Association of Boards of Certification Position Description

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1 Association of Boards of Certification Position Description Name: Department: Executive Title: FLSA: Exempt Date: December 2012 Reports To: Director of Operations PURPOSE OF POSITION Administers and coordinates activities of Member Services Team in support of policies, goals, and objectives established by the Chief Executive Officer, Director of Operations, Certification Commission, and the Board of Directors by performing the duties described below. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Implements the development, production, and promotion of the organization's products and services. Specifically: Item Bank and Exam Development and Maintenance Maintains ABC s item banks in compliance with standard operating procedures and ANSI/ISO standards Coordinates Certification Commission for Environmental Personnel Exam Committees Assists with contracted psychometric activities and in ensuring the development of legally defensible, fair, valid, and reliable standardized certification exams in compliance with the ANSI/ISO standard Prepares item banks for paper-based, web-based, and computer-based administrations Ensures ABC item bank and exam security Maintains SOPs, guides, and manuals related to ABC s item banking, standardized exam development, and security procedures Testing & Testing Service Collaborates with team members to develop and implement exams for administration and scoring in paper-, web-, and computer-based formats Acts as backup for exam development, web-based administration, and exam scoring 1

2 Communicates with Testing Service Clients, prospective clients, and candidates regarding service and product offerings, exam preparation, and related topics Assists with preparation of Testing Service Proposals and follow-up Maintains and assists with development of Testing Database Prepares Testing Service Contracts for staff review and facilitates client execution Assists with development and implementation of communications and marketing strategies and materials to educate stakeholders and the public Collaborates with colleagues to develop and maintain SOPs for all testing and Testing Service processes, manages SOP repository, and audits compliance to SOPs Continuing Education Review Program (CERP) Facilitates the Continuing Education Review Program Committee Guides policy development and maintenance for the program Develops, implements, and maintains SOPs for program operations Manages CERP contract subject matter expert course reviewers and assignments Guides Trainers through program registration, course submission, and promotion of program participation Aids Members in accessing and utilizing course reviews Collaborates to improve and maintain CERP web pages and database Assists with development and implementation of communications and marketing strategies Assists in the preparation of Testing Service and Certification Program s short-term and longrange plans and budgets based on broad corporate goals and growth objectives. Administers, in collaboration with the Director of Operations and CEO, ABC s relationship with testing and certification service vendors. In partnership with the Director of Operations and CEO, implements programs that meet the Association s goals and objectives as directed by the ABC Board of Directors and Certification Commission. Creates an infrastructure and processes necessary to manage ABC s testing and member services activities in consultation with the Director of Operations. Develops and installs procedures and controls to promote communication and adequate information flow within department and to the organization as a whole. Establishes operating policies consistent with the Chief Executive Officer's broad policies and objectives and ensures their execution. Evaluates the results of overall operations regularly and systematically and reports these results to the Director of Operations. 2

3 Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Four year college degree preferred. Two to five years of association experience required along with experience in managing volunteers. Someone possessing knowledge in item banking and certification is also preferred. LANGUAGE ABILITY Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write detailed reports and correspondence. Ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Understanding of statistical concepts, such as reliability and item discrimination, used in examination validation activities. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS To perform this job successfully, an individual should have working knowledge of item banking, database, project management, spreadsheet, and word processing software. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually quiet. 3

4 COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 4

5 Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Association of Boards of Certification reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the CEO or ABC. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at anytime and for any reason, and the Association of Boards of Certification has a similar right. Employee s Signature Date CEO Date 5

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