MITEL. NetSolutions. Local Services

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1 MITEL NetSolutions Local Services

2 Your Single Source for Local Communications Services As the communications needs of businesses of all sizes continue to evolve, many companies have begun to realize the benefit of consolidating their voice and data services while improving their operational efficiency and enhancing their business processes. This not only helps to more easily procure and manage communications, it also increases savings in overall cost and productivity. Your local communications services are probably the most heavily used telecommunications infrastructure deployed in your organization, providing everything from basic phone service to applications and Internet connectivity that can improve your business processes and increase your organizational effectiveness. With Mitel NetSolutions Local Services offerings, companies can now improve their communications solutions with assured reliability, productivity-enhancing options, integrated local and long distance offerings and broadband Internet features. On a national scope, Mitel NetSolutions is a registered Competitive Local Exchange Carrier (CLEC) with services available in over 30 states and the District of Columbia. Mitel NetSolutions offers local communications services specifically engineered and delivered for the Mitel family of communications platforms including the Mitel 3000 Communications System, Mitel 3300 IP Communications Platform, Mitel 5000 Communications Platform, Mitel SX-200 IP Communications Platform, Mitel SX-2000, and Inter-Tel Axxess systems. These industry-leading network services deliver network connectivity and intelligence for the advanced applications residing on the Mitel family of customer premise communications platforms to help enterprises of all sizes enhance their productivity and enable business process improvements. From traditional local network services provided over the Public Switched Telephone Network (PSTN), to hybrid solutions blending PSTN offerings with Internet Protocol (IP) services, to industry-leading advanced Session Initiation Protocol (SIP) providing advanced application delivery and support, Mitel NetSolutions offers a broad range of local services solutions backed by their industry-leading customer service and support. Mitel NetSolutions customers have enjoyed industryleading first level customer service hold times averaging 12 seconds or less for the past three years from our 100% North America-based customer support team. This focus on customer satisfaction along with Mitel NetSolutions robust product portfolio underscores an unrivaled commitment to high customer retention and continued growth and success.

3 Mitel NetSolutions offers a variety of Local Services offerings designed to support businesses of all sizes including: Mitel NetSolutions SIP Business Lines Delivering four to six lines to small enterprises along with Internet connectivity and unlimited outbound US long distance Mitel NetSolutions SIP Business Trunks Delivering 6 to 32 trunks and broadband Internet access along with bundled long distance minutes to medium and large size enterprises Analog and Digital Integrated Local Access Delivers up to 23 lines or trunks providing medium size companies fixed local services and broadband Internet access over the same local T-1 facility Dynamic Integrated Local Access A flexible solution designed for medium size enterprises to provide local trunks supporting Direct Inward Dial (DID) services along with broadband Internet access and long distance services over a single T-1 Primary Rate Interface (PRI) ISDN Services A dedicated digital T-1 service providing advanced call control features including DID numbers, inbound Caller ID Name and Number and integrating with advanced call handling applications Primary Rate Interface ISDN plus Long Distance (PRI+) A dedicated digital T-1 service with all the features of the basic PRI service package, bundled with 2000 or 5000 domestic long distance minutes for a fixed monthly cost as well as other additional features CALIFORNIA WASHINGTON OREGON NEVADA IDAHO UTAH MONTANA WYOMING COLORADO NORTH DAKOTA SOUTH DAKOTA NEBRASKA MINNESOTA IOWA WISCONSIN ILLINOIS MICHIGAN INDIANA OHIO W. VA Mitel NetSolutions SIP Business Lines Specifically designed for the Mitel 3000 Communications platform featuring the optional advanced broadband module, SIP Business Lines deliver four to six lines of connectivity to single locations along with broadband Internet access. SIP Business Lines are the affordable small business network services solution featuring unlimited local minutes, unlimited outbound long distance minutes to the US and affordable toll free and international calling plans. SIP Business lines also offer advanced optional features such as Webfax faxing, conferencing on demand, remote local presence numbers and follow me numbers with integrated voice mail. SIP Business Lines combine with the Mitel 3000 to deliver large enterprise connectivity features to small organizations in a convenient, affordable service offering. PENNSYLVANIA How Mitel NetSolutions SIP Business Lines Work An Asynchronous Digital Subscriber Line (ADSL) is provisioned with a Voice Prioritized Permanent Virtual Circuit to maintain the integrity and reliability of your mission-critical voice communications. This circuit is terminated to a premise-based access device (included) that extends the circuit to the Broadband Module in the Mitel 3000 to provide integrated local, long distance and Internet access services to your business. Additional Mitel NetSolutions network-based services are married with the advanced features of the Mitel 3000 MAINE Communications Platform to deliver VT NH powerful, productivity-enhancing tools NEW YORK MA to your end users as standard and CT Rhode Island optional features. MD NJ Delaware Washington D.C. HAWAII ARIZONA NEW MEXICO KANSAS TEXAS OKLAHOMA VIRGINIA MISSOURI KENTUCKY N. CAROLINA TENNESSEE ARKANSAS S. CAROLINA MISSISSIPPI GEORGIA ALABAMA MISSISSIPPI Current CLEC Certifications Pending CLEC Certifications Revised 06/08 LOUISIANA FLORIDA ALASKA

4 BIG Capabilities for Small Businesses Mitel NetSolutions SIP Business Trunks Developed to capitalize on the advanced features present in the Mitel 3300 IP Communications Platform and the Mitel 5000 Communications Platform, SIP Business Trunks deliver a highly customizable and feature-rich advanced IP communications environment to medium and large enterprises. Featuring 6 to 32 trunks and 1.5 to 3MB of Internet access, SIP Business Trunks are a scalable solution specially suited to facilitate communications and applications convergence. In addition to dynamic allocation, the SIP Business Trunks also support Direct Inward Dial (DID) number assignment, unlimited local calling and come bundled with 500 monthly minutes of domestic 1+ long distance calling per trunk. SIP Business Trunks feature T-1 or greater level Dedicated Internet Access, a bundled SIP-aware Integrated Access Device that provides routing and firewall services, and a robust list of standard features. SIP Business Trunks are also available in a premium Class of Service (CoS) that uses network-based prioritization cues to guarantee inbound and outbound voice prioritization and deliver additional virtual private network services and support for your mission-critical communications needs. How Mitel NetSolutions SIP Business Trunks Work T-1 level or greater carrier-class Dedicated Internet Access is delivered along with the SIP Business Trunks to provide either 1.5MB or 3MB of flexible bandwidth to support your communications needs. This circuit is terminated to an Adtran 904 or 908E VoIP Multi-service Access Gateway (included) to provide firewall security, Quality of Service (QoS), Network Address Translation and other additional features to interact with the Mitel 3300 IP Communications Platform and the Mitel 5000 Communications Platform, and to deliver integrated local, long distance and internet access services to your business. Optional premium Class IP-VPN for SIP trunks also delivers additional network-based Class of Service (CoS) prioritization and queuing along with the Intelligent Network Operations Center (INOC) Web Portal and Network Management and Monitoring tool in order to provide a robust suite of management and reporting tools with industry-leading service delivery and support. Additional Mitel NetSolutions network-based services are married with the advanced features of the premise-based communications platform to deliver powerful, productivity-enhancing tools to your end users as standard and optional features.

5 Mitel NetSolutions Local Integrated Access With Local Integrated Access service, Mitel NetSolutions brings you a more expansive, less expensive business communication solution that delivers your broadband Internet and local voice services over an integrated T-1 circuit which reserves specific lines or trunks and Internet bandwidth without requiring an IP-centric customer premise-based communications platform. Local Integrated Access provides a flexible bundle that combines always on Internet access, robust local services, Mitel equipment installation, maintenance and support, and 24x7 customer support all with a new level of speed, reliability and affordability. Features provided by Local Integrated Access allow you to reduce telecom costs by combining local voice and dedicated Internet access on a single T-1 facility and achieve single-source accountability for all your local voice and Internet access service. Enjoy the convenience of one-invoice billing for all your Mitel NetSolutions services and eliminate self-administered installation, maintenance and support hassles. Mitel NetSolutions Local Integrated Access comes in both analog and digital formats in order to provide customized features based on the specific needs of each enterprise customer. Analog Local Integrated Access provides business lines for the voice services provided. Digital Local Integrated Access also supports additional Direct Inward Dial (DID) numbers and provides business trunks to the enterprise customer. How Local Integrated Access Works A dedicated T-1 circuit delivered to your business location combines your local voice and Internet access channels over the same circuit. The Integrated Access device (included) terminates the circuit and then hands off the appropriate channels of service to your telecommunications system and your data router to provide the appropriate network access and features to each. Additional Mitel NetSolutions network-based services are bundled with the Local Integrated Access service to deliver powerful, productivityenhancing tools to your end users as standard and optional features.

6 Converged Communications Solutions Mitel NetSolutions Dynamic Local Access Mitel NetSolutions Dynamic Local Access provides enterprise customers with affordable converged connectivity delivering local voice, long distance and internet access services over a single T-1 facility. Dynamic Local Access uses real time dynamic bandwidth allocation to efficiently control the available network resources and increase the productive use of the services delivered. Mitel NetSolutions Dynamic Local Access product features T-1 or greater level Internet Access, a bundled Integrated Access Device that provides routing and customer premise equipment integration and a robust list of standard features. Dynamic Local Access is delivered over a secure private network delivering end to end Quality of Service (QoS). How Dynamic Local Access Works A dedicated T-1 circuit delivered to your business location combines your local voice, long distance and Internet access channels over the same circuit. The Integrated Access device (included) terminates the circuit and then hands off the appropriate channels of service to your telecommunications system and your data router to provide the appropriate network access and features to each. Additional Mitel NetSolutions network-based services are bundled with the Local Integrated Access service to deliver powerful, productivityenhancing tools to your end users as standard and optional features.

7 Mitel NetSolutions Local Primary Rate Interface (PRI) ISDN Mitel NetSolutions Local PRI Service is a comprehensive digital network architecture allowing users around the world to transmit voice, data or video separately or simultaneously over standard telephone lines or fiber optic circuits via standard interface. PRI with the direct inward dial feature provides a direct connection to your local serving office and the ability for outside callers to direct dial internal employees while bypassing the receptionist or central call handling function improving your operating efficiency. Local PRI also provides the ability to handle data streams like inbound Caller ID and integrates with advanced call handling applications. Mitel NetSolutions Local PRI provides: Guaranteed dynamic bandwidth over non-shared lines Ability to prioritize call demand for each type of traffic (DID, DOD, data and toll-free) A wide range of features at one standard cost 20 DID numbers included at no additional charge Mitel NetSolutions Local Primary Rate Interface ISDN plus Long Distance (PRI+) Mitel NetSolutions Local PRI Service is a comprehensive digital network architecture allowing users around the world to transmit voice, data or video over standard telephone lines or fiber optic circuits via standard interface. PRI+ bundles 2000 or 5000 minutes per month of intrastate and interstate long distance included with the unlimited local calling at an attractive, fixed, monthly cost. These minutes are applied to the first minutes of 1+ or toll free intrastate and interstate long distance used each month. PRI+ minutes can be bundled over one or more Mitel NetSolutions PRI facilities included in the same trunk group at the same physical location using the same BTN. How NetSolutions Local PRI & PRI+ Work A dedicated digital T-1 service is delivered to the customer premise and interconnected with the customer s PBX. Each PRI T-1 delivers 23 digital (B) channels and one data (D) channel for call data and control feature delivery. The 23 digital data channels can support and route the entire range of Direct Inward Dial (DID) numbers assigned to that customer to directly route calls to their designated extension, while delivering other call data critical to advanced application performance. Additional Mitel NetSolutions network-based services can be bundled with the Local PRI service to deliver powerful, productivity enhancing tools to your end users as optional features. Mitel NetSolutions PRI+ offers these additional features: Primary Toll Free Number Additional Toll Free Numbers Available Included Outbound Domestic Inter and Intrastate Long Distance Minutes Additional Flat Rate Long Distance Minute Blocks Included Monthly On Demand Audio Conferencing Minutes Discounted International Long Distance Minutes Included Monthly Travel Card Minutes Online Billing

8 Solutions Audio Conferencing Dedicated Internet Access DSL Services Fast Ethernet Fiber Optic Networks Frame Relay Services Hosted Services International Services Internet Access IP-VPN Services Dynamic Access Integrated Access SIP Business Lines SIP Business Trunks Primary Rate Interface (PRI) ISDN Primary Rate Interface (PRI) ISDN plus Bundled Long Distance (PRI+) Long Distance Dedicated Long Distance Primary Rate Interface (PRI) ISDN Long Distance Switched Managed Services MPLS-VPN Services Network Design & Survivability Network Management & Monitoring Private Line Services Remote Support Solutions Toll Free Services Switched & Dedicated Travel Cards Virtual Private Line Services Virtual Private Networks Web Conferencing & Collaboration Web Services Mitel NetSolutions Value Whether your business has one location in a single market or many offices across the country, Mitel NetSolutions makes it simple for you to buy local services. That s because Mitel now offers standard product features across all of our available local markets, along with a flexible product family set and advanced functionality. At Mitel NetSolutions, reliability and competitive pricing backed with feature-rich offerings form the foundation for all of our local services offerings. Whatever your local service needs, Mitel NetSolutions has them covered. Contact Mitel NetSolutions today for a FREE comprehensive evaluation of your communications network US Headquarters 4310 E. Cotton Center Blvd. Bldg. A, Ste. 100 Phoenix, AZ Tel: Tel: Fax: US Operations Center 885 Trademark Drive Reno, NV Tel: Tel: Fax: For more information about Mitel NetSolutions, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved. GD 677_2359 PN RA-EN

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