CIMB Bank Kwik Account-Hotlink Promotions ( the Promotion ) Terms and Conditions. 1. The Promotion Period

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1 CIMB Bank Kwik Account-Hotlink Promotions ( the Promotion ) Terms and Conditions 1. The Promotion Period 1.1 The Promotion is organized by CIMB Bank Berhad ( Bank ) and Maxis Mobile Services Sdn Bhd ( Maxis ) and runs from 9 September 2013 to 31 August 2014, both dates inclusive ( Promotion Period ). The Bank reserves the right to change the duration, commencement and/or expiry dates of the Promotion Period upon giving adequate notice. 2. Eligibility 2.1 The Promotion is open to all individuals residing in Malaysia, including Malaysian citizens, permanent residents or non Malaysian citizens, of 18 years and above who are a CIMB Bank Kwik Account customer and have a valid and active Maxis Hotlink registered mobile number during the Promotion Period ( Eligible Customer ) in accordance with the terms and conditions herein. 3. The Promotion Complimentary Short Messaging Service (Hotlink SMS) 3.1 Eligible Customers will be rewarded on a monthly basis during the Promotion Period with Ten (10) complimentary Hotlink SMS (valid to Hotlink/Maxis only, not including roaming) for every successful accumulated multiple of RM10 Retail Transactions (as defined under Clause 3.2) and/or Prepaid Reload performed via CIMB Clicks Internet Banking and/or CIMB Clicks Mobile Banking to a Maxis Hotlink number. 3.2 Retail Transaction under the Promotion shall mean any Point-of-Sale and/or Online local and/or overseas posted retail transactions during the Promotion Period using the CIMB Bank Kwik Account and/or Card issued under the CIMB Bank Kwik Account for goods and services incurred for personal consumption and not for business purposes and shall not include betting or gaming transactions. 3.3 Complimentary Hotlink SMS will be credited into the Eligible Customer s Hotlink Subscriber Account by Maxis within two (2) weeks of the following month. 3.4 Complimentary Hotlink SMS credited to the Eligible Customer by Maxis will only be valid until the last day of the month in which the complimentary Hotlink SMS was credited. 3.5 Complimentary Hotlink SMS earned under this Promotion shall not be subject to any maximum limit or wallet limit and shall be credited by Maxis to the Eligible Customer in accordance with Clause 3,3. Subject to the foregoing, in the event the Eligible Customer accumulates or earn 1000 complimentary Hotlink SMS as a result of participating in the Promotion, any additional Hotlink SMS earned from Maxis in that month (as a result of Maxis other promotions) will be auto-forfeited and no refunds and/or extra SMS shall be carried forward or be made available beyond the exceeded limit. Complimentary Hotlink Internet Data 3.6 The Complimentary 100 MB Hotlink Internet Data is only applicable to Eligible Customers who successfully open a CIMB Bank Kwik Account between 9 September 2013 to 28 February 2014, both dates inclusive. 3.7 Subject to Clause 3.6, Eligible Customers will be rewarded with Complimentary 100MB Hotlink Internet Data if they performed a minimum of Ringgit Malaysia Thirty (30), accumulated, topup prepaid reload to a Hotlink Mobile Number via the CIMB Bank Kwik Account on a monthly basis during the Promotion Period. Page 1 of 3

2 3.8 Complimentary 100MB Hotlink Internet Data will be credited into the Eligible Customer s Hotlink Subscriber Account by Maxis within two (2) weeks of the following month. 3.9 Complimentary 100MB Hotlink Internet Data rewarded will only be valid for five (5) days from the date the complimentary 100MB Hotlink Internet Data is credited by Maxis into the Eligible Customers Hotlink Subscriber Account, after which the unused complimentary 100MB Hotlink Internet Data shall be forfeited Eligible Customer shall only be entitled to a maximum of 100MB Hotlink Internet Data per month under this Promotion. Any usage above the 100MB Hotlink Internet Data credited by Maxis to the Eligible Customer pursuant to this Promotion is chargeable by Maxis to the Eligible Customer. Complimentary Hotlink SMS & Hotlink Internet Data will hereinafter be referred to as Hotlink Benefit(s) 4. Other Conditions 4.1 By participating in the Promotion, the Eligible Customer is deemed to have read, understood and agreed to be bound by the Terms and Conditions stated herein and agree that any and all decisions made by the Bank in relation to every aspect of the Promotion shall be final and conclusive. 4.2 The Bank reserves the right upon giving adequate notice to substitute the Hotlink Benefits offered under this Promotion with other item(s) of similar value. The Hotlink Benefits is not exchangeable for cash or credit of any kind. The Hotlink Benefits under the Promotion does not include any accessories or items shown in any advertisements and/or promotional materials which are for photography purposes only. 4.3 The Bank shall not be liable to any Eligible Customer or any party for any loss or damage of whatsoever nature suffered by the Eligible Customer or any party (including but not limited to, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party) howsoever arising, in relation to the participation or non-participation in the Promotion. 4.4 The Hotlink Benefits is not transferable or redeemable or exchanged for cash or credit of any kind. 4.5 The Eligible Customer may not request for a change in the Hotlink Benefits. 4.6 It shall be the Eligible Customer s responsibility to ensure that the address and mobile number provided and maintained in the Bank s record are current and updated. 4.7 The Bank reserves the right to forfeit the Hotlink Benefits in the event that the Eligible Customer s mobile number maintained in the Bank s record is invalid and/or not updated. 4.8 To the fullest extent permitted by law, the Bank expressly excludes and disclaims any representations, warranties or endorsements, express or implied, written or oral, including but not limited to any warranty of quality, merchantability or fitness for a particular purpose in respect of the Hotlink Benefits. 4.9 The Bank reserves the right to cancel, terminate or suspend the Promotion upon giving adequate notice. For the avoidance of doubt, cancellation, termination or suspension by the Bank of the Promotion shall not entitle the Eligible Customer or any other persons whatsoever to any claim or compensation against the Bank for any losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension The Bank reserves the right upon giving adequate notice to vary (whether by addition, deletion, modification, amendment or otherwise howsoever) ( the Amendment ) any of the Terms and Conditions herein. Notification to the Eligible Customer in respect of the Amendment shall be effected at the Bank s absolute discretion through any one of the following means of communication, namely, by ordinary mail to the Eligible Customer s last known address or by posting a notice regarding the Amendment at each of the Bank s branches or by effecting an advertisement regarding the Amendment in one newspaper of the Bank s choice, or via the Bank s website or by any other means of notification which the Bank may select and the Amendment shall be deemed as binding on the Eligible Customer as from the date of Page 2 of 3

3 notification of the Amendment or from such other date as may be specified by the Bank in the notification These Terms and Conditions, as the same may be amended from time to time, shall prevail over any provisions or representations contained in any other promotional material advertising the Promotion The Bank may at its sole and absolute discretion disqualify and/or reject any Eligible Customer that it determines to be tampering with the process or the operation of the Promotion, or to be acting in breach or potential breach of these Terms and Conditions The Hotlink Benefits offered under this Promotion is subject to change at any time and from time to time by the Bank at its absolute discretion and the Bank shall provide the Eligible Customer notice of such change. 4.1 Any and all decisions made by the Bank in relation to every aspect of the Promotion, including but not limited to the entitlement of the Eligible Customer to participate in the Promotion, entitlement to the Hotlink Benefits shall be final and conclusive In the event of any inconsistency or conflict between these Terms and Conditions and the terms and conditions contained in any advertising or marketing materials or brochures relating to the Promotion, these Terms and Conditions shall prevail for the purposes of this Promotion The Bank and/or Maxis shall not be liable or held responsible to the Eligible Customer in any manner whatsoever if the Bank and/or Maxis is/are unable to perform any of its obligations stipulated herein where such inability is due directly or indirectly to any act of God, industrial dispute, war, strike, riot, or anything beyond the Bank s and/or Maxis reasonable control The Terms and Conditions herein shall be subject to the application of any prevailing laws, guidelines, directives, notices, regulations enacted and/or any other written laws or which are issued by Bank Negara Malaysia or any other body having supervisory authority over the Bank and/or Maxis in relation to or which are applicable to the Promotion or any matters herein If there is any inconsistency (ies), conflict(s), ambiguity(ies) or discrepancy(ies) between the Bahasa Malaysia and English version or other language version of these Terms and Conditions herein, the English version of these Terms and Conditions shall prevail. Notwithstanding the aforementioned where request had been made by the Eligible Customer and noted and acknowledged by the Bank in its records that the Bahasa Malaysia version of the terms and conditions shall govern the Eligible Customer s CIMB Bank Kwik Account, then the Bahasa Malaysia version of the terms and conditions herein shall prevail For information, enquiries, feedbacks and/or complaints related to the Promotion, the Eligible Customers may contact the Bank s Customer Resolution Unit bearing the following address, , telephone and facsimile numbers (or bearing such other address, telephone and facsimile numbers which the Bank may change by notification to the Eligible Customers): Customer Resolution Unit, Level 19, Menara Bumiputra-Commerce, 11, Jalan Raja Laut, Kuala Lumpur; Tel: ; Fax: Page 3 of 3

4 Promosi Akaun Kwik CIMB Bank - Hotlink Terma-terma dan Syarat-syarat 1. Tempoh Promosi 1.1 Promosi dianjurkan oleh CIMB Bank Berhad ( Bank ) dan [Maxis Mobile Services Sdn Bhd] ( Maxis ) dan berlangsung dari 9 September 2013 hingga 31 Ogos 2014, termasuk kedua-dua tarikh tersebut ( Tempoh Promosi ). Bank merizab hak untuk mengubah tempoh, tarikh permulaan dan/atau tarikh akhir Tempoh Promosi dengan memberikan notis yang mencukupi. 2. Kelayakan 2.1 Promosi terbuka kepada semua individu yang menetap di Malaysia, termasuk warganegara Malaysia, pemastautin tetap atau mereka yang bukan warganegara Malaysia, berumur 18 tahun dan ke atas yang merupakan pelanggan Akaun Kwik CIMB Bank dan mempunyai nombor mudah alih berdaftar Maxis Hotlink yang sah dan aktif semasa Tempoh Promosi ( Pelanggan Layak ) selaras dengan terma-terma dan syarat-syarat di dalam ini. 3. Promosi Perkhidmatan Pesanan Ringkas (SMS Hotlink) Percuma 3.1 Pelanggan Layak akan diberikan ganjaran setiap bulan dalam Tempoh Promosi dengan Sepuluh (10) SMS Hotlink percuma (sah bagi Hotlink/Maxis sahaja, tidak termasuk perayauan) bagi setiap gandaan terkumpul Transaksi Runcit (yang ditakrifkan dalam Klausa 3.2) dan/atau Tambah Nilai Pra-bayar bernilai RM10 yang berjaya dilaksanakan melalui Perbankan Internet CIMB Clicks dan/atau Perbankan Mudah Alih CIMB Clicks kepada nombor Maxis Hotlink. 3.2 Transaksi Runcit di bawah Promosi bermaksud sebarang transaksi runcit Point-of-Sale dan/atau Dalam Talian di dalam dan/atau di luar negara semasa Tempoh Promosi menggunakan Akaun Kwik CIMB Bank dan/atau Kad yang dikeluarkan di bawah Akaun Kwik CIMB Bank bagi barangan dan perkhidmatan yang ditanggung untuk penggunaan peribadi dan bukan untuk tujuan perniagaan dan tidak termasuk transaksi pertaruhan atau perjudian. 3.3 SMS Hotlink percuma akan dikreditkan ke dalam Akaun Pelanggan Hotlink Pelanggan Layak oleh Maxis dalam tempoh dua (2) minggu pada bulan berikutnya. 3.4 SMS Hotlink percuma yang dikreditkan kepada Pelanggan Layak oleh Maxis hanya sah sehingga hari terakhir dalam bulan apabila SMS Hotlink percuma dikreditkan. 3.5 SMS Hotlink percuma yang diperolehi di bawah Promosi ini tidak dikenakan sebarang had maksimum atau had dompet dan akan dikreditkan oleh Maxis kepada Pelanggan Layak selaras dengan Klausa 3.3. Tertakluk kepada perkara yang disebut sebelum ini, sekiranya Pelanggan Layak mengumpul atau memperolehi 1000 SMS Hotlink percuma berikutan penyertaan dalam Promosi, sebarang SMS Hotlink tambahan yang diperolehi daripada Maxis dalam bulan tersebut (melalui promosi lain Maxis) akan dibatalkan secara automatik dan tiada pemulangan dan/atau SMS tambahan boleh dibawa ke hadapan atau disediakan melebihi had yang dilampaui. Data Internet Hotlink Percuma 3.6 Data Internet Hotlink 100 MB Percuma hanya terpakai kepada Pelanggan Layak yang berjaya membuka Akaun Kwik CIMB Bank antara 9 September 2013 hingga 28 Februari 2014, termasuk kedua-dua tarikh tersebut. 3.7 Tertakluk kepada Klausa 3.6, Pelanggan Layak akan diberikan ganjaran Data Internet Hotlink 100MB Percuma jika mereka melaksanakan tambah nilai pra-bayar tambahan terkumpul sebanyak minimum Ringgit Malaysia Tiga Puluh (30) kepada Nombor Mudah Alih Hotlink melalui Akaun Kwik CIMB Bank setiap bulan semasa Tempoh Promosi. Muka surat 1 daripada 3

5 3.8 Data Internet Hotlink 100MB Percuma akan dikreditkan ke dalam Akaun Pelanggan Hotlink Pelanggan Layak oleh Maxis dalam tempoh dua (2) minggu pada bulan berikutnya. 3.9 Data Internet Hotlink 100MB Percuma yang diberikan hanya sah selama lima (5) hari dari tarikh Data Internet Hotlink 100MB Percuma dikreditkan oleh Maxis ke dalam Akaun Pelanggan Hotlink Pelanggan Layak, dan selepas itu Data Internet Hotlink 100MB percuma yang tidak digunakan akan ditarik balik Pelanggan Layak hanya berhak mendapat maksimum Data Internet Hotlink 100MB sebulan di bawah Promosi ini. Sebarang penggunaan melebihi Data Internet Hotlink 100MB yang dikreditkan oleh Maxis kepada Pelanggan Layak selaras dengan Promosi ini akan dicaj oleh Maxis kepada Pelanggan Layak. SMS Hotlink & Data Internet Hotlink Percuma selepas ini akan dirujuk sebagai Manfaat Hotlink 4. Syarat-syarat Lain 4.1 Dengan menyertai Promosi, Pelanggan Layak dianggap telah membaca, memahami dan bersetuju terikat oleh Terma-terma dan Syarat-syarat yang dinyatakan di dalam ini dan bersetuju bahawa semua keputusan yang dibuat oleh Bank berkaitan dengan setiap aspek Promosi adalah muktamad dan konklusif. 4.2 Bank merizab hak dengan memberikan notis yang mencukupi untuk menggantikan Manfaat Hotlink yang ditawarkan di bawah Promosi ini dengan barangan lain yang serupa nilainya. Manfaat Hotlink tidak boleh ditukar dengan wang tunai atau kredit tidak kira jenisnya. Manfaat Hotlink di bawah Promosi tidak termasuk sebarang aksesori atau barangan yang dipaparkan dalam sebarang iklan dan/atau bahan promosi yang hanyalah bagi tujuan fotografi. 4.3 Bank tidak akan bertanggungjawab kepada mana-mana Pelanggan Layak atau mana-mana pihak atas sebarang kerugian atau kerosakan tidak kira apa sifatnya yang dialami oleh Pelanggan Layak atau mana-mana pihak (termasuk tetapi tidak terhad kepada kehilangan pendapatan, keuntungan, atau nama baik, langsung atau tidak langsung, gantirugi sampingan, berbangkit, teladan, punitif atau khas yang ditanggung oleh mana-mana pihak) yang walau bagaimanapun jua berbangkit, dengan menyertai atau tidak menyertai Promosi. 4.4 Manfaat Hotlink tidak boleh dipindahkan atau ditebus atau ditukar dengan wang tunai atau kredit tidak kira jenisnya. 4.5 Pelanggan Layak tidak boleh meminta Manfaat Hotlink diubah. 4.6 Pelanggan Layak bertanggungjawab memastikan bahawa alamat dan nombor telefon mudah alih yang diberikan dan disimpan dalam rekod Bank adalah semasa dan dikemaskinikan. 4.7 Bank merizab hak untuk membatalkan Manfaat Hotlink sekiranya nombor mudah alih Pelanggan Layak yang disimpan dalam rekod Bank adalah tidak sah dan/atau tidak dikemaskinikan. 4.8 Setakat maksimum yang dibenarkan oleh undang-undang, Bank dengan nyata mengecualikan dan menafikan sebarang representasi, jaminan atau pengindorsan, nyata atau tersirat, bertulis atau lisan, termasuk tetapi tidak terhad kepada sebarang jaminan tentang mutu, kebolehdagangan atau kesesuaian Manfaat Hotlink untuk sebarang tujuan khusus. 4.9 Bank merizab hak untuk membatalkan, menamatkan atau menggantung Promosi dengan memberikan notis yang mencukupi. Untuk mengelakkan sebarang keraguan, pembatalan, penamatan atau penggantungan Promosi oleh Bank tidak akan memberikan hak kepada Pelanggan Layak atau mana-mana orang lain pun jua untuk membuat sebarang tuntutan atau mendapat sebarang pampasan terhadap Bank atas sebarang kerugian atau kerosakan yang dialami atau ditanggung yang diakibatkan secara langsung atau tidak langsung oleh tindakan pembatalan, penamatan atau penggantungan Bank merizab hak dengan memberikan notis yang cukup, untuk mengubah (sama ada dengan menambah, memotong, memodifikasi, meminda atau sebaliknya walau bagaimanapun jua) ( Pindaan ) mana-mana Terma-terma dan Syarat-syarat di dalam ini. Makluman kepada Pelanggan Layak tentang Pindaan akan dibuat menurut budi bicara mutlak Bank melalui mana-mana satu daripada kaedah komunikasi berikut, iaitu melalui pos biasa ke alamat terakhir Pelanggan Layak yang diketahui atau dengan menampal notis tentang Pindaan di setiap cawangan Bank atau dengan menyiarkan iklan tentang Pindaan dalam satu akhbar Muka surat 2 daripada 3

6 pilihan Bank, atau melalui laman web Bank atau melalui sebarang cara makluman lain yang dipilih oleh Bank dan Pindaan akan dianggap mengikat terhadap Pelanggan Layak dari tarikh makluman Pindaan atau dari sebarang tarikh lain yang mungkin ditetapkan oleh Bank dalam makluman Terma-terma dan Syarat-syarat ini, seperti yang mungkin dipinda dari semasa ke semasa, akan mengatasi sebarang peruntukan atau representasi yang terkandung dalam sebarang bahan promosi lain yang mengiklankan Promosi Bank boleh menurut budi bicara tunggal dan mutlaknya menyingkirkan dan/atau menolak mana-mana Pelanggan Layak yang dianggapnya telah mengganggu proses atau operasi Promosi, atau bertindak memungkiri atau berpotensi memungkiri Terma-terma dan Syaratsyarat ini Manfaat Hotlink yang ditawarkan di bawah Promosi ini adalah tertakluk kepada perubahan pada bila-bila masa dan dari semasa ke semasa oleh Bank menurut budi bicara mutlaknya dan Bank akan memberikan notis tentang perubahan tersebut kepada Pelanggan Layak Sebarang dan semua keputusan yang dibuat oleh Bank berkaitan dengan setiap aspek Promosi, termasuk tetapi tidak terhad kepada hak Pelanggan Layak untuk menyertai Promosi, hak untuk mendapat Manfaat Hotlink adalah muktamad dan konklusif Sekiranya wujud sebarang ketidakselarasan atau percanggahan antara Terma-terma dan Syarat-syarat ini dan terma-terma dan syarat-syarat yang terkandung dalam sebarang bahan pengiklanan atau pemasaran atau brosur berkaitan dengan Promosi, Terma-terma dan Syarat-syarat ini akan mengatasi yang lain bagi tujuan Promosi ini Bank dan/atau Maxis tidak akan bertanggungjawab atau dipertanggungjawabkan kepada Pelanggan Layak dalam apa jua cara jika Bank dan/atau Maxis tidak dapat melaksanakan sebarang obligasinya yang ditetapkan di dalam ini jika ketidakupayaan tersebut diakibatkan secara langsung atau tidak langsung oleh sebarang bencana alam, pertikaian perusahaan, peperangan, mogok, rusuhan, atau apa-apa jua perkara di luar kawalan munasabah Bank dan/atau Maxis Terma-terma dan Syarat-syarat di dalam ini adalah tertakluk kepada penerapan sebarang undang-undang yang berkuat kuasa, garis panduan, arahan, notis, peraturan yang digubal dan/atau sebarang undang-undang bertulis lain atau yang dikeluarkan oleh Bank Negara Malaysia atau mana-mana badan lain yang mempunyai kuasa pengawasan terhadap Bank dan/atau Maxis berkaitan dengan atau yang terpakai kepada Promosi atau apa-apa perkara di dalam ini Sekiranya terdapat sebarang ketidakselarasan, konflik, kesamaran atau percanggahan antara versi Terma-terma dan Syarat-syarat ini dalam Bahasa Malaysia dan Bahasa Inggeris atau bahasa lain, versi Terma-terma dan Syarat-syarat ini dalam Bahasa Inggeris akan mengatasi yang lain. Meskipun perkara yang disebut sebelum ini, jika permintaan dibuat oleh Pelanggan Layak dan dicatat dan diakui oleh Bank dalam rekodnya bahawa versi terma-terma dan syarat-syarat dalam Bahasa Malaysia akan mengawal Akaun Kwik CIMB Bank Pelanggan Layak, maka versi terma-terma dan syarat-syarat di dalam ini dalam Bahasa Malaysia akan mengatasi yang lain Untuk maklumat, pertanyaan, maklum balas dan/atau aduan berkaitan dengan Promosi, Pelanggan Layak boleh menghubungi Customer Resolution Unit Bank di alamat, alamat e- mel, nombor telefon dan nombor faks berikut (atau di alamat, alamat e-mel, nombor telefon dan nombor faks lain yang boleh diubah oleh Bank dengan memaklumkan Pelanggan Layak): Customer Resolution Unit, Tingkat 19, Menara Bumiputra-Commerce, 11 Jalan Raja Laut, Kuala Lumpur; e-mel: Tel: ; Faks: Muka surat 3 daripada 3

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