Enterprise Collaboration Systems (ECS) ECS

Transcription

1 Enterprise Collaboration Systems ECS (ECS) Cross-functional IS that enhance communication, coordination and collaboration among the members of business teams and workgroups

2 ECS Goals Communicate: share information with each other Coordinate: coordinate individual work efforts and use of resources with each other Collaborate: work together cooperatively on joint projects and assignments

3 ECS Tools

4 Why Collaborate? Workgroups & project teams work together efficiently & effectively regardless of location Share information, Coordinate work efforts and resources Work together cooperatively.

5 General Electric Co: Committed to Enterprise Collaboration page 210 (256) Committed to Lotus tools Quickplace Quickplace-web-based work spaces Sametime (real-time online meetings) Tools streamline communication 18,000 Quickplaces for 250,000 users

6 Case 2: The Business Case for EAI EAI involves using software to connect a variety of applications into a cohesive unit Helps enterprises align systems more closely with business processes Expect to spend $200,000 - $400,000 on an EAI project EAI is costly and complex Technical staff need lots of training

7 Case Study Questions 1. Why has EAI recently become a critical part of the IT strategy at many organizations, & a highranking project of top IT executives? Use Baxter International, GE Power & Corporate Express as examples. 2. What is the major difference in the business value of the EAI projects at Baxter International, GE Power & Corporate Express? 3. What are some of the challenges in developing & implementing EAI systems? How can companies meet this challenge?

8 Functional Business Systems A variety of information systems (transaction processing, management information systems, decision support, etc.) That support the business functions of Accounting, finance, marketing, operations management & human resource management

9 Examples of Functional Business Information Systems Production Operations Manufacturing resource planning Manufacturing execution systems Process control Functional Business Systems Marketing Customer relationship management Interactive marketing Sales force automation Functional Business Systems Human Resource Management Compensation analysis Employee skills inventory Personnel requirements forecasting Order processing Inventory control Accounts receivable Accounts payable Payroll General ledger Accounting Cash management Credit management Investment management Capital budgeting Financial forecasting Finance

10 Marketing Information Systems Market Information Systems Interactive Marketing Sales Force Automation Customer Relationship Management Sales Management Market Research and Forecasting Advertising and Promotion Product Management

11 Interactive marketing Interactive marketing: A customer-focused marketing process Using the Internet, intranets & extranets To establish two-transactions Between a company & its customers or potential customers Goal: to profitably attract and keep customers who will become partners with the business in creating, purchasing & improving products & services

12 Targeted Marketing An advertising & promotion management concept that includes five targeting components

13 Targeted Marketing Components Community customize advertising to appeal to people of specific virtual communities Content advertising placed on a variety of selected websites aimed at a specific audience Context advertising placed on web pages that are relevant to the content of a product or service Demographic/Psychographic web marketing efforts aimed at specific types or classes or people Online Behavior promotion efforts tailored to each visit to a site by an individual, e.g., using cookies files

14 Internet Marketing Web Publishing

15 Sales Force Automation Outfit sales force with notebook computers, web browsers & sales contract management software Connect them to marketing websites & company intranet Goal: Increase personal productivity Speeds up capture & analysis of sales data from the field to marketing managers Gain strategic advantage

16 Manufacturing Information Systems Support the production/operations function Includes all activities concerned with planning & control of producing goods or services

17 Computer-Integrated Manufacturing

18 CIM Objectives Simplify production processes, product designs & factory organization as a vital foundation to automation & integration Automate production processes & the business functions that support them with computers, machines, and robots Integrate all production & support processes using computer networks, cross-functional business software & other information technologies

19 CIM Systems Computer-aided manufacturing (CAM) - automate the production process Manufacturing execution systems (MES) performance monitoring information systems for factory floor operations Process Control control ongoing physical processes Machine Control controls the actions of machines

20 Human Resource Management (HRM) Information systems designed to support Planning to meet the personnel needs of the business Development of employees to their full potential Control of all personnel policies & programs

21 Human Resources Systems Support Staffing Training and Development Compensation Administration Strategic Systems Human resource planning Labor force tracking Succession planning Performance appraisal planning Contract costing Salary forecasting Tactical Systems Labor cost analysis and budgeting Turnover analysis Training effectiveness Career matching Compensation effectiveness and equity analysis Benefit preference analysis Operational Systems Recruiting Workforce planning/ scheduling Skill assessment Performance evaluations Payroll control Benefits administration

22 HRM and the Internet Recruiting employees using the corporate website and commercial recruiting services Posting messages in selected Internet newsgroups Communicating with job applicants via

23 HRM & Corporate Intranets Process common HRM applications Allow HRM department to provide around-theclock services Disseminate valuable information faster than through previous company channels Collect information from employees online Allow managers & other employees to perform HRM tasks with little intervention by the HRM department Training tool

24 Employee Self-Service (ESS) Intranet applications that allow employees to View benefits Enter travel and expense reports Verify employment and salary information Update their personal information Enter data that has a time constraint to it

25 Charles Schwab & Co. Web-Based Human Resource Systems Page 221 (267) 23,000 employees access detailed HR data Intranet benefits employees searches Savings of hundreds of thousands yearly Employees use online e-forms

26 Accounting Information Systems Record & report the flow of funds through an organization Produce financial statements Forecasts of future conditions

27 Accounting Information Systems

28 Six essential Accounting Information Systems Order Processing Captures and processes customer orders and produces data for inventory control & accounts receivable Inventory Control Processes data reflecting changes in inventory & provides shipping & reorder information Accounts Receivable Records amounts owed by customers & produces customer invoices, monthly customer statements & credit management reports

29 Six essential Accounting Information Systems Accounts Payable Records purchases from, amounts owed to & payments to suppliers & produces cash management reports Payroll Records employee work and compensation data & produces paychecks & other payroll documents and reports General Ledger Consolidates data from other accounting systems & produces the periodic financial statements & reports of the business

30 Financial Management Systems Support business managers & professionals in decisions concerning The financing of a business The allocation and control of financial resources within a business

31 Financial Management System Examples

32 Important Financial Management Systems Information Systems in Finance Cash Management Investment Management Capital Budgeting Financial Planning Forecast and Manage cash position Manage shortterm and other securities Evaluate risk/return of capital expenditures Forecast financial performance and financing needs

33 Case 3: Improving Supply-Chain Results Supply chains are a kludge of systems including Internally: manufacturing, warehousing, inventory control, planning, shipping & logistics Relationships with suppliers and partners Increasing dependence on the input of customers Companies are replacing this kludge with state-ofthe-art software Two major software types: Supply-chain execution Supply-chain planning

34 Case Study Questions 1. What is the business value of SCM systems for Brunswick and Whirlpool? 2. Does the business value of SCM depend upon what type of business a company is in? Explain. 3. How does Brunswick s approach to SCM differ from that of Whirlpool s? Is one approach superior to all others? Why or why not?

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