1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304

Size: px
Start display at page:

Download "1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304"

Transcription

1 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM focuses on a few key parties and processes. Diff: 2 Page Ref: 304 3) SCM stands for Supply Change Management. Diff: 1 Page Ref: 305 4) SCM integrates supply and demand management within and across companies. Diff: 1 Page Ref: 305 5) SCM is an outgrowth of Porter's concept of the "value chain." Diff: 2 Page Ref: 305 6) Supply chain processes can be divided into primary and tertiary activities. Diff: 2 Page Ref: 305 7) A company's supply chain strategy and its competitive strategy must be aligned in order for the company to be successful. Diff: 2 Page Ref: 305 8) The supply chain has minimal impact on the firm's value chain. Diff: 2 Page Ref: 305 9) As companies work to focus on core competencies and become more flexible, they have reduced their ownership of raw material sources and distribution channels. Diff: 3 Page Ref: ) Traditionally different departments such as marketing, purchasing, and manufacturing all shared the same objectives and worked together. Diff: 2 Page Ref: 306 1

2 11) There is basically only one general type of supply chain. Diff: 2 Page Ref: ) The inventory system is one of the key drivers of supply chain performance. Diff: 2 Page Ref: ) The two main types of facilities are functional sites and storage sites. Diff: 2 Page Ref: ) In general, increasing the number of facilities increases the total transportation cost. Diff: 3 Page Ref: ) Maintaining a large inventory generally increases the likelihood of a stock out for that product. Diff: 2 Page Ref: ) The service industry has no finished goods inventory. Diff: 1 Page Ref: ) The type of transportation used by a company will help to determine the location of facilities in the supply chain. Diff: 2 Page Ref: ) Information is not a major driver of supply chain effectiveness because it does not have a physical presence. Diff: 2 Page Ref: ) Supply chains exist in both service and manufacturing organizations. Diff: 2 Page Ref: ) Labor utilization is one of the three types of flows in a typical supply chain. Diff: 3 Page Ref: ) Many companies are now using the Internet as part of their SCM solution. Diff: 1 Page Ref: 310 2

3 22) In SCM software, planning applications are used to track the physical status of goods. Diff: 2 Page Ref: ) Procurement is the B2C purchase and sale of supplies and services. Diff: 2 Page Ref: ) Warehousing and inventory control functions are being increasingly outsourced to logistics partners. Diff: 3 Page Ref: ) The order fulfillment process produces and supplies products to the distribution channels based on past forecasts or POS data. Diff: 3 Page Ref: ) In the retail industry, product returns are a big issue and must be included in the management of the supply chain. Diff: 2 Page Ref: ) Failure to consolidate the forecasting information along the supply chain will result in the Marketing Effect for an organization. Diff: 3 Page Ref: ) More brick-and-mortar manufacturers are adding e-commerce capabilities, and are facing new challenges such as the individual delivery of products. Diff: 3 Page Ref: ) CRM uses e-business concepts and Web technologies to manage inventory and information beyond the organization, upstream and downstream. Diff: 2 Page Ref: ) e-scm unites all the steps in the business cycle, from initial product design until a finished product is delivered to the customer. Diff: 2 Page Ref: ) Software that supports collaboration among groups of people over networks is called VPNs. Diff: 2 Page Ref: 312 3

4 32) The PMO system can send sales and inventory data directly from the retail store to the warehouse. Diff: 3 Page Ref: ) e-scm is the use of Web-based technology to support the key procurement processes. Diff: 1 Page Ref: ) Ariba is a company that offers procurement solutions. Diff: 2 Page Ref: ) Supply webs, also known as exchanges, are virtual locations where buyers and sellers can meet. Diff: 3 Page Ref: ) In an auction, a company post requests for bids on supplying specific quantities of a particular product. Diff: 3 Page Ref: ) In today's world, most companies in-source the handling of e-logistics. Diff: 3 Page Ref: ) Because there is considerable overlap between SCM and e-scm systems, there has been a recent surge in integrated solutions available on the market. Diff: 3 Page Ref: ) Until the late 1990's the focus of organizations was on improving their external efficiency. Diff: 2 Page Ref: ) As opposed to ERP systems, SCMs are oriented to supporting business processes. A) core B) transactional C) inter-organizational D) adaptive Diff: 3 Page Ref: 316 4

5 41) As SCMs matured, they were found to have significant overlap with systems. A) CRM B) ERP C) data warehouse D) RFID Diff: 2 Page Ref: ) ERP applications help make SCMs more effective by making easier and by providing real-time information. A) decision-making B) system design C) security planning D) data sharing Diff: 2 Page Ref: ) Because ERP systems provide information, decisions such as ordering raw materials can be based on actual inventory data. A) real-time B) processed C) supplier D) reverse auction Answer: A Diff: 2 Page Ref: ) ERP systems are being to take advantage of the Internet revolution. A) expanded B) web-enabled C) reengineered D) reverse engineered Diff: 1 Page Ref: ) ERP vendors are adding more functionality to their products and this is helping to blur the line between them. A) data mining B) system security C) SCM D) SFA Diff: 2 Page Ref: 317 5

6 46) The joint design of products is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Answer: A Diff: 3 Page Ref: ) The coordination of production planning and operations is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Diff: 3 Page Ref: ) The direct sharing of real-time information is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Diff: 2 Page Ref: ) Logistics restructuring is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Diff: 3 Page Ref: ) Planning refers to the joint design and execution of plans for product introduction, forecasting, and replenishment. A) design B) synchronization C) approval D) collaboration Diff: 2 Page Ref: 318 6

7 51) Smoothing out and automating the procurement activities between a manufacturer and a supplier is an example of: A) BPR. B) data mining analysis. C) information collaboration. D) workflow coordination. Diff: 3 Page Ref: ) Allowing a vendor to check on your company's product inventory and then automatically generating a purchase order is an example of a(n) activity in the procurement process. A) data mining B) phishing C) workflow D) value chain Diff: 3 Page Ref: ) It would be much easier to integrate ERP and SCM applications if all the members of the supply chain adhered to: A) strict security protocols. B) standard data formats. C) best practices. D) open standards. Diff: 3 Page Ref: ) If two supply chain partners want to link up their ERP systems and they are using different ERP software, they must either purchase or develop the needed to connect them. A) test data B) servers C) best practices D) middleware Diff: 3 Page Ref: ) With globalization and the increase in mergers and acquisitions, has become an important approach for integrating the disparate systems and data. A) ERP B) EAI C) SCM D) CRM Diff: 3 Page Ref: 320 7

8 56) With the introduction of models such as EJB, DCOM, and CORBA, application integration has gotten easier. A) IT B) marketing C) component-based D) EAI Diff: 3 Page Ref: ) DCOM and CORBA make application integration easier by providing a standard set of: A) protocols. B) data conversion formats. C) user profiles. D) APIs. Diff: 3 Page Ref: ) CORBA/IIOP and are the two main protocols for object communication across networks, including the Internet. A) DCOM B) EJB C) API D) COM Answer: A Diff: 3 Page Ref: ) is the technology at the heart of the SOAP communication protocol that helps define a new way for processes on different systems to communicate. A) Database B) XML C) DCOM D) SCM Diff: 3 Page Ref: ) is the first phase of the Enterprise Application Integration process. A) Solution outline B) Architecture C) Design D) Implementation Answer: A Diff: 2 Page Ref: 321 8

9 61) is not a benefit of Enterprise Application Integration. A) Increased efficiency B) Lower costs C) Expanding the diversity of data sets D) Improved customer service Diff: 2 Page Ref: ) The success of SCM integration often depends more on and on arriving at an agreed policy between trading partners, rather than on sophisticated information technology. A) networks B) protocols C) communication D) standardization Diff: 3 Page Ref: ) In a supply chain, are either production sites or warehouses. A) networks B) suppliers C) facilities D) components Diff: 2 Page Ref: ) Carrying a large inventory may improve customer service but will also increase the cost of inventory. A) producing B) shipping C) auditing D) holding Diff: 2 Page Ref: ) The process responds to customer demand by managing orders, and storing and delivering finished goods. A) manufacturing B) order completion C) order fulfillment D) marketing Diff: 2 Page Ref: 311 9

10 66) The process uses past forecasts to produce and supply products for the company's distribution channels. A) manufacturing B) order completion C) order fulfillment D) marketing Answer: A Diff: 2 Page Ref: ) In a physical distribution, the is the final destination of a marketing channel. A) vendor B) customer C) supplier D) marketeer Diff: 3 Page Ref: ) The most important ingredient in successful e-scm is the of partners, suppliers, and employees. A) dedication B) order completion C) order fulfillment D) marketing Answer: A Diff: 2 Page Ref: ) The company's local area network, or, which is behind the company firewalls, is an important component of e-scm. A) extranet B) intranet C) internet D) WAN Diff: 2 Page Ref:

11 70) are important components for connecting external supply chain partners and are usually secured via a VPN. A) Extranets B) Intranets C) Internets D) WANs Answer: A Diff: 2 Page Ref: ) The corporate serves as a gateway to a corporate website that enables collaboration and access to company information. A) extranet B) portal C) internet D) WAN Diff: 2 Page Ref: ) To shorten the time it takes to bring a new product to market, collaborative design and product development among the parties in the supply chain is. A) minimal B) never done C) unlimited D) crucial Diff: 2 Page Ref: ) On-line buyers want to purchase a product on-line and also be able to that shipment until it arrives at their doorstep. A) avoid paying for B) ignore C) track D) forget about Diff: 1 Page Ref:

12 74) Collaborative planning involves a shared between business partners. A) contract B) forecast C) project D) attorney Diff: 3 Page Ref: ) Collaborative planning is difficult since it involves from multiple parties across different companies. A) output B) input C) processes D) data E) all of the above Diff: 3 Page Ref: ) What is supply chain management (SCM)? How is it an outgrowth of Porter's value chain concept? Answer: A formal definition of SCM is that it "encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities." Porter developed the idea of the "value chain" were all the activities that add value to an existing service or product to provide competitive advantage. The supply chain focuses on the primary activities of the value chain and how to improve it with better flow of information and material. Diff: 2 Page Ref: ) Describe some of the potential benefits of SCM. Answer: A good supply chain helps the company be more agile and flexible in today's Webenabled environment. The supply chain can improve trust and collaboration among supply chain partners while reducing inventory carrying costs. By integrating the supply chain processes the supply chain can be more responsive and efficient. Diff: 2 Page Ref: ) How did Wal-Mart integrate RFID technology into their SCM system? Answer: Wal-Mart tried to force its suppliers to all use RFID technology, but because of the high cost, only a small percentage had adopted it by It has moved away from using the tags in distribution centers and now is using them more in stores to reduce out of stock situations and to drive sales promotions. It recently expanded the use of RFID tags from 100 to 1000 stores. Data is collected when any product moves in the store, including at the cash register. Suppliers can use the Web to check exactly where their products are. Some employees have been given handheld RFID readers to help them find products. Diff: 3 Page Ref:

13 79) What are the four main drivers of SCM performance? Answer: There are four main drivers of SCM performance. These include the actual facilities, the inventory, transportation, and how well the information is used to tie it all together. Looking at these four drivers in detail can help improve the responsiveness and efficiency of the supply chain as a whole. Diff: 2 Page Ref: ) How are the different facilities integrated into the supply chain network? Answer: A facility is a place in the supply chain where product is manufactured, stored or transshipped. The two major types of facilities are production sites and storage sites or warehouses. Decisions have to be made about the location of the facilities, their capacity, and how they will be linked up to distribution centers and suppliers. This will impact the transportation costs and the overall responsiveness of the supply chain to customers. Diff: 3 Page Ref: ) Describe the different "flows" in a supply chain network. Answer: One view of the supply chain is that it supports different "flows" to meet customer demand. The most obvious flow is the movement of materials from suppliers to customers. Less obvious is that there are financial flows and information flows that go along with each movement of material in the chain. Coordinating the flow of all three between the various supply chain partners adds considerable complexity to it but also provides more opportunities for making the supply chain more effective and efficient. Diff: 2 Page Ref: ) How have the Internet and Web-based applications changed SCM? Answer: More and more companies are using the Internet and Web-based applications as part of their SCM solution. There are special procurement marketplaces on the Web for different industries where manufacturers can trade and even make auction bids with suppliers. Procurement activities are also done more and more over the Internet with e-procurement solutions. Creating an integrated e-supply chain will continue to be a major competitive advantage as it speeds time to market, improves order fulfillment and customer satisfaction. Diff: 2 Page Ref: ) What are some of the processes supported by SCM? Answer: The main SCM processes include procurement, which is the purchase and sale of supplies and services between businesses. Outsourcing processes are also supported by SCM where one company provides goods or services for another company that may have been provided in-house. Examples of some of these outsourced services include transport, warehousing, and inventory control. SCM should also support the process of order fulfillment. This involves taking the order, picking the order, packaging the order and finally, the physical distribution of the order to the customer. Another crucial process in SCM is the forecasting process. Forecasting is involved in predicting the weekly or monthly product activity for a specific period of time. SCM can provide more accurate and timely data to the forecasting process which will in turn, generate a better forecast. Diff: 3 Page Ref:

14 84) What are the components of E-SCM? Answer: There are basically six different components of the e-supply chain. These include replenishment, e-procurement, collaborative planning, collaborative product development, e- logistics, and supply webs. These components are built with a technology infrastructure and a set of IT development tools. Diff: 2 Page Ref:

CHAPTER 11 SUPPLY CHAIN MANAGEMENT

CHAPTER 11 SUPPLY CHAIN MANAGEMENT CHAPTER 11 SUPPLY CHAIN MANAGEMENT 1 Learning Objectives Learn about the supply chain network and management drivers. Understand the complexity and importance of the integration of supply chain. Learn

More information

4) CRM provides support for front-end customer facing functionality. Answer: TRUE Diff: 1 Page Ref: 334

4) CRM provides support for front-end customer facing functionality. Answer: TRUE Diff: 1 Page Ref: 334 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 12 Customer Relationship Management 1) CRM implementations should be technology driven. Diff: 2 Page Ref: 333 2) CRM stands for "Customer

More information

Supply Chain Technology Foundations

Supply Chain Technology Foundations Supply Chain Technology Foundations The implementation of information technology has become an absolute requirement for success in today s business environment. The application of integrative information

More information

Chapter 13. Order Fulfillment, ecrm, and Other Support Services

Chapter 13. Order Fulfillment, ecrm, and Other Support Services Chapter 13 Order Fulfillment, ecrm, and Other Support Services Learning Objectives 1. Describe the role of support services in EC. 2. Define EC order fulfillment and describe the EC order fulfillment process.

More information

Enterprise Systems: From Supply Chains to ERP to CRM

Enterprise Systems: From Supply Chains to ERP to CRM Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic

More information

Business Challenges. Customer retention and new customer acquisition (customer relationship management)

Business Challenges. Customer retention and new customer acquisition (customer relationship management) Align and Optimize Workflows with Lean Dan Marino Marino Associates, LLC Strategic and tactical planning Information systems integration Customer retention and new customer acquisition (customer relationship

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

Overview. E-Business: A Framework

Overview. E-Business: A Framework E-Business: A Framework Michael B. Spring Department of Information Science and Telecommunications University of Pittsburgh spring@imap.pitt.edu http://www.sis.pitt.edu/~spring Setting the Context The

More information

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) All of the following are true about product lifecycle management (PLM) except: 1) A)

More information

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Uncertainties, lack of coordination, and an inability or refusal to share information

More information

Chapter 5. B2B E-Commerce: Selling and Buying in Private E-Markets

Chapter 5. B2B E-Commerce: Selling and Buying in Private E-Markets Chapter 5 B2B E-Commerce: Selling and Buying in Private E-Markets Learning Objectives 1. Describe the B2B field. 2. Describe the major types of B2B models. 3. Discuss the characteristics of the sell-side

More information

Endeavour Dynamics Offering

Endeavour Dynamics Offering Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 2006 by Prentice Hall OBJECTIVES Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the

More information

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) can be supported more effectively and efficiently through direct buyer-seller negotiations

More information

Supply Chain Management and Value Creation

Supply Chain Management and Value Creation Supply Chain Management and Value Creation YAN Xi 1, KANG Canhua 2 School of Economics, Wuhan University of Technology, Wuhan 430070, China 1. cassie_yan@163.com, 2.kchhua@whut.edu.cn Abstract: In recent

More information

Information Systems in the Enterprise

Information Systems in the Enterprise Chapter 2 Information Systems in the Enterprise 2.1 Prentice Hall Objectives 1. What are the major types of systems in a business? What role do they play? 2. How do information systems support the major

More information

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility

4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility ebook 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility S U P P L Y C H A I N Content Introduction Tool

More information

INTERNET TECHNOLOGIES AND SUPPLY CHAIN MANAGEMENT

INTERNET TECHNOLOGIES AND SUPPLY CHAIN MANAGEMENT INTERNET TECHNOLOGIES AND SUPPLY CHAIN MANAGEMENT A number of companies have used the Internet to lower costs and add value to their businesses The Internet has already had a tremendous impact on the field

More information

Supply Chain development - a cornerstone for business success

Supply Chain development - a cornerstone for business success Supply Chain development - a cornerstone for business success Agenda 1. Supply chain considerations 2. Benefits of a developed SCM strategy 3. Competitive advantage by using a LSP 4. CRM/SCM key to business

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses

More information

CSCMP Level One : Cornerstones of Supply Chain Management. Learning Blocks

CSCMP Level One : Cornerstones of Supply Chain Management. Learning Blocks CSCMP Level One : Cornerstones of Supply Chain Management Learning Blocks Level one training will consist of eight learning blocks: 1. Supply Chain Concepts 2. Demand Planning 3. Procurement and Supply

More information

Unifi Technology Group & Software Toolbox, Inc. Executive Summary. Building the Infrastructure for emanufacturing

Unifi Technology Group & Software Toolbox, Inc. Executive Summary. Building the Infrastructure for emanufacturing Unifi Technology Group & Software Toolbox, Inc. Executive Summary Building the Infrastructure for emanufacturing Building the Infrastructure for emanufacturing The term emanufacturing has emerged over

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS

ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems

More information

Supply Chain Management

Supply Chain Management Supply Chain Management อาจารย ดร.อ ศว ณ ปส ธรรม Email: win@riped.utcc.ac.th 11-1 Supply Chain the sequence of organizations (their facilities, functions, and activities) that are involved in producing

More information

Introduction to Information Management IIM, NCKU. Enterprise Systems

Introduction to Information Management IIM, NCKU. Enterprise Systems Introduction to Information Management IIM, NCKU Enterprise Systems Aka enterprise resource planning (ERP) systems Suite of integrated software modules and a common central database Collects data from

More information

Benefiting from Business Flexibility by Enabling Supply Chain Collaboration and Visibility in Real Time

Benefiting from Business Flexibility by Enabling Supply Chain Collaboration and Visibility in Real Time Benefiting from Business by Enabling Supply Chain and in Real Time Chris Gordon Lead Partner Supply Chain Consulting 1 Why flexibility has become important today? Global market dynamics have made companies

More information

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online

More information

BUS 516 Computer Information Systems. Global E-business and Collaboration

BUS 516 Computer Information Systems. Global E-business and Collaboration BUS 516 Computer Information Systems Global E-business and Collaboration Business Functions Business Processes Collection of activities required to produce a product or service These activities are supported

More information

Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer

Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer Chapter 4 Global Supply Chain Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010 Learning Objectives Describe the structure of supply chains Describe the bullwhip

More information

Internet Part 2. CS/MIS Department

Internet Part 2. CS/MIS Department Oman College of Management and Technology Course 803202 MDCI Internet Part 2 CS/MIS Department Reasons for Business Presence on the Internet Major reasons why business presence on the Internet is increasing

More information

The Beginners Guide to ERP for Food Processors

The Beginners Guide to ERP for Food Processors The Beginners Guide to ERP for Food Processors Technically, ERP stands for Enterprise Resource Planning software, but really it could stand for Everything Right & Profitable or Easier Realized Profits.

More information

Using Web Technologies for Supply Chain Management

Using Web Technologies for Supply Chain Management 14 Using Web Technologies for Supply Chain Management Mărincaş Delia Adriana 1 and Voicilă Cristian 2 1 Babeş-Bolyai University, 2 IT Quest, Romania 1. Introduction Nowadays, companies have to face global

More information

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6 ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using

More information

Course 103402 MIS. Achieving Operational Excellence and Customer Intimacy

Course 103402 MIS. Achieving Operational Excellence and Customer Intimacy Oman College of Management and Technology Course 103402 MIS Topic 7 Achieving Operational Excellence and Customer Intimacy CS/MIS Department Enterprise Systems Management Information Systems Enterprise

More information

ELA Certification for Logistics Professionals

ELA Certification for Logistics Professionals ELA Certification for Logistics Professionals Performance Criteria (Standards 2 nd Layer) 3 Senior Management Level (ESLog) 3.6 Supply Chain Flow and Network Management European Logistics Association 3.6.1

More information

Cloud-based trading & financing ecosystem for global ecommerce

Cloud-based trading & financing ecosystem for global ecommerce Cloud-based trading & financing ecosystem for global ecommerce specializing in China inbound and outbound trade for small online retailers and social commerce players Our Motto MAKING BUY AND SELL EASY!

More information

contents CHAPTER 1 CHAPTER 2 Strategic Decision Making 32 Information Systems in Business 1 Opening Case: Revving Up Sales at Harley-Davidson 33

contents CHAPTER 1 CHAPTER 2 Strategic Decision Making 32 Information Systems in Business 1 Opening Case: Revving Up Sales at Harley-Davidson 33 contents CHAPTER 1 Information Systems in Business 1 INTRODUCTION 5 Apple Merging Section 1.1 Information Systems in Business 5 INFORMATION TECHNOLOGY'S ROLE IN BUSINESS 5 Information Technology's Impact

More information

Chapter 12. B2B E-commerce: Supply Chain Management and Collaborative Commerce. Copyright 2009 Pearson Education, Inc. Slide 12-1

Chapter 12. B2B E-commerce: Supply Chain Management and Collaborative Commerce. Copyright 2009 Pearson Education, Inc. Slide 12-1 Chapter 12 B2B E-commerce: Supply Chain Management and Collaborative Commerce Copyright 2009 Pearson Education, Inc. Slide 12-1 Volkswagen Builds Its B2B Net Marketplace Class Discussion Why didn t Volkswagen

More information

Module (Integration) Enterprise Application Integration and Migration

Module (Integration) Enterprise Application Integration and Migration MODULE (INTEGRATION) Module (Integration) Enterprise Application Integration and Migration e-business Applications, Architectures, Integration MODULE (APPLICATIONS): e-business Strategies and Applications:

More information

Chapter 8 - Strengthening Business-to- Business Relationships via Supply Chain and Customer Relationship Management

Chapter 8 - Strengthening Business-to- Business Relationships via Supply Chain and Customer Relationship Management Chapter 8 - Strengthening Business-to- Business Relationships via Supply Chain and Customer Relationship Management Supply chain management (SCM) systems supporting business-to-business (B2B) transactions,

More information

Introduction to Management Information Systems

Introduction to Management Information Systems IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,

More information

Certified ERP Manager VS-1180

Certified ERP Manager VS-1180 Certified ERP Manager VS-1180 Certified ERP Manager Certified ERP Manager Certification Code VS-1180 Vskills certification for ERP Manager assesses the candidate as per the company s need for implementing

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise. Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise. Applications Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Lecturer: Richard Boateng, PhD. Applications Lecturer in Information Systems, University of Ghana Business School Executive

More information

EXECUTIVE SUMMARY. Warehouse Management Systems. Technology for Global Supply Chain Performance. Authored By: Carla Reed. ChainLink Technology Series

EXECUTIVE SUMMARY. Warehouse Management Systems. Technology for Global Supply Chain Performance. Authored By: Carla Reed. ChainLink Technology Series EXECUTIVE SUMMARY ChainLink Technology Series Warehouse Management Systems Technology for Global Supply Chain Performance Copyright ChainLink Research 2007 Authored By: Carla Reed June, 2007 About ChainLink

More information

EDI Made Easy: Leveraging your Magento site for drop ship success.

EDI Made Easy: Leveraging your Magento site for drop ship success. EDI Made Easy: Leveraging your Magento site for drop ship success www.logicbroker.com EDI Made Easy: Leveraging your Magento site for drop ship success Today s Agenda i. The ecommerce Ecosystem ii. Drop

More information

How to Manage B2C Shipping with Cloud ERP, Part One

How to Manage B2C Shipping with Cloud ERP, Part One How to Manage B2C Shipping with Cloud ERP, Part One Overview We're going explore some of the challenges and solutions with managing B2C shipping: Explore challenges in processing and shipping high volume

More information

Today, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas:

Today, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas: How Cisco Enables Electronic Interactions with Sales, Manufacturing, and Service Partners Business-to-business drives productivity, growth, and an improved customer experience. Cisco IT Case Study/Business

More information

ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies

ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies Research Article / Survey Paper / Case Study Available online

More information

SUPPLY CHAIN MANAGEMENT

SUPPLY CHAIN MANAGEMENT Phone:08092595489 / 08168510709 Email: inquiries@pdtraining.com.ng SUPPLY CHAIN MANAGEMENT Generate a group quote today or register now for the next public course date COURSE LENGTH: 1.0 DAYS Supply Chain

More information

Supply Chain Management

Supply Chain Management Overview of Logistics and Supply Chain Management Dr.T.A.S.Vijayaraghavan, XLRI Jamshedpur Supply Chain Management Supply Chain Management is now part of the business vocabulary. Impact of global marketplace

More information

Concepts in Enterprise Resource Planning

Concepts in Enterprise Resource Planning Objectives Concepts in Enterprise Resource Planning Third Edition Chapter Eight ERP and Electronic Commerce After completing this chapter, you will be able to: Describe business-to-business b i e-commerce

More information

ENTERPRISE APPLICATIONS

ENTERPRISE APPLICATIONS CHAPTER EIGHT ENTERPRISE APPLICATIONS Business Communications 2011 The McGraw-Hill Companies, All Rights Reserved 2 CHAPTER OVERVIEW SECTION 8.1 Enterprise Systems and Supply Chain Management Building

More information

BSAT 206 ecommerce Glossary

BSAT 206 ecommerce Glossary BSAT 206 ecommerce Glossary advance shipment notice (ASN) automatic data capture (ADC) asymmetric digital subscriber line (ADSL) advanced planning and scheduling (APS) system application service provider

More information

INFORMATION CONNECTS. Oracle Warehousing Solution. Logistics for Perfect Order Fulfillment

INFORMATION CONNECTS. Oracle Warehousing Solution. Logistics for Perfect Order Fulfillment INFORMATION CONNECTS Oracle Warehousing Solution Logistics for Perfect Order Fulfillment One of the things we really like about the warehouse management system is the ability to configure based on the

More information

Objectives. A Framework for Systems Analysis and Design. Types of Information Systems (cont.) Types of Information Systems

Objectives. A Framework for Systems Analysis and Design. Types of Information Systems (cont.) Types of Information Systems Objectives Define information system and name seven types of information system applications. Identify different types of stakeholders who use or develop information systems, and give examples of each.

More information

E-Business Supply Chain Management. Michael J. Shaw

E-Business Supply Chain Management. Michael J. Shaw 1 E-Business Supply Chain Management Michael J. Shaw A Process View of the Supply Chain 2 Supply Chain Planning Information Flows Supplier Product Flows Manufacturing Product Flows Distribution Product

More information

B2B Strategies: from EDI to e-commerce. Objectives. In this chapter, you will learn about:

B2B Strategies: from EDI to e-commerce. Objectives. In this chapter, you will learn about: Introduction to e-commerce B2B Strategies: from EDI to e-commerce Objectives In this chapter, you will learn about: Strategies that businesses use to improve purchasing, logistics, and other support activities

More information

Management Information Systems

Management Information Systems Faculty of Foundry Engineering Virtotechnology Management Information Systems Classification, elements, and evolution Agenda Information Systems (IS) IS introduction Classification Integrated IS 2 Information

More information

Problem: Outdated manufacturing processes, timeconsuming

Problem: Outdated manufacturing processes, timeconsuming Chapter 2 Global E-Business: How Businesses Use Information Systems 1 The Tata Nano Makes History Using Digital Manufacturing Problem: Outdated manufacturing processes, timeconsuming manual labor. Solutions:

More information

SUPPLY CHAIN MANAGEMENT TRAINING

SUPPLY CHAIN MANAGEMENT TRAINING Phone:1300 121 400 Email: enquiries@pdtraining.com.au SUPPLY CHAIN MANAGEMENT TRAINING Generate a group quote today or register now for the next public course date COURSE LENGTH: 1.0 DAYS Supply Chain

More information

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 4 Electronic E-Business System Cross-Functional E-Business Applications. Major E-business applications

More information

Integrated Fulfillment: Modern Warehouse Management

Integrated Fulfillment: Modern Warehouse Management Integrated Fulfillment: Modern Warehouse Oracle European Value Chain Summit #vcsummit15 Susan Flierl Product Strategy Director, Logistics March 2015 Safe Harbor Statement The following is intended to outline

More information

Interorganizational Systems, ERPs and CRM

Interorganizational Systems, ERPs and CRM Interorganizational Systems, ERPs and CRM Athens University of Economics and Business Department of Management Science and Technology ISTLab/ Wireless Research Center George M. Giaglis giaglis@aueb.gr

More information

Microsoft Dynamics Food and Beverage Distribution Telesales Guide

Microsoft Dynamics Food and Beverage Distribution Telesales Guide Microsoft Dynamics Food and Beverage Distribution Telesales Guide This telesales guide provides an overview of the information you will need to drive demand for Microsoft Dynamics ERP or CRM solutions

More information

Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft.

Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft. Seydi Abdishev, Activity #5, ID:100071130 1. Supply Chain Management Systems Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft.com/

More information

QAD SOLUTIONS ARE BUILT FOR FOOD AND BEVERAGE MANUFACTURERS, BUILT FOR YOU

QAD SOLUTIONS ARE BUILT FOR FOOD AND BEVERAGE MANUFACTURERS, BUILT FOR YOU QAD SOLUTIONS ARE BUILT FOR FOOD AND BEVERAGE MANUFACTURERS, BUILT FOR YOU Food and beverage manufacturers produce a wide array of products from soda, wine, dairy, and fruits and vegetables to oils, spices

More information

The Importance of Integrative Components in the Field of e-business and Information Systems

The Importance of Integrative Components in the Field of e-business and Information Systems Jelica Trninić Jovica Đurković The Importance of Integrative Components in the Field of e-business and Information Systems Article Info:, Vol. 3 (2008), No. 1, pp. 023-028 Received 12 Januar 2008 Accepted

More information

Information Systems for Business Integration: EDI, SCM, CRM Systems

Information Systems for Business Integration: EDI, SCM, CRM Systems Information Systems for Business Integration: EDI, SCM, CRM Systems (April 2, 2009) BUS3500 - Abdou Illia, Spring 2009 1 LEARNING GOALS Discuss Supply Chain Management systems Discuss Customer Relationship

More information

The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce

The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce The #1 Web-Based Business Software Suite Accounting / ERP CRM Ecommerce for every business. Intelligent Complete Simple You have real-time access to all the information you need to make better, faster

More information

Business-to-Business Electronic Commerce ( B2B-EC )

Business-to-Business Electronic Commerce ( B2B-EC ) Business-to-Business to-business Electronic Commerce ( B2B-EC ) Sistem e-businesse (MG-652) Jurusan Manajemen Agenda Characteristics of B2B EC Models of B2B EC From Traditional to Internet-based EDI Integration

More information

Supply Chain Management & ERP

Supply Chain Management & ERP 1 Case: How Dell Reengineered its Supply Chain Supply Chain Management & ERP Problem: Dell pioneered the mail order approach to selling PCs In 1993, Compaq cuts prices to drive Dell out of the market.

More information

Enterprise Applications

Enterprise Applications Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management

More information

Global E-business and Collaboration

Global E-business and Collaboration Global E-business and Collaboration Content Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management

More information

Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary

Case-study: SwissAir. The Internet Business. Case-study: SwissAir. Case-study: SwissAir. Summary. Summary Case-study: SwissAir The Internet Business Old model: check flight info online Step 1. Toward customers e-ticketing, electronic check-in frequent flyer miles Web site personalization (and statistics!)

More information

Chapter 14! Enterprise Computing!

Chapter 14! Enterprise Computing! Chapter 14 Enterprise Computing Enterprise computing involves the use of computers in networks, such as LANs and WANs, or a series of interconnected networks that encompass a variety of different operating

More information

Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION

Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business Management

More information

Introduction to E-Procurement

Introduction to E-Procurement Introduction to E-Procurement Tania Seary Michael Kirk The Faculty Management Consultants November 2005 Agenda Introduction What is E-Procurement How to get started with E-Procurement Analysis and Strategy

More information

Scope of Supply Chain Management (SCM)

Scope of Supply Chain Management (SCM) Scope of Supply Chain Management (SCM) Session Speaker Prof. P.S.satish 1 Session Objectives To understand the scope of Supply Chain Management To compare different activities of Supply Chain Management

More information

Ross Systems Inventory Control Module

Ross Systems Inventory Control Module Ross Systems Inventory Control Module The information found on the following pages is intended to present functional details associated with Ross Systems Inventory Control Module. For questions or details

More information

Lecture-2-The Strategic Role of Information Systems

Lecture-2-The Strategic Role of Information Systems Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between

More information

Master Complexity with Apparel and Textile for Microsoft Dynamics AX 2012

Master Complexity with Apparel and Textile for Microsoft Dynamics AX 2012 Master Complexity with Apparel and Textile for Microsoft Dynamics AX 2012 White Paper This paper discusses how the makers and distributors of apparel and textiles can integrate item and process information,

More information

E-Business: How Businesses Use Information Systems

E-Business: How Businesses Use Information Systems Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets

More information

Pace on the world economics by the new model of e-business

Pace on the world economics by the new model of e-business Pace on the world economics by the new model of e-business Vincent Lin Executive Director of At Commerce Limited Abstract The new economics age brings up by e-business provides new opportunities for China.

More information

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 2007 by Prentice Hall STUDENT OBJECTIVES How enterprise systems achieve operational excellence by integrating

More information

The Logistics Institute Asia Pacific

The Logistics Institute Asia Pacific The Logistics Institute Asia Pacific E-Logistics: Trends And Opportunities Research Paper No: TLI-AP/01/01 Prof N. Viswanadham Roshan Gaonkar THE LOGISTICS INSTITUTE - ASIA PACIFIC A partnership between

More information

Sage 300 Distribution

Sage 300 Distribution Sage 300 Distribution Win new markets, satisfy your customers, deliver high-quality products and services and steer your business in the right direction with Sage 300 Distribution! In this ever increasing

More information

Supply Chain. cinagement. IStlGS USO OS.S. Fourth Edition. Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox.

Supply Chain. cinagement. IStlGS USO OS.S. Fourth Edition. Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox. USO OS.S Supply Chain IStlGS cinagement Fourth Edition Donald J. Bowersox David J. Closs M. Bixby Cooper John C. Bowersox Michigan State University Me Graw Hill About the Authors iv Preface v PART ONE

More information

Global E-Business: How Businesses Use Information Systems

Global E-Business: How Businesses Use Information Systems Introduction to Information Management IIM, NCKU Learning Objectives (2/2) Global E-Business: How Businesses Use Information Systems Explain the difference between e-business, e- commerce, and e-government.

More information

Primary Logistics Activities

Primary Logistics Activities 1 TOPIC 1: OVERVIEW OF BUSINESS LOGISTICS AND PLANNING Topic Outcomes: You should be able: 1. Define logistics 2. Define activity mix in logistics business 3. Determine the importance of business logistics

More information

Content. Chapter 1 Supply Chain Management An Overview 3. Chapter 2 Supply Chain Integration 17. Chapter 3 Demand Forecasting in a Supply Chain 28

Content. Chapter 1 Supply Chain Management An Overview 3. Chapter 2 Supply Chain Integration 17. Chapter 3 Demand Forecasting in a Supply Chain 28 Content Part I: Principles of Supply Chain Management Chapter 1 Supply Chain Management An Overview 3 Part II: Supply Chain Planning & Design Chapter 2 Supply Chain Integration 17 Chapter 3 Demand Forecasting

More information

ASSESSING TECHNOLOGY INTEGRATION FOR E-BUSINESS

ASSESSING TECHNOLOGY INTEGRATION FOR E-BUSINESS ASSESSING TECHNOLOGY INTEGRATION FOR E-BUSINESS Sushil K. Sharma a, Fred L. Kitchens b, a Department of Information Systems and Operations Management Ball State University WB-203, Muncie, IN 47306, USA

More information

B. Logistics definitions

B. Logistics definitions 7 BARCELOC - LOGISTICS SERVICES. Concepts and definitions 3.2. VALUE ADDED SERVICES Value Added Warehousing is provided within distribution centers, mostly outbound but occasionally also inbound, between

More information

Supply Chain Best Practices Consortium

Supply Chain Best Practices Consortium Supply Chain Best Practices Consortium Sales Forecasting Tools and Methods Executive Seminar Supply Chain Leadership Forum Track A, Session 4 September 11, 2007 1 Session Scope This session covers best

More information

Global Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit

Global Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit Global Enterprise Business Platform Interactive, Intelligent with Controls to Ensure Profit Sales and Sales Force Customer Relationship Supply Chain Stores & Purchase Production Product Data Scheduling

More information

Six Key Trends Changing Supply Chain Management Today. Choosing the optimal strategy for your business

Six Key Trends Changing Supply Chain Management Today. Choosing the optimal strategy for your business A Knowledge-Driven Consulting White Paper 2009 Corporation Six Key Trends Changing Supply Chain Management Today Choosing the optimal strategy for your business Contents Demand Planning.........................................

More information

Microsoft Dynamics AX Core ERP Features and Business Processes

Microsoft Dynamics AX Core ERP Features and Business Processes Microsoft Dynamics AX 2012 Core ERP Features and Business Processes Table of Contents Introduction to Microsoft Dynamics AX... 3 Accounts Payable... 3 Accounts Receivable... 4 General Ledger... 5 Budgeting...

More information

Mid-Office On-Demand. iqcx Overview. Presented by Ron Childress

Mid-Office On-Demand. iqcx Overview. Presented by Ron Childress Mid-Office On-Demand iqcx Overview Presented by Ron Childress Presentation Objectives Definitions and Terminology Corporate Considerations Total Cost of Ownership (TCO) Considerations iqcx Re-engineering

More information

P&SM: eprocurement. CIPS Position on Practice

P&SM: eprocurement. CIPS Position on Practice CIPS Position on Practice P&SM: eprocurement 'The combined use of electronic information and communications technology (ICT) in order to enhance the links between customer and supplier, and with other

More information

Supply Chain Management

Supply Chain Management Supply Chain Management Contents A. Definition and Terminologies B. Evolution of SCM C. Supply Chain Management D. Integrated Logistics E. Fulfillment Process F. Specialized Supply Chains G. Supply Chain

More information