Data Warehouse as a Service. Lot 2 - Platform as a Service. Version: 1.1, Issue Date: 05/02/2014. Classification: Open

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1 Data Warehouse as a Service Version: 1.1, Issue Date: 05/02/2014 Classification: Open

2 Classification: Open ii MDS Technologies Ltd Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd. MDS Technologies Ltd, Spring Park, Westwells Road, Corsham, Wiltshire SN13 9GB Telephone: , Fax: Contents Why MDS?... 1 Summary of service benefits... 1 Product Overview... 1 Product Features... 2 Example Use Cases... 2 Technical Features... 2 Overview of the G-Cloud Service... 2 Information Assurance... 4 On-Boarding and Off-Boarding processes... 4 Pricing Model... 4 Service Management... 4 Service Constraints... 4 Service Levels... 5 Ordering and Invoice Process... 5 Service Lead Time... 5 Termination costs... 5 Consumer Responsibilities... 5 Technical Requirements... 5 Related Services... 5

3 Classification: Open 1 Why MDS? A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical enablement solutions A support team is based on the same highly secure campus as our cloud platform An assured cloud platform that is independently validated for OFFICIAL and OFFICIAL SENSITIVE data A fully managed platform, supported up to Operating System Over 12 years experience of providing infrastructure services SC cleared operational support staff 24/7 support through our ITIL-aligned Service Desk Additional professional services such as project delivery and technical consultancy ISO 27001, ISO 9001, ISO14001 accredited Over 12 years experience in supporting Public Sector customers A privately owned, UK sovereign company We are an SME - agile with minimal bureaucracy PROFESSIONAL, PERSONALISED SOLUTIONS Summary of service benefits Teradata Data Warehouse for Analytics platform Wide range of supporting analytics applications and tools Hosted in highly resilient, Tier3 and UK sovereign data centre Suitable for OFFICIAL and OFFICIAL SENSITIVE environments Full platform management and support provided ISO27001 and ITIL-compliant 24/7 Service Desk Product Overview The Teradata Data Warehouse for Analytics G-Cloud offering utilises the Teradata Data Warehouse Appliance platform in ultra-secure, UK located data centres. This solution provides the highest performance for analytical data warehousing and is optimised for complex analytics and for decision support workload, typically requiring fast data scans. Teradata supports all major Business Intelligence end-user tools (such as MicroStrategy, Cognos, Business Objects, Microsoft) and a wide range of third-party analytical applications (such as Tableau, Spotfire, SAS & R). This means that users can continue to use the tools they are familiar with, but with the performance and reliability of having Teradata s best-in-class analytical database and with the cost advantage and flexibility of the G-Cloud solution. The Teradata database supports a range of application languages; including SQL, C/C++, C#, Java. The Teradata Database is a flexible analytical database that is capable of fully supporting the Information Principles for the UK Public Sector. The Teradata Database and associated hardware platforms are compliant with the Government ICT Strategy and Greening Government ICT Strategy. Teradata has been positioned in the leader s quadrant for the Gartner Data Warehouse Database Management Systems Magic Quadrant since 1998.

4 Classification: Open 2 Product Features The Data Warehouse for analytics service available from MDS offers the following benefits: Teradata Data Warehouse platform Volume based pricing model Flexible analytical database Onboarding, system management and offboarding processes available Support for all major Business Intelligence end-user tools and a wide range of third-party analytical applications Example Use Cases Organisations using Teradata Data Warehouse as a service will gain benefits in the following scenarios: Analysis of citizen data received through call centres to support quality controls Consolidation of data, providing a single centralised data source in an environmentally friendly and secure location Supporting legislative requirements through integration and extraction of data from multiple sources Technical Features The service has the following features: Teradata Data Warehouse appliance platform Operated from a Tier III, UK Sovereign, Secure data centre Teradata utilities provided for data loading and management Connection via Open Standard APIs (including ODBC, JDBC, CLI, OLE DB Provider,.NET Data Provider, Plug-in for Eclipse, Data Connector, Database File Export, Appliance Backup Utility) SQL generation using Teradata SQL Assistant, Basic Teradata Query Utility, Teradata Studio Overview of the G-Cloud Service Clients contract with Teradata for access to the Teradata Data Warehouse Platform based on the volume of data that they will be storing. There are options available for clients to have access to elastic or burstable capacity, typically these are guaranteed. The platform is provided ready for clients to define table and database structures and begin loading data. This data is held on a persistent basis. Clients are able to access the data via a range of end-user tool options. A basic query tool is provided with the base offering as it is expected that clients will provide their own tools; based on their current standards, skills and user familiarity. The Teradata Data Warehouse Platform utilises Teradata s latest database release. Teradata continues to enhance and improve the database adding new features and functionality to support advanced analytics. Recent enhancements include Teradata Intelligent Memory and Teradata Columnar. Teradata Intelligent Memory is a new, innovative database technology that significantly increases query performance and maximises the value of data warehouse memory resources. It is an example of Teradata s innovation and industry leadership no other vendor provides this capability. With Teradata Intelligent Memory, the hottest, most frequently used data is automatically and transparently kept in memory for faster query performance, resulting in quicker answers for better decision making and analysis.

5 Classification: Open 3 The Teradata Database also includes the Teradata Columnar feature which provides true hybrid column and row storage, this reduces I/O and provides extreme performance. This means the best internal table storage organization can be used for data. Tables which are commonly accessed by queries which only use a subset of the columns can be stored in a column orientation so that only those columns referenced by the query are read from disk. Row Level Security is also included. It provides the capability to control data access based on security policies, data sensitivity classifications, and security credentials assigned to users. Additional security options are available see Optional Components below. One key differentiator of the Teradata database is its advanced workload management capabilities. This enables the platform and underlying data to be used by a wide range and significant number of users for a diverse range of purposes of varying complexity and allows system resources to be dynamically managed to achieve service level goals. This is managed by setting performance groups and the use of filters, throttles and threshold exception actions that maximise use of system resource, with a fair allocation and minimal involvement of database administration resource (once set the system is self-managing). The Teradata Data Warehouse Platform includes an extensive range of utilities that cover: System Management Teradata Viewpoint, Teradata Viewpoint Portlets Data Loading Teradata Parallel Transporter (Export, Load, and Update Operators), Teradata Studio (allows the end user to load Teradata and Hadoop) Data Management Teradata Meta Data Services, Teradata Administrator, Teradata Analyst Pack Connectivity via Open Standard API s including: ODBC, JDBC, CLI, OLE DB Provider,.NET Data Provider, Plug-in for Eclipse, Data Connector, Database File Export, Appliance Backup Utility SQL Generation Teradata SQL Assistant, Basic Teradata Query Utility, Teradata Studio The Teradata Data Lab product is included in the solution (to be used at the option of clients). This refers to work spaces within the data warehouse where users can explore and analyse new data to test theories. Data lab users can add new data into their lab and link it with any existing data inside the warehouse that their access rights permit them to see with assurances and mechanisms for protecting the production workload form any impact on performance. The Data Lab product is accessed via a series of portlets; these provide self-service administration for users and a clear visibility for governance purposes. The Teradata Data Warehouse Platform is hosted in a secure, highly resilient, Tier3 UK sovereign data centre provided by MDS. A number of optional components are available at additional cost: Backup, Archive and Restore (BAR) Teradata can offer a comprehensive Backup and Archive solution with the Teradata Data Warehouse Platform that facilitates full Restore capability (BAR). If the client requires a dedicated BAR subsystem a Teradata advocated BAR solution can be configured in collaboration with the client to meet restore / recoverability requirements. This can include cloud, disk or tape back-up and off-site storage. Managed Services For both Data Integration and end-user tools, individual deployments may require managed services as part of the architectural deployment. These can be added on as optional components. Security Services Teradata can also optionally provide security services and tools dependant on the client s requirements, including security requirements assessment, hardening, and controls review. This includes data encryption solution options provided by Teradata and by third parties e.g. Protegrity for in-database encryption and or tokenization capability. Teradata Aster and Hadoop Teradata has been a leader in traditional analytics and data warehousing for over 30 years since these technologies were first developed. In recent years Big Data has seen an extension of these capabilities and

6 Classification: Open 4 Teradata continues to be at the forefront of delivering world-class analytics. As part of G-Cloud Teradata is also able to offer solutions that include: Hadoop via the Teradata Appliance for Hadoop, using the 100% open source Hortonworks Data Platform software on proven Teradata hardware. This provides easy storage and refining of multistructured data, proactive systems monitoring, intuitive management portals, continuous availability, and linear scalability in one package. Teradata Aster Discovery Platform: the market leading discovery platform for big data that provides a complete solution for visual, interactive, fast big analytic applications that require minimal time and effort. Aster Discovery provides a broad range of advanced analytics capability that makes use of the MapReduce programming framework but don t require specialist coding skills by users. Teradata Aster provides access to (over 70) common MapReduce functions via parameters that can be embedded into standard SQL commands. Information Assurance Suitable for OFFICIAL and OFFICIAL SENSITIVE data. This service would typically be included within the Customer s overall accreditation profile. On-Boarding and Off-Boarding processes Teradata has a well-defined on-boarding process that cover the key elements; including: Technical requirements definition, platform configuration and set-up Network requirements; connectivity, bandwidth, security specification and set-up Administration ordering, invoice, and change processes System hand-over to client Off boarding is similarly straightforward; though variable dependent on a client s requirements for data transition (migration to an alternate platform, archiving, secure removal). The Teradata platform is fully compliant with the G-cloud data extraction/ removal requirements: all aspects of client data can be removed; typically in entirety by default and in ASCII, EBCDIC, UTF-8, and UTF-16 format. Pricing for this is variable based on volumes and complexity. Pricing Model From 1,100 per month per terabyte of client data stored. Data migration services are available, based on our SFIA rates. Service Management MDS will provide customers with access to it s Service Desk for logging faults and restore requests. Faults and requests will be initially assessed by MDS and passed to Teradata if required to resolve. Service Constraints The Teradata Data Warehouse for Analytics is highly resilient. There are no significant service constraints to the Teradata solution. Planned Maintenance will be scheduled outside of normal access hours. For high availability we can implement a hot-standby system so there are no outages (planned or unplanned).

7 Classification: Open 5 Service Levels Teradata provides a range of support options for the platform. Teradata systems have an inherently high availability due to their design and architecture: including no-single-point of failure, redundant components, disk mirroring, node failover with cliquing. This availability can be further enhanced with BAR capability and with a secondary system as stand-by (hot or cold). We can include a number of configuration options to meet an individual client s performance and availability requirements. Support is provided at two levels depending on the clients specific requirements: Premier Support combines hardware/software maintenance and support with reactive incident management. This provides rapid system restoration of in the event of a failure. In addition, Teradata utilises highly developed processes, focused resources and experience supporting highly available systems to deliver World-class maintenance and support. Critical System Management is a set of operational and proactive services delivered by Teradata Customer Services to minimize risks to system availability. Ordering and Invoice Process A purchase Order is required and billing for the service is monthly in arrears. Payment can be via the following methods: BACS or Cheque. Service Lead Time This service will be available within 2-4 weeks of receipt of purchase order. Termination costs There are no termination costs for this service. Teradata may make an additional charge for transferring data out of the service. At the point of termination, all client data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored. Consumer Responsibilities The control and management of access and responsibilities for end users. The client is also responsible for ensuring only appropriate data (e.g. OFFICIAL or OFFICIAL SENSITIVE) is stored and processed by applications on this environment and that they abide by our Security Operating Procedures (SyOps) Technical Requirements Customers will need to consider connectivity to enable this service. This may be through MDS Connecting to the Cloud service, or other cloud provided service. Related Services This service may be bought in conjunction with the following other G-Cloud services: Connecting to the Cloud Managed Server Cloud Enablement Desktop Services

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