WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP

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1 Amdocs Sales

2 WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your high-value customers. This means shifting your focus from a transaction-based model to a relationship-based model, aimed at protecting the investment you have already made in your customers. Today, if you want to succeed, you need to get to know your customers and their lifecycles better and in particular, to identify which products and services they are likely to want over time. Amdocs Sales can help. A comprehensive sales-force automation solution, we have designed it to meet the needs of today s global sales organizations. Proven in the largest B2B environments, Amdocs Sales gives your sales organization the information it needs to effectively plan and carry out your sales strategies so that you can get more deals, increase revenues and strengthen your customer relationships. 2 AMDOCS SALES

3 Meeting your Business Needs Scalable for global organizations Amdocs Sales is proven in the largest sales organizations, effectively future-proofing your solution. Multiple deployment options are available, including synchronization between central and local servers, ensuring that the performance and integrity requirements of global sales organizations are met. Increase the effectiveness of your marketing campaigns through lead management Leads can come from many sources, including marketing campaigns, events, networking and customer requests. Once you import these leads into Amdocs Sales, you can associate them with their primary source, enabling you to measure and refine your marketing activities. Leads can be easily promoted into opportunities and any resulting revenue from opportunities can be traced back to the lead source, allowing you to measure the effectiveness of your marketing activities. Manage your territories efficiently Amdocs Sales helps you to identify and match your most appropriate and effective sales person to a specific territory. It also allows you to define a wide range of roles and responsibilities, including field sales, telesales, telemarketing, presales, and sales managers. You can then use this information to control access to the system, ensuring that only relevant information is shared among team members, maximizing both sales team efficiency and effectiveness. Improve planning through accurate revenue forecasting The ability to accurately predict revenue is a common challenge faced by most sales organizations. This is particularly applicable to businesses with long sales cycles where closure dates are difficult to forecast, and where individual deals can make the difference between a good quarter and a bad one. With Amdocs Sales, you can optimize the accuracy of your forecasting by proactively managing revenue and by analyzing the sales pipeline across a number of dimensions, including geography, products and lines of business. By using sales process metrics, your sales management can now apply standardized cycle times and closure rates, rather than relying solely on the personal beliefs of each sales professional. Capitalize on each opportunity The opportunity management functionality allows your sales professionals to maintain contact, account, product, competitor and sales-process information through an efficient and intuitive user interface. Opportunities may be shared among multiple members, each of whom may have a different role. Role-based security and personalization ensures that each member can efficiently fulfill their tasks. When sales opportunities satisfy the appropriate criteria, they can be submitted as forecasted items, removing the need to manually re-enter the details at a later stage. AMDOCS SALES 3

4 Stay in control with pipeline management When a new lead is created, it enters the Amdocs Sales pipeline and is tracked until it is closed - either as a deal that has been won, or a deal that has been lost. This end-toend approach allows you to identify and correctly apply the appropriate sales effort for that stage in the pipeline, in order to maximize revenue generation. Adapt to your business needs In addition to providing rich functionality for capturing and managing sales information, Amdocs Sales adapts quickly to changes in internal processes. This flexibility means that you can tailor methodologies such as Strategic Selling, Target Account Selling and Holden and enforce them to ensure your sales needs are met. Amdocs Sales includes a generic sales methodology as a starting point which speeds up your time to value. Building a foundation for sales success Like all Amdocs CRM products, Amdocs Sales is tightly integrated with the rest of the Amdocs CRM suite, ensuring that your organization has a holistic view of all customer interactions. This information empowers your organization, enabling closer customer relationships and efficient, consistent customer-facing processes. 4 AMDOCS SALES

5 Why Amdocs Sales? Shorten your sales cycles and increase your revenues Optimize the efficiency and effectiveness of your sales professionals Improve your global account management and sales team collaboration Achieve a holistic view of all your account interactions, resulting in informed sales professionals and satisfied customers Gain insight into all your sales activities, including pipeline and forecasted revenue, enabling informed sales planning Part of an integrated suite of marketing, sales, service and ordering products PIPELINE ANALYSIS Amdocs customer relationship management awards: 2007 Product of the year 2007 ISM top 15 CRM enterprise list 2007 Service leader award agent-facing universal desktop category AMDOCS SALES 5

6 About Amdocs For 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA Austria ISRAEL SPAIN CANADA CHINA CYPRUS kazakhstan SWEDEN COSTA RICA INDIA CZECH REPUBLIC THE NETHERLANDS UNITED KINGDOM MEXICO JAPAN FRANCE POLAND United Arab Emirates - Dubai UNITED STATES Philippines GERMANY RUSSIA Singapore IRELAND SOUTH AFRICA Taiwan THAILAND VIETNAM For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright Amdocs All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs reserves the right to revise this document and to make changes in the content from time to time without notice. Amdocs may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, Cramer and Qpass are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. Created 1/2012

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