1 AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system or using a highly customized approach, Amdocs out-of-the-box system has enabled us to grow and develop our business with lower TCO and fewer headaches. Dian Siswarini CTO, XL Indonesia AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
2 AMDOCS CUSTOMER success story COMPANY AT A GLANCE MARKET POSITION: > PT. XL Axiata Tbk (XL) is the fastest growing telecommunication operator in Indonesia > Majority owned by Axiata Group Berhad ( Axiata Group ) HEADQUARTERS: Jakarta, Indonesia WEBSITE: STOCK EXCHANGE: symbol: JSX: EXCL REVENUES: Rp. 4.2 trillion in 1Q 2010 EMPLOYEES: approximately 2,140 SUBSCRIBERS: 32.6 million in 1Q 2010 (99% of which are prepaid) TECHNICAL ENVIRONMENT: > Amdocs Products: Amdocs Convergent Billing Solution (including Amdocs Convergent Charging, Amdocs Product Catalog, Amdocs Accounts Receivable, Amdocs Collections, Amdocs Invoicing, and Amdocs Document Designer), Amdocs Partner Settlement Manager solution, Amdocs Customer Management solution > Amdocs Services: Amdocs Delivery Services and Amdocs Product Support and Maintenance Services > Network: Fiber optic > Lines of Business: Consumer Solutions as service provider and triple band (900/1800/1900) Cellular network, also Business Solutions as corporate service provider EXECUTIVE SUMMARY When major Indonesian wireless provider PT. XL Axiata Tbk (XL) began to implement a new business strategy involving significantly reduced prices and a dramatic increase in transaction volume, Amdocs was ready to help. XL upgraded to the latest version of Amdocs Convergent Billing to compete effectively in the Indonesian market landscape. As the XL business model evolves, the provider is now focused on developing innovative product plans and bundled solutions, and the Amdocs platform provides the flexibility and agility to support this value-added market strategy. The Amdocs Customer Delivery Unit provided systems integration expertise for the migration. With the Amdocs Convergent Billing Solution, XL can provide consistent customer service to prepaid and post-paid customers for wireless, broadband Internet, and Internet Protocol (IP)-based voice and other offerings for next-generation networks including IMS (IP Multimedia Subsystem). Costs and complexity were reduced by using Amdocs single, consolidated system across all of XL s lines of business. With Amdocs help, XL has reduced time to launch new services to just weeks and increased its ability to quickly provide sophisticated offers to highvalue customers. During the upgrade, Amdocs helped XL successfully support exponential growth of its customer base, as active customer numbers grew by 96 percent to approximately 23 million. As XL establishes value-added products and platforms to drive the next phase of its market evolution, Amdocs continues to play a significant role for XL by providing system speed and agility plus vital Ongoing Support, working closely with XL s internal IT and operations teams.
3 By providing both the software and the migration services, Amdocs made it possible for XL to accomplish the full migration on time. Major Indonesian wireless provider PT. XL Axiata Tbk (XL) knows that success in a very competitive emerging market calls for business agility and service excellence. In its early growth from 1.5 million subscribers to more than 15 million in less than five years, XL relied on Amdocs billing, customer management, and partner settlement solutions to help deliver a superior customer experience to its largely prepaid customer base. When XL began to implement a new business strategy involving significantly reduced prices and a dramatic increase in transaction volume, Amdocs was ready to help. XL made a strategic move to compete effectively in the Indonesian market landscape by upgrading to the latest version of Amdocs Convergent Billing. As the XL strategy evolved to focus on providing innovative, value-added products, the Amdocs solution enabled the agility and speed to help drive this next phase of successful market evolution at XL. With the Amdocs Convergent Billing Solution, XL can provide consistent customer service to prepaid and post-paid customers for wireless, broadband Internet, and Internet Protocol (IP)-based voice and other offerings for next-generation networks including IMS (IP Multimedia Subsystem). During the upgrade, Amdocs helped XL successfully support exponential growth of its customer base, as active customer numbers grew by 96 percent to approximately 23 million. The Amdocs Convergent Billing Solution provides the flexibility for XL s evolving value-added market strategy. For example, new Product Catalog releases can be performed during business hours without impacting normal business, enabling frequent marketing campaigns and new product launches: Amdocs enables XL to launch dozens of Product Catalog releases each month as needed. The Amdocs Customer Delivery Unit provided systems integration expertise for the migration, and Amdocs continues to be a key partner in helping the company successfully launch new products and drive revenue. Amdocs provides vital Ongoing Support, working closely with XL s internal IT and operations teams. From the start, the new system processed an enormous volume of holiday network traffic flawlessly and we can bring new products to market very rapidly. We originally chose Amdocs based on its experience with modernizing business support systems for other customers in fast-paced markets like our own, said Dian Siswarini, CTO, XL Indonesia. Rather than building our own system or using a highly customized approach, Amdocs out-of-the-box system has enabled us to grow and develop our business with lower TCO and fewer headaches. Our migration to the latest version of Amdocs Convergent Billing is an example of how XL has benefited from Amdocs investments in its core product and knowledge of market needs. Our migration to the latest version of Amdocs Convergent Billing is an example of how XL has benefited from Amdocs investments in its core product and knowledge of market needs. Amdocs Delivery Team Meets Tight Migration Timeline On-time delivery of the upgraded system was vital to meet the demands of the holiday season in Indonesia. The peak season ended just six weeks after the migration ended, and the Amdocs Delivery team was able to stabilize the upgrade and migration to meet that timeline. In eight weeks, approximately 23 million active subscribers migrated to the new Amdocs Convergent Billing software. By providing both the software and the migration services, Amdocs made it possible for XL to accomplish the full migration on time, said Siswarini. Amdocs supported us all along the way, minimizing the business impact of such a massive migration. Amdocs was also very flexible and responsive, such as migrating a specific segment over the weekend, so we could launch a new service targeted at those subscribers in the beginning of the week. The Amdocs Delivery team focuses on effective request prioritization and personalized case handling, and this was evident during the upgrade process at XL. With the Amdocs team on site, we were able to escalate to them at any point, and they worked hand-in-hand with our team around the clock, said Siswarini. The Amdocs team demonstrated their commitment to the project, always willing to do more. From the start, the new system processed an enormous volume of holiday network traffic flawlessly and we can bring new products to market very rapidly.
4 Challenges > Need scalability to handle exponential subscriber growth in a rapidly growing market > Requires extremely agile system to speed time to market for attractively priced value-added services > Convergent environment is required for a customer base with a large volume of prepaid and smaller volume of high-value post-paid customers > Need the flexibility to compete effectively in one of the largest wireless markets in the world Solution > Upgrade Amdocs Convergent Billing solution to increase scalability and flexibility > Integrate to Amdocs Partner Settlement Manager and Amdocs Customer Management solutions to further increase flexibility in supporting converged lines of business > Amdocs Delivery and Product Support and Maintenance Services provide expertise during and after the upgrade > Migrate entire customer database to upgraded Amdocs platform for increased agility Results > Reduced CAPEX by 25 percent through hardware and software cost reductions > Decreased billing operational costs by 20 percent > Successfully supported exponential subscriber growth of 96 percent during upgrade period, enlarging the active subscriber base from 13M to 23M within 12 months > Reduced time to launch new services to several weeks, increasing XL s ability to quickly provide sophisticated offers to high-value customers > Increased usage and cross-sell opportunities with ability to charge prepaid accounts for MMS access > Ensured business continuity/minimized disruption to the business during the upgrade process Success Factors and Strong Results With a stable, scalable, converged environment across its prepaid and post-paid customer bases, XL has achieved an enhanced ability to develop and introduce new promotional tariff programs and valueadded services designed to maximize revenues. Among the strong results are a CAPEX reduction of 25 percent, gained from reductions in software and hardware costs, and a 20 percent cut in billing operations costs. Costs and complexity were reduced by using Amdocs single, consolidated system across all of XL s lines of business. This unified system enables a single point of product definition, one set of customer data, and realtime migration from prepaid to post-paid and vice versa. With Amdocs help, XL has reduced time to launch new services to just weeks and increased its ability to quickly provide sophisticated offers to high-value customers. Usage and cross-sell opportunities are now expanded because the upgraded system enables XL to charge prepaid accounts for MMS access. In addition, the upgraded system provides the ability to handle high volumes of change offers in a short timeframe which is vital in XL s rapidly expanding market. Having a close working relationship with the vendor was a key success factor, according to Siswarini. Amdocs provided the experience and industry knowledge to move forward smoothly with onsite teams committed to achieving XL s project goals. Adopting a product approach as opposed to customizing or building an in-house solution helped XL leverage its existing investments, provide backward compatibility, and accelerated time to production, she stated. Flexibility and Agility for Prepaid and Post-Paid Services With a majority of prepaid subscribers, XL wanted to enhance its ability to provide a large variety of price plans and allow its customers to immediately take advantage of new pricing options and bundles. These capabilities are vital for customer loyalty in a prepaid environment, and the upgraded Amdocs system enables XL to launch hundreds of new price plans a year, activate new plans within moments of a customer s request, and provide customers real-time access to their balances. For XL s corporate and post-paid customers, the new Amdocs Convergent Billing environment enables flexible payment methods and complex hierarchies for personal versus company paid services among an expanding array of new offers. Soon after the upgrade, XL was able to attract some major corporate customers based on these new capabilities, said Siswarini.
5 Amdocs supported us all along the way, minimizing the business impact of such a massive migration. The new Amdocs system helps us provide better, quicker service to our subscribers. Performance is improved significantly on replenishment, change offers, and moves from prepaid to post-paid subscriptions in real time, to give just a few examples, said Siswarini. Reload capability is improved two to three times and we can now create new promotional tariff programs and value-added services designed to maximize revenues, Siswarini stated. For our customers, these new capabilities mean better control over their budgets they can decide how to manage their credits and choose services that precisely meet their needs. Amdocs Continuing Commitment Just as XL relies on Amdocs Convergent Billing, ongoing Amdocs Product Support and Maintenance is also a vital enabler for the XL business strategy, according to Siswarini. Through their excellent understanding of our business needs, Amdocs Product Support helps IT continue to meet XL s business requirements, Siswarini said. Amdocs helped us stabilize the prepaid system and TRB processes, and Amdocs handled these projects efficiently as top priorities. Siswarini emphasized that while KPIs including time and capacity are important, a significant objective for her team is to ensure satisfaction among internal customers at XL including the marketing, sales, and channels groups. Amdocs and my team are working together to partner with our internal customers on utilizing our Amdocs system to deliver continued business and market advantages with minimal impact on XL operations and budgets, said Siswarini. XL plans to upgrade its Amdocs Customer Management and Partner Settlement Manager solution in the near future. One goal of the planned upgrade is to allow our Contact Center to provide service more rapidly with a broader range of customer knowledge, said Siswarini. As XL s future projections include doubled subscriber numbers, ten to fifteen percent more transactions, and innovative product plans designed to capture an increased share of customer revenue, Amdocs will continue to play a significant role for XL, according to Siswarini. Amdocs provides a strong system that helps us launch new products quickly and drive revenue. Their support helps us focus on the business and drive it forward, and we plan to use Amdocs to enhance our competitive advantage in the years ahead, said Siswarini. Business Continuity Goals Achieved During Additional Upgrade Amdocs is known worldwide for helping its customers achieve operational and business value. At XL, the Amdocs Convergent Billing upgrade is a case in point, and a recent upgrade to Amdocs CRM provides another excellent example. With a rigorous focus on keeping XL business running smoothly during the Amdocs CRM upgrade process, Amdocs and XL worked together to establish expectations, define the project success criteria, and measure the results. The jointly defined KPI targets for business continuity included system performance, bill accuracy, and bill cycle time. The Amdocs CRM upgrade was smooth, with minimal business disruption, as these KPIs demonstrate: Convergence and Competitive Advantage The Amdocs Convergent Billing Solution across XL s prepaid and post-paid customer bases and services enables rapid time to market for sophisticated new offers. Amdocs is helping to ensure that XL retains its competitive edge in the very fast-paced Indonesian market by providing software, expertise, and ongoing technical and business support. Measure developed for Amdocs CRM upgrade at XL Bill Accuracy in first bill run Target established jointly by Amdocs and XL 99 % KPI achieved Goal exceeded 99.9 % accuracy While our in-house IT team focuses on critical business and marketing initiatives in a rapidly changing market, the operational support from Amdocs helps us keep pace with the continued increase in traffic and rapid rate of change, said Siswarini. From strategic optimizations to on the fly problem solving, Amdocs helps us make sure that day-to-day system issues are handled effectively, said Siswarini. Successful Payment In less than three minutes System Performance: Change Offer-- latency less than three minutes 99.9 % 95 % Goal achieved 99.9 % successful Goal exceeded 100 %
6 EXCELCOMINDO ABOUT AMDOCS Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA CYPRUS IRELAND SOUTH AFRICA CANADA CHINA CZECH REPUBLIC ISRAEL SPAIN COSTA RICA INDIA FRANCE ITALY SWEDEN MEXICO JAPAN GERMANY NETHERLANDS TURKEY UNITED STATES SINGAPORE HUNGARY POLAND UNITED KINGDOM THAILAND RUSSIA Copyright 2010 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. These materials are confidential, and shall be returned to Amdocs upon request. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, CES, Cramer, Qpass, SigValue, DST Innovis, JacobsRimell, ChangingWorlds and jnetx are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. EXCLCMNDO_CSTMR_SCCSS_STRY_06-10
AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay
AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the
amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT
AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving
AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive
AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a
AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.
AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio
AMDOCS CUSTOMER success story SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 The main benefit of using Amdocs or Cramer is their best of suite approach. In the past, we had a policy of best
Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world
AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate
Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from
AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily
AMDOCS CUSTOMER success story TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP The Amdocs Smart Agent Desktop reduces our costs for implementing features and services by 20 to
AMDOCS CUSTOMER success story INDIA S FOREMOST AND TRULY INTEGRATED TELECOMMUNICATIONS SERVICE PROVIDER INCREASES CUSTOMER SERVICE PERFORMANCE WITH AMDOCS BUSINESS TRANSFORMATION SERVICES By partnering
AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business
WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS
Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your
AMDOCS CUSTOMER success story LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS Amdocs OSS saves time locating equipment, reduces
The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators
Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers
AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.
Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver
Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive
Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,
AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably
Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from
Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported
CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3
Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and
TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS
Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,
Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.
Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution
Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement
Prepaid loyalty: fact or fiction? PREPAID LOYALTY: FACT OR FICTION? 2 Contents Executive Summary... 3 Introduction... 3 Effective strategies for prepaid loyalty... 4 Don t hold out on prepaid customers...
Meeting the Communication Needs of SMBs and Large Businesses Amdocs OSS Service Fulfillment White Paper MEETING THE COMMUNICATION NEEDS OF SMBs AND LARGE BUSINESSES Contents Executive Summary...3 Telecom
STOP GOING IT ALONE: USING MANAGED SERVICES TO ENHANCE THE CUSTOMER EXPERIENCE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION CONTENTS EXECUTIVE SUMMARY... 3 INTRODUCTION... 4 The Challenge of Customer
Amdocs CES Multi-Play Smart Pack A customer care and billing solution for multi-play service providers DOES YOUR MULTIPLE SERVICE PORTFOLIO MANAGE YOU, OR DO YOU MANAGE IT? As a service provider in the
Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3
BT AMDOCS CLARIFYCRM CASE STUDY www.amdocs.com AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION CHALLENGE > Support the IT needs of 140,000 staff in one of the UK s largest businesses
IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach
Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical
Amdocs Global Strategic Sourcing Over the years, Amdocs Managed Services operations have matured from providing support services around its own products to managing and running end-to-end operations around
Amdocs Global Strategic Sourcing Over the years, Amdocs Managed Services operations have matured from providing support services around its own products to managing and running end-to-end operations around
White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service
SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service
WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...
CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY
Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies AMDOCS OPERATIONAL DATA STORE 2 Contents Introduction... 3 Why Agile Testing... 4 Common Challenges Faced by CSPs
WHITE PAPER THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES IP-based managed services help businesses reap benefits by consistently reducing IT costs while increasing employee
Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business
Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,
DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination
IBM Maintenance Services managed maintenance solution for Cisco products agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance
Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses 2 Contents INTRODUCTION...3 ABOUT THE SURVEY...4 CLOUD COMPUTING IS GROWING RAPIDLY AMONG SMBs...5
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Convergence doesn t have to be complex. It can be simple to implement and fast to monetize. CONVERGENCE DOESN T HAVE TO BE COMPLEX.
WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...
Amdocs Policy Controller The Amdocs Policy Controller is a highly flexible and scalable policy server specifically designed to help service providers manage the impact of mobile data growth on their networks
Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits
Agilent OSS Customer-Centric Service Manager Deliver the high-quality wireless experience your high-value customers demand Agilent OSS Customer-Centric Service Manager (CCSM) provides the end-toend, real-time
IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving
Managed Transformation: The low-risk, high-reward alternative MANAGED TRANSFORMATION: THE LOW-RISK, HIGH-REWARD ALTERNATIVE 2 Contents Executive Summary... 3 Transformation triggers... 4 From whether to
The Importance of OSS in Planning Class of Service for Ethernet Networks AMDOCS CUSTOMER EXPERIENCE SYSTEMS INNOVATION CONTENTS 1. The key to Monetizing and Differentiating Ethernet Services... 3 2. Why
It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,
Improve your unified compute so it remains a competitive resource with the Cisco Unified Computing Optimization Service. Cisco Unified Computing Optimization Service Increase Agility and Performance with
Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive
A Customer Relationship Management White Paper 10 Steps to CRM Success i Table of Contents Step1: It s all About the Customer... 1 Who Are Your Customers?... 1 Define Customer Attributes... 1 Step 2: Build
Q & A Cisco Multiservice PN Solution Cisco Managed Transport and Dial Plan PN Q. What is the Cisco Managed Transport and Dial Plan PN? A. The Cisco Managed Transport and Dial Plan PN is one of the deployment
Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically
CRM Buyer s Guide Volume III: How Can I Get the Most from My Chosen CRM Table of Contents Steps to CRM Success... 1 Step 1: It s all About the Customer... 1 Step 2: Build a Business Case... 2 Step 3: End
IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on
E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce
Your consent to our cookies if you continue to use this website.