Amdocs Commercial Billing Solution. Central Fee and Interest Manager

Transcription

1 Amdocs Commercial Billing Solution Central Fee and Interest Manager

2 THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications, as their patchwork of applications cannot support aggressive cost reduction, new business plans and major changes in regulation, resulting from the recent financial crisis. One of the most important requirements on the agenda of banks is to improve the overall revenue management capabilities of the financial institution. Banks should optimize operational income, comply with new risk and interest calculation methods and apply smart pricing on the customer level to retain customers. Financial institutions are also challenged to stop revenue leakage, while improving the management of benefits granted to customers. Using Amdocs state-of-the-art components, including satellites to the legacy core systems, banks will gain unique business agility, such as the capability to introduce new products and bundles across lines of business, as well as applying regulatory rules. Amdocs Billing meets complex revenue management requirements. It manages complicated customer fees, tariffs, interest and rewards, resulting in lower revenue leakage, faster time to revenue, and more profitable customer relationships, while improving operational efficiency. This solution incorporates a centralized product catalog, a single transaction repository, and a unified set of billing and customer management processes. Combined with the ability to perform worldclass high volume billing transaction processing, Amdocs Billing is the solution to meet all of your revenue management needs. 2 Amdocs Commercial Billing Solution

3 Meeting your key business needs Amdocs Billing is a unique revenue management solution that helps financial institutions meet their most challenging revenue management needs. Challenges that include supporting complex billing schemes driven by customer requirements that are growing more and more intricate. With ongoing pressure to drive profitability across the financial institution, revenue leakage reduction becomes a high priority. Along with that, pressure to reduce operating expenses drives banks to find efficiencies in various areas, such as IT operations. From a regulatory perspective, industry deregulation is opening up new opportunities for financial institutions to go to market, but presents new internal operational efficiency challenges. In addition, regulatory drivers such as Sarbanes-Oxley and Basel II present ongoing challenges for financial institutions in terms of their own compliance, as well as enabling compliance for their corporate customers. Single, centralized billing solution Amdocs Billing performs all revenue management functions for customers across all segments, including personal, small- to medium-size enterprises, investments, corporate and institutional services. The solution provides centralized control over product and service definitions to reduce infrastructure, system development and maintenance costs. This is enabled by: One Product Catalog Single, common repository for flexible definition of all products, fee rules, tariff plans and marketing offers for all lines of business One Transaction Repository Single repository to hold all types of transactions, independent of the source of the transaction One Set of Billing Processes Produce invoices/statements for all lines of business and all types of customers One consolidated invoice for all types of services One discounting mechanism for calculating and applying end-of-cycle discounts One rating component to perform rating of all types of transactions using a single product catalog One Set of Customer Management Processes Unified processes for managing accounts and services for all residential, small- to medium-size enterprises, and large corporate customers How can you benefit? Reduce revenue leakage through centralized management of all billing transactions. Flexibly handle complex pricing schemes, including tiers, volume and discounts. Create and manage complex corporate structures for improved relationship management. Achieve simplified compliance, auditing and reporting through a centralized transaction engine. Grow via an integrated communication and statement generation system, and integrated accounts receivable and collection modules. Improve revenue actualization with rigorous audit and control processes. Reduce total cost of ownership through maintenance of one centralized billing system. Reduce operating expenses through reduction of manual processes, fee calculation handling time and fee inquiries. Amdocs Commercial Billing Solution 3

4 Comprehensive, customer-centric billing solution By employing a customer-centric approach, you can turn revenue management into a competitive differentiator. Amdocs Billing offers complex account hierarchy management and generates statements from a customer standpoint, as well as from an account standpoint. It supports sophisticated fee schedule calculations such as crossproduct, multi-dimensional, and multi-attribute fees and discounting and it does this across all lines of business. Billing compliance and transparency Amdocs Billing supports evolving global compliance requirements while maintaining the integrity and accuracy of financial statements to the customer. It ensures financial transaction transparency across all lines of business. Amdocs Billing also fulfills multi-currency, multilanguage and tax requirements and complies with global banking regulations, including Sarbanes-Oxley and Basel II. This improves cash flow management across business units, products and services. The solution provides a central point of control for full billing management, audit integrity, and cross-platform revenue assurance. A reconcilable audit trail with system and error management reduces errors in client statements. 4 Amdocs Commercial Billing Solution

5 Solution highlights Amdocs Fee and Interest Manager are inherently designed to be flexible, stable and highly scalable for environments with large transaction volumes. Other key aspects of the solution include: Flexible pricing rules Complex fee schedules are created via multiple attributes, such as: Rate, Allowance, Charge, Discount, Benefit, MarkUp, Threshold Notifications, and Accumulation Dynamic accumulators count and store service usage by any unit of measure Single, centralized fee calculations across all lines of business Maximum transparency using online drill-down from the statement via charges to original financial activity Revenue sharing to multiple partners (e.g., portfolio manager, prime broker) per transaction Improved collection using automated statement preparation and flexible statement and billing cycles Comprehensive billing processes Aggregate and calculate asset-based, condition-based, and service-based fees Income accrual for non-monthly recurring fees Flexible event and charge distribution across invoices via split bill capability Flexible periodic intervals for invoice generation (e.g., monthly, quarterly) Robust invoice formatting capabilities via an integrated document publishing system Intuitive GUI facilitates format design for fast, cost-efficient document development Rule-based design allows data from multiple sources on a single document Support of personalized and targeted marketing Support of multiple format types including, paper documents, XML, PDF and custom data files Support of complex business organization hierarchies N-level hierarchy: Distinct financial and organizational hierarchies enabling distribution of fees and transactions across accounts Flexibility of each organizational business entity in setting: accounts, marketing offers, statement model, business policies and security restrictions Internal organizational grouping, including segregation of security and tariff plans Amdocs Commercial Billing Solution 5

6 Set yourself apart from the competition with unique value Amdocs has a highly successful track record of delivering complex billing solutions for customers. We bring our vast global expertise and best practices to each customer and each implementation. Simply stated, Amdocs offers the lowest risk, highest value and most flexible billing solution in the world. Team with Amdocs to you gain unique benefits from: Long-Term Focus on Billing, Payment Processing and Customer Care Amdocs has been focused on delivering state-of-the-art billing solutions for over a quarter of a century. We have the expertise, proven methodologies, project management skills and technological competencies required to deliver complex billing solutions to Fortune 100-type customers around the world. Flexible, Modular Solution that Grows with You Our solution provides a foundation for financial institutions to build ion the future. Our entire suite of billing and customer management products is uniquely modular and highly scalable to meet the needs of complex organizations while reducing and help reduce your total cost of ownership. Ability to Serve Globally Amdocs Billing and Invoicing solutions are installed in hundreds of enterprises, supporting millions of end customers around the globe. Our products have the ability to handle any currency, any language, in any country. We have the proven track record and experience to navigate local business practices and regulations, while helping our customers reach their global service and performance goals. 6 Amdocs Commercial Billing Solution

7 AMDOCS AMDOCS PRODUCTS CORE SYSTEMS Billing CURRENT RATES mediation TURBO CHARGING INVOICING DOCUMENT DESIGNER SUBSIDIARY PROCESSORS ACCOUNTS RECIEVABLE COLLECTIONS BILLING CUSTOMER MANAGER ENTERPRISE PRODUCT CATALOG LINE OF BUSINESS G/L AMDOCS SERVICES SOLUTION IMPLEMENTATION SERVICES CONSULTING SERVICES SYSTEMS INTEGRATION SERVICES MANAGED SERVICES Amdocs Billing, is a rich, comprehensive solution comprised of products, services and deep expertise. Amdocs Commercial Billing Solution 7

8 Amdocs Products Billing Mediation Collects and processes data from core systems with advanced real-time correlation, aggregation, filtering, de-duplication and flexible business rules. Rules-based technology handles receipt, validation and reformatting of usage event data while ensuring its integrity. Accounts Receivable End-to-end automation of accounts receivable processes, including flexible definition of policies, processes and business parameters; minimizes manual work; and reduces errors through an open architecture. It facilitates integration with any third-party general ledger systems. Turbo Charging Highly configurable, real-time rating engine rates all events based on any customer or service attribute, supporting online and offline charging. It allows rapid introduction of flexible rating schemes, discounting, innovative cross-product initiatives and multi-attribute pricing. Collections Supports the customer service center in handling overdue accounts. It monitors accounts on an ongoing basis, reports on overdue or delinquent accounts, reduces debt handling costs and performs various activities required for collecting unpaid balances. Invoicing Enables a single consolidated bill for all customer services, payment methods and lines of business, including recurring charges, usage charges, one-time charges and credits. These are produced, in flexible cycle periods as well as on demand. It supports internal and external tax calculations, as well as flexible, hierarchy-based discounting capabilities. Document Designer Document publishing system creates flexible, personalized bills, letters, invoices and statements for mass production. Processes content into print-ready form for cost-effective delivery via paper or electronic media; improves operating efficiency through end-to-end automation of document design, production and delivery; and incorporates rich text messages, images, logo and web links for improved communication, cross-selling and up-selling. Billing Customer Manager Increases the efficiency of a contact center by bringing customer-facing billing, payment and collections management into the front-office and to the agent s desktop.it is scalable to support large financial institutions. Enterprise Product Catalog Unified product catalog for billing and customer relationship management (CRM), handling all product and service offerings in an easy-to-access format. Supports flexible definition of price plans and services; enables sophisticated bundling of pricing plans across services, lines of business and payment channels; and provides tools for business users to rapidly define targeted market offers and assess their impact before launch. 8 Amdocs Commercial Billing Solution

9 CORE Systems Integration Amdocs Services Solution Implementation Services Software development services associated with customizing, configuring and integrating Amdocs Billing for implementation at financial institutions. Consulting Services Business services focused on identifying and delivering business capabilities that deliver measurable return on investment for the customer. Examples include: product rationalization, revenue actualization, improvement planning and business case development. Systems Integration Services Systems Integration Services leverages our advanced methodologies, extensive best practices and preconfigured tools to deliver proven results and minimize exposure to risk. Our holistic approach ensures that people, processes and technology are aligned with the financial institution s vision and goals. Managed Services Services associated with the full management of customer applications. Amdocs Commercial Billing Solution 9

10 About Amdocs For more than 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA Austria ISRAEL SPAIN CANADA CHINA CYPRUS kazakhstan SWEDEN COSTA RICA INDIA CZECH REPUBLIC THE NETHERLANDS UNITED KINGDOM MEXICO JAPAN FRANCE POLAND United Arab Emirates - Dubai UNITED STATES Philippines GERMANY RUSSIA Singapore IRELAND SOUTH AFRICA Taiwan THAILAND VIETNAM For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright Amdocs All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs reserves the right to revise this document and to make changes in the content from time to time without notice. Amdocs may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, Cramer and Qpass are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. Created 2/2013