Amdocs Energy Solution

Size: px
Start display at page:

Download "Amdocs Energy Solution"

Transcription

1

2 Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and developing comprehensive business processes. Parlaying our deep experience and expertise in customer relationship systems, we are proud to introduce the Amdocs Energy Solution. The is a pre-integrated modular set of products adapted especially for the energy industry. It handles billions of events a day while introducing real time customer and revenue management. Providing a best of suite solution and one of the strongest delivery capabilities in the market, Amdocs facilitates fast and profitable growth for our utilities customers. 2 AMDOCS ENERGY SOLUTION

3 The challenges The demand for electricity is on the rise, generating some of the most serious challenges the energy industry has faced in the past 40 years. With the need to minimize energy peaks and facilitate better off-peak energy usage, energy companies are looking for ways to: The delivers modular business support systems for smart grid infrastructure, including customer care and event collection for real time consumption control, bundles and dynamic tariff configuration, end-toend solutions for electric vehicles, partner management and more. It supports tariff plans such as peak/off peak charging and prepaid/postpaid payments, allowing utility companies to benefit from a decline in peak loads and better offpeak management, a massive reduction in customer cost of service as well as unmatched customer experience business processes. Improve energy efficiency by giving consumers incentives to better utilize the benefits of smart electricity Increase customer satisfaction with improved service and performance reliability, together with appealing tariff plans Reduce time to market for new offerings Build a comprehensive customer database, nourished by constant business intelligence Ensure revenue generation through personalized offers Lower the cost of energy transmission and distribution while providing more storage options Improve operational efficiency with a pre-integrated, standard based solution for efficient back-end customer and transaction management AMDOCS ENERGY SOLUTION 3

4 The is comprised of the following pre-integrated, yet modular components: call center Customer Interaction Manager Billing Manager Support order sales FIELD SERVICE E-BILLING Self Service E-Commerce E-service Data & Resource Management Enterprise Product Catalog subscriber resource manager voucher manager Customer, Events & Product Data Settlement & Partner Manager Partner Management CONTACTS Reports CHARGING & RATING CONVERGED CHARGING BALANCE MANAGEMENT REPLENISHMENT MANAGER Partners & Dealers Settlement BILLING Payment Feed Availability Manager Error Management Portfolio Management Tools Configuration & Monitoring Control Integration Framework Process Manager Security Reporting Installation Billing & Financials Invoicing Collections Event Collection MEDIATION Management Parsing & Enhancement & Guiding Data Distribution Accounts Receivable Document Designer Call Center The Call Center enables companies to offer their customers a differentiated, personalized experience across multiple touch points through a unified desktop. It ensures a consistent, cross-channel customer experience while cost effectively managing all customer touch points. The system simplifies the ordering process, reduces order fallout and operational complexity, increases the number of calls handled by 30%, and reduces faulty orders by 50%. Data & Resource Management Data & Resource Management is a single system of records for all products, digital goods and hard goods that a service provider bundles and sells. The Enterprise Product Catalog provides sophisticated bundling capabilities across lines of business, multidimensional pricing, and a flexible and extensible data model with vast integration capabilities. All product data is visible through a single view, accompanied by an eligibility and compatibility rules engine. 4 AMDOCS ENERGY SOLUTION

5 Mediation Manager Amdocs Mediation Manager collects, processes (correlation, validation, aggregation, de-duplication, cloning, splitting and enrichment), and distributes usage data. A single system supports all types of formats and services, in either passive or active (bi-directional) mode, while handling real-time and batch processing.. The Mediation Manager provides sophisticated content services support (connected home, BPL) through an easily configurable design. It also promotes significant grid and smart metering cost reductions. Self-Service Self-Service enables self-directed information and transactional processes at any self-service touch point. It allows e-billing, payment and bill analysis of billing formats as well as e-service through customer account management and trouble ticketing to any given customer relationship management (CRM) system. The system also provides e-commerce for online ordering of network and physical products. Charging and Rating Powered by breakthrough technology for real-time, Charging and Rating performs complex event processing including offer definition, event handling, rating and charging. Supports any rating mode with a single real-time charging architecture End-to-end postpaid and prepaid charging with seamless integration Massive scalability for demanding growth and services newly designed architecture Sophisticated customer model and multi-level organizational hierarchy Comprehensive set of foundation tools for system security, configuration and monitoring Proven processing of nine billion events a day Settlement and Partner Manager Settlement and Partner Manager is a single platform which supports all business partners, including billing management, rating and reconciliation with other service providers, roaming events (e.g. outbound electric vehicle recharging), and manages a complex value chain of enablers, developers, advertisers and revenue sharing schemes. Amdocs Settlement and Partner Manager also controls wholesale products, services and prices, the partner s financial lifecycle revenue assurance (SAP interface), and monitoring of partner performance including forecasting and alarms, and dealer management (commissioning, claw-backs and sales strategies). Account Receivables Account Receivables maintains customer account balances and handles payments, credits, back-outs, fund transfers, deposits, and other financial activities. It has flexible invoice collection from any billing system with full automation of payment activities. Mass distribution over low-cost server configuration Flexible definition and configuration of rating logic AMDOCS ENERGY SOLUTION 5

6 Collections Collections supports the handling of overdue accounts, monitors accounts on an ongoing basis, reports on overdue or delinquent accounts, and performs various activities required for the collection of unpaid balances to minimize bad debt. Replenishment Manager Replenishment Manager delivers end-to-end automation of recharging prepaid balances via multiple payment methods. It manages recharging (top-up) of balances through multiple payment methods (vouchers, cash, debit, and credit) and recharge channels (customer support representatives, IVRs, Web, mobile, etc.). Flexible policy configuration enables companies to implement tailor-made replenishment guidelines for each offer. Voucher Manager Voucher Manager handles the recharge of a voucher s complete lifecycle, voucher ordering from the manufacturer, and voucher distribution to dealers, including comprehensive automation of the voucher lifecycle for increased operating efficiency. It enables locking of vouchers after a predefined number of failed activation attempts, and provides a detailed voucher status, PIN generation and encryption capabilities to reduce voucher fraud risk. empowers energy companies with additional capabilities including complementary fraud prevention, built-in bundles and packages, tailored business processes and more. 6 AMDOCS ENERGY SOLUTION

7 Credit Card Validation address Validation CTI/IVR SMS/ gis nms BI/ Data Warehouse erp call center Billing & Financials Self Service Data & Resource Management MEDIATION Management & Settlement Partner Manager Charging & Rating Portfolio Management Tools g/l Credit Cards banks Integration Layer Network Support System (NSS) Charging Points Service Point Smart Grid Solution Component Interface 3rd Party System Support for Energy Trends comprises a comprehensive solution for Electric Vehicles (EV), allowing energy companies to launch Electric Vehicle services and control the process from car/service ordering through end-user service payments, all the way to supporting customers while recharging or on the road. Energy companies are leveraging the EV trend by offering their customers special rates for night battery charging, thereby increasing their revenues utilizing excess night energy. The covers the whole customer lifecycle starting from leads and sales, contracts (including choosing a tariff plan), ongoing energy consumption measuring and bill production. In addition, it supports the partner lifecycle through agreement management, event processing, reconciliation, adjustments and reporting. A sophisticated mechanism allows immediate and delayed recharging, while calculating current loads and limitations according to a specific location (office building, recharging parking lot, etc.). AMDOCS ENERGY SOLUTION 7

8 Leveraging your Existing Assets Upon evaluating the changes to the environment once smart grid is deployed, certain technical adoptions should be made to the IT infrastructure. Some are essential, while others are advisable. In many cases, your existing customer care and billing systems are serving you faithfully but you need to address the millions of events arriving monthly from various types of meters and you require real time consumption evaluation and dynamic pricing. To address these changing needs, the following enhancements should be made: Mediation Upgrade the existing MdM to a comprehensive data and event collector that standardizes all grid events and bridges them with any entity within the organization (billing, marketing, and more) Enterprise product catalog Create efficient consolidation and management among all existing catalogs Charging and Rating Introduce an efficient rater that analyzes and rates billions of transactions a day per various dynamic pricing criteria while presenting you with current consumption statistics and recommended pricing Amdocs mediation manager amdocs enterprise product catalog amdocs charching & rating amdocs settlement & partner manager amdocs self service EXISTING ASSETS call centre & customer support PRODUCT CATALOG 1 MdM SETTLEMENT PRODUCT CATALOG 3 PRODUCT CATALOG 2 As power distributors trade electricity capacity with various partners while distributing to customers, real time decision making and partner and customer interactions become more sophisticated and frequent. It is advisable to upgrade existing partner management and self-service capabilities to multi-dimensional, robust systems. BILLING & FINANCIALS 8 AMDOCS ENERGY SOLUTION

9 About Amdocs For 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading business and network support systems with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries. Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA Austria ISRAEL SPAIN CANADA CHINA CYPRUS kazakhstan SWEDEN COSTA RICA INDIA CZECH REPUBLIC THE NETHERLANDS UNITED KINGDOM MEXICO JAPAN FRANCE POLAND United Arab Emirates - Dubai UNITED STATES Philippines GERMANY RUSSIA Singapore IRELAND SOUTH AFRICA Taiwan THAILAND VIETNAM For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright Amdocs All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs reserves the right to revise this document and to make changes in the content from time to time without notice. Amdocs may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, Cramer and Qpass are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. Created 5/2012

The Amdocs Enterprise Customer Management Solution

The Amdocs Enterprise Customer Management Solution The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators

More information

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your

More information

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1 amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

Amdocs Commercial Billing Solution. Central Fee and Interest Manager

Amdocs Commercial Billing Solution. Central Fee and Interest Manager Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,

More information

Amdocs Field Service

Amdocs Field Service Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver

More information

Amdocs Smart Device Support Solution

Amdocs Smart Device Support Solution Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,

More information

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014 Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from

More information

Amdocs Web Service Factory

Amdocs Web Service Factory Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive

More information

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Amdocs Data Integrity Management Suite. Rediscover your network

Amdocs Data Integrity Management Suite. Rediscover your network Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers

More information

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business

More information

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES AMDOCS CUSTOMER success story T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES By on-going adoption of the latest

More information

Amdocs Smart Agent Desktop

Amdocs Smart Agent Desktop Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive

More information

Amdocs Support. Maximize your investment

Amdocs Support. Maximize your investment Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from

More information

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

Mobile Application Testing

Mobile Application Testing Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world

More information

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.

More information

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,

More information

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay

More information

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS

More information

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving

More information

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the

More information

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3

More information

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system

More information

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio

More information

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 AMDOCS CUSTOMER success story SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 The main benefit of using Amdocs or Cramer is their best of suite approach. In the past, we had a policy of best

More information

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP AMDOCS CUSTOMER success story TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP The Amdocs Smart Agent Desktop reduces our costs for implementing features and services by 20 to

More information

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.

More information

Amdocs Customer Management

Amdocs Customer Management Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

amdocs customer SucceSS StORy Duncan Bennett

amdocs customer SucceSS StORy Duncan Bennett AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably

More information

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs convergent charging benchmark on IBM blade servers Amdocs Turbo Charging and IBM Bladecenter blade

More information

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers Amdocs CES Multi-Play Smart Pack A customer care and billing solution for multi-play service providers DOES YOUR MULTIPLE SERVICE PORTFOLIO MANAGE YOU, OR DO YOU MANAGE IT? As a service provider in the

More information

Answering challenges of the VoLTE era

Answering challenges of the VoLTE era Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement

More information

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION AMDOCS CUSTOMER success story INDIA S FOREMOST AND TRULY INTEGRATED TELECOMMUNICATIONS SERVICE PROVIDER INCREASES CUSTOMER SERVICE PERFORMANCE WITH AMDOCS BUSINESS TRANSFORMATION SERVICES By partnering

More information

OSS Managed Services A New Business Model for Service Providers

OSS Managed Services A New Business Model for Service Providers OSS Managed Services A New Business Model for Service Providers OSS MANAGED SERVICES - a new business model for service providers 2 Contents Executive Summary...3 The Current Environment: Riddled with

More information

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS AMDOCS CUSTOMER success story GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS MOBILICITY SPEEDS TO MARKET WITH EXTREME OUTSOURCING MODEL Very rapid time

More information

Leveraging Business Process Management with Smart Project Orchestration

Leveraging Business Process Management with Smart Project Orchestration Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3

More information

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate

More information

Prepaid loyalty: fact or fiction?

Prepaid loyalty: fact or fiction? Prepaid loyalty: fact or fiction? PREPAID LOYALTY: FACT OR FICTION? 2 Contents Executive Summary... 3 Introduction... 3 Effective strategies for prepaid loyalty... 4 Don t hold out on prepaid customers...

More information

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper Meeting the Communication Needs of SMBs and Large Businesses Amdocs OSS Service Fulfillment White Paper MEETING THE COMMUNICATION NEEDS OF SMBs AND LARGE BUSINESSES Contents Executive Summary...3 Telecom

More information

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive

More information

Amdocs Mobile Financial Services

Amdocs Mobile Financial Services Amdocs Mobile Financial Services The cashless pioneer re-defining money since 2001 financial inclusion ecosystem innovation the next-generation Mobile Financial Services solutions The rapid penetration

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY VODAFONE GLOBAL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY VODAFONE GLOBAL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY VODAFONE GLOBAL Vodafone is committed to delivering innovative and compelling mobile services to all our customers. Amdocs Interactive Personalized Mobile Portal

More information

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS AMDOCS CUSTOMER success story LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS Amdocs OSS saves time locating equipment, reduces

More information

Driving business value from Amdocs pre-integrated Order-to-Activation

Driving business value from Amdocs pre-integrated Order-to-Activation Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution

More information

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era When reaching zero is actually a good thing How to recover revenues in the 4G/LTE era It s definitely a data world There s no other word for it: mobile data usage is skyrocketing. A leading carrier in

More information

whitepaper critical software characteristics

whitepaper critical software characteristics australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455

More information

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on

More information

Creating Differentiation by Simplifying Customer Experience

Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Service providers today are facing intense competitive challenges from other operators, over-the-top

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base

More information

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION?

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION: THE PREPAID LOYALTY CHALLENGE 1 EFFECTIVE STRATEGIES FOR PREPAID LOYALTY 2 BETTER RATES DON T JUST MEAN CHEAPER

More information

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS

More information

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from

More information

AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION

AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION BT AMDOCS CLARIFYCRM CASE STUDY www.amdocs.com AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION CHALLENGE > Support the IT needs of 140,000 staff in one of the UK s largest businesses

More information

Amdocs Blueprint to Digital. From Vision to Reality

Amdocs Blueprint to Digital. From Vision to Reality Amdocs Blueprint to Digital From Vision to Reality Amdocs deep understanding of its customers and how the industry is evolving enables the company to use its broad technology and services portfolio to

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

Clarity Marketplace automates the management of multi-channel business environments, supporting both customers and business partners

Clarity Marketplace automates the management of multi-channel business environments, supporting both customers and business partners Clarity Marketplace automates the management of multi-channel business environments, supporting both customers and business partners clarity.com Clarity s innovative solution has helped TelstraClear deliver

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs)

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Convergence doesn t have to be complex. It can be simple to implement and fast to monetize. CONVERGENCE DOESN T HAVE TO BE COMPLEX.

More information

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

CES 9.1 Unleash the Power of Experience

CES 9.1 Unleash the Power of Experience CES 9.1 Unleash the Power of Experience Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology,

More information

IFS ApplIcAtIonS For Document management

IFS ApplIcAtIonS For Document management IFS Applications for Document management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market. And

More information

Going from utility company to powerhouse?

Going from utility company to powerhouse? tieto.com Austria, Belarus, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, India, Indonesia, Italy, Latvia, Lithuania, Malaysia, Netherlands, Norway, Poland, Russia, Singapore,

More information

IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE

IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving

More information

SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG

SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG Orange County Convention Center Orlando, Florida June 3-5, 2014 SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG SESSION CODE: 1812 Cloud

More information

ACI SELF-SERVICE BANKING

ACI SELF-SERVICE BANKING DELIVERS CONTROL, CHOICE AND FLEXIBILITY PRODUCT FLYER ACI SELF-SERVICE BANKING SINGLE INTEGRATED PLATFORM FOR ONLINE, MOBILE AND VOICE EXTENSIBLE REAL-TIME CONSUMER AND BUSINESS TRANSACTIONS AND PAYMENTS

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

INTERNET OF THINGS Delight. Optimize. Revolutionize.

INTERNET OF THINGS Delight. Optimize. Revolutionize. WWW.WIPRO.COM INTERNET OF THINGS Delight. Optimize. Revolutionize. DO BUSINESS BETTER HOW IS YOUR BUSINESS ALIGNED TO CAPITALIZE ON THE FASCINATING OPPORTUNITIES OF THE FUTURE? ARE YOU LOOKING AT DOING

More information

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...

More information

and technology engineered for agile business

and technology engineered for agile business IFS Applications architecture and technology engineered for agile business OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

Source to Pay: Transforming Invoice Processing and Document Management

Source to Pay: Transforming Invoice Processing and Document Management WIPRO CONSULTING SERVICES Business Methods Series Source to Pay: Transforming Processing and Document Management Paulo Jose Freixa Calhau Preto Senior Manager, Finance & Accounting Transformation Practice,

More information

Data Center. www.datacenter.rdm.com

Data Center. www.datacenter.rdm.com Cover photo 090.6323 www.datacenter.rdm.com Data Center Headquarters Reichle & De-Massari AG Binzstrasse 32 CHE-8620 Wetzikon/Switzerland Phone +41 (0)44 933 81 11 Fax +41 (0)44 930 49 41 www.rdm.com Your

More information

WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE HIGHLIGHTS P1 P4 P5.

WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE HIGHLIGHTS P1 P4 P5. WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE October, 2015 HIGHLIGHTS P1 P4 P5 Competitive companies that succeed are the ones that embrace change.

More information

Who We Are. Denis Thiery Chairman and Chief Executive Officer

Who We Are. Denis Thiery Chairman and Chief Executive Officer Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

CISCO NETWORK CONNECTIVITY CENTER

CISCO NETWORK CONNECTIVITY CENTER DATA SHEET CISCO NETWORK CONNECTIVITY CENTER The Cisco Network Connectivity Center (NCC) delivers end-to-end management across multiple tools, technologies, and silos. From networks and applications to

More information

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,

More information

SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM

SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM www.wipro.com SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM Sridhar Marella Padam Jain Table of Contents 3...Introduction 4... Typical Challenges in Sales & Distribution 4... Solution Capabilities

More information

MINDBill. Point of Sale

MINDBill. Point of Sale MINDBill Billing and Customer Care Solution Point of Sale 2015 MIND CTI Ltd. Table of Contents Executive Overview... 3 Architecture Highlights... 3 Product Components... 4 The Sales Module... 4 POS Retail

More information

4Motion. End-to-end 4G Wireless Broadband

4Motion. End-to-end 4G Wireless Broadband 4Motion End-to-end 4G Wireless Broadband Meeting your 4G needs with freedom of choice 4Motion is Alvarion s end-to-end 4G wireless broadband solution, connecting people and businesses everywhere for a

More information

Building on +60 GW of experience. Track record as of 31 December 2013

Building on +60 GW of experience. Track record as of 31 December 2013 Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something

More information

White paper. Four reasons why you need to consolidate your packages

White paper. Four reasons why you need to consolidate your packages White paper Four reasons why you need to consolidate your various ERP packages Four reasons why you need to consolidate your various ERP packages By Greg Romanello Senior Business Consultant IFS North

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow

More information

IP Trading Solutions

IP Trading Solutions In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate

More information

Network Availability Improvement Support Functional Area Analysis

Network Availability Improvement Support Functional Area Analysis DATA SHEET Network Availability Improvement Support Functional Area Analysis Functional Area Analysis delivers a targeted, in-depth analysis that identifies critical fault, configuration, performance,

More information

WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES

WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES CONTENT LEVEL 1... 1 LEVEL 2... 2 LEVEL 3... 2 LEVEL 4... 3 DYNAMIC SCHEDULING... 4 PREDICTIVE ANALYTICS... 6 CONCLUSION... 7 ABOUT

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Enterprise Asset Management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market.

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Shipbuilding 2 ifs shipbuilding OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business solution on the

More information

Core Banking Transformation using Oracle FLEXCUBE

Core Banking Transformation using Oracle FLEXCUBE in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

More information

Cloud Adoption in Small- to Medium-Sized Businesses

Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses 2 Contents INTRODUCTION...3 ABOUT THE SURVEY...4 CLOUD COMPUTING IS GROWING RAPIDLY AMONG SMBs...5

More information