For the most up-to-date and complete agenda, download the Calix Events App on the Apple App Store or Google Play.

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1 2015 User Group Conference (rev. 12 October 2015) Note: all session titles, descriptions and owners subject to change. For the most up-to-date and complete agenda, download the Calix Events App on the Apple App Store or Google Play. Registration Desk Hours REGISTRATION DESK #2 SATURDAY OCTOBER 24 1:00 PM - 5:00 PM SUNDAY OCTOBER 25 MONDAY OCTOBER 26 TUESDAY OCTOBER 27 7:00 AM - 5:00 PM 6:30 AM - 5:00 PM 7:00 AM - 2:00 PM Expo Hours LATOUR BALLROOM MONDAY OCTOBER 26 7:00 AM - 8:00 AM, 11:30 AM - 4:30 PM, 6:00 PM - 7:30 PM TUESDAY OCTOBER 27 7:30 AM - 8:30 AM, 11:30 AM - 1:00 PM and during all break times SATURDAY October 24 GOLF 6:30 AM Buses Load, Wynn Tour Bus Exit, across from Alsace 7:00 AM Breakfast, Paiute Golf Resort 8:30 AM Shotgun Start, Lunch will be provided 3:00 PM Buses return to Wynn SPA 9:00 AM - 12:00 PM Wynn Spa: Pre-scheduled Appointments CONFERENCE REGISTRATION 1:00 PM - 5:00 PM Calix Registration Desk Open Registration Desk #2 Page 1

2 SUNDAY October 25 7:30 AM Breakfast, Latour Ballroom TRAINING Location Margaux 1 Margaux 2 Mouton 1 Mouton 2 8:30 AM Managing the Home Network using Consumer Connect Plus 9:30 AM Break Learn how Consumer Connect Plus can manage premises equipment and subscribers. Attendees will also learn about the different types of workflows to quickly perform routine tasks. Achieving Seamless Wi-Fi Connectivity Learn how to meet the growing demand for wireless connectivity. This session provides solutions for wireless connectivity, optimizing wireless network performance, and securing wireless networks. Ethernet Access Network Fundamentals Certification Exam Prep Prepare for the Ethernet Access Network Specialist Exam with an overview of Ethernet Access Networks, including topologies and topology protocols. Learn about Layer 2 features used to manage and protect the Access Network and about the services the Access Network provides. Transport Learn how to turn-up a group of E7s using the latest E7 and CMS software releases and how to provision and monitor an uplink using cross-card active-active Link Aggregation Groups. Provisioning a G.8032v2 ring and verifying its functionality, as well as VLAN management and using performance monitoring tools will also be covered. 9:45 AM Leveraging Command Center Enhancements for Operations Review enhanced dashboards and reporting designed for monitoring network traffic, equipment, subscribers, and network planning using Command Center. System administrators learn how to effectively manage groups of users and permissions for each application within Command Center. Ensuring Successful GigaCenter Deployments Part 1 Learn to effectively deploy the latest models in the GigaCenter family. The session guides you through installing GigaCenters, as well as activating and verifying services. Ethernet Access Network Fundamentals Certification Exam Prep (Repeat) Prepare for the Ethernet Access Network Specialist Exam with an overview of Ethernet Access Networks, including topologies and topology protocols. Learn about Layer 2 features used to manage and protect the Access Network and about the services the Access Network provides. GPON Triple Play Learn how to provision and troubleshoot GigaCenter triple play services in a GPON deployment, using the latest E7 and CMS software releases. 10:45 AM Break Page 2

3 11:00 AM Improving Your Support Services with Compass Learn details about the Calix home solution and how your customer support teams can leverage Consumer Connect Plus and Flow Analyze Plus to improve customer satisfaction and ensure quality of service. 12:00 PM Lunch, Latour Ballroom 1:30 PM Managing the Home Network using Consumer Connect Plus Learn how Consumer Connect Plus can manage premises equipment and subscribers. Attendees will also learn about the different types of workflows to quickly perform routine tasks. Afternoon and Evening: Other Activities 1:00 PM International Executive Forum 3 hours by invitation only 2:30 PM Executive Summit 2.5 hours by invitation only Ensuring Successful GigaCenter Deployments- Part 2 Learn to effectively deploy the latest models in the GigaCenter family. The session guides you through installing GigaCenters, as well as activating and verifying services. E7 Network Design and Engineering Best Practices Certification Exam Prep Prepare for the new E7 Professional Level certification exam. Learn best practices when designing Layer 2 Ethernet Access Networks to ensure optimum network performance and reliability. 3:30 PM Consulting Engineers Pre-Conference Briefing 2 hours consulting engineers only 3:30 PM Calix Community Mixer Hosted by Customer Service (90 minutes everyone welcome) 5:30 PM Afternoon Sessions Adjourned 6:00 PM Welcome Reception and Buffet Dinner Doors open at 6:00 PM 10:00 PM Welcome Reception Ends Deploying Business Services on the E5 Learn how to provision MEF-compliant Ethernet Private Line and Ethernet Virtual Private Line services on the E5-308 and E5-520, including how to build the uplink and a G.8032 transport ring. Also how to create profiles and services instances and performing Service Activation Tests (SAT). Monitoring Business Service Compliance with Service Verify Learn the basic operation of Service Verify and how to keep your finger on the pulse of that high-profile subscriber s Ethernet service. Learn how to ensure your network is meeting the Service Level Agreement parameters so that you can deliver quality of service to your subscriber while avoiding costly penalties. Active Ethernet Triple Play Learn how to configure and manage AE ONTs using CMS autodiscovery. Using the latest releases of E7, AE and CMS, understand how to provision and verify functionality of tripleplay services on the AE Residential Gateway, and how to use the Dynamic Provisioning updates capability. VDSL Triple Play Learn how to provision and troubleshoot VDSL triple play services in both single-pair and bonding group applications using the latest E7 and CMS software releases. Reviews the E7 release 2.4 VDSL enhancements. Lafleur 1 Petrus 1 and 2 Palmer 1 Chambertin 1 and 2 Surrender Night Club Page 3

4 MONDAY October 26 7:00 AM Breakfast Latour Ballroom 8:00 AM Prayer Room Open (closes at 5:00 PM) Petrus 1 8:00 AM Welcome: Time to Take Flight, hosted by John Colvin (Calix) 8:30 AM Keynote, Carl Russo (Calix) 9:00 AM Keynote Conversation: hosted by Carl Russo (Calix); special guests from Verizon, CenturyLink, Silver Star 9:45 AM Break 10:15 AM Calix Top Guns, 2015 Calix Innovation Awards 10:25 AM Keynote Conversation: New Calix Innovations and Demonstrations, hosted by David Seda (Calix) 11:30 AM Day 1 Wrap-up and Lunch. John Colvin Hands-On Afternoon Sessions 1:00 PM - 4:30 PM Track Name Architecting Your Network: Whiteboard Sessions with Calix SEs and Professional Services (Lafleur 1), and Hands-On Training Lab: From Lessons to Lab Systems Training (Lafleur 2) Location Margaux 1 Margaux 2 Mouton 1 Mouton 2 Recommended Audience Equipment Debrief Mission Control Guidance Systems Central Command Technical Planning and Ops Marketing Management 1:00 PM The Future of Light - NG-PON2 and its Role In Broadband Networks 2:00 PM Break Technical updates on NG-PON2 and the impact it has on broadband networks. This session will also detail the Calix strategy for the platforms that deliver this and other fiber technologies. 2:15 PM The Impact of SDN/ NFV on Access Networks The industry is in the midst of transformation driven by the disruptive forces of SDN and NFV. This session will explore Calix strategies for next-generation access infrastructure and describe how Calix is leveraging SDN architectures and NFV concepts. Special Technology Discussion Top Secret briefing on Calix innovations introduced on the main stage. Deliver the Gigabit Experience for MDUs Many MDU broadband service opportunities are left unrealized due to a variety of challenges. This session will present today s MDU challenges and how a new wave of carrier class solutions G.fast, fiber, and GigaCenters, along with Compass will help address these. Make Your Marketing More Effective with Analytics Using analytics to correlate your services to subscriber needs can be transformational. Learn how CSPs are using Analytics to redefine how they run marketing programs. Learn How to Access Marketing Data from the Cloud Learn about cloud-based Compass fundamentals as we detail how to access Compass applications, find useful subscriber data and generate marketing reports. Then, hear tips from fellow services providers who are using Compass for marketing today. It Pays to Go Inside Having difficulty making the business case to go indoors with FTTH? This session will discuss how combining the efficiency of the cloud with service revenues and OPEX savings will create an ROI that justifies your investments. Improve Business Efficiency with Self Help and User Apps If you were an airline executive, would you have had the foresight to invest in self-serve kiosks? Calix will discuss how to empower subscribers and improve your business efficiency with self-help and user apps. Page 4

5 3:15 PM Break 3:30 PM Meeting the Demands of the Gigabit World Over Copper Subscriber services over copper are still prevalent. This session will look at copper technologies including advancements in G.fast and DSL solutions that will enable a gigabit experience over the copper access infrastructure. 4:30 PM Afternoon Sessions Adjourned Taking FTTH to the Stratosphere Learn how the Calix portfolio is stepping up to the evolving challenges of delivering FTTH. Solutions described will include NG-PON2, increased subscriber density, new aggregation options, new uplink options and the Compass solutions to manage them. Panel: Marketing Best Practices Panel featuring service providers discussing what marketing strategies are working in their markets. Focus will be on transformational stories of service, business, and marketing innovations. Panel: The Updated Business Case for the Speed of Light This panel will examine the initial cost of construction, operational cost assumptions, take rates, service bundles, regulatory constraints and other factors that help you plan for and secure the highest return from your FTTH capital investments. Panel includes Mid- State Consultants, Calix Analytics experts, and Silver Star Communications. 6:00 PM Reception Latour Ballroom 7:30 PM Doors Open for Show Encore Theater 8:00 PM An Evening with Jay Leno Encore Theater Page 5

6 TUESDAY October 27 7:30 AM Breakfast Latour Ballroom 8:00 AM Prayer Room Open (closes at 5:00 PM) Petrus 1 8:30 AM Welcome Day 2: Review the Flight Plan, hosted by John Colvin (Calix) 8:35 AM Destination: Purple (The Global Perspective), hosted by Andy Lockhart (Calix) 9:10 AM Keynote Conversation: Earning their Wings--Where Are They Now?, hosted by John Colvin (Calix) Special Guests: HBC, Co-Mo, Cincinnati Bell 9:50 AM Break 10:20 AM Keynote Discussion: A New Regulatory Flight Path, hosted by Geoff Burke (Calix) Special Guests Jonathan Chambers (FCC), Tom Cohen (Kelley Drye) 10:50 AM Keynote, David Seda (Calix) 11:30 AM Day 2 Wrap-Up and Lunch, John Colvin Hands-On Afternoon Sessions 1:00 PM - 4:30 PM Track Name Architecting Your Network: Whiteboard Sessions with Calix SEs and Professional Services (Lafleur 1), and Hands-On Training Lab: From Lessons to Lab Systems Training (Lafleur 2) Location Margaux 1 Margaux 2 Mouton 1 Mouton 2 Recommended Audience Equipment Debrief Mission Control Guidance Systems Central Command Technical Planning and Ops Marketing Management 1:00 PM Premises Portfolio Review (Domestic) 2:00 PM Break Learn about all the new Premises products introduced on 2015 and coming in Speakers will highlight the latest innovations in the Premises portfolio including intended use cases, management options and platform compatibility details. Mission Control - Managing the Gigabit Experience Learn how to plan, install, configure, monitor and maintain high value subscribers paying for a Gigabit experience using Compass applications. Panel: Marketing the Gigabit Experience to the SMB Panel discussion of marketing peers and product managers discussing the growth opportunities within SMBs. Discussion topics will include differentiating business from residential gigabit services, compelling service offerings, and impactful marketing campaigns. Regulatory Updates Connect America Fund update, the coming auctions and changing formulas are among the topics to be discussed by Calix and industry experts. If you are looking for the latest regulatory updates, you will want to attend this session. Page 6

7 2:15 PM Houston We Have a Problem: Solving Wi-Fi Challenges with Compass Special Sessions: The Future of Video Ericsson Minerva Innovative Systems 3:15 PM Break Knowing what to look for is as important as knowing how to solve Wi-Fi issues. We ll discuss spectrum, beam-forming, antennae arrays and the suite of Compass tools CSPs can use to solve issues. 3:30 PM Premises Portfolio Review (International) International attendees will learn about the expanded premises options available from Calix. Speakers will also discuss transformation strategies as exciting options like the GigaCenter and GigaHub become available. 4:30 PM Meeting Adjourns As video migrates from traditional broadcast to over-the-top unicast streaming, the consumer emerges as the new programmer. What does this mean for video providers, their networks, and multimedia service bundles? Hear from industry experts who are helping drive this evolution and shaping the new video world. Deploy and Manage Wi-Fi in MDUs MDUs offer a unique challenge to Wi-Fi solutions. Learn how Compass and GigaCenters can be deployed in MDU scenarios and review best practices from real world MDU deployments. Drivers Behind The Gigabit Lifestyle Learn about the macrotrends that are driving user behaviors. This session will include a deep dive on the IoT, connected homes, the future of gaming and esports, gigabit anywhere and IP video. Understanding Today s Broadband Deployment Options Outdoor vs. indoor, converged ONT and gateway vs. 2 device configuration, FTTH vs CSA redesign. Calix and Palmetto Engineering will present the business pros and cons to each of these alternatives to help you develop sound business strategies. Page 7