Vendor Rating for Service Desk Selection

Size: px
Start display at page:

Download "Vendor Rating for Service Desk Selection"

Transcription

1 Vendor Presented By DATE Using the scores of 0, 1, 2, or 3, plese rte the vendor's presenttion on how well they demonstrted the functionl requirements in the res below. Also consider how efficient nd functionl ech requirement ppered, nd the vendor's bility to deliver the requirement on time. Score Description 0 Vendor ws not ble to demonstrte functionlity or it did not work. 1 Vendor ws ble to demonstrte miniml functionlity or prts did not work. 2 Vendor ws ble to demonstrte verge functionlity in this ctegory. 3 Vendor ws ble to demonstrte wht you would consider bove verge in this ctegory. PHASE I Criteri Description 1 Ticket Processing Must meet minimum ticketing processing nd queue cpbilities of current system. Additionl ticketing nd queue cpbilities to support hub service model t externl sites. This must work in conjunction with the current site bsed queue model. In ddition, the turning off nd on of site verses hub queue cpbilities must be ble to be performed by person with b moderte technicl skills. Totl for Mjor Ctegory Ticket Processing 2 Ticket Routing The new service desk must hndle vendor ssigned tickets nd hve the cpbilities for pproved vendors to mnge nd view tickets. Vendors should not be ble to close tickets without routing them bck to district stff for finl closure. Totl for Mjor Ctegory Ticket Routing 3 Active Directory The preferred service desk ppliction should hve the bility to uthenticte users by utilizing ctive directory (sme user nme nd pssword s domin) nd or with pss through sign on (users do not need to enter pssword). Score (0-3) Pge 1 of7

2 Totl for Mjor Ctegory Active Directory I Single Sign On Integrtion Reporting Anlytics The current ticketing system llows for mngement to view open tickets by site nd technicin. 4 The new ppliction will need to provide t minimum the following reports: xxxxxxxxx Open tickets by site, technicin, vendor nd hub. b Tickets generted by either Acdemic (school) or Administrtive (district office). c Totl number of tickets creted, open nd closed over user predefined period. d Tickets generted by supported ppliction or specific (unique hrdwre device). e Totl time to close tickets by technicin, site nd helpdesk. Totl for Mjor Ctegory Reporting Anlytics 5 Automtion (Cll Routing I Mngement) b c d e Selected softwre must ccommodte utomted tsk processing. One to six utomtion tsks will be in plce during first week of implementtion. The first defined tsk will hndle the trnsfer of ticket concerning broken printer or printer with qulity output issues. The first step of the utomtion process would be to ensure the consumbles (toner nd drums) hve been replced before forwrding the ticket to vendor tht could incur unnecessry costs due to fulty consumbles. Other tsks will be defined s necessry. New Softwre Request Form to be filled out by the end user. Must support multiple pprovl pths depending on if the softwre is textbook ppliction for one computer or for mny computers. Other tsks will be defined s necessry. Selected softwre must ccommodte utomted tsk processing. Totl for Mjor Ctegory Automtion (Cll Routing I Mngement) 6 Just in Time Ticket Mngement Becuse new reporting cpbilities will be vilble to mngers to view how long it tkes to close tickets per stff member it will be necessry to empower service desk workers to be ble to view, edit, forwrd, nd close clls efficiently. The bility to give technology workers wy to mnge tickets nd service queues from mobile device, preferbly phone, is required. Totl for Mjor Ctegory Just In Time Ticket Mngement Pge 2 of7

3 7 Knowledge Bse The new service desk ppliction will hve pre-populted knowledge bse tht cn be dded to from the service nd closure oftickets. Totl for Mjor Ctegory Knowledge Bse 8 Customer Service Surveys The bility to present context sensitive survey questions to end users upon closure of ticket. Totl for Mjor Ctegory Customer Service Surveys 9 Innovtion The vendor should spend no more thn thirty minutes reviewing wht mkes their service desk ppliction stnd prt from the competition or bring dditionl innovtion to Vol usi County Schools. Totl for Mjor Ctegory Innovtion Totl Vendor Rting Score Functionl Criteri Phse I 10 Totl Cost for Phse I Nrrtive of services b Totl implementtion time broken out by onsite nd offsite. c Cost to include three yers of mintennce. d Cost for mintennce fter three yers. Totl for Mjor Ctegory Totl Cost for Phse I Totl Vendor Rting Score Cost for Phse I. Pge 3 of7

4 PHASE II. Proposed New Functionlity (to be completed lrgely within six months of implementtion) Phse II will focus minly on the recommendtions from the nlysis of the new improved reporting cpbilities from Phse I. These chnges will most certinly include modifictions to the selected service desk ppliction nd even mngement nd Technology Services orgniztionl chnges. Extensive End User Self Services including cht, potentil pssword mngement, chnge mngement nd remote desktop control on or off 11 the VCS network. The bility to cpture end user informtion from our CISCO phone system, s clls re received, nd populte new ticket for our centrlized 12 service desk workers. It is highly desired for Phse II to hve network inventory nd wrehouse module tht cn trck tgged ssets in nd out of trditionl 13 wrehouse. Totl for Mjor Ctegory Proposed Functionlity for Phse II Totl Vendor Rting Score Functionl Criteri Phse II Totl Cost for Phse II 13 Nrrtive of services 14 Totl implementtion time broken out by onsite nd offsite. 15 Cost to include yerly mintennce if pplicble. Totl for Mjor Ctegory Totl Cost for Phse II ' :... : '.. ''' <' :'.:';. ;i ''..... Totl Vendor Rting Score Cost for Phse II.. Volus1 County Schools Reserves the R1ght to Mke Chnges t this Document s Needed Completed By Pge 4 of7

5 References Reference # 1 Reference's Orgniztion Nme of Person Contcted Phone Number Nme of Product Used Mrket Served (I.e. K-12, Higher Eduction, Privte Business) Dte Contcted 16 Alignment to our Verticl Mrket (Eduction) 17 Proximity to Vol usi County Schools 18 Stisfction with Product 19 Stisfction with Implementtion 20 Stisfction with Vendor Support Totl Mjor Ctegory Reference# 1 Reference # 2 Reference's Orgniztion Nme of Person Contcted. Phone Number Nme of Product Used Mrket Served (i.e. K-12, Higher Eduction, Privte Business) Dte Contcted 21 Alignment to our Verticl Mrket (Eduction) 22 Proximity to Vol usi County Schools 23 Stisfction with Product 24 Stisfction with Implementtion 25 Stisfction with Vendor Support Totl Mjor Ctegory Reference # 2 Pge 5 of7

6 Reference # 3 'Reference's Orgniztion ' Nme of Person Contcted ~ Phone Number Nme of Product Used. ', I, Mrket Served (i.e. K-12, Higher Eduction, Privte Business) Dte Contcted 26 Alignment to our Verticl Mrket (Eduction) 27 Proximity to Vol usi County Schools 28 Stisfction with Product 29 Stisfction with Implementtion 30 Stisfction with Vendor Support Totl Mjor Ctegory Reference # 3 Totl Vendor Rting Score for References# 1, # 2 & # 3 ' Pge 6 of7

7 RATING SUMMARY SUMMARYFORVENDOR: TOTALS: Totl Vendor Rting Score Functionl Criteri Phse I Totl Vendor Rting Score Functionl Criteri Phse II Totl Vendor Rting.Score- Functionl Ci'iteri :... Totl Vendor Rting SCore- References'/ Totl Vendor Rting Score Cost for Phse I Totl Vendor Rting Score Cost for Phse II Totl Vendor Rting Score - Cost Functionl Criteri 75% References 15% Cost 10% Totl: Executive Summry... Ven<lcrl\otlngforServlceDeskSelectlon.doc Creoted by T echr.oloo:y Services OS/21{2011 Pge 7 of7

Application Bundles & Data Plans

Application Bundles & Data Plans Appliction Appliction Bundles & Dt Plns We ve got plns for you. Trnsporttion compnies tody ren t one-size-fits-ll. Your fleet s budget, size nd opertions re unique. To meet the needs of your fleet nd help

More information

Enterprise Risk Management Software Buyer s Guide

Enterprise Risk Management Software Buyer s Guide Enterprise Risk Mngement Softwre Buyer s Guide 1. Wht is Enterprise Risk Mngement? 2. Gols of n ERM Progrm 3. Why Implement ERM 4. Steps to Implementing Successful ERM Progrm 5. Key Performnce Indictors

More information

ClearPeaks Customer Care Guide. Business as Usual (BaU) Services Peace of mind for your BI Investment

ClearPeaks Customer Care Guide. Business as Usual (BaU) Services Peace of mind for your BI Investment ClerPeks Customer Cre Guide Business s Usul (BU) Services Pece of mind for your BI Investment ClerPeks Customer Cre Business s Usul Services Tble of Contents 1. Overview...3 Benefits of Choosing ClerPeks

More information

Unleashing the Power of Cloud

Unleashing the Power of Cloud Unleshing the Power of Cloud A Joint White Pper by FusionLyer nd NetIQ Copyright 2015 FusionLyer, Inc. All rights reserved. No prt of this publiction my be reproduced, stored in retrievl system, or trnsmitted,

More information

Network Configuration Independence Mechanism

Network Configuration Independence Mechanism 3GPP TSG SA WG3 Security S3#19 S3-010323 3-6 July, 2001 Newbury, UK Source: Title: Document for: AT&T Wireless Network Configurtion Independence Mechnism Approvl 1 Introduction During the lst S3 meeting

More information

Small Business Networking

Small Business Networking Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd processes. Introducing technology

More information

Introducing Kashef for Application Monitoring

Introducing Kashef for Application Monitoring WextWise 2010 Introducing Kshef for Appliction The Cse for Rel-time monitoring of dtcenter helth is criticl IT process serving vriety of needs. Avilbility requirements of 6 nd 7 nines of tody SOA oriented

More information

Small Business Networking

Small Business Networking Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd processes. Introducing technology

More information

LiveEngage Agent Guide. Version 1.0

LiveEngage Agent Guide. Version 1.0 Agent Guide Version 1.0 Tle of Contents Contents LOGGING IN... 3 NAVIGATING LIVEENGAGE... 4 Visitor List, Connection Are, Enggement Br & Going Online... 4 ENGAGEMENT OPTIONS... 5 Tking n Enggment... 5

More information

Small Business Networking

Small Business Networking Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd business. Introducing technology

More information

2. Transaction Cost Economics

2. Transaction Cost Economics 3 2. Trnsction Cost Economics Trnsctions Trnsctions Cn Cn Be Be Internl Internl or or Externl Externl n n Orgniztion Orgniztion Trnsctions Trnsctions occur occur whenever whenever good good or or service

More information

GFI MilArchiver 6 vs Quest Softwre Archive Mnger GFI Softwre www.gfi.com GFI MilArchiver 6 vs Quest Softwre Archive Mnger GFI MilArchiver 6 Quest Softwre Archive Mnger Who we re Generl fetures Supports

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs VoIP (Voice over Internet Protocol) offers low cost lterntive to expensive trditionl phone services nd is rpidly becoming the communictions system of choice for smll

More information

TEACHER S QUICK REFERENCE

TEACHER S QUICK REFERENCE Go to www.myon.com Click Login now. LOGIN Enter your School nme, Usernme nd Pssword, nd click OK. GROUPS From the home pge, click Crete group. Select group nme nd description nd enter them into the pproprite

More information

THE INTELLIGENT VEHICLE RECOVERY AND FLEET MANAGEMENT SOLUTION

THE INTELLIGENT VEHICLE RECOVERY AND FLEET MANAGEMENT SOLUTION KENYA THE INTELLIGENT VEHICLE RECOVERY AND FLEET MANAGEMENT SOLUTION INTRODUCTION Hving estblished itself in no less thn eleven Sub-Shrn countries nd with more thn 230 000 vehicles lredy on its system

More information

Small Business Networking

Small Business Networking Why Network is n Essentil Productivity Tool for Any Smll Business TechAdvisory.org SME Reports sponsored by Effective technology is essentil for smll businesses looking to increse their productivity. Computer

More information

Small Business Networking

Small Business Networking Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd processes. Introducing technology

More information

According to Webster s, the

According to Webster s, the dt modeling Universl Dt Models nd P tterns By Len Silversn According Webster s, term universl cn be defined s generlly pplicble s well s pplying whole. There re some very common ptterns tht cn be generlly

More information

Small Business Networking

Small Business Networking Why network is n essentil productivity tool for ny smll business Effective technology is essentil for smll businesses looking to increse the productivity of their people nd business. Introducing technology

More information

JaERM Software-as-a-Solution Package

JaERM Software-as-a-Solution Package JERM Softwre-s--Solution Pckge Enterprise Risk Mngement ( ERM ) Public listed compnies nd orgnistions providing finncil services re required by Monetry Authority of Singpore ( MAS ) nd/or Singpore Stock

More information

GFI MilArchiver 6 vs C2C Archive One Policy Mnger GFI Softwre www.gfi.com GFI MilArchiver 6 vs C2C Archive One Policy Mnger GFI MilArchiver 6 C2C Archive One Policy Mnger Who we re Generl fetures Supports

More information

Health insurance exchanges What to expect in 2014

Health insurance exchanges What to expect in 2014 Helth insurnce exchnges Wht to expect in 2014 33096CAEENABC 02/13 The bsics of exchnges As prt of the Affordble Cre Act (ACA or helth cre reform lw), strting in 2014 ALL Americns must hve minimum mount

More information

Health Information Systems: evaluation and performance of a Help Desk

Health Information Systems: evaluation and performance of a Help Desk 536 Digitl Helthcre Empowering Europens R. Cornet et l. (Eds.) 2015 Europen Federtion for Medicl Informtics (EFMI). This rticle is published online with Open Access by IOS Press nd distributed under the

More information

AntiSpyware Enterprise Module 8.5

AntiSpyware Enterprise Module 8.5 AntiSpywre Enterprise Module 8.5 Product Guide Aout the AntiSpywre Enterprise Module The McAfee AntiSpywre Enterprise Module 8.5 is n dd-on to the VirusScn Enterprise 8.5i product tht extends its ility

More information

Small Business Cloud Services

Small Business Cloud Services Smll Business Cloud Services Summry. We re thick in the midst of historic se-chnge in computing. Like the emergence of personl computers, grphicl user interfces, nd mobile devices, the cloud is lredy profoundly

More information

Your Image through Client Reporting

Your Image through Client Reporting Your Imge through Client Reporting Prtnerships: Logits is n escrow gent, prtner of Softwre editors nd users, to design, control nd preserve ccurte deposits of sources. Contct: For ny dditionl informtion

More information

Health insurance marketplace What to expect in 2014

Health insurance marketplace What to expect in 2014 Helth insurnce mrketplce Wht to expect in 2014 33096VAEENBVA 06/13 The bsics of the mrketplce As prt of the Affordble Cre Act (ACA or helth cre reform lw), strting in 2014 ALL Americns must hve minimum

More information

Advanced Baseline and Release Management. Ed Taekema

Advanced Baseline and Release Management. Ed Taekema Advnced Bseline nd Relese Mngement Ed Tekem Introduction to Bselines Telelogic Synergy uses bselines to perform number of criticl configurtion mngement tsks. They record the stte of the evolving softwre

More information

High-Speed CRM at SNCF

High-Speed CRM at SNCF High-Speed CRM t SNCF SNCF VFE - Voygeurs Frnce Europe : ril pssenger brnch 100 million journeys in 2005 3.6 billion in turnover (TGV (high speed trins)/coril (trditionl intercity trins)) in 2005 14 million

More information

DEVELOPMENT. Introduction to Virtualization E-book. anow is the time to realize all of the benefits of virtualizing your test and development lab.

DEVELOPMENT. Introduction to Virtualization E-book. anow is the time to realize all of the benefits of virtualizing your test and development lab. Introduction to Virtuliztion E-book S Now is the time to relize ll of the benefits of virtulizing your test nd development lb. YOUR CHAPTER 3 p 2 A TEST AND p 4 VOLATILE IT S p 7 p 9 p 10 YOUR CHAPTER

More information

Data quality issues for accounting information systems implementation: Systems, stakeholders, and organizational factors

Data quality issues for accounting information systems implementation: Systems, stakeholders, and organizational factors Journl of Technology Reserch Dt qulity issues for ccounting informtion systems implementtion: Systems, stkeholders, nd orgniztionl fctors ABSTRACT Hongjing Xu Butler University Qulity informtion is one

More information

Blackbaud The Raiser s Edge

Blackbaud The Raiser s Edge Riser s Edge Slesce.com Comprison Summry Introduction (continued) Chrt -(continued) Non-Prit Strter Pck Compny Bckground Optionl Technology Both Slesce modules supports hs become include over Slesce.com

More information

An Undergraduate Curriculum Evaluation with the Analytic Hierarchy Process

An Undergraduate Curriculum Evaluation with the Analytic Hierarchy Process An Undergrdute Curriculum Evlution with the Anlytic Hierrchy Process Les Frir Jessic O. Mtson Jck E. Mtson Deprtment of Industril Engineering P.O. Box 870288 University of Albm Tuscloos, AL. 35487 Abstrct

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs TechAdvisory.org SME Reports sponsored by Cybernut Solutions provides outsourced IT support from welth of knowledgeble technicins nd system dministrtors certified

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

File Storage Guidelines Intended Usage

File Storage Guidelines Intended Usage Storge 1 Google Cloud 2 Other cloud storge Exmple or Box, Dropbox, Crbonite, idrive File Storge Guidelines Usge Fculty nd student collbortion Specil use cses. When non-lcc employee nd students need ccess

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

This September will mark the launch of ACCA s new Approved Learning Partner Student Tuition programme.

This September will mark the launch of ACCA s new Approved Learning Partner Student Tuition programme. This September will mrk the lunch of ACCA s new Approved Lerning Prtner Student Tuition progrmme. lerning in with the new High-qulity tuition is integrl to ACCA s growth nd reputtion strtegies. As n orgnistion,

More information

Chromebook Parent/Student Information

Chromebook Parent/Student Information Chromebook Prent/Student Informtion 1 Receiving Your Chromebook Student Distribution Students will receive their Chromebooks nd cses during school. Students nd prents must sign the School City of Hmmond

More information

3GPP TSG SA WG3 Security S3#23 S May 2002, Victoria, Canada CR-Form-v5.1 CHANGE REQUEST

3GPP TSG SA WG3 Security S3#23 S May 2002, Victoria, Canada CR-Form-v5.1 CHANGE REQUEST 1 TSG SA WG3 Security S3#23 S3-020201 14-17 My 2002, Victori, Cnd CR-Form-v5.1 CHANGE REQUEST 33.102 CR CRNum rev - Current version: 4.3.0 For HELP on using this form, see bottom of this pge or look t

More information

Pre-Approval Application

Pre-Approval Application Pre-Approvl Appliction In tody s rel estte mrket, Pre-Approved mortgge provides you the buyer with powerful tool in the home purchse process! Once you hve received your Pre-Approvl, you cn shop for your

More information

Quick Reference Guide: One-time Account Update

Quick Reference Guide: One-time Account Update Quick Reference Guide: One-time Account Updte How to complete The Quick Reference Guide shows wht existing SingPss users need to do when logging in to the enhnced SingPss service for the first time. 1)

More information

SyGEMe: Integrated Municipal Facilities Management of Water Ressources Swiss Geoscience Meeting, Neuchâtel, 21 novembre 2009 k

SyGEMe: Integrated Municipal Facilities Management of Water Ressources Swiss Geoscience Meeting, Neuchâtel, 21 novembre 2009 k SyGEMe: Integrted Municipl Fcilities Mngement of Wter Ressources Tool presenttion, choice of technology, mn-mchine mchine interfce, business opportunities nd prospects 1. Introduction 2. Mn-mchine interfce

More information

HP Application Lifecycle Management

HP Application Lifecycle Management HP Appliction Lifecycle Mngement Softwre Version: 11.00 Tutoril Document Relese Dte: Novemer 2010 Softwre Relese Dte: Novemer 2010 Legl Notices Wrrnty The only wrrnties for HP products nd services re set

More information

Corporate Compliance vs. Enterprise-Wide Risk Management

Corporate Compliance vs. Enterprise-Wide Risk Management Corporte Complince vs. Enterprise-Wide Risk Mngement Brent Sunders, Prtner (973) 236-4682 November 2002 Agend Corporte Complince Progrms? Wht is Enterprise-Wide Risk Mngement? Key Differences Why Will

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

Recognition Scheme Forensic Science Content Within Educational Programmes

Recognition Scheme Forensic Science Content Within Educational Programmes Recognition Scheme Forensic Science Content Within Eductionl Progrmmes one Introduction The Chrtered Society of Forensic Sciences (CSoFS) hs been ccrediting the forensic content of full degree courses

More information

Hillsborough Township Public Schools Mathematics Department Computer Programming 1

Hillsborough Township Public Schools Mathematics Department Computer Programming 1 Essentil Unit 1 Introduction to Progrmming Pcing: 15 dys Common Unit Test Wht re the ethicl implictions for ming in tody s world? There re ethicl responsibilities to consider when writing computer s. Citizenship,

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

Area. GABLES 411: Gables Citywalk/Waterford Square a

Area. GABLES 411: Gables Citywalk/Waterford Square a Are GABLES 411: Gbles Citywlk/Wterford Squre Where is the closest post office? 3740 Greenbrir St. Houston, TX 0.5 Miles (713) 528-5875 Where is the closest grocery store? Whole Foods, 2955 Kirby Dr. Houston,

More information

Pay over time with low monthly payments. Types of Promotional Options that may be available: *, ** See Page 10 for details

Pay over time with low monthly payments. Types of Promotional Options that may be available: *, ** See Page 10 for details With CreCredit... Strt cre immeditely Py over time with low monthly pyments For yourself nd your fmily Types of Promotionl Options tht my be vilble: Not ll enrolled helthcre prctices offer ll specil finncing

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

Health insurance exchanges What to expect in 2014

Health insurance exchanges What to expect in 2014 Helth insurnce exchnges Wht to expect in 2014 33096CAEENABC 11/12 The bsics of exchnges As prt of the Affordble Cre Act (ACA or helth cre reform lw), strting in 2014 ALL Americns must hve minimum mount

More information

Total Data Protection for Sensitive Data Wherever It May Flow

Total Data Protection for Sensitive Data Wherever It May Flow Totl Dt Protection for Sensitive Dt Wherever It My Flow PGP Corportion nd Protegrity protect sensitive dt throughout its lifecycle, while enforcing nd verifying policy requirements for complince. Protegrity

More information

FortiClient (Mac OS X) Release Notes VERSION 5.0.10

FortiClient (Mac OS X) Release Notes VERSION 5.0.10 FortiClient (Mc OS X) Relese Notes VERSION 5.0.10 FORTINET DOCUMENT LIBRARY http://docs.fortinet.com FORTINET VIDEO LIBRARY http://video.fortinet.com FORTINET BLOG https://blog.fortinet.com CUSTOMER SERVICE

More information

Implementation Evaluation Modeling of Selecting ERP Software Based on Fuzzy Theory

Implementation Evaluation Modeling of Selecting ERP Software Based on Fuzzy Theory Implementtion Evlution Modeling of Selecting ERP Softwre Bsed on Fuzzy Theory Xukn Xu 1, Ydong Jing 1 nd Zheng Shi 2 1 Informtion Mngement Deprtment, Chngzhou Cmpus, Hohi University, Chngzhou 213022, Jingsu,

More information

E-Commerce Comparison

E-Commerce Comparison www.syroxemedi.co.uk E-Commerce Comprison We pride ourselves in creting innovtive inspired websites tht re designed to sell. Developed over mny yers, our solutions re robust nd relible in opertion, flexible

More information

inventiv Health New Office

inventiv Health New Office Svills Cse Study - Fit Out inventiv Helth New Office Shnghi Project Vlue: 1.5M RMB Completion Dte: 2011 Client: inventiv Helth (Shnghi) Co., Ltd Project Role: Project Mnger Extremely fst trck delivery

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

Version X3450. Version X3510. Features. Release Note Version X3510. Product: 24online Release Number: X3510

Version X3450. Version X3510. Features. Release Note Version X3510. Product: 24online Release Number: X3510 Relese Note Version X3510 Version X3510 Product: 24online Relese Number: X3510 Customer Support: For more informtion or support, plese visit us t www.24onlinebilling.com or emil support@24onlinebilling.com

More information

Academic Plan of Study

Academic Plan of Study Deprtment of Chemistry Chemistry: BA Degree (120 Hours); BA Degree with Secondry Teching Licensure (120 Hours); BS Degree (120 Hours), BS with Biochemistry Option (120 Hours) College of Liberl Arts nd

More information

Electronic Postal Certification Mark

Electronic Postal Certification Mark Electronic Postl Certifiction Mrk Electronic Postl Certifiction Mrk (EPCM) Evolution stndrd nd delivery end-user pplictions Mssimo Fgiolo PostEurop IT Forum, Bonn 15 June 2007 1 Agend The EPCM inititive

More information

Industrial information system security Part 3 Standards for securing industrial automation systems Martin Naedele, Dick Oyen

Industrial information system security Part 3 Standards for securing industrial automation systems Martin Naedele, Dick Oyen Tutoril Industril informtion system security Prt 3 Stndrds for securing industril utomtion systems Mrtin Nedele, Dick Oyen Prt 2 of this three-prt tutoril on informtion system security in industril networks

More information

STATE OF MONTANA Developomental Disabilities Program Comprehensive Evaluation Hi-Line Home Programs, Inc Adult Services

STATE OF MONTANA Developomental Disabilities Program Comprehensive Evaluation Hi-Line Home Programs, Inc Adult Services Dtes of Review: FY '09 Evluttor(s): S. Crpenter DESK REVIEW: Accredittion: Acredittion is no longer required by the stte contrct. Significnt Events from the Agency: Developomentl Disbilities Progrm Comprehensive

More information

We engineer your success. All over the world. Viscon Hydroponics

We engineer your success. All over the world. Viscon Hydroponics We engineer your success. All over the world. Viscon Hydroponics Project Approch Worldwide Robot Technology Smrt Supplies Mnufcturer Unique Qulity engineering Exclusive People Advise Growth Innovtion Plletising

More information

FDIC Study of Bank Overdraft Programs

FDIC Study of Bank Overdraft Programs FDIC Study of Bnk Overdrft Progrms Federl Deposit Insurnce Corportion November 2008 Executive Summry In 2006, the Federl Deposit Insurnce Corportion (FDIC) initited two-prt study to gther empiricl dt on

More information

The 8 Essential Layers of Small-Business IT Security

The 8 Essential Layers of Small-Business IT Security The 8 Essentil Lyers of Smll-Business IT Security While there is no technology tht cn gurntee your network is truly impenetrble, you cn significntly reduce your risk by deploying multiple lyers of defense.

More information

VoIP for the Small Business

VoIP for the Small Business VoIP for the Smll Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become

More information

Test Management using Telelogic DOORS. Francisco López Telelogic DOORS Specialist

Test Management using Telelogic DOORS. Francisco López Telelogic DOORS Specialist Test Mngement using Telelogic DOORS Frncisco López Telelogic DOORS Specilist Introduction Telelogic solution for Requirements Mngement DOORS Requirements mngement nd trcebility pltform for complex systems

More information

Protocol Analysis. 17-654/17-764 Analysis of Software Artifacts Kevin Bierhoff

Protocol Analysis. 17-654/17-764 Analysis of Software Artifacts Kevin Bierhoff Protocol Anlysis 17-654/17-764 Anlysis of Softwre Artifcts Kevin Bierhoff Tke-Awys Protocols define temporl ordering of events Cn often be cptured with stte mchines Protocol nlysis needs to py ttention

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Reserch firm IDC 1 hs estimted tht VoIP system cn reduce telephony-relted expenses by 30%. Voice over Internet Protocol (VoIP) hs become vible solution for even the

More information

Configuring a DataCore SAN with Windows Clustered H/A VM s on 2 Physical Servers

Configuring a DataCore SAN with Windows Clustered H/A VM s on 2 Physical Servers Configuring DtCore SAN with Windows Clustered H/A VM s on 2 Physicl Servers Technicl Bulletin #18b My, 2015 This Technicl Bulletin describes how to configure highly vilble VM s on clustered pir of servers

More information

VMware Horizon Mirage Web Manager Guide

VMware Horizon Mirage Web Manager Guide VMwre Horizon Mirge We Mnger Guide Horizon Mirge 4.3 This document supports the version of ech product listed nd supports ll susequent versions until the document is replced y new edition. To check for

More information

Portfolio approach to information technology security resource allocation decisions

Portfolio approach to information technology security resource allocation decisions Portfolio pproch to informtion technology security resource lloction decisions Shivrj Knungo Deprtment of Decision Sciences The George Wshington University Wshington DC 20052 knungo@gwu.edu Abstrct This

More information

QUESTIONNAIRE. 1. Your Name: 2. Age-group: Below 25 years 26-35 years. 3. Gender : Male Female. 4. Education : H.S.C or Below H.S.C.

QUESTIONNAIRE. 1. Your Name: 2. Age-group: Below 25 years 26-35 years. 3. Gender : Male Female. 4. Education : H.S.C or Below H.S.C. QUESTIONNAIRE A. PERSONAL DETAILS: 1. Your Nme: 2. Age-group: Below 25 yers 26-35 yers 36-45 yers Over 45 yers 3. Gender : Mle Femle 4. Eduction : H.S.C or Below H.S.C. Grdution Post-Grdution Any other

More information

Data replication in mobile computing

Data replication in mobile computing Technicl Report, My 2010 Dt repliction in mobile computing Bchelor s Thesis in Electricl Engineering Rodrigo Christovm Pmplon HALMSTAD UNIVERSITY, IDE SCHOOL OF INFORMATION SCIENCE, COMPUTER AND ELECTRICAL

More information

Techniques for Requirements Gathering and Definition. Kristian Persson Principal Product Specialist

Techniques for Requirements Gathering and Definition. Kristian Persson Principal Product Specialist Techniques for Requirements Gthering nd Definition Kristin Persson Principl Product Specilist Requirements Lifecycle Mngement Elicit nd define business/user requirements Vlidte requirements Anlyze requirements

More information

Morgan Stanley Ad Hoc Reporting Guide

Morgan Stanley Ad Hoc Reporting Guide spphire user guide Ferury 2015 Morgn Stnley Ad Hoc Reporting Guide An Overview For Spphire Users 1 Introduction The Ad Hoc Reporting tool is ville for your reporting needs outside of the Spphire stndrd

More information

Use Geometry Expressions to create a more complex locus of points. Find evidence for equivalence using Geometry Expressions.

Use Geometry Expressions to create a more complex locus of points. Find evidence for equivalence using Geometry Expressions. Lerning Objectives Loci nd Conics Lesson 3: The Ellipse Level: Preclculus Time required: 120 minutes In this lesson, students will generlize their knowledge of the circle to the ellipse. The prmetric nd

More information

2001 Attachment Sequence No. 118

2001 Attachment Sequence No. 118 Form Deprtment of the Tresury Internl Revenue Service Importnt: Return of U.S. Persons With Respect to Certin Foreign Prtnerships Attch to your tx return. See seprte instructions. Informtion furnished

More information

Engineer-to-Engineer Note

Engineer-to-Engineer Note Engineer-to-Engineer Note EE-280 Technicl notes on using Anlog Devices DSPs, processors nd development tools Visit our Web resources http://www.nlog.com/ee-notes nd http://www.nlog.com/processors or e-mil

More information

AN ANALYTICAL HIERARCHY PROCESS METHODOLOGY TO EVALUATE IT SOLUTIONS FOR ORGANIZATIONS

AN ANALYTICAL HIERARCHY PROCESS METHODOLOGY TO EVALUATE IT SOLUTIONS FOR ORGANIZATIONS AN ANALYTICAL HIERARCHY PROCESS METHODOLOGY TO EVALUATE IT SOLUTIONS FOR ORGANIZATIONS Spiros Vsilkos (), Chrysostomos D. Stylios (),(b), John Groflkis (c) () Dept. of Telemtics Center, Computer Technology

More information

College of Engineering

College of Engineering University of Illinois t Chicgo 1 College of Contct Informtion: Cmpus Loction: 123 Science nd Offices (SEO) (312) 996-3463 engineering.uic.edu Administrtion: Den, Peter Nelson Associte Den Undergrdute

More information

Section 5.2, Commands for Configuring ISDN Protocols. Section 5.3, Configuring ISDN Signaling. Section 5.4, Configuring ISDN LAPD and Call Control

Section 5.2, Commands for Configuring ISDN Protocols. Section 5.3, Configuring ISDN Signaling. Section 5.4, Configuring ISDN LAPD and Call Control Chpter 5 Configurtion of ISDN Protocols This chpter provides instructions for configuring the ISDN protocols in the SP201 for signling conversion. Use the sections tht reflect the softwre you re configuring.

More information

Balanced Scorecard. Linking Strategy to Actions. KPMG Swiss Practice Benchmarking Congress, Bürgenstock May 28 th, 1997, Roger Jaquet

Balanced Scorecard. Linking Strategy to Actions. KPMG Swiss Practice Benchmarking Congress, Bürgenstock May 28 th, 1997, Roger Jaquet Blnced Scorecrd Linking Strtegy to Actions KPMG Swiss Prctice Benchmrking Congress, Bürgenstock My 28 th, 1997, Roger Jquet Contents ❶ Objectives 1 ❶ Wht s the historicl bckground of the BSC? 2-4 ❶ BSC

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunictions costs Overview Voice over Internet Protocol (VoIP) hs become vible solution for even the smllest of compnies s brodbnd internet ccess hs become ffordble nd much more widespred.

More information

1.00/1.001 Introduction to Computers and Engineering Problem Solving Fall 2011 - Final Exam

1.00/1.001 Introduction to Computers and Engineering Problem Solving Fall 2011 - Final Exam 1./1.1 Introduction to Computers nd Engineering Problem Solving Fll 211 - Finl Exm Nme: MIT Emil: TA: Section: You hve 3 hours to complete this exm. In ll questions, you should ssume tht ll necessry pckges

More information

Tests for One Poisson Mean

Tests for One Poisson Mean Chpter 412 Tests for One Poisson Men Introduction The Poisson probbility lw gives the probbility distribution of the number of events occurring in specified intervl of time or spce. The Poisson distribution

More information

Source Code verification Using Logiscope and CodeReducer. Christophe Peron Principal Consultant Kalimetrix

Source Code verification Using Logiscope and CodeReducer. Christophe Peron Principal Consultant Kalimetrix Source Code verifiction Using Logiscope nd CodeReducer Christophe Peron Principl Consultnt Klimetrix Agend Introducing Logiscope: Improving confidence nd developer s productivity Bsed on stte-of-the-rt

More information

American University Master Commissioning Plan Revision 1.1. March 5, 2012

American University Master Commissioning Plan Revision 1.1. March 5, 2012 Americn University Mster Commissioning Pln Revision 1.1 Mrch 5, 2012 Americn University Mster Commissioning Pln Revision 1.1 Tble of Contents Section Pge 1 Introduction... 2 2 Commissioning Tem Members...

More information