Remote Feature Activation Getting Started with Remote Feature Activation (RFA)

Transcription

1 Remote Feature Activation Getting Started with Remote Feature Activation (RFA) Issue 4.1 November 007

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3 Contents Chapter 1: Remote Feature Activation Overview RFA user requirements RFA Design configuration RFA Reiabiity and avaiabiity Registration information Registration for Avaya Associates Registration for Avaya BusinessPartners Group Authorization Identification (GAI) Training Feature Keywords Vaue types Host IDs and seria numbers RFA Swap-Out functionaity Pre-instaation and appication readiness checkist RFA hep Chapter : Important Product Information Advanced IP Phone Features Advanced IP Phone Features icense fie information Appication Assurance Networking Appication Assurance Networking icense fie information Appication Design Environment RFA icensed ADE components ADE icense fie information Appication Enabement (AE) Services Upgrading to AE Upgrading CVLAN R9 to AE Upgrading DEFINITY LAN Gateway to AE CVLAN Server 9.0 for Linux RFA icensed AE appications AE icense fie information Avaya IQ Host ID Avaya IQ icensing information Avaya Proactive Contact Host ID Avaya Proactive Contact icensing information Branch Gateways Issue 4.1 November 007 3

4 Contents The seria number for the G50 or G350 Media Gateway Post instaation verification Activating the VPN Branch Gateway icense fie information Communication Manager Appications under the Communication Manager product famiy IP connect to Muti-Connect migration changes Seria numbers for Communication Manager Working with authentication fies DEFINITY upgrades DEFINITY migrations Communications Process Manager Host ID Communications Process Manager icensing information Customer Interaction Express CIE icensing information Directory Enabement Management Host ID Directory Enabement Management icensing information Enterprise Network Management Consoe Host ID NMC icense fie information Event Processor Host ID Event Processor Licensing Information Integrated Management Integrated Management icense fie information Interaction Center E-mai icense request and IC IC icense fie information Meeting Exchange Meeting Exchange icense fie information Moduar Messaging Host ID information Post instaation verification Moduar Messaging icense information one-x Mobie one-x Mobie icensing information one-x Porta Getting Started with Remote Feature Activation (RFA)

5 Contents one-x Porta icensing information Operator Set PC (OSPC) OSPC icensing information Security Gateway Security Gateway modes Security Gateway icense fie information SIP Enabement Services SIP Enabement Services modue type Post instaation verification SIP Enabement Services icense fie information Softcients Softcients Host ID information Softcients icense fie information Unified Communication Center UCC Host ID information UCC icense fie information Voice Sef Service (VSS) VSS Host ID information VSS icense fie information Gossary Index Issue 4.1 November 007 5

6 Contents 6 Getting Started with Remote Feature Activation (RFA)

7 Chapter 1: Remote Feature Activation Overview Remote Feature Activation (RFA) is a web-based appication that is used to create and deiver icense fies for Avaya products. The icense fies are created using information from the customer and the SAP order.the SAP ordering information can be entered directy into SAP or Avaya and Avaya BusinessPartners can use the Order Messaging/OA Price Too. RFA user requirements To meet the requirements to access RFA you must: Be one of the foowing: - An Avaya associate or designee with a vaid Avaya HRID number. This requirement aso incudes the Variabe Workforce associates. - An approved BusinessPartner with a vaid BusinessPartner number. - An approved Avaya contractor. This individua typicay works for Avaya without a vaid HRID number. Have a computer equipped with: - Internet Exporer 5.0 or ater - 18 bit encryption - Internet access to the RFA web site - The supported monitor resoution of 800 X 600 Issue 4.1 November 007 7

8 Remote Feature Activation Overview Be registered and authenticated for each of the Avaya products in which you wish to create or modify a icense fie: - To be registered means you have been given a SSO (Singe Sign On) ogin and are identified in the RFA database. - To be authenticated means that your coach or your Avaya Group Authorization Identification (GAI) manager has approved your access to RFA. For information on what a GAI is see Group Authorization Identification (GAI) on page 10. RFA Design configuration RFA does not provide design configurations. Avaya configurations must continue to be engineered using the existing toos and processes. The RFA process begins with an approved and accurate SAP order. A correct SAP order is key to the successfu creation of the icense fie. RFA Reiabiity and avaiabiity RFA has been designed for high reiabiity and high avaiabiity. RFA is normay avaiabe 4 hours a day, seven days a week. However, pease be aware that there are factors that exist that wi imit RFA avaiabiity for up to tweve hours at a time. These factors incude maintenance, interactions with other systems that are not avaiabe, etc. The times for schedued RFA outages are posted on the RFA Information page at Pease check the RFA Information page reguary for the most current information. Note: Note: It is highy recommended that you create a icense fie as soon as you have a the needed information. Do not wait unti the day of instaation to obtain the icense fie. Registration information This section expains how to register for RFA for Avaya Associates and BusinessPartners. 8 Getting Started with Remote Feature Activation (RFA)

9 Registration information Registration for Avaya Associates To og on to RFA you must have a vaid Singe Sign On (SS0) ogin and password. The SSO system provides access security for many Avaya appications, incuding RFA. You do not have to register for a SSO ogin if you are an Avaya associate.! Important: Important: Check your persona information in RFA for accuracy. Make sure your POST information is correct. Compete the foowing steps to register in RFA for a product famiy: 1. Access the RFA web site at This ink takes you to the SSO ogin site.. After you enter your SSO ogin and password the RFA Information page appears. 3. Cick Register to Use RFA for a product famiy. 4. Seect the product famiy from the drop-down menu: - Seect the job function that most cosey resembes the job function that you perform. You can find a detaied description for each job function on the RFA Information page under the RFA Job Function Descriptions ink. - Compete the required information and cick Submit. - Your coach automaticay receives an e-mai that must be approved before you can become an RFA user. Registration for Avaya BusinessPartners To og onto RFA you must have a vaid Singe Sign On (SS0) ogin and password. The SSO system provides access security for many Avaya appications, incuding RFA. Make sure that your business card information is correct. The business card information is the same as your SSO information. Ensure that your e-mai address is accurate. You can update this information from the SSO ogin screen. Compete the foowing steps to register for a product famiy: 1. Access the RFA web site at This ink takes you to the SSO ogin site. If you aready have a SSO ogin, enter your ogin and password. If you do not have a SSO ogin, cick New User and compete the required information. After you enter your SSO ogin and SSO password the system dispays the RFA Information page.. Cick Register to Use RFA for a product famiy and seect the product famiy from the menu: Issue 4.1 November 007 9

10 Remote Feature Activation Overview 3. Seect one of the foowing user types: - Tier 1 BusinessPartner if you purchase directy from Avaya. - Tier BusinessPartner if you purchase from a Tier 1 BusinessPartner. - Contractor if you are a contractor working for Avaya and do not have an Avaya HRID number. 4. Enter a Group Authorization Identification (GAI) number. Cick Show GAI Name to verify that you entered the correct GAI. For more information on GAI, see Group Authorization Identification (GAI) on page Enter the e-mai address that your company provided to Avaya to receive the RFA generated e-mai. RFA uses this e-mai address to e-mai your request to access RFA to your company. Avaya must receive a repy to the e-mai before you can become an authenticated RFA user. Group Authorization Identification (GAI) A GAI is a unique number assigned to each BusinessPartner in RFA. This number is incuded on the system record of each icense. A BusinessPartner must have their GAI on a system record in order to access it. The GAI for a Tier II BusinessPartner is avaiabe from the Tier I BusinessPartner. During the creation of a system record, the Tier I BusinessPartner must incude the Tier II BusinessPartner s GAI. Shoud a BusinessPartner require access to a system record that does not contain their GAI, they can compete a form caed Transfer System Record to a Different BP ocated on the RFA Information page. Training The detaied instructions on how to use RFA for each product famiy can be found in the Avaya Remote Feature Activation (RFA) User Guide ocated at You shoud read the RFA User Guide shorty before an upcoming instaation to ensure you can appy the knowedge that you obtained. 10 Getting Started with Remote Feature Activation (RFA)

11 Feature Keywords Feature Keywords RFA creates a icense fie based on the materia codes that appear in the SAP order. RFA maps between the SAP materia codes and the features and capacities in the icense fie. Whie the icense fie does not contain the materia codes themseves, it does contain the features and the capacities that wi be activated for the system. The features and capacities are represented by Feature Keywords. Feature Keywords are Engish text that uniquey identify which features and capacities to activate. A ist of Feature Keywords for each RFA supported product, except Communication Manager, can be found in Chapter : Important Product Information on page 17. For a compete isting of the Communication Manager Keywords see the RFA Information page at Vaue types Each feature, feature capacity, or customer entitement, fas into one of the foowing types. Type I: The Type I Features tabe contains the software features that are entitements and the features that are purchased by the customer. Type I features have an on and off, or a yes and no setting. Type II: The Type II Features tabe contains features that have a vaue or capacity. For some Feature Keywords, the Setting coumn can be used to set the vaue for the Feature Keyword. Type III: The Type III Features Tabe contains registration features that have a product ID, a reease, and a capacity setting. Host IDs and seria numbers RFA uses either the Host ID or the seria number to identify the Avaya product. Each Host ID or seria number must be unique within its product group and therefore can ony be used once. You may use the same Host ID or seria number for mutipe RFA icenses if the icenses are created for different products. Issue 4.1 November

12 Remote Feature Activation Overview For products using WebLM as their icensing server, the Host ID of the WebLM server is used in RFA. For information on how to obtain the Host ID of your server, see Tabe 1. Tabe 1: Host ID information tabe Operating System Command Description Windows ipconfig/a A 1 digit hexadecima physica address is shown. Remove the hyphens before entering the address in RFA. AIX /usr/bin/uname -m An eight digit hexadecima Host ID is returned. Linux /sbin/ifconfig -a grep HWaddr A 1 digit hexadecima HWaddr is returned. Remove the coons before enter the address in RFA Soaris ifconfig -a An eight digit hexadecima Host ID is returned. Note: Note: If WebLM is aready instaed on the server, you can dispay the primary Host ID of your server after you og into WebLM by cicking Server Properties. RFA Swap-Out functionaity The RFA Swap-Out functionaity is used when a icensed server needs to be repaced. The Swap-Out functionaity creates a new RFA system record that contains the new Host ID or the seria number. A RFA supported products use the Swap-Out functionaity. For Communication Manager and Branch Gateways an authenticated user can perform the swap-out. For a other RFA supported products, the RFA Swap-Out functionaity can ony be performed by a Tier III Avaya Goba Services associate. Use the foowing information to contact an Avaya support center: Avaya technician ca Avaya BusinessPartner ca For internationa pease refer to the foowing URL to ocate your internationa support center: jappe?page=openpage&temp.tempate.name=support_countries 1 Getting Started with Remote Feature Activation (RFA)

13 Pre-instaation and appication readiness checkist Pre-instaation and appication readiness checkist Tabe contains information that you need to obtain before accessing RFA to create or update a icense fie. Tabe : Readiness checkist Item Competed SAP order number Host ID or seria number RFA Transaction number or activity Emai address of person receiving icense fie (if appicabe) SID (if this is an addition or an upgrade) Compete Tier I, Tier II, and end-user customer information Issue 4.1 November

14 Remote Feature Activation Overview RFA hep There may be times when you need hep with RFA or with a RFA icense fie. The organization that you ca for hep depends on the type of probem you are experiencing. Tabe 3 shows exampes of the types of probems for which each Hepdesk provides support. Tabe 3: Who to ca for support Organization What they support The IT Hepdesk The RFA appication, such as: - SSO ogins and passwords - RFA navigationa support such as screens, error messages, and so on. - Mistakes made in the RFA system record such as using the wrong SAP order number or the wrong seriaized hardware component in the system record. Probems with the SAP order number or creation of the transaction record. Downoading the FET or LIT Probems with system records such as creating, ocating, and accessing a system record. The Avaya Services Hepdesk The icense fie or the authentication fie(s) such as: Getting the icense fie in to the Avaya product incuding reading the error messages and providing soutions FET and/or LIT interactions with DEFINITY License-Error mode and No-License Mode The inabiity to connect to DEFINITY using Connect Important:! Important: If you are having troube with the RFA appication, or creating a icense fie or an authentication fie, ca the IT Hepdesk. If you need hep instaing a icense or an authentication fie, or if you are having troube with a icense or an authentication fie that is aready instaed, ca the Avaya Services Hepdesk. 14 Getting Started with Remote Feature Activation (RFA)

15 RFA hep Tabe 4 shows the Hepdesk group to contact and the Hepdesk s contact information for RFA appication support. Tabe 4: IT Hepdesk information Groups Contact United States and Canada Avaya associates Members of one of the Variabe Workforce Groups Avaya Contractors Avaya BusinessParters For urgent matters ca or (303) For ess urgent matters with an expected 48 hour (or more) response time send an e-mai message to userdvservices@avaya.com. A internationa caers No anguage support: or (303) Language support: Contact your regiona support center. Support center contact information see jappe/css/ jappe?page=avaya.css.openpage&temp.te mpate.name=escaations_goba Issue 4.1 November

16 Remote Feature Activation Overview 16 Getting Started with Remote Feature Activation (RFA)

17 Chapter : Important Product Information This chapter expains how the foowing product famiies work with RFA: Advanced IP Phone Features on page 18 Appication Assurance Networking on page 0 Appication Design Environment on page 3 Appication Enabement (AE) Services on page 5 Avaya IQ on page 9 (formay CCR) Avaya Proactive Contact on page 31 Branch Gateways on page 33 Communication Manager on page 35 Communications Process Manager on page 39 Customer Interaction Express on page 40 Directory Enabement Management on page 44 Enterprise Network Management Consoe on page 45 Event Processor on page 46 Integrated Management on page 47 Interaction Center on page 49 Meeting Exchange on page 5 Moduar Messaging on page 53 one-x Mobie on page 55 one-x Porta on page 56 Operator Set PC (OSPC) on page 57 Security Gateway on page 58 SIP Enabement Services on page 60 Softcients on page 6 Unified Communication Center on page 63 Voice Sef Service (VSS) on page 65 Issue 4.1 November

18 Important Product Information Advanced IP Phone Features Advanced IP Phone Features is a reease of firmware for the Avaya 4600 series IP phone that is comprised of the Avaya IP Phone appication and a VPN cient. The Avaya 4600 phone uses the VPN cient to estabish a secure IPSec tunne for a traffic incuding signaing, media and appication. The use of the phone is controed by the number of concurrent user icenses that are managed by a WebLM appication residing on a WebLM server. After the VPN tunne is estabished, the phone must obtain a icense from the WebLM server. Once the phone obtains a icense it is aowed to register with Communication Manager. Advanced IP Phone Features uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA as a unique identifier. For information on how to identify the Host ID of your server, see Host IDs and seria numbers on page Getting Started with Remote Feature Activation (RFA)

19 Advanced IP Phone Features Advanced IP Phone Features icense fie information Tabe 5 shows information that you wi need to know to create a icense fie for Advanced IP Phone Features. Tabe 5: Advanced IP Phone Features icense Information tabe New Instas Additions Swap-Outs RFA Feature Keyword Description RFA Feature Keywords Vaue Type X X X REGISTRATION is used for concurrent use of IP endpoint registration features within the server. This feature is a type 3 feature and wi have a quantity associated with it. If the feature setting is MAX than the setting for this feature is at its aowed maximum. FEAT_ENTERPRISE activates the enterprise icensing on the WebLM server. This feature is a type 1 feature with a on or off setting. When this feature is set to ON, the WebLM server acts as the master WebLM server. A master WebLM server is used for administration of oca WebLM servers and can be used to generate aocation icense fies for enterprise icensing. REGISTRATION 3 FEAT_ENTERPRISE 1 Issue 4.1 November

20 Important Product Information Appication Assurance Networking Appication Assurance Networking is a Linux-based appication that runs on specific configurations of IBM eserver xseries 306 and 336 patforms. Appication Assurance Networking performs the foowing functions: Identifies the appications running on the network. Monitors the quaity of service (QoS) provided by the network to each appication session over a specific network path. Determines an aternate network path providing a greater QoS. In rea-time, reroutes appication sessions to better performing paths, without the appications or the users being aware of the reroute. Currenty there is ony one appication under the Appication Assurance Networking product famiy that is icensed by RFA. Appication Assurance Networking uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA as a unique identifier. For information on how to identify the Host ID of your server, see Host IDs and seria numbers on page Getting Started with Remote Feature Activation (RFA)

21 Appication Assurance Networking Appication Assurance Networking icense fie information Tabe 6 shows information that you wi need to know to create a icense fie for Appication Assurance Networking. Tabe 6: Appication Assurance Networking icense fie information tabe New Instas Additions Support Updates Upgrades Swap-Outs RFA Feature Keyword Description RFA Feature Keywords Vaue Type X X X X X Reporting Ony mode enabed, web appication mode Web appication reporting ony tier Route Assert mode enabed Route Assert tier VoIP appication mode configurabe VoIP tier VALUE_AAN_CNA VALUE_AAN_CNA_TIER VALUE_AAN_APC VALUE_AAN_APC_TIER VALUE_AAN_VOIP VALUE_AAN_VOIP_TIER 1 of Issue 4.1 November 007 1

22 Important Product Information Tabe 6: Appication Assurance Networking icense fie information tabe (continued) New Instas Additions Support Updates Upgrades Swap-Outs RFA Feature Keyword Description RFA Feature Keywords Vaue Type Enterprise appication mode configurabe VALUE_AAN_ENT Enterprise tier VALUE_AAN_ENT_TIER Rea-time mutimedia app mode configurabe VALUE_AAN_MMED Mutimedia tier VALUE_AAN_MMED_TIER Streaming audio and video app mode configurabe VALUE_AANSTRM Streaming audio and video tier VALUE_AANSTRM_TIER Load tabe entries enabed VALUE_AAN_WCO Load tabe entries tier VALUE_AAN_WCO_TIER of Getting Started with Remote Feature Activation (RFA)

23 Appication Design Environment Appication Design Environment Appication Design Environment (ADE) is the product famiy name within RFA. Diaog Designer (DD) is the ony appication under the ADE product famiy that requires an RFA icense. There are two major components of DD: A deveopment environment that runs on a PC. A run-time component that runs on a web container on a web server. The run-time component is the ony component of DD that is icensed in RFA. Important:! Important: When the Diaog Designer CTI Connector is used through the Appication Enabement Services JTAPI/TSAPI interface, the appropriate number of Appication Enabement VALUE_TSAPI_USERS must be set. This setting may cause a change in the Appication Enabement product famiy icense. The correct number of VALUE_TSAPI_USERS that you enabe is based on the number of supported VRU channes that use CTI simutaneousy. RFA icensed ADE components Tabe 7 shows a ist of what is being icensed by RFA for ADE. Tabe 7: ADE icensed components Product famiy appication description Appication name in RFA What is being icensed? ADE Diaog Designer The Diaog Designer standaone package The Computer Teephony Integration (CTI) ibrary enabement The Computer Teephony Integration (CTI) ibrary universa enabement The IC ibrary enabement The IC ibrary universa enabement Issue 4.1 November 007 3

24 Important Product Information ADE icense fie information ADE uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA as a unique identifier. For information on how to identify the Host ID of your server, see Host IDs and seria numbers on page 11. Tabe 8 shows that you wi need to know to create a icense fie for ADE. Tabe 8: Appication Design Environment icense fie information tabe New Instas Additions Support Update Upgrade Swap-Out RFA Feature Keyword Description RFA Feature Keywords Vaue Type X X X X X DD standaone package: Aows customers without an Avaya IR or VP patform to run Diaog Designer appications. CTI ibrary enabement: Aows Avaya IR/VP customers who have purchased the CTI connector to interface with the CTI server through Diaog Designer appications. VALUE_DD_UNIVERSAL VALUE_DD_CTI_LIBRARY CTI ibrary universa enabement: Aows customers who don t have an IR/VP patform, but do have an Avaya CTI system to use the CTI connector in Diaog Designer to interface with their CTI system(s). VALUE_DD_CTI_LIBRARY_ UNIVERSAL 1 of 4 Getting Started with Remote Feature Activation (RFA)

25 Appication Enabement (AE) Services Tabe 8: Appication Design Environment icense fie information tabe (continued) New Instas Additions Support Update Upgrade Swap-Out RFA Feature Keyword Description RFA Feature Keywords Vaue Type IC ibrary enabement: Aows Avaya IR/VP customers who have purchased the IC connector to interface with their IC system through Diaog Designer appications. VALUE_DD_IC_LIBRARY IC ibrary universa enabement: Aows customers who don t have an IR/VP system, but who have an Avaya IC system, to use the IC connector in Diaog Designer to interface with their IC system(s). VALUE_DD_IC_LIBRARY_ UNIVERSAL of Appication Enabement (AE) Services Important:! Important: CVLAN is caed Appication Enabement (CTI) in RFA. Appication Enabement (CTI) is the new name in RFA for the products formery known as Computer Teephony Integration (CTI). Issue 4.1 November 007 5

26 Important Product Information Upgrading to AE You can upgrade to AE from a: Non-RFA windows patform (Avaya CT) CVLAN R9 DEFINITY LAN Gateway (DLG): - Upgrades from DLG co-resident on Communication Manager to AE are supported. - Upgrades from a MAPD board to DLG are not supported. An Upgrade to AE is considered a new insta. You must invoke the new insta functionaity in RFA to perform the upgrade. Upgrading CVLAN R9 to AE Use the foowing process to upgrade CVLAN R9 to AE: 1. Obtain the existing System Identification Number (SID) of the CVLAN R9 to be upgraded to AE.. Ca the hep desk. 3. The hep desk: - Checks the SID to verify that the RFA record is assigned to a CVLAN R9. - Executes the AE Conversion script that converts the CVLAN R9 system record to an AE system record. Upgrading DEFINITY LAN Gateway to AE DEFINITY LAN Gateway (DLG) can be instaed on a MAPD board or co-resident on the same server as Communication Manager. When DLG is co-resident with Communication Manager, an upgrade to AE is considered a new insta in RFA. There is no upgrade path to AE for a DLG on a MAPD board. Note: Note: Communication Manager Reease 3.0 does not support co-resident DLG. 6 Getting Started with Remote Feature Activation (RFA)

27 Appication Enabement (AE) Services CVLAN Server 9.0 for Linux CVLAN is an Appication Programming Interface (API) that aows appications to communicate with Avaya Communication Manager. The communication path between the CVLAN server and the Communication Manager server is made up of one or more ASAI inks. The CVLAN operating environment incudes the foowing: CVLAN cient CVLAN server running Linux 9.0 Communication Manager server CVLAN Cient: The CVLAN cient software runs on a workstation or a server and provides access to the Communication Manager server by way of the CVLAN server. You can obtain the CVLAN cient software from the Avaya web site. You do not need an RFA icense fie for the CVLAN cient software. Refer to Avaya CVLAN Server for 9.0 Linux Instaation and Basic Administration Guide for information on the downoading the CVLAN cient software. CVLAN server: The CVLAN server software runs on a Linux based PC and manages ASAI traffic between the Communication Manager server and the CVLAN cient. The CVLAN server requires an RFA icense fie. RFA icensed AE appications Tabe 9 shows what is being icensed for the appications that are in the AE product famiy. Tabe 9: AE appications icense information Product famiy appication description Appication name in RFA What is being icensed MVAP Server Appication Enabement Connections Number of connections CaVisor LAN CVLAN Appication Number of connections Proprietary inks DEFINITY LAN Gateway DLG Appication Teephony Services API TSAPI Appication Number of users Number of advanced users Issue 4.1 November 007 7

28 Important Product Information AE icense fie information AE uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA as a unique identifier. For information on how to identify the Host ID of your server, see Host IDs and seria numbers on page 11. Tabe 10 shows information that you wi need to know to create a icense fie for AE. Tabe 10: AE icense fie information tabe New Instas/Migrations Additions Swap-Out RFA Feature Keyword Descriptions RFA Feature Keywords for AE Vaue Type X X X Appication Enabement Connections Version Appication Enabement Connections VALUE_AEC_VERSION VALUE_AEC_CONNECTIONS CVLAN VALUE_CVLAN CVLAN Version VALUE_CVLAN_VERSION CVLAN Proprietary Links VALUE_PROPRIETARY_LINKS CVLAN Switch Connections VALUE_SWITCH_CONNECTIONS DLG VALUE_DLG TSAPI Version VALUE_TSAPI_VERSION TSAPI Simutaneous Users VALUE_TSAPI_USERS TSAPI Simutaneous Advanced Users VALUE_TSAPI_ADVANCED_USERS 8 Getting Started with Remote Feature Activation (RFA)

29 Avaya IQ Avaya IQ! Important: Important: Avaya IQ is formay CCR. Avaya IQ does not dispay in the ist of product famiies in RFA. Seect CCR from the product famiy ist to create or modify a icense fie for Avaya IQ. Avaya IQ provides the existing features of the Communication Management System (CMS) whie adding the foowing capabiities: Web based reporting Patform Choice Extensibe Database Bending of Proactive Contact and CMS Greater capacity An RFA icense fie is needed for Avaya IQ when you perform one of the foowing actions: New instaations Additions Swap-out: A swap-out is performed when the hardware that was used for the Host ID in the RFA icense fie needs to be changed out for maintenance purposes. A swap-out aows the user to enter a new Host ID and obtain a repacement icense fie. Support Updates Upgrades Migrations Host ID Avaya IQ uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA icense fie as a unique identifier. For more information on how to identify the Host ID of the WebLM server, see Host IDs and seria numbers on page 11. Issue 4.1 November 007 9

30 Important Product Information Avaya IQ icensing information Tabe 11 shows information that you wi need to know to create a icense fie for Avaya IQ. Tabe 11: Avaya IQ icensing information Keyword Description Keyword Vaue Type Number of concurrent agents VALUE_CCR_AGENTS Number of concurrent report users VALUE_CCR_REPORT_USERS Historica Data Export FEAT_CCR_HIST_DATAEXPORT 1 Reatime Data Export package A FEAT_CCR_REAL_DATAEXPORT_A 1 Reatime Data Export package B FEAT_CCR_REAL_DATAEXPORT_B 1 Reatime Data Export package C FEAT_CCR_REAL_DATAEXPORT_C 1 Number of Communication Manager data resources Number of Proactive Contact data sources VALUE_CCR_CM_EVENTINPUTS VALUE_CCR_PC_EVENTINPUTS Enabe Enterprise Licensing FEAT_ENTERPRISE Note: Note: This feature activates enterprise icensing on the WebLM server. If this feature is set to on, the WebLM server acts as a master and aows the administration of oca WebLM servers Getting Started with Remote Feature Activation (RFA)

31 Avaya Proactive Contact Avaya Proactive Contact Avaya Proactive Contact is a software and hardware product that provides a high performance predictive diaing functionaity for cas centers for both inbound cas and outbound with bending. An RFA icense fie is needed for Avaya Proactive Contact when you perform one of the foowing actions: New instaations Additions Swap-out: A swap-out is performed when the hardware that was used for the Host ID in the RFA icense fie needs to be changed out for maintenance purposes. A swap-out aows the user to enter a new Host ID and obtain a repacement icense fie. Support Updates Upgrades Host ID Avaya Proactive Contact uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA icense fie as a unique identifier. For more information on how to identify the Host ID of the WebLM server, see Host IDs and seria numbers on page 11. Avaya Proactive Contact icensing information Tabe 1 shows information that you wi need to know to create a icense fie for Avaya Proactive Contact. Tabe 1: Avaya Proactive Contact icensing information Keyword Description Keyword Vaue Type Number of agents VALUE_APC_TOTAL_AGENTS Number of agents with predictive diaing VALUE_APC_PREDICTIVE_AGENTS 1 of Issue 4.1 November

32 Important Product Information Tabe 1: Avaya Proactive Contact icensing information (continued) Keyword Description Keyword Vaue Type Number of Supervisor Workstations VALUE_APC_SUPERVISORS Number of Teephone Lines VALUE_APC_PHONELINES Number of CTI agents VALUE_APC_TOTALCTIAGENTS Number of CTI agents with predictive diaing VALUE_APC_PREDICTIVECTIAGENTS of 3 Getting Started with Remote Feature Activation (RFA)

33 Branch Gateways Branch Gateways The G50 and the G350 media gateways are the ony RFA supported gateways in the Branch Gateways product famiy. License fie requirements for the G50 and the G350 media gateway vary depending on the configuration. Use the information in Tabe 13 to determine when an RFA icense fie is needed. Tabe 13: Branch Gateways information tabe G50/G350 Configuration A Standaone G50 or a G350 without Virtua Private Networking (VPN). A standaone G50 or a G350 with VPN. A standaone G50 or G350 with an S8300 Media Server. A standaone G50 or G350 is with an S8300 Media Server and VPN. The G50 or G350 is remotey controed by a server. The G50 or G350 does not have VPN. The G50 or the G350 is remotey controed by a server. The G50 or the G350 has an S8300 Media Server acting as an LSP. The G50 or the G350 is remotey controed by a server. The G50 or the G350 has an S8300 Media Server acting as an LSP and has VPN. RFA icense required? No. Yes. You need one RFA icense fie to activate VPN. Yes. You need one RFA icense fie for Communication Manager. Yes. You need two RFA icense fies: One for Communication Manger One to activate the VPN feature No. Yes. You need one RFA icense fie for the LSP. Yes. You need two RFA icense fies: 1 for the LSP 1 for the VPN Issue 4.1 November

34 Important Product Information The seria number for the G50 or G350 Media Gateway Each Branch Gateway has a icense fie that contains a unique seria number. The same seria number cannot be used more than once within the Branch Gateways product famiy. When the G50 or the G350 has VPN and a S8300 Media Server, you need two icense fies. In this case, the seria number of the G50 or the G350 can be used for both icense fies because each icense fie is created in a different product group. In this exampe, the G50 or the G350 with VPN is icensed in the Branch Gateway product famiy whie the S8300 Media Server is icensed in the Communication Manager product famiy. To identify the G50 or the G350 seria number type, show sys from the command ine interface. Post instaation verification If you attempt to oad a icense fie with a seria number that does not match the seria number of the new G50 or the G350 media gateway: The icense fie fais to insta A SNMP notification is sent A message is written in the Sysog Activating the VPN After you oad the icense fie, you must perform a reset on the G50 or the G350 media gateway to activate VPN. A feature setting of 1 indicates that VPN is turned on. A feature setting of 0 (zero) indicates VPN is turned off. 34 Getting Started with Remote Feature Activation (RFA)

35 Communication Manager Branch Gateway icense fie information Tabe 14 shows information that you wi need to know to create a icense fie. Tabe 14: Branch Gateway icense fie information tabe New Instas/Migrations Additions Swap-Out RFA Feature Keyword Descriptions RFA Feature Keywords Vaue Type X X X Virtua Private Networking Patform VALUE_VPN VALUE_PLATFORM Communication Manager A separate icense fie is required for each of the foowing Avaya servers: Note: DEFINITY Server R, SI, and CSI (starting with reease 10) DEFINITY ONE or IP600 (starting with reease 10) Media servers: - S S S S8700 series servers WAN Spare Processor (WSP) Survivabe Remote Processor (SRP) Loca Survivabe Processor (LSP) Enterprise Survivabe Server (ESS) Note: An Avaya system that is equipped with a dupicated processor ony requires one icense fie. This icense fie contains the seria number for both processors. Issue 4.1 November

36 Important Product Information Communication Manager requires a icense fie when you are performing one of the foowing: An instaation or a migration An addition A support update An upgrade A server or processor swap-out A ist of Feature Keywords and Feature Keyword descriptions can be found in the DEFINITY/ MutiVantage/Avaya Communication Manager and Audix Feature Keywords document at Appications under the Communication Manager product famiy There are severa appications that may appear in an SAP order when creating a icense fie for Communication Manager. Currenty the appications are: Communication Manager Ca Center Audix Appications appear in the foowing RFA tabs: SAP Order tab: Appications are isted in the Detaied Feature Information. Assign Order Items tab Modue/App Detais tab Features tab To view the appications in the Modue/App Detais and the Features tab, use the drop-down menu to seect the appication. A screen appears with the information for that appication. IP connect to Muti-Connect migration changes RFA 10.3 contains the foowing enhancements for systems migrating from IP connect to Muti-Connect and upgrading to Communication 4.0 or ater: A migration from IP connect to Muti-Connect does not invove a hardware change, therefore a new seria number is not needed and wi not be aowed in RFA. The Patform Type changes in the modue record. 36 Getting Started with Remote Feature Activation (RFA)

37 Communication Manager Note: Note: The migration from IP to Muti-Connect and the upgrade to Communication Manager Reease 4.0 or ater, must be on the same materia code. Seria numbers for Communication Manager You can find the seria number for Communication Manager in one of the foowing ways: Hardware: A Communication Manager servers and IPSI boards have the seria number printed on a abe found in the front or the back of the hardware. Firmware: Seria numbers can aso be identified through the firmware of the server or IPSI board. RFA (DEFINITY ony): RFA provides a method to retrieve seria numbers on Avaya DEFINITY servers. For more information on how to find the seria number for a Communication Manager server, see The Remote Feature Activation (RFA) User Guide at Working with authentication fies In addition to the icense fie, Avaya servers that use an open operating system require an authentication fie. The authentication fie contains non-defaut passwords and Access Security Gateway (ASG) keys for the Avaya services ogins. When you create an RFA system record for an Avaya system Reease 11 and ater, RFA automaticay creates an authentication fie. Note: Note: Note: The Avaya DEFINITY servers do not run on an open operating system and therefore do not require an authentication fie. Note: For the S8100 Media Server Reease 10 or earier, the Automatic Registration Too (ART) is used to generate the authentication fie. ART is avaiabe to Avaya associates or the regiona registration teams. Issue 4.1 November

38 Important Product Information CAUTION:! CAUTION: If you are going to request a new authentication fie, you must be ogged in to the server before you request the new ASG key. If you are not ogged in to server you wi be ocked out and wi not have access to the server. DEFINITY upgrades DEFINITY upgrades may consist of one of the foowing: An upgrade: - From a DEFINITY Reease 4 to a DEFINITY Reease 9 - From a DEFINITY reease to a Communication Manager reease A DEFINITY server that is upgrading within the same patform. Patforms for DEFINITY incude the CSI, the SI, the R, the DEFINITY ONE, and the IP600. Note: Note: The Feature Extraction Too (FET) must be used to extract features from a DEFINITY server that is upgrading to Reease 10 or ater. For more information on FET, see The Remote Feature Activation (RFA) User Guide at DEFINITY migrations A DEFINITY migration may consist of one of the foowing: DEFINITY ONE to S8700 IP Connect DEFINITY ONE to DEFINITY CSI DEFINITY ONE to DEFINITY SI DEFINITY G3i, s, or vs, to DEFINITY CSI DEFINITY G3i, si, or vs, to DEFINITY SI DEFINITY G3d, G3i, or G3si, to DEFINITY R DEFINITY G3s, G3i, or G3si, to S8700 Muti-Connect DEFINITY R to S8700 Muti-Connect Any system that is currenty at pre Version 4 upgrading to a Communication Manager reease Upgrades from pre Reease 4 to a Reease Getting Started with Remote Feature Activation (RFA)

39 Communications Process Manager Note: Note: DEFINITY migrations cannot use FET to extract existing features. Instead the GES configurator provides tracking or migration codes that carry forward optiona features and capacities previousy purchased to the new system record and icense fie. When the account team requests a DEFINITY migration in the GES configurator, they manuay identify and input the existing features. The configurator produces an output containing both existing features and new capabiities on a singe SAP order. Communications Process Manager Communications Process Manager is avaiabe in Phase A and Phase B. The foowing information provides a high-eve description of Phase A and Phase B: Phase A provides a generaized cick-to-ca service for one or more parties using Avaya s Crysta 1.5 conference bridge. Phase B incudes reference services that provide the foowing services: - Advisory Service - Notify and Response Service - Fire and Ca - Exception Conference Service - Notify with Task Lists Service The above feature set requires Crysta R1.5 Conference Bridge and Avaya s Voice Porta R3.1. An RFA icense fie is needed for Communications Process Manager when you perform one of the foowing actions: New instaations Additions Swap-out: A swap-out is performed when the hardware that was used for the Host ID in the RFA icense fie needs to be changed out for maintenance purposes. A swap-out aows the user to enter a new Host ID and obtain a repacement icense fie. Support Updates Upgrades Issue 4.1 November

40 Important Product Information Host ID Communications Process Manager uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA icense fie as a unique identifier. For more information on how to identify the Host ID of the WebLM server, see Host IDs and seria numbers on page 11. Communications Process Manager icensing information Tabe 15 shows information that you wi need to know to create a icense fie for Communications Process Manager. Tabe 15: Communications Process Manager icensing information Keyword Description Keyword Vaue Type Communications Patform VALUE_CPM_COMMUNICATIONS_PLATFORM Communications Users VALUE_CPM_COMMUNICATIONS_USERS Advisory Service FEAT_CPM_ADVISORY_SERVICE 1 Notify and Response Service FEAT_CPM_NOTIFY_RESPONSE_SERVICE 1 Find and Ca Service FEAT_CPM_FIND_CALL_SERVICE 1 Notify with Task List Service FEAT_CPM_NOTIFY_TASKLIST_SERVICE 1 Notify and Conference Service FEAT_CPM_NOTIFY_CONFERENCE_SERVICE 1 Crisis Management Service FEAT_CPM_CRISIS_MANAGEMENT_SERVICE 1 Customer Interaction Express Customer Interaction Express (CIE) is a Contact Center appication residing on a Microsoft based appication server. CIE deivers a suite of Contact Center functionaity incuding the foowing features: Soft ACD 40 Getting Started with Remote Feature Activation (RFA)

41 Customer Interaction Express E-Mai Routing Graphica Vectors Ski Based Routing IVR Soft Diaer Rea-time and historica Contact Center reporting Tip: Important: Tip: Customers may migrate from Business Contact Center (BCC) to CIE. Migrating from BCC to CIE requires an RFA icense fie. The New Insta procedure in RFA is used to generate the icense fie for the migration.! Important: Currenty, orders for CIE that are paced in the Tenovis SAP (Atas) box are not visibe to RFA. Orders paced in Tenovis SAP require a manua RFA process to generate a icense fie. To kick off the manua process, the SAP order information shoud be provided to the KSPA group who handes most of the Tenovis icense requests. CIE icensing information CIE uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA as a unique identifier. For information on how to identify the Host ID of your server, see Host IDs and seria numbers on page 11. Tabe 16 shows information that you need to know to create a icense fie for CIE.. Tabe 16: CIE icense information tabe New Instas Additions Upgrades Swap-Out RFA Keyword Description RFA Keywords Vaue Type X X X X Number of concurrent inbound voice user VALUE_CIE_CC_USER_VOICE 1 of 4 Issue 4.1 November

42 Important Product Information Tabe 16: CIE icense information tabe (continued) New Instas Additions Upgrades Swap-Out RFA Keyword Description RFA Keywords Vaue Type Number of concurrent outbound preview user Number of concurrent outbound autodiaer user Number of concurrent outbound progressive diaer user Number of concurrent e-mai user VALUE_CIE_CC_PREVIEW_USR VALUE_CIE_CC_AUTODIALER_ USER VALUE_CIE_CC_PROGRESSIVE _USER VALUE_CIE_CC_USER_ NONVOICE of 4 4 Getting Started with Remote Feature Activation (RFA)

43 Customer Interaction Express Tabe 16: CIE icense information tabe (continued) New Instas Additions Upgrades Swap-Out RFA Keyword Description RFA Keywords Vaue Type Number of concurrent user with extended voice features VALUE_CIE_CC_MONTELUSER Number of concurrent team eaders VALUE_CIE_CC_TEAMLEADER Number of concurrent supervisors VALUE_CIE_CC_SUPERVISOR Number of concurrent service users Number of concurrent user with integration interface VALUE_CIE_CC_SERVUSER VALUE_CIE_CC_BLCCON Number of concurrent TRS user VALUE_CIE_CC-TRS Number of CIE ports VALUE_CIE_IVR_PORT Number of CIE IVR systems VALUE_CIE_IVR_CON Number of CIE TTS ports VALUE_IVR_TTSPORT Number of CIE ASR ports VALUE_CIE_IVR_ARSPORT Number of CIE TTS anguage ports VALUE_CIE_IVR_TTSLANG Enabement of Texttempates for users VALUE_CIE_CC_TEXTMODULES Number of CLIP entries in DB VALUE _CIE_CC_CLIP Number of ACM Switches connected VALUE_CIE_CC_PX_ACM Number of I55 Switches connected VALUE_CIE_CC_PX_I55 Number of nonvoice media phone ines Enabement of SMTP Connector for Mai VALUE_CIE_CC_MEDIA_LINE FEAT_CIE_CC_SVC_SMTP 1 Enabement of Faxrouting FEAT_CIE_CC_SVC_FAX 1 Enabement of SMS Routing FEAT_CIE_CC_SVC_SMS 1 3 of 4 Issue 4.1 November

44 Important Product Information Tabe 16: CIE icense information tabe (continued) New Instas Additions Upgrades Swap-Out RFA Keyword Description RFA Keywords Vaue Type Enabement of Skis Based Routing Enabement of Extended CaFow Editor Enabement of CGI Scripts of Diaer FEAT_CIE_CC_SBR 1 FEAT_CIE_CC_EXTUI 1 FEAT_CIE_CC_CGI 1 Enabement of SPOP Server FEAT_CIE_CC_SPOP 1 4 of 4 Directory Enabement Management An RFA icense fie is needed for Directory Enabement Management when you perform one of the foowing actions: New instaation Additions Upgrades Swap-out: A swap-out is performed when the hardware that was used for the Host ID in the RFA icense fie needs to be changed out for maintenance purposes. A swap-out aows the user to enter a new Host ID and obtain a repacement icense fie. Support upgrades Host ID Directory Enabement Management uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA icense fie as a unique identifier. For more information on how to identify the Host ID of the WebLM server, see Host IDs and seria numbers on page Getting Started with Remote Feature Activation (RFA)

45 Enterprise Network Management Consoe Directory Enabement Management icensing information Tabe 17 shows information that you need to know to create a icense fie for Directory Enabement Management. Tabe 17: Directory Enabement Management icense information tabe Keyword Keyword description Vaue type VALUE_DEM_DSM Concurrent directory connections Enterprise Network Management Consoe An RFA icense fie is needed for Enterprise Network Management Consoe (NMC) when you perform one of the foowing actions: New instaation Swap-out: A swap-out is performed when the hardware that was used for the Host ID in the RFA icense fie needs to be changed out for maintenance purposes. A swap-out aows the user to enter a new Host ID and obtain a repacement icense fie. Upgrades Host ID NMC uses WebLM as a icensing server. The Host ID of the WebLM server is used in RFA icense fie as a unique identifier. For more information on how to identify the Host ID of the WebLM server, see Host IDs and seria numbers on page 11. Issue 4.1 November