2 MBA HOSPITAL ADMINISTRATION 1 ST YEAR SUBJECTS 1. MANAGEMENT PROCESS AND BEHAVIOUR 2. ACCOUNTING FOR DECISION MAKING 3. MANAGEMENT OF OUT-PATIENT DEPARTMENT 4. PATIENT CARE AND BEHAVIOUR 5. HEALTH SYSTEM MANAGEMENT 6. MANAGEMENT OF INFORMATION SYSTEMS IN HOSPITALS
3 MASTER OF HOSPITAL ADMINISTRATION 3 Year PG Course Distance Mode School of Distance Education Andhra University With Effect From the Academic Year Year-wise Distribution of Curriculum First Year Papers 1. MANAGEMENT PROCESS & BEHAVIOUR Objective: The Objective of the course is to introduce management concepts and process with a focus on leadership and human behaviour in organizations. Management Definition, Scope and Importance Principles of Management Functions of Management Systems Approach to Management Business Ethics, Corporate Governance and Social Responsibility. Planning Nature, Purpose, Steps in planning Management by Objectives Planning premises Process of Decision Making Decision Tree Analysis Coordination. Organizing Principles of Organization Spam of Control Delegation and decentralization Empowerment Line and Staff relations Directing Leadership Styles Motivation Theories: Maslow, Herz berg, Vroom Managerial Communication Communication Styles Models of Interpersonal Communicatioin, Johari Window Transaction Analysis Process of Control. Organizational Behaviour Emergence of OB Personality, Values and attitudes Learning and Perception Individual and Group Behaviour Elton Mayo theory Behavioural characterstics. Organizational Change and Development Change Process OD interventions Organizational Conflicts Organizational Culture Oranizational Effectiveness. UNIT-6: Case Studies Suggested Readings: 1. Mirza, S. Saiyadain, Organizational Behaviour, Tata McGraw Hill Publishing Company Ltd., New Delhi, Fied Luthans, Organizational Behaviour, McGraw Hill Education (Asia), Steven L McShane and Mary Ann Vouglinow, Organizational Behaviour Tata McGraw Hill Publishing Company Ltd., New Delhi, Angelo Kinichi and Robert Kreitner Organizational Behaviour Concepts Skills and Practices, Tata McGraw Hill Company Ltd., New Delhi, Harold Koontz Y & Henz Weihrich: Management; 6. James A.F., Stoner & R. Edward Freedman: Management; 7. L.A. Allen: Management and Organization; 8. Newman & Summer: The Process of Management; 9. Robbins SP, Organizational Behaviour; 10. Fiedler FE, A Theory of Leadership Effectiveness.
4 2. ACCOUNTING FOR DECISION MAKING Objective: The Objective of the course is to impart skills of principles and techniques of Accounting for Management. Accounting Framework: Accounting Concepts and GAAP Accounting cycle Journal Ledger Trail Balance Managerial Applications of Accounting Information. Understanding Financial Statements: Construction and analysis of Profit and Loss Account Construction and Analysis of Balance Sheet Common size and Comparative Balance Sheet. Cost Management Construction of Cost Sheet Direct Costing and Indirect Costing Absorption and Marginal Costing Cost-Volume-Profit Analysis Relevant Range Breakeven analysis. Cost Analysis for Decision Making: Standard costing and variance analysis Differential Cost Analysis Shut Down cost Analysis. Budgeting and Budgetary Control Types of Budgets Preparation of Budgets Production Budget Sales Budget Cash Budget Flexible Budget Performance Budgeting Zero Based Budgeting. UNIT-6: Case Studies. Suggested Readings: 1. Horngren, Charles T., Introduction to Management Accounting, PHI, NJ; 2. Maheswari SNN, Management Accounting and Financial Control, Mahavir Book Depot, Delhi. 3. Rober S. Kaplan and Anthony A. Atkinson : Advanced Management Accounting (PHI), New Delhi; 4. Bhatatosh Banarjee; Financial Policy and Management Accounting The World Press, Calcutta 5. Khan and Jain, Management Accounting. 6. Ramachandran & Kakani, Financial Accounting for Management, Tata McGraw Hill. 7. Ravi M. Kishore, Advanced Management Accounting, Taxmann s Publications. 8. Sumith Jain, Management Accounting, Taxmann s Publications. 9. Colin Drudry, Management and Cost Accounting, Taxmann Publications. 10. Bhattacharya, Financial Accounting for Business Managers, PHI.
5 3. MANAGEMENT OF OUT-PATIENT DEPARTMENT Objective : The objective of the course is to equip the learner with the different organizational steps involved in management of the Out-Patient Department Evolution of Out Patient Department Planning of Out Patient Department Objectives Functions of Out Patient Department Organization Structures Day Care Centres Community Health Care Centres Physical Medicine & Rehabilitation Centre Performance Evalution of Out Patient Departments Conclusion Unit Review Questions Reference Books. Emergency Services Managerial Issues in Emergency Department Staffing of Emergency Department Checklist Management. Patient Care in Out Patient Department Emergency Operation Theatre Management Planning & Organization of Minor Operation Theatre. Departments of Out-patient Departments Planning of Departments. Diagnostic Services of Out Patient Department Secretarial Services in Management of Out Patient Departments Referrals & Cross Referrals Treatment. Reference Books: 1. S.L. Goel, Healthcare Management and Administration, Deep & Deep Publications Pvt. Ltd. New Delhi. 2. Srinivasan, A.V. (ed.), Managing a Modern Hospital, Chapter 12, Response Books, New Delhi, 2000.
6 4. PATIENT CARE AND BEHAVIOUR Objective: The Objective is to make the learner to understand the psycho-social aspects of the patient and resulting behaviour in a stressful condition. Introduction: Patient Rights Patient Behaviour Models of Patient Behaviour Patient Motivation Patient Perception Attitudes Attitude Change Personality, Patient Involvement and Decision Making, Reference Group Influence Opinion Leadership Family Decision Making. Policies and Procedures of the Hospitals for patients and personnel: Service Buying Behaviour Psychographics Lifestyles Information Search Process Evaluating Criteria Audit of Patient Behaviour. Patient Care: Introduction, Importance of improving the quality care of patients, role of natural and human resources in patient care management, patient counseling: for surgical procedures, for treatment, grief counseling; protocols, medicare standards. Hospital Administration: Role of Medical Superintendent, Hospital Administrator, Resident Medical Officer, Night Duty Executive; Public and guest relation; importance in patient care, information regarding patients, code of press relations, medical information, patient information booklets, attendants management. Legal Responsibilities: Essential documents, state licensure, civil rights, authority of examination, treatments, autopsy, responsibilities of medical staff, tort liability, insurance, use of investigational drugs. General policies and procedures of the hospitals for patients and personnel. Need, legal implications, Pollution Control Board Act, Safe Collection, segregation, disposal, dumping, incineration and training. Reference Books: 1. Liewellyne Davis and H.M. Macacaulay, Hospital Administraton and Planning, JP Brothers, New Delhi, S.G. Kabra, Medical Audit 3. Arun Kumar (ed) Encyclopedia of Hospital Administration and Development, Anmol Publications, New Delhi, Srinivasan, A.V. (ed), Managing a Modern Hospitals, Response Books, New Delhi, Environment Management Systems, ISO Documents. 6. Syed Amin Tabish, Hospital and Health Services Administration Principles and Practice, Oxford Publishers, New Delhi, Liewellyne Davis and H.M. MacCaulay, Hospital Administration and Planning, JP Brothers, New Delhi, 2001.
7 5. HEALTH SYSTEM MANAGEMENT Objective : The objective of the course is to familiarize the learner with the basic and advanced concepts of Health System Management Introduction Health Care Management Evolution of Health Care Systems in India & Abroad Evolution of Present Health Care Services in India. Health Care Management: Success in Team Work In-service Training & Education. Law Related to Medical & Health Care Consumer Protection Act, 1986, Right To Information Act, 2002 Development of Attitude & Motivation among Hospital Service Providers Awareness of Health Insurance Role of Hospital Administrator. Legal Medicine vis-à-vis Law Ethics Reference Books: 1. S.L. Goel, Healthcare Management and Administration, Deep & Deep Publications Pvt. Ltd. New Delhi. 2. Srinivasan, A.V. (ed.), Managing a Modern Hospital, Chapter 12, Response Books, New Delhi, 2000.
8 6. MANAGEMENT OF INFORMATION SYSTEMS IN HOSPITALS Objective: To make the learner to understand MIS as a managerial decision making tool and to know the sources and compiling of MIS. Introduction to Management Information Systems: Decision Making Process Techniques Major Trends in Technology in Decision Making Computerized data processing Decision Support Systems Expert System Executive Information System Health Management Information System. Health Records: The World of Informatics The Future of healthcare technology - Functions of the health record Changing functions of the patients record privacy and confidentiality and Law Advantages of the paper record Disadvantages of the paper record Optically scanned records The Electronic health record Automating the paper record Advantages of the HER Disadvantages of the HER Bedside or point-or-care systems Human factors and the HER Roadblocks and challenges to HER implementation. Telemedicine: Telehealth Historical perspectives Types of Technology Clinical initiatives Administrative initiatives Advantages and Barriers of telehealth Future trends Summary The Future of informatics; Globalization of Information. Technology Electronic communication Knowledge management Genomics Advances in public health Speech recognition Wireless computing Security Telehealth Informatics Education Barriers to Information Technology implementation. Software Applications in Health Care: Awareness on the application of computer software packages in various functions of hospital Internet and Intranet and their application in healthcare. Practicals of Software Applications: One way ANOVA using Statistical Software Suggest Practicals: Mail Merge using MS Word Profit Analysis using Excel Vendor Analysis using Excel Lead Time Analysis using Electricity billing using Excel Grade Analysis using Excel Excel Budget Consumption using Excel Correlation using Statistical Software Regression using Statistical Software Chi-square using Statistical Software One Sample T Test using Statistical Software Two Sample T Test using Statistical Software Test of Significant difference Independent Samples Test of significant difference Related Samples Reference Books: 1. Green. E. Paul. Danald S. Tull, Gerald Albaum, Research for Marketing Decisions, Prentice Hall, New Delhi, Ghosal, A., Elements of Operations Research, Hindustan Publishing Corporation, New Delhi, 1969.
9 MBA HOSPITAL ADMINISTRATION 2 ND YEAR SUBJECTS 1. HUMAN FACTOR IN HEALTH ORGANISATIONS 2. FINANCIAL MANAGEMENT IN HOSPITALS 3. OPERATIONS MANAGEMENT IN HOSPITALS 4. MEDICAL AUDIT AND QUALITY MANAGEMENT 5. HOSPITAL SERVICES MARKETING 6. HEALTH CARE ECONOMICS
10 MASTER OF HOSPITAL ADMINISTRATION 3 Year PG Course Distance Mode School of Distance Education Andhra University With Effect From the Academic Year Year-wise Distribution of Curriculum Second Year Papers 1. HUMAN FACTOR IN HEALTH ORGANISATIONS Objective : The Objective of the Course is to acquaint the learner with various Concepts, Principles of HRM in Hospitals UNIT- 1 : Definition of Hospital HRM, Importance of HRM in Hospitals Nature of HR in Hospitals Objective of HR in Hospital, Functions of HRM, Principles of HRM Functions and role of HR Manager UNIT 2 : HR Planning and Development Significance Importance of HR Planning Factors influencing HR Planning Process Job Analysis Recruitment Selection. UNIT 3 : Training and Development Methods of Training Executive Development Performance Appraisal Techniques, Traditional Vs. Modern Methods Limitations of Appraisal. UNIT 4 : Compensation and Benefits Wage Concepts Principles of Wage Administration Wage Fixation Employee incentives and Benefits ESOPs Role of Monetary and Non-monetary Benefits. UNIT 5 : Industrial Relations Factors affecting Industrial Relations Role of State in IR Trade Unions Blue Collar Vs. White Collar Unions Association of Doctors, Nursing Staff, Paramedical Industrial Disputes, Causes, Consequences, Preventive and Settlement Machinery (Case Studies Compulsory) References: 1. Goyal, R.C Hospital Administration and Human Resource Management, Prentice Hall of India Private Limited, New Delhi, K. Aswathappa, Human Resource and Personnel Management Text and Cases, Tata McGraw Hill Publishing Company Limited, New Delhi, 3 rd Ed., Ian Beardwell and Len Holden, Human Resource Management, MacMillan, New Delhi. 4. Venkata Ratnam, C.S. and Srivastava B.K., Personnel/Human Resource Management, Tata McGraw Hill, New Delhi. 5. Satya Raju, R., Human Resource Response to New Corporate Initiatives, National Institute of Personnel Management, Calcutta.
11 2. FINANCIAL MANAGEMENT IN HOSPITALS Objective : The objective of the course is to introduce the concepts, tools and techniques of financial management to the learners. UNIT 1 Introduction to Financial Management : Meaning, Nature and Scope of Finance Function Objectives of Financial Management Profit Maximisation Vs Wealth Maximisation Role of a Finance Manager Methods and sources of Short-term and Long-term Finance. UNIT 2 Financial Statement Analysis : Understanding Basic Financial Statements - Ratio Analysis Funds Flow Analysis Cash Flow Analysis BEP. UNIT 3 Investment Decisions Cost of Capital Computation of WACC Capital Budgeting Process Techniques of Capital Budgeting Traditional and DCF Techniques of Investment Appraisal C/B under Risk and Uncertainty. UNIT 4 Financing Decision Financial leverage Operating leverage EBIT EPS Analysis Capital Structure Planning Theories of Capital Structure Dividend policy Models of Dividend Policy Practice Bonus shares Rights Issue. UNIT 5 Working Capital Management Concepts and Approaches of Working Capital - Determinants of Working Capital Management of Current Assets Cash Receivables Inventory Case Studies SUGGESTED READINGS : 1. Vyuptakesh Sharan, Fundamentals of Financial Management, Pearson Education (Singapore) Pte. Ltd., M.Y.Khan and P.K. Jain, Financial Management Text, Problems and Cases, Tata McGraw Hill Publishing company Limited, New Delhi, I.M. Pandey, Financial Management, Vikas Publishing House Pvt. Ltd., 9 th ed., Prasanna Chandra, Financial Management Theory and Practice, Tata McGraw Hill Publishing Company Limited, New Delhi, 6 th ed., James C. Van Horne, Financial Management and Policy Prasanna Chandra, Financial Management : Theory and Practices Solomon, Ezra, The Theory of Financial Management I.M. Pandey, Financial Management M.Y. Khan & Jain, Cases in Financial Management Gittmen, Managerial Finance 2009
12 3. OPERATIONS MANAGEMENT IN HOSPITALS Objective : The objective of the course is to equip the learners with decision making skills in planning, scheduling and control of production and operation functions in hospitals. UNIT -I Front office Admission Billing Medical Records Ambulatory Care Death in Hospital Brought-in Dead. Maintenance and Repairs Bio Medical Equipment. UNIT -2 Clinical Services Clinical Departments Out patient Department (OPD) Introduction Location Types of patients of OPD Facilities Flow Pattern of patients Training and Coordination; Radiology Location Layout X-ray Rooms Types of X-ray machines Staff USG CT MRI ECG, PET Scan UNIT -3 Supporting Services House Keeping Linen and Laundry Food Services Central Sterile Supply Department (CSSD), Maintenance UNIT -4 Facility Location and Layout importance of location, factors, general steps in location and selection decision process, types of layouts techniques of work measurement, time and motion study. Productivity measures, value addition, capacity utilization. UNIT -5 Purchasing strategy process organizing the purchasing function financial aspects of purchasing tactical and operational applications in purchasing management Inventory Management; Valuation and accounting for inventory physical location and control of inventory planning and replenishment concepts protecting inventory; value management, value engineering, value analysis. Reference Books: 1. Maduri Sarma, Essentials for Hospital Support Services and Physical Infrastruture, Jaypee Brothers Publications Prabhu KM, Sood SK, Hospital Laboratory Services Organization and Management, Journal of Academy of Hospital Administration Srinivasan, A.V. (ed.), Managing a Modern Hospital, Chapter 12, Response Books, New Delhi, Schoedev, Roger G., Operations Management Decision Making in Operations Function, McGraw Hill, New Delhi, 2007
13 4. MEDICAL AUDIT AND QUALITY MANAGEMENT Objective : The objective of the course is to provide an indepth knowledge about the medical audit leading to TQM Introduction Definition Origins & Development in Medical Audit Medical Audit Policy Concept of Medical Audit Medical Record, Medical Audit Relationship Medical Audit related to Diagnosis, Investigations and therapy. Use of Computers in Audit Process Medical Audit Global Perspective Types of Medical Audit Appraisal of Medical Audit Methods of Medical Audit. Introduction Concept Definition Origin & Growth of Quality Management Importance and Significance of TQM for Hospitals Prerequisites of Quality Management in Hospitals Role of Medical Record in Quality Management Quality Circles Quality Assurance. Quality Management in Hospital : Front Office OPD Casualty Labs OT CSSD IP Dietary, HK, ICU Nursing Laundry Canteen TQM team work Employee involvement Key result areas leadership TQM Tools Quality function deployment Concurrent engineering FEMA Demings P.C.D.A. Cycle JIT (Just in Time) Kaizan O defect progrmme Statistical Tools in TQM flow diagram Pareto Analysis Cause and effect diagram Control Charts Bench Marking Business Process Reengineering TQM practices in Indian Hospitals. Accreditation Introduction Concept of Hospital Accreditation Accreditation Scenario in India and abroad Organisations, authorities for accreditations in India Accreditation process Role of the government in developing an accreditation system. Suggested Books: 1. Hospital Administration by D.C. Joshi and Mamta Joshi, Published by Jaypee Brothers, Medical Publishers, New Delhi, Medical Audit by Anjan Prakash Published by Jaypee Brothers, Medical publishers (P) Ltd., New Delhi, Principles of Hospital Administration and Planning, by B.M.Sakharkar published by : Jaypee Brothers, Medical Publishers (P) Ltd., New Delhi, 2010
14 5. HOSPITAL SERVICES MARKETING Objective : The objective of this course is to enhance the marketing skills of the student with special reference to Hospital Services marketing. UNIT 1 Core concepts of Marketing Marketing Environment Analysis Competition Analysis The scope of Hospital Services Marketing. UNIT 2 Service Characteristics and their strategic implications, Service Consumer Behaviour Service Marketing strategy Market segmentation targeting and positioning Service Marketing Mix Service Triangle. UNIT 3 Designing health care service products New Service Development process PLC Physical evidence Pricing Strategies, Channel management in Hospitals, Franchisee management. UNIT 4 Internal marketing Importance and Objectives Roles of a service employee Internal marketing strategies ; External marketing Promotional mix Promotional campaign design ; Interactive marketing. UNIT 5 Service distribution ; Service Demand and Capacity Management ; Service Quality Management GAP model, SERVQUAL model Service recovery strategies. Reference Books : Ramamohana Rao, K., Services Marketing, Pearson Education (Asia), Kotler Philip, Marketing Management (Millennium Edition), PH1, New Delhi, Zeithaml bitner, Yalarie A., Service Marketing Cases in Marketing Management, MC Graw Hill, New York, 2007 Srinivasan, R., Services Marketing (The Indian Context), Prentice Hall India, New Delhi, 2006 Bhattacharya. C., Services Marketing, Excel Books, New Delhi, Ravi Shankar, Services Marketing (Indian Perspective), Excel Books New Delhi, Christopher Lovelock & Jochen Wirtz, Services Marketing (People, Technology and Strategy), Pearson Education, New Delhi, Saxena, Rajan, Marketing Management, Tata McGraw Hill, New Delhi, 2008 Still, Richard R, Edward W. Cundiff and Norman A.P. Govani, Sales Management PH1, New Delhi, Milica Z. Bookman, Karla R. Bookman ; Medical Tourism in Developing Countries, Palgrave Macmilan, 2007.
15 6. HEALTH CARE ECONOMICS Objective : The course is intended to provide an indepth knowledge about the sources of funds and its effective utilization to achieve a better quality of health care services within a reasonable cost. UNIT 1 Managerial Economics Introduction Scope relevance hospital resources issues Demand Analysis Demand forecasting purpose methods criteria for a good forecasting method consumer durable goods capital goods determinants of market demand law of demand demand curve. UNIT 2 Concept of resource allocation cost analysis concepts classification short run long run cost functions Economics of size economies and dis-economies of scale input output analysis UNIT 3 Market Structure pricing policy pricing under perfect competition under pure monopoly Economic Fluctuations and business business cycle business policy inflation - monetary and fiscal policies. Unit 4 Public Government s role in different socio-economic systems, Budgets Allocation of Medical field central state governments structure five year plans. Unit 5 Medical Tourism : Role of Medical Tourism, Methods to attract Foreign Medical Tourists, Facilities available for foreign patients, Role of travel Agencies, Govt. Policy on Medical Tourism. Reference Books : 1. Even J. Douglas : Managerial Economics Theory, Practice and problems, Prentice Hall of India, Dufty N.F. Managerial Economics Wesley Publishing House, New York, Stills E. Addison : Managerial Economics, Homewood, Illionois, Dersey Press Inc, Spencer M.H. : Managerial Economics, Homewood, Illinois, Richard C. Irwin Inc, Verma J.C. : Managerial Economics Concepts and Analysis for Business Decisions in Indian Environment, Lawrence Publishing House, New Delhi, Varshey R.L. & Maheswari K.L : Managerial Economics, Sultan Chand & Sons Publishers, Thomas P.C. : Managerial Economics Salratore Dominick : Managerial Economics in Global Economy, Thomson, Dean Joel : Managerial Economics, Prentice Hall India, Eastern Economy Edition, Dwivedi D.N : Managerial Economics, Vikas, 2009.
16 MBA HOSPITAL ADMINISTRATION 3 RD YEAR SUBJECTS 1. HOSPITAL WASTE MANAGEMENT 2. RISK AND DISASTER MANAGEMENT 3. LEGAL AND ETHICAL ISSUES FOR HOSPITAL 4. OPERATIONS RESEARCH 5. HEALTH INSURANCE 6. CLINICAL, DIAGNOSTIC & THERAPEUTIC SERVICES
17 MASTER OF HOSPITAL ADMINISTRATION 3 Year PG Course Distance Mode School of Distance Education Andhra University With Effect From the Academic Year Year-wise Distribution of Curriculum Third Year Papers 1. HOSPITAL WASTE MANAGEMENT Objective : The Objective of the Course is to familiarize the learner with the importance, techniques and the procedures involved in the management of Hospital Waste. Hospital Hazards: Meaning Types Physical Biological Mechanical Psychological Its Impact on Employees Preventive measures. Hospital Hazards Management: Meaning Need Principles Purpose. Control of Hospital Acquired Infection: Types of Infection Common Nosocomial Infection and their Causative Agents Prevention of Hospital Acquired Infection Role of Central Sterile Supply Department Infection Control Committee Monitoring and Control or Cross-Infection Staff Health. Biomedical Waste Management: Meaning Categories of Biomedical wastes Disposal of biomedical waste products Incineration and its importance Standards for Waste Autoclaving, Micro Waving and Deep Burial Segregation Packaging Transportation Storage. Human Waste Disposal and Sewage Disposal: Diseases carried from excreta Sanitation barrier Methods of Excreta disposal Sewage wastes: Meaning Composition Aims of Sewage disposal Decomposition of Organic Matter Modern Sewage Treatment Drawbacks of improper disposal of wastes Solid and liquid. Reference Books: 1. Sharma Holistic approach to Hospital Waste Management published by Dept. of Hospital Administration AIIMS, New Delhi, 2006.
18 2. RISK AND DISASTER MANAGEMENT Objective: To familiarize the students to identify the areas of safety and risk and managing of the same, familiarize the hospital administrators in the area of disaster management. Security Organization and Management: Security Sensitive Areas Functions of Hospital Security Department Security Organization and Physical Security Measures - Need for Security Technology Contract Security Agency Effective Security Management in Hospitals Security Committee Periodic Security Audit Hospital Acquired Infection (HAI): Objectives Control and Prevention House keeping Central Sterile Supply Department (CSSD) Nursing Care Waste Disposal Antibiotic Policy Hospital Infection Control committee Composition Role and Functions Surveillance High Risk Procedures Training and Education Universal Precautions for Health Care Workers. Fire Hazards: Elements of Fire Fire Hazard Triangle Causes of Hospital Fires Fire Protection Structure Planning and Design Considerations Buildings: Electric Installations Water Supply Fire Points and Escape Routes Fuel Store Manual Call Points Means of Escape and Evacuation Risk Evaluation. Radiation Biological Effects of Radiation Radiation Protection and Safety Principles in the Layout of a Diagnostic X-ray Room Contrast Media Magnetic Resonance Imaging Planning Constraints Preventive Measures Against Magnetic Field Hazards Nuclear Medicine Department Radiation Protection Aspects Radioactive Waste Collection and Disposal Procedure for Obtaining Clearance. Disaster Management Basic Concepts Disaster Classification Disaster Process Special Characteristics Principles of Disaster Planning Disaster and Health Problems Organization for Medical Relief Principles of Mass Casualty Management Objectives of and Need for Hospital Disaster Plan Disaster Committee Organization Role and Responsibilities Organizing Disaster Facilities Disaster Response Alert and Recall Deployment Disaster Administration Disaster Manual Disaster Drill. TRIAGE References: 1. Shailendra K. Singh, Safety & Risk Management, Mittal Publishers J.H. Diwan, Safety, Security & Risk Management, APH Stephen Ayers & Garmvik, Text Book of Critical Care, Holbook and Shoemaker, Community Medicine Recent Advances by AH Suryakantha Published by Jaypee Brothers Medical Publishers (P) Ltd., New Delhi Hospital Administration by D.C. Joshi & Mamta Joshi Published by Jaypee New Delhi 2009.
19 3. LEGAL AND ETHICAL ISSUES FOR HOSPITALS Objective: The Hospital being a part of the larger socio political set up the student will be exposed to the legal and ethical issues pertaining to the Hospitals. Establishment, Registration and Regulation of Health Care Organization: Registration and Regulation of Healthcare organization under Andhra Pradesh Private Medical Care Establishment Act 2002; Formation of Health care Organization under Partnerships and Corporate basis (private and public) and compliance with Medical Council of India Act. Hospitals and Labour Enactments: Hospital as an Industry Unrest in Hospitals Dispute Settlement Mechanism, Arbitration, Conciliations and Adjudication of Disputes; Role of Trade Unions, Unfair Labour Practices and Victimization Disciplinary Actions Requisitions of a valid disciplinary enquiry Service Conditions Retrial benefits Social Security and Insurance. Hospital Services and Law: Contractual obligations in Hospital Services Requisites of a valid contract Hospital as a bailee Physicians Patient relations duties towards patients by medical and Para-medical staff medical ethics and code of conduct to be observed in rendering hospital services, MCI Guidelines, OATHS. Medico Legal Issues: Police Investigation Giving evidence Court deliberations organ transplantation Euthanasia (mercy killing) Diagnosis, prescriptions and administration of drugs Post treatment serves Anesthesia, Surgery and sale of drugs. Liability of Hospitals: contractual liability Award of damages and principles relating thereto, criminal liability and defenses available to hospitals and medical staff. Tortuous liability and vicarious liability. Legal remedies available to patients. Remedies under contract law, tort, criminal law and consumer protection act. CP Act, RTI. References: 1. S.L. Goel, Healthcare Management and Administration, Deep & Deep Publications Pvt. Ltd. New Delhi, Srinivasan, A.V. (ed.), Managing a Modern Hospital, Chapter 12, Response Books, New Delhi, Encyclopedia of Bio-medical Ethics Two Volumes.
20 4. OPERATIONS RESEARCH Objective : The course is designed to make the students familiar with principles and techniques of O.R. and their applications in decision making. They are also expected to use software packages. UNIT 1 : Importance and scope of Operations Research - Linear Programming graphic method simplex method Big-M Method Post optimality analysis - Dual L.P. and its applications. UNIT 2 : Transportation problem Assignment problem Non Linear Programming model formulation Graphical method of solving simple problem Goal Programming. UNIT 3 : Dynamic programming applications of D.P. (Capital Budgeting, production planning, solving linear programming problem) Integer programming Branch and Bound method Cutting Plane method. UNIT 4 : Game theory Two person zero sum games Pure strategies Mixed strategies dominance principle Graphic and algebraic method Linear Programming approach - Queuing theory M/M/I and M/M/C Models UNIT 5 : Project Management PERT and CPM crash time crash cost trade off resource leveling and resource allocation Simulation Techniques - Simulation of inventory and waiting line Case Studies SUGGESTED READINGS : 1. R. Pannerselvan, Operations Research, Prentice Hall India Ltd., N.D. 2. Sarma S.D, Operations Research. 3. K. Rangarajan, Project Management, New Age International Pvt. Ltd. 4. S. Kalavathy, Operations Research, Vikas Publishers 5. Mustafi, Operations Research, New Age International. 6. K. Nagarajan, Project Management, New Age International. 7. P. Gopalakrishnan and V.E. Rama Moorthy, Project Management, Macmillan India Limited. 8. J.K. Sharma, Operations Research Problems and Solutions, Macmillan India Ltd. 9. G.V. Shenoy, U.K. Srivastava, S.C.Sharma, Operations Research for Management, New Age International. 10. N.D.Vohar, Quantitative Techniques in Management.
MASTER OF HOSPITAL & HEALTH CARE ADMINISTRATION (M.H.A) PAPER I : MANAGEMENT CONCEPTS SEMESTER - I A. Concept of Management B. Theories of Management C. Function of Management D. Principles of Management
DIPLOMA IN HOSPITAL AND HEALTHCARE MANAGEMENT INTRODUCTION Healthcare sector is the largest in the world and is pegged at $2.8 trillion in sales. The Indian healthcare is worth $17 billion and is growing
PG DIPLOMA IN HOSPITAL AND HEALTH CARE ADMINISTRATION (PGDH&HCA) PAPER I : MANAGEMENT PRINCIPLES Unit I : Concept of Management A. Definition of Management B. Principles of Management C. Functions of Management
HUMAN RESOURCE MANAGEMENT 1. a) HRM Strategies b) Difference between Recruitment and Selection 2. a) Techniques of Performance Appraisal b) Methods of Executive Development 3. a) Methods of wage determination
Master of Hospital Administration (MHA) Syllabus Paper I Principles and Practice of Hospital Management and Administration Principles and practice of Management; Functions of Management; Management Techniques
MBA with specialisation in Human Resource Management - LM503 1. Objectives The objectives of this MBA Programme are as follows: (i) (ii) (iii) (iv) to impart professional education and training in Modern
M.A. PUBLIC ADMINISTRATION FIRST YEAR PAPERS Subject Max. Marks Exam Hrs 1 Organizational Behavior 100 3 2 Administrative Theories 100 3 3 Principles of Organization and Management 100 3 4 Administrative
Course Curriculum for Master Degree in Nursing / Services Administration The Master Degree in Administration is awarded by the Faculty of Graduate Studies at Jordan University of Science and Technology
Post Graduate Diploma in Human Resource and Management Rationale The role of Human Resource has changed greatly since medieval times when the major motivational factions were basic human necessities and
MBA (Master of Business Administration) Syllabus 2011 (Term 2) Course Code: D M G T 4 0 4 Course Title: RESEARCH METHODOLOGY 1. An Introduction to Research: Meaning, Process, Defining, Research Problem:
Syllabus for Entrance Test for Admission to Ph.D. Course (Main Subject Commerce) Paper-I Subject related paper (Objective) Note: 50 objective type questions to be attempted. Each question carries two marks.
LIST OF SUBJECTS MBA (EXECUTIVE) SEM.I 2015 1. Fundamental of Management 2. Organizational Behaviour 3. Accounting for Managers 4. Statistics for Management 5. Business Communication 6. Managerial Economics
Human Resource Management Paper 2.4 OBJECTIVES: To understand various facets of HRM and to create an understanding of the various policies and practices of HRM. To comprehend the emerging trends in HRM.
PGDHSM The first two subjects of both First and Second semesters (MB 0034, MB 0035, MB 0036 and MB 0037 are common to the first two subjects of Third and Fourth semesters of all MBA (revised fall 2007)
CP-3321 11 M.B.A. DEGREE EXAMINATION, NOVEMBER 2010 Health Service Management HEALTH CARE Time : 3 Hours Maximum : 60 Marks Section - A (5 2 = 10) Answer all questions. 1. List any five non communicable
MBA with specialisation in Marketing - LM501 1. Objectives The objectives of the MBA Programme are as follows: (i) (ii) (iii) (iv) to impart professional education and training in Modern Management Techniques
BANGLADESH INSTITUTE OF MANAGEMENT POST-GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT SYLLABUS FOR PART-I Evaluation Criteria : Class Attendance : 10% Class Test : 20% Final Examination : 70% Name of Subjects
An Institution of National Importance Established by The BANARAS HINDU UNIVERSITY ACT XVI of 1915 Course Structure of Certificate Program in Health Care Management Under Career Oriented Courses of UNIVERSITY
MBA 2 nd - Sem PRODUCTION & OPERATION MANAGEMENT : Operations and Productivity Operations Functions and Evolution of POM; Framework for Managing Operations; Operations Strategy; Trends in Operations Management.
BHARATHIAR UNIVERSITY - COIMBATORE Paper I: Teaching Techniques / Pedagogical Techniques in Higher Education Objectives: At the end if the course, the scholars will be able to 1. Understand the meaning,
Global Journal of Management and Business Studies. ISSN 2248-9878 Volume 3, Number 5 (2013), pp. 555-560 Research India Publications http://www.ripublication.com/gjmbs.htm Human Resource Management Practices
BBM. I YEAR BBM 102: PRINCIPLES OF MANAGEMENT UNIT 1 Management: concepts, Importance, Functions- classical, Neo-classical and Modern-Approaches- Role of Manager, Levels of Management. Planning: Nature,
Far-western University Faculty of Management Course: Fundamentals of Financial Management Full marks: 100 Course No. Mgt FIN 2001 Pass marks: 45 Nature of the course: Theory Total periods: 120 Year: Second
APPENDIX I POST GRADUATE DIPLOMA IN HUMAN RESOURCES DEVELOPMENT LAW ( PGDHRDL ) Sr. No. Name of the Paper No. of Credits Max. Marks Min. Marks 1 Human Resources Development. 4 Theory 80 2. Organisational
MBA PART-TIME SYLLABUS Semester II Course Code Paper C/E Credits Marks SMP 2201 Organization Effectiveness and Change C 3 100 SMP 2202 Information Technology for Managers C 3 100 SMP 2203 Financial Management
GOVERNMENT OF PUDUCHERRY TAGORE ARTS COLLEGE PUDUCHERRY 8 CERTIFICATE IN EVENT MANAGEMENT (CEM) COURSE CURRICULUM AND REGULATIONS CAREER ORIENTED COURSE SPONSORED BY UGC 2010-2011 CONTENT TEACHING HOURS
Detailed Syllabus \\Iconsserver\projects\MaxValue-Phase2\Purchased_images PGPX IN HUMAN RESOURCE MANAGEMENT Smart, Fun & Easy Way to Become A Complete Professional! Index Click on the subject for detailed
MASTERS IN HOSPITAL ADMINISTRATION SCIENCE (MHAS) (Two years duration) Re-structured Course Syllabus, Contents & Learning Objectives Semester Pattern Conducted by ALL INDIA INSTITUTE OF LOCAL SELF GOVERNMENT
MBA (Hospital Administration) 2 YEARS III Semester Wage and Salary Administration Course Objectives The objectives of this course are to familiarize the students with the dynamics of wage and salary administration
Fifth Semester B.B.AH-501 MARKETING MANAGEMENT s : The objective of this course is to explain the students fundamentals principles and practices of marketing as well as create awareness about other inter
ASA University Review, Vol. 4 No. 1, January June, 2010 Management Accounting Practices: A Comparative Analysis of Manufacturing and Service Industries Farjana Yeshmin * Rehana Fowzia * Abstract The study
Quantity Survey - Higher National Diploma (HND) Law and Management Courses Construction Management I... 2 Course: Construction Management II... 4 Contract Law and Arbitration... 6 Conditions of Contract...
EVENT MANAGEMENT COURSES SYLLABUS > DEM > PGDEM > B.EM. > M.EM. Aims To give formal instructions and training to students to be future managers of the Event Industry. So that, they technical proficiency
COLLEGE OF ENGINEERING Department of Industrial Engineering and Engineering Management Master of Science in Engineering Management Program Introduction Admission Requirements Program Options Program Goals
BBM III YEAR 301- International Business Management Anatomy of international business environment: meaning of IB, international business environment and its economic, political, legal, social and cultural-
MBA Financial Management - LM500 1. Objectives The objectives of the MBA Financial Management Programme are: (i) (ii) (iii) to provide advanced educational opportunities for improving the practice of management
SEMESTER III B) HUMAN RESOURCE MANAGEMENT HUMAN RESOURCE PLANNING Unit-1 LEARNING ORGANIZATION AND LEADERSHIP Unit-2 BASICS OF HUMAN RESOURCE PLANNING Macro Level Scenario of Human Resource Planning Concepts
MBA Part I (Semester-I) 1 101 Management Practices & Organizational Behavior The overall objective of this course is to familiarize the students with management concepts and behavioral processes in the
JIWAJI UNIVERSITY, GWALIOR MASTER OF PHILOSOPHY IN BUSINESS MANAGEMENT/ACCOUNTING & FINANCE SYLLABUS AND EXAMINATION SCHEME W.E.F. 2014-2015 SCHOOL OF COMMERCE AND BUSINESS STUDIES JIWAJI UNIVERSITY, GWALIOR
M.Phil. (Human Resource) M. Phil. (Management): Course Details PAPER I ADVANCED RESEARCH METHODOLOGY MM 100 PAPER II STRATEGIC MANAGEMENT MM 100 PAPER III HUMAN RESOURCE MANAGEMENT MM 100 PAPER IV ENVIRONMENTAL
LIST OF SUBJECTS MBA (EXECUTIVE) SEM.I 2011-13 1. Fundamental of Management 2. Organizational Behaviour 3. Accounting for Managers 4. Statistics for Management 5. Business Communication 6. Managerial Economics
GURU NANAK DEV ENGINEERING COLLEGE, LUDHIANA Deptt. Of Business Administration No. MBA Date :- To Controller of Examination, MST-II Date Sheet Date Time MBA-I MBA-II 17/03/16 18/03/16 21/03/16 22/03/16
MASTER OF BUSINESS ADMINISTRATION (MBA) 800 Series BBA 820: Managerial Functions Natural and scope of management of organizations operations. Systems approach to organizations. The management process planning,
MODULE I Overview of Financial Services 107 FINANCIAL SERVICES (3 CREDITS) (5 ) Evolution Of Financial Services -Indian Financial System -Formal Financial System and Informal Financial System-Financial
P. G. Diploma in International Business (P.G.D.I.B.) 1 Objective: The objective of the P. G. / Diploma in International Business is to meet requirements of trained manpower in the vast field of foreign
INTRODUCTION In its capacity as an Examination and Professional Body, the Society of Business Practitioners provides a range of internationally recognised academic and vocational qualifications at Diploma,
MADRAS CHRISTIAN COLLEGE SELF FINANCED STREAM Department of Commerce M.Phil in Commerce Department of Commerce (SFS) MADRAS CHRISTIAN COLLEGE (Autonomous) M.Phil (Commerce) Sem Subjects Title of the Paper
MASTER OF BUSINESS ADMINISTRATION (Full Time) (With Effect From July 2002) Optional Courses 6. Public Systems Management Group OPS 401 OPS 402 OPS 403 OPS 404 Environmental Health Management & Safety Planning
ASSIGNMENT (PART I) Course: Human Resource Management Code: CP-201 Q1. Define Human Resource Management (HRM)? How it is useful for organisations? Explain. Q2. Recruitment and Selection are two different
Bachelor's Degree in Business Administration and Master's Degree course description Bachelor's Degree in Business Administration Department s Compulsory Requirements Course Description (402102) Principles
JOLIET JUNIOR COLLEGE DEPARTMENT OF COMPUTER INFORMATION AND OFFICE SYSTEMS COURSE SYLLABUS Course Prefix and Number HIM 222 Course Title Curriculum Computers in Healthcare Computer Information & Office
Healthcare Management and Administration Career With The Mission Healthcare Management & Administration deals with systematic planning, designing, delegating, coordinating, supervising and managing healthcare
Communication Skills (HU 101) COURSES OBJECTIVES 1. To increase the student s ability to improve and utilize the skills necessary to be a competent Interpersonal communicator. 2. To increases the student
(Batch 2011 12) Maximum Marks: 50 Attempt all questions Paper I 1. What are the principles, functions & techniques of management, that are applicable in Hospital Situations. (20 marks) Describe Materials
K. J. SOMAIYA COLLEGE OF ARTS AND COMMERCE, VIDYAVIHAR, MUMBAI- 400077 (Autonomous) Affiliated to University of Mumbai SYLLABUS AND SCHEME OF EXAMINATION Program: B.COM. (Third Year) Sem. V & Sem. VI Course:
MSc Industrial Engineering & Management - E541 1. Aims and Objectives This Programme has been specifically designed to equip graduates with problem-solving, technical and managerial skills and knowledge
Diploma in Business Management 11101 Managerial Economics COURSE CONTENTS: SEM :- 1 Subject matter of Managerial Economics, nature of economic theory assumption and scope, importance of the study for a
Management Courses for Engineers S.N Code Course Name 1 2 COEN-SA-03-01 COEN-SA-03-09 3 INEN-SA-05-02 COST CONTROL OF ENGINEERING PROJECTS SUCCESSFUL PROJECT MANAGER SKILLS MANAGERIAL AND LEADERSHIP DEVELOPMENT
16- Master s Degree in Public Health and Public Health Sciences (Majoring Health Management, Planning and Policy) Students should fulfill a total of 38 credit hours: 1- Basic requirements: 10 credit hours.
SCHEME & SYLLABUS FOR PHD ENTRANCE TEST IN MANAGEMENT There will be two papers Paper-I Objective type: 50 Marks This paper will consist of 50 objective type questions of 1 mark each related to basics of
EXECUTIVE MASTER OF BUSINESS ADMINISTRATION FINANCE EXCECUTIVE MBA FINANCE PAPER I PAPER II PAPER III PAPER IV PAPER V PAPER VI PAPER VII PAPER VIII PAPER IX PAPER X PAPER XI PAPER XII THE PRINCIPLES OF
UNIVERSITY OF MUMBAI AC 7/6/2013 Item no. 4.30 Syllabus for T.Y.B.Com Business Management Paper III-Management and Organisation Development Under the Credit and Grade Based Evaluation System (For the Academic
COMMERCE Unit I Business Environment Meaning and elements of Business Environment. Economic environment. Economic Policies, Economic Planning. Legal environment of business in India. Competition policy.
SYLLABUS A. Associate of Business Management (ABM) 1. Introduction to Business A course designed to introduce the student to the composition and functioning of the business world. The student is made aware
VIVEKANANDA GLOBAL UNIVERSITY III & IV Semesters Scheme & Syllabus For BACHELOR OF BUSINESS ADMINISTRATION (BBA) 2014-2017 The Bachelor of Business Administration (BBA) is a 6 semester program. The following
PAPER I : MANAGEMENT PROCESS AND BEHAVIOUR 1. a) Describe the functions of Managers. b) Distinguish between a Leader and a Manager. 2. a) What is MBO? How do you implement it in an organization? b) Briefly
(DHAM 01) M.B.A. DEGREE EXAMINATION, DECEMBER 2012. First Year Hospital Administration Paper I MANAGEMENT PROCESS AND ORGANISATION BEHAVIOUR Time : Three hours SECTION A (3 5 = 15 marks) Answer any THREE
1. Introduction to ehealth: E-Health is one of the fastest growing areas within the health sector. The scope of e- Health involves application of the knowledge, skills and tools, which enable information
REGIONAL GUIDELINES FOR ASSESSMENT AND RECOGNITION OF MEDICAL SCHOOLS INTRODUCTION: The guidelines were developed by Medical Regulatory Boards and Councils following a directive by the 3 rd EAC Sectoral
3.0 BACHELOR OF COMMERCE 100 Series BBA 100: Business Studies Introduction and definition of business, Interaction between business firms and society. Aim, Forms of business ownership: such as sole-proprietorship,
MSc Human Resource Studies - LM560 1. Objectives This is an action-based and resolutely modern programme aimed at providing participants with the key skills essential for professionalism in the management
POSITION DESCRIPTION POSITION: DEPARTMENT: SUPERVISOR: CLASSIFICATION: Nursing Home Administrator Nursing Home Tribal Administrator Regular; Full-Time PROGRAM DESCRIPTION The Comanche Nation Nursing Home
A COMPARATIVE STUDY OF FINANCIAL PERFORMANCE OF SAIL AND TATA STEEL LTD Dr. Vivek Singla Assistant Professor Management Department Dronacharya Institute of Management & Technology Kurukshetra, Haryana,
HIM 222 Computers in Healthcare Proposed Start: Fall 2014 Instructor's Name: Office Location: Office Hours: Office Phone: E-mail: Course Description: Information Technology for the Health Professions provides
16- Doctoral Degree in Public Health and Public Health Sciences (Majoring Health Management, Planning and Policy) Students should fulfill a total of 44 credit hours: 1- Compulsory courses: 14 credit hours.
Transilvania University of Braşov, Romania Faculty of Economic Sciences and Business Administration Study program: BUSINESS ADMINISTRATION ( type MBA) Study period: 2 years (master) Year 1 Microeconomics
DE 2567 M.B.A. (HM) DEGREE EXAMINATION, DECEMBER. 2011 First Semester PRINCIPLES OF HOSPITAL MANAGEMENT 1. Explain the importance of hospital management. 2. Describe the different types of decision making.
Health Policy and Management Course Descriptions HPM 500 (2) Introduction to the US Health Care System Fall, spring. Required for all MPH students. Introduces students to the US health care system, both
department of OPERATIONS MANAGEMENT Subject information (overview of syllabus) The syllabus content is subject to change to accommodate industry changes. Please note: A more detailed syllabus is available
CHITTAGONG INDEPENDENT UNIVERSITY (CIU) MBA Program COURSE CURRICULUM Requirements for the MBA Major in Human Resources Management Program a) In the School of Business graduate courses are grouped into
1. COURSE DESCRIPTION Degree: Administración y Dirección de Empresas (English teaching) Double Degree: Derecho y Administración y Dirección de Empresas (English teaching) Course: BUSINESS MANAGEMENT PROCESS
Revised Body of Knowledge And Required Professional Capabilities (RPCs) PROFESSIONAL PRACTICE Strategic contribution to organizational success RPC:1 Contributes to the development of the organization s
IV th SEMESTER COURSE B.B.AH -401 ORGANISATIONAL BEHAVIOUR s : To familiarize the students with the basic concepts, tasks & responsibilities of understanding, analyzing, behaviour of individuals & groups.
Transilvania University of Braşov, Romania Faculty of Economic Sciences and Business Administration Study program: BUSINESS ADMINISTRATION (type MBA) Study period: 2 years (master) Year 1 Microeconomics