Amdocs Energy Solution

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2 Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and developing comprehensive business processes. Parlaying our deep experience and expertise in customer relationship systems, we are proud to introduce the Amdocs Energy Solution. The is a pre-integrated modular set of products adapted especially for the energy industry. It handles billions of events a day while introducing real time customer and revenue management. Providing a best of suite solution and one of the strongest delivery capabilities in the market, Amdocs facilitates fast and profitable growth for our utilities customers. 2 AMDOCS ENERGY SOLUTION

3 The challenges The demand for electricity is on the rise, generating some of the most serious challenges the energy industry has faced in the past 40 years. With the need to minimize energy peaks and facilitate better off-peak energy usage, energy companies are looking for ways to: The delivers modular business support systems for smart grid infrastructure, including customer care and event collection for real time consumption control, bundles and dynamic tariff configuration, end-toend solutions for electric vehicles, partner management and more. It supports tariff plans such as peak/off peak charging and prepaid/postpaid payments, allowing utility companies to benefit from a decline in peak loads and better offpeak management, a massive reduction in customer cost of service as well as unmatched customer experience business processes. Improve energy efficiency by giving consumers incentives to better utilize the benefits of smart electricity Increase customer satisfaction with improved service and performance reliability, together with appealing tariff plans Reduce time to market for new offerings Build a comprehensive customer database, nourished by constant business intelligence Ensure revenue generation through personalized offers Lower the cost of energy transmission and distribution while providing more storage options Improve operational efficiency with a pre-integrated, standard based solution for efficient back-end customer and transaction management AMDOCS ENERGY SOLUTION 3

4 The is comprised of the following pre-integrated, yet modular components: call center Customer Interaction Manager Billing Manager Support order sales FIELD SERVICE E-BILLING Self Service E-Commerce E-service Data & Resource Management Enterprise Product Catalog subscriber resource manager voucher manager Customer, Events & Product Data Settlement & Partner Manager Partner Management CONTACTS Reports CHARGING & RATING CONVERGED CHARGING BALANCE MANAGEMENT REPLENISHMENT MANAGER Partners & Dealers Settlement BILLING Payment Feed Availability Manager Error Management Portfolio Management Tools Configuration & Monitoring Control Integration Framework Process Manager Security Reporting Installation Billing & Financials Invoicing Collections Event Collection MEDIATION Management Parsing & Enhancement & Guiding Data Distribution Accounts Receivable Document Designer Call Center The Call Center enables companies to offer their customers a differentiated, personalized experience across multiple touch points through a unified desktop. It ensures a consistent, cross-channel customer experience while cost effectively managing all customer touch points. The system simplifies the ordering process, reduces order fallout and operational complexity, increases the number of calls handled by 30%, and reduces faulty orders by 50%. Data & Resource Management Data & Resource Management is a single system of records for all products, digital goods and hard goods that a service provider bundles and sells. The Enterprise Product Catalog provides sophisticated bundling capabilities across lines of business, multidimensional pricing, and a flexible and extensible data model with vast integration capabilities. All product data is visible through a single view, accompanied by an eligibility and compatibility rules engine. 4 AMDOCS ENERGY SOLUTION

5 Mediation Manager Amdocs Mediation Manager collects, processes (correlation, validation, aggregation, de-duplication, cloning, splitting and enrichment), and distributes usage data. A single system supports all types of formats and services, in either passive or active (bi-directional) mode, while handling real-time and batch processing.. The Mediation Manager provides sophisticated content services support (connected home, BPL) through an easily configurable design. It also promotes significant grid and smart metering cost reductions. Self-Service Self-Service enables self-directed information and transactional processes at any self-service touch point. It allows e-billing, payment and bill analysis of billing formats as well as e-service through customer account management and trouble ticketing to any given customer relationship management (CRM) system. The system also provides e-commerce for online ordering of network and physical products. Charging and Rating Powered by breakthrough technology for real-time, Charging and Rating performs complex event processing including offer definition, event handling, rating and charging. Supports any rating mode with a single real-time charging architecture End-to-end postpaid and prepaid charging with seamless integration Massive scalability for demanding growth and services newly designed architecture Sophisticated customer model and multi-level organizational hierarchy Comprehensive set of foundation tools for system security, configuration and monitoring Proven processing of nine billion events a day Settlement and Partner Manager Settlement and Partner Manager is a single platform which supports all business partners, including billing management, rating and reconciliation with other service providers, roaming events (e.g. outbound electric vehicle recharging), and manages a complex value chain of enablers, developers, advertisers and revenue sharing schemes. Amdocs Settlement and Partner Manager also controls wholesale products, services and prices, the partner s financial lifecycle revenue assurance (SAP interface), and monitoring of partner performance including forecasting and alarms, and dealer management (commissioning, claw-backs and sales strategies). Account Receivables Account Receivables maintains customer account balances and handles payments, credits, back-outs, fund transfers, deposits, and other financial activities. It has flexible invoice collection from any billing system with full automation of payment activities. Mass distribution over low-cost server configuration Flexible definition and configuration of rating logic AMDOCS ENERGY SOLUTION 5

6 Collections Collections supports the handling of overdue accounts, monitors accounts on an ongoing basis, reports on overdue or delinquent accounts, and performs various activities required for the collection of unpaid balances to minimize bad debt. Replenishment Manager Replenishment Manager delivers end-to-end automation of recharging prepaid balances via multiple payment methods. It manages recharging (top-up) of balances through multiple payment methods (vouchers, cash, debit, and credit) and recharge channels (customer support representatives, IVRs, Web, mobile, etc.). Flexible policy configuration enables companies to implement tailor-made replenishment guidelines for each offer. Voucher Manager Voucher Manager handles the recharge of a voucher s complete lifecycle, voucher ordering from the manufacturer, and voucher distribution to dealers, including comprehensive automation of the voucher lifecycle for increased operating efficiency. It enables locking of vouchers after a predefined number of failed activation attempts, and provides a detailed voucher status, PIN generation and encryption capabilities to reduce voucher fraud risk. empowers energy companies with additional capabilities including complementary fraud prevention, built-in bundles and packages, tailored business processes and more. 6 AMDOCS ENERGY SOLUTION

7 Credit Card Validation address Validation CTI/IVR SMS/ gis nms BI/ Data Warehouse erp call center Billing & Financials Self Service Data & Resource Management MEDIATION Management & Settlement Partner Manager Charging & Rating Portfolio Management Tools g/l Credit Cards banks Integration Layer Network Support System (NSS) Charging Points Service Point Smart Grid Solution Component Interface 3rd Party System Support for Energy Trends comprises a comprehensive solution for Electric Vehicles (EV), allowing energy companies to launch Electric Vehicle services and control the process from car/service ordering through end-user service payments, all the way to supporting customers while recharging or on the road. Energy companies are leveraging the EV trend by offering their customers special rates for night battery charging, thereby increasing their revenues utilizing excess night energy. The covers the whole customer lifecycle starting from leads and sales, contracts (including choosing a tariff plan), ongoing energy consumption measuring and bill production. In addition, it supports the partner lifecycle through agreement management, event processing, reconciliation, adjustments and reporting. A sophisticated mechanism allows immediate and delayed recharging, while calculating current loads and limitations according to a specific location (office building, recharging parking lot, etc.). AMDOCS ENERGY SOLUTION 7

8 Leveraging your Existing Assets Upon evaluating the changes to the environment once smart grid is deployed, certain technical adoptions should be made to the IT infrastructure. Some are essential, while others are advisable. In many cases, your existing customer care and billing systems are serving you faithfully but you need to address the millions of events arriving monthly from various types of meters and you require real time consumption evaluation and dynamic pricing. To address these changing needs, the following enhancements should be made: Mediation Upgrade the existing MdM to a comprehensive data and event collector that standardizes all grid events and bridges them with any entity within the organization (billing, marketing, and more) Enterprise product catalog Create efficient consolidation and management among all existing catalogs Charging and Rating Introduce an efficient rater that analyzes and rates billions of transactions a day per various dynamic pricing criteria while presenting you with current consumption statistics and recommended pricing Amdocs mediation manager amdocs enterprise product catalog amdocs charching & rating amdocs settlement & partner manager amdocs self service EXISTING ASSETS call centre & customer support PRODUCT CATALOG 1 MdM SETTLEMENT PRODUCT CATALOG 3 PRODUCT CATALOG 2 As power distributors trade electricity capacity with various partners while distributing to customers, real time decision making and partner and customer interactions become more sophisticated and frequent. It is advisable to upgrade existing partner management and self-service capabilities to multi-dimensional, robust systems. BILLING & FINANCIALS 8 AMDOCS ENERGY SOLUTION

9 About Amdocs For 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading business and network support systems with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries. Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA Austria ISRAEL SPAIN CANADA CHINA CYPRUS kazakhstan SWEDEN COSTA RICA INDIA CZECH REPUBLIC THE NETHERLANDS UNITED KINGDOM MEXICO JAPAN FRANCE POLAND United Arab Emirates - Dubai UNITED STATES Philippines GERMANY RUSSIA Singapore IRELAND SOUTH AFRICA Taiwan THAILAND VIETNAM For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright Amdocs All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs reserves the right to revise this document and to make changes in the content from time to time without notice. Amdocs may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, Cramer and Qpass are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. Created 5/2012