Enterprise Mobility : challenges for the fleet managers. Gérard Levicki, Head of Mobility CoE

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1 Enterprise Mobility : challenges for the fleet managers Gérard Levicki, Head of Mobility CoE

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3 Key challenges for the Fleet Managers Secure secure data, any device Seamless fixed, mobile, 4G, Wi-fi Simple easy to use, easy to manage Straightforward one price, per user, per month Scope global savings, single contract Experience collaboration, applications, video Alive to new possibilities BT One Mobile 3

4 Pros of local Managed Mobility approach Flexibility Each entity can choose their own mobile policies and processes Simplicity only 2 actors (customer and the MNO) Commodity Local entity can consider MNO as standard supplier management rules BT One Mobile 4

5 Cons of local Managed Mobility approach Time consuming ordering follow-up, invoice checking, MNO management Technology driven strategy New smartphone, new tablet, nice gadget Lack of experience procurement tasks and resources required Manual tasks operational day to day activities: HR interface and inventory management, orders follow-up, invoicing, issues management Bill shock on mobile spend, difficulty to analyze No global visibility expense, usage, inventory) or harmonization of mobile processes across all the DPDHL entities BT One Mobile 5

6 Pros of centralized Managed Mobility approach Strong knowledge of mobility market Commitment, contract, EU regulation, Legal Single point of contact for all aspect of the service Global visibility Reporting (expense, usage, inventory, otpimization, control, invoice management) Additional services voice/data/roaming expense reductions features Advisory role Mobile market evolutions, technical issues Optimized processes HR interface, invoice verifications, order follow-up BT One Mobile 6

7 Cons of centralized Managed Mobility approach Additional actor Outsourcer Unified policy/processes may not be optimized for all local customer entities : need local customization for some entities or BUs Change management New way of working to be implemented BT One Mobile 7

8 Discussion on the mobility strategy of Fleet Managers Depending on the long-term Fleet Managers mobility strategy, a centralized or a local Mobility management makes more sense BT One Mobile 8

9 Centralized Management is better if Fleet Managers future plans include Proprietory Appstores EMM/MDM (Enterprise Mobility Management / Mobile Device Management) Harmonized policy OS versions, security, Harmonized processes Ordering, reporting, inventory management Centralized Governance allows quality, risk and cost to be monitored on Centralized Level Demand from business at an all time high BT One Mobile 9

10 Centralized Management is better if Fleet Managers future plans include IT Budgets required to do more for less Quick tactical decisions made at local levels will not deliver service at a lower cost Central control required for mobile deployment to deliver business innovation Policy driven factory approach to enhance business workflows Future demands for BYOD/CYOD security requirements and device management Fixed to Mobile integration reduce business risk BT One Mobile 10

11 Proposed solution from BT : Managed Mobility centralized model BT operational model CUSTOMER Single Point of Contact Sourcing & Contract management Full TEM functionalities Global & Local reporting Policy implementation & Billing Innovation BT Intelligent Applications Mobile Network Operator (MNO) BT s managed mobility model enables our customers to have a centralized mobile strategy while allowing every local customer entity to benefit from the BT operational model 11

12 Proposed solution from BT : Managed Mobility centralized model Centralized deployment of innovation applications in order to increase savings for every customer entities BT One Voice anywhere : reduce BT One Mobile data optimization : reduce roaming data international and roaming mobile traffic voice cost Fixe to Mobile Convergence Enforcement of a consistent mobile policy across all customer countries by setting up profiles in order to standardize the fleet in all the entities Flexibility to allow local customer entities to link directly with the local MNO Service Desk if required, under a global BT Framework contract British Telecommunications plc BT One Mobile 12 1

13 We make it work We make it work for customers by bringing together expertise, processes, culture change to develop mobile working We make it work securely by protecting customer information however or wherever it s accessed We make it work for employees with a consistent experience wherever they work on whatever device We make it work for the future by giving customers the flexibility to integrate the latest mobile technologies BT One Mobile 13

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