CES 9.1 Unleash the Power of Experience

Size: px
Start display at page:

Download "CES 9.1 Unleash the Power of Experience"

Transcription

1 CES 9.1 Unleash the Power of Experience

2 Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology, or the device; it s about the experience and the lifestyle. The proliferation of social networks is one important example. We know that social networks are where most consumers interact today, whether through Facebook, Twitter, WhatsApp, Google+, Instagram, YouTube, Yelp or the next channel to suddenly become the millennial generation s choice of the week. For service providers, this intense engagement poses a major challenge of how to keep customers close. When consumers are asked Who s your service provider? some don t know. Others just don t care. Consumers have become users of applications and members of social networks. They don t define themselves by saying, I m a subscriber of ABC communication. It just doesn t matter to them, as long as they are satisfied with the service experience. Consumers take for granted issues like network availability and quality of service they are used to 24/7 support and monthly bills. But just imagine your reaction to one of the following scenarios: You are running late to an important appointment with a new doctor, when suddenly you realize there is no network coverage on your much-needed Waze GPS/traffic application Your law firm is planning a worldwide kick-off meeting for an important project via video conference, but the voice and video quality is subpar Service providers need to address the shift in consumers behavior and state of mind, and realize that today s consumers crave SIMPLE interactions. 2 Unleash the Power of Experience

3 Is SIMPLE really that simple? 1. Social - social networks have become the most common communication channel and trusted advisors for many consumers. With crowd sourcing, sharing and personalized feeds, consumers are heavily influenced by what their social network and other consumers tell them. It is no surprise that people treat social networks today (primarily Twitter and Facebook) as an extended, unofficial support channel. As a matter of fact, Social Media Today magazine revealed that 80% of customers on social networks prefer to connect to brands through Facebook. But for service providers, it is not just about establishing a Facebook page or a Twitter account. It is about realizing that social networks have become a legitimate support and care channel that needs to flow with all other assisted and unassisted channels to maintain a coherent and consistent experience. 2. Immediate - everything is real-time and consumers are expecting instant gratification. Consumers demand realtime communication (think about the proliferation of instant communication channels such as WhatsApp, Vine and Snapchat) and expect to always be best connected, with zero tolerance to any failure. For service providers, this expectation for immediate, real-time communications doesn t come at zero cost. To accommodate consumers demands, service providers need to deploy advanced network technologies like small cells, and intelligently offload consumers to cost efficient Wi-Fi networks. Because consumers are so sensitive to network failures, it is imperative for service providers today to integrate between realtime network insights and customer intelligence (such as profiles, usage patterns and consumption habits) to modify and improve the experience of a specific customer or group of customers. 3. Multiple Choice - consumers hate restrictions and want to feel empowered. They expect full control over their service anywhere, anytime, using any device, through any channel. Service providers must e nable a unified experience to consumers and present multiple offers, devices and service bundles. But to really differentiate, service providers need to empower users to determine what is the right bundle and the right offering for THEM. Customers know what s best for them and service providers need to allow for things like smart bundles, where consumers can pick and choose the personalized services to be included in their bundle with additions such as cloud storage, Wi-Fi and over-the-top offerings. Empowerment goes beyond the variety of services and includes the need to move easily between multiple personas in many cases, consumers today are both residential and business customers. Service providers need to cater for the evolving needs of the business persona of their consumers, such as the ability to consume business and residential services on a customer-owned device (BYOD, for example), offer bundles that go beyond communication services (like the cloud) and empower the business persona with advanced SMB self-service capabilities. Unleash the Power of Experience 3

4 4. Personalized Lifestyle Experience and finally, if you want to keep your customers close to you, you need to provide them with a personalized lifestyle experience. We all want to feel unique. We want to be treated individually according to our habits, preferences and needs. And we want this personalized approach adapted to our multiple personas (just look at your WhatsApp group list to see how many virtual personas you have) at home and at work. Fifty-three percent of online shoppers believe that retailers who personalize the shopping experience provide a valuable service (BrainSINS) and 57 percent of online shoppers are OK with providing personal information on a website, as long as it s for their benefit and is used responsibly. This means service providers should take a proactive approach and leverage a wealth of information on their consumers, in order to offer relevant and personalized experiences. 4 Unleash the Power of Experience

5 CES 9.1 Unleash the Power of Experience To enable SIMPLE experiences for their customers, service providers need to holistically manage the customer experience from the device to the network. Service providers need to personalize every experience with real-time insight, and allow customers to take control of their experiences across any channel, network, service or device. They can do all this, and more, with Amdocs CES 9.1. Social Service providers are leveraging social networks to enable a personalized interaction with their consumers, but this is about more than merely opening a Facebook page. Service providers have realized that social networks have become a legitimate support and care channel. The key here is linking between customers social network profiles to their BSS data, and putting all this information in context so the customer service representative can anticipate, detect and respond to customer complaints via the channel that best suits the consumer. Amdocs Social Care improve Net Promoter Score with integrated social care Expand customer care capabilities to social media channels Link social identities to customer profiles for complete context Filter and address the customer communications that really matter Rapidly resolve care issues across social media, improving satisfaction & loyalty Immediate Service providers are increasingly depending upon Wi-Fi, which offers multiple benefits. The sheer volume of data traveling through overburdened 3G and 4G networks has caused service providers to turn to Wi-Fi to alleviate congestion and provide coverage extension quickly and efficiently. The challenge is to intelligently determine which consumers to offload/on-load and how to provide the best customer experience, taking into account network QoS, revenue optimization and cost. Amdocs Smart Net solution provide the best customer experience Always best connected ensure the best available quality of service, regardless of the network (4G, 3G or Wi-Fi) Drive network efficiency intelligently on-load and offload traffic onto Wi-Fi to reduce network congestion and reduce CAPEX Control the data experience allow operators to be in total control of their consumers data experience, to mitigate cannibalization of data revenue With the massive increase in mobile data driven by smart devices, social media and streaming video services, mobile operators are looking for new ways to keep up with the rapid introduction of new technology, while continuously expanding network capacity. Many service providers are deploying small cells to improve the user experience by increasing capacity and coverage. But high complexity and sheer volume of tasks mean operators are challenged to meet their time, cost and quality targets. They need process automation to cut costs and speed up time to design and deploy small cells. Amdocs Small Cell Solution Complete end-to-end catalog-driven planning, design and rollout solution for next generation networks Automates the planning and project management process by uniquely combining automated technical design with dynamic project plan generation using network technology-specific building blocks Can reduce network deployment time and costs by up to 35 percent, and network design time by more than 50 percent Unleash the Power of Experience 5

6 Multiple Choices In the dynamic communications world, service providers need to launch a growing number of new services at an accelerated pace - from communication services, through cloud and compute services to wearables and household devices. To stay ahead, service providers require the ability to quickly and cost-effectively meet residential and business customers requirements, while ensuring current investments are secure. Eliminating operational silos, Amdocs Multi-Play provides a single, convergent platform that delivers personalized, anywhere experiences across all lines of business, services and network technologies, as well as multiple service possibilities across multiple screens. Multi-Play deliver personalized, anywhere experiences across all lines of business One system supporting multiple personas and multiple lines of business Differentiate beyond price with smart bundling: personalized, open, easy-tobuild Seamless, real-time view of the customer across all services and devices Manage complex hierarchies for all customer segments residential and business Support promotions and discounts across all lines of business SMB is the fastest growing market segment for service providers and has the most revenue growth potential in the next three years (Telesperience 2013). Amdocs CES 9.1 provides capabilities that are uniquely designed to support the evolving needs of the SMB segment. With CES 9.1, service providers can serve the complete lifecycle of the SMB customer from the initial sale, through fulfillment, charging and billing; to customer care across any interaction point, as well as run data analytics and reporting capabilities. Amdocs CES uniquely allows service providers to support residential, SMB and enterprise customers all on the same platform, with dedicated business processes that meet the multiple needs of each segment. SMB profitably maximize SMB market share Increase sales with differentiated business bundles across communications, VAS and cloud Serve the SMB market cost-effectively a. One system supporting both residential and business customer segments b. Optimize the complete SMB order-to-cash lifecycle Increase SMB satisfaction and loyalty with enhanced self service and BYOD capabilities 6 Unleash the Power of Experience

7 Personalized Lifestyle Experiences Delivering a personalized, contextual experience to customers, means having to gain ever deeper insight from their consumption patterns to really understand how they consume services, and on what device network and location. By unlocking the insights contained in the massive amounts of customer usage data produced by charging and billing systems, service providers can learn to better understand and predict what customers want, thereby delivering more targeted, personalized services. Amdocs TeraScale Big Data solution for usage data management and analytics enablement Cost-efficient data storage rapid, optimized storage of usage data using Big Data storage technologies, such as HBase/Hadoop Stream usage data in real-time to enable fresher, more accurate analytical use cases Providing SIMPLE experiences requires service providers to analyze both the network and customer view of the experience. They will have to integrate geo-located network information with individual customer s business insights information, and take proactive measures based on network performance to modify and improve the experience for a specific customer. Leveraging network information to drive customer experience Unique integration of geo-located network information with specific customer information inject real time insight on the customer s network experience into the customer care agent s desktop Improve customer experience through near real-time visibility of customer voice and data experience at the call center and reduce call handling time by 20% Quicker time to value with optimized extract processes of usage data for data exploration and analytical use case development Production-ready for carrier environments tested and certified to meet and exceed the operational requirements of the most demanding telco environments Deploy with no impact on current charging and billing operations kick start the journey to Big Data value with no risk to mission-critical services Unleash the Power of Experience 7

8 About Amdocs For more than 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at Copyright 2014 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs owns or has rights to use trademarks or trade names in conjunction with the sale of our products and services, including, without limitation, each of the following: Amdocs, Bridgewater Systems, ChangingWorlds, Clarify, Cramer, CES, Collabrent, DST Innovis, Ensemble, Enabler, Intelecable, Intentional Customer Experience, JacobsRimell, jnetx, MX Telecom, OpenMarket, Qpass, SigValue, Streamezzo, Stibo Graphic Software, Xacct, Aging in Place, Embrace Challenge, Experience Success, and Quality Consumption. Created 01/2014

Creating Differentiation by Simplifying Customer Experience

Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Service providers today are facing intense competitive challenges from other operators, over-the-top

More information

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers Amdocs CES Multi-Play Smart Pack A customer care and billing solution for multi-play service providers DOES YOUR MULTIPLE SERVICE PORTFOLIO MANAGE YOU, OR DO YOU MANAGE IT? As a service provider in the

More information

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014 Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from

More information

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive

More information

Amdocs SMB Social Experience Solution. Get social with your SMB customers

Amdocs SMB Social Experience Solution. Get social with your SMB customers Amdocs SMB Social Experience Solution Get social with your SMB customers smb social experience solution In today s connected world, businesses with a strong social media presence have the advantage of

More information

Amdocs Blueprint to Digital. From Vision to Reality

Amdocs Blueprint to Digital. From Vision to Reality Amdocs Blueprint to Digital From Vision to Reality Amdocs deep understanding of its customers and how the industry is evolving enables the company to use its broad technology and services portfolio to

More information

Amdocs Smart Net Solution

Amdocs Smart Net Solution Amdocs Smart Net Solution With the explosive growth of mobile data and the popularity of Wi-Fi as an access technology, Wi-Fi services have become a key strategy for service providers to alleviate network

More information

Amdocs Network Cloud Service Orchestrator

Amdocs Network Cloud Service Orchestrator Amdocs Cloud Service Orchestrator Provide business managers with the freedom to create more services more quickly, by removing barriers to new service introduction Give customers greater control over their

More information

Cloud Adoption in Small- to Medium-Sized Businesses

Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses 2 Contents INTRODUCTION...3 ABOUT THE SURVEY...4 CLOUD COMPUTING IS GROWING RAPIDLY AMONG SMBs...5

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

Amdocs Data Integrity Management Suite. Rediscover your network

Amdocs Data Integrity Management Suite. Rediscover your network Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers

More information

Amdocs Policy Controller

Amdocs Policy Controller Amdocs Policy Controller The Amdocs Policy Controller is a highly flexible and scalable policy server specifically designed to help service providers manage the impact of mobile data growth on their networks

More information

Amdocs Testing Factory

Amdocs Testing Factory Amdocs Testing Factory Amdocs Testing Factory 2 Contents Introduction...3 Telco & CSP Challenges in Testing...4 The Amdocs Testing Factory Model...5 Set-up and Transition...6 Governance...8 Engagement

More information

Mobile Application Testing

Mobile Application Testing Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world

More information

The Amdocs Enterprise Customer Management Solution

The Amdocs Enterprise Customer Management Solution The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators

More information

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1 amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT

More information

Leveraging Business Process Management with Smart Project Orchestration

Leveraging Business Process Management with Smart Project Orchestration Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3

More information

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3

More information

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs)

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Convergence doesn t have to be complex. It can be simple to implement and fast to monetize. CONVERGENCE DOESN T HAVE TO BE COMPLEX.

More information

Amdocs Web Service Factory

Amdocs Web Service Factory Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive

More information

Driving business value from Amdocs pre-integrated Order-to-Activation

Driving business value from Amdocs pre-integrated Order-to-Activation Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution

More information

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio

More information

Answering challenges of the VoLTE era

Answering challenges of the VoLTE era Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Amdocs Field Service

Amdocs Field Service Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver

More information

OSS Managed Services A New Business Model for Service Providers

OSS Managed Services A New Business Model for Service Providers OSS Managed Services A New Business Model for Service Providers OSS MANAGED SERVICES - a new business model for service providers 2 Contents Executive Summary...3 The Current Environment: Riddled with

More information

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your

More information

Prepaid loyalty: fact or fiction?

Prepaid loyalty: fact or fiction? Prepaid loyalty: fact or fiction? PREPAID LOYALTY: FACT OR FICTION? 2 Contents Executive Summary... 3 Introduction... 3 Effective strategies for prepaid loyalty... 4 Don t hold out on prepaid customers...

More information

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper Meeting the Communication Needs of SMBs and Large Businesses Amdocs OSS Service Fulfillment White Paper MEETING THE COMMUNICATION NEEDS OF SMBs AND LARGE BUSINESSES Contents Executive Summary...3 Telecom

More information

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 AMDOCS CUSTOMER success story SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 The main benefit of using Amdocs or Cramer is their best of suite approach. In the past, we had a policy of best

More information

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS

More information

Amdocs Smart Device Support Solution

Amdocs Smart Device Support Solution Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,

More information

Bringing NFV to Life. Technological and Operational Challenges in Implementing NFV. Amdocs White Paper

Bringing NFV to Life. Technological and Operational Challenges in Implementing NFV. Amdocs White Paper Bringing NFV to Life Technological and Operational Challenges in Implementing NFV Amdocs White Paper Bringing nfv to life 2 Contents 1. Introduction...3 2. The NFV Business Need...3 3. Challenges To Realizing

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive

More information

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the

More information

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS AMDOCS CUSTOMER success story GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS MOBILICITY SPEEDS TO MARKET WITH EXTREME OUTSOURCING MODEL Very rapid time

More information

Amdocs Support. Maximize your investment

Amdocs Support. Maximize your investment Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from

More information

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system

More information

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay

More information

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT NOUS INFOSYSTEMS LEVERAGING INTELLECT CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING Abstract Understanding the customer experience is the key in today s highly competitive and changing banking industry.

More information

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs convergent charging benchmark on IBM blade servers Amdocs Turbo Charging and IBM Bladecenter blade

More information

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate

More information

DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE?

DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE? DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE? DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE? 2 Table of Contents EXECUTIVE SUMMARY...3 INTRODUCTION...3 WHAT S SPECIAL ABOUT VOLTE TRAFFIC?...4

More information

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported

More information

Amdocs Smart Agent Desktop

Amdocs Smart Agent Desktop Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.

More information

Telecommunications Point of View October 2014

Telecommunications Point of View October 2014 for a Smarter Planet Telecommunications Point of View October 2014 Peter Harrison Smarter Planet Industry Solutions Leader Central and Eastern Europe IBM Software Group Peter.Harrison@pl.ibm.com +48 693

More information

NFV Checklist. Designing Agile, Scalable Networks for Carrier-Grade Performance

NFV Checklist. Designing Agile, Scalable Networks for Carrier-Grade Performance NFV Checklist Designing Agile, Scalable Networks for Carrier-Grade Performance NFV CHECKLIST: DESIGNING AGILE, SCALABLE NETWOKS FO CAIE-GADE PEFOMANCE 2 Contents NFV Checklist Introduction...3 1. Horizontal

More information

Unisys Innovation Plan

Unisys Innovation Plan Unisys Innovation Plan June 12th, 2015 Our View of the Market Unisys regards user support, cloud/datacenter, applications, data, analytics, social, service management and security as essential components

More information

Models for Monetizing Virtualization in the Control Plane

Models for Monetizing Virtualization in the Control Plane Models for Monetizing Virtualization in the Control Plane Go beyond cost management increase service agility, innovation and velocity with virtualized policy control Table of Contents Virtualization A

More information

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,

More information

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.

More information

Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP

Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP Innovate to Differentiate How SAP technology innovations can help your

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

TeraScale. Amdocs White Paper January 2015

TeraScale. Amdocs White Paper January 2015 TeraScale Amdocs White Paper January 2015 TERASCALE 2 Contents Introduction...3 Why is Big Data a Big Deal?...4 The Challenges...4 The Opportunities...5 The Challenges...6 Big Data and Analytics: A State

More information

Fast, Flexible & In Control MEET THE AGILE OPERATOR

Fast, Flexible & In Control MEET THE AGILE OPERATOR Fast, Flexible & In Control MEET THE AGILE OPERATOR From managing Scale To managing diversity Source: Ericsson Mobility Report, November 2013 A connected world is just the beginning The Networked Society

More information

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving

More information

Improving customer relationships

Improving customer relationships White paper Customer Engagement Improving customer relationships How top companies maximize lifetime value through effective customer engagement Page 2 Customer experiences help drive long-term profits.

More information

Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation

Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools

More information

Amdocs Commercial Billing Solution. Central Fee and Interest Manager

Amdocs Commercial Billing Solution. Central Fee and Interest Manager Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,

More information

Amdocs Energy Solution

Amdocs Energy Solution Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and

More information

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily

More information

Amdocs Customer Management

Amdocs Customer Management Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits

More information

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do.

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do. bss Questions in this section were put to operators exclusively as we sought to establish which elements of the BSS environment are being addressed with the most urgency. Cloud already enjoys significant

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data

More information

RetailSuite. The world s leading retail banking solution.

RetailSuite. The world s leading retail banking solution. The world s leading retail banking solution. We are set up now such that our sales agents have the capability and the discretion, within controllable limits, to set the terms and conditions of our products

More information

Game changing economics for Small Cell Deployment. Amdocs OSS White Paper October 2013

Game changing economics for Small Cell Deployment. Amdocs OSS White Paper October 2013 Game changing economics for Small Cell Deployment Amdocs OSS White Paper October 2013 Game changing economics for Small Cell Deployment 2 Contents Mobile data traffic growth drives the case for small cell

More information

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com CUSTOMER EXPERIENCE MANAGEMENT enabled by www.infonova.com CEM TURN YOUR CUSTOMERS INTO FANS In the changing and highly competitive business environment of the Telecommunication and Digital Services marketplace,

More information

Start New Conversations, Open New Doors

Start New Conversations, Open New Doors @ulander Start New Conversations, Open New Doors Grow Your Business with Cisco Peder Ulander Vice President, Cloud and Managed Services Partner Organization, Cisco August 9, 2015 The World Is Changing

More information

Cloud Computing on a Smarter Planet. Smarter Computing

Cloud Computing on a Smarter Planet. Smarter Computing Cloud Computing on a Smarter Planet Smarter Computing 2 Cloud Computing on a Smarter Planet As our planet gets smarter more instrumented, interconnected and intelligent the underlying infrastructure needs

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES AMDOCS CUSTOMER success story T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES By on-going adoption of the latest

More information

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

How to Sell to SMBs in the Future

How to Sell to SMBs in the Future How to Sell to SMBs in the Future HOW TO SELL TO SMBS IN THE FUTURE 2 Contents The SMB change as competition increases and new engagement models are created...3 What the SMB wants...4 What sales teams

More information

Wi-Fi Monetization Guide. Create new opportunities for differentiation and revenue from innovative Wi-Fi services

Wi-Fi Monetization Guide. Create new opportunities for differentiation and revenue from innovative Wi-Fi services Wi-Fi Monetization Guide Create new opportunities for differentiation and revenue from innovative Wi-Fi services Table of Contents Monetizing Wi-Fi The Landscape...3 Market-ready Use Cases...4 Use Case

More information

Deriving Call Data Record Insights through Self Service BI Reporting

Deriving Call Data Record Insights through Self Service BI Reporting Deriving Call Data Record Insights through Self Service BI Reporting The Need for Business Intelligence BI assists corporate managers and decision makers to make relevant, accurate, timely and smart decision

More information

Marketing Report 2015

Marketing Report 2015 The State of Marketing Report 2015 TABLE OF CONTENTS EXECUTIVE SUMMARY KEY FINDINGS DETAILED INSIGHTS 2 3 6 Meeting Consumer Needs Consumer Channel Preference Marketers Current Workflow How Marketers Workflow

More information

Five Strategies to Build a Successful Email Marketing Campaign

Five Strategies to Build a Successful Email Marketing Campaign Five Strategies to Build a Successful Email Marketing Campaign David Daniels, CEO & Co-Founder - The Relevancy Group, LLC Christopher Nash, Senior Business Optimization Consultant Sitecore Reminders for

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

Online Retail Banking Customer Experience: The Road Ahead

Online Retail Banking Customer Experience: The Road Ahead Universal Banking Solution System Integration Consulting Business Process Outsourcing Customer experience is a key differentiator in banking In recent years, customer experience has caught the imagination

More information

Genesys Notification Center

Genesys Notification Center Genesys Notification Center Benefits Optimize Campaign Results: Increase contact and response rates Decrease inbound call volumes Drive high-value inbound calls Simplify Compliance: Self-service rules

More information

Connecting the Dots on the Omnichannel Customer Journey

Connecting the Dots on the Omnichannel Customer Journey A new e-book from TeleTech for sales, marketing, and customer care leaders. Connecting the Dots on the Omnichannel Customer Journey Everybody s talking about omnichannel these days. But what is omnichannel

More information

Streamlining Order Delivery of Next-Generation Business Services

Streamlining Order Delivery of Next-Generation Business Services Streamlining Order Delivery of Next-Generation Business Services Prepared by Caroline Chappell, Principal Analyst, NFV & Cloud Sarah Wallace, Analyst Heavy Reading White Paper March 2015 Monetizing Next-Generation

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business

More information

Copyright 2015 Accenture All rights reserved. 2

Copyright 2015 Accenture All rights reserved. 2 Copyright 2015 Accenture All rights reserved. 2 Cable operators have consistently generated strong returns for 1shareholders But new pressures: Competition, Consolidation 2& Convergence Plus: Customers

More information

Benchmarking VoIP Performance Management

Benchmarking VoIP Performance Management Benchmarking VoIP Performance Management March 2008 Page 2 Executive Summary Aberdeen surveyed 159 organizations to identify best practices for managing Voice over Internet Protocol (VoIP). This report

More information

The digital future for insurance.

The digital future for insurance. Digital transformation can help you tame the perfect storm. The digital future for insurance. Following the 2008 financial crisis, the insurance sector has faced tighter regulation, which has made it harder

More information

Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences

Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences Build lasting relationships and brand loyalty by delivering superior client experiences As the dust

More information

A Whitepaper for Corporate Decision-Makers

A Whitepaper for Corporate Decision-Makers A Whitepaper for Corporate Decision-Makers Optimizing the Monetization of a Connected Universe Leveraging a Carrier-Grade Billing Platform to Maximize Service Revenues in the New Digital & Subscription

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice is a office specialized in information technology services. Our excellence comes from our ability to simulate the nature

More information

Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies

Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies AMDOCS OPERATIONAL DATA STORE 2 Contents Introduction... 3 Why Agile Testing... 4 Common Challenges Faced by CSPs

More information

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

An Oracle White Paper April 2011. Mobile Trends: Consumer Views of Mobile Shopping and Mobile Service Providers

An Oracle White Paper April 2011. Mobile Trends: Consumer Views of Mobile Shopping and Mobile Service Providers An Oracle White Paper April 2011 Mobile Trends: Consumer Views of Mobile Shopping and Mobile Service Providers Introduction Mobile commerce, in all its forms, is growing exponentially. U.S. consumers of

More information

7 Best Practices for Speech Analytics. Autonomy White Paper

7 Best Practices for Speech Analytics. Autonomy White Paper 7 Best Practices for Speech Analytics Autonomy White Paper Index Executive Summary 1 Best Practice #1: Prioritize Efforts 1 Best Practice #2: Think Contextually to Get to the Root Cause 1 Best Practice

More information