Business Support Manager

Transcription

1 Business Support Manager Faculty of Development and Society Permanent Full time Salary c. 48,000 per annum Vacancy reference DS 1155/13 Closing date 30 May 2014 at 12 noon About the role Professional Services teams within the Faculty of Development and Society employ c.130 nonacademic staff and are primarily structured around four sections: Business Support, Student Services, Technical Services, and Faculty Operations. Collectively these teams deliver services to support the strategic and operational development and delivery of learning and teaching, research, and knowledge transfer within the Faculty; working in partnership with academic colleagues and key stakeholders. This post heads the Business Support team of c. 14 staff (see chart below) and is a member of the Professional Services Senior Team. Working closely with the Deputy Dean, and other members of the Faculty xecutive Group, it will be your role to ensure that robust and efficient services are in place to support the Faculty's business development activities. This includes support for the development of the academic portfolio (research, teaching and knowledge transfer); contract management; and the provision of high quality management information to facilitate operational planning and decision making. Reporting directly to Head of Faculty Professional Services, you will work with colleagues on the Senior Team and peers across the wider University, to ensure a consistency of service across all areas of the Faculty, and to share good practice. You may also be asked to lead and/or support University-wide projects related to improving the wider Business Support offer across academic areas. You'll engage with a diverse group of staff and students, and will be expected to support and advise senior colleagues on a regular basis. The ability to build strong, mutual relationships with both Faculty stakeholders and stakeholders across the University will be critical to your success. As well as being an experienced manager, you will need to be able to lead, negotiate, advise, and operate within a complex and changing internal and external environment, often with competing stakeholder demands. Business Support Manager Portfolio Manager Management Information and Reporting Team Widening Participation Officer Research and Knowledge Transfer Team Portfolio Team Contracts and Commissioning Team Page 1 of 9

2 The Faculty of Development and Society With around 12,000 students, 700 staff, and a turnover of c. 70m, the Faculty of Development and Society is the largest within Sheffield Hallam University. We carry out teaching, research and knowledge transfer across a range of subject areas, which are united by focus upon human, social, community and environmental development. Academic and Professional Service teams work together with the aim of achieving excellence in everything that we do. We are structured around the following areas: Academic Departments: Natural and Built nvironment ducation, Childhood and Inclusion* Humanities Law and Criminology Psychology, Sociology and Politics Teacher ducation* Research and Knowledge Transfer Centres: Centre for ducation and Inclusion Research* Centre for Regional conomic and Social Research Centre for Science ducation* Hallam Centre for Community Justice * These departments/centres fall under the umbrella of the Sheffield Institute of ducation Professional Services: Business Support Faculty Operations/People Development and Performance Student Services Technical Services Faculty Finance The University Sheffield Hallam University is one of the UK's most progressive and innovative universities. With more than 34,000 students and 4,400 employees we are one of the largest UK universities. We pride ourselves on making a difference - to our students, our employees and to the businesses we work with. Our research and business ideas, alongside our sought after graduates, contribute to the economic and social development of both our region and to the UK as a whole. Our teaching is first-rate and is supported by our world-class applied research. Our students are a diverse group and benefit from a tailored approach that helps them to get the most from their studies. We offer top quality teaching and learning facilities and the ability to learn flexibly in a way that best suits their needs. For example, we are one of the UK's leading universities in e-learning and offer a range of distance learning and part time courses as well as the more traditional full time courses. Our industry partners choose Sheffield Hallam because of our flexible, business led approach and our high quality research, facilities and students. Our partners include Sony, BP, NHS, Network Rail, Cisco, SAP and Microsoft. Page 2 of 9

3 Our facilities are state-of-the-art and we have invested heavily in new technology to ensure that our technological capability matches the cutting-edge approach of our teaching. We are recognised as a Centre of xcellence for Teaching and Learning, e-learning and employability. Although currently in the process of review, the University's Corporate Plan for outlines our priorities and is available to download at Location City Campus This post is based at our City Campus which is situated next to Sheffield s train and coach stations and has easy access to the M1. It is in the heart of the city centre, next to shopping areas, art galleries, theatres, cinemas bars and cafés and the Winter Gardens. Discussion and selection event For informal enquiries regarding this post please contact Michelle Nolan (Head of Faculty Professional Services) on: Telephone mail M.Nolan@shu.ac.uk Proposed selection event 16 June 2014 The selection event for this post will include an interview, desk based exercise, and presentation. You will be expected to prepare a presentation - the title will be confirmed to all shortlisted applicants prior to interview. Page 3 of 9

4 Job description Job Title Faculty/Dept Grade Reports to Direct reports Role Purpose Business Support Manager Faculty of Development and Society Senior Staff Grade Head of Faculty Professional Services Various The post holder will take responsibility for the design, implementation, review and refreshment of a portfolio of key services to support the development and delivery of faculty business objectives. This will include achievement against key objectives, as outlined in the University's Corporate Plan and Faculty's Strategic Development and Annual Operating Plans. Working closely with the Faculty xecutive, Faculty Leadership Group and colleagues in University directorates, s/he will ensure that there are robust arrangements in place to support the development of new academic business, income generation; post award contract management, client relationship management, and routine operations. S/he will work closely with senior colleagues to lead cross-university and cross-faculty projects to deliver service improvements; to explore and develop innovative ideas and solutions to improve business planning, development and income generation; and to encourage innovation and the importance of service delivery among others. Role Specific Responsibilities To work closely with the Faculty xecutive, Faculty Leadership Group, and colleagues in University directorates to provide services that align with and support University and Faculty priorities for the development of new academic business, income generation; and post award contract management. This will include: o Relationship management and new business development (support for the identification of new business opportunities, horizon scanning and client relationship management.) o Pre award support (support for bid/tender development, approval processes, compliance with University procedures, contract development and negotiations) o Post award management (review of outcomes against targets, compliance with contractual requirements, external and financial reporting) To work closely with the Faculty xecutive, Faculty Research Centres and the Research and Innovation Office to develop efficient services to support cross Faculty research and knowledge transfer activities in line with local arrangements for research administration, including: o Contract administration and support o Continuing Professional Development o Research ethics o Contributions to the Research xcellence Framework To provide management information to support: o Operational decision making, o The preparation of returns to commissioning bodies o Resource management (e.g. academic work planning) Page 4 of 9

5 Where appropriate working closely with colleagues within Strategic Planning and Intelligence and other faculties to support the establishment of common data sets and methodologies. To provide services within the Faculty to support academic engagement with University, Faculty and external academic quality frameworks; including adherence to Professional, Statutory and Regulatory Bodies (PSRB) requirements and associated accreditation and inspection visits, working closely with the Assistant Dean Academic Development, or his/her nominee. To develop and maintain strong working relationships with external partners and stakeholders to support the delivery of Faculty objectives as appropriate to local needs, for example, professional bodies, local employers, contracting bodies, etc. To work closely with the Faculty xecutive and Leadership Group to improve the staff experience, for example through their contribution to the Faculty's Staffing Strategy, delivery of initiatives to meet identified people priorities, and support for Faculty change programmes. To provide other services as consistent with local needs. xamples might include: executive support; committee servicing; health and safety; major incident and contingency planning; local HR processes; internal, and as appropriate, external communications and accommodation management. Professional Services Generic Management Responsibilities To motivate, lead and manage all direct line reports, allocating responsibilities, setting objectives and managing performance to achieve set objectives and targets. To work with stakeholders to develop an understanding of their needs to inform the future development of services and functions. To ensure the delivery of an integrated approach to services in the role holder s area of responsibility, and to work in collaboration with other managers in professional services and with key stakeholders across the University. To benchmark services and service standards under their responsibility against provision within the wider H sector and to identify best practice. To set, deliver and monitor service standards. To lead by example, with other managers in professional services, to embed the professional services vision and to set and deliver high standards of professionalism in administration at Sheffield Hallam University. To contribute to strategic planning and undertake operational planning, and to ensure that the services and functions within the role holder's area of responsibility demonstrate added value and support the achievement of University and Faculty business objectives. To manage budgets and be accountable for the financial management and/or value for money of activities within the post holder's area of responsibility, on behalf of the Head of Faculty Professional Services. To contribute to communications, information sharing and consultation within and on behalf of the Faculty and to lead in this respect for the role holder's area of responsibility. To lead and participate in University working groups/committees relevant to the role holder's area of responsibility. To deputise for the Head of Faculty Professional Services, as required. To participate in professional activities in the higher education sector and related areas and to contribute to building a positive reputation for the team, Faculty and the University. Page 5 of 9

6 Person Specification Job Title Faculty / Directorate Business Support Manager Faculty of Development and Society (* ssential or Desirable) Details * D* vidence** Attainment Degree or equivalent professional experience CV + QC videnced achievements e.g. relevant qualifications (or equivalents), training, membership of professional bodies xperience Type of experience and specific knowledge required for this job vidence of ongoing professional development Significant direct experience of leadership and management; including experience of performance management, problem resolution, employee development, reward, and recruitment and selection xperience of working with senior managers and contributing to the strategic management of services within a large complex organisation D CV xperience of leading and implementing high quality, customer focused service delivery in a large complex organisation vidence of working in partnership and building strong links with managers at all levels/from different areas of the organisation xperience of analysing and developing systems, policies and processes A good understanding of the H sector and how it operates + P xperience of contract and commissioning activities; including bid/proposal development, contracting and review + xperience of leading and managing projects D xperience of leading and managing staff during change programmes D Competencies Skills and abilities required for effective performance e.g. numeracy, attention to detail, oral and written communication, planning and organising, leadership skills, ability to cope with conflicting demands/deadlines xemplary communication, negotiating and influencing skills xcellent written and presentation skills High levels of analytical and organisations skills Good IT skills Ability to operate in a complex and changing environment Ability to prioritise own work and to work flexibly and meet deadlines + P CV + P + CV + Diplomacy and sensitivity to others perspectives I Page 6 of 9

7 Other relevant information The ability to work flexibly according to the needs of the service I e.g. shift work or weekend working, travel in UK or abroad (state approximate frequency i.e. travel abroad twice a year) **vidence/method of Assessment: CV = CV and Covering Letter = Desk-Based xercise I = Interview P = Presentation Q/C = Qualifications/Certificates Page 7 of 9

8 How to apply Please a CV and Covering Letter, detailing how you meet the criteria in the person specification (above), to recruitment@shu.ac.uk. Call us on if you have any questions about completing the recruitment process. You will be informed as soon as possible after the closing date if you have been short listed. Non-U nationals We have a legal responsibility to ensure that all employees are entitled to live and work in the UK. If a job requires highly specialist skills and qualifications we may be able to provide a Certificate of Sponsorship to help you gain entry clearance or leave to remain in the UK from UK Visas and Immigration. Further guidance on the UK Visas and immigration Points Based System can be found at You can also the Human Resources Directorate at recruitment@shu.ac.uk. quality and diversity drive our success quality and diversity are essential to our academic and business strengths. We believe that excellence comes through recognising the value of each individual. We aim to create an environment that respects the value of each individual and the diversity of employees and students in the University's community. This will enable them to contribute fully, and to derive the maximum benefit and enjoyment from their involvement in University life. Positive about disability We use the symbol on the right, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. It also enables people with a disability to know which employers will be positive about their abilities. All applicants who meet the minimum criteria (based on the person specification) for a job vacancy and have declared their disability are guaranteed an interview and considered on their abilities. Stonewall Diversity Champions programme We are members of the Stonewall Diversity Champions programme, reinforcing both our commitment to improving the workplace culture for lesbian, gay and bisexual employees and our recognition that people perform better when they can be themselves. Stonewall recognises Sheffield Hallam as a forward thinking 21st century employer which aims to recruit, recognise, and support the very best people regardless of background. Page 8 of 9

9 Trade unions We are committed to working in partnership with employee representatives. You are welcome to join a trade union, professional association or employee organisation and participate in its activities. We recognise the following unions for the purposes of collective bargaining UNISON, GMB, T&GWU, UNIT, UCU. Benefits of working for us We offer generous holiday entitlements - annual leave entitlement is a minimum of 25 days (pro rata if you work part-time) and rises depending on staff group and grade. In addition to the eight standard UK bank holidays, up to six extra statutory days (a minimum of four) are provided each year for extended University closure around some UK public/holidays. We understand the need for a good work-life balance. That's why we support and operate a number of flexible working schemes including job-share and flexible working hours where applicable. Our defined benefit pension schemes are a real asset to your peace of mind. Depending on the job you're appointed to, you will be entered into either the Local Government Pension Scheme (LGPS), Teachers Pension Scheme (TPS), or remain in the Universities Superannuation Scheme (USS) if you are a current member. We also offer many other benefits including Travel discounts, Family Friendly Schemes, Health and Wellbeing and Training and Development opportunities for employees. For more information about the benefits available to you, visit Living and working in Sheffield Sheffield is the greenest city in ngland. We have over 200 parks and woodlands and a third of the city is in the Peak District National Park. We have excellent rail links to all major cities and the city centre is in walking distance of both our campuses. For more information, visit Other important information All appointments are made subject to confirmation of eligibility to work in the UK and satisfactory declaration of health from the occupational health consultant to make sure you are medically able to carry out the type of work involved in the post. Appointments are also subject to receipt of satisfactory references and any other checks that may be required for the role. We comply fully with requirements of the Data Protection Act This requires us to tell you we will: hold details of your name, address and the post applied for to assist the recruitment process hold the information on your equal opportunities monitoring form, to monitor the effectiveness of our policies retain records for unsuccessful applicants for one year, after which time the records are destroyed For overseas applicants we normally reimburse travel expenses from the port of entry into the UK only. Page 9 of 9