Smarter Infrastructure Instrumented, Interconnected, Intelligent... Patterns of Innovation

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1 Mohammad Albataineh Smarter Infrastructure Brand Leader IBM Software, Middle East and Africa Smarter Infrastructure Instrumented, Interconnected, Intelligent... Patterns of Innovation

2 Technology has never been more important to business % Technology Factors 69% 68% People Skills Market Factors Economic factors Regulatory Concerns Globalization 2012 IBM Global CEO Study For the first time, CEOs identify technology as the most important external force impacting their organizations 2

3 A Smarter Infrastructure is enabled by disruptive technologies 3

4 The convergence of technology is transforming the world into an Internet of things Internet of engagement Internet of things Internet of information INTERMITTENTLY CONNECTED DEVICES AND PEOPLE

5 The Internet of Things is enabling a Smarter Infrastructure Definition 1 The Internet of Things refers to the use of sensors, actuators, and data communications technology built into physical objects - from roadways to pacemakers - that enable those objects to be tracked, coordinated, or controlled across a data network or the Internet There are three steps in Internet of Things applications: capturing data from the object (for example, simple location data or more complex information), aggregating that information across a data network, and acting on that information - taking immediate action or collecting data over time to design process improvements. 5 Source: 1. Disruptive Technologies, McKinsey Global Institute, May 2013

6 IoT enabled Patterns are emerging within industry context A&D Auto Electronics Telco Transportation Utilities Cities Natural Resources Operations and Maintenance Optimization Connected Communities Priority for Industry Secondary Priority Product Life cycle Innovation Operational Technology Utilization & Management Connecting Assets & M2M 6 Predictive Analytics and Action

7 Investing in our Solutions Key Capability Areas Asset Management Work Management 2013 Introduced optimization & analytics, and new mobile platform, while moving forward on key capability areas Added optimization models to Scheduler, supporting automated labor and resource scheduling Provided out-of-the-box KPIs, metrics, and trends Created Anywhere, built on IBM Worklight Enterprise platform Advanced TRIRIGA core capabilities and platform robustness Released Industry focused improvements for Maximo Oil & Gas, Transportation, Asset Configuration Manager, Service Providers, and HSE Supply Chain Facility & Space Management Health & Safety Energy & Sustainability 2014 Enabling new delivery models to use new capabilities quickly, improve time to value and reduce TCO. Grow and enable new client value with mobility and analytics. Service Engage platform a new way for clients to experience and acquire C&SI solutions Maximo (q1) & TRIRIGA (coming soon) SaaS to capture new customers / migrate down level existing customers Inventory Insights SaaS (q1) optimize parts inventory to eliminate over/under stock conditions. Hybrid delivery model, no upgrade required Advance TREES in the energy management space with advanced analytics and work order management enabling customer to take action to reduce energy costs, and drive real estate and capital project decisions Enable Anywhere platform on ios and for TRIRIGA IT Asset Management 7 Service Desk Adopt & embrace continuous development & delivery, including DevOps Enhanced Service Providers offering for clients who run asset management as a business Continue to expand our development advocate program to support our clients, Sales and BPs

8 VIDEO! 8

9 IBM Maximo Asset Management SaaS The industry leading asset management solution, now available as a SaaS offering Full capabilities of Maximo available as a subscription based delivery model Includes Maximo and mobile access using Maximo Everyplace Proactively plan, schedule & forecast work, with optional Maximo Scheduler Hosted by IBM using the SoftLayer Cloud infrastructure Reduced cost, eliminating Capital expense for Operation expense Improve operations through better asset availability, reliability and asset utilization Unify processes for wide-ranging asset management functions across multiple sites 9

10 Mobile: Anywhere Introduce the 'next' generation mobile solutions Utilize IBM s Worklight as mobile platform Provide single platform supporting the entire portfolio (Maximo, TRIRIGA, Industry Solutions) Runs on modern o/s and Smart devices (phones, tablets), leveraging device specific capabilities Supports users in both connected and disconnected scenarios Protected Investment from previous mobile entitlements Easily tailor the mobile UI, for delivered applications 10

11 Gartner has recognized IBM as a Leader in the Magic Quadrant for Mobile Application Development Platforms, and many already invested in Maximo Anywhere

12 Predictive Asset Optimization What if you could predict the failure of an asset to prevent costly unexpected downtime? What if, when an asset is scheduled for maintenance, you could predict what parts are likely to fail in the near future? What if, you could statistically monitor in real-time all of your equipment globally from a single web dashboard? You could Improve operational efficiency Extend the life of an asset Reduce unscheduled maintenance Improve diagnosis and prognosis capabilities Optimize product design Determine best repair strategies Exceed customer expectation What if you could quickly mine the thousands of maintenance logs to determine the most effective repair procedures? 12

13 Analytics: Smarter Infrastructure offers advanced analytics today Purpose Descriptive Analytics Provide alerts and diagnostics Prescriptive Analytics Optimize outcomes or prioritizes actions based on rules, budgets and decision priorities Predictive Analytics Anticipate issues or exploit opportunities based on time-series data Typical output KPI s, metrics Plans, schedules Trends, patterns IBM Smarter Infrastructure Examples Maximo BI Packs TRIRIGA Workplace Performance Management Maximo Scheduler Optimization TRIRIGA Facilities Manager, SFP TRIRIGA TREES Predictive Maintenance and Quality (PMQ) Maximo Inventory Insights IBM analytics engines Sample value Reduced time to diagnose and resolve project slips Maximized project team efficiency, based on skills, distance and priority Increased asset production due to failure avoidance 13

14 Maximo Inventory Insights Pre-configured inventory decision support system, delivered as a service Pre-configured analytics model to predict over-stock and out-ofstock conditions and generate optimal stocking levels Pre-integrated software agent automatically acquires necessary data from Maximo database and delivers it to the analytics engine Generates insights on stock levels, trends and possible outcomes Delivered as a service (SaaS) Reduces inventory holding costs up to 15-20% in first year Increases asset availability and utilization by avoiding parts outages Automatically generates optimal stock replenishment plan 14

15 Maximo Asset Management v7.6 Improve visibility, increase resource utilization and reduce costs 4Q 2014 Focus on User Experience NEW look and feel, expanded start center configuration options Analytical insights through Reporting, KPI s and Dashboards improved performance, increased user access and better tools to monitor the health of your business Functional Enhancements improved crew management and service addresses to support maps Technology Improvements expanded install and platform support Expanded capabilities to support business intelligence Intuitive navigation for users Increased Serviceability 15

16 IBM s Smarter Infrastructure solutions are enabling clients to address challenges, with differentiation Visibility across physical assets and infrastructure Control over optimized scheduling and field work force management to increase operational efficiency Automation of work, asset and supply chain processes to optimize physical assets and infrastructure life cycle management Reduce Operational Costs by 50% Optimization for high-spend domains, such as facility space and labor workforce Increase in Asset availability, 3 to 10% Capability to issue predictive maintenance alerts using world-class analytics capabilities for increased asset life Improve business performance and return on assets Capability to stay ahead of our client s requirements with industry focus across products, sales and services Enhanced operational excellence and efficiency Capability to manage service and asset processes across the entire scope of an enterprise on one software platform Reduced complexity and business risk Capability to coordinate physical asset management with embedded software management Reduced risk and improved compliance Unique capability to manage operational technology embedded in various types of physical assets 16

17 Why Settle for Second Best Maximo Asset Management Ranked highest IBM Maximo is the only solution to have been placed in the EAM Leader s Quadrant since 1998 This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from IBM. G Link to complete Magic Quadrant Gartner, Inc. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose..

18 Asset Management Maturity 18 Where would you place your company?

19 Where are you today, and where do you want to be in the future Mostly reactive work, no planning PM program, some planning Long term planning in place Asset portfolio strategy Highly centralized workforce Partially centralized Some level of multi-skilled staff Independent trades, multi-skill Little or no systems in place System in place, scheduling EAM linked to financials / SC Open standards based integration Focus is on cost, primarily supply chain Little cross team collaboration Little performance measures in place Some storeroom controls, lack measurements Some teamwork in place Maintenance cost records available Strategic sourcing / computerized Self directed collaborative Metrics in place, reliability and cost SLAs, vendor performance indicators Business focus, high collaboration Benchmarking, strong detail on reliability / cost EAM is Cost Focused EAM is An Investment 19

20 The world is changing and becoming smarter, which brings significant opportunity to those who adopt, manage, and change INSTRUMENTED INTELLIGENT Digital technologies (sensors and other monitoring instruments) are being embedded into every object, system and process. INTERCONNECTED All the data generated by digital technology is providing intelligence to help us do things better, improving our responsiveness and our ability to predict and optimize for future events. In the globalized, networked world, people, systems, objects and processes are connected, and they are communicating with one another in entirely new ways. 20

21 Video 21

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