Accenture CAS: Solution Implementation Making change happen

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1 Accenture CAS: Solution Implementation Making change happen

2 Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create one size fits one solutions. 2

3 Made to measure Complex processes, diverse local requirements and ever-changing regulatory demands... while your products may be off the peg, it is essential that the deployment of your customer management and software platform is tailored around you. It is this individual approach that lies at the heart of each of our solution implementation projects. First, we will collaborate with you to truly understand and appreciate your challenges, whether they are people, process or technology related. We will then apply all our expertise to create a quick, smooth and costeffective path to implementation. We know that to achieve high performance demands both management and technical knowledge. And, as one of the world s premier consultants and technology experts, we are uniquely placed to tick both boxes and help you get the most from your solution. Accenture CAS Designed in collaboration with some of the market s leading consumer products manufacturers, Accenture CAS provides an integrated software platform that spans your sales processes and operations from early morning vehicle checks or planning your key account promotions to end-ofthe-day stock monitoring, from established to emerging markets. The full customer journey Accenture CAS provides one platform to support all your sales activities across all geographies and every mobile device. Reporting and Analytics Customer Service Trade Promotion Management Distributor Management Accenture CAS 360 degree sales processes at your fingertips Trade Promotion Optimization Direct Store Delivery Retail Execution Digital Merchandising 3

4 Five steps to the perfect fit We have extensive experience implementing Accenture CAS solutions for customer goods companies around the world. And, with every successful project, our knowledge and capabilities grow to help ensure our clients stay one step ahead. 1. Getting started We know that no two consumer goods organizations are the same. So we always begin by getting under the skin of your business understanding your challenges and opportunities, both internal and external. You will be appointed a dedicated Accenture CAS project manager who will take responsibility for your project delivery. They will work very closely with you to resemble the right team, manage your timelines, budget and mitigate risk. Depending on the scale of your deployment, they will perform all activities themselves or manage them alongside a Project Management Office (PMO) team. 2. Building your solution We will work closely with your team to translate your existing business processes into functional requirements. These span every area of your day-to-day activity and are used as the basis for your Accenture CAS software configuration and customization. During the build phase, our technology consultants configure, customize and test the solution infrastructure and architecture. We draw on experts from various fields such as, Retail Execution and Trade Promotion Management to incorporate industry leading practices into software and process configuration. Whatever shape your solution takes, our cross-functional technology team will make sure it is seamlessly integrated with your back-office SAP or Oracle enterprise architecture. Our expertise spans infrastructure sizing and installation, integration and interfaces, upgrades and migrations and all reporting and analytics Testing and fine tuning We leave nothing to chance. Before your solution is rolled-out we prepare and conduct a series of in-depth software tests: Stage 1: application testing to ensure the entire end-to-end sales processes are robust and reliable. Stage 2: integration testing to check that your new platform works seamlessly with any legacy systems. Stage 3: User Acceptance Testing (UAT) to make sure your system is ready for deployment across all your groups. Depending on the level of our engagement, we may also conduct project team training and support your change management activities within your sales organizations. 4. Managing change Change may be challenging, but with the right preparation it does not have to be painful. As part of our system integration, we provide innovative change management services that help you plan and manage complex business, organizational and workforce change. Our holistic approach encompasses: Change planning Stakeholder engagement and communications Change measurement and organizational readiness Organizational culture Change sustainability Training and performance support And much more. 30 years experience, more than 4,000 dedicated Accenture software professionals and 700 Accenture CAS experts all working to create software that adapts to your business and evolves to your needs.

5 And to ensure the best possible outcomes, we use data-driven assets to increase the pace and certainty change. The benefits of effective change management transcend your business, improving adaptability and strategic agility, lifting success rates from transformation initiatives, strengthening stakeholder buyin and commitment, and increasing speed of transition. 5. Deployment and Quality Assurance However tough the timescales or complex the integration, we never compromise on quality. We follow rigorous Quality Assurance standards to help you avoid common pitfalls, speed up delivery and make sure your system is fit for business now and well into the future. You will benefit from: Consistency: we adopt a standardized project approach over all phases of the project using a variety of tools and materials like assessment and planning templates and handover process checklists to maintain quality. Compliance: we follow rigorous implementation methodologies, leading practices, guidelines and solutions. Scalability: you have the ability to add new sales organizations in new countries, additional units and users as required. Continual improvements: we conduct a series of audits for software milestones, design, technical configuration and support, followed by an analysis of the results, to improve the project and product quality. Future proofing: we ensure you have the choice to migrate to newer versions of Accenture CAS solutions as they are released. As well as guiding you through the implementation process, our teams can also advise on governance, strategic execution and leading practices such as leading industry processes to achieve a successful implementation. Accenture delivery methodology To make sure we meet the highest, industry-compliant standards, our global teams follow the Accenture Delivery Methodology. This is made up of two elements: Following a winning framework We build on the foundations laid by industry-leading companies to help you rapidly achieve a leading practice system. Based on our broad industry experience and process skills, we are able to accelerate solution delivery, minimizing the amount of configuration and customization required. Empowering your teams The Accenture CAS Modeler provides a framework for configuring and customizing Accenture CAS solutions to your processes, quickly and collaboratively. With minimal coding or in-depth technical knowledge, we can train your IT and business teams to rapidly adapt your solution, responding to immediate strategic needs or configuring your solution for the future. 5

6 Let us guide the way Like any complex puzzle, pulling all the pieces together can be a challenging experience. But with a clear vision of where you are going, and an experienced, expert partner, the results can be rewarding and far-reaching. This is where we excel. At Accenture CAS, we pool our knowledge and experience to help you achieve a complete transformation, supporting you every step of the way towards high performance. Project Management (Steering Committee, Risk Management) Change Management Plan and Analyze Design Build Test Deploy Develop SOW Mobilize project team Develop training roadmap Perform training overview Develop test strategy Update project plan Support infrastructure Perform functional design Perform technical design Perform Plans - Training - Infrastructure - Test Develop test cases/scripts Obtain design signoff Finalize scope Finalize project plan Support infrastructure Produce status reports Maintain project plan Manage work effort Produce status reports Configure / customize software Develop training materials Update design documents Perform end to end process test Perform unit / integration test Perform user acceptance testing Maintain project plan Manage work effort Produce status reports Perform Train the trainer sessions Develop support plan Obtain configuration acceptance Obtain installation acceptance Post Go Live Support Image 1: Accenture CAS deployment approach Accenture s Got Talent The Accenture Global Delivery Network is the largest and most diverse group of management consulting, technology and business process outsourcing professionals in the world. As such, we give you access to the right skills industry, functional, technology or language to get the work done. Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create one size fits one solutions. By harnessing global talent, we not only achieve exceptional levels of quality, we can reduce costs too. And, most important of all, you gain access to the skill sets that are best suited for achieving your business and technology performance goals. 6

7 Make change happen To find out how Accenture CAS can empower your project teams, or visit 7

8 About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, Its home page is Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is Accenture CAS is a leading end-to-end software platform for the consumer goods industry with a suite of trade promotion management, distributor management and retail execution software, including direct store delivery, field service and trade promotion optimization. Along with Accenture NewsPage we are part of the Accenture Software portfolio of products and Accenture Commercial Services for Consumer Goods. Accenture Commercial Services for Consumer Goods is a business service that helps companies increase sales and margins through management consulting, technology, and business process outsourcing. It improves interactions with customers, channels, and consumers through innovative analytical, multi-channel and operational capabilities. Legal Notice and Disclaimer This document is proprietary to Accenture. Whilst every care has been taken in preparing this document, the provision by Accenture of the services or other activities described herein is subject to execution of an appropriate contract. All conditions and warranties whether express or implied by statute, law or otherwise, are hereby excluded. This document shall not form part of any contract. Accenture proprietary materials will be subject to Accenture s standard licensing terms. Except as expressly stated in this document, any descriptions, documentation or references to third party products and services are provided for informational purposes only and shall not be considered a part of Accenture s proposal. Accenture has alliance relationships with third party products and services vendors. As part of many such relationship, Accenture is able to resell certain products and services and/or may receive compensation from vendors in the form of fees or other benefits in connection with the marketing, technical and other assistance provided by Accenture. There might be countries where Accenture may not directly or indirectly operate under applicable laws and regulations. Accenture does not warrant or represent that predicted or potential benefits, outcomes or savings will be achieved; the realization of actual outcomes, benefits or savings depends on many factors, including those beyond Accenture s control. Accenture, the Accenture logo, High Performance Delivered are trademarks of Accenture and/or its affiliates in the United States and other countries. This document may make reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks. Copyright 2014 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 8