Discovery Phase Delivery Service Definition

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1 17 Blossom Street London E1 6PL United Kingdom T : F : Discovery Phase Delivery Service Definition Unboxed Consulting Limited is registered in England at the above address. Registration Number:

2 1 Discovery Phase Delivery Overview Activities in a Discovery Phase Examples Pricing Service Definition Summary About Unboxed Consulting Specialist Areas Clients... 6 Page 2

3 1 Discovery Phase Delivery 1.1 Overview Following GDS Service Manual principles, Unboxed Consulting are able to provide a number of consultants to facilitate and guide you through the Discovery Phase. 1.2 Activities in a Discovery Phase As per GDS service design manual, the purpose of a discovery phase is to identify who your users are, what their needs are and what the service currently does. From this, you can then identify what it is that you need to build and test with users during the alpha phase. Some of the activities we ll undertake with you are: - Identify who the users are - Interview current users to understand how they use the current process - Run through the current process that you currently use - Wireframe initial ideas and get a small amount of user feedback - Identify the backlog for the alpha and the effort involved These activities take in the region of 10 days spread out over 4 weeks. 1.3 Examples Department for Education The Department for Education is developing an online resources hub for schools registering for Academy status and groups setting up free schools, shifting from paper forms to a fully digital service. Without previous experience of Government Digital Service procurement processes, the DfE turned to Unboxed Consulting to run their Discovery Workshop, researching user needs and defining the scope of the project. 1.4 Pricing 2,400 per day for 2 Unboxed Consulting facilitators. 1.5 Service Definition Summary Service Definition Item An overview of the G-Cloud Service (functional, non functional) Comment Provided in the Service Definition above. Page 3

4 Information assurance Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information Details of the level of backup/restore and disaster recovery that will be provided On-boarding and Off-boarding processes/scope etc. Pricing (including unit prices, volume discounts (if any), data extraction etc.) Service management details Service constraints (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.) Service Levels (e.g. performance, availability, support hours, severity definitions etc.) Financial recompense model for not meeting service levels Training Ordering and invoicing process Termination terms By consumers (i.e. consumption) By the Supplier (removal of the G-Cloud Service) Data restoration / service migration Consumer responsibilities Technical requirements (service dependencies and detailed technical SFIA Pricing table provided. An Account Manager will be appointed to manage the customer relationship. As described in the Service Description if service is Training related. See Section 6 of Unboxed Consulting Standard See Section 10 of Unboxed Consulting Standard See Section 10 of Unboxed Consulting Standard See Section 10 of Unboxed Consulting Standard Defined on a project by project basis and defined in work order. Page 4

5 interfaces, e.g. client side requirements, bandwidth/latency requirements etc.) Details of any trial service available. 2 About Unboxed Consulting Unboxed Consulting is a creative, forward-thinking SME specialising in Agile Consultancy, Rubyon-Rails Web Development and Mobile Application Development. We also provide a number of training courses including an Introduction to Agile: Ruby on Rails Development and IOS Development. We are passionate about innovation and quality and believe our ISO9001 certified Agile approach The Unboxed Way creates an inspiring and productive environment to produce superior solutions. We deliver business benefits to our clients early and frequently by combining modern management techniques with some of the industry's leading technical practices. Unboxed Consulting has embraced both Agile methods and Ruby on Rails since the company's inception, and we follow Agile on all projects - both internally and externally. All our team members are highly skilled professionals with years of experience in both Ruby on Rails and Agile methods. Everyone on our team has been through internal Agile training and all our Scrum Masters have been certified by the Scrum Alliance. We also have a number of staff accredited in ITIL, Prince 2 and MSP. Our people are extremely active in the Ruby on Rails and Agile communities and will often speak at conferences and other technical events. We currently have 30 full-time staff based in London and 10 full-time staff based in Cape Town. Our resources are split across different disciplines: Design/UX, Development, Testing, Account Management, Agile Project and Programme Management and Technical Architecture. Unboxed Consulting was registered in April 2005 as a Limited Company in England. The company has offices in London at 17 Blossom Street, London, E1 6PL and Cape Town at Madison Place, Alphen Office Park, Constantia Road, Constantia, Specialist Areas We offer the following Development Services: Discovery Phase Delivery Interaction and Visual Design Alpha Phase Delivery Digital Service Development Software Engineering Ongoing Support and Maintenance Page 5

6 We offer the following Consulting Services: Introduction to Agile Training Project Kickstart Digital Service Consulting Programme Scale Agile Ruby on Rails Training 2.2 Clients Unboxed Consulting has a wealth of experience and a proven track record working for clients with varied IT requirements from UK Government and FTSE 100 enterprise clients with high-volume, business critical services developed in multi-supplier environments, to small start-up companies with unique and inspiring ideas for the web. From a Government perspective we have worked in the UK with Government Digital Services (GDS), The Office for National Statistics, HM Land Registry and HM Revenue and Customs. Some of our well-known commercial clients include Nature Publishing Group, Channel 5, Sage, Contiki, the StoryTellers and Made by Many. For case study examples please go to our web site at: Page 6

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