Human Resources Generalist/Consultant

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1 Human Resources Generalist/Consultant Class Code: G43006 CITY OF DENTON Established Date: Jun 25, 2009 Revision Date: Apr 18, 2012 Bargaining Unit: General SALARY RANGE $49, $71, Annually DESCRIPTION: Helps minimize legal exposure related to personnel issues such as disciplinary actions, performance reviews, policy interpretations, medical leave, hiring, etc. by providing assistance to managers, supervisors, and employees in assigned departments and guiding them through employment laws and Human Resources processes and procedures. KEY RESPONSIBILITIES: Administers various Human Resources and employee relations functions requiring planning, organizing, monitoring, program development, implementation and followup including, but not limited to, consultation with supervisors and employees on various personnel-related issues and workplace concerns; assists them with making the most appropriate decision in compliance with local, state, and federal law as well as City policy Establishes good internal and external customer relations and can come to workable solutions to service challenges by using the Consultation, Adaptation, and Mobilization (CAM) model. Listens and responds to employee relations issues with an open-mind and reviews all facts of a situation before arriving at conclusions Investigates employee complaints, analyzes findings, makes recommendations for resolution, and takes action when necessary in a time-driven manner with deadlines Identifies the information needed to clarify a situation, seeks that information from appropriate sources, and uses skillful questioning to draw out the information, when others are reluctant to disclose it Records facts and details regarding employee relations issues to include communications and chain of events Demonstrates punctuality to work assignments, adherence to policy/standards, trustworthiness, reliability, dependability, personal organization, attention to detail, focus, flexibility, and overall effectiveness in simultaneous work assignments Engages in highly interactive face-to-face relationships with any level of employee that will require being physically present at work on a regular basis; exhibits a temperament that strengthens trust and respect with each client and co-worker; Manages stressful and fast-paced employee relations situations Shows respect for the nature of a wide variety of City jobs and individuals within those jobs in a public environment Assesses one s own and others work and information for completeness and

2 accuracy; carefully prepares for meetings and presentations; follows up with others work environment to ensure that agreements and commitments have been fulfilled Helps administer selection process for assigned departments to include consultation on job postings, interviewing, and hiring; serves on interview panels as requested Assists with job classification studies and reorganizations; develops and revises job descriptions as needed Conducts operational and performance assessments; provides various analyses and recommendations on findings Researches, prepares, and ensures accuracy of administrative and productivity reports; Produces management information reports to be used in research compilation (i.e. disciplinary, drug testing, etc.) Performs a variety of delegated research tasks and projects; documents findings; prepares reports, graphs, charts, and other illustrative materials as required by gathering a variety of factual and/or statistical data; presents reports upon completion Researches and assists in developing various personnel policies and procedures Provides support to or performs assigned duties for the Director of Human Resources Conducts exit interviews and provides benefits information for exiting employees Conducts periodic surveys to benchmark various HR related practices; responds to surveys requested by outside organizations Additional Duties: Each position may have a specialty area for which the incumbent is responsible. Specialty areas include but are not limited to: drug testing administration, random drug testing program, recruitment, diversity administration, etc. Specialty areas are assigned according to incumbent s knowledge, skills and abilities and the needs of the department. Assists with special projects as assigned such as New Employee Orientation, Services Awards Banquet, Benefits and Wellness Fair, etc. Provides back-up support to various functions in the office as needed MINIMUM QUALIFICATIONS: Bachelor s degree in Business Administration, HR Management, Public Administration, Organizational Development, or other related field with four years progressively responsible experience working in an HR department focusing on HR functions such as selection/placement, recruitment, compensation, employee relations, etc. (Note: PHR will substitute for six months experience or SPHR will substitute for one year experience. Two years of directly related experience may be substituted for one year of formal education) OR Any combination of education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job. Core Competencies:

3 Knowledge of employment laws and human resources best practices Knowledge of human resources functional areas, such as employee relations, benefits administration, compensation, performance management, recruitment, safety, etc. Knowledge of City of Denton policies and procedures Exhibits documentation skills and organizational expertise with the public sector Skilled in the use of a personal computer to include Microsoft Office programs and other software programs Ability to communicate effectively both in writing and in oral communication; expresses oneself clearly in business writing; organizes ideas clearly and speaks logically so others can follow the reasoning; uses appropriate grammar and vocabulary that do not detract from credibility Ability to listen attentively to people s ideas and concerns; paraphrases to ensure understanding Ability to defer judgment on what someone is saying and, instead, focuses on finding out more; focuses on individual circumstances that are driving someone s behavior and tailors responses accordingly Ability to build successful, collaborative, genial, and trusting relationships that contribute to personal effectiveness and the effectiveness of the work team Ability to perceive political relationships within the organization or with customers and demonstrate sensitivity to situations or language while integrating that knowledge in approaching problems and resolving conflict Ability to notice and accurately interpret what others are feeling, especially when they are not stating the issue explicitly, based on their choice of words, tone of voice, expressions, and other nonverbal behavior Ability to anticipate, but not stereotype or pre-judge, how others will react to a situation Ability to prepare for the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies Ability to find nonthreatening ways to approach others about sensitive issues; makes others feel comfortable by responding in ways that convey interest in what they have to say; manages own behavior to prevent or reduce feelings of stress Ability to use initiative to take empowered action to solve routine problems within policy guidelines and seeks creative solutions for non-routine challenges; effectively handle several problems or tasks and remains calm in stressful situations Ability to think beyond the immediate issue to look at root cause of behavior/issue; Uses good judgment in sharing information and maintaining confidentiality Ability to resolve problems in a systematic, step-by-step way; thinks about the chain of events that led to a problem; waits for all the information before evaluating options; thinks through a problem before offering a solution; uses past experiences to quickly evaluate situations where information may be incomplete or unclear Ability to produce win-win scenarios as found in Stephen Covey s 7 Habits of Highly Effective People Ability to work in stressful, fast-paced employee relations situations or meeting project deadlines Ability to develop recommendations and solutions with sensitivity to the issue, impact to organizational precedence, and desires of those affected by the recommendations. Ability to follow through on assignments; accept work assignments from multiple managers and work areas; handle multiple and parallel projects.

4 Ability to maintain regular and punctual attendance CONDITIONS OF EMPLOYMENT: Must pass a drug test, driver s license check, criminal history background check, and social security number verification check Must have a valid Class C Driver s License prior to employment (must obtain Texas Class C driver s license within 30 days of hire per state law) PREFERENCES: Bilingual in Spanish and English Good organizational skills Past experience working for a municipality Master s degree in Human Resources or related field PHR or SPHR Strong writing skills PHYSICAL REQUIREMENTS: Overall Strength Demands: The following describes the overall strength demand of the functions performed by the incumbent during a typical workday. Sedentary Light Medium Heavy Very Heavy Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency. Codes for how often : Y = Yes N = No E = extensive (100-70%) M = moderate (60-30%) I = infrequent (20-10%) A = almost never (<10%) Task Code Task Code Task Code Task Code 1. Standing I 6. Pushing/Pulling A 11. Crawling A 16. Vision Y 2. Sitting E 7. Overhead Work A 12. Bending M 17. Hearing Y 3. Walking M 8. Fine Dexterity E 13. Twisting M 18. Talking Y 4. Lifting A 9. Kneeling A 14. Climbing A 19. Video Display Y 5. Carrying I 10. Crouching I 15. Balancing Y 20. Other ADDITIONAL INFORMATION: Machines, Tools, Equipment and Work Aids: The essential functions of this position require the daily use of a computer and telephone. Environmental Factors: The essential functions of this position are typically performed in an office environment. The employee may have to conduct site visits periodically that require driving to different buildings and/or worksites (indoors and outdoors.) Day-to-day workload will vary. This job description is not an employment agreement, contract agreement, or

5 contract. Management has exclusive right to alter this job description at any time without notice.

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