HP Service and Portfolio Management - Market Success

Transcription

1 Sessions & Discovery Theaters Tuesday, June 02, :30 AM-10:30 AM Accelerate IT service management with HP Service and Portfolio Management Speakers: Tony Sumpster, Tonya Scherba, Jacques Conand Session B1157, Room Lido 3004 Are your IT users going elsewhere for service and support? Join Tony Sumpster, Vice President and General Manager, Service and Portfolio Management, Software, HP, for the latest on HP s Service and Portfolio Management (SPM) solutions. See the benefits of HP Service Anywhere, HP Propel and HP Service Manager in an entertaining presentation. Find out how you can have your cake and eat it too. Better engage customers, improve self-sufficiency via collaboration and boost efficiency with Big Data. 3 steps to accelerate adoption of cloud services brokerage using IT4IT Speaker: Erik Van Busschbach (HP) Session B735, Room Lido 3002 Today s consumer-driven IT market is all about "got to have it now" and "do more with less." But how do you sustainably cater for unique needs when 41% of projects don t deliver the right service, at the right time for the right price? Hybrid service delivery provides answers by combining Service Brokering, Cloud Providers and System Integration using DevOps. Come see how HP uses The Open Group IT4IT to help you answer three key questions to kick-off your transformation journey. 11:00 PM-12:00 PM Five things you need from IT operations to be successful in the digital age IT Operations Management Track Keynote TK1766 Digital transformation is a fundamental shift in technology and industry. There is a huge opportunity and the ability to differentiate in the eyes of the customer. Companies on the wrong side of digital change are being marginalized. IT Operations response to this challenge is the difference between success and failure. Gain practical steps in making the transition to digital mastery. 12:30 PM-01:30 PM IT Brilliance with HP Configuration and Asset Management Speakers: Jay Dhar, Mike Grainge Session B1171, Room Lido 3004 Cloud services and dynamic IT environments pose challenges to managing costs, utilization, changes, and governance. Superior insight into the configuration and use of your managed IT environment and assets enables smarter decisions. Join this session to learn what s new with HP Configuration and Asset Management such as automated service modeling and improvements to user experience and reporting of HP Asset Manager. Then apply it moving you from IT smart to IT brilliance

2 Wednesday, June 03, :30 AM-11:00 AM StrataCom and Xcel recount lessons learned upgrading to HP Service Manager 9.40 Process Designer Speakers: Colin MacMillan, Greg Guertin DT1065, Discover Theater 5, Discover Zone StrataCom and client Xcel Energy share lessons learned upgrading from legacy interaction, incident and problem modules to Process Designer on HP Service Manager Hear why they first needed to upgrade to Process Designer Content Pack 4. StrataCom and Xcel highlight the upgrade process, cover what they could reuse with regard to implementation, interaction, incidents and problems, and share their plan to use HP s Process Designer for the service catalog. 11:00 AM-12:00 PM Improve ITSM what's new with HP Service Manager, HP Service Anywhere, and Big Data Speakers: Tonya Scherba, Jacques Conand Session B1168, Room Lido 3104 Hear about HP s roadmap and the latest versions of HP IT service management (ITSM) products, including HP Service Anywhere, HP Service Manager, HP Asset Manager, Universal Configuration Management Databases and HP Universal Discovery. See how Big Data empowers end-users to be more self-sufficient and accelerates service delivery. Find out how HP Service Anywhere and HP Service Manager help transform the way ITSM agents work, boosting service quality and increasing productivity. Flirting with disaster, learn how SunGard uses UCMDB to improve recovery services Speakers: Kaushik Ray, Andy Wilkes Session B1079, Room Murano 3205 Hear how SunGard successfully collaborated with HP Software Professional Services to develop an innovative universal configuration management database solution (UCMDB). The team developed a methodology and supporting software to improve disaster recovery services for their customers, mitigate risk at the time of disaster, and speed recovery. Learn how SunGard reduced the time to capture, store and build disaster recovery sites while reducing manpower and increasing value for customers. 12:30 PM-01:00 PM Sun Life Financial of Canada and their out-of-the-box HP Service Manager solution Speakers: Brian Bathurst DT805, Discover Theater 6, Discover Zone Sun Life operated on an old version of HP Service Manager and could not take advantage of recently released capabilities. Like many traditional IT service management platform approaches, Sun Life had heavily tailored their service desk, resulting in difficult or nearly impossible upgrades. After an evaluation of their past approach, new project objectives called for deploying a more out-of-the-box HP Service Manager solution. Now Sun Life s service desk stays current, agile and scalable. 12:30 PM-01:30 PM Bell Canada shares their HP Propel implementation with Service Manager and the outcomes Speakers: Terry Hill, Ankit Desai, Chris Schleicher, Roy Ritthaler Session B544, Room Lido 3004 Has your technology management s reputation with the business struggled lately? You know you have to address the enduser experience concerns, but are not sure how or where to start? Bell Canada will discuss how they implemented a single

3 enterprise self-service portal with modern UI, using HP Propel, and put their users of IT services front and center. You will learn how Bell Canada aggregated services from HP Service Manager into a single catalog and the outcomes realized. 04:30 PM-05:30 PM Service Management and SACM integrations - The journey at Delta Speaker: Robbie Clay-Ament Session B953, Room Lido 3004 Several years ago as Delta and Northwest Airlines (NWA) merged, NWA was planning migration to HP Service and Configuration management tools. On the other hand, Delta had HP Asset Manager and Service Manager and was working on a business case for HP UCMDB. Did it all naturally fit together? Find out what Delta learned through this journey and tips that you can apply today. Thursday, June 04, :00 AM-10:00 AM Leverage your new IT project with the secret to driving user adoption Speaker: Jesse White Session B1162, Room Lido 3104 Have you ever completed a successful IT project, but struggled to drive user adoption? You are not alone. For many organizations, adoption can be challenging. Even when a successful implementation occurs, the full value of an IT project is rarely understood. Value exists, but communication controls the outcome. Learn how to build engagement and drive adoption using new and creative tools. Move from 5K to marathon with Citizens Bank and their DevOps journey Speaker: Melissa Aigeldinger, Cheryl Fogarty Session B737, Room Lido 3002 How can DevOps/release management as a process move an organization to a higher level of maturity? Join Citizens Bank on their journey from 5K-to marathon-strength that helped them pace evolution on the maturity map. Learn how Citizens Bank partnered with HP to leverage change, and manage existing Configuration Management Systems (CMS) processes, which complemented and expanded release management, reporting and automation. 10:30 AM-11:30 AM America First Credit Union recounts real-world migration to HP Service Anywhere Speakers: Jared Flanders, Torrey Jones Session B1159, Room Lido 3004 Hear about the ups and downs of America First Credit Union (AFCU) and HP Gold Partner Greenlight Group as they journeyed from an on-site service desk to HP s newest IT software-as-a-service offering, HP Service Anywhere. AFCU migrated request, incident, and other internal processes into HP Service Anywhere, and plans to migrate more. Learn about AFCU s migration roadmap, integrations they chose, activities that worked well and what to avoid.

4 12:00 PM-01:00 PM HP Universal CMDB at Huntington Ingalls Industries Speakers: Richard Clabbers, Fred Qayyum Session B976, Room Lido 3004 With Universal Discovery/Configuration Management, Huntington Ingalls identified attributes and their relationships with hosts, databases, applications and networks. Come see how HP Service Manager and ucmdb enabled them to put in controls to manage configuration items and services, as well as identify outages of services and configuration items. Learn how the largest military shipbuilding company solved three key areas, knowledge management, change management and incident management, with HP. 01:30 PM-02:30 PM EchoStar - Enhancing service desk support with HP Service Anywhere Speakers: Prasad Margasahayam, Jon Furner Session B1026, Room Lido 3004 Join us to see why and how Echostar selected HP Service Anywhere to improve end user self-service satisfaction and overall service level performance. Find out how Service Anywhere enabled the organization to meet their Employee Self Service, Service Catalog and critical Knowledge Management requirements by using simple ease to use capabilities. Join us to learn how the application of social intelligence and Big Data capabilities are driving a different, and more valuable, user experience. 03:00 PM-04:00 PM On the road to world-class ITAM at First Data with HP Asset Manager, HP Universal Discovery and BDNA Speakers: Tom Nichols, Wally Waltner Session B970, Room Murano 3205 First Data delivers the world's most secure and innovative payment solutions, while processing over 2000 transactions per second in 70 countries. Providing the infrastructure for that level of service in an optimized, cost-efficient way is critical to First Data's success in the marketplace. Hear why First Data chose HP Asset Manager, HP Universal Discovery and BDNA Normalize as the lynchpin of FDC's IT Asset Management discipline. Join us as we share what we've learned and where we're going.

5 Roundtables RT Explore configuration management systems - UCMDB, HP Universal Discovery, HP Configuration Manager Tuesday, June 02, :30 PM-01:30 PM San Polo 3501A Wednesday, June 03, :00 AM-12:00 PM San Polo 3401A Thursday, June 04, :30 AM-11:30 AM San Polo 3501A HP product team members cover everything you want to know about configuration management systems and configuration management databases. Get integration how-to s and answers to questions related to HP s new automated-service-modeling capabilities. RT Grow a no-hassle, efficient service desk with HP Service Anywhere Tuesday, June 02, :30 AM-10:30 AM Murano 3201B Wednesday, June 03, :30 PM-01:30 PM San Polo 3401A Thursday, June 04, :00 PM-04:00 PM Murano 3301B Is your service desk mired down in job requests and costly, obsolete processes? Learn from HP product team members how to empower your service desk with HP Service Anywhere. Hear about new capabilities including Big Data, self-service, as well as integrating HP Operations Orchestration, HP Configuration Management System and more. If you use HP Service Anywhere or are interested in an off-premises help desk based on software-as-a-service, join us. RT Optimize IT service management with HP s versatile, scalable portfolio Wednesday, June 03, :30 AM-10:30 AM Murano 3201A Wednesday, June 03, :30 PM-05:30 PM San Polo 3501A Thursday, June 04, :30 AM-11:30 AM Murano 3201B Collaborate to improve your IT service management in a moderated discussion between customers and HP staff. Explore HP Service Manager, HP Service Anywhere, HP Universal Discovery, integrations with HP Operations Orchestration, HP Asset Manager, HP Propel, Universal Configuration Management Databases and more. RT Simplify, maximize return on investment with HP IT Asset Management offerings Tuesday, June 02, :30 AM-10:30 AM Murano 3301A Wednesday, June 03, :00 AM-12:00 PM San Polo 3401B Complexity, risk and return on investment mark the key challenges of IT management today. Avoid an IT infrastructure that is overly complicated and costly to manage. Hear best practices from SAP and HP product team staff for procuring, tracking, managing and evaluating the complete IT asset lifecycle.

6 Discussion Forums Discover Zone Tuesday, June 02, :30 PM-05:00 PM Reduce tickets, improve user experience and speed with a Big Data service desk DF1195, Discussion Forum 6, A Big Data service desk reshapes how users work with IT and how IT runs the service desk. A Big Data service desk can help you increase visibility, use information and knowledge proactively as well as streamline problem management. Find out how this solution dramatically improves the effectiveness of your agents and analysts, leading to a superior user experience. Wednesday, June 03, :30 PM-06:00 PM Lead The New Style of IT with HP s service management portfolio DF1196, Discussion Forum 5 The emerging IT organization is morphing into the de facto service broker. In this new world, everything begins and ends with service, including ideation, service proposals, service-oriented projects and service desk functionality. Hear what the product leaders have to say about emerging trends and how HP leads the industry in managing service portfolios. Thursday, June 04, :30 PM-01:00 PM Empower the service desk amid trending bimodal, two-speed IT DF1199, Discussion Forum 5 What does trending bimodal or two-speed IT mean for the service desk? Combined with the rise of the collaborative DevOps approach in many IT organizations, the service desk team must be more responsive and agile. This creates service delivery implications for changes, releases, portfolio planning and the use of automation. Learn what this means for ITIL best practices and how the service desk team can survive and thrive.

7 Demos Discover Zone Big Data Changes ITSM See how end users are becoming more self-sufficient, thus reducing the number of service tickets they generate. Learn how service desk agents leverage relevant knowledge to be more efficient and handle tickets faster. Find out how process owners proactively improve service delivery by identifying trends based on new insight. HP Asset Manager - Track Business Assets Across Their Lifecycle Visit this demo to learn how you can leverage HP Asset Manager to track and manage any asset within your enterprise IT environment. Find out how to enable Software Asset Management and Cloud Chargeback. HP Configuration Management System - Discover Your Enterprise Today Experience how the HP Configuration Management System provides new application service modeling and real-time visibility into the relationships of your services topology, IT processes and data center activities, while providing the foundation for software compliance. Come see how the system also provides the foundation for Business Service Management (BSM), IT Service Management (ITSM) and IT Asset Management (ITAM). HP IT Service Management and HP Service Manager - Big Data Service Desk See how HP Service Manager, HP's IT Service Management (ITSM) service desk solution, provides ITIL-based solutions for incident, problem, change, service catalog, request, release, knowledge and other management processes. Learn how a Big Data Service Desk can help provide a superior user experience, reduce ticket handling times and simplify problem management. HP Service Anywhere - Simple, Social, SaaS Service Desk Visit this demo to learn about the native SaaS service desk, HP Service Anywhere, that brings together a broad range of ITSM capabilities, Big Data, and social collaboration. See firtshand how this solution is simple to use, is easy to administer, provides an intuitive and engaging user experience designed specifically for the ITSM user, and leverages connected intelligence and Big Data analytics to raise productivity for the IT analyst and the end user. HP Software and the New Style of IT - Turn Insight into Action The New Style of IT is driven by the interrelated trends of cloud, security, mobility and Big Data and promises greater simplicity, agility and speed, coupled with lower costs. Visit this demo to see how one organization uses HP Software's interconnected solutions to leverage the power of the New Style of IT. Specifically, you will see how HP Service Anywhere leverages ITIL processes to manage change and leverage the full power of Big Data analytics to ensure the success of the change.