Taking back control of your Cloud Service life cycle
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- Thomasina Manning
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1 Taking back control of your Cloud Service life cycle Think BIG, start small to drive your portfolio to business innovation Erik van Busschbach
2 New Style of IT - Core Qualities Service Centric Operate Secure Connected IT Intelligence Enterprise Agile Multi Source 2
3 Deliver Right Service, Right price, Right time Centered around Strategy to Portfolio Service Centric Operate Secure Connected IT Intelligence Enterprise Agile Multi Source 3
4 Deliver the right service, right price, right time Control the end to end service life cycle For business and IT initiatives to be successful, they must provide business value in a continuous and sustainable way! Business Services Application Services IT Infrastructure Services IT Internal budget driven monopolist Controlling the spend within the budget In- or external IT service provider offering cost per service 4
5 Is IT loosing control of IT? IT needs to turn outward and regain the control 82% of employees use one or more nonapproved SaaS applications to do their jobs 1 85% of Line of Business Departments have adopted non IT approved business applications 2 35% of procurement for cloud services is "rogue" spending 3 (e.g., not using formal corporate IT decision-making channels and policies) 1 Frost & Sullivan. The New IT: Managing and Delivering Services in a Multi-Vendor Environment Frost & Sullivan 2013 Cloud User Survey 3 IDC Worldwide Outsourcing Services 2014 Top 10 Predictions 5
6 Why do LoB decision makers turn to shadow IT? Reasons Line of Business Employees Utilize Non-Approved Applications (Shadow IT) 3 Frost & Sullivan. The New IT: Managing and Delivering Services in a Multi-Vendor Environment
7 Recognizing the symptoms Value in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. (Peter Drucker) CIO Office: We do what the business asks for, but when we deliver it, its not what they need Why do they think IT has become simple? Line of Business: I am looking for a service, but what I get is products I m not an IT expert Why can t IT take an customer point of view? Development: We want to move faster, but it takes operations weeks to provision the platforms we need Why can t they be quicker? Operations: Development is always asking for a different configuration at the last moment Why can t they reuse the same standard platform? 7
8 Are your customers happy with the services you put on the menu? 8
9 You have to perform better in order to survive Average Innovation 30% Best in class Innovation 70%? 70% Operations 30% Operations Go in the right direction with fact-based decisions 9
10 Standardize to accelerate business innovation Increased shift in spending on cloudbased outsourcing vs traditional Cloud Suppliers 67% Other Suppliers 47% Engineer to Order 33% % 2017 Configure to Order IDC Worldwide Outsourcing Services 2014 Top 10 Predictions 10
11 Are you ready to take back control? 11
12 Management for optimal investment returns Enterprise Portfolio Management Analyze options and command portfolio investments accordingly Command Confirm Office of the CIO Confirm IT s value with the business to align priorities Enterprise Architecture Office Focus on the right direction and Create the right things Create Control Program Management Office Ability to Control and get things done right Create the flexibility to change course and improve 12
13 Impacts felt across the organization 49% Project suffered budget overruns, due to desire to do more than possibly can be delivered Command Confirm 41% of projects fail to deliver the expected business value and ROI 47% Create Control 62% 47% apps had higher-thanexpected maintenance costs impacting innovation of projects fail to meet their goals 13
14 Core use cases Control the end to end service life cycle Service Value Management Confirm what the business values and measure satisfaction to optimize budget allocation Service Portfolio Management Control the IT portfolio lifecycle investments and execution for hybrid service delivery Service Model Management Create service catalog, service blueprint, manage service roadmap for lifecycle traceability Service Value Management Command Service Portfolio Management Service Model Management Create Confirm Control 14
15 HP Software Solution HP Application Portfolio Management (= PPMC+APM) Command Confirm HP Executive Scorecard HP Enterprise Maps (+ UCMDB+UD) Create Control HP Program & Project Mgnt Center (= PPMC) Insight driven hybrid service delivery 15
16 Think BIG, start small Command Confirm Approach 2 Service Health Assessment Approach 1 Service Catalog Assessment Create Control Stakeholder buy-in from CIO and direct staff is critical success factor 16
17 Approach 1 - Service Catalog (re-)design Unified Experience Consumer-oriented shopping experience Seamlessly integrated to internal and supplier services A Menu of IT services A menu of services that business users understand Service Map structure and scope aligned to Business customers Defining the relationship between: Services and Business functions/processes Services and Business Organization Services and customers/service consumers Service Map Service Portal Service brochures 17
18 Approach 2 - Service Health Assessment Service Health Discovery Workshop Service Health Phase 0 Implementation Service Health Implementation Service Health Process Centric Service Centric Category Customer Satisfaction Plan (S2P) (includes Finance + Architecture) Build/Develop+Onboard (R2D + Service Onboarding) Deliver (R2F) Operate (D2C) Control (GRC) Measuring the health of the process by function & cost by cost center Measuring the health and cost by service* (* Initially, use application as proxy of service) 18
19 Start Here!
20 Discover your own journey Service Centric Enterprise Agile Connected Intelligence IT Operate Secure Multi Source HP IT Management Transformation Workshop HP Service Health Assessment HP Service Catalog Assessment HP Enterprise Agile Transformation Workshop HP DevOps Transformation Workshop HP Supplier Integration Transformation Workshop HP Converged Security Transformation Workshop 20
21 Transformation Workshop What it is A complete IT transformation journey in only a day! Build IT Management transformation roadmap to success Unique, slide-free and interactive! Shape a service centric IT Management vision Business and IT priorities in the IT Management context HP IT Management solution portfolio Participants CIO and/or senior staff or initiative owners (5-8 persons) 2-3 senior HP Consultants, HP Sales Location HP office or hotel (Customer site is not recommended!) 21
22 Customer feedback The best presentation in comparison to other vendors. Andey Peshiy, CIO, Kievstar Ukraine (Telecommunications) It is more then a modernization, it completes my dream as a CIO. Dennis Chen, CIO, Shin Kong Financials Holding & Life Insurance Co., Ltd. (Financial Industry) Got a good overall view. Like the process and the breadth of information received. Dr. Harald Ruckser, Vice President ebusiness / IT, Voestalpine Automotive (Manufacturing) 22
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