DEVELOPING AN ISP FOR HOTEL INDUSTRY: A CASE STUDY ON PUTRA PALACE HOTEL

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1 DEVELOPING AN ISP FOR HOTEL INDUSTRY: A CASE STUDY ON PUTRA PALACE HOTEL A report submitted to the Graduate School in partial fulfillment of the requirement for the Degree Master of Science (Information Technology) Universiti Utara Malaysia BY Nor Kamaliah Khalmis 0 Nor Kamaliah Khamis, All right reserved

2 PERMISSION TO USE In presenting this thesis in partial fulfillment of the requirement for a postgraduate degree from Universiti War-a Malaysia, I agree that the University Library may make it freely available for inspection. I further agree that permission for copying of this thesis in any manner, in whole or in part, for scholarly purposes maybe granted by my supervisor, in their absence, by the Dean of the Graduate School. It is understood that any copying or pubhcation or use of this thesis or parts thereof for financial gain shall not be allowed without my written permission. It is also understood that due recognition shall be given to me and to Universiti Utara Malaysia for any scholarly use which may be made of ay material from my thesis. Requests for permission to copy or to make other use of material in this thesis, in whole or in part, should be addressed to: Dean of Graduate School Universiti Utara Malaysia UUM Sintok Kedah Darul.Aman.

3 ABSTRACT This thesis describes a study on developing Information Strategic Plan (ISP) for Hotel Industry, where Putra Palace Hotel as the case study, through the use of a wellknown and popular information strategic planning methodology, Information Engineering (IE). This thesis analyzed the main and important functions for the whole department in Putra Palace Hotel. Deciding which new systems to build should be an essential component for the organizational process because few hotels operate today without the aid of information technology (IT) and information systems (IS). The hotel industry needs to develop an information strategic plan to support their business plan. This study adopted the planning and analysis phase in IE. In the first phase of IE, top management goals and critical success factors (CSFs) are gathered. The output of the study is the application systems portfolio derived from the analysis phase. Through ISP, hotel industry can use the application systems portfolio to achieve their mission, vision and goals and at the same time can prioritize the systems according to their financial budget and constraints.

4 ABSTRAK Tesis ini membincangkan tentang membangunkan Perancangan Maklumat Strategik bagi industri hotel, di mana Hotel Putra Palace sebagai kajian kes, dengan menggunakan metodologi Kejuruteraan Maklumat. Kajian ini mengena.lpasti fungsifungsi utama dan penting bagi setiap jabatan di Hotel Putra Palace. Membuat keputusan mengenai sistem baru yang perlu dibangunkan merupakan komponen utama kepada proses organisasi kerana kebanyakan hotel yang beroperasi pada mass kini tidak menggunakan bantuan teknologi maklumat dan sistem maklumat. Industri hotel perlu membangunkan Perancangan Maklumat Strategik untuk menyokong perancangan pemiagaan mereka. Kajian ini mengadaptasi fasa perancangan dan analisis dalam kejuruteraan maklumat. Dalam fasa pertama, matlamat pihak pengurusan dan faktor-faktor kejayaan kritikal diperolehi. Hasil kajian adalah portfidio aplikasi sistem yang diperolehi dalam fasa analisis. Dengan terhasilnya Perancangan Maklumat Strategik, industri hotel dapat menggunakan porffolio aplikasi sistem untuk mencapai misi, visi, dan matlamat organisasi dan pada masa yang sama dapat mengutamakan sistem yang perlu dibangunkan mengikut peruntukan kewangan dan kekangan-kekangan

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15 The contents of the thesis is for internal user only

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