1 PRIMUS BUSINESS SERVICES Primus Business Services, a division of Primus Telecommunications Canada Inc. offers a full suite of exceptional communication solutions including Hosting & Professional Services, IP Voice & Connectivity and Traditional Voice Services, to over 45,000 small, medium and large enterprise organizations. No matter what your business communication needs, Primus Business Services can work with you to tailor a solution that suits your specific needs. NETWORK SUPERIORITY. With a fully redundant and diverse network across Canada, and international connectivity through the Primus Telecommunications Inc. global network, Primus Canada provides an integrated and converged backbone for all of the data, voice and Internet traffic. As well, peering relationships in all major Canadian cities and connections to almost 30 countries mean that all of Primus clients enjoy exceptional and unprecedented communication services. SERVICE EXCELLENCE. Primus Business Services takes great pride in focusing on what matters most to its customers service and quality. Service excellence has become a mandate, and all staff at all levels are focused and rewarded for providing the highest levels of customer satisfaction in our products and our support.this means that you can rest assured that your business will always have access to professional and knowledgeable support staff, and excellent customer service. PRODUCT LEADERSHIP. Primus Business Services continually strives to launch innovative and exceptional business communication products. Primus has developed very unique products with a focus on offering enterprise-level solutions for any size business. At Primus we understand that you have unique IT and telephony requirements, and we take the time to analyze these needs to determine the best solution for you. Our products have been designed with you in mind, and we offer simple solutions to complex systems. A PARTNER YOU CAN RELY ON. Your business matters to us. We partner with each of our clients to ensure they have the most reliable and appropriate services for their business. At Primus, you have access to a partner who is experienced in servicing the small-and-medium sized business market and ensures your IT and telephony requirements are exactly what you need. It is our job to offer you peace of mind, reliability and continual support. Primus Business Services is at the forefront of telecommunications in the Canadian marketplace. Network superiority, exceptional customer service, and unparalleled quality products are what set Primus Business Services apart from the competition. We take great pride in the clients we service, and hope to have the opportunity to service the communication needs of your business.
2 PRIMUS SALES QUOTATION Description Qty OfficeLink Secure Fortigate 80C-25 (setup fee) 1 OfficeLink Secure Fortigate 80C-25 (monthly) 1 Managed Server Load Balancing (setup) 1 Managed Server Load Balancing (monthly) (2) 1 Server Co-location (20Mbps) - Monthly (3) 1 Managed Switch - Cisco - Setup Fee 1 Cisco Catalyst 2960G-24 (monthly rental) 1 Managed Switch - Cisco (monthly) (4) 1 Rebuild /Renewal of SQL-Quad server - to become SQL2 MS-SQL Standard Edition (per processor, monthly) (5) 1 Dedicated Server Rental (4U + 2 Outlets) (6) 1 New Replacement server for Web1, with additional HD for Advanced System Recovery Dedicated Server (Setup Fee) 1 Dedicated Server Rental (2U + 1 Outlet) (7) 1 New Replacement servers for Web2, Web3, Webdev. Dedicated Server (Setup Fee) 3 Dedicated Server Rental (2U + 1 Outlet) (8) 3 New Replacement Server for SQL2 ( to become SQL 1) Dedicated Server (Setup Fee) 1 Dedicated Server Rental (2U + 1 Outlet) (9) 1 MS-SQL Standard Edition (per processor, monthly) (10) 1 EMC Replistor / Windows Server (setup fee) 1 EMC Replistor / Windows Server (monthly) 1 Managed Services MSA x7 with 30 minute response (2 hours per month) (11) 1 MSA Backup Monitoring (monthly) (12) 1 MSA Advanced System Recovery (ASR) (monthly) (13) 2 MSA ASR Monitoring (monthly) (14) 2 MSA - Server Monitoring and Notification (setup) (15) 5 MSA - Server Monitoring and Notification (monthly) (16) 5 1 of 6
3 Description Qty MSA - Managed Server Expertise - Overage Billing (17) 14 Misc. Windows Performance VWS - Monthly (18) 1 IP Allocation - 32 (annual) 1 IP Allocation - 8 (annual) Corporate Mailbox Package (monthly) 1 Notes to Primus Billing Team (19) Notes Note: World-class IDCs---Multi-homed Internet backbone connections---cisco powered network---24 x 7 staffed Network Operations Centre---24 x 7 live technical support---myaccount customer portal---taxes and freight charges not included Managed Server Load Balancing Note: Monthly monitoring and maintenance of Load blancing hardware---load Balance any number of services over any number of servers HTTP, HTTPS, SMTP, POP3, FTP, or other UDP/TCP services can be Load Balanced---Includes 2 free service changes per month---includes hardware replacement Server Colocation (20 Mbps) Note: 20 Mbps of bandwidth measured at the 95th percentile of utilization for the month, utilization exceeding the committed Mbps will be subject to additional usage charges at a rate of 25% above the committed per Mb rate Mbps Ethernet port, connected to Primus' multi-homed Internet backbone with DS-3, OC-3 and Gigabit Ethernet connections using BGP-4 routing protocol---8 (5 usable) static IP addresses included Managed Switch - Cisco Note: Primus manages the switch and will perform configuration changes---example configuration change: Hard coding switch ports---client does not have access to the switch---client receives 2 free configuration changes per month---primus monitors traffic levels on all ports---primus monitors the switch for 2 of 6
4 uptime------primus performs daily backups of the configuration -- Primus actions a daily log report which outlines port errors---primus will perform any needed IOS upgrades -- Client must provide the hardware. Primus will support the following Cisco 2900 / 3500 / 3550SMI / 3750SMI models (12 / 24 / 48 port versions) MS-SQL 2005 Standard Edition (per processor) Note: No setup fees---monthly software rental fee licensed on a per processor basis---ideal for websites requiring a SQL database but no failover clustering support *** Current Server #490 with the addition of 2 146GB Hard Drives and upgrade to 8GB of RAM *** DL Ghz CPU Dual Processor Win2008 (Standard) DL GB REG PC X2GB Kit Max 8 HD for Advanced System Recovery HP Smart Array E200/128 CONTROLER RAID 0,1,5,10 3 of 6
5 9. DL Ghz CPU Dual Processor Win2008 (Standard) DL GB REG PC X2GB Kit Max 8 HD HP Smart Array E200/128 CONTROLER RAID 0,1,5,10 Dedicated Server Model DL Ghz CPU System Configuration Dual Processor Processor # 1 DL180 - Quad-Core E GHz, 1GB Processor # 2 DL180 - Quad-Core E GHz, 1GB Operating System Win2008 (Standard) MemoryDL180-8 GB REG PC X4GB Kit Hard Drive # 1 HP 146GB 3G SAS 15K 3.5" SP HDD Hard Drive # 2 HP 146GB 3G SAS 15K 3.5" SP HDD Hard Drive # 3 HP 146GB 3G SAS 15K 3.5" SP HDD Hard Drive # 4 HP 146GB 3G SAS 15K 3.5" SP HDD Hard Drive # 5 HP 146GB 3G SAS 15K 3.5" SP HDD Hard Drive # 6 HP 146GB 3G SAS 15K 3.5" SP HDD Hard Drive # 7 HP 450GB HDD for Advanced System Recovery 4 of 6
6 RAID Controller HP Smart Array E200/128 CONTROLER RAID 0,1,5,10 MS-SQL 2005 Standard Edition (per processor) Note: No setup fees---monthly software rental fee licensed on a per processor basis---ideal for websites requiring a SQL database but no failover clustering support Replaces current billing entry #72 MSA x 7 x 30minute On-Call Administration Hours (2hr) Base package includes up to 2 hours per month---minimum 15 minutes per request---can be used across any number of servers---technician will respond within 30 minutes, 24 x 7---Service requests submitted over the phone or via the customer portal---items which this can cover: software installations, software/driver configuration, user management, vendor interactions regarding hardware or software failures, responds to virus infections and security intrusions, and file system maintenance and other work requested by client---extra fee if pre-purchased time amount is exceeded---please see Managed Server Administration Service Options Form A for full details of this package MSA Tape Backup Monitoring and Review Customer must also purchase an MSA-1010 package---technicians will review the daily/weekly/monthly backup job logfile (one file per day)---errors listed in the logfile will be flagged for review---one free file restore request per month---extra restores are charged at $50/restore request---please see Managed Server Administration Service Options Form A for full details of this package MSA-4010 Advanced System Recovery: Customer must also purchase an MSA-1010 package. Package includes the installation and configuration of an image based backup system for the sole purpose of a full system recovery within a short time period. If implemented on client co-location equipment the the client will be required to provide a hard disk with the system to store the recovery images. MSA-4040 Advanced System Recovery Monitoring: Customer must also purchase an MSA-1010 and MSA-4010 Advanced System Recovery package. Primus technicians will review the daily/weekly/monthly backup log file (one file per day)---errors listed in the log file will be flagged for review. MSA - Server Monitoring and Notification Setup Note: items to be monitored will be agreed between the Customer and Primus, including details such as intervals, thresholds and expected actions. Agents will be installed as necessary on each monitored server. Notification to clients will be setup in the Monitoring System, if desired, and all monitors will then be tested. Primus Customer records are created in within our internal support systems and available through the customer support portal. MSA - Server Monitoring and Notification Note: includes a server monitoring agent that constantly tests the health of the server by looking at elements such as CPU utilization, memory usage, disk usage and other system checks 5 of 6
7 (maximum 20 checks per server), response to service failure within 15 minutes of notification, 24 x 7 response from Primus technicians upon a notification from the system. Items monitored can include ping, http, asp, sql, ftp, smtp, whois, pop, etc. Additional checks can include: disk space monitoring, process monitoring, and other 'on-the server' type of checks. If the monitor goes above or below a specified threshold, an alert is created and the customer is notified. Any remediation work will require the Managed Server Expertise - Prepaid package. Managed Server Expertise - Overage Billing Note: includes additional time of expertise tracked in 15 minutes increments with a minimum of 15 minutes per request. This service will be billed as one time fee at $165/hr at the end of the billing cycle. The customer must have a Managed Server Expertise package. **** For *** VWS Windows Performance Note: Free domain set up---40 free mailboxes---free domain and hosting with 24 x 7 access to management tools---unlimited aliases MB of web storage space GB of monthly data transfer (throughput)---full CGI FTP accounts---unlimited FTP updates---front support---access to website statistics---anonymous FTP server---real Audio/Video Streaming---SSL secure server (using your domain)---coldfusion---asp All current Line items will be replaced by or upgraded to the line items in this proposal I (the Customer) have read and accept the terms of the attached service agreement(s), which together with this quotation, constitute the entire "Agreement" between and the Customer. This agreement is subject to credit approval, which will be deemed granted upon start of service delivery. Signed: Name: Date: International Table Tennis Signed: Quote #: Todd Martin TM of 6
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