1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304

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1 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM focuses on a few key parties and processes. Diff: 2 Page Ref: 304 3) SCM stands for Supply Change Management. Diff: 1 Page Ref: 305 4) SCM integrates supply and demand management within and across companies. Diff: 1 Page Ref: 305 5) SCM is an outgrowth of Porter's concept of the "value chain." Diff: 2 Page Ref: 305 6) Supply chain processes can be divided into primary and tertiary activities. Diff: 2 Page Ref: 305 7) A company's supply chain strategy and its competitive strategy must be aligned in order for the company to be successful. Diff: 2 Page Ref: 305 8) The supply chain has minimal impact on the firm's value chain. Diff: 2 Page Ref: 305 9) As companies work to focus on core competencies and become more flexible, they have reduced their ownership of raw material sources and distribution channels. Diff: 3 Page Ref: ) Traditionally different departments such as marketing, purchasing, and manufacturing all shared the same objectives and worked together. Diff: 2 Page Ref: 306 1

2 11) There is basically only one general type of supply chain. Diff: 2 Page Ref: ) The inventory system is one of the key drivers of supply chain performance. Diff: 2 Page Ref: ) The two main types of facilities are functional sites and storage sites. Diff: 2 Page Ref: ) In general, increasing the number of facilities increases the total transportation cost. Diff: 3 Page Ref: ) Maintaining a large inventory generally increases the likelihood of a stock out for that product. Diff: 2 Page Ref: ) The service industry has no finished goods inventory. Diff: 1 Page Ref: ) The type of transportation used by a company will help to determine the location of facilities in the supply chain. Diff: 2 Page Ref: ) Information is not a major driver of supply chain effectiveness because it does not have a physical presence. Diff: 2 Page Ref: ) Supply chains exist in both service and manufacturing organizations. Diff: 2 Page Ref: ) Labor utilization is one of the three types of flows in a typical supply chain. Diff: 3 Page Ref: ) Many companies are now using the Internet as part of their SCM solution. Diff: 1 Page Ref: 310 2

3 22) In SCM software, planning applications are used to track the physical status of goods. Diff: 2 Page Ref: ) Procurement is the B2C purchase and sale of supplies and services. Diff: 2 Page Ref: ) Warehousing and inventory control functions are being increasingly outsourced to logistics partners. Diff: 3 Page Ref: ) The order fulfillment process produces and supplies products to the distribution channels based on past forecasts or POS data. Diff: 3 Page Ref: ) In the retail industry, product returns are a big issue and must be included in the management of the supply chain. Diff: 2 Page Ref: ) Failure to consolidate the forecasting information along the supply chain will result in the Marketing Effect for an organization. Diff: 3 Page Ref: ) More brick-and-mortar manufacturers are adding e-commerce capabilities, and are facing new challenges such as the individual delivery of products. Diff: 3 Page Ref: ) CRM uses e-business concepts and Web technologies to manage inventory and information beyond the organization, upstream and downstream. Diff: 2 Page Ref: ) e-scm unites all the steps in the business cycle, from initial product design until a finished product is delivered to the customer. Diff: 2 Page Ref: ) Software that supports collaboration among groups of people over networks is called VPNs. Diff: 2 Page Ref: 312 3

4 32) The PMO system can send sales and inventory data directly from the retail store to the warehouse. Diff: 3 Page Ref: ) e-scm is the use of Web-based technology to support the key procurement processes. Diff: 1 Page Ref: ) Ariba is a company that offers procurement solutions. Diff: 2 Page Ref: ) Supply webs, also known as exchanges, are virtual locations where buyers and sellers can meet. Diff: 3 Page Ref: ) In an auction, a company post requests for bids on supplying specific quantities of a particular product. Diff: 3 Page Ref: ) In today's world, most companies in-source the handling of e-logistics. Diff: 3 Page Ref: ) Because there is considerable overlap between SCM and e-scm systems, there has been a recent surge in integrated solutions available on the market. Diff: 3 Page Ref: ) Until the late 1990's the focus of organizations was on improving their external efficiency. Diff: 2 Page Ref: ) As opposed to ERP systems, SCMs are oriented to supporting business processes. A) core B) transactional C) inter-organizational D) adaptive Diff: 3 Page Ref: 316 4

5 41) As SCMs matured, they were found to have significant overlap with systems. A) CRM B) ERP C) data warehouse D) RFID Diff: 2 Page Ref: ) ERP applications help make SCMs more effective by making easier and by providing real-time information. A) decision-making B) system design C) security planning D) data sharing Diff: 2 Page Ref: ) Because ERP systems provide information, decisions such as ordering raw materials can be based on actual inventory data. A) real-time B) processed C) supplier D) reverse auction Answer: A Diff: 2 Page Ref: ) ERP systems are being to take advantage of the Internet revolution. A) expanded B) web-enabled C) reengineered D) reverse engineered Diff: 1 Page Ref: ) ERP vendors are adding more functionality to their products and this is helping to blur the line between them. A) data mining B) system security C) SCM D) SFA Diff: 2 Page Ref: 317 5

6 46) The joint design of products is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Answer: A Diff: 3 Page Ref: ) The coordination of production planning and operations is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Diff: 3 Page Ref: ) The direct sharing of real-time information is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Diff: 2 Page Ref: ) Logistics restructuring is an element associated with the dimension of supply chain integration. A) synchronized planning B) information integration C) workflow coordination D) new business model Diff: 3 Page Ref: ) Planning refers to the joint design and execution of plans for product introduction, forecasting, and replenishment. A) design B) synchronization C) approval D) collaboration Diff: 2 Page Ref: 318 6

7 51) Smoothing out and automating the procurement activities between a manufacturer and a supplier is an example of: A) BPR. B) data mining analysis. C) information collaboration. D) workflow coordination. Diff: 3 Page Ref: ) Allowing a vendor to check on your company's product inventory and then automatically generating a purchase order is an example of a(n) activity in the procurement process. A) data mining B) phishing C) workflow D) value chain Diff: 3 Page Ref: ) It would be much easier to integrate ERP and SCM applications if all the members of the supply chain adhered to: A) strict security protocols. B) standard data formats. C) best practices. D) open standards. Diff: 3 Page Ref: ) If two supply chain partners want to link up their ERP systems and they are using different ERP software, they must either purchase or develop the needed to connect them. A) test data B) servers C) best practices D) middleware Diff: 3 Page Ref: ) With globalization and the increase in mergers and acquisitions, has become an important approach for integrating the disparate systems and data. A) ERP B) EAI C) SCM D) CRM Diff: 3 Page Ref: 320 7

8 56) With the introduction of models such as EJB, DCOM, and CORBA, application integration has gotten easier. A) IT B) marketing C) component-based D) EAI Diff: 3 Page Ref: ) DCOM and CORBA make application integration easier by providing a standard set of: A) protocols. B) data conversion formats. C) user profiles. D) APIs. Diff: 3 Page Ref: ) CORBA/IIOP and are the two main protocols for object communication across networks, including the Internet. A) DCOM B) EJB C) API D) COM Answer: A Diff: 3 Page Ref: ) is the technology at the heart of the SOAP communication protocol that helps define a new way for processes on different systems to communicate. A) Database B) XML C) DCOM D) SCM Diff: 3 Page Ref: ) is the first phase of the Enterprise Application Integration process. A) Solution outline B) Architecture C) Design D) Implementation Answer: A Diff: 2 Page Ref: 321 8

9 61) is not a benefit of Enterprise Application Integration. A) Increased efficiency B) Lower costs C) Expanding the diversity of data sets D) Improved customer service Diff: 2 Page Ref: ) The success of SCM integration often depends more on and on arriving at an agreed policy between trading partners, rather than on sophisticated information technology. A) networks B) protocols C) communication D) standardization Diff: 3 Page Ref: ) In a supply chain, are either production sites or warehouses. A) networks B) suppliers C) facilities D) components Diff: 2 Page Ref: ) Carrying a large inventory may improve customer service but will also increase the cost of inventory. A) producing B) shipping C) auditing D) holding Diff: 2 Page Ref: ) The process responds to customer demand by managing orders, and storing and delivering finished goods. A) manufacturing B) order completion C) order fulfillment D) marketing Diff: 2 Page Ref: 311 9

10 66) The process uses past forecasts to produce and supply products for the company's distribution channels. A) manufacturing B) order completion C) order fulfillment D) marketing Answer: A Diff: 2 Page Ref: ) In a physical distribution, the is the final destination of a marketing channel. A) vendor B) customer C) supplier D) marketeer Diff: 3 Page Ref: ) The most important ingredient in successful e-scm is the of partners, suppliers, and employees. A) dedication B) order completion C) order fulfillment D) marketing Answer: A Diff: 2 Page Ref: ) The company's local area network, or, which is behind the company firewalls, is an important component of e-scm. A) extranet B) intranet C) internet D) WAN Diff: 2 Page Ref:

11 70) are important components for connecting external supply chain partners and are usually secured via a VPN. A) Extranets B) Intranets C) Internets D) WANs Answer: A Diff: 2 Page Ref: ) The corporate serves as a gateway to a corporate website that enables collaboration and access to company information. A) extranet B) portal C) internet D) WAN Diff: 2 Page Ref: ) To shorten the time it takes to bring a new product to market, collaborative design and product development among the parties in the supply chain is. A) minimal B) never done C) unlimited D) crucial Diff: 2 Page Ref: ) On-line buyers want to purchase a product on-line and also be able to that shipment until it arrives at their doorstep. A) avoid paying for B) ignore C) track D) forget about Diff: 1 Page Ref:

12 74) Collaborative planning involves a shared between business partners. A) contract B) forecast C) project D) attorney Diff: 3 Page Ref: ) Collaborative planning is difficult since it involves from multiple parties across different companies. A) output B) input C) processes D) data E) all of the above Diff: 3 Page Ref: ) What is supply chain management (SCM)? How is it an outgrowth of Porter's value chain concept? Answer: A formal definition of SCM is that it "encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities." Porter developed the idea of the "value chain" were all the activities that add value to an existing service or product to provide competitive advantage. The supply chain focuses on the primary activities of the value chain and how to improve it with better flow of information and material. Diff: 2 Page Ref: ) Describe some of the potential benefits of SCM. Answer: A good supply chain helps the company be more agile and flexible in today's Webenabled environment. The supply chain can improve trust and collaboration among supply chain partners while reducing inventory carrying costs. By integrating the supply chain processes the supply chain can be more responsive and efficient. Diff: 2 Page Ref: ) How did Wal-Mart integrate RFID technology into their SCM system? Answer: Wal-Mart tried to force its suppliers to all use RFID technology, but because of the high cost, only a small percentage had adopted it by It has moved away from using the tags in distribution centers and now is using them more in stores to reduce out of stock situations and to drive sales promotions. It recently expanded the use of RFID tags from 100 to 1000 stores. Data is collected when any product moves in the store, including at the cash register. Suppliers can use the Web to check exactly where their products are. Some employees have been given handheld RFID readers to help them find products. Diff: 3 Page Ref:

13 79) What are the four main drivers of SCM performance? Answer: There are four main drivers of SCM performance. These include the actual facilities, the inventory, transportation, and how well the information is used to tie it all together. Looking at these four drivers in detail can help improve the responsiveness and efficiency of the supply chain as a whole. Diff: 2 Page Ref: ) How are the different facilities integrated into the supply chain network? Answer: A facility is a place in the supply chain where product is manufactured, stored or transshipped. The two major types of facilities are production sites and storage sites or warehouses. Decisions have to be made about the location of the facilities, their capacity, and how they will be linked up to distribution centers and suppliers. This will impact the transportation costs and the overall responsiveness of the supply chain to customers. Diff: 3 Page Ref: ) Describe the different "flows" in a supply chain network. Answer: One view of the supply chain is that it supports different "flows" to meet customer demand. The most obvious flow is the movement of materials from suppliers to customers. Less obvious is that there are financial flows and information flows that go along with each movement of material in the chain. Coordinating the flow of all three between the various supply chain partners adds considerable complexity to it but also provides more opportunities for making the supply chain more effective and efficient. Diff: 2 Page Ref: ) How have the Internet and Web-based applications changed SCM? Answer: More and more companies are using the Internet and Web-based applications as part of their SCM solution. There are special procurement marketplaces on the Web for different industries where manufacturers can trade and even make auction bids with suppliers. Procurement activities are also done more and more over the Internet with e-procurement solutions. Creating an integrated e-supply chain will continue to be a major competitive advantage as it speeds time to market, improves order fulfillment and customer satisfaction. Diff: 2 Page Ref: ) What are some of the processes supported by SCM? Answer: The main SCM processes include procurement, which is the purchase and sale of supplies and services between businesses. Outsourcing processes are also supported by SCM where one company provides goods or services for another company that may have been provided in-house. Examples of some of these outsourced services include transport, warehousing, and inventory control. SCM should also support the process of order fulfillment. This involves taking the order, picking the order, packaging the order and finally, the physical distribution of the order to the customer. Another crucial process in SCM is the forecasting process. Forecasting is involved in predicting the weekly or monthly product activity for a specific period of time. SCM can provide more accurate and timely data to the forecasting process which will in turn, generate a better forecast. Diff: 3 Page Ref:

14 84) What are the components of E-SCM? Answer: There are basically six different components of the e-supply chain. These include replenishment, e-procurement, collaborative planning, collaborative product development, e- logistics, and supply webs. These components are built with a technology infrastructure and a set of IT development tools. Diff: 2 Page Ref:

4) CRM provides support for front-end customer facing functionality. Answer: TRUE Diff: 1 Page Ref: 334

4) CRM provides support for front-end customer facing functionality. Answer: TRUE Diff: 1 Page Ref: 334 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 12 Customer Relationship Management 1) CRM implementations should be technology driven. Diff: 2 Page Ref: 333 2) CRM stands for "Customer

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