PHOENIX NETWORKS PARTNERS

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2 ABOUT US Phoenix Networks is a leading National Internet Service Provider offering Internet access, Web Hosting, Collocation services, and Web Design in 37 US cities to home and business users. Phoenix prides itself on customer service, support and offering turn-key solutions to provide our business partners with end-to-end solutions and service. Phoenix Networks was founded in 1998 to fill the void for quality service to the small and medium sized business sector. Realizing the need for quality Internet access and support Phoenix made the transition from a leading Network Integration company into a full service Internet Service Provider. Phoenix has unmatched end-to-end support for your home or business through our extensive background and knowledge in all aspects of Local and Wide Area Network implementation and design. Phoenix s corporate office is located in St. Louis, MO including a state of the art 24/7/365 Data Center for Network Monitoring and Collocation services available to our Customers. Phoenix currently serves the following cities: St. Louis, New York, Chicago, San Francisco, San Diego, Houston, Dallas, Detroit, Boston, and Philadelphia. By 2 nd Quarter of 2000 Phoenix will have a National presence in 37 cities (See NETWORK). SERVICE Phoenix Networks employees best of the breed technology and personnel to ensure that your home or business has the most up-time available from any Internet provider. We offer 24/ 7/ 365 service and support for both your home and business. We follow through with every installation or service ticket with a personal phone call from our Customer support team as well as your dedicated sales representative to ensure that we have provided you with quality services in a timely manner and that you are satisfied!

3 PHOENIX NETWORKS PARTNERS Digital Broadcast Network Third Eye Media

4 OUR NETWORK By bypassing the major collision points found on the Internet by utilizing our superior network, we can provide the fastest most reliable connections to the Internet. Phoenix s network is multi-homed to the three largest Tier One providers currently offering 720 Mbps to the Internet allowing companies to bypass the major collisions found at the public exchange points. Our managed provisioning systems have been built to offer our customers a higher level of quality seen by the other providers. The engineers at the Network Operations Center help ensure that Phoenix Networks' customers always have fast and reliable Internet access. To ensure we can fulfill these high levels of service, our services are built in state of the art facilities, this is protection: FM 200 Fire Suppression Systems Dual 500 KVA Kohler Generators 250 Tons of Air Grounded Facilities 17 Hours of UPS Backup Phoenix Networks represents the state of the art in Internet connectivity. It permits multiple user mailboxes and registration of your own unique domain name. Traveling users can seamlessly connect to any of Phoenix Networks hubs around the country, or to a convenient 800 number. Phoenix Networks' industryleading experience, network connectivity, and support add business-class reliability that you will find in no other Internet service provider.

5 INTERNET CONNECTIVITY Phoenix Networks Internet access services meet high performance business requirements. Scalable, to meet evolving demands, Phoenix's services suit small to large organizations with high-speed Internet, data and video transfer connectivity needs. Linking 35 U.S. and Canadian cities on its QoS-based ATM broadband network, dbn offers dedicated Internet connectivity with unmatched reliability and guaranteed performance and support. Phoenix Networks Internet access benefits Optimal performance through use of fully redundant short hop count fiberbased trunks, reaching speeds of 2.5 Gbps Fractional service with a fraction of full line rate at all times Burstable service at a guaranteed cell rate less than full line rate with the capability to burst to full line rate Burstable users are billed based on the 95th percentile average of bandwidth usage, equaling nearly 36 free Internet access hours each month Dedicated service provides full line rate at all times Commitment to service excellence - from installation to 24x7 monitoring 100 percent Internet access guarantee o one day credit for each cumulative hour of downtime per month o 85 ms maximum latency on our backbone between core routers o one day service credit each month, when 12-hour average does not meet minimum latency guarantees

6 56k Dial-Up and ISDN Access Phoenix Networks offers its 56k Dial Up and 64k/ 128k ISDN users a state of the art network unlike no other Internet Service Provider in the Nation at the lowest possible cost. Phoenix's partnership with Digital Broadcast Network allows it users to dial straight into a nationwide network with a 540mb Internet Drains in St. Louis, Dallas, New York, and San Francisco with 45Mbps (DS-3) Points of Presence connections in 35 other cities in the USA and Canada. For organizations with high-speed Internet, data and video connectivity needs our QoS-based ATM broadband network combined with dbn's private peering network architecture that enables non-congested access to the Internet, Phoenix and dbn offer dedicated Internet connectivity paired with unmatched, guaranteed availability. T1/ DS-3/ OC-3 and Above Phoenix Networks Internet access features T-1 Frame Relay service from fractional speeds as low as 128K to full line rate speeds of mbps DS-3 service in either Frame or ATM (cell relay) format from fractional speeds as low as 3 mbps to full line rate speeds of 45 mbps OC-3 service in ATM (cell relay) format from fractional speeds as low as 18 mbps to full line rate speeds of 155 mbps Fractional, Burstable and dedicated access services

7 xdsl - Internet Access Phoenix Networks Turnkey Solutions Whether your business is large or small, you need data services that you can count on to access the Internet and to connect remote workers and branch offices. That's where Phoenix comes in, with high-performance networking and Internet access solutions that work for your business. Technology that adapts to you (not the other way around). Our services are all based on one of the hottest technologies around - Digital Subscriber Line (DSL). It surprises a lot of people to hear how versatile the technology is, offering speeds from 128 kbps to 7.1 Mbps (nearly five times as fast as a T-1!) But we provide service levels you can't get anywhere else. We're in the business of providing services to business. Our customer base comes from demanding industries like banking and brokerage services, high-tech manufacturing, healthcare, media, and other organizations with mission-critical networking requirements. They enjoy our full suite of flexible solutions: Solutions for people who need to work from home and connect to a corporate network at higher speeds at any hour An affordable and reliable solution for any size business to connect to the net Solutions for communication between branch offices, affiliates and the corporate network A combination of speed, service and cost you can't get anywhere else. Our solutions are based on high-speed DSL technology integrated with a sophisticated carrier-class network. Customers choose from a list of speed options that are the broadest in the industry. Depending on your location, and your need for speed, Rhythms will provide you with either a symmetrical or asymmetrical configuration: We could go on and on about the advantages of DSL. Dedicated access. DSL isn't affected by telephone or fax traffic. Always on. No need to dial up an ISP - just open your or browser program and you're immediately connected. No dropped connections. Bit for bit, less costly than ISDN, frame relay or even a T-1 line.

8 DSL gives your business the services, capabilities and support you can't get anywhere else. Complete installation all the way to the desktop. One call installs everything and shows you how to work it. No one else does that. Customer service and support at any hour. You'll sleep better at night knowing we never do. Our network operations center is staffed 24 hours a day, 7days a week. Talk to a live professional at any time. Go anywhere you need to go. Our national IP backbone can transport you anywhere, locally or nationally. Designed with your future in mind. Our network is completely scalable and based on technology positioned to carry integrated voice, data, video, and multimedia all over a single line. Flexibility. You tell us what you need, and we will meet those needs. Security. Our advanced network is the industry's most secure - and monitored 24 X 7 to keep it that way. More capability than just DSL. Features like flexibility in reaching the Internet or corporate network, automatic data backup, PBX Extension, and many more.

9 WEB DESIGN Phoenix Networks is proud to offer original designs that are second to none. Whether your needs begin with a one page presentation or you require a more comprehensive, fully interactive web site, Phoenix Networks is committed to designing innovative, eye catching sites for each and every client. Our guarantee is simple: We will be on time and will be on budget. Customer service is our highest priority and customer satisfaction is our ultimate focus. With the world of the Internet at our fingertips, Phoenix Networks can unveil your company so that you will be noticed! Each quote is given with your satisfaction, which is our utmost concern. We will research your competition, and give full attention to your needs and your goals. We offer tailored packages that can help reduce your purchase costs. We also offer the most comprehensive, fully functional sites available. If you have seen it on the Net, we can do it! Take a look at our website for an example Phoenix Networks will provide the presence your company requires for conducting business within the world of the Internet. Phoenix Networks utilizes a stringent developmental process. From the initial meeting to the final phase prior to "going live" Phoenix Networks strives to keep the lines of communication open and flowing. The initial layout determines how your site will be navigated; the programming needed for full development, and sets the overall tone. At each stage of development, client approval and satisfaction is sought and guaranteed. Together we will produce a site of which you can be extremely proud. Phoenix specializes in the following Web Services: E-Commerce Database Integration Cold Fusion, SQL Server, Sybase, MYSQL Server Multimedia Presentations and Websites FLASH, Shockwave Streaming Audio & Video Real Audio, Real Video, Microsoft Netshow

10 WEB HOSTING Full service NT and UNIX based virtual web hosting packages are available from Phoenix Networks! With support for the latest technologies in programming and application development, databases, authoring tools like MS FrontPage, Homesite, Cold Fusion, all Macromedia products, and much more, our packages meet the needs of businesses around the world. Fully integrated e-commerce web hosting services are ready for turnkey delivery via our partnership with storefront software builder Mercantec. Our affiliation with Cyber Cash and alliance with Merchant Now make it easy for you to accept and process credit card payments online. Dedicated web hosting services are available in our world-class data center. Our private network with connectivity to Digital Broadcast Network ensures maximum bandwidth availability for your demanding dedicated applications. Phoenix offers dedicated servers, which allows you a customized solution where you are the only client on that server, but you do not own the server. You have full administrative control over OS and applications, but all hardware issues are the responsibility of the service provider. Virtual Hosting Phoenix Networks also offers virtual hosting, a low cost solution to small and medium sized business. Virtual hosting is when you host your website on one of our high-end servers located in our secure and redundant data center.

11 COLLOCATION Phoenix Networks offers a state of the art data center to its customers that can be utilized for collocation of any kind of server. Collocation is when everything, hardware and software, is YOURS. You are simply putting it in our Data Center that offers full power and connectivity redundancy, and you also save the local loop charge. This is for people who insist on having "hands on" control over their own hardware. Our data center offers the following: Secure Collocation Space 24/7/365 Accessibility HVAC temperature controlled environment Power Protection (UPS & Generator) Redundant Internet Drains

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