QUALOBSTER. LU/07/LLP-LdV/TOI/

Transcription

1 QUALOBSTER LU/07/LLP-LdV/TOI/

2 Information sur le projet Titre: Code Projet: Année: 2007 Type de Projet: Statut: Accroche marketing: Résumé: Description: QUALOBSTER LU/07/LLP-LdV/TOI/ Projets de transfert d'innovation Clôturé LU-Luxembourg QUA.LOBSTER adapte et transfère le système de benchmarking développé dans Leonardo da Vinci (Learning Organisation dans le secteur bancaire en Europe). Est utile pour les organisations de la Financial Services Sector The QUA.LOBSTER Project addresses, as primary target groups, Trainers, Human Resources Specialists, professional working for the promotion of the Learning Organisation in Human Resources Development, Organisational Development and Organisation Departments, in the Banking and Financial Service Sector. The Project also addresses the needs of employees who will benefit from the improved training provisions due to the application of quality management tools and taking into account the results of the benchmarking exercise. QUA.LOBSTER is expected to generate impact in terms of: enhanced self-reflection capacity on organisational practices concerning learning, training, Diversity Management and intercultural management; better understanding of quality implications of learning and training provisions at organisational level. In the medium-term, the proposed benchmarking system and the embedded Quality Assurance perspective should also improve the capacity of individuals to identify learning opportunities and to make the most out of them so to enhance organisational performance. Thèmes: Sectors: Types de Produit: Information sur le produit: Page Web du projet: *** Qualité *** Étude interculturelle *** Formation tout au long de la vie ** Développement durable *** Autres Activités de Services CD-ROM Méthodes d'évaluation Matériel pour l'enseignement Enseignement à distance Autres Site Internet The main result of the Project is the Laboratory of Innovation, a virtual space where different Stakeholders exchange best practices through a benchmarking approach. 2

3 Contractant du projet EBTN - European Banking & Financial Services Training Association Luxembourg Luxembourg (Grand Duché) LU-Luxembourg Association/organisation non gouvermentale Personne de contact Adresse: Téléphone: Fax: Site internet: Mario Spatafora Via dell'oca, 27 Rome IT-Italie ebtnetwork@tin.it 3

4 Coordinateur EBTN - European Banking & Financial Services Training Association Luxembourg Luxembourg (Grand Duché) LU-Luxembourg Association/organisation non gouvermentale Personne de contact Adresse: Téléphone: Fax: Site internet: Mario Spatafora Via dell'oca, 27 Rome IT-Italie ebtnetwork@tin.it 4

5 Partenaire Partner 1 B.A.S. - The Bank Association of Slovenia Ljubljana Slovenija SL-Slovénie Association/organisation non gouvermentale Partner 2 SCIENTER - Research Training Services Provider Centre Bologna Emilia-Romagna IT-Italie Institution de recherche Partner 3 IFB - The Portuguese Bank Training Institute Lisboa Lisboa PT-Portugal Institution de formation continue Partner 4 HWR Berlin - University of Economics and Law Berlin Berlin DE-Allemagne Université/école supérieure spécialisée/academie 5

6 Données du projet 3) Index.doc Qualobster Book - to be requested to EBTN Secretariat - ebtnetwork@tin.it TABLE OF CONTENTS 1. Foreword 2. Introduction 3. About the Qualobster Project 3.1 Projects objectives, aims and key targets 3.2 About the Partners Project Contractor & Coordinator: EBTN - European Banking & Financial Services Training Association (Luxembourg) SCIENTER - Research & Training Services Provider Centre (Italy) HWR Berlin - University of Economics and Law (Germany) IFB - The Portuguese Bank Training Institute (Portugal) B.A.S. - The Bank Association of Slovenia (Slovenia) 3.3 Relay Partners Nova Ljubljanska Banka d.d. (Slovenia) Caixa Central de Credito Agricola Mutuo (Portugal) DEXIA BIL (Luxembourg) 3.4 National overview of the Banking Sector in the two piloting countries 4. Why the Laboratory of Innovation 4.1 The concept and the practice of Laboratory of Innovation 4.2 Definition and criteria of : - Learning Organisation - Quality Assurance - Diversity Management 4.3 Benefits from the Laboratory of Innovation 5. How to join & benefit from the Laboratory of Innovation 5.1 Self Assessment Questionnaire 5.2 Case Studies Guidelines 5.3 Benchmarking Questionnaire 5.4 Collaboration between participating Institutions 5.5 Portugal Case Study Caixa Central de Credito Agricola Mutuo 5.6 Slovenia Case Study Nova Ljubljanska Banka d.d. 5.7 Work Locally compare at EU LEVEL: an experience from a participating Bank 6. Laboratory of Innovation: how it works 6.1 The web platform and contents 6.2 Laboratory of Innovation as community of practice 6.3 Examples of collaborative activities in the Laboratory 7. Lessons learned from the piloting phase APPENDIX Annex A Glossary Annex B Proceedings of the Dissemination Conference Human Resources Involvement: the key factor to overcome the crisis (17th June 2009, Brussels) 6

7 Événements Human Resources Involvement: the key factor to overcome the crisis Date Description Dissemination Conference Cible Public Informations de contact Date et lieu Événement non public Brussels, 17th June 2009 Towards a Laboratory of Innovation: Ideas put into practice Date Description Workshop Cible Public Informations de contact Date et lieu Événement non public Luxembourg, 8th May