ENTERPRISE PERFORMANCE MANAGEMENT SERVICES ANALYZE

Transcription

1 ENTERPRISE PERFORMANCE MANAGEMENT SERVICES ANALYZE

2 ANALYZE with the experts At ITC Infotech, we define Enterprise Performance Management (EPM) as a method to measure, manage and optimize business performance across the organization. Towards this end, we offer a host of services to industry verticals such as retail, consumer packaged goods, airline, hospitality and mining. Our service differentiators include a dedicated EPM practice that enables performance management based approach to Business Intelligence (BI), consulting professionals and integration with BI to provide seamless end-to-end EPM driven BI and dashboard capability. Our EPM BI solutions include retail category analytics for merchandisers, and airline analytics for airline CXOs and revenue managers. We offer pre-defined analytics solutions for common industry pain points, and accelerators to arrive at cost effective solutions. ITC Infotech is a member of the SAP Extended Business program. ITC Infotech provides industry specific accelerators and solution kits, pre-configured Business Intelligence (BI) content and proven methodologies to help clients achieve faster time to market. Core Expertise ndefining performance management strategy nbusiness intelligence strategy and roadmap ndashboard Design Differentiators ndedicated EPM Practice under the Business Consulting Group nlarge number and variety of internal businesses and domains to develop analytics solutions nmajor business value add through unique Analytics Solution IP nend-to-end service capability from EPM consulting to BI implementation

3 beyond barriers Domain Landscape Measure Manage Optimize Define Strategic/ Financial/Operational Strategic Alignment Linking Performance to Performance Models Strategy Communication Incentives Business Planning Metrics/Measures/Scorecards Fact based decision making Risk Management Benchmarks/Alerts Exception based Management Resource Allocation Guided Analysis Dashboards Service Business Performance Management nbalanced Scorecard definition nstrategy Maps nbusiness Scorecards ninitiatives Map nbusiness and workforce Alignment Solution nfunctional Performance Management nsales Performance Management nsupply chain performance management ncost and profitability management Analytics nanalysis and Reporting Services npromotion Lift nprice Elasticity ncustomer and Retail segmentation nvendor Performance nanalytics Solutions ncategory Analytics nworking Capital Optimization nsupply Chain Analytics BI Consulting: EPM driven BI nbi Strategy definition nbi Business Case and Roadmap definition nbusiness Requirements definition ndashboard Design

4 ANALYZE with customized solutions Customer Successes Organizational alignment and accountability through Balanced Scorecard Our Client One of India s largest CPG companies Requirement Our client required business scorecards to align planning and operations with strategic objectives and business goals of the organization. The scorecards are also expected to bring performance visibility and accountability within the organization. Solution Our solution was delivered using the BALA Balanced Scorecard Framework. The BALA framework has a crisp methodology derived from all the major Performance Management models in use and a number of out-of-box accelerators like metrics repository, analysis paths, information models etc. Using a top down approach of creating executive scorecards cascaded to Functional scorecards, further cascaded to operational scorecards, a comprehensive Business Performance Management Solution was developed The BALA Methodology comprising of executive workshops to discover business objectives, strategy maps and scorecards ensured executive participation and smooth execution of the project A customized governance model was developed to ensure seamless integration of the Balanced Scorecard into the business management calendar and large scale adoption of the program Business Impact We delivered highly sensitive Business Scorecards at each level of management, providing an automatic alignment and linkages of objectives, metrics and initiatives. This resulted in greater business focus and facilitated better decision making.

5 Supply Chain Performance Management (SCPM) Our Client US Beverages Major Requirement Our client wanted to use the SAP SCPM product to align supply chain operations to key objectives and enable performance monitoring and root cause analysis Solution ITC Infotech is a co-innovator of the SAP SCPM product and a preferred global implementation partner. The SCOR model was used in the SAP SCPM product to define the key metrics and create linkages for root cause analysis. We defined and configured SCPM, an effective performance management system across supply chain areas like planning and forecasting, distribution, logistics, inventory management, production scheduling and procurement Business Impact Senior supply chain executives can view integrated supply chain performance, analyze and identify root causes and decide on actionables for key problems It should enable the supply chain to be more reliable, responsive and cost effective. Reducing customer overdues through credit analytics Our Client Major Irish CPG company Requirement Our client required credit analytics through SAP BO Xcelsius Dashboards to achieve better visibility of customer overdues and get better return on credit capital Solution Using our Working Capital Optimization Solution, and working with key client business executives, a comprehensive credit management framework was applied to define key credit management objectives, metrics to measure performance, analysis paths to identify root cause and actionables The proprietary Information Model was used to transform business requirements to Interactive Dashboard design. SAP BI/BO Xcelsius, Webi, and Crystal Reports toolset were used to the deliver the analytics solution to the client credit management teams Business Impact Our Credit Analytics Dashboards allow the CFO to quickly get an overall view of credit management function and identify problem areas like high uninsured debt, high doubtful debt, cash flow shortage etc. Our solution helped the client to drill down to root causes like customer is habitual offender, policy issue, sales is dumping stock on customers, particular controller is overriding too much debt etc. We also enabled identification of individuals responsible for the problem and to initiate action Cost and profitability analysis Our Client One of India s largest CPG companies Requirement We are losing money by selling more, but we don t know why and where? No visibility into product/customer wise true margin leading to suboptimal decision making? Sub-optimal SKU portfolio, leading to margin leakage? Solution We developed a True Profitability calculation framework for product/customer/market, by incorporating Cost to Serve model. We defined suitable performance management model using Metrics, analysis paths, alerts and reports. We also defined what-if analysis and predictive models. Business Impact Annual savings of $ 1M (over total revenue of $ 500 M) The first benefit realization started within a month of implementation to the tune of $100K Improve customer service and profitability through food supply chain performance management Our Client India s leading diversified conglomerate. Requirement nlow on-time in-full delivery, leading to customer dissatisfaction nstock-outs leading to lost sales nhigher inventory age for few categories at all nodes leading to obsolescence nminimal visibility into supply chain to help understand what s causing these issues Solution An initial dipstick study revealed lack of well-defined and cohesive supply chain metrics to pre-empt aberration. We created a set highly effective process (leading) and outcome (lagging) metrics based on SCOR model. This set of metrics was created with the help of: nscor framework n Best-in-class" business references nour expertise in CPG distribution We created a management and monitoring model for each KPI and the aberrations, thereof. Business Impact nincrease in OTIF by 8% within 3 months. nincrease in fill rate and inventory turn by over 10%. naverage age of the inventory was reduced by over 25%. ndecrease in lead time and reduction of wastage. Improve customer service by segmenting customers and aligning distribution strategies Our Client One of India s largest CPG companies Requirement Huge retail outlet customer base was being served through a One size fits all resulting in severe out of stock and cost overrun issues Solution We analyzed historical sales data and modeled Distinct Retail Outlet segments, to exhibit mutually exclusive transaction trends. We also created differentiated service packs to be applied to different outlet groups. We used a combination of attribute correlation and decision tree algorithm to create the segmentation model. Business Impact New streamlined service packs for each Customer Segment enabled a more effective customer service strategy.

6 ANALYZE beyond expectations Our EPM practice works closely with the BI Technology Practice to provide end-to-end solutions and create capability on analytics solutions and BI accelerators from domain and EPM point of view. Our close collaboration with SAP has enabled us to co-innovate and partner SAP Supply Chain Performance Management product, it has also enabled us to provide cutting edge solutions to a host of Fortune listed companies globally. Our Clients Include nleading CPG company in India nus food distribution major nus beverages major nmajor Irish CPG company nleading luxury hotel chain na large European Airlines neuropean CPG company

7 ITC INFOTECH ITC Infotech is a fully owned subsidiary of ITC Ltd, a diversified business conglomerate. ITC is one of India s foremost private sector companies and runs market-leading businesses in multiple segments. ITC completed 100 years of leadership in ITC Infotech is a global IT services and solutions company. The company focuses on developing industry specific solutions aimed at client s unique business requirements and challenges in critical performance areas. ITC Infotech has also established technology Centers of Excellence (CoEs) to deepen capabilities and incubate cutting-edge technical competencies. A robust outsourcing model, comprehensive suite of differentiated solutions, and focus on excellence in execution, have provided ITC Infotech a leadership position in its chosen domains. The company is working with a bevy of Fortune listed global customers and its service delivery footprint spans five continents, spread across 140 countries. To contact our subject matter experts, please write to: [email protected] Global Locations North America: New Jersey, New York, San Jose, Houston, Troy, Bentonville EMEA: Milton Keynes, Copenhagen, Prague, Johannesburg Asia Pac: Kolkata, Bangalore, Victoria, Singapore All content/information present here is the exclusive property of ITC Infotech, and correct at the time of publishing. All trademarks are the registered property of the respective owners and are used herein for identification purposes only. Unauthorized use of content /information appearing here may violate copyright, trademark and other applicable laws. Copyright 2011 ITC Infotech India Ltd. All rights reserved.