1 ONLINE RESTAURANT MANAGEMENT SYSTEM (ORMS) HANISAH BINTI MD TAHA This report is submitted in partial fulfillment of the requirements for the Bachelor of Computer Science (Database Management) FACULTY OF INFORMATION AND COMMUNICATION TECHNOLOGY UNIVERSITI TEKNIKAL MALAYSIA MELAKA 2008
2 ABSTRACT "Online Restaurant Management System (ORMS)" is web application to restaurant management. This system wake to provide service facility to restaurant and also to the customer. The services that are provided is food ordering and reservation table management by the customer through the system online, customer information management and waiter information management, menu information management and report. Main objective build the system this is to provide ordering and reservation service by online to the customer. With this system online, ordering and reservation management will become easier and systematic to replace traditional system where are still using paper. Furthermore, this system is applicable any time and where also customer. During the development of ORMS, the methodology being used is Prototyping model. Each process during the development process is followed by each phases in Prototyping model. Software and hardware used are AppServ, Macromedia Dreamweaver 8, Microsoft Visio 2003, Apache serve and MySQL database. Furthermore, this project will develop for restaurants management and enhance business in system business by online. Others, this project to facilitate customer for make online ordering and reservation.
3 "Online Restaurant Manugement System (OM) " adalah penggunaan jaringan untuk pengurusan restoran. Sistem ini dibangunkan untuk memberi kemudahan perkhidmatan kepada pihak restoran dan juga kepada pelanggan. Di antara perkhidmatan yang disediakan ialah pengurusan tempahan makanan dan tempahan meja oleh pelanggan melalui sistem online, pengurusan maklumat pelanggan dan maklumat pengurusan pelayan, pengurusan maklumat makanan dan laporan. Objektif utama membangunkan sistem ini adalah untuk memberi perkhidmatan tempahan makanan dan tempahan meja secara online kepada pelanggan. Dengan sistem online ini, pengurusan tempahan makman dan tempahan meja akan menjadi lebih mudah dan s isted untuk menggantikan sistem tradisional yang masih menggunakan kertas. Tambahan pula, sistem ini boleh digunakan pada bila-bila masa dan di mana jua pelanggan berada. Di sepanjang pembangunan ORMS, model Prototyping telah dipilih. Setiap proses yang terdapat di dalam model tersebut dijadikan panduan dalam pernbangunan sistem ini. Perkakasan dan perisian yang digunakan adalah Appserv, Macromedia Dreamweaver 8, Microsoft Visio 2003, Apache server dan panman data MySQL. Tambahan pula, projek ini dibangunkan untuk pengurusan restoran dan meningkatkan perniagaan di dalam system pemiagaan secara online. Selain itu, projek ini untuk memudahkan pelanggan di dalam pengurusan tempahan secara online.
4 BAB I INTRODUCTION 1.1 Project Background Onhe Restaurant management system is the system for manage the restaurant business. The main point of developing this system is to help restaurant administrator manage the restaurant business and help customer for online ordering and reserve table. The project is developing because; many restaurants have a lot difficult to manage the business such as customer ordering and resewation table. By using manual customer ordering is difficult to waiter keep the correct customer information and maybe loss the customer information. So, online restaurant management system will develop to help the restaurant administrator to manage restaurant management and for customer make their online ordering and reservation table. Other than that, this project is to upgrade the manual system and make the business easily to access and systematic.
5 1.2 Problem Statement Nowadays, many restaurants manage their business by manual especially take customer ordering. Today, restaurant waiter takes the customer ordering by manual system with using paper. This is problem for restaurant waiter the probability lost and duplicates customer information. Additionally, it would affect to reputation restaurant in operate management of ordering. hides, the restaurant waiter information also by manual system kept use paper and this is difficult for restaurant administrator to find waiter information, probability missing the paper and difficult to arrange the schedule. Sometimes, waiter information and customer information is important to restaurant administrator for reference in the future. Furthermore, restaurant side needs management in the section menu. This is the important to restaurant waiter to manage the menu. Besides this section is for customer viewer the menu that restaurant prepared and make their ordering. As a result, the current system (manual system) is not effective and efficient to use anymore because the current system cannot save, manage and monitor the restaurant waiter information, menu infdn, customer ordering infodon and generate report well.
6 13 Objective Based on the problems stated above, the objectives of the project are: 1. to develop online ordering and reservation system in restaurant to develop use interface for online restaurant management system iii. to provide online menu information for customer 1.4 Scope This section consist of three components which is target user, target area and project deliverables Target User administrator. The groups of user that had been identified to use the system are customer and
7 Customer This user will register to be a member to use the online system of this online restaurant management system (ORMS). This online ordering divided into two type of customw, it is customer dine-in ordering and takeaway ordering. For dinein ordering, customer will view menu, make online ordering and make a reservation table. But takeaway ordering, customer can view menu and online ordering without reservation table. After customer make online ordering, customer can take ordering the date that customer was choose during make online ordering. Event though, customer must confirm online ordering with restaurant three days before customer take the ordering for dine-in customer and for take-away customer will be confirm one hour before it whether by or phone. Administrator is the person who will manage the entire system. This type of user will also do maintenance and control the application of this system. Administrator takes a mponsibility to register new customer, register new waiter, register new menu into database, and etc Target Area This systcm wil be placed at restaurant.
8 1.43 Project Deliverables Regarding to the module that had been identified, the flow of an activity will be described in term of customer registration module, customer online ordering and reservation module, waiter module, feedback module, menu module and generate report module. Customer Registration Module Customer registration module contains customer's information such as customer personal information and other information related to that customer. Then, all of this information recorded into database. Customer Online Ordering And Reseavation Module Customer online ordering and reservation module provides a form that needs to be fulfilling in term of ordering food and reservation table via online. Waiter Module Waiter module contains waiter information such as waiter personal information, task schedule and other information related to that waiter. Then, all of this information recorded into database.
9 Feedback Module Based on food or everything about the restaurant, customer can send any suggestion or comment to the restaurant with feedback form. From this form, side of restaurant will know their weaknesses and strengths. Menu Module Menu module is food that restaurant prepared for customer. This module, customer can view the menu and make decision for order. Generate Report Module following: System provides an option for generate a report. The contents of the report as the 1. The report of customer ordering and reservation table. 2. Customer's information and waiter information. 3. Suggestion or comment that customer insart at feedback form 4. hfit business for restaurant
10 This system will be going to help customer and administrator in restaurant especially part of online ordering and reservation table. Most of restaurant has a problem of the ordering and reservation table. The result of online ordering and reservation table will give customer easy to make ordering and reservation table online and hopefully can smoothen up the job of administrator and waiter. This system also produces a computerized system in defining the best solution in each ordering and reservation problem faces by customer and administrator. 1.6 Expected Output The expected output fiom this project is a system-- that will be able to store customer's information, waiter's information, menu's information, store customer information of online ordering and reservation information and customer's suggestion and generate profit business report. Otherwise this system will change form manual system to computerized system.
11 1.7 Conclusion ORMS are developed as a system-based. Chapter I described each problem occurred by using the manual system. Project objective and project scope identified the solution for each of the problem. Broject Significance also being explains to convince benefits that can be gathered h m this system. This system hopefully can overcome the problem in the current system. Chapter 11 elaborates the Literature Review and Project Methodology.
12 BAB I1 LITERATURE REVIEW AND PROJECT METHODOLOGY 2.1 Introduction The second phase in delivering a system is Literature Review and Methodology. The purpose of Literature Review is to help in explaining how far the question needs to be investigated to maps out the requirement needed. A Literature Review is a summary of previous research on a topic. Literature Review can be either a part of a larger report of a research project. This chapter explains about facts or statement which known as Literature Review that will be used as guidance in developing the system. Other that, methodology will elaborate Prototyping model approach. To develop this system, methodology should be choose for one important part of the Literature Review.
13 2.2 Facts and Finding Facts and findings establishes what the existing system does and what the problems are, and leads to a definition of a set of options from which users may choose their required system (Yeates and Wakefield, 2004). This section will maps out different perspective which related to the project that will be developed. It focused on the how far the online ordering and reservation table is important to customers and administrators. In the other situation, it will describe any element or method which is useful to be used for the purpose of searching and gathered usehl information in developing this system. Case Study 1: Internet application for restaurant industry Refer to Nich (1999), today restaurant is the important business in industrialized nation. The restaurant industry is the third largest type of business in the US - over 25% of retail outlets are eating or drinking establishments, employing 5% of the nation's workforce. Palmer (1999), fwthermore internet is an important application in developing this industry because it cans interact between restaurant and customer. Internet has been becoming a powefil channel for business marketing and communication.
14 Nevertheless, according to Schneider and Perry (2001), for new business opportunities - as it is often called as e-business or e-commerce today. According to Flynn et a1 (2005), the important in restaurant industry service today is online ordering. Nowadays the restaurant currently used traditional ordering system. This traditional system is difficult to waiter to manage part of customer order. Besides, it may cause problem to restaurant administrator in store customer information and maybe the information lost. To settle this problem, the restaurant industry has predicted more quick increase in online ordering. The Internet technology becomes more popular and the access to the internet becomes more easy and convenient to the public. The computerized system used in restaurant industry to facilitate restaurant management without any problem. In addition, this project to develop for improve the traditional system into computerized system that more systematic, productive and easily access Domain This Online Restaurant Management System (ORMS) is developed in the field of ICT in restaurant application. Module that had been specified in this system is based on a research or application made for restaurant field. ORMS are categorized in restaurant field because this system concern about online ordering and reservation table. Online ordering and reservation table is one of restaurant problem which affecting most for customer and administrator management. The functionality of ORMS concerns on how to develop a system-based in online ordering and reservation table.
15 2.2.2 Existing System Today, there are a lot of system concerns about Online Restaurant management System existed. The systems are Expressive Creations Sdn. Bhd. (ECSB), DJU catering and Saloma Theatre Restaurant. 1. Saloma Theatre Restaurant Saloma Theatre Restaurant invites customer to A Malaysian Showcase Good Food, Good Service & Good Entertainment. The newly-renovated Saloma Theatre Restaurant is strategically located in the Golden Triangle, within the shopping, entertainment and business hub. The buildings and surroundings provide tourist a breathtaking view of the city's skyscrapers with the backdrop of the magnificent Petronas Twin Towers. Its location within the vicinity of Malaysia Tourism Centre (MTC) is the ideal one-stop center convenient for tourists to savor the rich variety of local fare, discover picturesque holiday getaways, traditional customs, culture and mustsee entertainment of Malaysia. This website has system for online reservation. This online reservation will be proposed for this project, restaurant management system online. In this website also has some information about this restaurant such as location map, other facilities, special events, culture and traditions, arts and crafts, dinner cultural show. Figure 2.1 shows the form of online reservation for Saloma Theatre Restaurant.
17 2. Expressive Creations Sdn Bhd (ECSB) Expressive Creations Sdn Bhd (ECSB) is the company that builds up website for Beryani King Restaurant. This company involved inside legitimate food business include catering, restaurant, equipment rental catering and other fields related. As a company which offered local service relating catering, ECSB offers following services to the customer council for council like marriage, recite religious verses, open house, family day, company dinner party, company conference and others. Beryani King Website is the one of the example restaurant that provides for customer makes their ordering via online. Figure 2.2 shows the form for customer order. From the form there was some information that for customer insert such as customer information and ordering information. Besides, this restaurant was list the entire menu that they prepared for customer chooses. After insert all information, the system will display the message system that the ordering was successfully order. The entire customer ordering information will be direct to the Beryani King restaurant.
18 :: Anda bleh rnenggunakan hcrang ternpahan dibawah untuk rnernbuat ternpahan direct kepada karni. ~ (ex ) (ex ) ((ex ) I ~oskod Negen 7 1 Ernail: Waktu Jarnuan: Kuantiti: Perlu khidrnat penghantamn: -1:. - Y : - Y AtdY crang., T~dak, Ya Ferlu khidrnat pelawn: C.. ~ i d ~ k ya 16 orang playav, Perlu sewaan pinggan i: T;dak.:. Ya mangkuk: Per+ sewaan kerusi 1 ;I;. Tidak :;.Ya untilk- cmng. rnela: Menu pilihav: Pilih rnanu: Sambal Belacan den Ulam Kepeduan laiv: Figure 2.2: Beryani King online ordering
19 3. DJU Catering DJU catering is an experienced company in having help by several skilled energy, DJU Catering ready to receive food booking cooked and dry for councils such as wedding, charity night banquet, Hari Raya feast, meeting I seminar I course and other functions. DJU catering also prepare for customer make their ordering via online. Figure 2.3 shows the form for customer order. Figure 2.3: DJU catering restaurant online ordering
20 For make online ordering at DJU catering restaurant, customer should insert all information about the ordering information and customer information. All the information will directly to DJU catering and DJU catering will call the customer for confirmation. Table-booking.com is a new interactive visual online table reservation system. The guest chooses the desired date and time at their favorite restaurant, clicks on the preferred table for the desired number of guests and simply reserves it. Guests can personalize their booking by selecting form a variety of features, for example smoker1 non-smoker sections, even placing an order in advance from the editable restaurant menu. Based on application, there were some new features such as the flash application to book a table has a new skin in green and every tool has a new created icon in white. Besides, in the management area there is the possibility to switch from one skin to another. It is the 1st feature "change skins" and the possibility to add advertising on the right empty part of the application. Other else, Table-booking.com also provide for e- card and a photo gallery. Figure 2.4 shows the form of Table-booking.com system.
21 Figure 2.4: Table-booking.com reservation table Technique During the development of this project, there are several techniques that had been applied to get as much as information as a guide in develop this system, Sources are collected from journals, books, electronic resource and observation. Besides, most observation is done through internet. In developing the system, AppServ software will be used in term of designing and implementing code. Database will be created by using MySQL syntax while the programming languages are based on PHP (Pre-Hypertext Processor). Macromedia Dreamweaver 8 is used to implement PHP programming language. Apache server had been chosen as a platform in which the system will run. Image manipulation and image editing will be done by using Adobe Photoshop CS2.
22 Observation to the existing system is also done to get the reality of ordering management environment. There were some reviews of other management system as references. From the review, there is a lot of information and data that is useful. 2.3 Project Methodology To develop this system, I had been identified a suitable methodology to be followed during the implementation of Online Restaurant Management System (ORMS). Prototyping model explains detail in this section Prototype Model Based on explanation of Prototyping model via the internet, and Yeates and Wakefield (2004), prototype model is describes based on Figure 2.5 below.
23 Pranr.~og Phase Analysis Phase frnplernmfation Tes1n.g Ptaw Figure 2.5: Prototype model According to Figure 2.5, there are the phases involved:
24 1. Planning Phase The project planning starts in this phase. First, the information is gathered from the restaurant and the end users about the manual system. Before starting built the system, problem must be analyze in manual system then try to solve the problem. At the same time, element that is in the database should be known. 2. Analysis Phase During this phase, the manual system is investigated and improvement opportunities are identified based on the information gathered in the Planning phase. The user requirements are gathered, analyzed and reviewed. The final deliverables from this phase are Analysis Report. Output from this phase is Context Diagram, Data Flow Diagram (DFD) and Entity Relationship Diagram (ERD). 3. Design Phase The output produced in the Analysis phase is used to guide the design process of this system. During this phase, database will be designed. It is design based on requirement needed by this system. Besides that, an interface will also be designed. It is based on output of analysis phase which had been gathered from the organization.
25 4. Implementation Phase During this phase, the system actually built by using AppSew software and Macromedia Dreamweaver 8 based on the deliverable produced in design phase. Database and interface design from design phase will be developed. Then, process of written code will be done. In this system, programming had divided into two; PHP language and MySQL database. Interface of a system will be developed by using Macromedia Dreamweaver 8 and Adobe Photoshop CS2. 5. Testing Phase After complete develop the system, testing phases will be done. This is important to test whether code which had been implemented is correct or not. If there is error occurred, a solution will be finding to overcome the problem. If there is an error, a modifying code will be done from the beginning phase of development Database Life According to Rob and Coronel(2004), Database Life Cycle (DBLC) contains six phases which are; database initial study, database design, implementation and loading, testing and evaluation, operation, and maintenance and evaluation. Figure 2.6 shows the mechanism of DBLC and explanation for each of the phases.
26 Figure 2.6: Database Life Cycle (DBLC) Database Initial Study Database initial study must discover part of:- 1) Company's operational components such as their nature, function and so on. 2) Define the problem and constraints which affected the business of the company 3) Define the objective to solve the company problem 4) Define scope and boundaries which exist through the application. The database initial study phase leads to the development of the database system objectives. From this also, let us examine each of its components is greater detail.
27 2.3.4 Database Design The second phase focuses on the design database model that will support company operations and objectives. It consists of four part as had been explains as conceptual design, logical design, physical design and DBMS software selection. 1. Conceptual Design Data modeling is used to create an abstract database structure. The system that wants to be built must produce a report, queries data and database manipulating must be run smoothly. Besides, the system can produce the report, queries data, online ordering result which are calculated price by the system. Administrator will keep track of all data inserted into the database. Customer also can insert their data and save direct into database. Furthermore, the system can be used to update the database, manipulating and retrieve data. 2. Logical Design Context Diagram and Data Flow Diagram (DFD) are designed based on ORMS system that wanted to be built. Microsoft Visio 2003 is used to design both of the diagrams. Before identified the business rules, entities must be listed.
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