Mikron Service Solutions

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1 Mikron Service Solutions Flexible and modular

2 1 Mikron Service Solutions flexible and modular We ensure quick, competent and uncomplicated service and support for our customers. We work together with you to design a service solution profile tailored to your individual needs. Mikron s service palette: Spare Part Service Xchange Service For a dependable supply of spare parts Genuine Mikron spare parts are manufactured to the latest materials specifications and by the latest methods, resulting in reduced machine downtime and a longer life expectancy for your equipment. Minimizing downtime Original Mikron Xchange Modules are ready for immediate installation. 100% reliability and 100% quality, but at up to 50% lower investment and without losing any time waiting for an overhaul. All you need to do is call us when you need to replace a defective module, and we ll immediately send a replacement module in perfect condition. Product Support Maintain your equipment Service options from Product Support keep your Mikron system in top condition. Our highly skilled experts offer you a complete portfolio of comprehensive service options to keep your equipment up and running. Help Desk / Field Service / Overhaul / Preventive Maintenance / Teleservice Business Support Guarantee continuous use of your investment Mikron offers professional services based on our experience and resources to help you successfully manage today s complex manufacturing processes... Training Services / Retooling Global Support Ready for you 24h Global Serviceline Outside office hours. Problem notification 24h, 7 days a week. Production sites Switzerland, Agno; Germany, Rottweil Strategic partnership or presence

3 2 Spare Part Service for a dependable supply of spare parts HOW YOU BENEFIT from using original Mikron spare parts: Less machine downtime and a longer durability for your system, as spare parts are manufactured according to high-precision material specifications and state-ofthe-art production technologies. Continuous improvements of our components. Fast maintenance. Our service technicians are thoroughly familiar with Mikron original spare parts. Maintenance is easy and time-efficient for both the customer and Mikron Service Solutions. Extensive stock of Mikron original spare parts even for older systems. Original Mikron Cams Original Mikron Spare Parts Original Mikron Precision Collets An extensive stock of Mikron original spare parts, as well as optimized logistics enables the fast delivery of your parts.

4 3 Xchange Service minimizing downtime Mikron offers original Xchange modules for immediate installation. Your Advantages: System downtime is minimized High degree of operational reliability Lower initial outlay Mikron know-how is tried and tested the risk of error is minimized Same warranty as for new parts Mikron Xchange Modules 2. The overhauled module will be shipped in the shortest time to continue your production. 3. You send the defective module to Mikron Service Solutions. 1. An overhauled module is availale for immediate installation. 4. Your defective module will be overhauled in our service department. Xchange Stock Xchange Revision Mikron Service Solutions

5 4 Product Support maintain your equipment Helpdesk IImmediate support from our experienced Helpdesk experts: Telephone support for solving technical problems Help for identifying spare parts Upon request and if necessary, we will dispatch one of our service technicians. The Helpdesk is available for you Monday to Friday. Contact your Service Center. Extended Warranty Security and optimum conservation of value for a bargain price: 24-month warranty for a low investment. The option to extend the warranty is possible up to the final acceptance of your system, but not more than two months after delivery. Service Assignment Mikron Service Solutions experts support you quickly and competently in the event of machine failures, for maintenance, change-over, or for the installation of a new system. Our mechanical, electronics and programming experts are available for your specific needs. Overhauling Restore the original quality and technical efficiency of your system. Overhauling of the entire system Your system will require an overhaul after several years of operation to restore it to its original quality and efficiency. After a full analysis has been performed, the system will be either partially or, if necessary, completely overhauled and customized to your requirements. Upon request, the system will be updated with state-ofthe-art technology. Spindle overhaul For accuracy and the entire time your machine is in production: We overhaul and test all spindle types for all Mikron systems in our efficient Overhaul Service Center. Precision machines and precision spindles for the entire time your machine is in use. Our experts will replace and repair your spindle professionally.

6 5 Product Support maintain your equipment Preventive Maintenance Proactive actions reduce unproductive and unplanned downtime with preventive maintenance from Mikron Service Solutions. Technical Evaluation - Efficient analysis of the system s current condition. - The Mikron service technician will inspect your system on-site in 1 to 3 days. - You will receive a written report outlining the condition of the machine, as well as recommendations regarding maintenance and the replacement of worn parts. Teleservice - Regardless of the location of your machine, Mikron service engineers can check all the relevant machine status information in a matter of seconds. - Many problems can be corrected immediately with the support of the Mikron Service Solutions Teleservice. You save time and money. - Machine downtime is reduced. Our Teleservice is free of charge during the warranty period. Service Agreements - With a Mikron Service Agreement, the functioning and precision of the system is inspected on a regular basis customized to your production volume for a fixed price. - Inspection and maintenance work is carried out according to a Mikron Service checklist in consultation with you. - Mikron Service Agreements offer a great way to minimize service costs, making it convenient for budgeting. The Mikron system maintenance guarantees maximum machine availability, and therefore, a competitive advantage.

7 6 Businness Support guarantee continuous use of your investment Training Services Customer training courses at Mikron Service Center include the electrical, mechanical or CNC parts of your machines. You will receive a Mikron Training Certificate. We will provide you with the necessary technical knowledge to: - optimally and efficiently use your system - assure flawless machining of parts - increase the durability of your system. Training courses not customized to your system are not beneficial. That is why Mikron Service Solutions offers courses tailored to the requirements of participants and the machine configuration. Retooling Are you planning to change an application? Retooling your existing system allows you to use the basis of the existing machine. You save the majority of the investment that a new system would require. Mikron Service Solutions will prepare the system for the production of new parts. The necessary design work will be carried out by the Mikron team. Experienced service technicians will implement the retooling on-site. Many of our customers combine a retooling with a system overhaul. Mikron Training Services We understand the importance of the system operator in an effective production strategy. You can find our complete training program at With training services from Mikron your productivity will gain momentum.

8 Global Support Ready for you Production sites Switzerland, Agno; Germany, Rottweil Service Center Mikron SA Agno Via Ginnasio Agno Switzerland Tel Fax Office Hours: Service Center Mikron GmbH Rottweil Berner Feld 71 D Rottweil Germany Tel Fax Office Hours: Strategic partnership or presence Service Center Mikron Corp. Monroe 200 Main Street P.O. Box 268 USA-Monroe, CT Tel Fax Office Hours: 7.30 am pm EST Mikron is a trademark of Mikron Holding AG, Biel (Switzerland) 0114

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