HiTech. White Paper. A Next Generation Search System for Today's Digital Enterprises

Size: px
Start display at page:

Download "HiTech. White Paper. A Next Generation Search System for Today's Digital Enterprises"

Transcription

1 HiTech White Paper A Next Generation Search System for Today's Digital Enterprises

2 About the Author Ajay Parashar Ajay Parashar is a Solution Architect with the HiTech business unit at Tata Consultancy Services (TCS). He has around 15 years of experience in database administration, and project, program, as well as delivery management. As the Big Data CoE Lead for the business unit, Parashar manages business development and consulting projects in this space. He has a Master's degree in Business Administration from the Institute of Management Studies, DAVV Indore, India, and a Bachelor's degree in Industrial and Production Engineering from Sri Govindram Sakseria Institute of Technology and Science, Indore, India.

3 Abstract The importance of effective search for relevant information across different enterprise systems continues to grow, owing to rapidly maturing technologies and the data deluge faced by organizations. The advent of Web 2.0, commonly known as social computing, has brought in a fresh wave of technology enhancements to the information technology landscape. Big Data and analytics, sentiment analysis, natural language processing, and speech recognition are some technologies that are making a big impact. Given the promise of transforming the information and business landscape, organizations worldwide are increasingly adopting these technologies to improve process efficiencies and enhance business productivity. In this paper, we discuss the technology footprint of a next generation enterprise search ecosystem that can add significant business value in today's digital world, and act as a source of competitive advantage.

4 Contents The Evolving Nature of Enterprise Search Systems 5 Limitations of the Existing Enterprise Search Systems 5 Fundamental Requirements of a Next Generation Enterprise Search System 6 Developing a Comprehensive Enterprise Search System: The Technology Components 7 Building a Collaborative Organization: The Benefits 9 The Future of Search 9

5 The Evolving Nature of Enterprise Search Systems Today's globalized high-tech industry is characterized by distributed operations with R&D, manufacturing, and service centers situated in different locations. In addition, the industry focus is slowly shifting from a business to business (B2B) to a business to business to consumer (B2B2C) model. As industry dynamics continue to change, accessibility to the right information at the right time plays a critical role in maintaining a sense of cohesiveness across distributed operating units. To manage the new operating model, organizations have invested heavily in systems such as data warehouses, knowledge management systems, and collaboration platforms. Information therefore, is no longer generated from a single source or location, but is spread across multiple enterprise systems. While customer relationship management (CRM) and enterprise content management systems work well in isolation, decision makers need access to a unified data repository to get the required information on time, and in an organized manner. The scope of search is no longer restricted to providing links to multiple documents. The key is to provide summarized information by integrating multiple data repositories without losing the context of search, to help accelerate the decision making process. In the following sections, we discuss a possible technology mix that can be leveraged to develop such a system. Limitations of the Existing Enterprise Search Systems Different stakeholders across industry segments such as professional services, software product engineering, or device manufacturing face several challenges with respect to leveraging enterprise search systems. Some inherent limitations of the existing enterprise information repositories and search mechanisms are: Lack of context awareness: Existing search systems lack the ability to distinguish and provide contextual search results based on the role, place and task, location, time of search, or device from which the search was initiated. This makes it difficult to search for relevant information quickly. Absence of a unified search platform: Let's consider a scenario where you are looking for an office in a building with 100 floors. You would rather ask the receptionist than go looking for the office on each floor. The current enterprise IT landscape is similar to a huge building with its multiple systems including document management, knowledge management, file management, management, and customer relationship management, enterprise resource and business planning, and auditing and reporting. However, the existing enterprise landscape lacks a 'receptionist', in other words, a unified platform that can help you search for relevant information without going through each 'floor'. This impedes the search process when time is of essence in decision making. Complex security policies guarding each repository: Since enterprise systems are typically designed in the context of individual processes, each system has its own set of security policies. While this design works well in securing the systems, it presents a major challenge in deriving integrated insights. Business users looking for information not only need to be aware of the system landscape but also need the right level of access to multiple systems. 5

6 Dependence on specialized staff: Enterprise data warehouse is an excellent organizational data repository, although it takes a data engineer to extract something meaningful from it. Typically, business users rely on pre-defined reports that are auto generated at a periodic interval. However, if there is a need to add one more dimension to the predefined report, users need to reach out to the internal IT team. In addition, it typically takes months to navigate the complex relational structure of the data warehouse and deliver the change effectively. Fundamental Requirements of a Next Generation Enterprise Search System A reassessment and redesign of search systems is required to effectively address the aforementioned challenges, and create the next generation enterprise search platform. Here are a few fundamental functionalities that such a system should provide: n Allow users to search through multiple repositories from a single easy to use search interface. n Enable search not only through content management systems but also through other data sources, including enterprise data warehouses, repositories, file system, collaboration platforms, and more. n Provide the ability to automatically tag documents or knowledge artifacts leveraging text mining and natural language processing algorithms, and eliminate dependency on manual processing. n Consider user context such as role, location, and business group, while searching knowledge repositories. n Take into account the access control mechanism of each system transparently and render results that the user is authorized to view in keeping with his or her role in the organizational hierarchy. n Summarize results in the form of a concise snapshot. While the expectations listed might appear simple, the technology ecosystem required to deliver them is far more complex given the current maturity of the IT landscape at most organizations. 6

7 Developing a Comprehensive Enterprise Search System: The Technology Components Developing the next generation enterprise search system is a technology challenge as no single technology is capable of handling all the requirements in entirety. The next generation enterprise search platform will therefore have to rely on a combination of multiple technology components to deliver on its promise. Figure 1 is a high-level overview of different technology layers that need to be considered while building an effective enterprise search system. Business Taxonomy Data Connectors Content Mining and Text Analytics Contents, Tags, Classification Security Abstraction Elastic Search Figure 1: Components of a Next Generation Enterprise Search System (Source: TCS Internal) Let's take a closer look at these components: Enterprise Data Connectors to different data sources: Most of the popular content management systems provide Application Program Interfaces (APIs) to read stored documents. The connectors should not only be able to access the stored documents but also fetch the metadata information associated with these. Metadata information, such as author details, security restriction level, and group permission, is required to maintain the authenticity of documents and comply with regulatory requirements. While document stores are integral sources of documented information, the data (master data as well as transactional data) used and generated by various enterprise applications (like inventory management applications or finance applications) reside in their respective relational databases. The 7

8 platform may also need connectors to relational databases or other enterprise applications in order to enrich the insights drawn from the unstructured data present in document stores with the structured data present in relational databases. Content mining programs: The search system needs to support multiple parsers that can read the content stored within documents. These documents can range from word documents, PDF files, and presentation slides to spreadsheets, plain text files, and more. Content analyzer: The mined content will need to be analyzed in the context of varied taxonomy information in order to create an appropriate document tagging mechanism. This is the most crucial technology component as success or failure of the search system primarily depends on how different documents are tagged and made available to the search engine. Data integration platform: Traditionally, business have exclusively used structured data stored in relational database management systems. Any data that did not fit the relational structure was pushed to archives to be accessed on a need basis. This was also the case with the text data that was captured as part of comments or remarks in data entry forms. However, with the advent of social computing, growing chatter around machine generated data, progress in field of natural language processing, and advanced text mining techniques, business are getting interested in enhancing their existing relational data based dashboards and metrics reports. Unstructured (typically text data) and semi-structured (typically from machines and equipment like sensors) data sources are moving out from 'cold' data archives to live 'hot' data baskets. As businesses deal with multiple data sources, a data integration platform that can handle both unstructured as well as structured data from data warehouse, needs to be deployed. Security framework: A next generation enterprise search system is expected to source information from multiple data repositories to provide relevant search results, and therefore, it is imperative to build a security framework. This framework should be integrated with an access control mechanism for each underlying data platform. An alternative approach would be to bring all data sources under one security framework. However, this is a difficult proposition considering the spread of data sources in today's organizations. A better approach would be to have a security framework that coordinates independently with each data source leveraging its inherent security mechanism to control the flow of data. Search platform: While the data integration platform mentioned above helps integrate searchable data elements, a platform to carry out search on indexes and metadata information is also required. This search platform will not only search for data but also interact with different visualization tools to render the results in an understandable format, such as charts for numeric data. The most crucial components of the system are content mining programs and analyzers, since the efficiency of a search engine depends on its ability to extract insights from the available document repository. The scope of the system should range from mining simple text files and identifying keywords, to running complex natural language processing (NLP) routines that can enable segmentation of documents using business dictionaries. The content mining and analytics programs should also be able to add context to the search criteria and summarize search results. While NLP routines have advanced considerably over the past few years, this concept is yet to reach the maturity level of human processing. Added to this is the complexity resulting from providing multi-lingual support. 8

9 There are many technology components available in the open source community, with some being made available by licensed software providers, which meet one or more of these requirements. For instance, Apache Tika allows users to read different types of documents, while Apache Lucene provides a comprehensive and scalable search platform. However, a generic search platform may not offer a comprehensive solution to meet the organization's holistic requirements. The key is to identify individual technology components and integrate them under one fabric to create a search system that is unique to the organization and caters to its business goals. Building a Collaborative Organization: The Benefits A well designed next generation enterprise search platform provides a unified window for all enterprise search requirements. In addition to this, it also helps organizations derive business as well as operational benefits that include: Reduced time and effort: A single interface to search through multiple data repositories and a summarized view of search results can considerably reduce the time and effort spent in searching and understanding the content. This in turn helps personnel better utilize their time to generate insights from search results rather than merely identifying relevant information. Ability to identify expert knowledge base: A comprehensive enterprise search platform can help identify knowledge experts by skimming through multiple data repositories. For instance, there might be communities in enterprise collaboration platforms that are actively engaged in the discussion of certain topics. However, they might not have formally published any research or findings. A next generation enterprise search platform can potentially identify such hidden communities and experts. Increased collaboration: A natural outcome of easy search and accessibility to information is increased transparency, trust, and collaboration among knowledge teams. The Future of Search Organizations are growing rapidly at a global level, with centralized or decentralized systems supporting their operations in different geographic locations. The workforce is becoming increasingly global and the means to interact with customers is also changing rapidly. Knowledge management has and always will be a key element supporting the very fabric of an organization. Therefore, it needs to evolve and match the pace of growth and changes in the business landscape. In the prevailing era of digital economics, the amount of time taken to generate, process, and consume information captured at different levels has taken on a whole new meaning. Speed and agility are imperative to quick and accurate decision making that can make or break organizations. As a result, developing a next generation enterprise search platform is an area that demands immediate attention. Organizations that implement innovative search solutions, leveraging enterprise data and knowledge repositories, are sure to add value at every stage of the business cycle, resulting in significant competitive advantage. 9

10 About TCS' High Tech Business Unit Accelerated industry growth, rapid technological obsolescence, and the need for faster time to market compel High Tech organizations to improve business agility. High Tech solutions from TCS address fundamental industry problems, improve process efficiency, and enhance productivity and collaboration across businesses, while optimizing overheads. From software product engineering and supply chain, to leveraging Internet of Things, digital reimagination, cloud, Big Data, mobility and others, our solutions empower industry players - computer platform and services companies, software firms, electronics and semiconductor companies, and professional services firms to compete effectively. Complementing our comprehensive service portfolio of IT solutions, business consulting, product engineering services, infrastructure services, and business process services, are our partnerships and alliances with leading industry vendors. Dedicated innovation labs, infrastructure support, and the Tata Research Development and Design Center (TRDDC) offer our clients access to cutting edge technologies, advanced systems engineering methodologies, storage optimization, and convergence solutions. Contact For more information about TCS High Tech Business Unit, visit: Subscribe to TCS White Papers TCS.com RSS: Feedburner: About Tata Consultancy Services (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and TM assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata Group, India s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at IT Services Business Solutions Consulting All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright 2015 Tata Consultancy Services Limited TCS Design Services I M I 08 I 15

BPM Perspectives Positioning and Fitment drivers

BPM Perspectives Positioning and Fitment drivers BPM Perspectives Positioning and Fitment drivers BPM is a commonly used and much hyped acronym. It popularly stands for Business Process Management but now it achieves much more than just that. Especially

More information

Business Process Services. White Paper. Configurable, Automated Workflows: Transforming Process Effectiveness for Business Excellence

Business Process Services. White Paper. Configurable, Automated Workflows: Transforming Process Effectiveness for Business Excellence Business Process Services White Paper Configurable, Automated Workflows: Transforming Process Effectiveness for Business Excellence About the Authors Ohm Kumar Ohm Kumar is a Business Analyst with the

More information

Business Process Services. White Paper. Improving Efficiency in Business Process Services through User Interface Re-engineering

Business Process Services. White Paper. Improving Efficiency in Business Process Services through User Interface Re-engineering Business Process Services White Paper Improving Efficiency in Business Process Services through User Interface Re-engineering About the Authors Mahesh Kshirsagar Mahesh has a vast experience of about 24

More information

IT Infrastructure Services. White Paper. Adopting an Omni-channel Approach to IT Servicing for Superior End-user Experience

IT Infrastructure Services. White Paper. Adopting an Omni-channel Approach to IT Servicing for Superior End-user Experience IT Infrastructure Services White Paper Adopting an Omni-channel Approach to IT Servicing for Superior End-user Experience About the Author Swetha Ragavendra Swetha Ragavendra is a Lead Consultant for the

More information

Transportation Solutions Built on Oracle Transportation Management. Enterprise Solutions

Transportation Solutions Built on Oracle Transportation Management. Enterprise Solutions Transportation Solutions Built on Oracle Transportation Management Enterprise Solutions Optimizing transportation operations and ensuring improved customer service Today s complex and challenging business

More information

BPO. White Paper. Agility in Financial Services: White labeling to Improve Time-to-Market for New Products

BPO. White Paper. Agility in Financial Services: White labeling to Improve Time-to-Market for New Products BPO White Paper Agility in Financial Services: White labeling to Improve Time-to-Market for New Products About the Authors Sunil Gopinath, Assistant General Manager, TCS Sunil is a member of the Corporate

More information

HiTech. White Paper. Storage-as-a-Service. SAN and NAS Reference Architectures leveraging Private Cloud Storage

HiTech. White Paper. Storage-as-a-Service. SAN and NAS Reference Architectures leveraging Private Cloud Storage HiTech White Paper -as-a-service SAN and NAS Reference Architectures leveraging Private Cloud About the Author Ankur Srivastava Ankur Srivastava is a Solution Architect working with the Hi Tech Industry

More information

Over 18,400 branches. 21,843 ATMs. 261 million accounts. Enabling State Bank of India to create the world s largest homogenous banking network

Over 18,400 branches. 21,843 ATMs. 261 million accounts. Enabling State Bank of India to create the world s largest homogenous banking network Wealth Management Volatility and uncertainty in the markets have given rise to a new class of customers who are extremely cautious and demand absolute transparency from their advisors. They now expect

More information

Next Generation Electric Utilities Gear up Using Cloud Based Services

Next Generation Electric Utilities Gear up Using Cloud Based Services A Point of View Next Generation Electric Utilities Gear up Using Cloud Based Services Abstract Globally, liberalization of the electricity sector has driven a paradigm shift in the ownership structure,

More information

ion Customer Relationship Management (CRM) Solution

ion Customer Relationship Management (CRM) Solution ion Customer Relationship Management (CRM) Solution How do you command the loyalty of your customers in a competitive market? How do you achieve an increase in sales? To help you answer these questions,

More information

Business Process Services. White Paper. Effective Credit Risk Assessment Strengthening the Financial Spreading with Technology Enablers

Business Process Services. White Paper. Effective Credit Risk Assessment Strengthening the Financial Spreading with Technology Enablers Business Process Services White Paper Effective Credit Risk Assessment Strengthening the Financial Spreading with Technology Enablers About the Author Vijay Muppavarapu Vijay is a subject matter expert

More information

Implement Business Process Management to realize Cost Savings and High Return on Investments

Implement Business Process Management to realize Cost Savings and High Return on Investments Implement Business Process Management to realize Cost Savings and High Return on Investments Business Process Management (BPM) was unheard of just a few years ago, but it has burst onto the global scene

More information

ERM Business Architecture

ERM Business Architecture White Paper ERM Business Architecture A Holistic Business Driven Architecture Approach towards Enterprise Risk Management A plethora of regulations, evolving risk management methodologies, complex financial

More information

Business Process Services. White Paper. Leveraging the Internet of Things and Analytics for Smart Energy Management

Business Process Services. White Paper. Leveraging the Internet of Things and Analytics for Smart Energy Management Business Process Services White Paper Leveraging the Internet of Things and Analytics for Smart Energy Management About the Author Akhil Bhardwaj Akhil Bhardwaj is a Senior Manager in the Analytics and

More information

Business Process Services. White Paper. Automating Email Management: Managing Workflow Effectively

Business Process Services. White Paper. Automating Email Management: Managing Workflow Effectively Business Process Services White Paper Automating Email Management: Managing Workflow Effectively About the Authors Deva Latha S. Assistant Consultant Deva Latha has over nine years of experience in Business

More information

KYCS - Integrating KYC with Social Identity: The Future-Ready Marketing Approach

KYCS - Integrating KYC with Social Identity: The Future-Ready Marketing Approach A Point of View KYCS - Integrating KYC with Identity: The Future-Ready Marketing Approach Abstract media has empowered us to voice and share our opinion on things that impact our lives. It has reshaped

More information

ion IT-as-a-Service Solution

ion IT-as-a-Service Solution ion IT-as-a-Service Solution "The ion Manufacturing Solution enabled us to control our business more meaningfully, including our field operations. Through the Field Force module, we have updated information

More information

ion Human Capital Management Solution

ion Human Capital Management Solution ion Human Capital Solution For organizations spread across multiple sites, Human Resource processes such as recruitment, deputation, and employee appraisal are complex. HR departments are increasingly

More information

Business Process Services. White Paper. Social Media Influence: Looking Beyond Activities and Followers

Business Process Services. White Paper. Social Media Influence: Looking Beyond Activities and Followers Business Process Services White Paper Social Media Influence: Looking Beyond Activities and Followers About the Author Vandita Bansal Vandita Bansal is a subject matter expert in Analytics and Insights

More information

Redefining Agile to Realize Continuous Business Value

Redefining Agile to Realize Continuous Business Value A Point of View Redefining Agile to Realize Continuous Business Value Abstract As enterprises look to move the needle on their business in an intensely competitive market, they expect superior performance

More information

White Paper. Social Analytics

White Paper. Social Analytics White Paper Social Analytics This paper brings to forefront the growing popularity of social media as a source of data for analytics with relation to the telecom industry. The paper further elaborates

More information

Reimagine Life Sciences Customer Engagement

Reimagine Life Sciences Customer Engagement A Point of View Reimagine Life Sciences Customer Engagement - The Digital Disruption With diverse digital touch points such as social, web, and mobile gaining momentum, digital strategy is a critical imperative

More information

Disruption Management through Social Collaboration

Disruption Management through Social Collaboration HiTech White Paper Disruption Management through Social Collaboration Effectively managing risks across the supply chain About the Author Munish Consultant Munish is Consultant at TCS and part of HiTech

More information

Business Process Services. White Paper. Mitigating Trade Fraud: The Case for Detecting Group Level Fraudulent Activity

Business Process Services. White Paper. Mitigating Trade Fraud: The Case for Detecting Group Level Fraudulent Activity Business Process Services White Paper Mitigating Trade Fraud: The Case for Detecting Group Level Fraudulent Activity About the Author Narasimha Murty M V Narasimha Murty holds a Master's degree in Mathematics

More information

Omni-Channel Banking Customer Experience: Forget What You Thought You Knew about Channels

Omni-Channel Banking Customer Experience: Forget What You Thought You Knew about Channels A Point of View Omni-Channel Banking Customer Experience: Forget What You Thought You Knew about Channels In social media, customers discuss their experience across ALL your interaction channels, which

More information

Digital Enterprise. White Paper. Multi-Channel Strategies that Deliver Results with the Right Marketing Attribution Model

Digital Enterprise. White Paper. Multi-Channel Strategies that Deliver Results with the Right Marketing Attribution Model Digital Enterprise White Paper Multi-Channel Strategies that Deliver Results with the Right Marketing Model About the Authors Vishal Machewad Head Marketing Services Practice Vishal Machewad has over 13

More information

Banking and Financial Services

Banking and Financial Services Banking and Financial Services Rapidly changing economic condition, new evolutions in the competitive landscape, increasing regulatory oversight, rising customer expectations, shareholder expectations

More information

Business Process Services. White Paper. Optimizing Extended Warranty Processes by Embracing Analytics

Business Process Services. White Paper. Optimizing Extended Warranty Processes by Embracing Analytics Business Process Services White Paper Optimizing Extended Warranty Processes by Embracing Analytics About the Author Dr. Anuj Prakash Anuj Prakash is a part of the TCS Analytics and Insights Practice,

More information

Banking & Financial Services. White Paper. Reimagining KYC Using Blockchain Technology

Banking & Financial Services. White Paper. Reimagining KYC Using Blockchain Technology Banking & Financial Services White Paper Reimagining KYC Using Blockchain Technology About the Authors Ganesh Raghavan Padmanabhan Ganesh Raghavan Padmanabhan is a Domain Consultant with the Banking and

More information

The four windows of organizational change in training for ERP transformation

The four windows of organizational change in training for ERP transformation White Paper The four windows of organizational change in training for ERP transformation Managing users apprehension to change has always been a challenge for large scale ERP implementations. Moving the

More information

Business Partner of. Hardware + Network + Software + Services

Business Partner of. Hardware + Network + Software + Services Business Partner of Hardware + Network + Software + Services About RDS Business Services RDS Business Services do services like Web Services, Software Services, Software Testing, Contract Staffing, Placement

More information

EMC DOCUMENTUM MANAGING DISTRIBUTED ACCESS

EMC DOCUMENTUM MANAGING DISTRIBUTED ACCESS EMC DOCUMENTUM MANAGING DISTRIBUTED ACCESS This white paper describes the various distributed architectures supported by EMC Documentum and the relative merits and demerits of each model. It can be used

More information

Digital Enterprise Unit. White Paper. Reimagining the Future of Field Service Management with Digital Technologies

Digital Enterprise Unit. White Paper. Reimagining the Future of Field Service Management with Digital Technologies Digital Enterprise Unit White Paper Reimagining the Future of Field Service Management with Digital Technologies About the Author Rahul Trisal Rahul is a senior Digital Strategy Consultant with TCS' Digital

More information

Conferencing Agent Enhancing the Communication Experience

Conferencing Agent Enhancing the Communication Experience White Paper Conferencing Agent Enhancing the Communication Experience To achieve corporate operational excellence, the existing resources of an organization must be utilized to the best possible extent.

More information

Retail. White Paper. Driving Strategic Sourcing Effectively with Supply Market Intelligence

Retail. White Paper. Driving Strategic Sourcing Effectively with Supply Market Intelligence Retail White Paper Driving Strategic Sourcing Effectively with Supply Market Intelligence About the Author Devaraj Chithur Devaraj is part of the Supply Chain group within Tata Consultancy Services (TCS)

More information

A pay-as-you-use model About TCS ion Integrated solutions Personalized solutions www.tcsion.com Automatic upgrades Increased agility

A pay-as-you-use model About TCS ion Integrated solutions Personalized solutions www.tcsion.com Automatic upgrades Increased agility ion Payroll Solution As organizations strive to improve employee morale, job satisfaction, and productivity, it becomes imperative to regularize the payroll cycles, in order to keep employees motivated.

More information

Business Process Automation, the ion way to Profits

Business Process Automation, the ion way to Profits Business Process Automation, the ion way to Profits TCS low cost web-based solution, ion is similar to the Tata NANO concept. It significantly reduces IT costs & maintenance viz. no software to install,

More information

Business Process Services. White Paper. Predictive Analytics in HR: A Primer

Business Process Services. White Paper. Predictive Analytics in HR: A Primer Business Process Services White Paper Predictive Analytics in HR: A Primer About the Authors Tuhin Subhra Dey Tuhin is a member of the Analytics and Insights team at Tata Consultancy Services (TCS), where

More information

TCS Supply Chain Center of Excellence

TCS Supply Chain Center of Excellence TCS Supply Chain Center of Excellence Delivering Supply Chain Performance in Complex Dynamic Markets Supply Chain Management Supply Chain Management (SCM) has evolved and the focus has now shifted from

More information

Linking Transformational Initiatives to Desired Business Outcomes: Leveraging a Business-Metrics Driven Framework

Linking Transformational Initiatives to Desired Business Outcomes: Leveraging a Business-Metrics Driven Framework Business Process Services White Paper Linking Transformational Initiatives to Desired Business Outcomes: Leveraging a Business-Metrics Driven Framework About the Author Venkatesh Kuppuswamy Venkatesh Kuppuswamy

More information

Simplify your admission process - The ion Way

Simplify your admission process - The ion Way Simplify your admission process - The ion Way Coordination from TCS employees has helped us lot in implementation of all modules of the ERP. It was helpful to have a person that managed to implement our

More information

Business Process Services. White Paper. Improving Regulatory Compliance in the Mortgage Industry

Business Process Services. White Paper. Improving Regulatory Compliance in the Mortgage Industry Business Process Services White Paper Improving Regulatory Compliance in the Mortgage Industry About the Author Lovette Patrick D'Souza Lovette Patrick D'Souza has over 10 years of experience in Banking

More information

BI Today and Tomorrow

BI Today and Tomorrow White Paper BI Today and Tomorrow BI has been one of the most important business initiatives providing positive impact on the health of organizations. Usually, questions are raised on the maturity of the

More information

Banking and Financial Services. White Paper. What Banks Must Do for Effective Model Risk Management

Banking and Financial Services. White Paper. What Banks Must Do for Effective Model Risk Management Banking and Financial Services White Paper What Banks Must Do for Effective Model Risk Management About the Authors Manohar Mennekanty Manohar Mennekanty is a Risk Management Consultant with the Banking

More information

Bring Your Own Device (BYOD) A point of view

Bring Your Own Device (BYOD) A point of view Bring Your Own Device (BYOD) A point of view BYOD - Consumer driven IT Today, consumers possess powerful devices for their personal needs. Often, the computing power and features of the devices bought

More information

Robotic Process Automation: Reenergizing the Directory Publishing Industry

Robotic Process Automation: Reenergizing the Directory Publishing Industry A Point of View Robotic Process Automation: Reenergizing the Directory Publishing Industry Abstract Evolving digital marketing avenues including video, SEM/SEO, mobile, and social media are fast replacing

More information

Digital Enterprise. White Paper. Capturing the Voice of the Employee: Enterprise Social Media Monitoring and Analytics

Digital Enterprise. White Paper. Capturing the Voice of the Employee: Enterprise Social Media Monitoring and Analytics Digital Enterprise White Paper Capturing the Voice of the Employee: Enterprise Social Media Monitoring and Analytics About the Authors Praveen Mishra Praveen Mishra is a Business Development Lead with

More information

Telecom. White Paper. Enterprise Information Management. An Enabler to Business Growth

Telecom. White Paper. Enterprise Information Management. An Enabler to Business Growth Telecom White Paper Enterprise Information Management An Enabler to Business Growth About the Author Shantanu Sinha Shantanu is a telecom business intelligence (BI) solution architect with the telecom

More information

ISU name. Enterprise Security and Risk Management. White Paper. The Cost of Pen Testing a Web Application

ISU name. Enterprise Security and Risk Management. White Paper. The Cost of Pen Testing a Web Application ISU name Enterprise Security and Risk Management White Paper The Cost of Pen Testing a Web Application About the Author Srimant Acharya Srimant Acharya heads the Center of Excellence (CoE) for Enterprise

More information

Content Agility for Legal Information Services A perspective and TCS Offerings

Content Agility for Legal Information Services A perspective and TCS Offerings Agility for Legal Information Services A perspective and TCS Offerings Legal Information Service providers, now, are more pressed than ever to process larger data sets and provide timely actionable knowledge

More information

Business Process Services. White Paper. Strengthening Business Operations with the Digital Five Forces

Business Process Services. White Paper. Strengthening Business Operations with the Digital Five Forces Business Process Services White Paper Strengthening Business Operations with the Digital Five Forces About the Author Mahesh Kshirsagar Mahesh Kshirsagar heads Technology Transformation in the Business

More information

Business Process Services. White Paper. Five Principles to Consider when Consolidating your Finance and Accounting Function

Business Process Services. White Paper. Five Principles to Consider when Consolidating your Finance and Accounting Function Business Process Services White Paper Five Principles to Consider when Consolidating your Finance and Accounting Function About the Authors Vikas Golchha, Associate Vice President, TCS Vikas is part of

More information

Business Process Services. White Paper. Personalizing E-Commerce: Improving Interactivity to Increase Revenues

Business Process Services. White Paper. Personalizing E-Commerce: Improving Interactivity to Increase Revenues Business Process Services White Paper Personalizing E-Commerce: Improving Interactivity to Increase Revenues About the Author Subramaniam MV Subramaniam is a Delivery Manager at Tata Consultancy Services

More information

Overview. Société Générale

Overview. Société Générale Payments Ever-changing market dynamics, customer expectations, rapidly evolving regulatory measures, ageing technology, consolidation in corporate treasury, advent of electronic instruments, increased

More information

Life Sciences. White Paper. Real-time Patient Health Monitoring with Connected Health Solutions

Life Sciences. White Paper. Real-time Patient Health Monitoring with Connected Health Solutions Life Sciences White Paper Real-time Patient Health Monitoring with Connected Health Solutions About the Authors Ashok Khanna Global Head, Presales and Solutions, Engineering Industrial Services, Life Sciences

More information

Life Sciences. White Paper. Integrated Digital Marketing: The Key To Understanding Your Customer

Life Sciences. White Paper. Integrated Digital Marketing: The Key To Understanding Your Customer Life Sciences White Paper Integrated Digital Marketing: The Key To Understanding Your Customer About the Authors Raghunandan H Head, Life Sciences Sales & Marketing Center of Excellence Raghunandan (Raghu)

More information

Bridging the Gap: Emerging Client Reporting Trends in the Asset Management Industry

Bridging the Gap: Emerging Client Reporting Trends in the Asset Management Industry A Point of View Bridging the Gap: Emerging Client Reporting Trends in the Asset Management Industry Abstract Asset managers worldwide have stepped up efforts to retain and grow existing accounts, as customer

More information

Bridging the IT Business Gap The Role of an Enterprise Architect

Bridging the IT Business Gap The Role of an Enterprise Architect Whitepaper Bridging the IT Business Gap The Role of an Enterprise Architect Today s enterprises understand the value that Information Technology (IT) can bring to their business. IT supports day-to-day

More information

Enterprise-wide Anti-money Laundering and KYC Initiatives A point of view

Enterprise-wide Anti-money Laundering and KYC Initiatives A point of view Enterprise-wide Anti-money Laundering and KYC Initiatives A point of view Introduction Every financial institution is charged with the responsibility of developing policies and procedures to combat money

More information

Business Process Services. White Paper. Business Intelligence in Finance & Accounting: Foundation for an Agile Enterprise

Business Process Services. White Paper. Business Intelligence in Finance & Accounting: Foundation for an Agile Enterprise Business Process Services White Paper Business Intelligence in Finance & Accounting: Foundation for an Agile Enterprise About the Author Balaji Venkat Chellam Iyer Balaji has over 18 years of experience

More information

Mobile Learning: An Emerging Learning Trend

Mobile Learning: An Emerging Learning Trend Mobile Learning: An Emerging Learning Trend With the increase in the globalization of business, service providers are adopting a working model where the focus is on customer interaction and on-the-spot

More information

Telecom. White Paper. CSPs' Multi-Country Operations Global Enterprise Architecture

Telecom. White Paper. CSPs' Multi-Country Operations Global Enterprise Architecture Telecom White Paper CSPs' Multi-Country Operations Global Enterprise Architecture About the Authors Arvind Ramanujam Enterprise Architect Arvind Ramanujam is an Enterprise Architect with over eight years

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

Business Process Transformation A Pulse Check

Business Process Transformation A Pulse Check White Paper Business Process Transformation A Pulse Check Over the last decade or two, two trends have been noticeable across all businesses. The move towards consolidation of office-based operations,

More information

Securities Processing

Securities Processing Securities Processing Several challenges in the global securities market including new regulations, the pressure to reduce cost and minimize risk along with the mounting need for transparency, are forcing

More information

ion Manufacturing Solution

ion Manufacturing Solution ion Manufacturing Solution Today with ion, while I am driving home I get to see all the information that I need, even when I am in a customer place I can take decisions looking at the information that

More information

Business Process Services. White Paper. Quantifying the Economic Benefits of Application Scoring for Banks and Financial Institutions

Business Process Services. White Paper. Quantifying the Economic Benefits of Application Scoring for Banks and Financial Institutions Business Process Services White Paper Quantifying the Economic Benefits of Application Scoring for Banks and Financial Institutions About the Author Dr.Subarna Roy Manager Subarna is a Subject Matter Expert

More information

IT Infrastructure Services. White Paper. Cyber Risk Mitigation for Smart Cities

IT Infrastructure Services. White Paper. Cyber Risk Mitigation for Smart Cities IT Infrastructure Services White Paper Cyber Risk Mitigation for Smart Cities About the Author Abhik Chaudhuri Abhik Chaudhuri is a Domain Consultant with the Information Technology Infrastructure Services

More information

Components Engineering Group. White Paper. Enterprise Data Management An 'IDEAL' Solution

Components Engineering Group. White Paper. Enterprise Data Management An 'IDEAL' Solution Components Engineering Group White Paper Enterprise Data Management An 'IDEAL' Solution About the Authors Srikar Chilakamarri senior consultant Srikar Chilakamarri is a senior consultant with TCS and specializes

More information

Business Process Services. White Paper. Improving Agility in Accounts Receivables with Statistical Prediction and Modeling

Business Process Services. White Paper. Improving Agility in Accounts Receivables with Statistical Prediction and Modeling Business Process Services White Paper Improving Agility in Accounts Receivables with Statistical Prediction and Modeling About the Authors R Rengesh Siva Rengesh Siva has over 14 years of experience in

More information

Powering Cutting Edge Research in Life Sciences with High Performance Computing

Powering Cutting Edge Research in Life Sciences with High Performance Computing A Point of View Powering Cutting Edge Research in Life Sciences with High Performance Computing High performance computing (HPC) is the foundation of pioneering research in life sciences. HPC plays a vital

More information

Tata Consultancy Services Pro Bono Community Fund Application Form. For internal circulation only

Tata Consultancy Services Pro Bono Community Fund Application Form. For internal circulation only Tata Consultancy Services Pro Bono Community Fund 2015 Application Form For internal circulation only I invite your organisation to visualise how technology, and Tata Consultancy Services (TCS), can improve

More information

Data Visualization in Ext Js 3.4

Data Visualization in Ext Js 3.4 White Paper Data Visualization in Ext Js 3.4 Ext JS is a client-side javascript framework for rapid development of cross-browser interactive Web applications using techniques such as Ajax, DHTML and DOM

More information

Dodd Frank Act: Partner your way to Compliance

Dodd Frank Act: Partner your way to Compliance A Point of View Dodd Frank Act: Partner your way to Compliance With the passage of the Dodd Frank Act, banks and financial institutions are grappling with a highly restrictive environment and burgeoning

More information

Business Process Services. White Paper. Managing Customer Experience: Strategies for Success

Business Process Services. White Paper. Managing Customer Experience: Strategies for Success Business Process Services White Paper Managing Customer Experience: Strategies for Success About the Author Ashwin Fernandes, Assistant Manager, TCS Ashwin is a practice consultant in the Innovation and

More information

Cloud Computing for Consumer Products Industry Series 1

Cloud Computing for Consumer Products Industry Series 1 Whitepaper Cloud Computing for Consumer Products Industry Series 1 Cloud Computing is one of the most frequently used buzzword across industry segments and there is substantial increase in the adoption

More information

Banking & Financial Services. White Paper. Automated Advice Delivery Platforms: Simplifying the Investment Management Game

Banking & Financial Services. White Paper. Automated Advice Delivery Platforms: Simplifying the Investment Management Game Banking & Financial Services White Paper Automated Advice Delivery Platforms: Simplifying the Investment Management Game About the Authors Srinivasa Kumar Yerchuru Srinivasa Kumar Yerchuru heads the Capital

More information

Overview. Integrated Front-mid-back office as well as standalone Front office or Back-office solution or Trading Channels

Overview. Integrated Front-mid-back office as well as standalone Front office or Back-office solution or Trading Channels Securities Trading The adoption of technology is rapidly changing the dynamics of the brokerage industry. The increasing use of smartphones and tablets represent a transformation in the way in which investors

More information

Benchmarking Software Quality With Applied Cost of Quality

Benchmarking Software Quality With Applied Cost of Quality Benchmarking Software Quality With Applied Cost of Quality Cost of Quality has remained theoretical in many treatments despite its powerful relevance in software quality. A survey-based approach makes

More information

Business Process Services. White Paper. Effective Vendor Management: Improving Supply Chain Efficiencies, Reducing Risk

Business Process Services. White Paper. Effective Vendor Management: Improving Supply Chain Efficiencies, Reducing Risk Business Process Services White Paper Effective Vendor Management: Improving Supply Chain Efficiencies, Reducing Risk About the Author Devaraj Chithur Devaraj Chithur is a subject matter expert on supply

More information

Backlog Management Index (BMI) Evaluation and Improvement An ITIL Approach

Backlog Management Index (BMI) Evaluation and Improvement An ITIL Approach Backlog Management Index (BMI) Evaluation and Improvement An ITIL Approach Backlog Management Index is one of the important metrics that is closely monitored in Steady State of Maintenance and Support

More information

Digital Business Platform for SAP

Digital Business Platform for SAP BUSINESS WHITE PAPER Digital Business Platform for SAP SAP ERP is the foundation on which the enterprise runs. Software AG adds the missing agility component with a digital business platform. CONTENT 1

More information

Oracle E-Business Suite (EBS) in the World of Oracle Exadata Engineered Systems

Oracle E-Business Suite (EBS) in the World of Oracle Exadata Engineered Systems A Point of View Oracle E-Business Suite (EBS) in the World of Oracle Exadata Engineered Systems As a proof-of-concept to evaluate the benefits of moving the Oracle E-Business Suite (EBS) database tier

More information

Business Process Services. White Paper. Designing an Effective and Successful Card Payment Solution

Business Process Services. White Paper. Designing an Effective and Successful Card Payment Solution Business Process Services White Paper Designing an Effective and Successful Card Payment Solution About the Author Zubin Tafti Zubin is a Business Consultant with Tata Consultancy Services (TCS) and works

More information

Big Data for Data Warehousing

Big Data for Data Warehousing A Point of View Big Data for Data Warehousing Introduction A Data Warehouse (DW) is a central repository of information created by integrating data from multiple disparate sources. DWs store current as

More information

Fogbeam Vision Series - The Modern Intranet

Fogbeam Vision Series - The Modern Intranet Fogbeam Labs Cut Through The Information Fog http://www.fogbeam.com Fogbeam Vision Series - The Modern Intranet Where It All Started Intranets began to appear as a venue for collaboration and knowledge

More information

Business Process Services. White Paper. Improving Operational Efficiencies through Pattern-Based Analysis

Business Process Services. White Paper. Improving Operational Efficiencies through Pattern-Based Analysis Business Process Services White Paper Improving Operational Efficiencies through Pattern-Based Analysis About the Author Mahesh Kshirsagar Mahesh has more than 24 years of experience in various technologies

More information

Business Process Services. White Paper. Providing Customer Service the Social Way

Business Process Services. White Paper. Providing Customer Service the Social Way Business Process Services White Paper Providing Customer Service the Social Way About the Author Awani Sarogi Awani is a subject matter expert in digital media, developing digital media solutions and offerings

More information

Enter an insurance solution, TCS BaNCS from Tata Consultancy Services.

Enter an insurance solution, TCS BaNCS from Tata Consultancy Services. Insurance The financial crisis of 2008 and the subsequent recovery process, though tepid, has altered the insurance industry landscape significantly. Today, the focus is on enhancing efficiencies and controlling

More information

Seven Strategic Imperatives for Transitioning to a Shared Services Model

Seven Strategic Imperatives for Transitioning to a Shared Services Model A Point of View Seven Strategic Imperatives for Transitioning to a Shared Services Model Abstract Given today s tough business climate, organizations are adopting a shared services model to realize cost

More information

The new A and B of the Finance Function: Analytics and Big Data

The new A and B of the Finance Function: Analytics and Big Data White Paper The new A and B of the Finance Function: Analytics and Big Data - Evolution of the finance function from bean counter to business partner There s no escaping the fact that finance, and the

More information

Test Data Management. A Process Framework

Test Data Management. A Process Framework Test Data Management A Process Framework Test Data Management, a service that caters to the various data needs for development/enhancement/maintenance and testing of applications, plays a vital role in

More information

Procurement needs a Digital Strategy

Procurement needs a Digital Strategy White Paper Procurement needs a Digital Strategy Marketing executives across the world have very clearly been concerned with digital strategy for some time, leveraging the benefits of greater reach and

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

IT Infrastructure Services. White Paper. Utilizing Software Defined Network to Ensure Agility in IT Service Delivery

IT Infrastructure Services. White Paper. Utilizing Software Defined Network to Ensure Agility in IT Service Delivery IT Infrastructure Services White Paper Utilizing Software Defined Network to Ensure Agility in IT Service Delivery About the Author Siddhesh Rane Siddhesh Rane is a Technical Architect and part of the

More information

Cognizant assetserv Digital Experience Management Solutions

Cognizant assetserv Digital Experience Management Solutions Cognizant assetserv Digital Experience Management Solutions Transforming digital assets into engaging customer experiences. Eliminate complexity and create a superior digital experience with Cognizant

More information

Business Process Services. White Paper. Price Elasticity using Distributed Computing for Big Data

Business Process Services. White Paper. Price Elasticity using Distributed Computing for Big Data Business Process Services White Paper Price Elasticity using Distributed Computing for Big Data About the Authors Rajesh Kavadiki Rajesh is part of the Analytics and Insights team at Tata Consultancy Services

More information

Green Desktop Infrastructure

Green Desktop Infrastructure White Paper Green Desktop Infrastructure An Approach to Reduce Desktop Carbon Footprint The proliferation of desktops is increasingly contributing to carbon emissions, through inefficient power consumption,

More information

Driving Airline Revenues and Profitability by Delivering Great Customer Experiences

Driving Airline Revenues and Profitability by Delivering Great Customer Experiences A Point of View Driving Airline Revenues and Profitability by Delivering Great Customer Experiences Two New Studies Point to the Direction Airlines are Taking with Their Customer Experience (CX) Initiatives.

More information

Digital Enterprise Unit. White Paper. Securing Patient Information HIPAA and Mobile Healthcare Applications

Digital Enterprise Unit. White Paper. Securing Patient Information HIPAA and Mobile Healthcare Applications Digital Enterprise Unit White Paper Securing Patient Information HIPAA and Mobile Healthcare Applications About the Authors Colonel Rajmohan, CISSP Senior Consultant, TCS Colonel Rajmohan heads the digital

More information