Customer Services- Corporate Fraud. Responsible for Direct Reports: None Indirect reports: None

Transcription

1 Job Description Service Job Title Post No Customer Services- Corporate Fraud Fraud Referral & Intelligence Officer CT132 Salary Grade Grade 11 Hours 37 Responsible to Fraud Manager Responsible for Direct Reports: None Indirect reports: None Purpose of Post: 1. To provide administration and clerical support to a team dedicated to the prevention, detection and investigation of all allegations of fraud received by the Council. 2. To conduct a sift all allegations received by the team against risk assessments and determine which cases will proceed to full investigation and make recommendations on disposal of all cases not selected for investigation. 3. To develop those cases selected for investigation further by conducting detailed background checks to help prove or disprove allegations. To conduct intelligence and evidence gathering in specific areas such as liaison with external bodies and access to restricted systems. Main Duties and Responsibilities: 1. Investigations To sift and risk assess all allegations of fraud received from a variety of sources and affecting any Council service. Carry out all basic background checks into all allegations made to ensure that the matter being investigated is correct and the allegation relates to that person.

2 2. Creating fraud files from referral To identify where allegations are made and conduct a risk assessment to determine which cases are appropriate for investigation. Once cases are selected for investigation to conduct basic background checks. To set up fraud files for allocation to the Fraud Investigators including details of all benefit claims made and copies of relevant documents and evidence obtained. 3. Intelligence gathering At the initial stages of the investigation to identify any areas where intelligence gathered will enhance the original referral. This will include contact with internal and external partners, or use of authorised officer powers to obtain information from data holders or service providers, such as employers, banks, utility/service companies or communication providers. When required as part of an ongoing investigation to collect and collate any information required in accordance with council policies and legislation. 4. Regulation of Investigatory Powers Act- Single Point of Contact. Act as the Home Office Accredited Officer (Regulation of Investigatory Powers Act) for the whole authority. Establish and maintain contacts and points of contact within the Communications Industry. Liaise with investigation officers and designated officers as indicated by council policy, home office guidance and legislation. To ensure that application & request forms are completed correctly and information sought is reasonable, proportionate and relevant. 5. Public Contact Contact with the public or external agencies mainly by phone, fax or but sometimes in person to collect evidence or information. When appropriate act as the second officer in interviews under caution. These must be conducted in accordance with PACE. 6. Workload Reports Keep the Fraud Manager informed of workload progress and provide statistics and progress reports as required. 7. Court Attendance To attend court to give evidence as and when required. 8. Special Features The public contact element of this post involves regular contact with people who are distressed, agitated and, from time to time aggressive. Ensure the right balance between applying thorough methods of investigation and sensitivity to the rights and needs of the subject of investigations and witnesses.. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within HDC.

3 Person Specification Essential Criteria Knowledge, Skills & Abilities Understand criminal law including PACE, RIPA, CPIA. Advanced keyboard skills and ability to communicate through IT using packages such as Word, Outlook, Excel and PowerPoint or similar. Report writing skills Ability to work flexibly as part of a team. Time Management and prioritisation Skills. Managing the administration of a busy office Excellent communication skills Experience Be able to evidence experience of working in a busy office environment. Be able to work to testing timescales. Be able to produce work of the highest quality Be able to produce and explain detailed reports. Desirable Criteria Taking minutes at team meetings To be able to input, extract and manipulate data from spreadsheets and databases. Use of SSFA powers for investigations Understanding how DPA impacts on investigations Of working with public, private and voluntary organisations. Of conducting or supporting criminal investigations. Of interviewing suspects and witnesses. Of developing partnerships with other organisations and maintaining those partnerships

4 Qualifications Educated to A level or equivalent PinS Qualified SSFA Accreditation RIPA Accreditation Legal Qualification (Criminal) Complexity and Creativity To be able to create new processes and adjust them when necessary. To be able to identify where problems exist and find ways to overcome them. To be able to understand and deal with complex issues, including interpreting legislation and other legal issues. Ability to use and analyse information to judge success or failure of given actions and formulate new methods or processes to achieve goals and improve efficiency Judgement and Decision Making To be able to make a judgement about what action should be taken on individual cases, where and how to obtain information to assist in developing an investigation. To be able to decide, taking in to account all available information, what legislation should be used to obtain information to ensure that all enquiries made are lawful. To be able to develop existing and new areas of intelligence gathering as legislation, processes or best practice changes. Contacts (Internal 40%, External 60 %) Internal 40% All Departments External 60% DWP Police (local and national agencies) HM Boarders Agency Other Local Authorities Registered social housing providers and private landlords Private companies providing employment or recruiting services HMRC

5 Banks and similar financial institutions Credit reference agencies Utility companies (gas/electric/water) Communication service providers (Telecoms/internet) Date August 2012 I confirm that this Job Profile and Person Specification are a true and accurate reflection of all the responsibilities relating to the post. Job Holder SIGNED... NAME... DATE... Line Manager/Head of Service SIGNED... NAME... DATE...