1 Overview INTRODUCTION SERVICE OFFERINGS ACCESS OPTIONS PROVISIONING SERVICE LEVEL AGREEMENT (SLA) KEY SEGMENT AREA
2 StarHub pioneers in forward-looking technology innovations to enhance ability and connectivity.
3 Introduction A Next-Generation Intelligent network, delivered over StarHub s MPLS backbone, is capable to deliver highly scalable, differentiated, end-to-end value-added IP services over a single infrastructure with simple provisioning, configuration and management.
4 Introduction Support multiple service classes that enable a better way of transporting latencysensitive applications like voice and video. Support seamless connectivity over any preferred access technologies. Provides highly efficient, economical, scalable, and secure communication over StarHub s private MPLS backbone network that guarantee Service Level Agreements
5 Introduction Branch Office Branch Office Branch Office DLC Access ISDN Back Up Service ADSL Access SingTel Access Company XYZ VPN Mobile Booth EnterpriseWeb Access Extranet Service Company ABC VPN EoS EoS Company HQ Disaster Recovery Service Internet Service Switched Ethernet (SW-E)
6 Service Offerings Intranet Seamless, scalable and secured IP-based VPN connectivity between multiple branches. Supports differentiation of traffic via multiple service classes Voice/Video Class Gold Class Silver Class Bronze Class Internet Direct connectivity to StarHub Internet Exchange (SiX) for high bandwidth Internet requirement. Backup Multiple access technologies to support customer s business continuity needs. Scalable and can be customized to exactly suit customer s backup requirement.
7 Service Offerings Interconnect Via ADSL and EnterpriseWeb Enables different access technologies to connect into SW-E Extends and increases mobility of corporate fixed data via interconnection with StarHub 3.5G mobile network. Disaster Recovery Improves business continuity by connecting data centers and other key sites in multiple redundant ways back to the corporate VPN. Managed Router Service An optional service for customer to subscribe to SW-E's Managed Router where the router will be configured to suit each customer's customized configurations. Customer can also have the option to configure the rented router by subscribing to SW-E's Router Maintenance scheme instead.
8 Access Options EoS Utilizes Ethernet over SDH technology where customer is connected to StarHub's MPLS network via a resilient SDH network. With its built-in selfhealing ring protection mechanism, StarHub's EoS access is more superior than its competitors especially when fibre cut is a very common threat to business continuity. Supports electrical interface (FE/GE), fibre interface SH Switched Ethernet StarHub CO NTU East StarHub SDH Network Customer's Building NTU Customer's CPE Eg: 6 Mbps Service West
9 Access Options DLC Serves customer via StarHub's Digital Leased Circuits for n x 64K bandwidth requirements. Supports v.35 interface. ADSL Provides asymmetrical connection to SW-E via StarHub's premium ADSL network that is served via CAT6 cable or fibre instead of a typical CAT3 cable. Supports RJ45 interface.
10 Access Options EnterpriseWeb Provides customer a wireless connectivity option to SW-E via StarHub 3.5G mobile network. SingTel Access Extends SW-E's reachability to all corners of Singapore. Provides alternative connectivity options for customers. NGN Access Coming soon in Q
11 Provisioning Provisioning Lead Time StarHub Access: (EoS, DLC, EnterpriseWeb, ADSL) Up to 16 working days, subject to StarHub s resources check SingTel Access: 18 working days, subject to SingTel s resources check
12 Service Level Agreement Service Availability Guarantee Cumulative Unavailable Time Service Performance Guarantee 99.95% Reduction in MRC > 22 minutes Multi-tier compensation up to 30% End-to-End: Inclusive of Access & Internet Destination Singapore and US (West Coast) Monthly Average Latency 250ms
13 Key Segment Area Financial Industry Multi branches VPN connectivity. Multi ATM machines connectivity. System Integrators (SI) Multi client connectivity to Application Server. One-Stop-Solution that offers seamless applications and communication integration. Retailers Multi branches connectivity for POS application, stock & logistic management.
14 Key Segment Area Education Industry Schools VPN connection. Universities connecting to Research-based Databases. Transportation Industry Public transport booking management. Bus arrival management at bus stops. Advertising Industry Connection of electronic advertising boards to a centralized server for simultaneous advertisement broadcasting. And Many Others... Endless Opportunities!
15 StarHub delivers timely, industry-leading solutions that are reliable and of exceptional performance.
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