Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

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1 Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open

2 Classification: Open ii MDS Technologies Ltd Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd. MDS Technologies Ltd, Spring Park, Westwells Road, Corsham, Wiltshire SN13 9GB Telephone: , Fax: Contents Why MDS?... 1 Summary of Service Benefits... 1 Product Overview... 1 Product Features... 2 Example Use Cases... 2 Technical Features... 2 Overview of the G-Cloud Service... 2 Information Assurance... 3 On-Boarding and Off-Boarding processes... 4 Price Model... 4 Service Management... 4 Service Constraints... 4 Service Levels... 4 Ordering and Invoice Process... 4 Service Lead Time... 4 Termination costs... 4 Consumer Responsibilities... 4 Technical Requirements... 4 Related Services... 4

3 Classification: Open 1 Why MDS? A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical enablement solutions A support team is based on the same highly secure campus as our cloud platform A cloud platform is Pan Government Accredited up to IL3 A fully managed platform, supported up to Operating System Over 12 years experience of providing infrastructure services SC cleared operational support staff 24/7 support through our ITIL-aligned Service Desk Additional professional services such as project delivery and technical consultancy ISO 27001, ISO 9001, ISO14001 accredited Over 12 years experience in supporting Public Sector customers A privately owned, UK sovereign company We are an SME - agile with minimal bureaucracy PROFESSIONAL, PERSONALISED SOLUTIONS Summary of Service Benefits Access to extensive cloud architecture skills and expertise Robust project delivery models, based on PRINCE2 and MSP Cloud solutions specifically tailored to your business needs Access to integrated cloud / physical solutions Product Overview We have extensive experience in the design and implementation of both pure and hybrid cloud environments and have provided cloud enablement services to a number of public sector customers who wish to take advantage of the power and flexibility of cloud-based computing. Our customers can be at various stages in their journey to the cloud but we can provide the project and technical expertise to take you to the next stage and beyond. Our team of Project Managers and Technical Architects have delivered a wide range of cloud and infrastructure development projects, helping our customers take advantage of the benefits cloud provides. MDS has been responsible for the successful Figure 1 - The Journey to the Cloud delivery of numerous programmes and projects within the public sector. MDS underpins its project implementations using PRINCE2 methodologies and Quality management systems using the principles of ITIL to deliver projects on time and within budget. MDS uses only professionally qualified programme and project managers and these will be deployed to ensure effective implementation and development of G-Cloud services.

4 Classification: Open 2 Our Cloud Enablement Service encompasses the following capabilities: Project and Programme Management Cloud Design Authority Technical Consultancy Product Features The main features of our Cloud Enablement service are: Flexibility of scope of engagement from small technical projects to major cloud transformation project delivery Skilled Solutions and Technical Architects with experience of designing and implementing a wide range of hosting solutions Access to tried and tested Cloud design, implementation and migration blueprints and methodologies Example Use Cases Organisations using this service would expect to gain benefits in the following scenarios: Cloud design and implementation skills are not available in-house A business case is required for the migration to, or adoption of, Cloud services Technical Features The service has the following features: Experienced PRINCE2 and MSP Accredited Project and Programme Managers Access to capacity planning toolkits Defined Cloud design and migration blueprints and methodologies Overview of the G-Cloud Service This is a service that will be tailored specifically to your business needs from small scale technical consultancy engagements, to major cloud transformation projects. However all engagements will be managed in accordance with our PRINCE2- based project management methodology, illustrated in Figure 2. Project Approach As indicated above, this will vary based on the nature of the engagement, but the focus will generally be on gaining a holistic understanding of the in-scope ICT Figure 2 - MDS' Project Delivery Model

5 Classification: Open 3 environment, the expected outcomes and how they are to be delivered. Requirements are elicited across the clients business and Corporate Leadership to develop the initial scope. The scope of the solution and expected business benefits/outcomes are agreed documented and communicated to all parties. Detailed discovery analysis of all elements of the infrastructure that are within project scope is undertaken. Impact analysis is also undertaken to ensure limited impact on business operation. This may include any impact analysis of any 3rd party processes involved. Any client ICT strategy will be used to underpin the solution if required and if possible a rationalisation of processes is undertaken to complement the final solution within the ICT framework. A final analysis report will be presented in an open interactive format to review and agree recommendations and to ensure they are fully understood by both parties. This will finalise the agreed risks, scope and other further actions. This process will be an iterative process. A detailed proposal in the form of a PID is produced identifying timescales, costs, resources, risks, mitigations, and obligations on MDS and the client. Upon customer acceptance, the work will then be delivered against that PID. Project Delivery Experience MDS Staff have successfully delivered the following types of projects and engagements for a range of public sector customers: Cloud infrastructure hosting design: working with customers and application development partners to design and document secure and resilient cloud-based hosting environments. Migration of applications and services to the Cloud: defining and delivering detailed plans to migrate applications and services from existing physical or private cloud environments onto assured cloud platforms, as illustrated in Figure 3 Major data centre migrations: designing and undertaking major lift and shift or over the wire migrations to a replacement hosted private cloud environment (this is often undertaken as an interim step to full cloud migration). We work with Technimove, a specialist server and IT relocation company, to ensure that your equipment is safely and securely relocated and any old hardware is recycled using secure and environmentally sound methods. Virtualisation/Cloud platform sizing: assessing existing infrastructure estates for suitability for virtualisation and/or cloud platforming and providing detailed sizing and costing information (this is often undertaken as part of a wider cloud design or migration engagement). Cloud platform Implementation: implementation of greenfield cloud platforms to support new applications and services. Provision of hybrid or private cloud platforms: delivery and management of physical hosting environments, where these are required as an interim stage prior to full cloud migration or alongside a true cloud platform, where this is required to address physical or licensing limitations. Information Assurance Figure 3 - Cloud Transition Plan MDS staff are experienced in handling data at all Impact Levels and provide advice and guidance to customers on how IA needs to be factored in to cloud infrastructure designs. MDS supports a number of existing customers hosting data up to IL3 and is certified against ISO27001.

6 Classification: Open 4 On-Boarding and Off-Boarding processes Not applicable. Price Model Due to the bespoke nature of this service, pricing will vary depending scope of service required. As such, we will price our service, based on an agreed statement of work, using appropriate defined roles from our SFIA Day Rate table. Service Management MDS will appoint a dedicated Project Manager to be the single point of contact for any engagement and will provide an escalation path, in the event of any issues being encountered. Service Constraints None. Service Levels Not applicable. Ordering and Invoice Process A purchase Order is required and billing for the service can either be monthly in arrears, on the basis of milestone payments, as appropriate. Payment can be via the following methods: BACS or Cheque. Service Lead Time There are no specific lead times associated with this service. Termination costs There are no termination costs for this service Consumer Responsibilities Any specific customer responsibilities will be agreed as part of the initial consultancy or project engagement. Technical Requirements Not applicable. Related Services This service may be bought in conjunction with the following other G-Cloud services: Managed Server (5.G ) Application Management (5.G ) Connecting to the Cloud (5.G ) Transition Management (5.G )

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