Northwestern Michigan College Supervisor: Employee: Department: Office of Research, Planning and Effectiveness

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1 General Information Company: Northwestern Michigan College Supervisor: Employee: Department: Office of Research, Planning and Effectiveness Employee No: Detail Job Title: Coordinator of Data Reporting and Analysis Preparer Name: Effective Date: 10/14/2015 Location: FLSA Status: Exempt Functional Job Title: Coordinator of Data Reporting and Analysis Position Summary Under the supervision of the Executive Director for Institutional Research, Planning, & Effectiveness, this position coordinates the College s external reporting and serves as the primary contact for providing institutional data to the state and federal government and accreditation agencies. This position identifies opportunities for which institutional research, descriptive analytics, predictive analytics, statistical methodologies, and/or other decision support tools can be applied to provide solutions or assist decision makers; conducts extensive research on topics that are important to higher education and the College; examines data in search of patterns and other useful information to inform decision making; serves on various committees at the College, and provides analytical support to various departments across campus. Essential Responsibilities (Critical) Compiles quantitative and qualitative data from College systems and from external sources to perform data analyses for internal and external customers, (e.g. ad hoc data and research requests, evaluation and policy research, benchmarking, and survey research). (Critical) Conducts data mining, creates or identifies databases, analyzes existing data and generates new data based on institutional needs in support of decision making. (Critical) Collaborates with multiple departments across campus on a regular basis in an effort to coordinate resources for the timely preparation and submission of federal, state, and accreditation agency mandates. (Critical) Executes programs and data queries in support of ad hoc requests, external surveys, and regulatory/non regulatory reporting functions. (Critical) Compiles, organizes and analyzes data using SPSS, authors analytical reports and creates clear and comprehensive documentation for processes, and presents data in meaningful formats (e.g., tables, charts, graphs) to various audiences. (Critical) Develops and continually improves data management procedures, programming, and documentation, and data organization methodology. (Critical) Collaborates with staff on the design and update of the departmental web presence, including working with the content management system. (Critical) Investigates, plans and applies critical thinking using descriptive (e.g., frequency distributions and correlations) and inferential (e.g., predictive analytics, statistical methodologies) statistics to develop solutions to inform decision makers on important and relevant strategic level goals for the College. (Critical) Critical) Coordinates the college's survey research capacity by designing survey instruments, determining administration methods, supervising supplemental phone callers, and coordinating with survey software vendors. (Very Important) Supports survey research by assisting in the design of survey instruments and administering surveys. (Very Important) Collaborates with the Assessment Coordinator to manage the logistics of assessment method administration, including communicating with vendors, organizing student work, and organizing scoring day details. 1/5

2 Foundational Competencies ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example; words and actions are consistently aligned. COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills. COMMITMENT TO QUALITY SERVICE, RESPONSIBLE STEWARDSHIP, CONTINUOUS IMPROVEMENT Displays a commitment to excellence and to providing quality service to learners, co workers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources. CREATING/CONTRIBUTING TO A CULTURE OF INNOVATION and THOUGHTFUL RISK TAKING Creates/contributes to an environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn. AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes; adapts responses and tactics to shifting or evolving situations; deals effectively with ambiguity and uncertainty. VALUING ALL PEOPLE Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, co workers, and direct reports respectfully and fairly. COLLABORATION/TEAMWORK Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team, a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations. ACCOUNTABILITY/PERSONAL RESPONSIBILITY Meets commitments and keeps promises; gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals. General Competencies Building Effective Relationships Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable; makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Level 3 : Excellent interpersonal skills; understands how he/she is perceived by others; reads a social situation and responds appropriately; adjusts own behavior in response to others' non verbal cues; understands why people and groups behave the way they do; gives constructive feedback in a way that produces positive change rather than resentment or anger; provides direct, specific feedback respectfully and in a timely manner. Communications / Active Listening Has good sense of who needs to know what and keeps others informed. Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention; listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken and the non verbal cues used by others. Level 5 : listens openly and non defensively; asks probing, insightful questions to gain critical information; composes effective communications regarding highly sensitive matters. Global Awareness / Internationally Skilled Understands the complexities and interdependency of world events and issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self aware about identity and culture; Level 3: Understands the complexities and interdependency of world events and issues; understands one's own culture and history in relationship to others; is open to new opportunities, ideas and ways of thinking; is comfortable with ambiguity and 2/5

3 demonstrates sensitivity and respect for differences. unfamiliar situations. Strategic Understanding / Leadership Explains how their role supports NMC's mission and vision. Level 3 : Identifies the trends in the world and within Recognizes opportunities to help the organization accomplish higher education that will impact the organization; thinks its goals. Considers a broad range of internal and external broadly, placing current task or issue in the context of long term factors in establishing goals and priorities. Consistently ensures implications; considers the impact of decisions on areas outside a fit between individual or group actions and the organizational their own. mission/strategy. Functional Competencies Analytical Skills (Generic) Frames issues and problems; collects information, identifies options; weighs the pros and cons, and recommends a course of action. Critical Thinking (Generic) Identifies patterns or connections between or among situations. Identifies key or underlying issues Mathematical Reasoning (Generic) Solves practical problems by choosing appropriately from a variety of mathematical and statistical techniques. Measuring Results (Generic) Can identify useful outcome and process measures. Disciplined in listening to learners, stakeholders; monitoring measures. Can conceptualize, apply, analyze, synthesize, and evaluate information gathered from observation, experience, reflection. Can use measurements to make sound decisions, judgments, and/or predictions. Presentation Skills (Generic) Makes clear and effective formal presentations. Uses audiovisual aids, technology tools, and other supporting material effectively. Adapts communication for different audiences. Handles questions and answer sessions well. Quality Focus (Generic) Shows commitment to quality in products, services, and processes; adheres to quality standards and expectations. Research (Non Profit) + Level 4 +: Somewhat greater than : Applies basic problem solving techniques to gain greater understanding of a problem and potential solutions. + Level 4 +: Somewhat greater than : Applies knowledge of past situations or trends to current situations; applies and modifies complex learned concepts or methods. Level 5 : Effectively applies higher level mathematics, such as algebra, calculus, and/or statistical theory. Develops appropriate formulas and procedures for dealing with complex quantitative data; develops and applies mathematical modeling where appropriate. Level 5: Can identify useful measures and tracking processes for broad organizational goals; well grounded in statistics; can analyze multiple and diverse data sets and identify patterns, what is significant, what is not, and what warrants further investigation. Level 3 : Presents facts and ideas clearly and concisely in a well organized sequence; speaks formally with confidence and ease when presenting new topics; uses visual aids effectively to emphasize points; fields spontaneous questions effectively. + Level 4 +: Somewhat greater than : Produces high quality work; helps others improve quality in their work; looks for ways to improve quality without driving up costs /5

4 Gathers information systematically; knows or finds sources for needed information; reports information to support projects or decisions for the organization; understands key and subtle issues; identifies questions to be answered using research processes. Setting Priorities (Generic) Effectively handles conflicting priorities and demands; knows when to say no, or to let some tasks go; spends his/her time and the time of others on what's important; focuses on key objectives, not minor detail. Written Communication (Generic) Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (e.g., facts, ideas, or messages) in a clear, concise, and organized manner with content and wording appropriate for the intended audience. Level 4 +: Somewhat greater than : Identifies hypotheses; structures a tailored research process designed to support or refute the hypotheses. Level 3 : Discriminates between vital (high payoff) tasks and tasks with limited payoff; focuses on the "vital few." + Level 4 +: Somewhat greater than : Readily comprehends written information in area of commercial and technical expertise; composes effective and professional written communications and documentation for non routine, commercial and/or technical matters; presents information and ideas in a systematic and logical sequence of writing. Leadership Scope Activities Supervises a single work unit within a department, or is an Instruct and train others intermediate level professional individual contributor. Share special or technical information with others Guide or facilitate projects Bring commitment and drive into the workplace. Lead by example Subordinates Direct: Indirect: Tools and Equipment A3s Banner Calculator Copy Machine Desk Top Computer MS Access MS Excel MS Power Point MS Word Printer Statistical Package for the Social Sciences (SPSS) Survey Design and Analysis Software Teleform Telephone Visio Education and Experience Preferred Education: Master's Degree Preferred Experience: Between 2 and 5 years Work Environment Lifting Activities Weight Height Distance Frequency Most Frequently Lifted Object Under 10 lbs. Waist level 1 9 feet Several times per day Heaviest Object Lifted lbs. Waist level 1 9 feet Occasionally Non Lifting Repetitive Activities Other Physical Demands 4/5

5 Arm Movement Several times per day Gripping Several times per day Sitting Continuously Talking Several times per day Typing Continuously Walking Several times per day Writing Several times per day Close visual work Prolonged visual work Travel (less than 10%) Mental Demands Complex Calculations Complicated Planning Exercising Independent Judgment Intense Concentration Minimal Guidance or Direction Performing Multiple Functions/Activities Persuading Others Other Challenges Precise accuracy requirements Production deadlines Safeguarding organization assets and property Licenses and Professional Certifications None Required Other Qualifications Bachelor's degree required Database skills and experience (i.e. Microsoft Access) (Required) Experience coordinating resources for the preparation and submission of compliance reports (Required) Experience with qualitative and quantitative research methodology and the scientific method approach (Required) Experience with survey design and administration software preferred Experience working with statistics, statistical applications, collection and correlation of data (Required) Knowledge and use of statistical software (Required) Spreadsheet skills and experience (i.e. Microsoft Excel) (Required) Word Processing skills and experience (i.e. Microsoft Word) (Required) Working knowledge of higher education information systems (i.e. Banner) (Preferred) Contacts with Others Internal Contacts Purpose Frequency Employees in your function Interact with or advise Daily Managers in your function Interact with or advise Several times per week Senior executives in your function Interact with or advise Several times per week Employees in departments outside your function Interact with or advise Several times per week Managers in departments outside your function Interact with or advise Once per week Senior executives outside your function Share Information Once per week Executive leadership None/Very Little Contact None/Very little contact External Contacts Purpose Frequency Vendors, Suppliers, Subcontractors Direct Activities Once per week Federal/State Regulatory and Compliance Authorities Investigate or Research Monthly 5/5

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