SERVICE DEFINITION CYBER SECURITY SERVICES CONTENTS

Transcription

1 SERVICE DEFINITION CYBER SECURITY SERVICES CONTENTS Cyber Security Overview About FDM Management Structure Relating to this Offering Your Responsibilities Other Key Points Relating to this Offering SFIA Rate Card FDM Group 3rd Floor, Cottons Centre, Cottons Lane, London SE1 2QG Tel: +44 (0)

2 CYBER SECURITY SERVICES OVERVIEW FDM provides clients with trained Cyber Security Specialists for both Digital IT projects and business change programmes in a cloud computing environment. FDM Cyber Security Consultants have the ability to detect and apply preventative measures to Cyber Security Threats and Issues, in addition applying learned knowledge in the form of disaster recovery and threat recovery. They gain knowledge around infiltrating insecure networks, leading to providing better solutions, lowering the risk of future security breaches. Service Features Understanding of Security Cloud Computing Security Issues Goals of Security - CIA and associated mechanisms Identification, Authentication, Authorization and Access System attacks Malware Network Security Basics of Cryptography Risk Management, Security Policies, Providing User Awareness and Training Disaster Recovery Business Continuity Planning Standards and Regulations Security Issues within Big Data Service Benefits Fast deployment to site provided by flexibility of FDM model Virtualised Environments provide Cyber Security Consultants with hands-on experience and exposure to industry-wide security technologies Varied pool of Consultants enables excellent organisational fit Low-risk resource solution no minimum duration of commitment FDM Consultants are geographically flexible throughout the UK Two-year commitment by FDM Consultant provides knowledge retention Two-year commitment lowers recruitment costs for clients through continuity Ex-Forces Consultants can provide skills beyond graduate-level FDM retains accountability for Consultants, de-risking clients recruitment processes FDM assists with onboarding, HR and Consultant support FDM promotes diversity and can assist clients with diversity initiatives

3 ABOUT FDM FDM Group is a leading professional services provider with a focus on IT. FDM is renowned for its unique IT Careers Programme, which gives graduates and ex-forces personnel award-winning business and technical training in core IT disciplines: project support/management, business analysis, software development and testing. As Consultants are trained in FDM s own Academies in Glasgow, Manchester or London, we also have the flexibility to create tailored training for clients specific projects and requirements. With centres in Europe, Asia and North America, FDM provides high-value, cost-effective and low-risk professional services to over 130 clients worldwide in industries such as finance, insurance, media, government, retail, airlines, energy and not-for-profit, helping them to achieve specific business objectives. FDM has shown growth over the years and has firmly established itself as an award-winning company and Britain s largest listed IT services provider. MANAGEMENT STRUCTURE RELATING TO THIS OFFERING To protect our consumers from the underlying complexities of delivering a service, FDM provides a management wrapper around our service delivery comprising Account Managers, Human Resources and Consultant Support Team: Account Managers Assigned to the consumer for the duration of the engagement, the Account Manager will be the primary point of contact for all requirements, queries, issue escalation and liaison between consumer and supplier. The Account Manager will also review the engagement on a regular basis with the consumer and provide any reporting as agreed with the consumer. Human Resources Team The HR Team supports, engages and interacts with FDM Consultants through FDM s dedicated initiatives and communication channels. HR manages all Consultant relations including contractual issues, performance management, appraisals, disciplinary action, grievances and conduct issues. They act as a point of contact for legal questions, policies and work practices in addition to managing the administration of expenses and relocation. The service HR delivers means that Consultants are managed remotely, and will seek client feedback, where available, to manage employees effectively and ensure optimum performance levels. This will help to support the successful transition from training to full-time employment and the continuous progress of each Consultant. Consultant Support Team As part of the HR Team, the Consultant Support Team is responsible for providing professional, ongoing support to on-site Consultants globally, managing and carrying out the review process, assisting in identifying further training opportunities and they may also contribute to the resolution of potential areas of concern. This team will facilitate communications and activities between internal departments and on-site Consultants as necessary.

4 Business Development Managers (BDMs) Supporting the strategic goals of the business, FDM s BDMs work across all Cloud engagements to ensure that our Consultants and services meet the growing needs of our clients. With commercial and technical expertise in each of the specific divisions of the business they are able to offer relevant support, knowledge and experience across all industry sectors. BDMs play a crucial role in ensuring that FDM Consultants are the value-add proposition required by clients and to work with clients on future Cloud developments. FDM Learning and Development Staff As FDM Consultants continue to develop their skills and competencies, our training Academy provides on-going mentoring throughout the Consultants time with us. Whether it is identifying further training needs, through Cloud-Based means, or offering guidance on specific issues, the level of support is tailored on an individual basis. Me+ Application FDM is currently in the process of developing Me+, a mobile application that will allow our trainees and Consultants to manage their professional development and career progression. The app will allow consultants to invite influencers to view and contribute to their Me+, which could be Line Managers on-site, FDM mentors, BRMs and/ or HR. With the majority of our workforce being remote, Me+ will enable them to focus on managing their own self-development and career progression alongside FDM as soon as they start in FDM s Academy and whilst on client site. FDM Project Managers (PM) When the resource levels of FDM Consultants increase with a client, it often becomes beneficial to have a point of contact within our Finance Team who can help project manage our resource. This can range from helping to facilitate the contracts/statement of works and purchase order/invoicing processes, to effective workforce management processes where Consultants may be working in complex Cloud deployment teams so that the resource can be managed more effectively. On-Boarding Support The FDM Life on Site session carried out before they are deployed complements the client induction process and includes core information and advice on the following: Data protection; Cloud confidentiality and intellectual property rights Contracts, professionalism and expectations on-site HR, salary and relocation support Timesheet procedures Introduction to assigned client/consultant support function (FDM HR Advisor, Consultant Support Team, BDM and/or post-deployment care team) Client Specific On-Boarding Documentation An on-boarding document is created for each client, specifically tailored to encompass key details. This will include the following details as standard, with further information to be incorporated as deemed necessary by the client: Client company ethos and corporate culture Organisational charts Onsite policies and procedures Introduction to location and local amenities Corporate rates and recommendations How to find your office local maps and site plans Specifics to particular geographies/countries Consultant schedule a one-page guide detailing client and site details such as agreed working hours, reporting managers and placement dates Induction on Client Site Following the FDM and client-relevant training, Consultants will complete the above on-boarding process before arriving on site to attend an induction session. Dependent on client preference, FDM staff can attend this induction to ensure effective deployment on-site.

5 YOUR RESPONSIBILITIES Consumer responsibilities will be identified and agreed at the inception of each service engagement. These will typically involve: Identification of a point of contact Provision of working premises and associated hardware and software considerations Involvement in, and acceptance of, key engagement agreement terms Adherence to the ordering and invoice payment terms as agreed by both parties FDM s service provision is purely resource-based and the expectation is that the consumer will facilitate all technical requirements in order for the Consultants to perform their assigned duties. OTHER KEY POINTS RELATING TO THIS OFFERING FDM s service provision is purely resource-based. As a result, we do not have direct access to the consumer applications, systems or infrastructure and do not process or store any sensitive information and/or data relating to the consumer. FDM s service provision is purely resource-based and service constraints are not applicable. FDM s Consultants are fully trained internally and details of the course breakdown can be provided upon request. FDM is able to negotiate a trial of our service provision to you. Trial length can be agreed on a case by case basis and would be chargeable to the consumer. Service agreement FDM Consultants are geographically flexible throughout the UK and can be placed and removed from the consumer site in line with project demand. There is no minimum contract length required. Due to the nature of our business model, the consumer has the ability to continue the contract of any of our Consultants for up to 24 months from initial contract start date. Service levels will be identified and agreed with the consumer for each individual engagement. FDM will agree deliverables, resource and/or budget caps, timescales and reporting methods prior to commencement of service and will monitor and review the agreed service levels on a continual basis throughout the term of the contract. FDM will discuss and agree any request and/or provision for financial recompense on non-delivery of agreed service with consumer at the inception of the engagement and will include any such contractual obligations as part of the signed service agreement. Our termination terms By consumer Consumer termination terms will be identified and agreed for each individual service delivery. However, this will typically require a minimum of 20 working days notice of termination with a full specification of any outstanding deliverables yet to be completed, with the consumer agreeing to pay for all remaining work undertaken to the end of the agreed termination term. By supplier FDM may terminate the service with 20 working days notice to the consumer. All incomplete deliverables will be honoured and completed subject to the terms of each engagement.

6 SFIA RATE CARD Standard Rates All of our services are priced by a common set of rates tables, based on the Skills for the Information Age (SFIA) Definitions and Rate Card, as shown below. This gives day rates for Consultants of different levels of experience undertaking different types of roles in different types of projects. Further details can be provided if required, but we would normally expect to agree what level of supporting resource(s) were required for a given project with a client, which will enable us to determine what rate(s) are appropriate. Strategy & Architecture 1. Follow 2. Assist 3. Apply 4. Enable 5. Ensure/ Advise 6. Initiate/ Influence 7. Set Strategy/ Inspire Business Change Solution Development & Implementation Service Management Procurement & Management Support Client Interface Standards for Consultancy Day Rate Cards Consultant s Working Day... 8 hours exclusive of travel and lunch Working Week... Monday to Friday excluding national holidays Office Hours... 09:00-17:00 Monday to Friday Travel and Subsistence... Included in day rate within M25. Payable at Mileage... As above Professional Indemnity Insurance... Included in day rate Department s standard T&S rates outside M25 FDM s service provision is purely resource-based and the terms for ordering are typically outlined and agreed with each consumer on a case-by-case basis. This typically involves the consumer providing a Purchase Order aligned to which FDM will create a Statement of Work to be agreed by both parties. FDM will invoice monthly and the consumer is requested to pay the full invoice within 30 days FDM s service provision is purely resource-based and does not involve the processing or storage of any consumer data