amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1

Size: px
Start display at page:

Download "amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1"

Transcription

1 amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION AMDOCS SELF-SERVICE 1

2 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT TO THEM Today s customers have more choices than ever, and they also expect more from their relationship with you than just value for money and innovative products and services. They want to be in control. They want convenience. And they want simplicty. That s why we created our Self-Service. It allows you to reduce costs and to give your customers the highest level of self-service possible the ability to choose how they want to manage their accounts, pay their bills, request support, and shop directly via the Web, television or telephone. And since we offer self-service solutions in different combinations of modular applications, you can create the solution and the experience that you and your customers need. Amdocs Self-Service implementations serve more than 50,000,000 registered users for more than 13 large communication service providers across the world. 2 AMDOCS SELF-SERVICE

3 amdocs > customer experience systems innovation E-BILLING PRESENTMENT AND PAYMENT Amdocs E-Billing consolidates the information from all your billing systems to provide a single, convergent view of billing information, so that customers can view their bill and check the details of individual calls over the Web either dynamically or via PDF. They can also view their previous bills, unbilled calls and hierarchical bill summaries, as well as pay or dispute bills. And users can either deploy traditional e-billing or chose to provide smart e-billing, where online bill analysis can be provided within the context of the customer s invoice. Administrators of corporate customers can set permission schemes, allowing bills to be viewed and explored at various levels of the customer s organization, and they can pay corporate bills through template-based approval flows. Amdocs E-Billing also enables your customers to investigate and analyze their usage of services and related charges. This analysis can be performed through pre-defined reports or online analytical processing (OLAP), allowing your customers to easily monitor their communication costs. In addition, corporate customers can analyze both the usage and charges for cost center groups within their corporate hierarchy. Amdocs Self- Service Report enables you and your corporate customers to add userdefined reporting capabilities for ad-hoc queries. E-COMMERCE AND ORDERING Amdocs E-Commerce enables shopping and purchasing in your web selfservice portal, providing shopping cart, product catalog, personalization and pricing capabilities. Amdocs E-Commerce gives your business the ability to create a highlypersonalized and targeted shopping experience enabling you to capture more revenue through lower cost online channels. Corporate customers receive control over which products and services they can offer individuals within their organization and they also gain online control over their communications resources and inventory, such as mobile handsets. Corporations can also perform mass activations, suspensions, configurations, exchanges and deactivations of equipment and services. Amdocs Self-Service processes 5,000,000 E-Commerce transactions per month - and it continues to grow! Self - Service Lifecycle LEARN SERVICE SHOP ANALYZE PURCHASE BILL AMDOCS SELF-SERVICE 3

4 E-SERVICE AND KNOWLEDGE MANAGEMENT Amdocs E-Service empowers customers to manage their accounts, create trouble tickets and find the answers to questions and resolve service issues through your web self-service portal. Amdocs E-Service integrates with customer management and provides search, knowledge management and trouble-ticketing functions to give customers the tools to efficiently manage their services with your business. Amdocs E-Service manages the self-service profile including account information, passwords, security and look and feel of their self-service homepage. As well as offering customers an online unified view of their accounts including voice and data services they can also actively update their account and subscriber information and receive promotional offerings related to their support issues and enquiries. Through integration with leading e-service solutions, Amdocs offers agent chat and co-browse capabilities, virtual agent assistance and personal virtual device education. IMPROVE YOUR OPERATIONAL EFFICIENCY With Amdocs Self-Service, not only can you replace paper bills, but you can also reduce the number of days before receiving payment and improve the collection process by automating invoice disputes and resolution. You can also deflect service phone calls to web-based self care which needs little or no direct agent interaction, enabling you to scale up efficiently to keep up with your growing customer base MORE WEB PURCHASING With Amdocs Self-Service, you can increase revenues by speeding up the order- to-cash process. Since your customers can now easily shop for, order and configure services and equipment 24x7, this means you can quickly introduce new services and bundled offerings to the market, capitalize on a greater exposure of these offers, and also reinforce your branding to your target audience. 4 AMDOCS SELF-SERVICE

5 amdocs > customer experience systems innovation WHY WAIT LONGER FOR PAYMENT Self-service isn t just about deflecting billing enquiries or changing paper to electronic bills. It s about automating key processes in the billing lifecycle that benefit both the end users and your business. Amdocs Self-Service helps reduce the time to payment by creating an automated dispute and adjustment process which helps avoid lengthy delays for bill payment. BETTER SELF-SERVICE, MORE LOYALTY Adoption rates for self-service are important because they result in operational cost-benefits. Amdocs Self-Service provides everything you need to keep your customers coming back to your portal efficient management of services, valuable offers and easier and secure purchasing and the means to take on problems and resolve them. Mail TV Mobile Dealer & Kiosk Web IVR Enterprise AMDOCS E-BILLING > Bill Presentment AMDOCS E-COMMERCE > Search & Discovery AMDOCS E-SERVICE > Trouble Ticket Management > Bill Payment > Guided Experience > Order/Problem tracking SMB Consumer Dealers > Online Reporting > Disputes > Replenishment > Bill History > Address Book > Shopping Cart > Digital Content > Offer & Bundles > Order Tracking > Current Service Updates > Customer Profile Management > Search > Knowledge Management > FAQ & Troubleshooting > Bill Comparison Partners > Service Dashboards AMDOCS SELF-SERVICE FOUNDATION Notifications Security Data Extract Rules Engine UI Framework Web Services AMDOCS SELF-SERVICE 5

6 ABOUT AMDOCS Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA CYPRUS ISRAEL SPAIN CANADA CHINA CZECH REPUBLIC ITALY SWEDEN COSTA RICA INDIA FRANCE THE NETHERLANDS TURKEY MEXICO JAPAN GERMANY POLAND UNITED KINGDOM UNITED STATES SINGAPORE HUNGARY RUSSIA THAILAND IRELAND SOUTH AFRICA For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at 6 AMDOCS SELF-SERVICE Copyright 2010 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. These materials are confidential, and shall be returned to Amdocs upon request. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, CES, Cramer, Qpass, SigValue, DST Innovis, JacobsRimell, ChangingWorlds and jnetx are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. SLF_SRVC_BRO_05-10

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.

More information

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the

More information

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving

More information

The Amdocs Enterprise Customer Management Solution

The Amdocs Enterprise Customer Management Solution The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Mobile Application Testing

Mobile Application Testing Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world

More information

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio

More information

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily

More information

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay

More information

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES AMDOCS CUSTOMER success story T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES By on-going adoption of the latest

More information

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system

More information

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP AMDOCS CUSTOMER success story TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP The Amdocs Smart Agent Desktop reduces our costs for implementing features and services by 20 to

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014 Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from

More information

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate

More information

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business

More information

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS

More information

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS AMDOCS CUSTOMER success story LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS Amdocs OSS saves time locating equipment, reduces

More information

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your

More information

Amdocs Smart Device Support Solution

Amdocs Smart Device Support Solution Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,

More information

Amdocs Energy Solution

Amdocs Energy Solution Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and

More information

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS AMDOCS CUSTOMER success story GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS MOBILICITY SPEEDS TO MARKET WITH EXTREME OUTSOURCING MODEL Very rapid time

More information

Amdocs Field Service

Amdocs Field Service Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver

More information

Amdocs Web Service Factory

Amdocs Web Service Factory Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive

More information

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.

More information

Amdocs Data Integrity Management Suite. Rediscover your network

Amdocs Data Integrity Management Suite. Rediscover your network Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers

More information

Amdocs Smart Agent Desktop

Amdocs Smart Agent Desktop Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.

More information

amdocs customer SucceSS StORy Duncan Bennett

amdocs customer SucceSS StORy Duncan Bennett AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably

More information

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION AMDOCS CUSTOMER success story INDIA S FOREMOST AND TRULY INTEGRATED TELECOMMUNICATIONS SERVICE PROVIDER INCREASES CUSTOMER SERVICE PERFORMANCE WITH AMDOCS BUSINESS TRANSFORMATION SERVICES By partnering

More information

Amdocs Commercial Billing Solution. Central Fee and Interest Manager

Amdocs Commercial Billing Solution. Central Fee and Interest Manager Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,

More information

Amdocs Customer Management

Amdocs Customer Management Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits

More information

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers Amdocs CES Multi-Play Smart Pack A customer care and billing solution for multi-play service providers DOES YOUR MULTIPLE SERVICE PORTFOLIO MANAGE YOU, OR DO YOU MANAGE IT? As a service provider in the

More information

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3

More information

Amdocs Support. Maximize your investment

Amdocs Support. Maximize your investment Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from

More information

OSS Managed Services A New Business Model for Service Providers

OSS Managed Services A New Business Model for Service Providers OSS Managed Services A New Business Model for Service Providers OSS MANAGED SERVICES - a new business model for service providers 2 Contents Executive Summary...3 The Current Environment: Riddled with

More information

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION?

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION: THE PREPAID LOYALTY CHALLENGE 1 EFFECTIVE STRATEGIES FOR PREPAID LOYALTY 2 BETTER RATES DON T JUST MEAN CHEAPER

More information

Amdocs SMB Social Experience Solution. Get social with your SMB customers

Amdocs SMB Social Experience Solution. Get social with your SMB customers Amdocs SMB Social Experience Solution Get social with your SMB customers smb social experience solution In today s connected world, businesses with a strong social media presence have the advantage of

More information

Leveraging Business Process Management with Smart Project Orchestration

Leveraging Business Process Management with Smart Project Orchestration Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3

More information

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era When reaching zero is actually a good thing How to recover revenues in the 4G/LTE era It s definitely a data world There s no other word for it: mobile data usage is skyrocketing. A leading carrier in

More information

Answering challenges of the VoLTE era

Answering challenges of the VoLTE era Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement

More information

DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING

DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING AMDOCS CUSTOMER success story DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING Amdocs OSS has enabled Slovak Telekom to improve service operations

More information

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS

More information

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs convergent charging benchmark on IBM blade servers Amdocs Turbo Charging and IBM Bladecenter blade

More information

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported

More information

Creating Differentiation by Simplifying Customer Experience

Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Service providers today are facing intense competitive challenges from other operators, over-the-top

More information

Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies

Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies AMDOCS OPERATIONAL DATA STORE 2 Contents Introduction... 3 Why Agile Testing... 4 Common Challenges Faced by CSPs

More information

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper Meeting the Communication Needs of SMBs and Large Businesses Amdocs OSS Service Fulfillment White Paper MEETING THE COMMUNICATION NEEDS OF SMBs AND LARGE BUSINESSES Contents Executive Summary...3 Telecom

More information

Driving business value from Amdocs pre-integrated Order-to-Activation

Driving business value from Amdocs pre-integrated Order-to-Activation Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution

More information

CES 9.1 Unleash the Power of Experience

CES 9.1 Unleash the Power of Experience CES 9.1 Unleash the Power of Experience Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology,

More information

Prepaid loyalty: fact or fiction?

Prepaid loyalty: fact or fiction? Prepaid loyalty: fact or fiction? PREPAID LOYALTY: FACT OR FICTION? 2 Contents Executive Summary... 3 Introduction... 3 Effective strategies for prepaid loyalty... 4 Don t hold out on prepaid customers...

More information

AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION

AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION BT AMDOCS CLARIFYCRM CASE STUDY www.amdocs.com AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION CHALLENGE > Support the IT needs of 140,000 staff in one of the UK s largest businesses

More information

whitepaper critical software characteristics

whitepaper critical software characteristics australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

STOP GOING IT ALONE: USING MANAGED SERVICES TO ENHANCE THE CUSTOMER EXPERIENCE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

STOP GOING IT ALONE: USING MANAGED SERVICES TO ENHANCE THE CUSTOMER EXPERIENCE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION STOP GOING IT ALONE: USING MANAGED SERVICES TO ENHANCE THE CUSTOMER EXPERIENCE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION CONTENTS EXECUTIVE SUMMARY... 3 INTRODUCTION... 4 The Challenge of Customer

More information

Amdocs Blueprint to Digital. From Vision to Reality

Amdocs Blueprint to Digital. From Vision to Reality Amdocs Blueprint to Digital From Vision to Reality Amdocs deep understanding of its customers and how the industry is evolving enables the company to use its broad technology and services portfolio to

More information

Cisco Smart Care Service

Cisco Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,

More information

E-Seminar. E-Commerce Internet Business Solution Seminar

E-Seminar. E-Commerce Internet Business Solution Seminar E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce

More information

Microsoft Dynamics CRM Online. Pricing & Licensing. Frequently Asked Questions

Microsoft Dynamics CRM Online. Pricing & Licensing. Frequently Asked Questions Microsoft Dynamics CRM Online Pricing & Licensing Frequently Asked Questions A frequently asked questions (FAQ) document on pricing & licensing for Microsoft Dynamics CRM Online. The document provides

More information

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...

More information

Cisco Phone Systems Telemarketing Script Cold Call

Cisco Phone Systems Telemarketing Script Cold Call Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

Microsoft Dynamics CRM Online. Pricing & Licensing. Frequently Asked Questions

Microsoft Dynamics CRM Online. Pricing & Licensing. Frequently Asked Questions Microsoft Dynamics CRM Online Pricing & Licensing Frequently Asked Questions A frequently asked questions (FAQ) document on pricing & licensing for Microsoft Dynamics CRM Online. The document provides

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on

More information

Cloud Adoption in Small- to Medium-Sized Businesses

Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses 2 Contents INTRODUCTION...3 ABOUT THE SURVEY...4 CLOUD COMPUTING IS GROWING RAPIDLY AMONG SMBs...5

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE CONTENT SERVICE REQUEST CREATION EFFICIENCY AND ACCURACY... 1 COMPREHENSIVE CUSTOMER INFORMATION...

More information

SIEBEL EBILLING MANAGER AND BILLING ANALYTICS SELF- SERVICE SOLUTIONS

SIEBEL EBILLING MANAGER AND BILLING ANALYTICS SELF- SERVICE SOLUTIONS SIEBEL EBILLING MANAGER AND BILLING ANALYTICS SELF- SERVICE SOLUTIONS Oracle s Siebel Customer Relationship Management (CRM) applications enable organizations to more effectively sell to, market to, and

More information

It looks like your regular telephone.

It looks like your regular telephone. It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Who We Are. Denis Thiery Chairman and Chief Executive Officer

Who We Are. Denis Thiery Chairman and Chief Executive Officer Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping

More information

Amdocs Policy Controller

Amdocs Policy Controller Amdocs Policy Controller The Amdocs Policy Controller is a highly flexible and scalable policy server specifically designed to help service providers manage the impact of mobile data growth on their networks

More information

Empower Your Law Firm with Your Next Phone System

Empower Your Law Firm with Your Next Phone System Empower Your Law Firm with Your Next Phone System BROCHURE CISCO SMB CLASS SOLUTIONS Law Firm Boosts Client Service and its Bottom Line Hahn & Hessen, LLP, a New York City law firm, is using a Cisco IP

More information

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business

More information

Accenture 2010 Global Consumer Research executive summary

Accenture 2010 Global Consumer Research executive summary Accenture Global Consumer Research executive summary Introduction Accenture annually surveys consumers across geographies and industries about their experiences and behaviors. The Accenture Global Consumer

More information

Get the benefits of Norgren s unique range of Online services

Get the benefits of Norgren s unique range of Online services Get the benefits of Norgren s unique range of Online services Make your job easier and save time - everything you need to select, design and purchase Norgren pneumatics is in one convenient location, available

More information

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture

More information

Amdocs Global Strategic Sourcing

Amdocs Global Strategic Sourcing Amdocs Global Strategic Sourcing Over the years, Amdocs Managed Services operations have matured from providing support services around its own products to managing and running end-to-end operations around

More information

Amdocs Global Strategic Sourcing

Amdocs Global Strategic Sourcing Amdocs Global Strategic Sourcing Over the years, Amdocs Managed Services operations have matured from providing support services around its own products to managing and running end-to-end operations around

More information

Putting The Cloud To Work For Real Businesses

Putting The Cloud To Work For Real Businesses Pavel Ershov Regional Vice President and General Manager Asia Pacific Japan Parallels Putting The Cloud To Work For Real Businesses Proven models for success in a true multi-service world 2014 Parallels

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

Microsoft Dynamics CRM Online on Volume Licensing Frequently Asked Questions

Microsoft Dynamics CRM Online on Volume Licensing Frequently Asked Questions Microsoft Dynamics CRM Online on Volume Licensing Frequently Asked Questions A frequently asked questions (FAQ) document on Microsoft Dynamics CRM Online on through Volume Licensing (VL). The document

More information

Reducing Cycle Times and Work in Process Management Costs: Aerospace and Defense Industry

Reducing Cycle Times and Work in Process Management Costs: Aerospace and Defense Industry Reducing Cycle Times and Work in Process Management Costs: Aerospace and Defense Industry CYCLE TIMES AND COST CHALLENGES In Aerospace and Defense environments, the longer work stays in process, the longer

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software

More information

Accenture 2013 Global Consumer Pulse Survey. Global & U.S. Key Findings

Accenture 2013 Global Consumer Pulse Survey. Global & U.S. Key Findings Accenture Global Consumer Pulse Survey Global & U.S. Key Findings Contents Executive Summary Overview of the Switching Economy Key Findings Methodology and Survey Sample Copyright Accenture All rights

More information

Microsoft Dynamics CRM Online. Pricing & Licensing. Frequently Asked Questions

Microsoft Dynamics CRM Online. Pricing & Licensing. Frequently Asked Questions Microsoft Dynamics CRM Online Pricing & Licensing Frequently Asked Questions A frequently asked questions (FAQ) document on pricing & licensing for Microsoft Dynamics CRM Online. The document provides

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

A Nielsen Report Global Trust in Advertising and Brand Messages. April 2012

A Nielsen Report Global Trust in Advertising and Brand Messages. April 2012 A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN EARNED ADVERTISING GROWS IN IMPORTANCE Earned media sources remain most credible Trust in traditional paid advertising

More information

Lawson Business Intelligence. Solutions for Healthcare

Lawson Business Intelligence. Solutions for Healthcare Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through

More information

Software Tax Characterization Helpdesk Quarterly April 2012

Software Tax Characterization Helpdesk Quarterly April 2012 Software Tax Characterization Helpdesk Quarterly April 2012 Characterizing foreign software revenues is a complex challenge for large and small software firms alike. Variations in the rules around the

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information Requests January - June, Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and

More information

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES OVERVIEW CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES COMPANY PROFILE Cisco CallManager Express (CME) promotional bundles are appropriate for small businesses

More information

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs)

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Convergence doesn t have to be complex. It can be simple to implement and fast to monetize. CONVERGENCE DOESN T HAVE TO BE COMPLEX.

More information