Salesforce ExactTarget Marketing Cloud Consultancy and Implementation Services

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1 Methods Digital GCloud Service Definition Salesforce ExactTarget Marketing Cloud Consultancy and Implementation Services HEAD OFFICE: 125 Shaftesbury Avenue, London WC2H 8AD Scottish Office: Exchange Place 2, 5 Semple Street, Edinburgh, EH3 8BL Midlands Office: Pure Offices, Lake View Dr, Sherwood Park, Nottingham, NG15 0DT t: +44 (0) e: info@methods.co.uk w:

2 The main point of contact for Methods Digital GCloud Services is: Bid Team Methods Digital Limited 125 Shaftesbury Avenue Phone: London Fax: WC2H 8AD Document control Issue No Issue Date Summary of Issue /4/2014 Authorised for publication Copyright 2014 Methods Digital Limited This document is the property of Methods Digital Limited. It shall not be reproduced in whole or in part, nor disclosed to a third party, without prior written permission. No responsibility or liability is accepted for any errors or omissions in this document or related documents. Freedom of Information Act Methods Digital Ltd wishes to comply with the requirements of the Freedom of Information Act 2000 (FOIA). We therefore provide this document on the basis that it is not released without informing Methods Digital Ltd of its release and to whom. If the need arises to release this document, we would wish to inform you of areas within this document which are covered by Section 43 of the FOIA which we consider to be a Trade Secret and therefore may not be divulged to any third party under the Act. Methods Digital is a leading digital services consultancy. We advise and build the next generation of enterprise software to help our clients gain maximum value from their cloud platform solutions. Contact us: Methods Digital 125 Shaftesbury Avenue, London WC2H 8AD +44 (0)

3 Contents 1. Salesforce ExactTarget Marketing Salesforce Services Methods Digital - Salesforce ExactTarget Marketing Cloud Consultancy and Implementation Services Methods Complete Range of Services Why Methods Digital? Pricing Salesforce Pricing Additional Information... 7 i

4 1 1. Salesforce ExactTarget Marketing Methods Digital provides consultancy, design, architecture, implementation, development and support services for all of Salesforce ecosystem of capabilities. Methods Digital can help your organisation assess the benefits of cloud based platforms, ensuring that cost benefits do not come at the expense of security or your organisation's assets and specific requirements. 1.1 Salesforce Services Salesforce Services provide an ecosystem of capability to help organisations move faster, lower IT costs, and scale applications and services. These services are trusted by the largest enterprises and the hottest start- ups to provide a variety of service enabling capabilities including: Sales Cloud Service Cloud Platform1 Force.com (Platform) Chatter Data.com Heroku (Platform) ExactTarget Marketing Cloud AppExchange 1.2 Methods Digital - Salesforce ExactTarget Marketing Cloud Consultancy and Implementation Services Methods Digital is an accredited Salesforce partner delivering services in the UK to the public and private sectors. We provide consultancy, design, architecture, implementation, migration, development and support services utilising the Salesforce ecosystem of capability. Methods Digital has experience of designing Salesforce services for both public and private sector customers. Our team of experienced implementation, development and architecture consultants deploy solutions to meets customer s business, operational & security requirements within a controlled timeline and budgetary scale. 1

5 1.3 Methods Complete Range of Services Methods Digital provides a full range of services to design, develop, implement & support cloud based services. We offer: Consultancy Strategy Development Implementation Migration Adoption Design & Architecture Reselling Support & Management Training 2

6 2 2. Why Methods Digital? Methods is a leading business and technology services company based in central London but with offices across the UK and with over 100 full time staff. Established in 1990, Methods provides innovative advice, services and technology across a number of sectors, with a particular focus on Healthcare, Local and Central Government. We focus on technology- enabled change and have built a strong reputation for delivering client- side consultancy, intelligent customer services, effective stakeholder engagement, and can ensure that best practice management controls and techniques are deployed. Methods is a large SME. This means that we have breadth and depth of resources to match larger organisations, but are also able to respond quickly and accurately to client needs, enabled by a flatter, more directly engaged management structure Methods Group has five main divisions: Methods Digital Methods Advisory Methods Professional Services Methods Enterprise Methods Analytics Methods Digital helps organisations to embrace agile and become digital by default. We advise on and build the next generation of enterprise software to help our clients gain maximum value from their cloud platform solutions. Our core expertise lies in the following areas: Skills We have a depth and breadth of skills in digital transformation supported by our work on public cloud platforms and technologies. Experience We have extensive experience to support clients in changing people, process and governance approaches to make your organisation more agile. Innovate We innovate with an enterprise view, looking at the underlying architecture and delivering fully supported scalable solutions that communicate with each other and don t sit in silos. Deliver We offer a full range of services from strategy, architecture, implementation, customisation and integration, through to custom app development and managed services. 3

7 Partners We have built deep relationships with the most innovative enterprise cloud platform businesses in the world: o o o Salesforce We are a Salesforce Cloud Alliance partner meaning that from whatever your starting point we can design, implement and configure your Salesforce solution to enable your business goals. Particularly if your goals are focused on delighting your customers and users. Box.com Box.com is the cloud based collaboration, document management and file sharing product that accelerates your people and your business. We are proud of our partnership with Box.com and we are passionate about its ability to bridge the gap between enterprise and consumer solutions - a gap that has not been filled for too long. Amazon Web Services We are an Amazon Web Services Premier Consulting Partner. We are an enterprise cloud systems implementation and integration specialist that supports all of the AWS ecosystem of digital capabilities. 4

8 3 3. Pricing All of our services are priced by a common set of rates tables, based on the Skills for the Information Age (SFIA) Definitions & Rate Card, as shown below. This gives day rates for consultants of different levels of experience undertaking different types of roles in different types of projects. Further details can be provided if required, but we would normally expect to agree what level of supporting resource(s) were required for a given project with a client, which will enable us to determine what rate(s) are appropriate. Strategy & architecture Business change Solution development & implementation Service management Procurement & management support Client interface 1. Follow Assist Apply Enable Ensure/Advise Initiate/Influence Set Strategy/Inspire Standards for Consultancy Day Rate cards Consultant s Working Day 8 hours exclusive of travel and lunch. Working Week Monday to Friday excluding national holidays Office Hours - 09:00 17:00 Monday to Friday Travel and Subsistence Included in day rate within M25. Payable at department s standard T&S rates outside M25. Mileage As above Professional Indemnity Insurance included in day rate. 5

9 3.1 Salesforce Pricing The nature of cloud based commoditised software means that pricing fluctuates. The general trend has been that pricing becomes more competitive. For more information on prices for Salesforce products can be found on G- Cloud or from the Salesforce.com website: pricing.jsp 6

10 4 4. Additional Information Service Management Methods consultancy services are accredited to ISO9001 quality standards and delivered according to a proven PRINCE2 based project management methodology. We are accustomed to working in close collaboration with clients, often on- site, against agreed work and deliverable schedules. Training Training is not a requirement of consultancy services, however, Methods Digital always aims to provide skills transfer to client staff throughout assignments. We are also offering to provide training services to client staff on the new products, systems and processes that may be associated with a Cloud solution implementation. Ordering and Invoicing Methods Digital is an experienced framework contractor and orders through the G- Cloud framework would be treated in the same way as orders through our other many frameworks across Government. This would involve discussion of requirements, agreement and completion of a Call Off contract, and submission of a Purchase Order. We would then set up a mutually acceptable start date and commence work. Invoicing would be based on the submission of monthly timesheets and any expenses for the consultants providing the service, along with our invoice. Payment terms are 30 days. Termination Terms Since there is no licencing agreement for the consultancy services we are offering, there are no additional termination terms, which would be in accordance with the Framework Agreement and the Call Off contract. Customer Responsibility For any give call off requirement, the dependencies on the customer associated with the work (which would differ in each case) would be discussed and agreed before commencement, and form part of the Call Off contract. 7