TROUBLESHOOTING ESPKB. Bil Simptom Punca Penyelesaian. Membuat permohonan kad pintar baru kepada MAMPU melalui laman sesawang GPKI

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1 TROUBLESHOOTING ESPKB Bil Simptom Punca Penyelesaian 1. Page cannot be display / Page Decline Kad Pintar pengguna telah tamat tempoh atau rosak Membuat permohonan kad pintar baru kepada MAMPU melalui laman sesawang GPKI Salah nombor pin Pastikan nombor pin yang digunakan adalah betul Sekiranya perlu menetapkan semula nombor pin, sila rujuk ke Sekysen ICT, Tingkat 11, Wisma Persekutuan dengan cara membawa: i. Kad Pintar ii. Surat iringan bagi wakil iii. Kad pengenalan bagi individu Error No Kad Pengenalan tidak sah dipaparkan Pastikan pengguna telah berdaftar di dalam sistem dengan menghantar borang JANM.01 ke Unit Pelaksanaan, Paya Keladi Pembaca Kad Pintar tidak berfungsi Pastikan driver Pembaca Kad Pintar diinstall dengan betul Sekiranya Pembaca Kad Pintar tersebut disyaki rosak. Permohonan Penggantian Pembaca Kad Pintar baru kepada MAMPU melalui laman sesawang GPKI Pastikan aplikasi ivest4eg 1.0 / ivest/ 4.1/ ivest 4.2/ diinstall dengan betul

2 Kesilapan Internet Explorer Setting Pada Internet Explorer, klik pada Internet Options Connections LAN settings. Pastikan tickbox dengan perkataan Use a proxy server for your LAN ditanda. Kemudian, klik butang Advanced dan pastikan pada ruangan Secure dimasukkan localhost dengan port Kemudian, pada Internet Options Security Local Intranet Custom level, pada pilihan Reset to: pilih low dan klik Reset Fail HOSTS dalam direktori C:\Windows\System32\drivers\etc tidak dikemaskini dengan betul Pastikan entri berikut wujud dalam fail HOSTS ## espkb dan eterimaan ## trngnu trgrep report10g ettrg # # Unicenter ## servicedesk SDSERVER SDSERVER2 Tanda seru pada aplikasi ivest (untuk ivest 4.2) Beri full access permission kepada user ke aplikasi ivest menerusi Registry Editor 1. Taip regedit untuk masuk ke Windows Registry pada PC pengguna. 2. Pilih SOFTWARE > DIGICERT 3. Klik kanan pada DIGICERT untuk mengeluarkan popup menu dan pilih Permissions 4. Pilih pengguna PC yang menggunakan espkb dari senarai pengguna d 5. Klik OK untuk mengesahkan perubahan yang dilaksanakan.

3 6. Klik butang X untuk menutup tetingkap registry. Rangkaian dalaman (LAN) rangkaian bertanda pangkah ( X) Semak kabel rangkaian (LAN) dan talian 1Gov*Net samada berfungsi atau tidak. Tiada perisian ivestclient ivest Gate dan Iproxy tidak aktif Pastikan aplikasi ivest4eg 1.0 / ivest 4.1/ ivest 4.2/ diinstall. ** Perisian boleh dimuaturun dari lawan sesawang ANM muatturun - aplikasi ivest Gate(kunci) dan Iproxy (mangga) aktif pada taskbar. Caranya Start Program-ivest Client- klik iproxy (manga) dan ivest gate (kunci). Network Host Unreachable apabila ping kepada ip dilakukan Hubungi pihak GITN di talian / untuk melaporkan kerosakan talian Eg*Net/ 1Gov*Net dan dapatkan nombor report untuk tindakan lanjut request can t find host trngnu apabila ping trngnu dilakukan Pastikan hosts fail dimasukkan hostname trngnu 2. Address Bar berwarna merah dengan catatan certificate error Sijil ivest belum dikemaskini ke versi terkini Dapatkan sijil baru dari laman web DIGICERT di URL Download aplikasi ivestcertificateupdate2.1.exe dan install di komputer pengguna 3. Null certificate error User tersilap menggunakan http untuk mengakses sistem Gunakan protokol HTTPS untuk mengakses system 4. Sistem OK tetapi ActiveX Add-On untuk ivest belum Install ActiveX add-on apabila diminta

4 perakuan 1 & 2 gagal diinstall pada browser Internet Explorer 5. Sistem OK tetapi laporan gagal dibuka Fail HOSTS dalam direktori C:\Windows\System32\drivers\etc tidak dikemaskini dengan betul Pastikan entri untuk laporan seperti di bawah wujud dalam fail HOSTS trgrep report10g Semakan dengan Ping dan pastikan reply from Pop-up Blocker telah menghalang laporan dibuka Pada Internet Explorer, klik pada Internet Options Privacy, untick pada pilihan turn on Pop-up Blocker. Aplikasi Adobe Reader tidak diinstall Install Adobe Reader versi terkini pada komputer pengguna Server Laporan mungkin bermasalah Contohnya oracle error Laporkan ke Sekyen ICT di talian untuk tindakan lanjut 6. Maklumat dalam laporan espkb tidak betul Terdapat kesilapan formula semasa menjana laporan tersebut Majukan laporan ke EGAG menggunakan aplikasi UNICENTER untuk membolehkan EGAG mengemaskini kod aturcara aplikasi espkb Sekiranya mempunyai masalah untuk mengakses UNICENTER, laporkan masalah tersebut ke Unit khidmat nasihat di talian Sistem dibuka menggunakan Firefox / Chrome apabila masuk ke sistem espkb Firefox/chrome telah menjadi default browser pada komputer pengguna tersebut Pada Internet Options Programs, Tip pada butang Make Default dan tandakan ruangan kotak yang bertulis Tell me if Internet Explorer is not the default web browser. Klik ok. Tutup dan buka semula sistem espkb

5 8. Forbitten ivest gete dan iproxy tidak aktif kerana sistem espkb sudah lama tidak dibuka Remove ivest Client pada control Panel Add and Remove program. Install semula ivest client. 9. Masuk nombor pin tetapi error page cann t display 10. Laporan tak boleh dicetak Windows update blok https Printer tidak diinstall dengan betul Remove windows update patch mulai dan tukarkan status windows update kepada turn off ( windows xp) atau never check update (windows vista dan windows 7) Install driver printer yang berkaitan dan pastikan printer dijadikan default printer

6 TROUBLESHOOTING ETERIMAAN Bil Simptom Punca Penyelesaian 1. Resit asal tidak keluar i. Tiada java 6 update 7 ke atas dipasang ii. Semasa login eterimaaan java applets tidak dipaparkan 2. Java applets tidak dipaparkan semasa login Install java 6 update 7 ke atas dam edit java.policy dengan menambah Permission java.lang.runtimepermission QueuePrintJob ; Nota: fail java.policy didalam folder c:program file\java\jre6\lib\security Setkan pada Internet Explorer-Internet Option- Connection LAN Setting- Advanced-Excption.Tambahkan ettrg

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