SMA Service Concept Sunny Central

Size: px
Start display at page:

Download "SMA Service Concept Sunny Central"

Transcription

1 SMA Service Concept Sunny Central

2 SMA SERVICE CONCEPT SUNNY CENTRAL SECURITY WITH A MODULAR APPROACH Solar power plants represent a profitable and secure investment opportunity. In combination with high-yield SMA central inverters, our services ensure optimum plant availability. The SMA Service Concept even allows you to combine different service agreements to match your specific needs. This brochure will show you which services are included in these agreements, their advantages and how various service features can be combined. 2

3 CUSTOMIZED FLEXIBILITY SERVICE AGREEMENTS FOR THE PLANT S ENTIRE SERVICE LIFE Due to ever-changing technology and grid requirements for solar power plants, integrators must be secure with their long term operation and maintenance plan. And, since every PV plant is unique, the SMA Service Concept does not rely on rigid contracts, but on fl exible solutions. Select only the services you need Do you want to offer certain services on your own or would you rather have all repair work performed by our qualifi ed specialists? Do you have employees who manage your PV plant or would you rather utilize the remote monitoring service of SMA? With the Service Concept Sunny Central, you have the fl exibility to choose only the services you need. Whether an individual component, a combination of services or the all-inclusive package, you can decide which services you want -- now or in the future. The SMA manufacturer s warranty offers security Our Sunny Central inverters come with a standard fi ve-year manufacturer s warranty. If a repair is needed during this time, we will supply you with the necessary spare parts and, depending on the region*, take care of the shipping, handling and on-site service costs. This means we can guarantee you a high level of security. Plus, you can add additional services to the manufacturer s warranty, which is an excellent option for investors. Service packages can be purchased at any time during the manufacturer s warranty. * For more information, see page 16. 3

4 REMOTE SERVICE REMOTE MONITORING FOR MAXIMUM SECURITY Major investments require a high degree of security. The new Remote Service package enables SMA to monitor plant data almost in real time* in order to keep an eye on inverter performance. This plan ensures that your PV plant runs smoothly while optimizing your energy production. Speed is essential if your PV plant starts to malfunction. Since we have access to all relevant raw data, we can immediately respond and take the necessary steps to solve the problem. We will also call or you within four hours** to discuss your options. Usually a problem can be corrected via remote access so that on-site service is unnecessary. This service component also includes monthly reports on regulations and service incidents. The Remote Service package can be combined with any other modular component of the SMA Service Concept. Please note that this service is currently only available in Germany and requires that your customer has a Sunny WebBox. * data retrieval up to every ten seconds depending on data connection ** only during SMA Service Line operating hours INCLUDED IN THE SERVICE PACKAGE Continuous real-time monitoring* of the PV plant during the SMA Service Line operating hours Fast response time by telephone or when a problem occurs Priority support upon service request Monthly report on service incidents ADVANTAGES PV plant is guaranteed to run smoothly Faster troubleshooting due to our access to raw data Minimized potential downtime and resulting yield loss More secure energy production and lower costs over the long term 4

5 5

6 MAINTENANCE THE BASIS FOR OUTSTANDING RELIABILITY Our Sunny Central inverters are extremely reliable. Yet professional maintenance is essential if you want our technology to provide maximum return on investment and energy production throughout your project s lifetime. Every two years we will perform all the tasks listed in your maintenance schedule, with all labor and material costs included.* Our specialists will inspect and service your PV power plant on-site so you can have peace of mind knowing that you are safe from unexpected stoppages and repair costs. * For more information, see page 16. INCLUDED IN THE SERVICE PACKAGE Inspecting and checking the components for contamination and signs of wear Cleaning the device, especially the fi lter and ventilation equipment Checking that the inverter s various components and power connections are functioning properly Exchanging consumables A detailed maintenance report ADVANTAGES Prevent plant downtime by operating your plant in the ideal way Increase in inverter availability Security of regular maintenance intervals Discounts when combining diagnostics and repairs 6

7 7

8 SPARE PARTS GUARANTEE ORIGINAL PARTS AVAILABLE IN THE FUTURE The Sunny Central not only comes standard with high performance components, but also with a reliable supply of spare parts. If anything needs replacement, SMA Service will make sure you receive a spare part even in 20 years at a fair price. Whether an electronic or mechanical part, we will deliver it to you as soon as possible, guaranteed. This means that plant downtime will be kept to a minimum, thus safeguarding your high energy production. This feature is included in the fi ve-year manufacturer s warranty. INCLUDED IN THE SERVICE PACKAGE Accepting your report of an incident and providing telephone support Storing a suffi cient number of spare parts throughout the entire contract period Delivering the required spare parts in the case of needed replacement* Shipping from SMA Service, usually in one business day ADVANTAGES Fast and reliable supply of the required spare parts Long-term availability of the right spare parts Prices remain stable over the entire service life of your equipment * For more information, see page 16. 8

9 9

10 DIAGNOSTICS + REPAIR PROFESSIONAL ON-SITE SUPPORT We will be there if something does end up going wrong. Our specialists are always up-to-date on the latest technology and will always know your plant inside and out. And thanks to remote access, our service technicians can obtain an accurate diagnostic report and plan repairs accordingly. With the Diagnostics + Repair package, all your service requirements will be met. Just let SMA diagnose the problem and perform repairs for fi rst and second level support. You can relax while the necessary adjustments are quickly and professionally handled by our expert technicians. This service module is included in the fi veyear manufacturer s warranty. Offering professional service together You can also choose to self manage fi rst level support. After we help you diagnose the problem, you will have the ability to complete minor repairs on your own timeline, while SMA Service will take care of more complex second level repairs. INCLUDED IN THE SERVICE PACKAGE Processing your report of a failure and providing telephone support Accessing your plant over a remote connection, evaluating collected data and diagnosing the issue First and second level support from SMA Repairing the plant by exchanging the affected components on-site (components not included) Service technician arrival on-site, generally within two business days of the initial report (if received during business hours)* Preparation of a service report for every repair job ADVANTAGES Excellent support during periods of critical need In-depth diagnostic options Worry-free service carried out entirely by the manufacturer * For more information, see page

11 11

12 INVERTER AVAILABILITY YIELD SECURITY IN THE EVENT OF FAILURE In addition to excellent maintenance, spare parts, and repair service, we also offer an additional service package, Inverter Availability*, which provides you with fi nancial security in the event of energy production loss. You can choose an inverter uptime guarantee of 97, 98 or 99 percent. If your actual availability falls short of the guaranteed metric, SMA will compensate you for the difference with 1.40 per kilowatt of nominal AC power during the day in the summer and 1.00 per kilowatt of nominal AC power in the winter. * For more information, see page 16. INCLUDED IN THE SERVICE PACKAGE Compensation paid for losses due to a shortfall in the specifi ed uptime Preferred status when requesting service jobs Calculation of the annual availability of every inverter in your plant Annual availability report ADVANTAGES High PV plant availability Guaranteed energy production for plant operation Reliable long-term energy production 12

13 13

14 SMA SERVICE CONCEPT SERVICE COMBINATIONS FOR LONG-TERM SUCCESS The Investor You have invested in a PV plant featuring Sunny Central inverters. Your interests include ensuring the lowest possible fi nancial risk and generating predictable, high energy production from your plant. The main focus of your business activity is commercial so you have no particular desire to deal with the technical side of the project. Our all-inclusive service package is the ideal choice for you. Your service package during the manufacturer s warranty: Standard warranty (free) Remote Service Maintenance Inverter Availability After the manufacturer s warranty expires: Remote Service Maintenance Spare Parts Guarantee Diagnostics + Repair Inverter Availability The Plant Operator You operate a PV plant featuring Sunny Central inverters. Since you have trained electronics technicians at your disposal, you can carry out a portion of the necessary maintenance and service work yourself after attending an SMA training session. Thanks to your well-established service network, you also fulfi ll the requirements to guarantee, for the most part, the availability of your plant on your own. 14

15 Your service package during the manufacturer s warranty: Standard warranty (free) After the manufacturer s warranty expires: Spare Parts Guarantee Diagnostics + Repair (with self managed fi rst-level support) The Project Developer You planned and installed a PV plant featuring Sunny Central inverters. You now want to operate the plant for two years with our support, and then sell it to an investor. Your employees will be responsible for maintenance during this initial period. Since your client has a high need for security, we recommend extending the scope of the service agreements after two years. Your service package during the manufacturer s warranty : Standard warranty (free) After two years : Sale of PV plant Our recommendation for investors: Remote Service Maintenance Inverter Availability After the manufacturer s warranty expires Our recommendation for plant operators: Remote Service Maintenance Spare Parts Guarantee Diagnostics + Repair Inverter Availability 15

16 GLOBAL PRESENCE 95 OFFICES, 21 COUNTRIES, ONE SMA SERVICE SMA has 21 subsidiaries on fi ve different continents. This means SMA Service is available in all relevant photovoltaic markets. We offer professional support whenever and wherever service is required, and we can be at your customer s site faster than any other inverter manufacturer thanks to our extensive network. SMA Service Line will be glad to provide you with advice and assistance in many locations all over the world. Our employees are based in your country and will answer questions in your native language. The full complement of aforementioned services described in this brochure is available in the following locations: Australia Austria, Belgium, Bulgaria, Chile, China, Czech Republic, France, Germany, Great Britain, Greece, India, Israel, Italy, Japan, Korea, Portugal, Romania, South Africa, Spain, Switzerland, Thailand and the United Arab Emirates. Additional services may be offered in other locations and some restrictions may also apply. Terms and conditions vary from country to country, so please check with your local SMA representative for full and complete details. 16

17 FAQ AN OVERVIEW OF IMPORTANT QUESTIONS AND ANSWERS What are the requirements for purchasing the Inverter Availability service package? The Inverter Availability package has to be selected in combination with the manufacturer s warranty or the Spare Parts Guarantee and Diagnostics + Repair packages. In which period can I purchase the service packages? The service packages Remote Service and Maintenance can be purchased at any time. All other service plans can be purchased during the whole manufacturer s warranty period, as long as maintenance has been carried out at the stipulated intervals prior to purchasing and the maintenance reports have been communicated to SMA. Which time periods can I choose from? and Diagnostics + Repair packages: Either 10, 15, or 20 years from the date of commissioning. Can I extend the period of my contract? Yes, you have the one-time option to extend each service package to the maximum period of 20 years, within the fi rst 10 years of commissioning. SMA Service Line Do you have technical questions or do you need professional support? Please do not hesitate to contact SMA Service Line at any time. Our staff will be happy to assist you. The telephone numbers and operating hours of our expert team can be found on our website at and our country-specifi c websites. For the Remote Service, Maintenance and Inverter Availability packages: Either 5, 10, 15, or 20 years from the date of commissioning. For the Spare Parts Guarantee Flexible system technology The SMA Utility Grade seal of quality stands for successful implementation of profi table PV power plants. SMA Utility Grade combines advanced inverter technology with a wide range of fl exible system technologies and comprehensive services, including software, monitoring and control systems. SMA offers utility-scale system solutions for centralized and distributed architectures. Customers choose inverters or intelligent systems. All products and system solutions are optimally equipped for use all over the world, and to withstand all climatic challenges. SMA invests 100 million Euros per year in R&D to be able to provide highly-advanced technical solutions for the systems of tomorrow. Future-proof products and system solutions from SMA make PV power plants a success for every stakeholder. 17

18 SMA Solar Technology Sonnenallee Niestetal (Germany) Tel.: Fax: We are happy to assist you. Do you have questions or need individual assistance? If so, please contact us. We will be happy to help you select the right combination of services. SERVICECON-KEN Printed on chlorine-free paper. Specifications subject to change without notice. SMA assumes no liability for errors or omissions.

SMA Warranty Concept Medium Power Solutions

SMA Warranty Concept Medium Power Solutions SMA Warranty Concept Medium Power Solutions FLEXIBILITY. GUARANTEED SECURITY. GUARANTEED THE NEW SMA EXTENDED WARRANTY The photovoltaic market is changing and installers are facing new challenges. Additional

More information

SMA Warranty Concept Medium Power Solutions

SMA Warranty Concept Medium Power Solutions SMA Warranty Concept Medium Power Solutions FLEXIBILITY. GUARANTEED SECURITY. GUARANTEED THE NEW SMA EXTENDED WARRANTY The photovoltaic market is changing and installers are facing new challenges. Additional

More information

SMA SERVICE FOR PV POWER PLANTS

SMA SERVICE FOR PV POWER PLANTS SMA SERVICE FOR PV POWER PLANTS EN Successful Projects with Sunny Central System Solutions SMA SERVICE Top Performance and Maximum Yields One thing is certain: PV power plants are investments in the future.

More information

SunEdison Global Services. Safeguard Your Assets, Maximize Your Performance

SunEdison Global Services. Safeguard Your Assets, Maximize Your Performance SunEdison Global Services Safeguard Your Assets, Maximize Your Performance ASSET MANAGEMENT SOLUTIONS 2 ENSURING SAFETY, QUALITY, AND VALUE Solar technology is rapidly changing the way people work and

More information

Simple and secure monitoring

Simple and secure monitoring Simple and secure monitoring SMA Solar Monitoring Systems SMA Solar Monitoring Systems Monitoring, informing, presenting Easily securing yield for small, large and very large solar power systems Sunday

More information

Monitor Simply and Securely

Monitor Simply and Securely Monitor Simply and Securely Solar Monitoring Systems from SMA Solar Monitoring Systems from SMA MONITORING, INFORMING, PRESENTING Securing yield easily for small, large and very large solar power systems

More information

Your yield in safe hands. Operation & Maintenance with IBC SOLAR.

Your yield in safe hands. Operation & Maintenance with IBC SOLAR. Your yield in safe hands. Operation & Maintenance with IBC SOLAR. IBC SOLAR You can count on our expertise Renewable energy is the future, and demand for solar power plants will continue to increase. With

More information

DATA CENTER PRISM Availability services secure your critical power & investment

DATA CENTER PRISM Availability services secure your critical power & investment DATA CENTER PRISM Availability services secure your critical power & investment Benefit from the support of an energy specialist in your data center Every data center is unique with its own power requirements

More information

LIFECYCLE. Thermo Scientific. Enterprise Solutions

LIFECYCLE. Thermo Scientific. Enterprise Solutions Thermo Scientific LIFECYCLE Enterprise Solutions Support Plans Improve productivity and quality Increase production uptime Extend instrument lifetime Lower overall cost-of-ownership Keep instruments up-to-date

More information

ABB Drive Services Your choice, your future

ABB Drive Services Your choice, your future ABB Drive Services Your choice, your future Your choice, your future The future of your drives depends on the service you choose. Whatever you choose, it should be a well-informed decision. No guesswork.

More information

Exhibitor Product Groups

Exhibitor Product Groups About the Event The first and only solar energy fair of Turkey, Solarex Istanbul allows Turkey take steps on the way to be a hub in solar energy generation. This year, the fair, which opened its doors

More information

We turn the sun s energy into earning power. Solar power plants by Phoenix Solar

We turn the sun s energy into earning power. Solar power plants by Phoenix Solar We turn the sun s energy into earning power. Solar power plants by Phoenix Solar UNLEASHING THE FULL POTENTIAL OF PHO- TOVOLTAICS FOR EACH SOLAR PROJECT, A PHOENIX SOLAR POWER PLANT DELIVERS MAXIMUM RETURN

More information

Metrohm Care Contracts. Protect your investment the smart way

Metrohm Care Contracts. Protect your investment the smart way Metrohm Care Contracts Protect your investment the smart way Metrohm Care Contracts service, certainty and so much more 02 No matter whether you work for a private company or for a public institution,

More information

Building on +60 GW of experience. Track record as of 31 December 2013

Building on +60 GW of experience. Track record as of 31 December 2013 Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something

More information

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business

More information

Data Center. www.datacenter.rdm.com

Data Center. www.datacenter.rdm.com Cover photo 090.6323 www.datacenter.rdm.com Data Center Headquarters Reichle & De-Massari AG Binzstrasse 32 CHE-8620 Wetzikon/Switzerland Phone +41 (0)44 933 81 11 Fax +41 (0)44 930 49 41 www.rdm.com Your

More information

BT Premium Event Call and Web Rate Card

BT Premium Event Call and Web Rate Card BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:

More information

Building on 55 GW of experience. Track record as of 31 December 2012

Building on 55 GW of experience. Track record as of 31 December 2012 Building on 55 GW of experience Track record as of 31 December 2012 Proven technology Proven technology. For Vestas, it is more than a saying it is something we live by. With more than 30 years in the

More information

We turn sun energy into earning power. Solar power plants by and with Phoenix Solar

We turn sun energy into earning power. Solar power plants by and with Phoenix Solar We turn sun energy into earning power. Solar power plants by and with Phoenix Solar UNLEASHING THE FULL POTENTIAL OF PHO- TOVOLTAICS FOR EACH SOLAR PROJECT, PHOENIX SOLAR DELIVERS MINIMUM SYS- TEM COSTS

More information

PRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems

PRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems PRODUCT INFORMATION SICK LifeTime Services LifeTime Services for Machines and Systems Ordering Information Place your trust in us... SICK LifeTime Services Place your trust in us... SICK LifeTime Services

More information

Number of retail outlets Number of retail outlets

Number of retail outlets Number of retail outlets Number 65708 of retail outlets Number of retail outlets Number of retail outlets Trends in total number of retail outlets 2002-2007 number / as stated number per million Table 2.3 % growth inhabitants

More information

PRODUCT INFORMATION. SICK Remote Service Product and System Support. Secure remote monitoring for efficient service

PRODUCT INFORMATION. SICK Remote Service Product and System Support. Secure remote monitoring for efficient service PRODUCT INFORMATION SICK Remote Service Product and System Support Secure remote monitoring for efficient service Modular service contracts - flexible for every requirement An important part of LifeTime

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

SERVICE SOLUTIONS Our commitment is your peace of mind

SERVICE SOLUTIONS Our commitment is your peace of mind EMPOWERING YOUR BUSINESS SERVICE SOLUTIONS Our commitment is your peace of mind www.toyota-forklifts.eu SERVICE SOLUTIONS Our commitment is your peace of mind As you would expect of the world leader in

More information

Solar Inverter Product Overview. Solar inverters, monitoring and support for PV installations of all sizes. www.solar-inverter.com

Solar Inverter Product Overview. Solar inverters, monitoring and support for PV installations of all sizes. www.solar-inverter.com Solar Inverter Product Overview Solar inverters, monitoring and support for PV installations of all sizes www.solar-inverter.com SOLIVIA Monitor Monitoring for your PV installation SOLIVIA Monitor is a

More information

Inspired Partnership. Software Support Directed by You

Inspired Partnership. Software Support Directed by You Inspired Partnership Software Support Directed by You PARTNERSHIP YOUR GUARANTEE Investing in new test and measurement equipment in today s fast-moving, competitive world is serious business. In addition

More information

TRENDS 2015 IN PHOTOVOLTAIC APPLICATIONS EXECUTIVE SUMMARY

TRENDS 2015 IN PHOTOVOLTAIC APPLICATIONS EXECUTIVE SUMMARY TRENDS 2015 IN PHOTOVOLTAIC APPLICATIONS EXECUTIVE SUMMARY Report IEA-PVPS T1-27:2015 FOREWORD.... The IEA PVPS Programme is proud to provide you with its 20 th edition of the international survey report

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

World Consumer Income and Expenditure Patterns

World Consumer Income and Expenditure Patterns World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income

More information

PV And Storage: Solutions with Potential

PV And Storage: Solutions with Potential EN PV And Storage: Solutions with Potential Energy on demand with the Sunny Central Storage Large-scale storages... support the growth of renewable energies complete diesel and solar diesel hybrid systems

More information

WORLDWIDE SERVICE YOU PROFIT FROM OUR LOCAL COMPETENCES SUPPORT YOU CAN COUNT ON US AS THE FAST SOLUTI- ON PROVIDER

WORLDWIDE SERVICE YOU PROFIT FROM OUR LOCAL COMPETENCES SUPPORT YOU CAN COUNT ON US AS THE FAST SOLUTI- ON PROVIDER service WORLDWIDE SERVICE YOU PROFIT FROM OUR LOCAL COMPETENCES A WORLDWIDE NETWORK OF SERVICE CENTRES Service competences From the beginning of an ozone plant offer, you will get a detailed overview about

More information

Configuring DHCP for ShoreTel IP Phones

Configuring DHCP for ShoreTel IP Phones Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information

More information

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards

More information

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE CONTENT SERVICE REQUEST CREATION EFFICIENCY AND ACCURACY... 1 COMPREHENSIVE CUSTOMER INFORMATION...

More information

Operations & Maintenance for Maximum Energy Yield

Operations & Maintenance for Maximum Energy Yield Operations & Maintenance for Maximum Energy Yield Plant-wide operations and maintenance (O&M) has emerged as a necessary component of a healthy, productive and profitable PV system. In fact, a properly

More information

Capabilities Overview

Capabilities Overview SERVICES AND SOLUTIONS Capabilities Overview Asset Management and Optimization Engineering and Technical Services Education and Training Aftermarket Parts and Services Experience In Motion SERVICES AND

More information

HP Technology Services HP NonStop Server Support

HP Technology Services HP NonStop Server Support Reference guide HP Technology Services HP NonStop Server Support HP Global NonStop Solution Center (GNSC) Table of contents Global NonStop Solution Center... 2 Product support for HP NonStop and Neoview

More information

Christie Customer Care We ve got you covered

Christie Customer Care We ve got you covered Christie Customer Care We ve got you covered At Christie, we believe that your satisfaction is our success. That s why we complement our incredible visual display solutions with the best support and service

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

International Call Services

International Call Services International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443

More information

Cisco Smart Care Service

Cisco Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,

More information

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50. Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***

More information

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...

More information

Schneider Electric Critical Power & Cooling Services. Services to keep your mission-critical applications operating at optimal performance

Schneider Electric Critical Power & Cooling Services. Services to keep your mission-critical applications operating at optimal performance Schneider Electric Critical Power & Cooling Services Services to keep your mission-critical applications operating at optimal performance The Data Center Life Cycle Whether you are planning, building,

More information

Statement of Work. Next Business Day Axim Exchange Service (Axim Exchange Service)

Statement of Work. Next Business Day Axim Exchange Service (Axim Exchange Service) Statement of Work Next Business Day Axim Exchange Service (Axim Exchange Service) Exchange Service Overview From the date of delivery, Next Business Day Axim Exchange Service is designed to give you peace

More information

Accuracy counts! SENSORS WITH ANALOG OUTPUT

Accuracy counts! SENSORS WITH ANALOG OUTPUT Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection

More information

www.eaton.eu/aftersales The Best For Everyone: After Sales Service

www.eaton.eu/aftersales The Best For Everyone: After Sales Service www.eaton.eu/aftersales The Best For Everyone: After Sales Service As Close as You Want It Whatever your requirements, we will provide you with excellent service. AFTER SALES SERVICE Service specialists

More information

Solar Solutions for Off-grid Power Supply

Solar Solutions for Off-grid Power Supply Solar Solutions for Off-grid Power Supply 2 Solar power for everyone anytime and ANywhere More than 1.3 billion people around the globe still do not have access to electricity. The reason is simple. It

More information

SERVICE LEVEL AGREEMENT! CONFIRMATION

SERVICE LEVEL AGREEMENT! CONFIRMATION SERVICE LEVEL AGREEMENT CONFIRMATION BRINGING ENTERPRISE TO SMB RELIABILITY & LOWERING THE TCO What we built Qsan s unique character on, starts from the approach. We had a dream of bringing an enterprise

More information

World Solution Provider

World Solution Provider GE Consumer & Industrial World Solution Provider GE imagination at work GE Six businesses aligned with our customers needs, acting as one company. Harnessing the imaginations of more than 300,000 people

More information

It looks like your regular telephone.

It looks like your regular telephone. It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,

More information

GE Energy. Solutions

GE Energy. Solutions GE Energy Wind Service Solutions Speed, competency and technology... Faster return to service GE s wind turbine fleet is one of the fastest growing and most reliable in the world. Building on a strong

More information

Extend and optimize the life of your plant the modular Life Cycle Service portfolio

Extend and optimize the life of your plant the modular Life Cycle Service portfolio Extend and optimize the life of your plant the modular Life Cycle Service portfolio SIMATIC PCS 7 process control system www.siemens.com/simatic-pcs7 For planning security and availability: your plant

More information

Intelligent Energy Solution from a global leader. Why SunEdison Global Services Stand Out? SunEdison Global Services

Intelligent Energy Solution from a global leader. Why SunEdison Global Services Stand Out? SunEdison Global Services SunEdison GLOBAL Services 2014 2 HIGHFIELDS, UK - 12.1 MW INDEX Intelligent Energy Solution from a global leader 1. About SunEdison 2. SunEdison Highlights 5 6 Why SunEdison Global Services Stand Out?

More information

Dimension Data s Uptime Maintenance Service

Dimension Data s Uptime Maintenance Service Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are

More information

Statement of Work. Next Business Day LCD, Monitor & Television Exchange Service

Statement of Work. Next Business Day LCD, Monitor & Television Exchange Service Statement of Work Next Business Day LCD, Monitor & Television Exchange Service Next Business Day LCD, Monitor & Television Exchange Service Overview From the date of delivery, Next Business Day LCD, Monitor

More information

Maximize your plant s uptime and efficiency. Maintenance and Support Services from Schneider Electric

Maximize your plant s uptime and efficiency. Maintenance and Support Services from Schneider Electric Maximize your plant s uptime and efficiency Maintenance and Support Services from Schneider Electric Maintain peak efficiency throughout your system s life Maintenance and Support Services from Schneider

More information

GE Grid Solutions. Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015. Imagination at work.

GE Grid Solutions. Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015. Imagination at work. GE Grid Solutions Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015 Press Conference Call Recording: Toll Free: +1 (855) 859-2056 Toll: +1 (404) 537-3406

More information

Lawson Business Intelligence. Solutions for Healthcare

Lawson Business Intelligence. Solutions for Healthcare Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through

More information

HP Priority Services - Overview

HP Priority Services - Overview HP Priority Services - Overview Premium enterprise-level global support for your entire Install base. May 2016 1 Overview Priority Services: Premium enterprise-level global support for your entire Install

More information

Starting a Business in Israel

Starting a Business in Israel Starting a Business in Israel Inspiration Invention Innovation Content: Page 1. Business Entities....... 2 a. Company...... 2 b. Foreign Company (e.g. a branch)...... 2 c. Partnership...... 3 d. Self Employed......

More information

Analytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts

Analytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts Analytical Products and Solutions Complete service and maintenance solutions for your analytical equipment usa.siemens.com/analyticalproducts Support Services for Today, Tomorrow and Years to Come Providing

More information

Allianz offers customers an increasing number of Green Solutions

Allianz offers customers an increasing number of Green Solutions Allianz offers customers an increasing number of Green Solutions page 1/5 Climate change is mainly caused by human-activity induced (anthropogenic) global warming and poses a major challenge to the global

More information

Get the benefits of Norgren s unique range of Online services

Get the benefits of Norgren s unique range of Online services Get the benefits of Norgren s unique range of Online services Make your job easier and save time - everything you need to select, design and purchase Norgren pneumatics is in one convenient location, available

More information

INSITE. Dimension Data s monitoring offering

INSITE. Dimension Data s monitoring offering Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest

More information

Governance, Risk and Compliance Assessment

Governance, Risk and Compliance Assessment Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could

More information

ZURICH RISK ENGINEERING PROTECTING PEOPLE, PROPERTY AND PROFITABILITY

ZURICH RISK ENGINEERING PROTECTING PEOPLE, PROPERTY AND PROFITABILITY ZURICH RISK ENGINEERING PROTECTING PEOPLE, PROPERTY AND PROFITABILITY MANAGING RISK TO PROTECT YOUR ASSETS TOUGH CHALLENGES DEMAND STRONG RISK MANAGEMENT LEADERSHIP Businesses face increasing levels of

More information

Rethink Convention. CUSTOMER SUPPORT

Rethink Convention. CUSTOMER SUPPORT Rethink Convention. CUSTOMER SUPPORT A STUBBORN RESISTANCE TO THE STATUS QUO. IT DEFINES OUR AIRCRAFT. AND OUR SERVICE AS WELL. It s in our DNA: the notion that good is never good enough. That impossible

More information

XENARC headlight lamps. Perfect companions for the road.

XENARC headlight lamps. Perfect companions for the road. www.osram.com XENARC headlight lamps. Perfect companions for the road. High-Intensity Discharge (HID) lamps and systems. XENARC 2 OSRAM an arc of stability in the automotive lighting sector. As the world

More information

Intel Product Integrator Intel Reseller Program. Intel Technical Support and Service Benefits help you to grow your business

Intel Product Integrator Intel Reseller Program. Intel Technical Support and Service Benefits help you to grow your business Intel Product Integrator Intel Technical Support and Service Benefits help you to grow your business As an Intel Channel Program member, you have the ability to back your Intel -based solutions by offering

More information

Service Excellence Study 2014

Service Excellence Study 2014 Please note that the release, publication or distribution of this executive report is not allowed. Study 2014 Executive Report European Institute December 2014 Key Insights 1/2 Study findings I. New technologies

More information

OASIS PRODUCT GUIDE. Data Centre Cooling INDIRECT EVAPORATIVE COOLER. Data Centres. Telecoms. EPX technology. Class leading performance

OASIS PRODUCT GUIDE. Data Centre Cooling INDIRECT EVAPORATIVE COOLER. Data Centres. Telecoms. EPX technology. Class leading performance OASIS PRODUCT GUIDE Data Centres Telecoms EPX technology Class leading performance Fully configurable solutions INDIRECT EVAPORATIVE COOLER Data Centre Cooling 2 MUNTERS.COM/DATACENTRES Critical cooling

More information

Troubleshooting a Variable Frequency Drive

Troubleshooting a Variable Frequency Drive Troubleshooting a Variable Frequency Drive Newsletter Introduction In many industrial and commercial plants, automation of any process and associated control relies heavily on motors and adjustable speed

More information

Reporting practices for domestic and total debt securities

Reporting practices for domestic and total debt securities Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on

More information

360 o View of. Global Immigration

360 o View of. Global Immigration 360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked

More information

Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION

Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value 2 The Euler

More information

Global Services. FS-Elliott Co., LLC. www.fs-elliott.com. Represented by:

Global Services. FS-Elliott Co., LLC. www.fs-elliott.com. Represented by: Headquarters Export, Pennsylvania, USA Basingstoke, United Kingdom Houston, Texas, USA Jubail, Kingdom of Saudi Arabia Köngen, Germany Los Angeles, California, USA Mangalore, India Sao Paulo, Brazil Shanghai,

More information

Overview of Solar Guidebook and Knowledge Management Project Sustainable Business Advisory

Overview of Solar Guidebook and Knowledge Management Project Sustainable Business Advisory Overview of Solar Guidebook and Knowledge Management Project Sustainable Business Advisory April 2012 Knowledge Management Project - the Aim to build capacity, capture lessons learned and disseminate and

More information

COLUMBIACARE. Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124

COLUMBIACARE. Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124 COLUMBIACARE COLUMBIACARE OVERVIEW ColumbiaCare is all about YOU as our valued customer. The logo represents a shield of protection that provides you with parts, service and rewards to help you protect

More information

CUSTOMER SERVICE & SUPPORT. Customer oriented service optimum system utilization

CUSTOMER SERVICE & SUPPORT. Customer oriented service optimum system utilization CUSTOMER SERVICE & SUPPORT Customer oriented service optimum system utilization Customer Service & Support (CSS) Customized Service Maximum availability of all systems and quick response times to service

More information

NOMADIX, INC Nomadix Premium Support Policy

NOMADIX, INC Nomadix Premium Support Policy This End User Support Policy ( Policy ) sets forth the terms under which Nomadix, Inc., ( Nomadix ) upon Customer s payment of applicable fees and successful installation, will provide technical support

More information

Sustainable Solutions. Switch to future thinking

Sustainable Solutions. Switch to future thinking Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,

More information

Motion Graphic Design Census. 10 hrs. motiongraphicdesigncensus.org. 9 hrs.

Motion Graphic Design Census. 10 hrs. motiongraphicdesigncensus.org. 9 hrs. 8 h 2010 Motion Graphic Design Census 10 hrs. motiongraphicdesigncensus.org 9 hrs. A Note on the Survey. First, let me apologize for the delay in getting this actually done and out to you. I bit off much

More information

Drive Technology \ Drive Automation \ System Integration \ Services. Innovative Drive and Automation Solutions for Solar Tracking Systems

Drive Technology \ Drive Automation \ System Integration \ Services. Innovative Drive and Automation Solutions for Solar Tracking Systems Drive Technology \ Drive Automation \ System Integration \ Services Innovative Drive and Automation Solutions for Solar Tracking Systems Solutions for solar tracking systems Drive 360 Seeing the big picture.

More information

SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG

SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG Orange County Convention Center Orlando, Florida June 3-5, 2014 SuccessFactors Employee Central: Cloud Core HR Introduction, Overview, and Roadmap Update Joachim Foerderer, SAP AG SESSION CODE: 1812 Cloud

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

International Corporate Sales

International Corporate Sales International Corporate Sales Worldwide availability. International Framework Agreement (IFA). One partner, plenty of advantages. Your company stands to benefit internationally from an International Framework

More information

MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS

MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM www.imercer.com/cars Mercer

More information

Dell s NBD Service incorporates the following standard support services plus on-site engineer support if necessary:

Dell s NBD Service incorporates the following standard support services plus on-site engineer support if necessary: Dell s Next Business Day On-site Service Description ( NBD Service ) I. NBD Service Overview Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist

More information

H2O Customer Service. Effective and Reliable.

H2O Customer Service. Effective and Reliable. Leaders in Zero Liquid Discharge German Engineering H2O Customer Service. Effective and Reliable. www.h2o-de.com Our aim is to support you comprehensively. Thus customer care is of particular importance

More information

Expenditure and Outputs in the Irish Health System: A Cross Country Comparison

Expenditure and Outputs in the Irish Health System: A Cross Country Comparison Expenditure and Outputs in the Irish Health System: A Cross Country Comparison Paul Redmond Overview This document analyzes expenditure and outputs in the Irish health system and compares Ireland to other

More information

Supermicro Global Hardware Maintenance Service & Support

Supermicro Global Hardware Maintenance Service & Support Supermicro Global Hardware Maintenance Service & Support Supermicro Global Hardware Enhanced Services provides the highest quality of help desk services and product support for your Supermicro solutions.

More information

relating to household s disposable income. A Gini Coefficient of zero indicates

relating to household s disposable income. A Gini Coefficient of zero indicates Gini Coefficient The Gini Coefficient is a measure of income inequality which is based on data relating to household s disposable income. A Gini Coefficient of zero indicates perfect income equality, whereas

More information

Bio-Rad Laboratories. QC data management solutions. Introduce Your Laboratory to a Whole New World of Unity Data Management Solutions

Bio-Rad Laboratories. QC data management solutions. Introduce Your Laboratory to a Whole New World of Unity Data Management Solutions Bio-Rad Laboratories QC data management solutions QC Data Management Solutions Introduce Your Laboratory to a Whole New World of Unity Data Management Solutions Bio-Rad Laboratories QC data management

More information

Service Description XPS Next Business Day Onsite Service ( XPS NBD Service)

Service Description XPS Next Business Day Onsite Service ( XPS NBD Service) Service Description XPS Next Business Day Onsite Service ( XPS NBD Service) XPS NBD Service Overview XPS Next Business Day On-site Service includes, from the date of delivery, a support service designed

More information

Strong in service. Worldwide. CHOOSE THE NUMBER ONE.

Strong in service. Worldwide. CHOOSE THE NUMBER ONE. Strong in service. Worldwide. CHOOSE THE NUMBER ONE. We are always there for you! Our most important asset is our commitment and our technical expertise. Peter Pauli, Head of After Sales (middle) Roland

More information

FACTS Customer Service. Your uptime insurance ABB FACTS Care

FACTS Customer Service. Your uptime insurance ABB FACTS Care FACTS Customer Your uptime insurance ABB FACTS Care FACTS provides more stability and quality in existing and new power networks, with minimal environmental impact. With a complete solutions portfolio,

More information

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in

More information

White paper. Engineer to Order Manufacturing

White paper. Engineer to Order Manufacturing White paper Selecting ERP for Engineer to Order Manufacturing content Are you getting the real deal?... 3 Conclusion... 4 About IFS... 5 Selecting ERP for Engineer to Order Manufacturing By Peter Gross

More information