THE ROYAL CORNWALL HOSPITALS NHS TRUST RESPONSE TO INFORMATION REQUEST. Date Request Received: 24 November 2014 FOI Ref: 605

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1 FREEDOM OF INFORMATION ACT 2000 THE ROYAL CORNWALL HOSPITALS NHS TRUST RESPONSE TO INFORMATION REQUEST Dte Request Reeived: 24 November 2014 FOI Ref: 605 Requested Informtion Under the Freedom of Informtion At (2000) I d like to submit request for informtion round spets of IT Infrstruture, inluding IT rel estte nd relted softwre, the suppliers of some produts nd servies s well s the finnil spend nd forest informtion. Plese find tthed simple exel file tht sks stright forwrd questions nd llows for esy entry ross series of worksheets. We hve provided smple responses longside eh form to help you better understnd wht kind of informtion is expeted nd how to enter the informtion into the file. Response Plese see tthed Appendies. Atthment(s)? Appendix 1 Completed Exel Spredsheet Appendix 2 Helth Informtis nd ICT Servies Struture Chrt Appendix 3 Current IT Contrts 2014/15 Dte Response Sent: 02 Jnury 2015 Julie Hughes, FOI Offier Version No. V1 Review Dte: 01 Februry 2018

2 1 IT resoures Does the trust mnge nd support its own IT funtions in house or outsoure it to n ICT prtner? Trust Nme: In house FOI Ref 605 Appendix 1 b If outsoured, who does the trust outsoure its IT funtions to? N/A Wht is the IT tem orgnistionl struture? If vilble, plese provide n orgnigrm See Appendix 2 d If vilble, plese provide list of ll live nd urrent IT ontrts See Appendix 3

3 Desktop PC nd lptop hrdwre 2 How mny desktop PCs nd lptops does the trust hve? Desktop PCs Lptops 3600 Lptops/tblets/et 1300 Desktop PCs Lptops b Whih brnds of PCs/Lptops (nd perentge of PC fleet) does the trust use? (plese give pprox if neessry) Dell 1170 Dell 350 Dell 200 Dell 400 HP 2340 HP 300 HP 500 HP Lenovo Lenovo Lenovo Lenovo Fujitsu 10 Fujitsu 10 Fujitsu Fujitsu Other (plese stte) m/onyx/motion 8Other (plese stte) Apple/Pnsoni/Tos Other (plese stte) Other (plese stte) Whih vendor/reseller(s) does the trust use to purhse the mjority of its desktop PCs nd lptops? Dell Dell Dell Dell HP HP HP HP Computentre Computentre Computentre 700 Computentre 400 Insight Insight Insight Insight Other (plese stte) kelwy Other (plese stte) Kelwy Other (plese stte) Other (plese stte) d How muh did the trust spend nd pln to spend on purhsing desktop PCs nd lptops in FY , nd ? e Wht is the trust's refresh poliy? 5-6 yer ontinuing yle 5 yer refresh yle f When does the trust pln to next refresh its PCs/lptops? Ongoing 2016

4 3 Operting system softwre Wht operting system softwre is used nd how mny lienses does the trust hve for eh operting system? Desktop PCs Lptops/Tblets/et Desktop PCs Lptops Win XP 3400 Win XP 1080 Win XP 200 Win XP 0 Win Vist 0 Win Vist 0 Win Vist 500 Win Vist 0 Win Win 7 20 Win 7 0 Win 7 0 Win 8 20 Win 8 Win 8 0 Win Other (plese stte) Other (plese stte) IOS 200 Other (plese stte) Other (plese stte) b Whih vendor(s) or softwre reseller does the trust use? OEM OEM OEM OEM Trustmrque yes Trustmrque yes Trustmrque Trustmrque Bytes Bytes Bytes Bytes Softt yes Softt yes Softt Softt Other (plese stte) Other (plese stte) Other (plese stte) Other (plese stte) How muh did the trust spend nd pln to spend on purhsing desktop PC operting system lienses in FY , nd ? d Wht is the trust's operting system softwre upgrde poliy or plns? urrent migrtion to windows 7 urrent migrtion to windows 7 5 yers 5 yers 4 Offie softwre Wht PC offie softwre does the trust use nd how mny lienses does the trust hve for eh softwre version? MS Offie 97 MS Offie 97 MS Offie 97 0 MS Offie 97 0 MS Offie 2000 MS Offie 2000 MS Offie MS Offie MS Offie XP MS Offie XP MS Offie XP 200 MS Offie XP 0 MS Offie 2003 MS Offie 2003 MS Offie MS Offie MS Offie 2007 MS Offie 2007 MS Offie MS Offie MS Offie MS Offie MS Offie MS Offie MS Offie 2013 MS Offie 2013 MS Offie MS Offie MS Offie 365 MS Offie 365 MS Offie MS Offie b Whih vendor(s) or softwre reseller does the trust use? OEM OEM OEM OEM Trustmrque Trustmrque Trustmrque Trustmrque Bytes Bytes Bytes Bytes Mirosoft Mirosoft Mirosoft Mirosoft Softt Softt Softt Softt Other (plese stte) EWA Other (plese stte) EWA Other (plese stte) Other (plese stte) How muh did the trust spend nd pln to spend on purhsing PC offie softwre lienses in FY , nd ? d Wht is the trust's offie softwre upgrde poliy or plns? Enterprise greement Enterprise greement Trust refreshes nd upgrdes its offie lienses every three yers e Does the trust use Softwre As Servie (SAS) servies? If so, whih supplier provides it? And wht SAS servies or produts does the trust use? SAS in use? Supplier SAS servies/produts No N/A N/A SAS in use? Supplier SAS servies/produts Cloud9 Anlytis ERP, Business Intelligene softwre

5 Servers - hrdwre 5 How mny physil servers does the trust mnge onsite nd offsite? Onsite 250 Offsite 6 Onsite 5 Offsite 5 Dell Dell b Whih vendor(s) does the trust use? HP IBM HP IBM SCC Other (plese stte) kelwy. Insight, OCSL SCC Other (plese stte) How muh did the trust spend nd pln to spend on purhsing server hrdwre in FY , nd ? d Wht is the trusts server refresh poliy? 5+ yers 3 yers e When does the trust pln to next refresh or proure new servers? f How mny of the trust s stff (FTE) mnge the trusts servers? 8 5 g How muh does it ost the trust nnully to run its server room(s)? Informtion not vilble 75000

6 6 b Server Operting systems Wht server operting system softwre does the trust use nd how mny lienses does it hve for eh? Whih vendor(s) does the trust use to purhse server operting system softwre? How muh did the trust spend nd pln to spend on purhsing server operting system lienses in FY , nd ? MS Windows 2000 MS Windows 2000 MS Windows 2003 MS Windows 2003 MS Windows 2008 MS Windows 2008 MS Windows 2012 MS Windows 2012 Other (plese speify) Other (plese speify) OEM OEM Trustmrque Trustmrque Bytes Bytes Softt Dell Softt Other (plese stte) kelwy Other (plese stte) Not known t this point Dell

7 7 Dt entres Does the trust run/mnge its own dt entre or is this mnged externlly? Mnge its Own Mnge its own b Whih vendor(s) supplies the trust s dt entre? d e Is the dt entre on site, off site (nother NHS trust), off site (privte site in UK), off site (privte site outside UK) or other (plese speify). How muh did the trust spend nd pln to spend on dt entre servies in FY , nd ? How muh did the trust spend nd pln to spend on stff expenses to run its dt entre in FY , nd ? On site On site Offsite (nother NHS Trust) Offsite (nother NHS Trust) Off site (privte site in UK) No Off site (privte site in UK) No Off site (privte site out UK) No Off site (privte site out UK) No Other (plese speify) Other (plese speify) HP HP NetApp NetApp Ciso Other (Plese stte) Ciso Other (Plese stte) N/A N/A N/A f When ws the dt entre servies ontrt wrded? Contrt wrd 01/09/2008 Contrt wrd 01/06/2011 g When does the dt entre servies ontrt expire? Contrt end 31/08/2015 Contrt end 01/06/2015 h Does the trust use Infrstruture As Servie (IAS) servies? If so, whih supplier provides it? And wht IAS servies or produts does the trust use? IAS in use? No IAS in use? No Supplier N/A Supplier N/A IAS servies/produts N/A IAS servies/produts N/A

8 8 Networks - fixed line teleoms, ISP/Brodbnd/WAN/Dt onnetivity Whih vendor(s) does the trust use? Fixed line teleoms Dt Networks Fixed line teleoms Dt Networks BT BT BT BT Virgin Medi Virgin Medi Virgin Medi Virgin Medi Vodfone Vodfone Vodfone Vodfone Disy Disy Disy Disy Other (plese stte) Other (plese stte) Other (plese stte) Other (plese stte) b How muh did the trust spend nd pln to spend on eh servie in FY , nd ? When did the ontrt strt nd when does it expire? Contrt strt 01/06/2012 Contrt strt 31/10/2011 Contrt strt 01/06/2011 Contrt strt 01/06/2011 Contrt end 30/05/2015 Contrt end 30/10/2016 Contrt end 01/06/2017 Contrt end 01/06/2017

9 9 Mobile phone network nd hndsets Whih mobile teleoms network provider does the trust use nd whih brnds of mobile phones does the trust use? Mobile network servie Mobile phone hndsets Vodfone Vodfone EE yes EE O2 yes O2 BT BT Kom Kom Other (plese stte) Other (plese stte) MDM Mobile network servie Mobile phone hndsets MDM b How mny mobile phones does the trust hve? smrtphones 130 smrtphones 400 non smrtphones 520 non smrtphones 0 Are mobile hndsets provided s prt of ontrt with teleoms network provider? d If not, whih vendor(s) does the trust use to proure mobile phone Plese stte n/ Plese stte N/A hndsets? Plese stte n/ Plese stte N/A e Wht mobile hndsets does the trust use? Apple yes Apple Noki yes Noki Smsung yes Smsung Blkberry yes Blkberry Other (plese stte) Other (plese stte) f N/A How muh did the trust spend nd pln to spend on mobile network N/A servies in FY , nd ? N/A g When did the trust s mobile network ontrt strt nd when does it strt 01/11/2014 strt 01/06/2013 expire? expire 01/11/2016 expire 01/06/2014 h Does the trust use mobile devie mngement solution? yes i How mny mobile devie mngement lienses does the trust hve? j Plese stte Bridgewy Seure Plese stte AirWth Whih vendor(s) does the trust use for its MDM softwre solution? Plese stte Plese stte k How muh did the trust spend nd pln to spend on MDM softwre in FY , nd ? l If none urrently used, re plns in ple to proure n MDM system in future? n/ N/A m Does the trust urrently hve BYOD poliy in ple? n Does the trust urrently hve CYOD poliy in ple? no no No

10 10 Mobile devies: tblets, COWs, digitl pens How mny does the trust hve? Tblets COWs Digitl Pens Inluded in PC hrdwre tb. 80 none Tblets COWs Digitl Pens Whih vendor(s) does the trust use to proure? Apple Prity Medil Ubisys Apple Prity Medil Ubisys Dell RDP Helth Anoto Dell RDP Helth Anoto HP Ergotron Mgiomm HP Ergotron Mgiomm Other (plese stte) Other (plese stte) insight Other (plese stte) Other (plese stte) Other (plese stte) Other (plese stte) d Wht brnd of devie does the trust use? Apple yes Prity Medil Ubisys Apple Prity Medil Ubisys Smsung yes RDP Helth yes Anoto Smsung RDP Helth Anoto Mirosoft yes Ergotron yes Mgiomm Mirosoft Ergotron Mgiomm Other (plese stte) Other (plese stte) Other (plese stte) Other (plese stte) Other (plese stte) Other (plese stte) e f How muh did the trust spend nd pln to spend on the mobile devie in FY , nd ? Are plns in ple to proure more mobile devies? (if so, how mny) N/A /No /No No /No /No /No No /No No Number N/A Number Number Number 5 Number Number

11 11 Printers Does the trust use mnged printer servie? If so, who provides it? Nme of supplier No /No Nme of supplier HP b How mny printers does the trust hve? Whih brnds of printers does the trust use? HP Epsom Cnon Xerox Other (plese stte) Brother, Zebr HP Epsom Cnon Xerox Other (plese stte) d How muh did the trust spend nd pln to spend on printers in FY , nd ? e Wht is the trust s refresh poliy for its printers? no refresh poliy 5 yer refresh yle

12 Helth Informtis nd ICT Servies FOI Ref 605 Appendix 2 Diretor of HI & ICT PA Hed of Infrstruture Finne Mnger Hed of Applitions Tehnil Servies Mnger Applitions Support Mnger Progrmme Mnger DBMS Tem Teleoms Speilist Applitions Development Reords Servies Mnger Support Servies Mnger Applitions Projet Mngement

13 FOI Ref 605 Appendix 3 Current IT Contrts 2014/15 Compny Produt Supported Live Y / N Y isoft PAS y Novell ZENworks Config Mngement (CfH 5139 li) y Relity RelRI y Trustis Wildrd SSL y Computenter Citrix Liene y Genetis Contensis y Wldon Seurity Drump Rd Alrm y Europen Eletronique Mnged LAN & firewll y RD&E NHS Trust EROS y Centrlis Citrix Mirosoft y BT ISP y HP Server mint (ex Synstr) y Bidetime Cognos y Softt Wthgurd XCS Enryption y Softt Borderwre Wthgurd QMS & XCS mil seurity y Softwre Box Ltd (SBL) Sophos Endpoint Seurity y Kelwy SAN 2 Flonstor y Kelwy SAN 2 EMC: Telephone Support y Kelwy SAN 2 EMC: Commvult Support y Kelwy SAN 2 EMC: EMC Hrdwr & Softwre Support y Kelwy SAN 2 EMC: Quntum Storge Gold Support y Kelwy SAN 2 EMC: HP Hrdwre Support y Kelwy SAN 2 EMC: HP Softwre VM Wre Support y IMS IMS y HP RCHT EDS y EDS CPT EDS y MKesson Swift Child Helth y MKesson Swift Community y BT N3 y Quntix Ltd Orle y Trustmrque Network Penetrtion y Indigo CDS Trnsltion y Eletrosoni Video Conf Equip Mint y BT Winpth y Spphire UAG Support y Certero Certero SAM