MULTI-CHANNEL RETAIL INTEGRATION. Extended Customer Convenience
|
|
- Logan McGee
- 8 years ago
- Views:
Transcription
1 Extended Customer Convenience This Whitepaper offers a framework to develop strategy for Integrated Multi Channel Retailing. This paper explains how the integration works in a Multi Channel scenario.
2 It s not about being a great Web retailer and trying to focus on the Internet. It s about being a multi-channel retailer and asking how you can use your Website to have a better relationship with your customers. Jamie Nordstrom, president of Nordstrom Direct, in an interview with the Seattle Post-Intelligencer, September 15,
3 Is your current model focused on extended customer convenience? Cross channel should not be complex channel Best-in-class retailers understand the brand value of a multi-channel offering: consistency and efficiency across all the channels. Top performers wrap their brand identity around fulfilling customer expectations for seamless purchase and delivery options across channels. They ensure product information and pricing is up-to-date and consistent across channels. Their overall strategy is to create a single-brand identity across channels. Retailers realize that multi-channel shoppers can be up to three times more profitable, and they purchase 27 percent more product with each shopping trip, than single-channel shoppers. Customer Conveniences Extended in all Channels Customers choose the channel through which they prefer to buy and how the retailer services the customer effectively through various sales channels. Customer can order through Web, stores, through mobile etc., or can collect the product through courier or directly. Retailers should efficiently integrate the channels for Customer Orders, Inventory Allocation, Pricing,Promotions & Offers and Delivery. Best-in-class performers are more concerned about channel conflict and take specific organizational steps aimed at ensuring conflicts do not occur, including a much stronger emphasis on changing the organizational structure to be brand-specific rather than channel-specific. 2
4 COMPLEX BUSINESS PROCESSES IN MULTI CHANNEL WHICH ARE NOT INTEGRATED Separate cost of inventory holding for cross channels Separate merchandise hierarchy for each channel Un-availability of common data base for products, vendor s and customer details. Separate customer order capturing leading to expensive cost and time Separate fulfillment & distribution strategies for channels Ineffective measuremeant on efficiencies of cross channels when its operates independently CONSTRAINED TECHNOLOGY PROCESSES IN NON-INTEGRATED CHANNELS Each channel is separate in Technical architecture and key performance indicator Integration across system is expensive and operational difficulties Maintaining the legacy system is manned and time consuming System deployed across channel is not equivalent in terms of flexibility and functionality Web Channel system is web application which may or may not be connected with Back Mobile Channel synchronizes with Middleware and linked to multiple the Back-end systems 3
5 FOCAL AREAS FOR INTEGRATED MULTI CHANNEL OPERATIONS Centralized Order Fulfillment Common merchandise data base for item data, hierarchy across channel Merchandising operation through integrated platform for Pricing, Promotions and offers Corporate wide CRM Offer consistent Pricing and Promotions Choice for customers to order through any channel and pick at any channel. Distributed Order Management, consolidates all channel order and fulfill from Distribution center on Put away stocks and cross-dock stocks. Re allocates & Re distributes the stocks based on demand in the channels Transport planning for courier to customer in web/ mobile/ Store channel sales. Customer returns on any channel is accepted irrespective of the channel that was the purchase made on, and is accounted in Inventory through POS or Web Payment gateway. Customer returns through Web/Mobile, the web/mobile should accept the returns as a separate transation or along with shopping list of purchase. Supply Chain Synchronization Integration to store pickup order, inventory and billing Vendor to supply for all channels. Visibility of inventory in all channel Near real-time POS data for inventory position for accuracy Ability to update channels on stock out items Ability to transfer the store pickup orders to delivery order if stock out Merchandising planning Demand planning & forecasting for web / mobile / direct store Regular Ordering system for different categories Category sales planning for all channels and contribution to total financial plan New Product introduction in all channels Inventory planning for all channels based on the sales trends. ( min /max/ re order) Visual images selection for SKU for display in Mobile and Web. 4
6 Customer Profile Single window registration for all channels Common Identity for every customer / family across the channel All channel bills pertain to customer to integrate in common database. Schemes on rewards, pre calculated value before merge into common database Metrics and Measurement Measure across channel for consumer growth & satisfaction Effective loyalty program to track across channel Surveys to gather additional insight across channels Measure by Category and not by channels Inventory reports on efficiency in utilization of inventory across channels Category Performance reports across channels Marketing analysis reports to add value in all channels & enhance customer experiences and conve niences 5
7 ITC INFOTECH S SOLUTION APPROACH FOR MULTI-CHANNEL INTEGRATION ITC Infotech in partnership with Retail Pragmatists offers a solution framework to help the Retailers manage and exploit the synergies of multiple channels. We offer a multi channel maturity model enabling retailers to identify their current and desired position on the industry wide model, and create a pragmatic action plan to get quickly to their desired state, at low cost. OUR KEY DIFFERENTIATOR IN MCI We work with our clients to integrate retail channels including communication, transaction, and physical logistics to achieve - A consistent, customer journey across all touch points - am IMRG recognized top three challenge for many aspiring integrated retailer We have deep experience of fulfillment, delivery and returns performances improvement programs We are specialists and leaders in direct marketing (DM) and customer relationship management (CRM) programs including: - customer segmentation, demand generation leveraging cross channel synergy in up-sell and x-sell, maximizing campaign yield, customer engagement and retention, automated campaign management We are experts in order to cash management improvement programmes: - Improve demand conversion, reduce returns rates, and improve customer satisfaction We have a proprietary multi-channel engagement tools which: - establishes client capabilities across the entire organization, - quickly refines strategic ambition - identifies gaps between capability and ambition - establishes consensus on direction and - creates a prioritized action plan This can be used: - At the start of strategic development OR - To audit effectiveness and likelihood to deliver of plans in development We have a proprietary customer journey model which: - Considers customer thought process at each step of the journey - Identifies Process and IT based opportunities - Ensures a thorough integrated strategy maximized for customer impact 6
8 Stages to Develop into an integrated Retailer We deploy our integrated retail maturity model to identify opportunity areas This helps identify and gap all alignment issues to address Every retailer is different- our route maps contain all the options, color coded in priority order for driving sales Choices cab be made quickly when all options are presented 7
9 OUR SERVICE OFFERINGS FOR MULTI CHANNEL INTEGRATION Multi-channel retail integration roadmap Establish consensus view on the way forward Customer journey diagnostic- develop bespoke models Channel/ Product/ Customer/ Supplier profitability Direct Marketing and Customer Relationship Management expertise to develop bespoke activities and transfer/ embed skills Change management programme About ITC Infotech ITC Infotech was set up in October 2000, and today ranks as one of India s fastest growing integrated IT s e r v i c e s p r o v i d e r s i n I n d i a. I T C I n f o t e c h s e r v e s F o r t u n e - c l a s s c l i e n t e l e a c r o s s A m e r i c a, E u r o p e, Asia-Pacific and Africa. At ITC Infotech, we believe our core service differentiation lies in the businesscentric focus we bring to IT services delivery, and in our commitment to structure each of our relationships around our client s unique business needs, priorities and context. Our services today span across verticals such as Manufacturing, Consumer Packaged Goods, Retail, BFSI, Travel, Hospitality & Transportation, New Media and functional areas such as ERP, CRM, Trade Marketing and Distribution, Product Lifecycle Management, e-business, Supply Chain and e-procurement, etc. Headquartered at Bangalore, we operate two wholly owned subsidiary corporations in the USA and the UK, and state-of-the-art delivery centers with over 2,600 employees. Our global delivery capabilities encompasses delivery centers in India, US, UK, Denmark, Finland and The Czech Republic. 8
10 ITC Infotech is a 100% subsidiary of ITC Ltd. ITC Ltd. is rated by Forbes magazine as one of the World's leading companies, and is one of India s top five private sector companies with revenues over USD 4.75 billion and market capitalization of over USD 18 billion. ITC Ltd. is diversified corporation with business lines spanning information technology, agro-based industries, consumer products including apparels, personal care & food products, travel and hospitality, and paperboards & packaging. Various leading research and industry analysts have written about the ITC Infotech service offerings. Some of the analyst reports are: According to Forrester Research, ITC Infotech is Amongst the top offshore SAP players. The report says.strong expertise in the logistics and CPG arena make it a compelling candidate for SAP work. Also, it is more focused on discreet SAP testing services than any of the other vendors profiled. For customers in need of top-notch SAP technical skills in the logistic and CPG arena, ITC is a strong choice. Global Services has rated ITC Infotech amongst the Top 10 Specialty Application Development providers for three (3) consecutive years. AMR Research shortlists ITC Infotech amongst top 11 offshore players in Testing services Gartner rates ITC Infotech as leading Infrastructure Services providers globally. Forrester Research rates ITC Infotech amongst the top Infrastructure Services providers from India G l o b a l O u t s o u r c i n g r a t e s I T C I n f o t e c h a m o n g s t To p G l o b a l O u t s o u r c i n g C o m p a n i e s, featuring in the Leaders category. About ITC Infotech Retail Vertical Practice The Retail practice at ITC Infotech is one of its fastest growing practices, and today has multiple active global engagements across the globe, including some dedicated multi-shore relationships with the largest retailers in the world. Combining strong retail industry understanding and global IT delivery capabilities our mission is to help r e t a i l e r s k e e p p a c e w i t h r a p i d t e c h n o l o g y c h a n g e s, w h i l e e x t r a c t i n g y e a r - o n - y e a r v a l u e f r o m l e g a c y i n v e s t m e n t s a c r o s s a d i v e r s i t y o f t e c h n o l o g i e s, e n s u r e a g i l e r e s p o n s i v e n e s s t o c h a n g i n g a n d ever-demanding business environment and help the CIO build a scalable technology organization that can retain both flexibility and efficiency, as global retail business realities evolve. W e h a v e i m p l e m e n t e d, c u r r e n t l y s u p p o r t, a n d m a i n t a i n S A P f o r R e t a i l e n v i r o n m e n t f o r o u r Group Retail businesses and SAP R3 environments across multiple other Group companies and the C o r p o r a t e o r g a n i z a t i o n. O u r r e t a i l - s p e c i a l i s t p a r t n e r e c o l o g y a l s o b r i n g s t o t h e t a b l e h a n d s - o n experience of having managed the world s largest SAP Retail implementations to date, including implementation and integration of the Triversity POS. 9
11 We have delivered multiple complex portal development projects, addressing retail value chain needs from Supplier Relationship Management to ecommerce. We provide remote infrastructure support to Fortune 500 global businesses spanning across 140+ geographies, providing 24/7 remote support for 38,000+ desktops/ laptops and 1,400+ servers. Our services footprint also covers Datacenter support and management, Mail and messaging, consolida tion and rationalization initiatives and SLA-based global shared services provisioning. We have designed and delivered complex data warehouse support, migration and enhancement projects as well as Data Quality, ETL/migration and Reporting projects of various nuances across multiple DW, Db, and Tools. We have built and currently operate large-scale, multi-shore, dedicated delivery centers for the biggest global retail businesses in record-breaking timelines. We have very strong capabilities around Siebel/Oracle CRM, ranging from being a pioneer in the complex area of Loyalty implementations for Airlines industry to having successfully delivered one of the largest implementations for handhelds on Siebel to propel sales force productivity. 10
Multi-channel Retailing Goes Mainstream
Multi-channel Retailing Goes Mainstream Ashish Jandial, Patrick Ogawa and Preetha Sekharan Abstract Increasingly, retailers are turning towards multi-channel retailing to grow their market share and present
More informationparagyte Whitepaper The Significance of CRM in Retail Industry
Whitepaper The Significance of CRM in Retail Industry Retail Industry overview The retail sector has seen unprecedented growth in the last few years and according to research firm Lucintel, the global
More informationREDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH
REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy
More informationHow To Be Successful In A Cross Channel Retailing
Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift
More informationIBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1
IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationSonata Managed Application Lifecycle Services
Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing
More informationMicrosoft Dynamics AX 2012 R3, clear cut benefits for your Organisation
2012 R3 Microsoft Dynamics AX 2012 R3, clear cut benefits for your Organisation Microsoft Dynamics AX is an enterprise resource planning (ERP) solution for midsize and larger organisations that helps people
More informationAn RIS News Whitepaper
An RIS News Whitepaper The Omnichannel PRODUCED BY There is abundant evidence that the shopper preference for buying online and picking up in a store has become part of mainstream retailing. It is a logical
More informationSOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle
SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical
More informationBUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA
BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA Executive Summary Companies continue to remain challenged in deriving meaningful insights from the
More informationGet Started on your Journey to the Cloud Retail Industry
Get Started on your Journey to the Cloud Retail Industry Written in collaboration by: Vic Miles Microsoft Retail Solutions Keith Champeau Fujitsu Center of Excellence Published: December 17, 2012 2012
More informationfor Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.
Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and
More informationWWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights
WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES
More informationAmanda, a working mom, spotted a summer skirt on the website of a top clothing brand and ordered it. When the skirt arrived it was the wrong color.
www.wipro.com DRIVING CUSTOMER INSIGHTS FOR RETAILERS IN THE DIGITAL ERA Venkataraman Ramanathan Senior Architect, Information Management, Wipro Analytics Amanda, a working mom, spotted a summer skirt
More informationClient focused. Results driven. Ciber Retail Solutions
Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationHow to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0
How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this
More informationENCOURAGING STORE ASSOCIATES IN AN OMNI CHANNEL WORLD MAKING INCENTIVE SCHEMES TRUE AND FAIR
WWW.WIPRO.COM ENCOURAGING STORE ASSOCIATES IN AN OMNI CHANNEL WORLD MAKING INCENTIVE SCHEMES TRUE AND FAIR Girish Kumar Global Practice Partner and Heads the Omni Channel Retail Practice Nirmal Jeyapal
More informationDesigning an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers
Designing an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers INTRODUCTION U.S. e-commerce retail sales in 2013 were estimated to have exceeded $262 billion, marking
More informationMobility Strategy. For Enterprises
Mobility Strategy For Enterprises New era of Mobility Enterprises are rapidly extending to anytime, anywhere business models Combine this with the increasing affordability of feature rich mobiles Time
More informationMASTERING MASTER DATA MANAGEMENT A BUSINESS VIEW
MASTERING MASTER DATA MANAGEMENT A BUSINESS VIEW Abstract This document describes the importance of properly managing master data in an organization and business challenges that come up as a consequence
More informationLead the Retail Revolution.
Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,
More informationRETAIL MOVING ON CLOUD
s RETAIL MOVING ON CLOUD Page 1 Preface In the business of Technologically Transforming Retail Landscapes, CitiXsys Technologies has been involved in bringing valuable content to readers for some years
More informationAccenture & NetSuite
Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these
More informationMastering Retail Systems of Engagement. Engage your customer like never before
Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges
More informationUXC Eclipse + Microsoft Dynamics AX 2012 for retail
UXC Eclipse + Microsoft Dynamics AX 2012 for retail Today s smart retailers have highly efficient, integrated retail supply chains and focus on delivering exceptional buying experiences that keep customers
More information26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
More information2012 State of B2B E-Commerce
2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of
More informationPerformance Management Applications. Gain Insight Throughout the Enterprise
Performance Management Applications Gain Insight Throughout the Enterprise Applications that Span the Enterprise Managers need a consolidated view of their key enterprise metrics and performance indicators
More informationGuide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationBusiness Process Services. White Paper. Redesigning Retail Operations: A Digitally Connected Supply Chain for Accelerated Performance
Business Process Services White Paper Redesigning Retail Operations: A Digitally Connected Supply Chain for Accelerated Performance About the Author Swecha Rikhy Swecha Rikhy is a part of the Retail domain
More informationNCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation
NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation Market Offering: Package(s): Oracle Authors: Rick Olson, Luke Tay Date: January 13, 2012 Contents Executive summary
More informationOur Business Knowledge, Your Winning Edge. Consulting & Thought Partnership
Our Business Knowledge, Your Winning Edge. Consulting & Thought Partnership To be the preferred partner delivering exceptional value to customers, driving improved business outcomes and reducing total
More informationSolution Overview Channel Management in Utilities
Utilities Sector Solution Overview Channel Management in Utilities Better Results Market Influences and Challenges The utilties industry has faced dramatic change and numerous challenges in recent years
More informationA New Retail Paradigm: Solving Big Data to Enhance Real-Time Retailing. Sahir Anand VP & Research Group Director Retail Practice
1 A New Retail Paradigm: Solving Big Data to Enhance Real-Time Retailing Sahir Anand VP & Research Group Director Retail Practice 2 Analyst Bio Sahir Anand Vice-President & Research Group Director, Retail
More informationAccenture CAS: integrated sales platform Power at your fingertips
Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is
More informationA PRACTITIONER S VIEWPOINT
DISTRIBUTOR PERFORMANCE EXCELLENCE IN CPG INDUSTRY A PRACTITIONER S VIEWPOINT INTRODUCTION For the success of any CPG company in the emerging markets, multi-tied distribution plays a vital role in ensuring
More informationACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6
ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using
More informationORACLE CUSTOMER RELATIONSHIP MANAGEMENT SERVICES AND SOLUTIONS RETAIN
ORACLE CUSTOMER RELATIONSHIP MANAGEMENT SERVICES AND SOLUTIONS RETAIN RETAIN with the experts ITC Infotech has achieved 'Platinum Partner' status as part of the Oracle PartnerNetwork (OPN) program. This
More informationDRIVING B2B SALES IN THE AGE OF DIGITAL
DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative
More informationHow Managed Services Has Changed Remote Infrastructure Management. Presented by: Bill Whitney March 26, 2008
How Managed Services Has Changed Remote Infrastructure Management Presented by: Bill Whitney March 26, 2008 Why are businesses looking to partners such as Managed Service Providers (MSPs) for remote infrastructure
More information- a bird s eye view of the optimum systems landscape
Cross channel fulfilment - a bird s eye view of the optimum systems landscape David Stocker Head of Business Development Supply Chain s architecture for cross channel fulfilment Real-time inventory visibility
More informationin person is the new personalization.
in person is the new personalization. introducing the enterprise store associate. TIME TO LEVEL THE PLAYING FIELD. The digitally-enabled customer has upped the ante on what today s store associate needs
More informationAccenture Perfect CPG Analytics. End-to-end analytics services for fact-based business decisions and high-performing execution
Accenture Perfect CPG Analytics End-to-end analytics services for fact-based business decisions and high-performing execution Moving from insights to action at speed Consumer Packaged Goods (CPG) companies
More informationAccenture NewsPage Distributor Management System: The engine behind your business
Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,
More informationAccenture NewsPage Sales Force Automation: Empower your people
Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,
More informationHow Microsoft dynamics AX fairs in comparison to other ERP s
How Microsoft dynamics AX fairs in comparison to other ERP s GONE ARE THOSE LEGACY ERP SYSTEMS OF OLDEN DAYS. LEGACY SYSTEMS LOOK VAST, REQUIRE HUGE BUDGETS, AND TAKE LONG IMPLEMENTATION TIME. IT IS A
More informationAccenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide
More informationQUALITY CONSULTING SERVICES RAISE
QUALITY CONSULTING SERVICES RAISE RAISE with the experts With increasing competition companies are under pressure to cut costs, and many organizations are leveraging technology to address the problem.
More informationThe Brains Behind Omnichannel Retailing
The Brains Behind Omnichannel Retailing Uncovering the real omnichannel challenges and keys to success. July 18, 2013 2:00 EST / 11:00 PST 1 Today s About Kalio Speakers Today s Speakers Bernardine Wu
More informationHCL's Next Gen Store Management
www.hcltech.com HCL's Next Gen Store Management white paper TABLE OF CONTENTS Executive Summary 2 Retail Stores Management 2 Trends, Business and Operational Challenges 3 Applying the Right Technology
More informationSPAN. White Paper. Enabling Enterprise Mobility. SPAN Solution Engineering Approach. Introduction
SPAN White Paper SPAN Solution Engineering Approach Introduction The days of being tied to one s desk for long hours to access information and do productive work are gradually decreasing for many as smartphones
More informationOMNI CHANNEL RETAILING
OMNI CHANNEL RETAILING Omni Channel Retailing By ERP Omni-channel retailing is more than a trend it s what consumers are demanding. Thus truly, Omnichannel as a means of improving service for customers
More informationIBM Software A Journey to Adaptive MDM
IBM Software A Journey to Adaptive MDM What is Master Data? Why is it Important? A Journey to Adaptive MDM Contents 2 MDM Business Drivers and Business Value 4 MDM is a Journey 7 IBM MDM Portfolio An Adaptive
More informationMartec International. Understanding Retail E-Learning Course
Martec International RST66 Martec International is a leading consulting and training firm specializing in the retail industry. Its client base includes retailers from around the globe, technology suppliers
More informationWhite Paper. Enabling Sales and Distribution with the Cloud. Abstract. - Rafee Tarafdar, Subramanian Radhakrishnan (Subra)
White Paper Enabling Sales and Distribution with the Cloud - Rafee Tarafdar, Subramanian Radhakrishnan (Subra) Abstract Consumer packaged goods (CPG) companies are rapidly realizing that with their large
More informationWWW.WIPRO.COM GETTING IT RIGHT. Trade Promotion Optimization
WWW.WIPRO.COM GETTING IT RIGHT Trade Promotion Optimization WIPRO CONSUMER GOODS DO BUSINESS BETTER PAINT THE TOWN YOUR BRAND COLOR So you have a great product or a great service and you just can t wait
More informationThe Operational Implications of Omnichannel Retailing
The Operational Implications of Omnichannel Retailing How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses By Edward Westenberg, Bharat Popat,
More informationUnifi Technology Group & Software Toolbox, Inc. Executive Summary. Building the Infrastructure for emanufacturing
Unifi Technology Group & Software Toolbox, Inc. Executive Summary Building the Infrastructure for emanufacturing Building the Infrastructure for emanufacturing The term emanufacturing has emerged over
More informationTOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012
TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run
More informationFour distribution strategies for extending ERP to boost business performance
Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution
More informationContinuous Customer Dialogues
Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4
More informationAdvanced Multichannel Order Management Solutions That Optimize Sales Performance
Advanced Multichannel Order Management Solutions That Optimize Sales Performance Analytics that help you make accurate, informed decisions Scalable and Vendor-Neutral; work with any service provider Over
More informationWebSphere Commerce V7 Management Center
Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Introduction Proof of Technology Agenda What is WebSphere Commerce WebSphere Commerce Focus Areas
More informationSurvey Report. Business strategy and technology priorities in the wealth management industry. Examination of top US wealth management firms
Survey Report Business strategy and technology priorities in the wealth management industry Examination of top US wealth management firms Balaji Yellavalli Infosys Ltd. Jaroslaw E. Knapik Datamonitor In
More informationNetSuite Inc. 2014. Business Models are Constantly Evolving. NetSuite Inc. 2014
Featured Speakers Turbo Charge Finance For Growth October 14, 2014 Anand Misra Sr. Product Marketing Manager NetSuite Darren Linscott VP of Product Bill.com Derek Kraus VP Finance SolidFire Sam Stetler
More informationPAC Multi-Client Study 2014. Applications Modernization: The path to Omni-channel retail
PAC Multi-Client Study 2014 Applications Modernization: The path to Omni-channel retail What is Applications Modernization? Old World Fragmented application estates, sprawl caused by M&A activity, globalization
More informationEnhance Enterprise Applications with Oracle EBS
Enhance Enterprise Applications with Oracle EBS The Backbone of a Business Enterprise applications play a critical role in businesses across industries in today s competitive world. Enterprise applications
More informationWWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation
WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR CONSUMER GOODS Digital Transformation WIPRO CONSUMER GOODS DO BUSINESS BETTER CONSUMERS WANT MORE OF EVERYTHING: OPTIONS, INFORMATION, INTERACTION, ENGAGEMENT
More informationHelping electronics and high-tech companies improve business performance through better service management and support
Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve
More informationABOUT US WHO WE ARE. Helping you succeed against the odds...
ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the
More informationTransform Customer Experience through Contact Center Modernization
Cognizant Healthcare Solution Overview Transform Customer Experience through Contact Center Modernization Improve customer experience and reduce costs with next-generation contact center services Health
More informationVključitev komponente ekonomskih kazalnikov
Vključitev komponente ekonomskih kazalnikov pri investiranju v CRM poslovne rešitve Uroš Beočanin SAP Slovenija DSI, 14. 4. 2010 Agenda Why to invest in CRM in the Time of Economic Downturn? CRM ROI Case
More informationBI STRATEGY FRAMEWORK
BI STRATEGY FRAMEWORK Overview Organizations have been investing and building their information infrastructure and thereby accounting to massive amount of data. Now with the advent of Smart Phones, Social
More informationITC Infotech's SAP CRM. Capability
ITC Infotech's SAP CRM Capability Today, most businesses realize the vital role that CRM systems play in ensuring winning relationships with customers, lowering operating costs, increasing revenues and
More informationDelivering information-driven excellence
Delivering information-driven excellence UNLOCKING THE BENEFITS OF Multi-domain Master Data Management In a highly competitive, global economy where data is now a core enabler, industry leaders are increasingly
More informationImproving customer relationships
White paper Customer Engagement Improving customer relationships How top companies maximize lifetime value through effective customer engagement Page 2 Customer experiences help drive long-term profits.
More informationTransform your data to increase CRM effectiveness
Transform your data to increase CRM effectiveness An Experian report May 2014 Transform your data to increase CRM effectiveness - 1 Table of contents 1 Customer Relationship Management continues to grow
More information> Cognizant Analytics for Banking & Financial Services Firms
> Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,
More informationAccenture Human Capital Management Solutions. Transforming people and process to achieve high performance
Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented
More informationIT SERVICES AND SOLUTIONS FOR THE RETAIL INDUSTRY SELL
IT SERVICES AND SOLUTIONS FOR THE RETAIL INDUSTRY SELL SELL with the experts The retail practice at ITC Infotech draws strength from an in-house pool of highly experienced managers and hands-on business
More informationE-BUSINESS RELATIONSHIP MANAGEMENT
I International Symposium Engineering Management And Competitiveness 2011 (EMC2011) June 24-25, 2011, Zrenjanin, Serbia E-BUSINESS RELATIONSHIP MANAGEMENT Danilo Obradović * Higher School of Professional
More informationDeveloping an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure
Developing an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure September 2007 Executive Overview This whitepaper outlines the various components that make up an Enterprise Mobile
More informationWHITE PAPER Analytics for digital retail
WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave
More informationThe 2-Tier Business Intelligence Imperative
Business Intelligence Imperative Enterprise-grade analytics that keeps pace with today s business speed Table of Contents 3 4 5 7 9 Overview The Historical Conundrum The Need For A New Class Of Platform
More informationFebruary 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS
February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers
More informationBetween December 2009 and January 2010, Aberdeen surveyed
Fast-Track Cross-Channel Gains: The Final Frontier for Customer Share of Wallet Sahir Anand, RESEARCH DIRECTOR, RETAIL, HOSPITALITY, & BANKING, ABERDEEN GROUP Chris Cunnane, SENIOR RESEARCH ASSOCIATE,
More informationSPORTING GOOD RETAILERS ebook
SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers
More informationJDA DIRECT COMMERCE. Stay Relevant and Thrive in The New Consumer Reality
Stay Relevant and Thrive in The New Consumer Reality Today s always-connected consumer is being bombarded with offers 24/7, making it harder than ever for direct retailers to break through the clutter
More informationSUPPLY CHAIN AND LOGISTICS SERVICES
SUPPLY CHAIN AND LOGISTICS SERVICES OUR FOCUS YOUR GROWTH The global supply chain execution market is expected to reach approximately $3.8 billion by 2016, according to a Gartner report. However, growing
More informationOverview and Frequently Asked Questions
Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship
More informationRight Time Revenue Optimization
More Revenue, Faster Right Time Revenue Optimization More Revenue, Faster Summary: The Short List Here s our suggested short list from this paper: What is right time revenue optimization? It s marketing
More informationTransforming the Store Experience with Cisco Retail Solutions
Transforming the Store Experience with Cisco Retail Solutions A key goal for today s retailer is to become a true omnichannel business. Crossing the boundaries of digital and physical retail environments,
More informationRetail Case Study COMPANY OVERVIEW CHALLENGES
Experience Innovation Results C U SSTTO OM ME R E R C ACS E A SE T U D Y Retail Case Study COMPANY OVERVIEW "As the company s IT systems evolved over time they became very challenging costly to operate
More informationSoftware Defined Hybrid IT. Execute your 2020 plan
Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.
More informationDirect Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200
Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice is a office specialized in information technology services. Our excellence comes from our ability to simulate the nature
More informationAssessing and implementing a Data Governance program in an organization
Assessing and implementing a Data Governance program in an organization Executive Summary As companies realize the importance of data and the challenges they face in integrating the data from various sources,
More informationENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE
Business Solutions through Software ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE 1 Executive Summary: Today, mobility is considered to be one of the most disruptive technology innovation faced
More informationPresented In Conjunction With: Feature Sponsor
Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: The Sale Is The Omni-Channel Retailers have come to realize the channel customers use to make purchases does not matter, because
More information