Community Development and Training Centre Semester IT 245 Management Information Systems

Save this PDF as:
Size: px
Start display at page:

Download "Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems"

Transcription

1 Community Development and Training Centre Semester IT 245 Management Information Systems Chapter 4 Electronic E-Business System Cross-Functional E-Business Applications. Major E-business applications and their interrelationships are summarized in the E-business application architecture (Diagram below). Many E-business applications are integrated into cross-functional enterprise application clusters like enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM), which also reengineers the business processes involved. Thus, ERP integrates and automates many of the business processes within the manufacturing, logistics, distribution, accounting, finance, and human resources functions of a business. CRM integrates and automates many of the customer serving processes in sales, marketing, and product services that interact with a company's customers, while SCM reengineers and automates many traditional supply chain processes. The E-business application architecture presents an overview of E-Business applications and their interrelationships within an E-Business enterprise. In addition, these clusters themselves are being interconnected with enterprise application integration (EAI) software so that the business users of these applications can easily access all the information resources they need to support the needs of customers and the management of an E-business enterprise. Refer to Figures 4.4, 4.6, 4.7 and 4.8 for summary views of the E-business application in EAI, ERP, CRM, and SCM systems. 1

2 Figure 4.4 The major application components of enterprise resource planning demonstrate approach f ERP systems Figure 4.6 The major application clusters in customer relationship management Figure 4.7 Enterprise application integration software interconnects front-office and back-office applications clusters like customer relationship management and enterprise resource planning. Figure 4.8 Internet technologies and supply chain management software can help companies reengineer and integrate the functional processes in the supply chain life cycle. Online Transaction Processing: Online transaction processing system play a vital role in E- commerce. Transaction processing involves the basic activities of (1) data entry, (2) transaction processing, (3) database maintenance, (4) document and report generation, and (5) inquiry processing. Many firms are using the Internet, intranets, extranets, and other networks for online transaction processing to provide superior service to their customers and suppliers. See Figure

3 Figure 4.11 The transaction processing cycle. Note that transaction processing systems use a five stage cycle of data entry, transaction processing, database maintenance, document and report generation and inquiry processing activities. Functional Business Systems: Functional business information systems support the business functions of marketing, production/operations, accounting, finance, and human resource management through a variety of E-business operational and management information systems summarized in Figure Figure 4.13 Examples of functional business information system. Note how they support the major functional areas of business. Marketing: Marketing information systems, support traditional and E-commerce processes and management of the marketing function. Major types of marketing information systems include interactive marketing at E-commerce websites, sales force automation, customer relationship management, sales management, product management, targeted marketing, advertising and promotion, and market research. Thus, marketing information systems assist marketing managers in electronic commerce product development and customer relationship decisions, as well as in planning advertising and sales promotion strategies and developing the E-commerce potential of new and present products, and new channels of distribution. Manufacturing : Computer-based manufacturing information systems help a company achieve 3

4 computer integrated manufacturing (CIM), and thus simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. For example, computer-aided design using collaborative manufacturing networks helps engineers collaborate on the design of new products and processes. Then manufacturing resource planning systems help plan the types of resources needed in the production process. Finally, manufacturing execution systems monitor and control the manufacture of products on the factory floor through shop floor scheduling and control systems, controlling a physical process (process control), a machine tool (numerical control), or machines with some humanlike work capabilities (robotics). Human Resource Management : Human resource information systems support human resource management in organizations. They include information systems for staffing the organization, training and development and compensation administration. HRM websites on the Internet or corporate intranets have become important tools for providing HR services to present and prospective employees. Accounting and Finance : Accounting information systems record, report, and analyze business transactions and events for the management of the business enterprise. Examples of common accounting information systems include order processing, inventory control, accounts receivable, accounts payable, payroll, and general ledger systems. Information systems in finance support financial managers in decisions regarding the financing of a business and the allocation of financial resources within a business. Financial information systems include cash management, online investment management, capital budgeting, and financial forecasting and planning. Key Terms and Concepts These are the key terms and concepts of this chapter. 1. Accounting systems 2. Accounts payable 3. Accounts receivable 4. Batch processing 5. Collaborative manufacturing networks 6. Computer-aided manufacturing 7. Computer-integrated manufacturing 8. Cross-functional enterprise systems 9. Customer relationship management 10. E-business a. Application architecture 11. Enterprise application integration 12. Enterprise resource planning 13. Financial management systems 14. Functional business systems 15. General ledger 16. Human resource systems 17. Interactive marketing 18. Inventory control 19. Machine control 20. Manufacturing execution systems 21. Manufacturing systems 22. Marketing systems 23. Online accounting systems 24. Online HRM systems 25. Online investment systems 26. Online transaction processing systems 27. Order processing 28. Payroll 29. Process control 30. Real-time processing 31. Robotics 32. Sales force automation 33. Supply chain 34. Supply chain management 35. Targeted marketing 36. Transaction processing cycle 4

5 Review Quiz Match one of the key terms and concepts listed previously with one of the brief examples or definitions that follow. Try to find the best fit for the answers that seem to fit more than one term or concept. Defend your choices. 1. Using the Internet and other networks for Ecommerce, collaboration, and business processes. 2. Information systems that cross the boundaries of the functional areas of a business in order to integrate and automate business processes. 3. Information systems that support marketing, production, accounting, finance, and human resource management. 4. E-business applications can be grouped into clusters of cross-functional enterprise applications. 5. Software that interconnects enterprise application clusters. 6. A cross-functional enterprise application that integrates and automates key back-office processes. 7. Information systems for customer relationship management, sales management, and promotion management. 8. Collaborating interactively with customers in creating, purchasing, servicing, and improving products and services. 9. Using mobile computing networks to support salespeople in the field. 10. A cross-functional enterprise system that integrates and automates many customer serving processes. 11. Information systems that support manufacturing operations and management. 12. A conceptual framework for simplifying and integrating all aspects of manufacturing automation. 13. Using computers in a variety of ways to help manufacture products. 14. Engineers and other specialists use the Internet and other networks to participate in product or process design. 15. Using computers to operate a petroleum refinery. 16. Using computers to help operate machine tools. 17. Computerized devices with work capabilities that enable them to take over some production activities from human workers. 18. Information systems to support staffing, training and development, and compensation administration. 19. Using the Internet for recruitment and job hunting is an example. 20. Accomplishes legal and historical record-keeping and gathers information for the planning and control of business operations. 21. An example is using the Internet and extranets to do accounts receivable and accounts payable activities. 22. Handles sales orders from customers. 23. Keeps track of items in stock. 24. Keeps track of amounts owed by customers. 25. Keeps track of purchases from suppliers. 26. Produces employee paychecks. 27. Produces the financial statements of a firm. 28. Information systems for cash management, investment management, capital budgeting, and 5

6 financial forecasting. 29. Using the Internet and other networks for investment research and trading. 30. Performance monitoring and control systems for factory floor operations. 31. Customizing advertising and promotion methods to fit their intended audience. 32. Data entry, transaction processing, database maintenance, document and report generation, and inquiry processing. 33. Collecting and periodically processing transaction data. 34. Processing transaction data immediately after they are captured. 35. Systems that immediately capture and process transaction data and update corporate databases. 36. A network of business relationships between a business that produces a product or service and business partners involved in the processes that are required. 37. Integrates the management functions involved in promoting efficient and effective supply chain processes. Discussion Questions 1. How is E-business "redefining old business models, with the aid of technology, to maximize customer value"? 2. Why is there a trend toward cross-functional integrated enterprise systems in business? 3. What are the benefits and limitations of interactive marketing for a business? 4. Refer to the Real World Case on Siebel Systems and Telstra in the chapter. How could CRM or other E-business systems help a company build customer value and loyalty? Give an example to illustrate your answer. 5. How do you think sales force automation affects salesperson productivity, marketing management, and competitive advantage? 6. How can Internet technologies be involved in improving a process in one of the functions of business? Choose one example and evaluate its business value. 7. How can Internet technologies improve customer relationships and service for a business? 8. Refer to the Real World Cases on Alcoa and Cisco Systems and Solectron and Others in the chapter. What can the companies involved do in the future to avoid the problems revealed in the Solectron case? 9. Do you agree that "ERP is the backbone of E-business"? Why or why not? 10. What is the role and business value of using Internet technologies in supply chain management 6

7 7

Enterprise Applications

Enterprise Applications Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management

More information

E-Business: How Businesses Use Information Systems

E-Business: How Businesses Use Information Systems Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets

More information

Transaction Processing, Functional Applications & Integration

Transaction Processing, Functional Applications & Integration Chapter 9 Transaction Processing, Functional Applications & Integration Information Technology For Management 6 th Edition Turban, Leidner, McLean, Wetherbe Based on lecture slides by L. Beaubien, Providence

More information

E-Business: Use of Information Systems

E-Business: Use of Information Systems E-Business: Use of Information Systems Reading: Laudon & Laudon chapter 2 Additional Reading: Brien & Marakas chapter 1 COMP 5131 1 Outline Components of Business Business Process Managing Business and

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 2006 by Prentice Hall OBJECTIVES Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the

More information

Session 13 Enterprise Systems Copyright 2005 Thomas Malone

Session 13 Enterprise Systems Copyright 2005 Thomas Malone 15.561 Information Technology Essentials Session 13 Enterprise Systems Copyright 2005 Thomas Malone Outline Overview of major IT applications Examples of enterprise systems Enterprise Resource Planning

More information

Concepts in Enterprise Resource Planning. 2 nd Edition. Business Functions, Processes, and Data Requirements

Concepts in Enterprise Resource Planning. 2 nd Edition. Business Functions, Processes, and Data Requirements Concepts in Enterprise Resource Planning 2 nd Edition Business Functions, Processes, and Data Requirements Chapter Objectives Name a business's main areas of operation. Differentiate a business process

More information

Enterprise Resource Planning Concepts & Approaches

Enterprise Resource Planning Concepts & Approaches Enterprise Resource Planning Concepts & Approaches Christoph Hartmann SMESA Team Christoph Hartmann - Enterprise Resource Planning 1 Agenda Introduction Definition Business Integration Challenges ERP Modules

More information

Enterprise Resource Planning. Dr. Chawalit Jeenanunta

Enterprise Resource Planning. Dr. Chawalit Jeenanunta Enterprise Resource Planning Dr. Chawalit Jeenanunta Chapter Objectives Name a business's main areas of operation. Differentiate a business process from a business function. Identify the kinds of data

More information

Lecture-2-The Strategic Role of Information Systems

Lecture-2-The Strategic Role of Information Systems Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between

More information

ENTERPRISE APPLICATIONS

ENTERPRISE APPLICATIONS CHAPTER EIGHT ENTERPRISE APPLICATIONS Business Communications 2011 The McGraw-Hill Companies, All Rights Reserved 2 CHAPTER OVERVIEW SECTION 8.1 Enterprise Systems and Supply Chain Management Building

More information

Global E-Business and Collaboration

Global E-Business and Collaboration Chapter 2 Global E-Business and Collaboration 2.1 Copyright 2011 Pearson Education, Inc. STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role

More information

Introduction to Management Information Systems

Introduction to Management Information Systems IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,

More information

BUS 516 Computer Information Systems. Global E-business and Collaboration

BUS 516 Computer Information Systems. Global E-business and Collaboration BUS 516 Computer Information Systems Global E-business and Collaboration Business Functions Business Processes Collection of activities required to produce a product or service These activities are supported

More information

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems

More information

1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012

1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012 1. Global E Business and Collaboration Lecture 2 TIM 50 Autumn 2012 Objective of the Learning The Major Feature of Business Systems Performance of Business Organization Levels of Business management The

More information

Management Information Systems

Management Information Systems Faculty of Foundry Engineering Virtotechnology Management Information Systems Classification, elements, and evolution Agenda Information Systems (IS) IS introduction Classification Integrated IS 2 Information

More information

your company more productive and profitable.

your company more productive and profitable. Sage MAS 500 ERP is a highly reliable, robust, and integrated series of business applications delivering a complete business management solution that s flexible, scalable and fullfeatured offering key

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

What are the systems to implement for Public Sector?

What are the systems to implement for Public Sector? 1- GOVERNMENTAL SECTOR DEPARTMENT With the introduction of many new ERP companies in the region, the specialization in vertical sectors is becoming a necessity. With our experience in automating government

More information

6 POM 3322 and 3333 15 Electives from upper division POM courses 3 Upper-division business elective

6 POM 3322 and 3333 15 Electives from upper division POM courses 3 Upper-division business elective THE PRODUCTION/OPERATIONS MANAGEMENT MAJOR Department of Information and Decision Sciences College of Business Administration The University of Texas at El Paso Production/operations management (POM) refers

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses

More information

Global E-Business: How Businesses Use Information Systems

Global E-Business: How Businesses Use Information Systems Introduction to Information Management IIM, NCKU Learning Objectives (2/2) Global E-Business: How Businesses Use Information Systems Explain the difference between e-business, e- commerce, and e-government.

More information

Functional Area Systems Lecture 5

Functional Area Systems Lecture 5 ACS-1803 Introduction to Information Systems Instructor: David Tenjo Functional Area Systems Lecture 5 1 1. ACCOUNTING TRANSACTION SYSTEMS 2 1 Business Transaction Cycles 3 Business Transaction Cycles

More information

E-Business, E-Commerce, and Information Systems

E-Business, E-Commerce, and Information Systems E-Business, E-Commerce, and Information Systems Databases & The Digital Economy E-Business & E-Commerce There was a difference between the Old Economy and the New Economy The first consisted of traditional

More information

Global E-business and Collaboration

Global E-business and Collaboration Global E-business and Collaboration Content Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management

More information

Interorganizational Systems, ERPs and CRM

Interorganizational Systems, ERPs and CRM Interorganizational Systems, ERPs and CRM Athens University of Economics and Business Department of Management Science and Technology ISTLab/ Wireless Research Center George M. Giaglis giaglis@aueb.gr

More information

Process ERP Software Selection RFP Template

Process ERP Software Selection RFP Template Process ERP Software Selection RFP Template KB Description: Goal: The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources

More information

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6 ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using

More information

Alexander Nikov. 2. Information systems and business processes. Learning objectives

Alexander Nikov. 2. Information systems and business processes. Learning objectives INFO 1500 Introduction to IT Fundamentals 2. Information systems and business processes Learning objectives Define and describe business processes and their relationship to information systems. Evaluate

More information

Enterprise Systems: From Supply Chains to ERP to CRM

Enterprise Systems: From Supply Chains to ERP to CRM Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic

More information

Information systems for management ดร. สล ล บ ญพราหมณ 2558

Information systems for management ดร. สล ล บ ญพราหมณ 2558 1 Information systems for management ดร. สล ล บ ญพราหมณ 2558 2...ความสว สด ของข าพเจ าจะเก ดข นได ก ด วยบ านเม องของเราม ความเจร ญม นคงเป นปกต ส ข ความเจร ญม นคงท งน นจะส าเร จ ผลเป นจร งไปได ก ด วยท กคนท

More information

Introduction to Information Management IIM, NCKU. Enterprise Systems

Introduction to Information Management IIM, NCKU. Enterprise Systems Introduction to Information Management IIM, NCKU Enterprise Systems Aka enterprise resource planning (ERP) systems Suite of integrated software modules and a common central database Collects data from

More information

Chapter. Enterprise Business Systems

Chapter. Enterprise Business Systems Chapter 4 Enterprise Business Systems Learning Objectives Identify and give examples to illustrate the following aspects of customer relationship. Business processes supported Customer and business value

More information

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online

More information

A Foundation for Understanding Enterprise Resource Planning Systems

A Foundation for Understanding Enterprise Resource Planning Systems A Foundation for Understanding Enterprise Resource Planning Systems Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations Understand the business

More information

Sage MAS 90 and 200. Extended Enterprise Suite S

Sage MAS 90 and 200. Extended Enterprise Suite S Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter

More information

1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304

1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM

More information

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved.

Chapter. Developing Business / IT Strategies. Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 6 Developing Business / IT Strategies McGraw-Hill/Irwin Copyright 2008, The McGraw-Hill Companies, Inc. All rights reserved. 2-2 Learning Objectives Discuss the role of planning in the business

More information

C H A P T E R. Accounting Systems. Financial Accounting 14e. human/istock/360/getty Images. Warren Reeve Duchac

C H A P T E R. Accounting Systems. Financial Accounting 14e. human/istock/360/getty Images. Warren Reeve Duchac C H A P T E R 5 Accounting Systems Financial Accounting 14e Warren Reeve Duchac human/istock/360/getty Images Basic Accounting Systems (slide 1 of 2) An accounting system is the methods and procedures

More information

8 Enterprise Business Systems

8 Enterprise Business Systems 8 Enterprise Business Systems I. CHAPTER OVERVIEW Foundation Concepts: Enterprise e-business Systems outlines the goals and components of customer relationship management, enterprise resource planning,

More information

Supply Chain Technology Foundations

Supply Chain Technology Foundations Supply Chain Technology Foundations The implementation of information technology has become an absolute requirement for success in today s business environment. The application of integrative information

More information

ACCT341, Chapter 15 Accounting Software

ACCT341, Chapter 15 Accounting Software ACCT341, Chapter 15 Accounting Software Introduction Accounting software Early decades primarily processed bookkeeping transactions Today it has become much more of a mgmt tool customizes financial reports

More information

Production and Operations Management

Production and Operations Management Production and Operations Management Norman Gaither Greg Frazier 1996 Wadsworth Publishing Company Chapter 1 Production and Operations Management (POM): An Introduction Overview Introduction Factors Affecting

More information

n For next time q Read Cisco Case n Hwk 2 due by start of class Tuesday n On ecommons q Database Assignment 1 posted

n For next time q Read Cisco Case n Hwk 2 due by start of class Tuesday n On ecommons q Database Assignment 1 posted Class Announcements TIM 50 - Business Information Systems Lecture 5 UC Santa Cruz, Ram Akella October 8, 2015 For next time q Read Cisco Case Hwk 2 due by start of class Tuesday On ecommons q Laudon and

More information

Computer Integrated Manufacturing CIM A T I L I M U N I V E R S I T Y

Computer Integrated Manufacturing CIM A T I L I M U N I V E R S I T Y MFGE 404 Computer Integrated Manufacturing CIM A T I L I M U N I V E R S I T Y Manufacturing Engineering Department Lecture 1 - Introduction Dr. Saleh AMAITIK Fall 2005/2006 Production Systems Production

More information

Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION

Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business Management

More information

Online Chapter A The Role of the Systems Analyst

Online Chapter A The Role of the Systems Analyst Systems Analysis and Design in a Changing World, sixth edition A-1 Online Chapter A The Role of the Systems Analyst Table of Contents Chapter Overview Learning Objectives Why read this chapter? This chapter

More information

TIM 50 - Business Information Systems

TIM 50 - Business Information Systems TIM 50 - Business Information Systems Lecture 5 UC Santa Cruz, Ram Akella October 8, 2015 Class Announcements n For next time q Read Cisco Case n n Hwk 2 due by start of class Tuesday On ecommons q Laudon

More information

AN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST. Lecture 1. 21.10.2014, Tuesday

AN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST. Lecture 1. 21.10.2014, Tuesday AN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST Lecture 1 21.10.2014, Tuesday 2 A Series of Lectures 1.The Role of the Systems 2.Project Planning and Project Management

More information

Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer

Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer Chapter 4 Global Supply Chain Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010 Learning Objectives Describe the structure of supply chains Describe the bullwhip

More information

Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations

Fundamentals of Information Systems, Fifth Edition. Chapter 1 An Introduction to Information Systems in Organizations Fundamentals of Information Systems, Fifth Edition Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to

More information

Introduction to Sage ERP X3 v7

Introduction to Sage ERP X3 v7 v7 1 2 3 4 5 6 7 Usability Mobility Control Intelligence Responsiveness Profitability Expansion Intuitive design, Web user interface Mobile access from any device Comprehensive functionality, end-to-end

More information

THE USE OF THE ERP-CRM-CIM SYSTEMS WITHIN THE MASTER S DEGREE PROGRAMMES

THE USE OF THE ERP-CRM-CIM SYSTEMS WITHIN THE MASTER S DEGREE PROGRAMMES THE USE OF THE ERP-CRM-CIM SYSTEMS WITHIN THE MASTER S DEGREE PROGRAMMES Virgil Chichernea, Phd,vchichernea@rau.ro Romanian American University, Bucharest Abstract: This paper proposes a conceptual framework

More information

Chapter: 1. Enterprise Resource Planning

Chapter: 1. Enterprise Resource Planning Chapter: 1 Enterprise Resource Planning Introduction Enterprise Resource Planning is the latest high end solution, information technology has lent to business application. The ERP solutions seek to streamline

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CII Institute of Logistics

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CII Institute of Logistics CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CII Institute of Logistics Session map Session1 Session 2 Introduction The new focus on customer loyalty CRM and Business Intelligence CRM Marketing initiatives Session

More information

Unifi Technology Group & Software Toolbox, Inc. Executive Summary. Building the Infrastructure for emanufacturing

Unifi Technology Group & Software Toolbox, Inc. Executive Summary. Building the Infrastructure for emanufacturing Unifi Technology Group & Software Toolbox, Inc. Executive Summary Building the Infrastructure for emanufacturing Building the Infrastructure for emanufacturing The term emanufacturing has emerged over

More information

Department of Management

Department of Management Department of Management Course Student Learning Outcomes (ITM and MGMT) ITM 1270: Fundamentals of Information Systems and Applications Upon successful completion of the course, a student will be able

More information

Epicor Vantage GLOBAL ENTERPRISE RESOURCE PLANNING

Epicor Vantage GLOBAL ENTERPRISE RESOURCE PLANNING Epicor Vantage GLOBAL ENTERPRISE RESOURCE PLANNING EPICOR VANTAGE Next Generation Manufacturing Software Epicor Software Corporation understands that you, like manufacturers worldwide, must identify, consider

More information

ACCOUNTING INFORMATION SYSTEMS

ACCOUNTING INFORMATION SYSTEMS ACCOUNTING INFORMATION SYSTEMS Controls and Processes SECOND EDITION LESLIE TURIHIER WILEY MODULE 1 Introduction to AIS INTRODUCTION Defines business processes, AIS, and all foundational concepts.

More information

Managing Information Technology 6 th Edition

Managing Information Technology 6 th Edition Managing Information Technology 6 th Edition CHAPTER 6 ENTERPRISE SYSTEMS Copyright 2009 Pearson Education, Inc. Publishing as Prentice Hall 1 APPLICATION AREAS Interorganizational systems Systems that

More information

SAGE ACCPAC ARCHITECTURE

SAGE ACCPAC ARCHITECTURE Sage Accpac ERP offers the freedom of choice, seamless integration, high performance, and reliability that forwardthinking companies rely on to increase profitability and gain competitive advantage. World-Class

More information

Course Description Bachelor in Management Information Systems

Course Description Bachelor in Management Information Systems Course Description Bachelor in Management Information Systems 1605215 Principles of Management Information Systems (3 credit hours) Introducing the essentials of Management Information Systems (MIS), providing

More information

Enabling clients Realise their goals

Enabling clients Realise their goals Enabling clients Realise their goals TechGroup KR Microsoft Dynamics Practice About KR MS Dynamics Practice KR Technologies, USA based company, Founded in 2001, it is headquartered in Rockville, Maryland

More information

Global Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit

Global Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit Global Enterprise Business Platform Interactive, Intelligent with Controls to Ensure Profit Sales and Sales Force Customer Relationship Supply Chain Stores & Purchase Production Product Data Scheduling

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 9.1 2007 by Prentice Hall LEARNING OBJECTIVES Demonstrate how enterprise systems achieve operational excellence

More information

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT 3-02-70 INFORMATION MANAGEMENT: STRATEGY, SYSTEMS, AND TECHNOLOGIES CUSTOMER RELATIONSHIP MANAGEMENT Ken Liang and Houston H. Carr INSIDE Customer Relationship Management; Information Technology and CRM;

More information

HERE S HOW APLICOR 3C HELPS GROWING COMPANIES CASE FOR ROI

HERE S HOW APLICOR 3C HELPS GROWING COMPANIES CASE FOR ROI Aplicor assumes no liability with respect to the use of the information contained herein which is provided as is and there are no warranties of any kind provided by Aplicor with respect to this document.

More information

CHAPTER 12: INFORMATION SYSTEMS IN BUSINESS

CHAPTER 12: INFORMATION SYSTEMS IN BUSINESS CHAPTER 12: INFORMATION SYSTEMS IN BUSINESS Multiple Choice: 1. A computer system performs all of the following basic functions EXCEPT: A. output. B. input. C. acquisition. D. processing. Answer: C Reference:

More information

Do You Need ERP? The Magnum Group Technical Publications Division

Do You Need ERP? The Magnum Group Technical Publications Division Do You Need ERP? A Cost-Benefit Analysis of ERP with Respect to Small and Medium Business Enterprises Compiled by the Database Services Division of The Magnum Group What is ERP? Today s business scenario

More information

HR Cycle & Production Cycle

HR Cycle & Production Cycle HR Cycle & Production Cycle Topik Bahasan Human Resource Cycle Production Cycle Sumber Materi Romney / Steinbart, Accounting Information Systems, 9th Edition ch.11-12, Prentice Hall The Human Resources

More information

IJREAS Volume 2, Issue 2 (February 2012) ISSN: 2249-3905 AN EFFECTIVE APPROACH OF ERP-BASED HR MODULE FOR ACADEMIC INSTITUTE ABSTRACT

IJREAS Volume 2, Issue 2 (February 2012) ISSN: 2249-3905 AN EFFECTIVE APPROACH OF ERP-BASED HR MODULE FOR ACADEMIC INSTITUTE ABSTRACT AN EFFECTIVE APPROACH OF ERP-BASED HR MODULE FOR ACADEMIC INSTITUTE Pankaj K. Bharne* V. S. Gulhane** ABSTRACT With the computerization of business, the HR Module in ERP has a set of rich features and

More information

Enterprise resource planning for not-for-profits: Aligning people, processes and technology across your organization

Enterprise resource planning for not-for-profits: Aligning people, processes and technology across your organization Enterprise resource planning for not-for-profits: Aligning people, processes and technology across your organization Prepared by: Charles J. Riess, Senior Director, MBA, epmt, McGladrey LLP 212.372.1222,

More information

mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT

mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT mysap ERP: YOUR INDUSTRY. YOUR BUSINESS. YOUR FUTURE. mysap ERP is the world s most complete solution to support the foundation of your business, enabling adaptive

More information

How the New Mobile Supply Chain CONTENTS. Impacts Field Sales and Field Service

How the New Mobile Supply Chain CONTENTS. Impacts Field Sales and Field Service How the New Mobile Supply Chain Impacts Field Sales and Field Service CONTENTS WHAT ARE SOME OF THE WAYS MOBILITY IS CHANGING THE PARADIGM IN FIELD SERVICE? WHAT ABOUT FIELD SALES AND SALES FORCE MOBILIZATION?

More information

Introduction to Supply Chain Management Technologies

Introduction to Supply Chain Management Technologies Introduction to Supply Chain Management Technologies Second Edition David Frederick Ross CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup,

More information

TRAVERSE Manufacturing

TRAVERSE Manufacturing Manufacturing TRAVERSE Manufacturing from Open Systems, Inc. is the perfect solution for smaller growing to larger progressive manufacturers Managing profitability, cost control, inventory control, purchasing

More information

PG CERTIFICATE IN INFORMATION TECHNOLOGY MANAGEMENT (CASME&T)

PG CERTIFICATE IN INFORMATION TECHNOLOGY MANAGEMENT (CASME&T) Program Duration: 6 Months (The admission for this course is valid for 1 year only) Eligibility: Graduate of any University plus 3 years of relevant managerial or professional work experience or 3 years

More information

Chapter 14! Enterprise Computing!

Chapter 14! Enterprise Computing! Chapter 14 Enterprise Computing Enterprise computing involves the use of computers in networks, such as LANs and WANs, or a series of interconnected networks that encompass a variety of different operating

More information

UNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management.

UNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management. PRODUCTION AND OPERATIONS MANAGEMENT PURCHASING MANAGEMENT SUPPLY CHAIN MANAGEMENT ADVANCED PRODUCTION MANAGEMENT INTEGRATED MATERIALS MANAGEMENT INDUSTRIAL SAFETY WORLD CLASS MANUFACTURING PRODUCTIVITY

More information

1.3 ERP System Evolution

1.3 ERP System Evolution 1.3 ERP System Evolution Learning Objectives State the purpose of enterprise resource planning (ERP) systems List the challenges facing the industry List the development stages of the manufacturing planning

More information

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success 1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement

More information

Info Net LAMAR SOFTWARE, INC. Enterprise Resource Planning. www.lamarsoftware.com. Efficiency. Productivity. Flexibility

Info Net LAMAR SOFTWARE, INC. Enterprise Resource Planning. www.lamarsoftware.com. Efficiency. Productivity. Flexibility Efficiency LAMAR SOFTWARE, INC. Productivity Flexibility Connect your suppliers, vendors and business partners in real-time over the Internet with LAMAR Software s proven web-enabled ERP suite. Info Net

More information

Materials Management Information Systems: Perspective

Materials Management Information Systems: Perspective Materials Management Information Systems: Perspective Datapro Summary Gartner Group, December 2000 Business-to-business (B2B) e-commerce is transforming the way care delivery organizations manage the procurement

More information

CHAPTER 11. Customer Relationship Management and Supply Chain Management

CHAPTER 11. Customer Relationship Management and Supply Chain Management CHAPTER 11 Customer Relationship Management and Supply Chain Management CHAPTER OUTLINE 11.1 Defining Customer Relationship Management 11.2 Operational Customer Relationship Management Systems 11.3 Analytical

More information

Chapter 2 Global E-Business and Collaboration

Chapter 2 Global E-Business and Collaboration 1 Chapter 2 Global E-Business and Collaboration LEARNING TRACK 1: SYSTEMS FROM A FUNCTIONAL PERSPECTIVE We will start by describing systems using a functional perspective because this is the most straightforward

More information

Information Technology Support System of Supply Chain Management

Information Technology Support System of Supply Chain Management Proceedings of the 11th WSEAS International Conference on APPLIED MATHEMATICS, Dallas, Texas, USA, March 22-24, 2007 138 Information Technology Support System of Supply Chain Management HUA JIANG,JING

More information

ERP Response to E-Business Challenges. Peoplesoft Case

ERP Response to E-Business Challenges. Peoplesoft Case 50 ERP Response to E-Business Challenges. Peoplesoft Case Senior lect. Doina FOTACHE, PhD., Senior lect. Luminita FÎNARU, PhD. Department of Informatics, Al. I Cuza University, Iasi ERP is becoming the

More information

IFS SRM. Supplier Relationship Management. Kim Franzen Holmqvist, Senior Business Consultant, IFS Scandinavia kim.franzen@ifsworld.

IFS SRM. Supplier Relationship Management. Kim Franzen Holmqvist, Senior Business Consultant, IFS Scandinavia kim.franzen@ifsworld. www.ifsworld.com IFS SRM Supplier Relationship Management Kim Franzen Holmqvist, Senior Business Consultant, IFS Scandinavia kim.franzen@ifsworld.com 2011 IFS IFS SUPPLIER RELATIONSHIP WHAT IS SRM? SRM

More information

SHOP. Industrial IT solutions for the press shop

SHOP. Industrial IT solutions for the press shop Industries PRESS SHOP Industrial IT solutions for the press shop David Mayoral Globalization of the world s markets is challenging the traditional limits of manufacturing efficiency. The competitive advantage

More information

United Computer Group, Inc. Enterprise Management Software Questionnaire

United Computer Group, Inc. Enterprise Management Software Questionnaire United Computer Group, Inc. Enterprise Management Software Questionnaire Please fill out completely and return to ems@ucgrp.com Company Information Date: Company Company Address: Primary Business: Annual

More information

Jon Wesoky is currently Regional Director of Supply Chain Management Practice at Resources Global Professionals. In that role, he supports clients on

Jon Wesoky is currently Regional Director of Supply Chain Management Practice at Resources Global Professionals. In that role, he supports clients on Jon Wesoky is currently Regional Director of Supply Chain Management Practice at Resources Global Professionals. In that role, he supports clients on scoping and providing teams to execute on strategic

More information

2 INFORMATION TECHNOLOGIES IN

2 INFORMATION TECHNOLOGIES IN 2 INFORMATION TECHNOLOGIES IN THE MODERN ORGANIZATION CHAPTER PREVIEW Now that you are acquainted with how business is done at the beginning of the twenty-first century and the supporting role of IT in

More information

Running your business does not have to be complicated

Running your business does not have to be complicated Sage X3 for Retail Sage for Retail Adopt a faster, simpler, more flexible business and retail management solution with full CRM and HRM capabilities all rolled into one. With Sage X3, you are choosing

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

VanraSoft Technologies

VanraSoft Technologies VanraSoft Technologies 3 rd Floor, Plot No-5, Nishal Bhvan, Nageshwar Temple Road, Near IT Park, Loksewa Nagar, Nagpur (M.H.) INDIA 440022 Mobile : +91-90750-10963 Email : info@vanrasoft.com www.vanrasoft.com

More information

ANNA UNIVERSITY :: CHENNAI - 25 TIME TABLE

ANNA UNIVERSITY :: CHENNAI - 25 TIME TABLE POST GRADUATE DIPLOMA IN ANIMATION AND MULTIMEDIA 132403 : Multimedia and Web Designing 132401 : 3D Graphics 132402 : Art of Maya 131804 : Computer Graphics and Multimedia 132404 : Virtual Reality Technology

More information

Supply Chain Management & ERP

Supply Chain Management & ERP 1 Case: How Dell Reengineered its Supply Chain Supply Chain Management & ERP Problem: Dell pioneered the mail order approach to selling PCs In 1993, Compaq cuts prices to drive Dell out of the market.

More information

Chapter 7. Special Journals and Subsidiary Ledgers

Chapter 7. Special Journals and Subsidiary Ledgers 1 Chapter 7 Special Journals and Subsidiary Ledgers 2 Learning objectives 1. Explain the purpose of special journals 2. Explain the purpose of control accounts and subsidiary ledgers 3. Journalize transactions

More information

ID: 5860369. Microsoft Certified Professional Transcript. Microsoft Certification Status. Microsoft Certified Trainer Certification History

ID: 5860369. Microsoft Certified Professional Transcript. Microsoft Certification Status. Microsoft Certified Trainer Certification History Last Activity Recorded: December 13, 2010 Microsoft Certification SLAWOMIR BIDZINSKI BISKUPICKA 42 BRWINOW 05840 PL Slawomir.Bidzinski@activityauditors.pl Microsoft Certification Status Credential Microsoft

More information