TEERTHANKER MAHAVEER UNIVERSITY Delhi Road, Moradabad, Uttar Pradesh Website:

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1 Study & Evaluation Scheme of Master of Business Administration (Hospital Management) [Applicable w.e.f. Academic Session ] TEERTHANKER MAHAVEER UNIVERSITY Delhi Road, Moradabad, Uttar Pradesh Website: ( ) Page 1 of 34

2 TEERTHANKER MAHAVEER UNIVERSITY (Established under Govt. of U. P. Act No. 30, 2008) Delhi Road, Moradabad (U.P) Study & Evaluation Scheme of Master of Business Administration (Hospital Management) SUMMARY Programme : Master of Business Administration (Hospital Management) Duration : Two years (Semester System) Medium : English Minimum Required Attendance : 75 % Maximum Credits : 104 Minimum credits required for the degree Assessment : Internal Evaluation (Theory Papers) Evaluation of Practical/Dissertations & Project Reports : : 100 Class Test I Internal External Total Class Test II Class Test III Assign ment (s) Other Activity (including attendance Total Best two out of the three Internal External Total External Internal Duration of Examination : 3 hrs. 1.5 hr. To qualify the course a student is required to secure a minimum of 40 % marks in aggregate including the semester end examination and teachers continuous evaluation.(i.e. both internal and external). A candidate who secures less than 40% of marks in a course shall be deemed to have failed in that course. The student should have at least 50% marks in aggregate to clear the semester. In case a student secures more than 40% in each course, but less than 50% overall in a semester, he/she shall re-appear in courses where the marks are less than 50% to achieve the required aggregate percentage (of 50%) in the semester. Question paper structure 1. The question paper shall consist of eight questions out of which first question shall be of short answer type (not exceeding 50 words) and will be compulsory. Question No. 1 shall contain 8 questions representing all units of the syllabus and students shall have to answer any five (weightage 4 marks each). 2. Out of the remaining seven questions, a student shall be required to attempt any five questions. There will be minimum one and maximum two questions from each unit of the syllabus. The weightage of Question No. 2 to 8 shall be 10 marks each. ( ) Page 2 of 34

3 S. No. Study & Evaluation Scheme Programme: MBA (HM) (Master of Business Administration (Hospital Management)) SEMESTER SYSTEM Semester-I Course Code Subject Periods Credit Evaluation Scheme L T P Internal External Total 1 MHA101 Principles of Management MHA102 Organizational Behaviour MHA103 Health Policy and Health care Management in India MHA104 Managerial Accounting MHA105 Professional English MHA151 7 MHA152 IT Applications in Hospital Report on Hospital Practices-I Total S. No. Course Code 1 MHA201 2 MHA202 3 MHA203 Semester-II Subject Periods Credit Evaluation Scheme Hospital Planning and Designing Managerial and Health Economics Marketing and Public Relations Management L T P Internal External Total MHA204 General Anatomy MHA205 Materials Management MHA206 7 MHA251 Health Informatics and Management Information System Report on Hospital Practices- II Total ( ) Page 3 of 34

4 Semester -III S. No. Course Code 1. MHA MHA MHA MHA MHA MHA MHA352 Subject Periods Credits Evaluation Scheme L T P Internal External Total Human Resource Management Hospital Support Services and Management of Hazards Hospital Operations Management Managerial Communication Hospital Cost Accounting and Financial Management Report on Hospital Practices- III Summer training* (Reports and Presentations) Total S. No. Course Code Semester -IV Subject Periods Credits Evaluation Scheme L T P Internal External Total 1. MHA401 Patient Care Services MHA402 Strategic Management MHA MHA MHA MHA452 Hospital Management and Law Quantitative Techniques and Research Methodology Report on Hospital Practices-IV Major Research Project ** and Comprehensive Viva- Voce Total * Students will undergo summer training at the end of II semester. ** Students shall be assigned a topic for research work in the beginning of the III semester. Each student shall submit synopsis by the end of III semester. ( ) Page 4 of 34

5 Semester - I PRINCIPLES OF MANAGEMENT Course Code: MHA101 L-4, T-0, P-0, C-4 Objective: This course intends to familiarize and develop understanding of the students of the basic principles and practices of management for efficient administration of hospital and delivery of healthcare services. (10 hours) Management: Concept, nature and importance; Management Vs. administration; Management skills; Levels of management; Evolution of management; Early contributors, Taylor s scientific management theory; Fayol s principles of management, Hawthorne experiments and human relations, social system approach; Business ethics and social responsibility; Modern healthcare management. I (10 hours) Management functions: Introduction to functions of management; Planning: nature, scope and its significance; Types of plans, planning process, barriers to effective planning and decision making. Process organising: Concept, forms of organisational structure, departmentalisation, span of control, delegation of authority, authority and responsibility, organisational design. II Staffing and directing: Concept, system approach, manpower planning, job design, recruitment and selection, training and development, performance appraisal. Directing: Concept, direction and supervision; Motivation: Concept, motivation and performance, theories of motivation, approaches for improving motivation, pay and job performance, quality of work life, morale building. V Leadership: Concept, functions, styles and theories. Communication: Process, importance, channels, barriers to communication, communication and management, role of communication in managerial effectiveness. (4 hours) Controlling: Meaning, steps in a control process, need for control, types of control methods, essentials of effective control systems, problems in central process, control techniques. 1. Prasad L M, Principles of Management, S. Chand and Co. 2. Stoner, Freeman and Gilbert Jr, Management, Prentice Hall of India. 3. Koontz, Principles of Management, Tata Mc Graw Hill 4. Robbins S.P. and Decenzo David A., Fundamentals of Management: Essential Concepts and Applications, Pearson Education. ( ) Page 5 of 34

6 ORGANIZATIONAL BEHAVIOUR Course Code: MHA102 L-4, T-0, P-0, C-4 Objective: This course intends to develop understanding of the students of individual and group behaviour in organisational set-up. Introduction to Organizational Behaviour: Concept, nature, characteristics, conceptual foundations, determinants and importance; concept of knowledge management and emotional Intelligence in contemporary business organization. I Understanding Human Behaviour in Management: Perception: Concept, nature, process, importance. Management and behavioural applications of perception. Attitude: concept, process, and importance. Attitude measurement. Personality: Concept, nature, types and theories of personality shaping. Learning In Management: Concept and theories of learning, learning principals, role of learning in management. II Motivation and Leadership: Concept, principles, theories content and process. Monetary and non-monetary motivation. Leadership: Concept, functions, styles, and theories of leadership-trait, behavioural, and situational. V Interpersonal relationship management: Analysis of interpersonal relationship, developing interpersonal relationship. Rapport building techniques and tips Group Dynamic: Definition of group, stages of group development, punctuated equilibrium model, group structure, group decision making. Stress and conflict management: Define stress and its potential sources, individual and organizational approaches for managing stress. Conflict management: Concept, sources, types, functionality and dysfunctional of conflict. Classification of conflict: intra individual, inter-personal, inter-group, and organizational. Resolution of conflict; meaning and types of grievances and process of grievance handling. 1. Davis Keith, Human Behaviour at Works: Organizational Behaviours, Tata McGraw- Hill, New Delhi. 2. Pareek Udai, Behavioural Process in Organizations, Oxford and IBH, New Delhi. 3. Robbins S.P., Organizational Behaviour, Pearson Education, New Delhi. 4. Luthans Fred, Organizational Behaviour, McGraw Hill, New Delhi. 5. Chandran J.S., Organization Behaviour, Vikas Publishing House. ( ) Page 6 of 34

7 HEALTH POLICY AND HEALTH CARE MANAGEMENT IN INDIA Course Code: MHA103 L-4, T-0, P-0, C-4 Objective: This course intends to develop understanding of the students on health policies, procedures and healthcare management system in our country. 1. Different definitions of health. 2. Concept of health & well being, standard of living, quality of life, hygiene. 3. Development of healthcare system in India. 4. Different types of healthcare systems: allopathic, ayurvedic, homeopathic, unani. I 1. Dimensions of health, positive health, spectrum of health, spectrum of disease, responsibility for the health. 2. Determinants of health. 3. Indicators of health. Indices: PQLI, HDI, GDI. II 1. Levels of health care, concept of control and prevention. 2. Health team concepts, health service philosophies. 3. Concept of causation, surveillance, monitoring. 4. Modes of intervention. V 1. Organization of health system: primary care, secondary care and tertiary care. 2. Health programmes with reference to malaria, tuberculosis, MCH and HIV/ AIDS (10 hours) 1. Health statistics: introduction, components and methods. 2. Epidemiology: aims, principles, descriptive, analytical and experimental epidemiology, methods and uses. 3. Government policies on healthcare. 1. Park K, Text Book on Hygiene and Preventive Medicine, Banarsidas, Bhanoy. 2. Park K, Preventive and Social Medicine. 3. Deimer, Introduction to Health Services, New York, 4. Schultz R.J. Management of Hospitals, McGraw Hill, New York, 5. A.V.(ed), Managing a Modern Hospital, Response Books, New Delhi ( ) Page 7 of 34

8 MANAGERIAL ACCOUNTING Course Code: MHA104 L-4, T-0, P-0, C-4 Objective: This course intends to develop students understanding of basic principles, concepts and tools of accounting and financial management for efficient resource management. (10 hours) 1. Management Accounting: overview, nature, scope and purpose of managerial accounting; Tools and techniques of managerial accounting. 2. Introduction to Accountancy: origin, need, meaning, definition and objectives; 3. Accounting equations and rules of debit and credit; I (12 hours) 1. Journal: meaning, goods a/c, purchase a/c, sales a/c, purchase return a/c, sales return a/c 2. Ledger a/c: meaning, preparation of ledger a/c. 3. Subsidiary books - formats, types and problems. 4. Cash books - simple cash book, cash with discount columns, three column cash book, petty cash book (simple and analytical). II 1. Profitability ratio, working capital. 2. Cash flow and fund flow. 3. Recording business transactions. V (6 hours) 1. Elements of hospital management accounting : Estimation of cost to various service departments i.e., CSSD, laundry, water supply,oxygen, food and beverages, housekeeping, operation theatre, costing as a buy or make decision, special feature of hospital as multi division with multi product in each division, cost reduction in a competitive environment. 1. Financial statements and their analysis. 2. Concept of business plan and project plan. (4 hours) 1. Bhatacharya S.K., Accounting for Management, Vikas Publications 2. Maheshwari S.N., Corporate Accounting, Vikas Publications 3. Khan and Jain, Financial Management, Tata McGraw Hill 4. Prakash Chandra, Fundamentals of Financial Management, TMH 5. Pandey I.M, Financial Management, Vikas Publications ( ) Page 8 of 34

9 PROFESSIONAL ENGLISH Course code: MHA105 L-2, T-0, P-2, C-3 (Common with MBA105/MSW105/MFN106/MCT106) Communication: Meaning and importance of communication, Process of communication, Its types, Language as a tool of communication, Barriers to effective communication, 7 c s of communication, Art of public speaking. (6 Hours) Practical (Oral): Speaking in groups on different social, Organizational and personal issues. (4 Hours) I Written communication: Principles of condensation, Rules for writing précis, Paragraph writing, development of paragraph, Reading comprehension, Improving comprehension skills. (6 Hours) Practical (oral): Reading paragraph, Reading newspaper reports. (4 Hours) II Business Letters and Reports: Introduction to business letters, types of business letters, Layout of business letters, What is a report? Kinds and objectives of reports, writing reports. (6 Hours) Practical (Oral): Oral presentation of reports on different topics. (4 Hours) V Presentation strategies: Purpose, Audience and locale, Organizing contents, Audio-Visual aids, Nuances of delivery, Body language, voice dynamics. (6 Hours) Practical (Oral): Speech delivery with emphasis on body language and voice modulation. (4 Hours) Recommended Books: 1. Raman Meenakshi & Sharma Sangeeta, Technical Communication-Principles & Practice O.U.P. New Delhi Sehgal M.K. & Khetrapal V., Business Communication Excel Books. 3. Mohan Krishna & Banerji Meera, Developing Communication Skills Macmillan India Ltd. Delhi. NOTE: This syllabus has been designed to improve the oral and written communication skills of students. The faculty members should put emphasis on practical (oral) activities for generating students interest in language learning. ( ) Page 9 of 34

10 IT APPLICATIONS IN HOSPITAL (PRACTICAL) Course Code: MHA151 L-0, T-0, P-8, C-4 Objective: This course intends to familiarize and develop understanding of the students about IT applications in a hospitals and delivery of healthcare services. Introduction to Computing: fundamental s of computer, generation of computers, anatomy of computers, classification of computers, input and output devices; memory and operating systems, programming languages, data processing; software and its types. I Introduction to windows: application in Windows; word processing (MS Word), spreadsheet (MS Excel), Presentation (MS Power Point), Relational database (MS Access) SQL. II Introduction to Windows: history of internet, how the web works, web server and clients, connection at ISP ISDN, dialup or leased, domain naming system; registering our own domain name, internet; services of internet, Telnet, www, FTP, etc. V Medical terminologies: medical writing, Grammar and punctuation in medical phrases, Medical report form, transcribing techniques and procedures. Hospital Information System: overview and structure, objectives, various functional modules in a hospital, concept of telemedicine and biometrics and touch screen facility, overview of ERP, working knowledge of commonly used hospital software. 1. Basandra S.K., Computers Today, Galgotia Publishers. 2. Rajaraman V, Fundamentals of Computers. 3. Nancy Stevenson, Word 97 Fast and Easy, Galgotia Publishers. 4. Leon A and Leon M, Introduction to Computers, Vikas Publication. 5. Kakkar D.N., Goyal R, Computer Applications in Management, New Age. ( ) Page 10 of 34

11 REPORT ON HOSPITAL PRACTICES I Course Code: MHA152 L-0, T-0, P-8, C-4 Objective: This course intends to familiarize and enhance understanding of the students about the managerial practices in different departments of the hospital with special emphasis on patient care. 1. Students will be given detailed information about the functioning of the different departments and general working environment of the hospital, they will be asked to appreciate special demands and understand various managerial protocols, in different patient care areas of the hospital. They are supposed to learn and get familiar with the functions and activities of the different departments of the hospital. 2. Students will prepare a report highlighting managerial functions undertaken in the hospital and scope of improvement in the hospital. 3. A performance appraisal certificate shall be issued by the hospital administrator or medical superintendent. 4. Students will give a formal presentation of the report before the jury comprising of minimum two internal faculty members appointed by the Director of the college. 5. The assessment would be out of 100 marks (External Marks-50, Internal Marks-50). 6. Departments to be visited arei. I T Department ii. Reception iii. Registration iv. Admission v. Billing & Discharge vi. OPD Services 22.6 Marketing vii. Public Relation Office viii. Pharmacy Services ix. Stores x. House Keeping Report format i. Introduction ii. Functioning of department iii. Observation iv. Recommendation v. Conclusion ( ) Page 11 of 34

12 PERFORMANCE APPRAISAL Student s Name: Course: Session: Roll No. You are requested to provide your opinion on the following parameters: A Outstanding B Good C Satisfactory D Unsatisfactory 1 Technical knowledge gathered about the healthcare industry and the job he/she was involved. 2 Communication Skills: Oral / Written / Listening skills 3 Ability to work in a team 4 Ability to take initiative 5 Ability to develop a healthy relationship with others 6 Ability to relate theoretical learning to the practical training 7 Creativity and ability to innovate with respect to work methods and procedures 8 Ability to grasp new ideas and knowledge 9 Presentations skills 10 Documentation skills 11 Sense of Responsibility 12 Acceptability (patience, pleasing manners, the ability to instill trust, etc.) 13 His/her ability and willingness to put in hard work 14 Punctuality 15 In what ways do you consider the student to be valuable to the organization? Consider the student s value in term of: (a) Qualification (b) Skills and abilities (c) Activities/ Roles performed Any other comments:. Assessor s overall rating Assessor s Name: Designation: Name and address of Hospital: id: Contact No: Assessor s Signature Date: ( ) Page 12 of 34

13 Semester II HOSPITAL PLANNING AND DESIGNING Course Code:-MHA201 L-4, T-0, P-0, C-4 Objective: - This course intends to familiarize and develop understanding of the students on hospital planning and designing for optimum utilization of hospital resources and an interrupted delivery of healthcare services. Courses Contents: 1. Classification of hospitals, 2. Planning for site selection, 3. Planning for architecture, interiors and graphics. 4. Construction and commissioning of electrical safety. 5. Factors influencing hospital utilization. I 1. Facilities engineering: introduction, different divisions of facilities engineering, need for biomedical engineering department. 2. Types of manpower required for maintenance activities: types of maintenance, job orders, equipment maintenance log books, AMCS, outsourcing of maintenance services. II 1. Linen and laundry: meaning, importance, 2. Types of linen and laundry services, 3. General laundry services, 4. Laundry layout arrangement, washing materials, washing arrangements. V 1. Dietary services of hospital - importance and functions 2. Kitchen equipment, kitchen stores, day store, general kitchen layout, special diets, food distribution methods. 1. Housekeeping services - importance and functions 2. Pest control measures adopted in hospitals 3. Cleaning methods and different types of equipments used in cleaning 4. Outsourcing of housekeeping services in hospitals - advantages and disadvantages 1. Kataram, G.D. Kunders and S. Gopinath, Hospital Planning, Design and Management, Tata McGraw Hill 2. Sakharkar, Principal of Hospital Administration and Planning, Jaypee Brothers Medical Publisher 3. Lewellyn Davis L., Hospital Planning and Administration, R. Macaualy HMC 4. Sreenivasan S., Management Process in Health Care, Jaypee Brothers ( ) Page 13 of 34

14 MANAGERIAL AND HEALTH ECONOMICS Course Code: MHA202 L-4, T-0, P-0, C-4 Objective: This course intends to familiarize and develop understanding of the students about the principles and concepts of economics for better resource management in healthcare sector. Courses Contents: Introduction to health economics, fundamental economic concepts; scarcity and choice, opportunity cost, agency relationship. I Law of demand and supply, determinates of demand and supply for medical services; Elasticity and its applications in healthcare, market equilibrium II Market failure and role of Government in health care sector; Risk, uncertainty and insurance; V Medical care production and costs analysis; Cost-benefit analysis; Decision making under different healthcare markets (perfect and imperfect) by health care providers. 1. Paul S., Readings in Economics, Tata McGraw Hill, New Delhi. 2. Dwivedi, D.N., Microeconomic Theory, Vikas Publications, New Delhi. 3. Moyer and Harris, Managerial Economics, McGuian, West Publishing Company. ( ) Page 14 of 34

15 MARKETING AND PUBLIC RELATIONS MANAGEMENT Course Code: MHA203 L-4, T-0, P-0, C-4 Objective: This course intends to develop and sharpen students marketing skills including effective public relations management for better positioning of the hospital and communication of healthcare services and facilities to the public. 1. Basic concept of marketing management, consumer behavior. 2. Marketing research and information 3. Pricing strategies of various services. 4. Marketing strategy, evaluation and control. I 1. Promotion of business in hospitals. 2. Service marketing, patient care and communication. 3. Advertisement and branding. 4. Marketing of promotional activities. II 1. Corporate marketing. 2. Marketing for third party administrators and cash-paying patients. 3. Marketing and medical ethics. 4. Social aspects of marketing. V 1. Public Relations : definition, need, essentials of good public relations, public relations towards global professionalism and major areas of public relations activity. 2. Co-ordination of press relations, advertising, publications and different media. 3. Corporate image. 4. Role of public relations in India, Government interference, role of Press Bureau, other Government and media organizations, public relations approach and public relations problems in Government sector. 1. Public relations for private sector: Impact on business management, share holders, distributors, customers and internal communication. 2. Professionalism for public relations. 3. Qualities of public relation officers, professionalism and regulations 4. Corporate communications and identity, corporate message, image branding and public affairs. 5. Crisis management. 1. Kotler Philip, Marketing Management: Analysis, Planning, Implementations and Control, Pearson Education, New Delhi. 2. Ravi Shankar, Service Marketing, Excel Books, New Delhi 3. Chabra T.N, Marketing Management, Tata McGraw Hill 4. Ranjan Saxena, Marketing Management, McGraw Hill 5. Christopher Lovelock, Ivehen Wirtz and Jayantja Chaherjee, Service Marketing People, Technology and Strategy, A Sonta Asian Perspective, Pearson Publisher. ( ) Page 15 of 34

16 GENERAL ANATOMY Course Code: MHA204 L-4, T-0, P-0, C-4 Objective: This course intends to develop students understanding of basic terms, concepts and systems of human body. 1. Introduction to anatomy. 2. Terms used in anatomy. 3. The systems of the body. 4. Cell Structure (4 hours) I (10 hours) 1. Musculoskeletal System - basic anatomy of important muscles and bones. 2. Respiratory System - basic anatomy of tongue, trachea, nose. 3. Digestive System basic anatomy of oesophagus, stomach, small intestine, large intestine, liver, gall bladder, pancreas. II 1. Cardiovascular system - basic anatomy of heart and important blood vessels. 2. Lymphatic System. V (12 hours) 1. Uro-genital system - basic anatomy of kidney and associated organs, male reproductive organs, female reproductive organs. 2. Endocrine system - brief anatomy of Thyroid, parathyroid, pituitary, Adrenal. 3. Nervous system basic anatomy of brain and spinal cord. 4. Basic anatomy of ear and eye. 5. Basic anatomy of skin. 1. Medical Terminology: Introduction, objectives and importance. 2. Prefixes: Definition, study of various prefixes with examples. 3. Suffixes: Definition, study of various suffixes with examples. 4. Root or Stem words: Definition, study of various suffixes with examples (6 hours) 1. Chaurasia B.D, General Anatomy, CBC publication. 2. Standing Susan, Gray's Anatomy: The Anatomical Basis of Clinical Practice, Publisher: C.V. Mosby. 3. Netter H. Frank and John T. Hansen, Atlas of Human Anatomy, Publisher: ICON Learning Systems. ( ) Page 16 of 34

17 MATERIALS MANAGEMENT Course Code: MHA205 L-4, T-0, P-0, C-4 Objective: This course intends to enhance students understanding on the theories, concepts, tools and practice relating to materials management in hospital. Course Content: UNIT I 1. Materials management: overview, the modern concept, scope and objective, importance, material planning, integrated approach to material planning and control. 2. Material handling, importance, principles, benefits, material handling equipments, selection of material handling equipments, relevance of material management to hospitals. UNIT II 1. Inventory: definition, need for control, objectives of inventory control, scope and importance, impact on profitability of the organization. 2. Different types of hospital inventories, categories of materials in hospital as un-expendable and expendable, classification of un-expandable items. 3. Hospital maintenance items, spare parts and stocking polices for capital items. UNIT III 1. Purchase management: overview, purchasing types. 2. Significance of purchasing policy, principles of scientific purchasing, factors of purchasing, essence of sound purchasing policy. 3. Purchasing methods and procedures. UNIT IV 1. Receipt of items: inspection, quality assurance, accounting and storage; buffer stock. 2. Distribution: basket system, topping up, unit dose system, transportation of stores. 3. Types, features and security of different kinds of stores: medical stores, kitchen stores, general stores. UNIT V 1. Condemnation and disposal. 2. Centralized and decentralized stocking. 3. Newer concepts: supply chain management, ERP, outsourcing, just in time. 1. Gopalakrishna, P., Materials Management, Prentice Hall, New Delhi, 2. Gopalakrishna, P., Purchasing and Materials Management, Tata McGraw Hill, New Delhi, 3. Raghuram, G. and Rang raj, N., Logistics and Supply Chain Management, Concepts and Cases. 4. John. T. Mentzer, Supply Chain Management, Response Books, New Delhi, ( ) Page 17 of 34

18 HEALTH INFORMATICS AND MANAGEMENT INFORMATION SYSTEM Course Code: MHA206 L-4, T-0, P-0, C-4 Objective: This course intends to familiarize and develop understanding of the students on the information system management with special reference in healthcare institutions for proper decision making. 1. Meaning and role of information systems. 2. Types of information systems: operations support systems, management support systems, expert systems and knowledge management systems. 3. Information systems for strategic management: competitive strategy concepts, strategic role of information systems. I 1. Health informatics: introduction, Healthcare information literacy, database management system, application of health information system. 2. Electronic medical records: overview, legal aspects of electronic medical records, advantages and disadvantages. II 1. Decision Support Systems: MIS support for decision making; decision support systems. 2. Tools of business support systems: what if analysis, sensitivity analysis, goal seek analysis, optimization analysis. 3. Emerging concepts in information system design and application. V 1. Hospital Information System Management and software applications in registration, billing, investigations, reporting, ward management and bed distribution, medical records management, materials management and inventory control, pharmacy management, dietary services management, information processing. 2. Executive information system; expert support systems; security and ethical challenges. 1. MS Access: creating database, adding, editing and moving records. 2. Querying: creating, saving and editing; creating and using forms. 3. Creating and printing reports, managing data and files. 4. World Wide Web: introduction, web access through on-line services, using web browser, weaning a better Web. 5. Internet and Intranet: meaning of internet; difference between the internet and intranet; Introduction to TCP/IP; setting up an internet, internet addressing, types of internet connections. 1. Kenneth, Laudon and Jane Laudon MIS: Managing the Digital Firm, Pearson Education. 2. James, A. O Brien Introduction to Information Systems, Tata McGraw Hill. 3. Turban, E., McLean, E. and Wetherbe, J., Information Technology for Management: Making Connections for Strategic Advantage. John Wiley and Sons. 4. Jawadekar, W. S., Management Information Systems. Tata McGraw Hill. ( ) Page 18 of 34

19 REPORT ON HOSPITAL PRACTICES II Course Code: MHA251 L-0, T-0, P-8, C-4 Objective: This course intends to familiarize and develop understanding of the students of the managerial practices in hospital with special emphasis on hospital operations and functions. 1. Students will be given detailed information about the functioning of the different departments and general working environment of the hospital, they will be asked to appreciate special demands and understand various managerial protocols, in different patient care areas of the hospital. They are supposed to learn and get familiar with the functions and activities of the different departments of the hospital. 2. Students will prepare a report highlighting managerial functions undertaken in the hospital and scope of improvement in the hospital. 3. A performance appraisal certificate shall be issued by the hospital administrator or medical superintendent. 4. Students will give a formal presentation of the report before the jury comprising of minimum two internal faculty members appointed by the Director of the college. 5. The assessment would be out of 100 marks (External Marks-50, Internal Marks-50). 6. Departments to be visited arei. Laboratory Services ii. Imaging Services iii. Personnel / H R Dept. iv. Laundry & Linen Services v. Kitchen & Dietary Services vi. Marketing vii. Computerized Medical Record viii. Security Services ix. Transportation Services x. Wards Report format i. Introduction ii. Functioning of department iii. Observation iv. Recommendation v. Conclusion ( ) Page 19 of 34

20 Semester - III HUMAN RESOURCE MANAGEMENT Course Code: MHA301 L-4, T-0, P-0, C-4 Objective: This course intends to develop understanding of the students of concepts, techniques, theories and practices of human resource management in hospital. 1. Elements of HRM: evolution of HRM, meaning, mature and scope, HRM functions and objectives, difference between HRM and Personnel Management. 2. Human Resource Development in India, role of HR managers, manpower planning. I 1. Job analysis, job description, job specification. 2. Recruitment and selection, methods and procedures. 3. Difference between recruitment and selection process. II 1. Training and development: purpose, methods and issues of training and management development program, mentoring and coaching. V 1. Performance and job evaluation: definition, purpose of appraisal, procedures and techniques including performance appraisal. 2. Job evaluation: concept, methods and types. 1. Job Enrichment: promotion, transfer and separation: promotion purpose, principles and types. 2. Transfer: reasons, principles and types. 3. Separation: lay-off, resignation, dismissal, retrenchment. 4. Job enrichment, job enlargement, job rotation. 1. Mirza, Satyadian S., Human Resource Management. 2. Pareek, Udai and Rao T.V. Designing and Managing Human Resource Systems. 3. Rao T.V. and Pereira, D.H. Recent Experience in Human Resource Development. 4. Rao T.V. Performance Appraisal - Theory and Practice. 5. Keith Davis, Human Behaviour at Work. 6. Khandawalla, Organizational Design for Excellence. 7. Gary Dessler, Human Resource Management, Prentice-Hall of India Pvt. Ltd. ( ) Page 20 of 34