laporan polis. Anda adalah bertanggungjawab untuk menanggung sepenuhnya liabiliti keatas transaksi ATM dan transaksi runcit yang berlaku melalui kad debit anda yang hilang atau kecurian. 5. Apakah risiko utama? Anda hendaklah memaklumkan kepada kami dengan serta-merta sebaik sahaja anda menyedari bahawa kad debit anda hilang atau dicuri atau digunakan tanpa izin, supaya kami boleh menghalang penggunaan kad itu.
6 6. Apakah yang perlu saya lakukan jika terdapat apa-apa perubahan kepada butir-butir peribadi saya? Adalah mustahak untuk anda memaklumkan kami tentang apa-apa perubahan mengenai maklumat peribadi anda untuk memastikan semua koresponden diterima tepat pada waktunya. Ini boleh dibuat dengan mengunjungi mana-mana cawangan kami untuk mengemaskini maklumat anda. 7. Di manakah saya boleh mendapatkan maklumat lanjut? Untuk maklumat lanjut, sila hubungi Pusat Panggilan Pelanggan (Call Centre) kami di (Tempatan) atau (Luar Negara) atau layari atau kunjungi mana-mana cawangan kami yang berdekatan. 8. Pakej kad debit lain yang disediakan CIMB Bank E-Debit melalui MEPS Network Maklumat yang disediakan dalam helaian pendedahan ini adalah sah setakat 8 November 2011.
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