BT Managed Mobile Service. Increased mobility, greater control

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1 BT Managed Mobile Service Increased mobility, greater control

2 Increased mobility should mean greater opportunities, not a bigger headache. More flexible working practices can boost efficiency, increase customer satisfaction and reveal new business opportunities. Which is why research* indicates more and more employees are now issued with a mobile handset. This trend is likely to continue, particularly with the convergence of voice and data services to mobile devices. However, the widespread use of mobile phones has brought problems of control and expenditure. In fact, it is estimated that many companies can pay up to a third more than necessary for their mobile fleet. An issue for companies The problems are complex and derive from the way mobile services have evolved over the past decade combined with the lack of a single global service provider. Consequently, multinational companies have had little choice but to allow the control of their mobile fleet to be dispersed among various sites, regions and countries, often with different departments responsible for the acquisition of airtime, the procurement of handsets and the payment of invoices. This complexity has added to the difficulty of maintaining contractual arrangements and working relationships with a wide variety of mobile service providers across international frontiers. and individuals Monitoring and controlling the user is no easier, whether it is ensuring that every employee issued with a mobile phone has a business need for it or that line rental is not paid for abandoned phones. In addition, there is the problem of managing individual use, with mobile phones used for personal calls, to send SMS messages, to purchase services or items, or in preference to inexpensive fixed telephone lines. The truth is that managing an international fleet of mobile phones is a complex business. BT masters complexity while cutting costs, saving time and freeing up resources. *IDATE research

3 Are you in full control of your mobile costs and usage? The total costs involved in owning and operating the infrastructure to support a mobile employee can be hard to measure and difficult to monitor. Just consider the complexity of the issues at stake: Have you considered the impact of new mobile services, e.g. e-wallet and video messaging? How many of your employees are equipped with mobile handsets? Do you know who they are and where they are based? Exactly how many different mobile service providers does your company have to deal with? Do you know how many handsets are not actually in use but for which the line rental is still being paid? Are you aware of the number of new handsets being ordered on a regular basis, while unused ones languish in cupboards? Is your billing information as accurate and up-to-date as you would like? And is it easy to understand? Are time and resources wasted in managing multiple phone contracts across national and international networks? Is anyone in your company responsible for auditing the quality of service provided by your airtime supplier? Can you manage your employees use of SMS and data services efficiently? BT offers a comprehensive solution Imagine that you could deal with a single provider for all your mobile needs. Picture being able to outsource the day-to-day management of all your mobile contracts. And consider the benefits of being able to access meaningful information on mobile costs and usage, and then being able to take swift action to control them. With BT s Managed Mobile service you can.

4 BT s Managed Mobile service makes the difference. BT s Managed Mobile service is a comprehensive, fully outsourced management service. Professionally run, it includes everything an organisation needs to ensure the cost-efficient control, administration and operation of its mobile fleet. It can help to ensure ongoing cost savings, appropriate risk management, liability control and provide the opportunity to make certain that your mobile fleet is ready to accommodate and benefit from future developments. A single point of contact BT s Managed Mobile service sits between your company and its mobile service providers, offering a single point of contact. As such, it can work with you to understand exactly how your mobile fleet operates. Clear reports From the beginning, the Managed Mobile service will verify and simplify all the billing information relating to your current airtime contracts and processes. This will enable every handset and individual call to be tracked, and so provide the ability to plot your mobile fleet s spending patterns and operational trends. Once these have been identified, we will present the information to you in an easily understandable format so that you can identify where your mobile resources are being wasted or abused, and where there is the potential to make cost savings without affecting performance. Competitive tariffs Because BT can establish an overall understanding of your mobile commitments, you may be able to achieve economies of scale and benefit from lower tariffs immediately. Detailed billing and enhanced management information Our detailed billing analysis provides consistent and accurate reports in a standard global format. We can also provide a benchmarking assessment so that you can compare your existing mobile agreements with the best available in the marketplace. A minimal number of contracts BT can take over the contracts on your behalf, so providing you with a single contract for your whole mobile fleet. A virtual network BT can create a virtual network in which your mobile phones become extensions of your fixed network, so cutting costs and simplifying administration.

5 The benefits of BT s Managed Mobile service: Reduces the complexity and cost of dealing with multiple mobile service providers Consolidates contracts and provides the opportunity to obtain economies of scale Enables you to understand the current status of all your mobile assets Identifies spending patterns, usage and costs, enabling you to take action to achieve significant savings and performance improvements Provides enhanced management information and detailed billing Releases your employees from the burden of managing your mobile fleet, enabling them to concentrate on core business activities Allows you to monitor the ordering of mobile equipment and accessories more effectively Facilitates the elimination of line rental for unused phones Assists in ensuring that only those who need a business mobile receive one Contributes to curbing the use of phones for personal or SMS calls Helps to ensure that phones are repaired economically rather than expensively replaced Gives you the assurance that your mobile fleet is ready to face the challenges of the future Gives you a sound mobile infrastructure upon which to enhance business processes through the use of the latest mobile technologies.

6 BT has the skills, resources and experience you need In today s world, mobile communications can be critical to success. However a mobile fleet that is difficult to monitor or where the costs are hard to identify can seriously hamper the benefits of business mobility. BT has the knowledge, experience and resources to tackle the issues and we already offer reliable, pragmatic business solutions to meet real business communication needs across the globe. Strong and healthy, BT has the financial stability to meet your requirements both today and in the future. In-depth experience BT fully understands the cost and control challenges of running a mobile fleet. We have a profound understanding of the mobile market, in both voice and data, and are in a position to solve the issues that perplex so many organisations. Independence and authority BT has existing relationships with the main mobile service providers throughout the world but is, nevertheless, independent. This, together with our extensive knowledge, enables us to identify the best possible terms and conditions, deals, discounts and savings opportunities available to your company. Mastering complexity BT is experienced in providing solutions and value added services to multinational organisations. We also have extensive experience in managing complex contracts. We do it for ourselves and we do it for other major companies. BT s Managed Mobile service is already at work for major global companies, extending our substantial experience in managing large, multi-vendor contracts and consolidating them to provide a seamless service. Contact us If you wish to talk to someone about our business services and solutions, contact your BT Account Manager or call free on Alternatively, you can us at focus@bt.com To find out more about BT s business services and solutions division, visit Offices worldwide The telecommunication services described in this publication are subject to availability and may be modified from time to time.services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2004 Registered office: 81 Newgate Street, London, EC1A 7AJ Registered in England No: Designed by Unigraph Design 22057/07/04. Printed by Leycol Ltd. PHME: 46454