BT believes that Ofcom should not accept this dispute for reasons which are dealt with in detail below:

Size: px
Start display at page:

Download "BT believes that Ofcom should not accept this dispute for reasons which are dealt with in detail below:"

Transcription

1 Costas Pittas Competition Policy Manager Investigations Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA 7 January 2014 Dear Costas, Dispute submission by Level 3 relating to historic PPC charges I am writing in response to your letter of 19 December 2013 seeking BT s comments on Level 3 s submission of a dispute. This relates to an alleged overpayment on charges for services below on the grounds that they were not cost oriented: 2Mbit/s PPC Local End Services between and 1 October 2009 and 30 September 2010, and additional Point of Handover (PoH) services between 1 April 2010 and 30 September BT believes that Ofcom should not accept this dispute for reasons which are dealt with in detail below: 1. Level 3 is seeking to misuse the dispute resolution provisions in the Communications Act to get Ofcom to make changes to an ex ante charge control with retrospective effect 2. Opening this dispute would be contrary to Ofcom s duties under the Communications Act 3. BT s charges were, in any case, cost oriented and there is no case to answer 1. Ofcom is unable to apply changes to a charge control with retrospective effect Level 3 is, in effect, asking Ofcom to set prices retrospectively for the elapsed period of a charge control (i.e. between October 2009 and September 2011). Level 3 s claim that BT s prices were not cost oriented is primarily based on from the findings of the Competition Commission (CC) and the Competition Appeals Tribunal (CAT) in resolving an appeal by Cable and Wireless and Verizon against Ofcom s 2009 Leased Lines Charge Control Statement, and Ofcom s 2011 LLCC PPC Point of Handover Pricing Review Statement. The CC and CAT s decisions are based on a forward looking assessment for the remaining period of the charge control i.e. from 1 October 2009 and 30 September 2010 for 2Mbit/s PPC Local End and between 1 April Theresa Brown Director, Wholesale Regulatory Affairs BT Wholesale Faraday Building pp 6.17F 1 Knightrider Street London EC4V 5BT tel mob theresa.brown@bt.com 1 of 5 British Telecommunications plc Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England and Wales no

2 2010 and 30 September 2011 for PoH services respectively. In reaching those decisions the CC and CAT did not (and legally could not) alter the regulatory status of the pricing of those services before the relevant dates. In January 2012 Ofcom rejected this approach in its determination of the TalkTalk MPF dispute by saying in paragraph 4.43 that: [.]. However, this would, in effect, be imposing a revised charge control on a retrospective basis in relation to a period that has already elapsed and notwithstanding that the future revisions have not yet come into effect. We note that it is settled law that we cannot apply an ex ante charge control with retrospective effect. Further, Level 3 has already had ample opportunity to make comments and raise any issues of concern during the year-long consultation process on the charging of PoH services. At no point in that process did Level 3 raise any issues relating to the cost orientation of these services. 2. Accepting this dispute would be contrary to Ofcom s duties in the Communications Act 2003 Ofcom has a duty under section 3(3) of the 2003 Act to exercise its dispute resolution powers in a manner that it is consistent with its previous practice and in a way that it is targeted only to cases in which action is needed. Ofcom s existing decision making practice makes absolutely clear that a charge controlled price is not the only charge that would satisfy the cost orientation obligation; that the cost orientation and charge control conditions are separate and distinct and that one cannot rely on a charge control price to prove that the charge is not cost-orientated. Ofcom has established these principles in its determination of 13 January 2013 in the Dispute between TalkTalk Group and Openreach relating to the MPF rental charge dated 23 January ( the TalkTalk MPF dispute ). TalkTalk brought a similar dispute to the one Level 3 is now asking Ofcom to resolve. TalkTalk argued that BT s MPF rental prices were not cost oriented during the elapsed period of the relevant charge control because the prices did not align with the charges set for the remaining part of the control. Ofcom rejected those allegations and established the principle that one cannot rely on a charge control price to prove that the charge is not cost oriented. If Ofcom opens the dispute brought by Level 3, then in line with its duty to be consistent Ofcom should apply the principles of the TalkTalk MPF dispute and reject the Level 3 dispute. Ofcom must target its dispute resolution powers to cases where action is needed. It is inappropriate to open up a dispute and spend resources and time when Ofcom s practice gives the parties clear guidance about the outcome of the dispute. There is no need for Ofcom to take action in this instance given the principles established in the TalkTalk MPF dispute. Level 3 is effectively inviting Ofcom to waste public resources in a matter the outcome of which is clear. 3. BT s charges were, in any case, cost oriented and there is no case to answer Notwithstanding that Level 3 is seeking changes to a charge control with retrospective effect, set out below is evidence that demonstrates that BT s prices subject to the dispute were, in fact cost oriented. Given this evidence, Ofcom should not open this dispute. First I want to stress that Level 3 has not brought any evidence to support its allegation that the prices are cost oriented other than point to the findings of the Competition Commission which made changes to the charge control on a forward looking basis. As established in the TalkTalk MPF 1 See

3 dispute that a charge control price is not the only figure that would be compliant with the cost orientation obligation. Secondly, the relevant cost standard used by Ofcom to evaluate cost orientation in previous disputes is Distributed Stand Alone Cost ( DSAC ). In the 14 October 2009 PPC dispute Determination 2 Ofcom said in paragraph of its determination: As we explain in Section 5, given our duties and obligations, we consider DSAC is the most appropriate cost benchmark against which to assess BT s charges. We therefore remain of the view that the use of DSAC to calculate the level of overcharge would strike a balance between the interests of the Parties. The PPC dispute determination also considers, in addition to the first order test of DSAC, the rates of return on a fully allocated cost basis (see 5.39). Ofcom reaffirmed the reliance on DSAC as the first order test in the TalkTalk MPF dispute (see paragraph 4.10). Below I review the information published within BT s Regulatory Financial Statements ( RFS ) to show that there is no evidence that BT s charges for these services were above the DSAC ceiling. 1) 2Mbit/s PPC Local End Services. Table 1 below shows the Fully Allocated Cost ( FAC ) and DSAC of the 2Mbit/s PPC Local End service during the period during which Level 3 claim BT was in breach of its cost orientation obligations Table 1: 2Mbit/s PPC Local End Service Costs Reference FAC DSAC 2009/10 RFS p , /11 RFS P , Between 1 October 2009 and 30 September 2010, the PPC 2Mbit/s Local price was between and This is considerably below DSAC and is also substantially below FAC. On this basis there is no evidence that the prices charged were not cost oriented. 2) PoH Services DSAC information is not available at the level of the individual PoH charges subject to this complaint; however BT does publish details about the revenue and cost of PoH services in Section 8.8 of the RFS under the heading Technical areas (Point of Handover) (Annex 11). Table 2 below summarises the return on Mean Capital Employed shown for these services within the RFS: Table 2: Market summary for Technical Areas (PoH) m Revenue CCA Operating Return Return on MCE Costs 2011/ % 2010/ % The above demonstrates that the revenues earned from Point of Handover services during this period were significantly below cost. 2

4 It is also important to recognise that Ofcom changed the basis of cost recovery for PoH services from October This is explained in more detail in Ofcom s LLCC PPC Points of Handover pricing review Statement of 21 September ( PoH Statement ) which implemented the Competition Commission decision to change the basis of cost recovery for PoH services to a LRIC basis. Following the Competition Commission s ruling, the CAT remitted the issue of the charging for PoH services back to Ofcom. Ofcom established a new policy project to look at the specific PoH issues remitted by the CAT. Ofcom decided to implement prices on a LRIC basis, using a bottom-up model to estimate the cost of providing PoH services on an incremental cost basis. This represented a major policy change from the previous approach based on the FAC costs incurred by BT in providing these services. The price changes imposed by Ofcom from October 2011 were the result of a change in the approach to setting the PoH charges and had nothing to do with cost orientation. Rather the prices were reduced as a result of the move to a LRIC basis because it: Follow(s) the cost causality principle closely (by only including costs incurred directly to provide PoHs) Is likely to promote more effective and sustainable competition by only taking into account the costs incurred as a result of CP s demand for PoHs. 4 It is clear that LRIC is a lower-bound for cost orientation, with cost ceilings typically substantially higher to allow for the recovery of common costs. The rates of return shown in the RFS indicate that prices for PoH were unlikely to be excessive and may, in fact, be too low. Level 3 has therefore wrongly attributed the reduction in prices for PoH to a breach of a cost orientation obligation, rather than the actual reasons, which are set out in the PoH Statement. This statement was the culmination of a year-long consultation on the approach that should be adopted in setting Point of Handover prices. It would be fundamentally wrong and unfair to retrospectively apply price changes made as a result of this consultation process as part of the resolution of a series of price control matters that resulted in a change in the basis of recovery of costs. The changes to PoH prices were implemented within the context of a charge control basket, allowing BT to recover the common costs previously allocated to PoH services elsewhere in the PPC charge control basket. Conclusion For the reasons outlined above with regards to imposing a revised charge control on a retrospective basis, Ofcom should not accept this dispute. Ofcom has clearly established that a single charge control price does not set the standard for a cost oriented price. In light of this clear guidance, opening up this dispute will be contrary to Ofcom s duty to use its dispute resolution powers in a consistent and targeted way. In any event, there is no case to answer in respect of the 2Mbit PPC Local Ends. It is clear from the information published in the RFS that prices have been below DSAC (and indeed below FAC). No other evidence has been submitted to show that charges for this service were not cost oriented. 3 See paragraph 1.8, 4 See PoH Statement, paragraph 1.8

5 In respect of the PoH services, again no evidence has been offered as to why the charges were not cost oriented. The price changes in October 2011 were primarily driven be the need to change the basis of how BT recovered common costs previously allocated to PoH services. This is simply a policy change in the approach taken to recover common costs and cannot reasonably be interpreted as evidence that cost orientation obligations had not been met. In the absence of any evidence to suggest cost orientation obligations have not been met (and given the strong evidence shown that the charges were, in fact, cost oriented), Ofcom should not open an investigation into Level 3 s dispute. Yours sincerely, Theresa Brown

Before: VIVIEN ROSE (Chairman) THE HON ANTONY LEWIS DR ARTHUR PRYOR CB. Sitting as a Tribunal in England and Wales CABLE & WIRELESS UK.

Before: VIVIEN ROSE (Chairman) THE HON ANTONY LEWIS DR ARTHUR PRYOR CB. Sitting as a Tribunal in England and Wales CABLE & WIRELESS UK. Neutral citation [2010] CAT 23 IN THE COMPETITION APPEAL TRIBUNAL Victoria House Bloomsbury Place London WC1A 2EB Case No: 1112/3/3/09 20 September 2010 Before: VIVIEN ROSE (Chairman) THE HON ANTONY LEWIS

More information

BRITISH TELECOMMUNICATIONS PLC V OFCOM (ETHERNET DETERMINATIONS) [2014] CAT 14

BRITISH TELECOMMUNICATIONS PLC V OFCOM (ETHERNET DETERMINATIONS) [2014] CAT 14 BRITISH TELECOMMUNICATIONS PLC V OFCOM (ETHERNET DETERMINATIONS) [2014] CAT 14 Ligia Osepciu Monckton Chambers August 2014 On 1 August 2014, the Competition Appeal Tribunal ( the Tribunal ) delivered its

More information

Robert MacDougall Competition Group Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. 27 July 2007

Robert MacDougall Competition Group Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA. 27 July 2007 Hutchison 3G UK Limited T +44(0)1628 765000 Star House F +44(0)1628 765 001 20 Grenfell Road www.three.co.uk Maidenhead SL6 1EH United Kingdom Robert MacDougall Competition Group Ofcom Riverside House

More information

Contents. 1 The Determinations 27 2 Ofcom's dispute resolution powers, statutory obligations and regulatory principles 41

Contents. 1 The Determinations 27 2 Ofcom's dispute resolution powers, statutory obligations and regulatory principles 41 Determinations to resolve Disputes between BT and each of Cable & Wireless, Gamma, Colt, Verizon and Opal regarding the repayment by BT of certain charges for the transit of traffic Final determinations

More information

17 Form and duration of the control

17 Form and duration of the control Section 17 17 Form and duration of the control Introduction 17.1 In this Section we set out our conclusions on the form and duration of the charge control. In particular, we discuss: the reasoning behind

More information

Before: MARCUS SMITH QC (Chairman) PROFESSOR PETER GRINYER RICHARD PROSSER OBE BRITISH TELECOMMUNICATIONS PLC. - v - OFFICE OF COMMUNICATIONS

Before: MARCUS SMITH QC (Chairman) PROFESSOR PETER GRINYER RICHARD PROSSER OBE BRITISH TELECOMMUNICATIONS PLC. - v - OFFICE OF COMMUNICATIONS Neutral citation [2011] CAT 5 IN THE COMPETITION APPEAL TRIBUNAL Victoria House Bloomsbury Place London WC1A 2EB Case Number: 1146/3/3/09 22 March 2011 Before: MARCUS SMITH QC (Chairman) PROFESSOR PETER

More information

Wholesale Line Rental: Reviewing and setting charge ceilings for WLR services

Wholesale Line Rental: Reviewing and setting charge ceilings for WLR services Wholesale Line Rental: Reviewing and setting charge ceilings for WLR services Cable & Wireless response to Ofcom consultation 9 th December 2005 1 Introduction Cable & Wireless welcome the opportunity

More information

Regulatory Financial Reporting. Final Statement

Regulatory Financial Reporting. Final Statement Regulatory Financial Reporting Final Statement Statement Publication date: 20 May 2014 About this document This document sets out the changes that we have decided to make to BT s regulatory financial reporting

More information

talk Our calls only phone service code of practice

talk Our calls only phone service code of practice talk Our calls only phone service code of practice Introduction This is our code of practice, which explains the services we offer for our calls only product, provides some general information and tells

More information

BT s code of practice for sales and marketing

BT s code of practice for sales and marketing BT s code of practice for sales and marketing The purpose of our code of practice 1 Ofcom is the regulator for the telecommunications (or phone as we will say here) industry. 2 Ofcom has told companies

More information

I RECEIVED BY COMPETITION

I RECEIVED BY COMPETITION I RECEIVED BY COMPETITION I IN THE COMPETITION APPEAL TRIBUNAL 6 51~ CASE NO 1018/3/3/03 BETWEEN: ~ BRITISH TELECOMMUNICATIONS PLC Appellant - and - THE DIRECTOR GENERAL OF TELECOMMUNICATIONS Respondent

More information

Conditions for Intamac Home Monitoring Service via the Internet

Conditions for Intamac Home Monitoring Service via the Internet CONTENTS 1. Interpretation 2. The Service 3. Duration 4. Our Commitment 5. Getting Started 6. Making Sure the Service is Secure 7. Things we May Have to Do 8. Repairing Faults in the Service 9. Paying

More information

The Profitability of BT s Regulated Services

The Profitability of BT s Regulated Services The Profitability of BT s Regulated Services A REPORT PREPARED FOR VODAFONE November 2013 Frontier Economics Ltd, London. November 2013 Frontier Economics 1 Summary The analysis described below shows that

More information

The BCMR Consultation - Current Conditions and Changes in Pricing

The BCMR Consultation - Current Conditions and Changes in Pricing Proposals for a new charge control framework for certain leased lines services Consultation Publication date: 5 July 2012 Closing date: 30 August 2012 Contents Section Page 1 Summary 1 2 Introduction

More information

The relationship between BT profitability and charge controls

The relationship between BT profitability and charge controls The relationship between BT profitability and charge controls A REPORT PREPARED FOR VODAFONE November 2014 Frontier Economics Ltd, London. March 2015 Frontier Economics i The relationship between BT profitability

More information

Review of the price control for wholesale onisland leased lines: Jersey

Review of the price control for wholesale onisland leased lines: Jersey Review of the price control for wholesale onisland leased lines: Jersey Consultation and Initial Notice Document No: CICRA 15/08 19 March 2015 Guernsey Competition & Regulatory Authority Suites B1 & B2,

More information

Dated 29 February 2016. Flood Re Limited. Payments Dispute Process. Version 1.0

Dated 29 February 2016. Flood Re Limited. Payments Dispute Process. Version 1.0 Dated 29 February 2016 Flood Re Limited Payments Dispute Process Version 1.0 1. General 1.1 The following provisions will apply to all disputes referred to and conducted under this Payments Dispute Resolution

More information

(1)VERIZON UK LIMITED (2) VODAFONE LIMITED V OFFICE OF COMMUNICATIONS Case 1210/3/3/13. A reference under section 193 of the Communications Act 2003

(1)VERIZON UK LIMITED (2) VODAFONE LIMITED V OFFICE OF COMMUNICATIONS Case 1210/3/3/13. A reference under section 193 of the Communications Act 2003 (1)VERIZON UK LIMITED (2) VODAFONE LIMITED V OFFICE OF COMMUNICATIONS Case 1210/3/3/13 A reference under section 193 of the Communications Act 2003 Determination Notified: 12 December 2013 Competition

More information

Revised Current Cost Financial Statements 2015 including Openreach Undertakings

Revised Current Cost Financial Statements 2015 including Openreach Undertakings Revised Current Cost Financial Statements 2015 including Openreach Undertakings Ofcom Statement on BT s Current Cost Financial Statements 2015 Introduction BT published the 2014/15 regulatory financial

More information

A.1. Speed of process

A.1. Speed of process ANNEX X - UNITED KINGDOM A. REGULATOR - GENERAL FUNCTIONS A.1. Speed of process 1. What is the average timeframe for obtaining reservation of numbers? Under Oftel, the average time was 28 days. Ofcom must

More information

BT customer complaints code

BT customer complaints code BT Customer Complaint Code Annual BT customer complaints code As hard as we try, we might not always get it right. This customer complaints code gives you clear and useful information about what you can

More information

"Broadband Voice Telephone Adapter" a broadband voice telephone adapter or BT Voyager 220V which may be bought from BT.

Broadband Voice Telephone Adapter a broadband voice telephone adapter or BT Voyager 220V which may be bought from BT. Terms and Conditions 1. Definitions 2. Providing the Service 3. Managing the Service 4. Monitoring Calls 5. Customer Equipment 6. Misusing the Service 7. Security 8. Intellectual Property Rights 9. Intellectual

More information

Terms of Business and Important Information We Must Disclose to You

Terms of Business and Important Information We Must Disclose to You 1. Terms of Business ( Terms ) In these Terms references to we or us are to the firm whose details are set out in the covering letter that accompanies these Terms. We recommend that for your own benefit

More information

Accounting Methodology Document. 31 July 2015

Accounting Methodology Document. 31 July 2015 Accounting Document 31 July 2015 1 Contents 1. INTRODUCTION... 4 1.1 REGULATORY REPORTING REQUIREMENTS... 4 1.2 INTRODUCTION TO THE AMD... 4 1.3 STRUCTURE AND PURPOSE OF THE AMD... 4 2. BUSINESS OVERVIEW...

More information

Wholesale Leased Lines: Review of Price Controls. Initial Notice Proposed directions to JT (Jersey) Limited

Wholesale Leased Lines: Review of Price Controls. Initial Notice Proposed directions to JT (Jersey) Limited Wholesale Leased Lines: Review of Price Controls Initial Notice Proposed directions to JT (Jersey) Limited Document No: CICRA 12/37 26 July 2012 Jersey Competition Regulatory Authority, 2 nd Floor, Salisbury

More information

Information for registrants. What happens if a concern is raised about me?

Information for registrants. What happens if a concern is raised about me? Information for registrants What happens if a concern is raised about me? Contents About this brochure 1 What is fitness to practise? 1 What can I expect from you? 3 How are fitness to practise concerns

More information

BT Managed Mobile Service. Increased mobility, greater control

BT Managed Mobile Service. Increased mobility, greater control BT Managed Mobile Service Increased mobility, greater control Increased mobility should mean greater opportunities not a bigger headache More flexible working practices can boost efficiency, increase customer

More information

The Code. for Crown Prosecutors

The Code. for Crown Prosecutors The Code for Crown Prosecutors January 2013 Table of Contents Introduction... 2 General Principles... 3 The Decision Whether to Prosecute... 4 The Full Code Test... 6 The Evidential Stage... 6 The Public

More information

THE EASTERN CARIBBEAN SUPREME COURT IN THE COURT OF APPEAL. HCVAP 2012/026 IN THE MATTER of an Interlocutory Appeal and

THE EASTERN CARIBBEAN SUPREME COURT IN THE COURT OF APPEAL. HCVAP 2012/026 IN THE MATTER of an Interlocutory Appeal and THE EASTERN CARIBBEAN SUPREME COURT IN THE COURT OF APPEAL SAINT LUCIA HCVAP 2012/026 IN THE MATTER of an Interlocutory Appeal and IN THE MATTER of Part 62.10 of the Civil Procedure Rules BETWEEN: CHRISTIAN

More information

ND1510 2007 LEAD TO CASH (L2C) WHITE PAPER PROPOSAL

ND1510 2007 LEAD TO CASH (L2C) WHITE PAPER PROPOSAL ND1510 2007 V1.0.0 ND1510 2007 LEAD TO CASH (L2C) WHITE PAPER PROPOSAL Version no: V1.0.0 Network Interoperability Consultative Committee Ofcom Riverside House, 2a Southwark Bridge Road, London SE1 9HA

More information

Suppliers' Information Note. Broadcast Access: 140MBit/s. Service and Interface Description

Suppliers' Information Note. Broadcast Access: 140MBit/s. Service and Interface Description SIN 473 Issue 2.1 December 2014 Suppliers' Information Note For The BT Network Broadcast Access: 140MBit/s Service and Interface Description Each SIN is the copyright of British Telecommunications plc.

More information

Creditors voluntary liquidation

Creditors voluntary liquidation Creditors voluntary liquidation a guide for unsecured creditors Association of Business Recovery Professionals Creditors voluntary liquidation occurs where the shareholders, usually at the directors request,

More information

Leased Lines Charge Control

Leased Lines Charge Control Leased Lines Charge Control Annexes Statement Publication date: 2 July 2009 1 Contents Annex Page 1 Responses to this consultation 3 2 Migration credit under AI basket 4 3 TISBO and AISBO service charges

More information

EMtel Limited Code of Practice for Sales and Marketing of Fixed-Line Telephone Services

EMtel Limited Code of Practice for Sales and Marketing of Fixed-Line Telephone Services EMtel Limited Code of Practice for Sales and Marketing of Fixed-Line Telephone Services Introduction and overview The purpose of our Code of Practice is: to show that EMtel Limited ( our, us, and we refer

More information

Sota Solutions was established in 1989 and delivers networking and communications solutions mainly to business customers across the UK.

Sota Solutions was established in 1989 and delivers networking and communications solutions mainly to business customers across the UK. Code of Practice About Sota Sota Solutions was established in 1989 and delivers networking and communications solutions mainly to business customers across the UK. Purpose of this Code This Code of Practice

More information

Welcome to NeTWork, your Employment Law Newsletter from Taylor Walton Solicitors

Welcome to NeTWork, your Employment Law Newsletter from Taylor Walton Solicitors Welcome to NeTWork, your Employment Law Newsletter from Taylor Walton Solicitors This month we discuss: Zero Hours Contracts; Whistleblowing - Dispute about contractual terms can be a matter of public

More information

NHS Lancashire North CCG. Competition Dispute Resolution Policy and Process

NHS Lancashire North CCG. Competition Dispute Resolution Policy and Process NHS Lancashire North CCG Competition Dispute Resolution Policy and Process V1.4 Version No Amended by Date reviewed Date approved Next Date for Review 1.1 March 2009 March 2010 1.2 B Thomas 29.07.13 August

More information

APFA RESPONSE DEPARTMENT FOR BUSINESS, INNOVATION & SKILLS CONSULTATION IMPLEMENTING THE ALTERNATIVE DISPUTE RESOLUTION DIRECTIVE

APFA RESPONSE DEPARTMENT FOR BUSINESS, INNOVATION & SKILLS CONSULTATION IMPLEMENTING THE ALTERNATIVE DISPUTE RESOLUTION DIRECTIVE APFA RESPONSE DEPARTMENT FOR BUSINESS, INNOVATION & SKILLS CONSULTATION IMPLEMENTING THE ALTERNATIVE DISPUTE RESOLUTION DIRECTIVE ABOUT APFA The Association of Professional Financial Advisers (APFA) is

More information

Freecom Internet Services Limited ( Freecom ) Consumer Code of Practice. Code Contents. 1. The purpose of the Code. 2. Introduction to Freecom.

Freecom Internet Services Limited ( Freecom ) Consumer Code of Practice. Code Contents. 1. The purpose of the Code. 2. Introduction to Freecom. Freecom Internet Services Limited ( Freecom ) Consumer Code of Practice Code Contents 1. The purpose of the Code 2. Introduction to Freecom.net 3. Customer Service 4. Sales Practice 5. Ordering our Products

More information

Ofgem guidance on the determination of disputes for use of system or connection to energy networks

Ofgem guidance on the determination of disputes for use of system or connection to energy networks Promoting choice and value for all gas and electricity customers Ofgem guidance on the determination of disputes for use of system or connection to energy networks Document Type: Guidance Reference: 117/12

More information

BoR (14) 114. BEREC Report Regulatory Accounting in Practice 2014

BoR (14) 114. BEREC Report Regulatory Accounting in Practice 2014 BoR () BEREC Report Regulatory Accounting in Practice September BoR (). Executive summary.... Introduction.... Background.... Current report.... The data collection process.... Outline of the Results...

More information

The Phone Co-op Limited

The Phone Co-op Limited The Phone Co-op Limited 5 The Millhouse Elmsfield Business Centre Worcester Rd Chipping Norton Oxon UK OX7 5XL Telephone: 01608 434 000 Facsimile: 01608 434 001 Email: enquiries@thephone.coop www.thephone.coop

More information

IP interconnection Pricing and Costing

IP interconnection Pricing and Costing IP interconnection Pricing and Costing March 2014 IP network costing some elements fixed, others highly bandwidth dependent 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Fixed Variable with bandwidth 2 Different

More information

BOROUGHBRIDGE TOWN COUNCIL S DISCIPLINARY AND GRIEVANCE POLICY

BOROUGHBRIDGE TOWN COUNCIL S DISCIPLINARY AND GRIEVANCE POLICY BOROUGHBRIDGE TOWN COUNCIL S DISCIPLINARY AND GRIEVANCE POLICY 1 HALL SQUARE, BOROUGHBRIDGE, NORTH YORKSHIRE, YO51 9AN www.boroughbridge.org.uk info@boroughbridge.org.uk Tel: 01423 322956 BOROUGHBRIDGE

More information

Compulsory liquidation. a guide for unsecured creditors. Association of Business Recovery Professionals

Compulsory liquidation. a guide for unsecured creditors. Association of Business Recovery Professionals Compulsory a guide for unsecured creditors Association of Business Recovery Professionals Compulsory occurs when a company is wound up by an order of the court. A licensed insolvency practitioner has given

More information

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility

More information

LEGAL INDEMNITY POLICY OF TITLE INSURANCE FOR COMMERCIAL PROPERTY COVERAGE FOR KNOWN RISK

LEGAL INDEMNITY POLICY OF TITLE INSURANCE FOR COMMERCIAL PROPERTY COVERAGE FOR KNOWN RISK LEGAL INDEMNITY POLICY OF TITLE INSURANCE FOR COMMERCIAL PROPERTY COVERAGE FOR KNOWN RISK ENGLAND & WALES (FORM KR E&W 03/09) SCHEDULE Online File Number 20499062 Policy Number KR (E&W) - 15317800316 Policy

More information

THE ELEMENTS OF COST FOR LEASED LINES

THE ELEMENTS OF COST FOR LEASED LINES THE ELEMENTS OF COST FOR LEASED LINES Talk to EC Sector Inquiry on the Competitive Provision of Leased Lines in EU Telecoms Market, Brussels 22 September, 2000 1. Definitions Leased lines services can

More information

Motoring Legal Solutions

Motoring Legal Solutions Motoring Legal Solutions Page 1 Why you need Motoring Legal Solutions Being involved in any kind of car accident can be very distressing. If you are unfortunate enough to be involved in an accident that

More information

BT Managed Mobile Service. Increased mobility, greater control

BT Managed Mobile Service. Increased mobility, greater control BT Managed Mobile Service Increased mobility, greater control Increased mobility should mean greater opportunities, not a bigger headache. More flexible working practices can boost efficiency, increase

More information

PETER FREEMAN CBE QC (HON) (Chairman) CLARE POTTER JOANNE STUART OBE. Sitting as a Tribunal in England and Wales COLT TECHNOLOGY SERVICES

PETER FREEMAN CBE QC (HON) (Chairman) CLARE POTTER JOANNE STUART OBE. Sitting as a Tribunal in England and Wales COLT TECHNOLOGY SERVICES Neutral citation [2013] CAT 29 IN THE COMPETITION APPEAL TRIBUNAL Victoria House Bloomsbury Place London WC1A 2EB Before: Case No.: 1212/3/3/13 26 November 2013 BETWEEN: PETER FREEMAN CBE QC (HON) (Chairman)

More information

Business Connectivity Market Review: Leased lines charge controls and dark fibre pricing. Redacted version

Business Connectivity Market Review: Leased lines charge controls and dark fibre pricing. Redacted version Business Connectivity Market Review: Leased lines charge controls and dark fibre pricing Redacted version Consultation Publication date: 12 June 2015 Closing date: 7 August 2015 0 About this document

More information

STITT & C Ọ SOLICITORS 11 Gough Square, London EC4A 3DE Tel: 020 7832 0840 Fax: 020 7832 0865 email: info@stitt.co.uk

STITT & C Ọ SOLICITORS 11 Gough Square, London EC4A 3DE Tel: 020 7832 0840 Fax: 020 7832 0865 email: info@stitt.co.uk STITT & C Ọ SOLICITORS 11 Gough Square, London EC4A 3DE Tel: 020 7832 0840 Fax: 020 7832 0865 email: info@stitt.co.uk TERMS OF ENGAGEMENT 1. Service Commitment We aim to offer our clients quality legal

More information

Birkbeck, University of London. Student Complaints Policy and Procedure

Birkbeck, University of London. Student Complaints Policy and Procedure Birkbeck, University of London Student Complaints Policy and Procedure Introduction 1. Birkbeck College is committed to giving to you the best student experience possible. However, there may be times when

More information

Workcover Guidelines on Injury Management Consultants

Workcover Guidelines on Injury Management Consultants 4210 SPECIAL SUPPLEMENT 28 September 2012 Workcover Guidelines on Injury Management Consultants Workplace Injury Management and Workers Compensation Act 1998 I, Julie Newman, the Acting Chief Executive

More information

PROFESSIONAL INDEMNITY. Policy summary

PROFESSIONAL INDEMNITY. Policy summary PROFESSIONAL INDEMNITY Policy summary 2 Professional Indemnity Policy Summary Professional Indemnity Policy Summary This policy is an annually renewable Professional Indemnity insurance, underwritten by

More information

Access network costing A REPORT PREPARED FOR VODAFONE GROUP. June 2011. Frontier Economics Ltd, London.

Access network costing A REPORT PREPARED FOR VODAFONE GROUP. June 2011. Frontier Economics Ltd, London. Access network costing A REPORT PREPARED FOR VODAFONE GROUP June 2011 Frontier Economics Ltd, London. Confidential June 2011 Frontier Economics i Access network costing 1 Introduction and summary 4 2

More information

UK -- Regulation of Leased Lines and Benefits for Consumers. April 23, 2015

UK -- Regulation of Leased Lines and Benefits for Consumers. April 23, 2015 UK -- Regulation of Leased Lines and Benefits for Consumers April 23, 2015 UK REGULATION OF LEASED LINES 2003- present UK regulator Ofcom and other regulators of EU member states run market reviews of

More information

ASYLUM AND IMMIGRATION TRIBUNAL

ASYLUM AND IMMIGRATION TRIBUNAL ST (s92(4)(a): meaning of has made ) Turkey [2007] UKAIT 00085 ASYLUM AND IMMIGRATION TRIBUNAL THE IMMIGRATION ACTS Heard at: Field House Date of Hearing: 15 May 2007 Before: Mr C M G Ockelton, Deputy

More information

Headquarters Army Legal Assistance Catterick Barracks British Forces Post Office 39

Headquarters Army Legal Assistance Catterick Barracks British Forces Post Office 39 Headquarters Army Legal Assistance Catterick Barracks British Forces Post Office 39 Tel Civilian: (0049) (0)521 9254 3191 or 3196 Fax Civilian: (0049) (0)521 9254 3115 Tel Military: 94 8(81) 3191 or 3196

More information

Strategy and Tactics to Achieve Effective IT Governance

Strategy and Tactics to Achieve Effective IT Governance Strategy and Tactics to Achieve Effective IT Governance By Kerry Litten BT Senior Principal BT Compute Services that adapt Introduction IT governance is currently a hot topic and has been for some time.

More information

Dispute Resolution Procedures: Decision Notice D11/99

Dispute Resolution Procedures: Decision Notice D11/99 Dispute Resolution Procedures: Decision Notice D11/99 Document No. ODTR 99/53 SEPTEMBER 1999 Oifig an Stiúrthóra Rialála Teileachumarsáide Office of the Director of Telecommunications Regulation Abbey

More information

www.yourmoneyclaim.co.uk tel: 01254 822880 Fighting Your Corner

www.yourmoneyclaim.co.uk tel: 01254 822880 Fighting Your Corner www.yourmoneyclaim.co.uk tel: 01254 822880 Fighting Your Corner BILLIONS set aside in compensation for mis-sold PPI & bank accounts Welcome MILLIONS to Your are Money entitled Claim, to compensation The

More information

Conditions for Generic Ethernet Access Service Schedule 1 Definitions

Conditions for Generic Ethernet Access Service Schedule 1 Definitions 1. DEFINITIONS 1.1 In this Contract: Active NTE means the ONT at the End User s Site; Adjustment Interest Rate means one per cent above the official Bank Rate from time to time in force of the Bank of

More information

These terms of business (the Terms ) explain the entire rights and obligations of You and Us regarding the provision of our Services.

These terms of business (the Terms ) explain the entire rights and obligations of You and Us regarding the provision of our Services. Investor Compensation (UK) Limited - Terms and Conditions PPI These terms of business (the Terms ) explain the entire rights and obligations of You and Us regarding the provision of our Services. You should

More information

The Employment Tribunals Rules of Procedure 2013

The Employment Tribunals Rules of Procedure 2013 The Employment Tribunals Rules of Procedure 2013 (as subsequently amended up to 17 th February 2015) This document shows the Employment Tribunal Rules of Procedure contained in Schedule 1 of the Employment

More information

Online Infringement of Copyright and the Digital Economy Act 2010 Draft Initial Obligations Code

Online Infringement of Copyright and the Digital Economy Act 2010 Draft Initial Obligations Code Online Infringement of Copyright and the Digital Economy Act 2010 Draft Initial Obligations Code Consultation Publication date: 28 May 2010 Closing Date for Responses: 30 July 2010 Contents Section Page

More information

Code of Practice. Version 1.4. 28 th March 2014. Page 1 of 11

Code of Practice. Version 1.4. 28 th March 2014. Page 1 of 11 Code of Practice Version 1.4 28 th March 2014 Page 1 of 11 Scope Purpose Of Document This Code of Practice summarizes the services that Total Web Solutions Ltd provides to its customers. The Code of Practice

More information

Glemnet Limited CODES OF PRACTICE

Glemnet Limited CODES OF PRACTICE Glemnet Limited CODES OF PRACTICE Including our Code of Practice on Complaint Handling and Dispute Resolution and our Code of Practice for Premium Rate Services and NTS calls Part 1 - Glemnet Ltd Code

More information

Conditions for Internet Telephone Service

Conditions for Internet Telephone Service The Service we promise to provide 1. The Service 2. Things we may have to do 3. Call Monitoring 4. Use of your information 5. When we will provide the Service 6. Repairing faults What you agree to do 7.

More information

Management Liability Policy

Management Liability Policy TOTAL HEALTHCARE PROFESSIONALS Management Liability Policy Protecting you and your practice from risk Exclusive cover and advice to reduce your risks The Total Healthcare Professionals Management Liability

More information

DISCIPLINARY AND GRIEVANCE ARRANGEMENTS. the disciplinary process: how councils can deal with concerns about employee

DISCIPLINARY AND GRIEVANCE ARRANGEMENTS. the disciplinary process: how councils can deal with concerns about employee Legal Topic Note LTN 22 January 2013 DISCIPLINARY AND GRIEVANCE ARRANGEMENTS 1. This LTN provides guidance on: the disciplinary process: how councils can deal with concerns about employee misconduct or

More information

Scotnet - Consumer Code of Practice on Complaint Handling and Dispute Resolution for Domestic and Small Business Customers.

Scotnet - Consumer Code of Practice on Complaint Handling and Dispute Resolution for Domestic and Small Business Customers. Scotnet - Consumer Code of Practice on Complaint Handling and Dispute Resolution for Domestic and Small Business Customers. Introduction to our company and services Scotnet is an independent company that

More information

Per-provider and per-customer line costs and charges for Carrier Pre-selection

Per-provider and per-customer line costs and charges for Carrier Pre-selection Per-provider and per-customer line costs and charges for Carrier Pre-selection A direction by Ofcom Statement Issued: 18 August 2005 Contents Section Page 1 Summary 2 2 Introduction and background 5 3

More information

STATEMENT OF INSOLVENCY PRACTICE 9 (SCOTLAND) REMUNERATION OF INSOLVENCY OFFICE HOLDERS

STATEMENT OF INSOLVENCY PRACTICE 9 (SCOTLAND) REMUNERATION OF INSOLVENCY OFFICE HOLDERS STATEMENT OF INSOLVENCY PRACTICE 9 (SCOTLAND) REMUNERATION OF INSOLVENCY OFFICE HOLDERS 1 INTRODUCTION 1.1 This Statement of Insolvency Practice (SIP) is one of a series issued to licensed insolvency practitioners

More information

STANDARD TERMS AND CONDITIONS FOR CLAIMANT EMPLOYMENT TRIBUNAL AND EMPLOYMENT APPEAL TRIBUNAL WORK TREATED AS ANNEXED TO THE CONDITIONAL FEE AGREEMENT

STANDARD TERMS AND CONDITIONS FOR CLAIMANT EMPLOYMENT TRIBUNAL AND EMPLOYMENT APPEAL TRIBUNAL WORK TREATED AS ANNEXED TO THE CONDITIONAL FEE AGREEMENT STANDARD TERMS AND CONDITIONS FOR CLAIMANT EMPLOYMENT TRIBUNAL AND EMPLOYMENT APPEAL TRIBUNAL WORK TREATED AS ANNEXED TO THE CONDITIONAL FEE AGREEMENT BETWEEN SOLICITOR AND COUNSEL FOR CLAIMANT EMPLOYMENT

More information

How Ofcom works with Europe. Will Hayter 11 September 2013

How Ofcom works with Europe. Will Hayter 11 September 2013 How Ofcom works with Europe Will Hayter 11 September 2013 Purpose of these slides We work with the European Commission and various other EU bodies on a range of topics: Spectrum Post Content, internet

More information

A review of wholesale leased line pricing in the Bailiwick of Guernsey

A review of wholesale leased line pricing in the Bailiwick of Guernsey A review of wholesale leased line pricing in the Bailiwick of Guernsey A REPORT PREPARED FOR THE OFFICE OF UTILITY REGULATION January 2007 Frontier Economics Ltd, London. i Frontier Economics January 2007

More information

Make more of your phone

Make more of your phone Make more of your phone YOUR GUIDE TO BT CALLING FEATURES Never miss another call Call Diversion* Lets you divert your calls to another number when you re away from your phone Call Diversion lets you divert

More information

Superfast fibre broadband is coming your way

Superfast fibre broadband is coming your way Superfast fibre broadband is coming your way What you need to do to get ready for it A guide for landlords, property managers and residents associations What s happening? Openreach, the company that looks

More information

Knowhow briefs Without Prejudice

Knowhow briefs Without Prejudice Knowhow briefs Without Prejudice Executive Summary: Without Prejudice ( WP ) communications made in a genuine attempt to settle a dispute may not be used in court as evidence of an admission. WP communications

More information

AdEPT Telecom Sales & Marketing Code of Practice

AdEPT Telecom Sales & Marketing Code of Practice AdEPT Telecom Sales & Marketing Code of Practice Sales and marketing of fixed-line telephone, line rental and other services. We are faces not numbers and so are you Page 1 AdEPT Telecom Sales & Marketing

More information

Proposal to apply Code Powers to TIBUS (trading as The Internet Business Limited) Statutory notification under section 107(6) of the Communications

Proposal to apply Code Powers to TIBUS (trading as The Internet Business Limited) Statutory notification under section 107(6) of the Communications Proposal to apply Code Powers to TIBUS (trading as The Internet Business Limited) Statutory notification under section 107(6) of the Communications Act 2003 Consultation Publication date: 23 May 2014 Closing

More information

Asbestos at work guide

Asbestos at work guide Asbestos at work guide Contents Introduction.... 2 Frequently asked questions.... 4 The Control of Asbestos Regulations 2006... 5 Types of asbestos survey.... 7 1 Introduction This document provides a

More information

National leased lines: Effective competition review and policy options

National leased lines: Effective competition review and policy options National leased lines: Effective competition review and policy options Consultation document issued by the Director General of Telecommunications August 2000 Office of Telecommunications 50 Ludgate Hill

More information

Guidance for CPs on the pilot scheme to charge for geographic numbers

Guidance for CPs on the pilot scheme to charge for geographic numbers Geographic telephone numbers: Guidance for communications providers on the administrative arrangements for the pilot scheme to charge for geographic numbers Publication date: 27 March 2013 0 1 Contents

More information

TALK STRAIGHT GROUP LTD CODE OF PRACTICE. Including our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls

TALK STRAIGHT GROUP LTD CODE OF PRACTICE. Including our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls TALK STRAIGHT GROUP LTD CODE OF PRACTICE Including our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls Part 1 - TALK STRAIGHT GROUP LTD Basic Code of Practice for

More information

IVA PROTOCOL Straightforward consumer individual voluntary arrangement

IVA PROTOCOL Straightforward consumer individual voluntary arrangement IVA PROTOCOL Straightforward consumer individual voluntary arrangement Purpose of the protocol 1.1 The purpose of the protocol is to facilitate the efficient handling of straightforward consumer individual

More information

2015 No. 0000 FINANCIAL SERVICES AND MARKETS. The Small and Medium Sized Business (Finance Platforms) Regulations 2015

2015 No. 0000 FINANCIAL SERVICES AND MARKETS. The Small and Medium Sized Business (Finance Platforms) Regulations 2015 Draft Regulations to illustrate the Treasury s current intention as to the exercise of powers under clause 5 of the Small Business, Enterprise and Employment Bill. D R A F T S T A T U T O R Y I N S T R

More information

LEND A HAND SAVINGS ACCOUNT. Terms and conditions

LEND A HAND SAVINGS ACCOUNT. Terms and conditions LEND A HAND SAVINGS ACCOUNT Terms and conditions April 2014 Terms and conditions This Account is not covered by the Lloyds Bank Personal Banking Terms and conditions. All terms relating to this Account

More information

Contract Disputes How to prevent them; How to deal with them

Contract Disputes How to prevent them; How to deal with them Contract Disputes How to prevent them; How to deal with them Presentation by Geoff Browne, Victorian Small Business Commissioner to the Victorian Waste Management Association 27 May 2014 Thank you for

More information

National Employers Organisation for Local Government Services

National Employers Organisation for Local Government Services National Employers Organisation for Local Government Services To: Chief Executives in England, Wales and N Ireland (copies for Monitoring Officer, HR Director and Finance Director) Members of the National

More information

Cafcass and Independent Reviewing Officer. Protocol for Public Law Work. Independent Reviewing Officer

Cafcass and Independent Reviewing Officer. Protocol for Public Law Work. Independent Reviewing Officer Cafcass and Independent Reviewing Officer Protocol for Public Law Work The Protocol has been developed in response to the need to agree a clear understanding of the statutory roles and interface between

More information

tel: 0344 499 4810 fax: 0344 499 4820 www.digiquip.co.uk

tel: 0344 499 4810 fax: 0344 499 4820 www.digiquip.co.uk Digiquip Group Limited DIGIQUIP GROUP LIMITED CONSUMER CODES OF PRACTICE Part 1 Digiquip Group Limited basis Consumer Code of Practice for Small Business Customers Introduction to our company and services

More information

ISPA response to BIS implementing Alternative Dispute Resolution Directive

ISPA response to BIS implementing Alternative Dispute Resolution Directive About ISPA ISPA response to BIS implementing Alternative Dispute Resolution Directive The Internet Services Providers Association (ISPA) UK is the trade association for companies involved in the provision

More information

1) Uninsured Loss Recovery An event causing damage to the insured vehicle and/or personal property in or on it

1) Uninsured Loss Recovery An event causing damage to the insured vehicle and/or personal property in or on it MOTORING LEGAL SOLUTIONS MCE ASSIST THIS IS YOUR INSURANCE POLICY This policy is evidence of the contract between you and the Insurer. Following an Insured Event the Insurer will pay the Insured s Legal

More information

Internet Code of Practice

Internet Code of Practice Internet Code of Practice Our code of practice Our customers are an important part of our business, and making sure you re happy with our services is at the heart of everything we do. So we ve put this

More information

Rights, duties and responsibilities of a letting agent, landlord and tenant

Rights, duties and responsibilities of a letting agent, landlord and tenant Rights, duties and responsibilities of a letting agent, landlord and tenant Sayed Iqbal Mohamed Chairperson, Organisation of Civic Rights Member of KwaZulu Natal Rental Housing Tribunal WHAT AN OWNER/

More information

How To Buy A Phone Kiosk From A Seller

How To Buy A Phone Kiosk From A Seller AGREEMENT FOR THE SALE AND PURCHASE OF TELEPHONE KIOSK(S) TO A LOCAL AUTHORITY IN SCOTLAND. This agreement is made this [ ] day of [ ] 20[ ] Background The Buyer wishes to buy the Goods from the Seller

More information

Mesothelioma compensation: amending the Financial Services Compensation Scheme Summary of responses. November 2006

Mesothelioma compensation: amending the Financial Services Compensation Scheme Summary of responses. November 2006 Mesothelioma compensation: amending the Financial Services Compensation Scheme Summary of responses November 2006 Mesothelioma compensation: amending the Financial Services Compensation Scheme Summary

More information