April 7, 2011 Michael Longo President & CEO

Transcription

1 April 7, 2011 Michael Longo President & CEO

2 About Vital Voice & Data Choosing the Right Partnership Incorporated in March clients served All verticals, 49 states Based in Long Branch, NJ 15 specialist members with expertise in every leading voice and data solution. Vital Voice & Data Clients Enjoy: Unbeatable Pricing Innovative Product Offerings Excellent Support Dedicated Account Management After hours support

3 Clients

4 My Background Michael Longo: network solutions consultant since He holds a BA from York College of Pennsylvania Hired by the first full service CLEC in the nation (ATX Telecommunications) quickly learned the value of full service telecommunications solutions to the SMB market. Appointed to NJ State Chamber as Communications Consultant Then recruited to Paetec Communications as a Senior Consultant managing the company s vertical market sales. After generating over 12 million dollars in contracted revenue for Paetec, Michael was granted a master agency contract in late Started a full service IT Network consulting company called Vital Voice & Data. Since 1999 consulted over 600 small and mid-sized businesses with a focus on LOWERING OPEX and growing business profit through converged solutions

5 Complete Communications Consulting Managed IT IP Phone systems Carrier Network Solutions Web Design & Development

6 Managed Information Technology ( IT ) Remote Server and Desktop Administration IT helpdesk support 24/7/365 Remote Monitoring by our NOC Disaster Recovery and Backup Solutions Anti-Virus and Spyware Protection Executive Reporting Hosted Exchange

7 Data Backup: Business Continuity and Disaster Recovery Nature: Fire, Flood, Hurricanes, etc. Man: Theft, Viruses, Terrorism, etc. System Failure Data Deletion Regulations: HIPAA, SOX, PCI

8 What s your Data Back up Plan? Causes of Lost Critical Data Hardware Failure: 42% Human Error: 30% Software Corruption:13% PC Virus: 7% Theft: 5% Hardware Destruction: 3% 90% Of all Business Information is Digital 42% of businesses operating without a DR plan that experience data loss are bankrupt within 1 year 93% are bankrupt within 5 years 42% of IT executives were unable to recover data from tape in the last year as a result of either media failure or operator error. Over 35% of companies do not test their backups and of those that tested, 77% found their tape backups failed to restore.

9 A Complete Hardware and Software Solution Scalable Infrastructure Business Continuity for Servers and Desktops Offsite for Disaster Recovery Easily Transitions into a Private Cloud Continuous Data Mirroring File and Folder Level Recovery Failover Virtualization Live Bare Metal Recovery Granular Exchange Recovery 9

10 IP Hosted PBX a phone system? Enhanced Productivity Cost effective access to advanced features typical of premise based systems normally costing $700 to $1,200 per station As the business grows, it is much easier to adds stations or provide services to geographically dispersed locations and/or telecommuters All users and locations are members of the same virtual IP PBX and regardless of size or the number of calls received, a busy tone is never returned to prospects or customers Mobile employee productivity can be increased as all features and call features can be extended through the use of laptop resident soft phones. Flexibly route business calls to any phone anywhere in the world. High availability with disaster recovery options Web-based service management interfaces make certain tasks (e.g. moves, adds and changes, voice mail greeting changes, call forwarding treatments and destinations) easier for support staff and end users

11 Case Study Engineering Firm Vital Voice & Data did a fantastic job from sales through implementation. The pricing is competitive, their technology is excellent and their people are all friendly and professional. They have a very comprehensive go to market plan that made everything easier for us. Operations Director at Engineering Firm Customer Profile: Customer is a small engineering firm with big-name clients. When they moved to a new office in a major business park, the firm decided it was time to step-up from their cumbersome POTS phone service. After researching five different options, the Vital Voice & Data presented the strongest mix of features, functionality, price-savings, longevity in the market and especially customer support. Sales Process CHALLENGE SOLUTION RESULTS Determined to make an informed choice, the Customer Operations Director researched five different options for business voice service. Only Vital Voice & Data s salespeople took the time to fully understand what the Customer was trying to accomplish. They made a solid recommendation, answering the director s questions and providing competitive quotes. The sales process confirmed my gut feeling that Vital Voice & Data and NGT were the right choice, said the Operations Director. There weren t any big surprises or last minute costs. It was just smooth and helpful and appealing. Implementation The Engineering Firm s new voice system was deployed at a challenging time near the Thanksgiving holiday. Key employees were unable to be in the office. Vital Voice & Data s proactive installation team provided terrific communication and follow-up that significantly reduced the stress of the set-up process. The Engineering firm s services were implemented flawlessly in spite of the challenges. They took care of us every step of the way, the Director of Operations recalls. Flexibility With their old service, the Engineering Firm was sharing one POTS line between five employees. They needed more functionality, particularly for sharing and receiving voic . With Vital Voice & Data and NGT, The Engineering Firm employees can easily customize and change their voic greetings, check voic messages via , and forward voic messages to anyone even vendors and customers. With Voice-To-Text, all the context of a communication is captures and can be shared with whoever needs it said the Director of Operations. It s because we have more flexible access to our laptops and handheld devices that than to our phones.

12 Sales Process Implementation Flexibility CHALLENGE SOLUTION RESULTS Determined to make an informed choice, the Customer Operations Director researched five different options for business voice service. The Engineering Firm s new voice system was deployed at a challenging time near the Thanksgiving holiday. Key employees were unable to be in the office. With their old service, the Engineering Firm was sharing one POTS line between five employees. They needed more functionality, particularly for sharing and receiving voic . Only Vital Voice & Data s salespeople took the time to fully understand what the Customer was trying to accomplish. They made a solid recommendation, answering the director s questions and providing competitive quotes. Vital Voice & Data s proactive installation team provided terrific communication and followup that significantly reduced the stress of the set-up process. With Vital Voice & Data, The Engineering Firm employees can easily customize and change their voic greetings, check voic messages via , and forward voic messages to anyone even vendors and customers.. The sales process confirmed my gut feeling that Vital Voice & Data was the right choice, said the Operations Director. There weren t any big surprises or last minute costs. It was just smooth and helpful and appealing. The Engineering firm s services were implemented flawlessly in spite of the challenges. They took care of us every step of the way, the Director of Operations recalls. With Voice-To-Text, all the context of a communication is captures and can be shared with whoever needs it said the Director of Operations. It s because we have more flexible access to our laptops and handheld devices that than to our phones.

13 $900 $800 $700 $600 $500 $400 $300 $200 $100 $0 Monthly Communications Spend Before After

14 VOICE DATA Integrated T1 - Voice/Data Intra LATA Private Lines PRI T1 Channelized T1 Local Access Circuits (Loops) Business Access Lines (POTS) Switched and Dedicated Lines Toll-Free / Enhanced Toll-Free Services Audio & Web Conferencing Virtual Network Services Ultra Low Latency Circuits Wireless Internet Fractional T1 Tiered Bandwidth Integrated T1 - Voice/Data Dedicated T1, NxT1, Burstable T1 DS3 GigE and Fast E MPLS VPN Frame Relay Private Line Wireless Networking / Private Line IP/VPN - Virtual Private Networks ATM Co-Location Services

15 Web Design & Development Identity & Logo Design Beautiful Web Design Dynamic Website Development We build authoritative, powerful web presences Online and Offline Marketing Platform Development and Maintenance Social Media Marketing (SEM) Search Engine Optimization (SEO) Pay Per Click (PPC) Program Development and Management Business Growth Consulting Strategy Implementation

16 Carrier Network Solutions -Guaranteed access to the best solution available for your company -Vital Voice & Data works with every carrier nationwide -12 year history in telecommunications -Contract negotiation -Solutions design and implementation--- NEVER in a VACUUM. -Extensive research on latest technology -Freedom to modify the solution year-on-year -Freedom from business distraction through excellence of service