IT Cloud Services PRIMER. June 2015

Transcription

1 IT Cloud Services MARKET PRIMER June 2015

2 2 Table of Contents Market Definition Market Overview Market Forecasts Adoption Trends Competitive Landscape Market Predictions Future Outlook Sources

3 3 Market Segmentation IT Cloud Services Applications Software as a Service (SaaS) Platforms Platform as a Service (PaaS) Infrastructure Infrastructure as a Service (IaaS)

4 4 IT Cloud Services Market Cloud Applications (Software-as-a-service) Detailed Segmentation Cloud (Application) Platforms (Platform-as-a-Service) Cloud Infrastructure (Infrastructure-as-a-Service) Collaborative Applications Content Applications Enterprise Resource Management Applications Supply Chain Management Applications Operations and Manufacturing Applications Engineering Applications Customer Relationship Management Applications Application Development Software Compute Application Server Middleware Storage Data Access, Analysis, & Delivery Networks Information & Data Management Print Integration & Process Automation Middleware Other Application Development and Deployment Quality & Life-Cycle Tools Enterprise Portals System & Network Management Software Security, Storage, and System Software Source : IDC 2015

5 5 Market Definition Public cloud computing as a style in which scalable and elastic IT capabilities are provided as a service to external customers using Internet technologies. Software as a service (SaaS) is an application service where the application software is owned, delivered and managed by one or more providers. A SaaS subscriber is exposed only to the application-level functionality, configuration and other application tooling, and does not monitor, manage or control the underlying infrastructure (including network, servers, operating systems, storage, databases or application platform services). Infrastructure as a Service (IaaS) is a "data center in the cloud" consisting of compute, network and storage resources offered to the customer via self-service in a highly automated way, on-demand and in near real time.

6 6 Market Definition (contd.) Platform as a service (PaaS) is the cloud service rendition of application infrastructure (middleware), the foundation technology for business applications. Cloud service providers are defined as providers that sell subscriptions to cloud services and that deliver cloud-related IT services such as consulting, implementation, customization and/or integration.

7 7 Market Overview Public Cloud Services Cloud computing is gaining significant investment as the result of widespread adoption success stories. Early interest has been in private cloud implementations, although hybrid and public strategies are now becoming more common. The public cloud service market is an aggregate market comprising of many diverse submarkets with each individual submarket being separate and distinct, composed of providers and offerings, and a competitive dynamic, unique to each market. Cloud adoption continues to accelerate across vertical industries, geographic regions, and organizations of all sizes. The year 2014 observed steady yet aggressive uptake of cloud services, with complementing legacy systems and sometimes replacing them outright. IaaS offerings were increasingly including PaaS capabilities, creating a market of rich cloud service offerings to support cloud applications.

8 8 Market Overview Public Cloud Services (contd.) Organizational agility, cost benefits and increased innovation were the key drivers which were often offset by persistent concerns about security and privacy, which continued to inhibit adoption. Cloud services were reported to replace and complement existing IT systems with hybrid cloud scenarios to be the preferred cloud model in the future. Understanding the buyer behaviors, perceptions, preferences, and biases was critical for providers to find success in the high-growth cloud markets. IT spending on public cloud services is expected to grow at a CAGR of 16.9% from 2013 through 2018 to reach US $277 Billion, proving to be one of the fastest growing segments of the global IT marketplace, outpacing every other major sector of spending.

9 9 Cloud Services High Penetration At the Center of Growth Most Plan to do a Lot More Driving Most Budget Growth 80% of US companies are at least considering Public or Private Cloud Cloud using enterprises expect to increase their Cloud spending by 34% over the next 24 months Businesses will spend $277 B on Public Cloud IT services in 2018 Developers 90% of new commercial apps now developed specifically for cloud. Enterprise & Service Provider IT infrastructure spending to build/enable cloud services are growing at 20% per year, reaching $65 B in Service Providers By 2020, more than 40% centers up from 19% in 2014 (most of expansion from cloud). Source: IDC CloudView Survey 2014, Public Cloud Tracker, December 5, 2014, other IDC resources, 2014

10 1 10 Supply + Demand - Forces Driving Cloud in 2015 New markets, new customers, new delivery choices, and new requirements for IT orgs The Search for New Market Growth 2 The Need for - and Emergence of - New Approaches 3 Competitive Pressure Forces Change at a Measured Place Traditional IT Markets Maturing/ Slowing Underpenetrated and New IT Growth Markets Emerging (BRIC+Markets, SMB, Online Media & Entertainment, etc.) Internet-driven Models & Technologies Coming of Age Traditional IT Models Inadequate for Growth Markets (costs, speed, complexity) Disrupters (e.g., Google, Amazon, Salesforce.com) Forcing the Pace 6 A Chasm Opens in the LOB -> IT Service Delivery Model - IT service requests change in type and velocity 5 Cloud Consumerization of IT Broker/Enabler 14% of iphones, 4% of US ipads Corporate-liable in %, 21% in Disintermediation of the Supply Chain Desire to Own the Distribution Platforms, Flatten the Supply Chain (Apple, YouTube, Amazon, Microsoft) Source: IDC, 2014

11 11 Insights - Three Approaches to Cloud Deployments Private Designed for, and access restricted to, a single enterprise (or extended enterprise) An internal shared resource, not a commercial offering of the shared/std service to its users Hybrid service portfolio includes both private and public cloud services Some specific services are delivered in a combination of public and private models (e.g., service) Public Designed for a market, not a single enterprise Open to a largely unrestricted universe of potential users Customers buy at specific level of abstraction (server, application, platform) Single-vendor or multi-vendor Resource Isolation Single enterprise/ extended enterprise (dedicated) Virtual and physical (non-cloud) resources and applications Multiple unrelated enterprises (shared) Control SLA Specialization Security Agility Price Advantage Access Elastici ty D.I.Y. Source: IDC, 2014

12 12 Delivering Cloud Services Compute IaaS Storage $122 Billion in 2018 Dev (22% CAGR) Test Analytics PaaS Dbase Cloud Service Providers Industry SaaS CRM Office Apps SaaS ITSM HRM Public Cloud Spending, % 14% 66% 6% 4% 4% 3% 21% 63% SaaS PaaS IaaS NAm WEur APeJ LatAm Japan CEMA Source: Worldwide and Regional Public IT Cloud Services Forecast IDC Public Cloud Tracker 12

13 13 Public Cloud Services Market Forecasts - Global WW Public Services (US $B) WW Public Cloud Services by Segments ( 2014) (US $B) $277 $316 PaaS, $3, 8% 250 $ $130 $152 $176 $206 IaaS, $12, 29% SaaS, $27, 63% Source : Gartner Cloud Forecast Q1 2015

14 14 Public Cloud Services Market Forecasts - Global Cloud Services Utilization and Spending Public cloud services market is expected to witness a growth of 15.7% in 2015, supported by strong growth across all segments of the public cloud market to reach US $277 billion through IaaS segment to remain as the highest growth segment with a predicted 5 year CAGR of 31.8% to grow to US $37 billion through Source: Gartner Survey (January 2015) With a predicted CAGR of 20% from 2013 through 2018, the SaaS segment is expected to reach almost US $54 billion through Large and midsize enterprises are using SaaS to replace or augment existing applications, driving a shift in IT spending from traditional, non-cloud software licenses to SaaS.

15 15 Public Cloud Services growth Vs. IT Markets Annual Growth Rates (Percentage) of Public Cloud Services Compared to Other IT Markets Although IT spending on public cloud services is growing at rates exceeding most other IT markets, spending on public cloud services still constitutes a small fraction of total IT spending. Source : Gartner 2015

16 16 Public Cloud Services North America North American Public Cloud Services Revenue (US $B) $75 $88 $105 $122 $143 $165 North American market contributes to more than 63% of the total cloud revenue and totaled to US $88 billion in Overall cost reduction may have been the top driver for all US based customers to adopt Public cloud services. 20 Manufacturing, retail, resource 0 industry, utility, and transportation companies are Source : Gartner Cloud Forecast Q the quickest to move to the The public sector healthcare, government, and cloud and have built the most education and construction companies are slower mature cloud strategies. to move, with financial and professional services companies close to the overall average. $188

17 17 Hype Cycle for Cloud Computing

18 18 Market Drivers Overall cost reduction may have been the top driver for all respondents Note: Number of respondents is 122 in the cloud planning and adoption survey. Source: Gartner (January 2015)

19 19 Market Inhibitors Security and privacy were the top reason across all respondents (63% of respondents) Note: Number of respondents is 210 for top reasons for all countries. Number of respondents varies for the three specific top reasons by country. Source: Gartner (January 2015)

20 20 Investments in Cloud Services SaaS led cloud service for investments The highest number of respondents were spending on SaaS CRM in 2014, whereas less customers were currently spending on SaaS business intelligence, and nearly twice as many expect to spend in the future. Note: Number of cloud planning and adoption survey respondents = 175; CIO survey respondents = 2,339. Source: Gartner (January 2015)

21 21 Global Cloud 2015 Top 10 Decision Imperatives Source: IDC, IDC FutureScape: Worldwide Cloud 2015 Predictions

22 22 Cloud Deployment Varies by Cloud Service Opportunity for hybrid and hosted private cloud preferred over other cloud services and is expected to double over the next three years. Hybrid cloud usage or adoption rates will grow the fastest over the next three years because of the evolving needs of users and also as security concerns over public cloud ease. Hybrid Cloud and Hosted Private Cloud Adoption Patterns Note: Number of "now" respondents = 577; "in three years" respondents = 861. Source: Gartner (January 2015)

23 23 Cloud Models Shift Toward Hosted Private Cloud and Hybrid Cloud Source: Gartner Cloud Survey (February 2015) Question asked: When considering your organization's use of cloud services, which is the primary cloud model your organization employs today and will employ in three years?

24 24 Organization Roles and Involvement in Cloud Budget Setting Note: Number of respondents = 332. The sum of influence does not include "don't know" and "no involvement" responses. Source: Gartner (January 2015)

25 25 Cloud Deployment in North America Cloud Deployment Models North America, and Over Time North America predominantly prefer private cloud now and expect to prefer it in the future as well. Note: Number of North America respondents = 60; Source: Gartner (January 2015)

26 26 Market Overview - SaaS Organizations of all sizes are using SaaS as a means to lower costs, increase innovation and improve organizational agility. Worldwide revenue for the SaaS enterprise applications market was $22.6 billion in The SaaS enterprise applications market is currently forecast to increase to a total of US $50.8 billion by 2018, representing a compound annual growth rate (CAGR) of 17.6% for the five-year forecast period. In 2013, SaaS revenue represented 16.6% of the overall enterprise applications market of $135.9 billion, while in 2018 it is forecast to reach 27.8%. The top 5 vendors in 2013 based on worldwide SaaS enterprise applications revenue were salesforce.com, ADP, Intuit, Oracle, and SAP, together representing 35% of the total market.

27 27 SaaS Market Forecasts - North America SaaS Market Forecast, North America ( ) (US $B) $14 $17 $21 $25 $29 $34 $ SaaS Market Forecast, North America by Segments ( ) ( %) 100% 80% 60% 40% 20% 0% Source : Gartner Supply Chain Management Enterprise Resource Planning Web Conferencing, Teaming Platforms, and Social Software Suites Business Intelligence Applications Customer Relationship Management Project and Portfolio Management Digital Content Creation Office Suites

28 28 Hype Cycle for Software as a Service, 2014 Source: Gartner (July 2014)

29 29 Most Used Software Applications on Public Cloud Source: IDC, Worldwide SaaS and Cloud Software Forecast and 2013 Vendor Shares

30 Worldwide Cloud Applications Market 30 Worldwide SaaS Applications: Penetration by Secondary Market & Cloud Adoption, 2014 Secondary Market Functional Market Collaborative Applications 16% 44% Instant Communications Enterprise Social Software Conferencing Team Collaborative Content Applications 3% 3% Content Management Authoring & Publishing Search and Discovery Enterprise Portals CRM Applications 29% 39% Sales Marketing Customer Service Contact Center Engineering Applications 1% 2% CAD/CAE/CAM Applications Collaborative Product Data Management ERM Applications 38% Financial Accounting 26% Human Capital Management Payroll Procurement Financial Performance Project & Portfolio Management Enterprise Asset Management Order Management O&M Applications 11% Services Operations 8% Management Manufacturing SCM Applications 1% 5% Logistics Production Planning Inventory Management Source: IDC Public Cloud Tracker, December 5, 2014, Semiannual Software Tracker, 2014

31 31 Market Share by Vendor SaaS Worldwide SaaS Enterprise Applications Revenue by Vendor, 2013 ($M) Others, $4,109, 27% Salesforce.com, $3,220, 21% NetSuite, $334, 2% Ultimate Software, $334, 2% Workday Inc., $337, 2% IBM, $475, 3% athenahealth, $562, 4% Concur Technologies, $580, 4% SAP, $910, 6% Adobe, $620, 4% Oracle, $1,076, 7% ADP, $1,449, 9% Intuit, $1,305, 9% Source : IDC Dec 2014

32 32 PaaS Market Forecast, (US $B) $1.1 $1.5 $1.9 $2.3 $2.6 $3.0 $ % 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% PaaS Market Forecast by Segments, (%) Source : Gartner Application Infrastructure and Middleware Business Intelligence Platform Database Management Systems Application Development E-Commerce Enablement Cloud Payments Supply Management Industry Operations Human Resources Finance & Accounting

33 33 Market Forecasts MSS Source: Gartner (July 2014)

34 34 The Key Trends in PaaS "Cloud first" has become the prevailing vendor innovation strategy. Some leading-edge capabilities are available only in the cloud. PaaS offerings begin to challenge traditional application infrastructure offerings (and vendors)for mainstream enterprise projects. PaaS frameworks (like Cloud Foundry, OpenShift by Red Hat, Apprenda, Apache Stratos and Deis by Engine Yard) form the foundation for comprehensive PaaS suite offerings and help to bridge the private and public PaaS divide. New forms of xpaas continue to emerge, driven by evolving use cases (e.g., business analytics, stream processing, mobile back end and the Internet of things (IoT)). IoT pushes stream processing, event processing, real-time analytics, IMC, and real-time, context-aware business decisions to the center of new applications and business solutions. This puts pressure on platform providers, including PaaS, to adjust and expand into digital business.

35 35 Market Trends - PaaS Vendor innovation and user demand are driving the availability of leading-edge capabilities in public platform as a service (PaaS) that are not available in software onpremises. Private PaaS technology gains momentum with the emerging PaaS framework technologies, such as Cloud Foundry, Red Hat OpenShift and Apprenda, but the required cultural and organizational changes slow down effective adoption. The PaaS market continues to expand as more innovators and application infrastructure incumbents enter the market; the peak of market consolidation remains in the future for most categories of PaaS (xpaas). Midsize businesses actively engage in digital business innovation, which accelerates their adoption of cloud services, including PaaS.

36 36 Magic Quadrant for Enterprise Integration Platform as a Service, Worldwide

37 37 IaaS Market Forecasts North America IaaS Market Forecast, (US $B) $5.1 $7.3 $10.3 $14.1 $18.3 $22.8 $ % 80% 60% 40% 20% 0% IaaS Market Forecast by segments, (%) Compute Storage Print Source : Gartner IaaS competition will intensify and quickly narrow, as adoption of cloud IaaS will grow briskly (36%) in 2015 to reach US $10.3 Billion, reporting a continuous growth to reach US$ 27.8 billion in 2019 in North America.

38 38 From Managed Hosting to Private/Hybrid Cloud U.S. Hosting/IaaS, ($M) 35,000 30,000 25,000 20,000 15,000 10,000 5, Traditional Managed Hosting Hosted Private Cloud Public Cloud Source, IDC 2014 Traditional managed hosting gives way to hosted private cloud Public cloud used as a standalone resource and increasingly, as part of hybrid cloud solutions Hybrid cloud penetration: 45% among cloud IaaS users Managed Hosting to Hosted Private Cloud transition involves: Self-service tools Dynamic resource allocation capability API functionality Standardized, packaged service offerings

39 39 Market Trends: Cloud IaaS Providers Expand Into PaaS The market is expanding beyond raw infrastructure resources IaaS providers will offer cloud software infrastructure services IaaS providers may enter the application PaaS market IaaS providers may deconstruct apaas into components

40 40 The IaaS Provider Landscape - Cloud aggregator/multicloud - Vectors of differentiation Multi-tenant vs. bare-metal IaaS vs. IaaS/PaaS Defined instances vs. pool of resources Private network (performance, security) vs. public Internet access (ubiquity) Commits vs. pay-as-you-go Hyper-scale/scale-out vs. enterprise cloud/scale-up DIY vs. support/managed services Cloud-only vs. full-service Standalone private cloud vs. orchestration with private cloud/managed hosting/colocation Single-cloud vs. instrumented multi-cloud access

41 41 Magic Quadrant for Cloud Infrastructure as a Service, Worldwide

42 42 Impacts and Top Recommendations for Cloud Service Providers Source : Gartner 2015

43 43 Key Challenges Facing Cloud Service Providers Multiple patterns and models of cloud adoption across regions and countries exist, requiring service providers to develop regional strategies. Go-to-market messages for cloud services must cater to role-specific and geography-specific needs and perceptions. Service providers can capitalize on spending intentions but must know that decision makers and budget holders can be different. Public cloud SaaS is a multiyear shifting opportunity. Winning service bids will depend on meeting the selection criteria and having the right services at the right time.

44 key findings for U.S. cloud adopters who use cloud professional services 2 challenges (security & privacy) Adoption rates increased across all three cloud categories: More in production & pilots; planned investment up from spending intentions biased dramatically towards increases for all Project-based services Adoption of non-commoditized cloud application workloads growing faster in U.S. than commoditized (i.e. Collaboration) compared with 2013

45 45 Evolution of the Cloud Service Provider Business Model and Community Number of Providers From Many To few Structure of Provider Both vertically-integrated (e.g. software and service) and specialized (e.g. just service delivery) Specialized (pureplay) service providers Brand Orientation Platform-centric Service Centric Portfolio Discrete Offerings Walmart-like set of offerings

46 46 Competitive Landscape by Segments Cloud Applications (Software-as-a-service) Collaborative Applications Content Applications Enterprise Resource Management Applications Supply Chain Management Applications Operations & Manufacturing Applications Engineering Applications Customer Relationship Management Applications Cloud (Application) Platforms (Platform-as-a-Service) Application Development Software Application Server Middleware Data Access, Analysis, and Delivery Information & Data Management Integration & Process Automation Middleware Other Application Dev and Deployment Quality & Life-Cycle Tools Enterprise Portals System & Network Management Software Security, Storage, & System Software Cloud Infrastructure (Infrastructure-as-a-Service) Servers Storage Networks Clients 46

47 Oracle SAP IBM Adobe Cisco Amazon Citrix Concur athenahelath Symantec Google OpenText HP RealPage ServiceNow Workday Microsoft Intuit ADP Salesforce.com 47 Cloud Software Market Leaders (2013) SaaS/PaaS Revenue (US $B) Above $100 million in 2013 Cloud Software Top 75 Above $350million in 2013 Cloud Software $50 - $100 million in 2013 Cloud Software $150-$349 million in 2013 Cloud Software 2.5 $25-$50 million in 2013 Cloud Software $75-$149 million in 2013 Cloud Software $5 - $25 million in 2013 Cloud Software $50k - $5 million in 2013 Cloud Software ,000 1,000-2,900 vendors $20-$74 million in 2013 Cloud Software $50k - $20 million in 2013 Cloud Software Source: IDC CloudShare, 2014

48 48 Cloud Professional Services Vendor Source: IDC, IDC Market Scape: Worldwide Cloud Professional Services 2014 Vendor Analysis

49 49 IT Services for Cloud Computing Cloud-Related IT Services Utilization, Currently and Expected in 2017 Consulting currently is the most frequently used service by these respondents, but as these customers move past the tipping point, their demand for cloudrelated consulting services will wane. Training is an example of a service that is currently underutilized and that customers expect to use more of in the future. Source: Gartner Cloud Survey (February 2015)

50 50 Essential Guidance - IT Suppliers Building a Winning Cloud Strategy Actively morph traditional hosting services morph into hybrid IT. Service providers must make strategic investments in transformation (automation, orchestration, APIs, enhanced self-service, and ecosystems) to capitalize on the hybrid IT opportunity. Aggressively develop partner ecosystems. Key areas include enterprise software, industry-focused analytics and insight, developer tools, and consulting/advisory services Hyperscale IaaS providers and private/colocation/network services providers must team to enable multi- Specialization Service providers unable or unwilling to make the long-term, multi-billion investments in hyper scale clouds should focus on specialized value propositions around managed services, cloud/network integration, industry ecosystems, multi-cloud orchestration and management while partnering for massive-scale, rich-featured public cloud

51 51 Cloud Predictions by Gartner Through 2017, fewer than 25% of large IT organizations will deploy a valid private PaaS. By 2018, PaaS will be the dominant platform of choice for digital business projects in midsize business organizations. By 2018, the ipaas market will further fragment, with no vendor exceeding 15% of the global integration PaaS (ipaas) customer base. By 2017, functional completeness of cloud-based business analytics PaaS (bapaas) will exceed that of on-premises business analytics solutions. By 2018, three out of five leading application PaaS (apaas) vendors will support highcontrol and high-productivity programming models.

52 52 Cloud Predictions by Gartner (contd.) By 2018, the distinction between public and private cloud IaaS from service providers will be largely erased. By 2017, more than half of traditional service providers will manage customer workloads on top of leading IaaS provider platforms, rather than compete with these hyperscale providers. Through 2017, the value delivered by Docker will be centered on a new ecosystem for container-oriented management, rather than vendor-hyped portability benefits. Through 2017, the majority of the top 20 pure-play SaaS vendors will continue to be unprofitable.

53 53 Market Predictions by IDC Hybrid Cloud More than 65% of Enterprise IT Organizations Will Commit to Hybrid Cloud Technologies Before 2016, Vastly Driving the Rate and Pace of Change in IT Organizations Cloud Open Source Impacts IT Decision Making By 2017, 20% of Enterprises Will See Enough Value in Community-Driven Open Source Standards to Adopt Them Strategically Consumerization of Development By 2017, 25% of IT Organizations Will Formally Support a "Consumer Tier" to Allow Workers to Develop Their Own Personal Automation Industry Clouds By 2017, IT Buyers Will Actively Channel 20% of Their IT Budgets Through Industry Clouds to Enable Flexible Collaboration, Information Sharing, and Commerce

54 54 Market Predictions by IDC (contd.) Workload-Aware Management By 2016, More than 50% of Enterprise IT Organizations Building Hybrid Clouds Will Purchase New or Updated Workload- Aware Cloud Management Solutions Rise of Micro and Functional IaaS 60% of SaaS Applications Will Leverage New Function-Driven, Micropriced IaaS Capabilities by 2018, Adding Innovation to a "Commodity" Service Trust and Data Sovereignty By 2015, 65% of Selection Criteria for Enterprise Cloud Workloads in Global IT Markets Will Be Shaped by Compliance with Data Privacy Legislation Managing Risk in Sourcing IT Services 75% of IaaS Provider Offerings Will Be Redesigned, Rebranded, or Phased Out in the Next Months

55 55 Market Predictions by IDC (contd.) Skills and Staffing By 2016, There Will Be an 11% Shift of IT Budget Away from Traditional In-House IT Delivery Toward Various Versions of Cloud as a New Delivery Model DevOps Process Maturity By 2017, 35% of New Apps Will Use Cloud-Enabled Continuous Delivery and DevOps Life Cycles for Faster Rollout of New Features and Business Innovation

56 56 Future Outlook As cloud-based services become more available and diverse, businesses and consumers using them require extendible data integration strategies and capabilities, to interact and integrate with cloud-based data. IaaS competition will intensify and quickly narrow and the "PaaS war" expected to expand; IaaS and PaaS cloud computing markets to be a highly competitive environment where prices are pushed down among the major contributors including Microsoft, Google, and IBM This market is also undergoing significant changes as new vendors enter the market and as cloud service offerings expand to be more comprehensive in their capabilities.. Consolidation within market segments, and increasing overlap in features and capabilities across the defined cloud market segments are inevitable in this growth phase.

57 57 Sources Gartner Hype Cycle for Cloud Computing, 2014 Predicts 2015: Cloud Computing Goes Beyond IT Into Digital Business Market Definitions and Methodology: Public Cloud Services Cloud Adoption Trends Highlight Buyer Preferences and Provider Opportunities Forecast Overview: Public Cloud Services, Worldwide, 2014 Update Cloud Service Providers Must Understand Deployment, Adoption and Buyer Complexity to Leverage Cloud Revenue Opportunities Forecast Overview: Public Cloud Services, Worldwide, 2014 Update Predicts 2015: Private, Public and Hybrid: PaaS Advances The Key Trends in PaaS, 2015 Magic Quadrant for Cloud Infrastructure as a Service, Worldwide Magic Quadrant for Enterprise Integration Platform as a Service, Worldwide Hype Cycle for Platform as a Service (PaaS), 2014 IDC Future of Cloud (Rick Villars, VP, Datacenter & Cloud) 2014 IDC Services Group Survey: U.S. Professional Services Opportunities Related to Cloud Services Market Analysis Perspective: Worldwide SaaS and Cloud Software, Worldwide SaaS Enterprise Applications Forecast and 2013 Vendor Shares